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Information Operations—Influence Activities
committed to the insurgency) may be decisively influenced by PSYOPS and should be identified
as a primary target audience. However, in general, the neutral or indifferent members of a
population that indirectly enable the survival, movement and actions of an insurgency will
always be an important target audience. The result will be a hostile operating environment for
the insurgent. A second order effect of this may be the undermining of an insurgent’s will due to
the inability to increase public support for the cause.
809. ESTABLISHING AND MAINTAINING CREDIBILITY
1.
In order for Info Ops to be successful in creating influences—in operating on the
psychological plane—the source of the Info Ops must have significant credibility in the eyes of
the target audience. Poor or non-existent credibility has been identified as a primary cause of
failure of Info Ops in past campaigns. Whether a source is seeking to generate support from an
indigenous population or convince enemy troops to surrender, the lack of credibility will hinder
success. For example, an indigenous population with strong religious and cultural bias against
campaigning troops may distrust messages created and disseminated by a western military
force such as NATO.
2.
Credibility will take time to develop and is intimately tied to the actions of a military force
and the host government. The PPP of a force will have a significant impact on credibility.
Depending on the specific context, a force may need to show strength, decisiveness,
friendliness or a limited footprint or several of these at once. The credibility of a force may have
to be established in a planned, incremental fashion. Even when possessing credibility,
indigenous proxies such as social, religious or political leaders who have credibility with target
audiences and are sympathetic to the mission should be used to broadcast desired messages.
It must be remembered that all actions should reinforce the perception of host government
legitimacy, credibility and competence, and the use of indigenous voices will further this goal.
Every action of the soldier must be considered a means of influence and should be judged
for potential unintended effects. The simple act of picking fruit from an orchard or vegetables
from a field by resting soldiers can alienate a village dependent on that produce for winter
survival. Without asking permission of the farmer and offering suitable compensation, this
seemingly harmless act could be misconstrued and used by an adversary for propaganda
purposes (e.g., “the wealthy western invaders care little for the average person and steal
your food”). Every action has effects, and all soldiers must understand the repercussions of
even seemingly benign acts.
810. PERFORMANCE AND EFFECTS MONITORING AND ASSESSMENT
1.
As with any military activity, the results of information operations are assessed using
measures of performance (are things being done right?) and measures of effectiveness (are the
right things being done to create the desired effects?) are employed.
2.
Measures of performance (MoP) for info ops are relatively straightforward and similar to
MoP used for other activities. MoP refer to the mechanisms of planning and implementation.
They can be viewed in the same manner as the delivery of indirect fire: reaction times, quality of
product, correct target identification and assessment and suitability of engagement means, to
name a few. Measures of Effectiveness (MoE) refer to the desired effects and whether or not
the activities conducted created the effects.
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3.
The successful prosecution of Info Ops relies on continuous monitoring and assessment
of the short- and long-term effects of inter-related activities. This is achieved by collection of all-
source intelligence and other feedback on the Info Ops activities. MoE must be included in the
Info Ops planning from the outset and are integrated in the intelligence collection activities.
Particular attention should be paid to changes in the adversary’s or other audience’s will and
actions, including such items as changes in the attitude of the civilian population, political
activity and expressions of unrest. Also, changes in an adversary’s capability, such as reduced
efficiency, disorganization and slower reactions to events and specific actions in response to
deception or destruction, may be used as an MoE.
4.
Influence activities may take a significant amount of time to achieve recognizable effects.
In some cases, effects may not become apparent until well after an individual unit or
commander’s tour has ended. Short-term support and friendliness that may be a result of
personal relationships with a particular commander or unit should not be mistaken for
confidence in the government. Although these relationships are critical, winning over the trust of
the target audience will take time and considerable effort and likely span several rotations.
Furthermore, deeds at the tactical level will have the greatest effects, both positive and
negative. The positive effects are critical steppingstones to success, while negative effects will
carry far beyond the limited tactical context in which they originated. Negative effects will also
be remembered longer and are easily exploited by insurgent propaganda.
5.
Changes in behaviour may take place over a lengthy period of time and be
imperceptible. For example, the effects of a radio broadcast campaign may take years to
become apparent. Additionally, it is very difficult to develop a causal link between a single Info
Ops action and target behaviour, even when direct messages are used at the tactical level. For
example, changes in driving behaviour around military convoys may be due to several
concomitant factors: PSYOPS products, previous use of warning shots or past incidents of
civilian casualties when proximity to a suicide bombing targeting coalition forces resulted in
collateral damage. Despite these difficulties, MoE are critical to gauging the usefulness of Info
Ops.
6.
With influence activities, MoE are applied to activities and changes on the cognitive
plane. Given all of the individual and environmental variables in the human decision-making
process, developing MoE for Info Ops on the cognitive plane may be one of the most daunting
intellectual tasks facing a commander. Influence activities seek to work through external and
internal filters composed of the socio-cultural, political and economic factors in order to
persuade or dissuade and thus affect behaviour and action. Hence, the planning and conduct
of these activities is an art requiring the commander’s subjective feel for their potential effect. A
sophisticated comprehension of the cultural factors at play is necessary to first establish a
baseline measure at the beginning of a mission and to detect changes in perceptions, attitudes
and behaviours throughout the campaign.
7.
MoE will vary significantly between missions and even within missions. Commanders
must clearly define the end-state and ideally any milestones on the path to that end-state.
Using whatever means are most appropriate, MoE measure and indicate progress in the target
audience towards that end-state. MoE must be tailored to the specifics of not only the overall
change desired but to the environment, that is, the commander’s battlespace and area of
operations. Because of the intangible factors involved and the subjective nature of influencing
will and perceptions, the MoE may very well be subjective. Moreover, because affecting
behaviour is the ultimate aim (either by maintaining non-action or causing the target audience to
adopt a particular course of action), they require a significant amount of time to determine
effectiveness. Therefore, they must be assessed as a set routine to attempt to recognize
changes, trends and slight yet significant indicators. The commander exercises judgement as
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to when an adjustment or change to an activity against a target must be made in reaction to
behavioural changes in the target audience.
8.
Some fundamentals that can aid in the development of useful MoE are:
a.
Causality.94 A definitive cause and effect relationship must be established
between the activity and the effect to be measured. There has to be a
reasonable likelihood that the planned activity will create the desired effect. As
well, commanders and Info Ops staff must be able to assess any other extant
factors that may be causing the effect other than their own activities. Likewise,
they must ascertain if the measured effect is merely coincidental.
b.
Quantifiable.95 An MoE that can be counted helps to remove some of the
subjectivity that plagues MoE on the psychological plane. Quantification allows
accurate trend measurement. For example, during a tour in Iraq, one formation
monitored and counted local and international media coverage of events in their
AO as an MoE. This allowed positive and negative trends to be identified, which
helped to discern the effectiveness of ongoing Info Ops.96
c.
Observable and Attributable. This principle may seem obvious, however,
when drafting MoE, consideration should be given to the possibility that all of the
variables influencing an activity and change in behaviour cannot be observed.
The MoE must be able to recognize trends or alterations in behaviour and
confirm the relationship between the target audience behaviour and the Info Ops
activity. For example, if the presence or absence of negative graffiti is being
used as an informal indicator of support for a campaign and military force in an
urban area, observers will ideally be able to ascertain its timing, that is, when it
was done; its attribution to a particular group (political, criminal, military) and their
motive and whether it represents a minority or majority viewpoint; its attribution in
terms of cause, particularly if it appears as a reaction to a specific event or
action; and, its location in relation to the cultural make-up of the environment.
d.
Correlated to Decisive Points and Objectives. Just as activities are planned
to reach sequential decisive points along a line of operation, MoE should be
selected to correlate to the achievement of each decisive point and should be
reflective of the level of employment. Although strategic Info Ops require
measures that occur throughout the length of a campaign, many MoE at the
operational and tactical level will measure the incremental progress through
sequential decisive points.
e.
Flexibilty. Although MoE should be drafted at the planning stage, they should
remain under regular review, and commanders must be prepared to adjust them
as required. MoE must reflect mutable conditions in an AO. They must evolve
as a mission progresses, particularly as decisive points are reached and
94 For a detailed discussion of causality, see William S. Murray, “A Will to Measure,” Parameters, Vol. 31, No. 3
(Autumn 2001), pp. 134-147.
95 The quantifiable, observable and timeliness fundamentals are adapted from LtCol David Grohoski, Steven Seybert,
and Marc Romanych, “Measures of Effectiveness in the Information Environment,” Military Intelligence Professional
Bulletin, Vol. 29, No. 3 (July-September 2003), pp. 12-16.
96 Baker, Col Ralph O., “The Decisive Weapon: A Brigade Combat Team Commander’s Perspective on Information
Operations,” Military Review, May-June 2006 (Fort Leavenworth, KS: US Combined Arms Center/USCGSC),
pp. 13-32.
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secured. Similarly, MoE are likely not transferable from mission to mission.
Even if a mission takes place in the same AO, the passage of time will force
reconsideration of MoE previously employed.
f.
Collection. The commander must possess the capabilities to collect the
intelligence necessary to employ an MoE and provide the direction and guidance
to do so. Plans must be made to collect and assess MoE through all units in the
affected battlespace. As well, collection may be assisted by other agencies,
however, absent a formal command relationship, this may have to be done
informally. Notwithstanding this, non-military agencies may prove to be an
effective gauge of progress through Info Ops. To this end, attempts should be
made to develop working relationships with agencies from all participating
governments, the HN and NGOs active in the environment.
g.
Relativity. Improvements sought in a given environment must be relative to that
environment. It is imperative that a baseline measurement of the overall
environment be established as early as practicable in the campaign planning.
Absent a comparative baseline, it may be impossible to accurately determine the
effectiveness of Info Ops and ultimately campaign progress. Expectations for
situational improvement must be reasonable given the starting state and the
normal state of that particular environment. This does not mean that moral
relativity should be applied to excuse gross criminal behaviour.97 Some change
in the environment may occur quickly; for example, an immediate drop in crime in
a particular neighbourhood may result from the presence of regular patrols.
However, systemic and social improvements that will create an enduring
improvement may require a substantial amount of time and be measured in
multiple years or even decades. Thus measuring an overall drop in gang and
criminal activity throughout a theatre must be measured in relation to the levels
that existed under pre-crisis circumstances and could take years to achieve.
Furthermore, systemic change will be the result of numerous concomitant
factors. Expectations for change and the related MoE should be set as
incremental milestones so that improvement can be measured and demonstrated
as tangible progress over time.
811.
SUMMARY
1.
Developing appropriate MoE to assess effects on the psychological plane is a very
difficult task. Willpower, motivations, perceptions and beliefs are intangible variables that defy
simple measurement. Observing and measuring trends is one of the surest ways of gauging a
target’s attitude, will and behaviour change. Trends, however, require a definable baseline, and
this will be a complex but crucial initial task. Difficulties aside, accurate MoE can make the
difference between meeting desired objectives or ending a campaign in frustration.
97 Gross criminal behaviour such as the abuse of basic human rights, corruption or theft from the public purse cannot
be justified as simply being normal. However, all situations must be judged in context. For example, an under paid
schoolteacher in a struggling nation charging students to attend an ostensibly public-funded school is a different case
to an armed policeman extorting funds at a checkpoint, particularly if this is the only means by which the teacher can
survive. Careful judgement is necessary when establishing a baseline of conditions in an AO.
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SECTION 3
CHARACTERISTICS OF INSURGENT PROPAGANDA98
812. GENERAL CHARACTERISTICS
1.
A substantial proportion of COIN influence activities will concentrate on refuting
insurgent propaganda. This may be seen as defensive influence activities. Thus it is useful to
illustrate the major characteristics of insurgent propaganda to better understand how to
construct themes and messages that will support friendly Info Ops while undermining those of
the enemy. Deconstructing the themes of enemy propaganda allows the commander and staff
a better understanding of the enemy’s lines of operation and what counter-measures will best
undermine the enemy campaign. The characteristics illustrated below are broadly applicable to
all insurgencies.
2.
Insurgencies are supported by a closely coordinated and mutually supporting triad of
political goals, propaganda and military action. Like friendly Info Ops, propaganda can take
several forms and will be reinforced with action. Words will be supported by deeds and vice
versa.
3.
The insurgent cause is advanced predominantly by discrediting the government and
security forces, reducing public morale (both indigenous and that of coalition forces) and vilifying
pro-government media. Insurgents and their propaganda will exploit any government mistake,
especially incidents in which the police and military may be seen to have overreacted. Unlike
the government, the insurgents do not have to prove anything; they simply have to make the
government appear incompetent. Because of this fact, the insurgents can use falsehoods and
heavy manipulation of information to support their propaganda, while a legitimate government
and campaign will be constrained by the imperative to use only truthful information while
maintaining basic freedoms.
4.
A consequence of all this is the necessity for campaign forces to disclose what may be
considered bad news. Despite the best efforts, errors will be made in COIN campaigns,
including breaches of rules of engagement (RoE) and inadvertent civilian casualties. When
these errors occur, they must be quickly acknowledged and amends made to limit the potential
propaganda value to the enemy. Modern technologies guarantee that bad news will eventually
be disseminated; therefore, it is better to deal with the story and have some control over it than
try to cover it up and have no control when it becomes widely known.
5.
Propaganda must be effectively countered if a COIN campaign is to be successful. Like
all Info Ops, counter-propaganda requires a unified multi-agency approach throughout the levels
of command and must include political direction on approved themes and messages.
Propaganda is effective and cannot be ignored. It is through propaganda that the adversary
increases his popular support, reinforces his narrative, gains recruits and material resources
and ultimately develops legitimacy and credibility.
98 Propaganda is defined by the Oxford Dictionary of English (2nd ed., revised) as a mass noun meaning
“information.” By this definition, friendly Info Ops could be considered propaganda. However, the dictionary definition
also states that propaganda is especially used to denote information “of a biased or misleading nature.” The term
“propaganda” is used throughout this manual in this latter, pejorative sense. The vast majority of this section is
adapted from Brigadier Maurice Tugwell’s doctoral dissertation Revolutionary Propaganda and Possible Counter-
Measures (London: King’s College, University of London, March 1979). See in particular Chapter 8, pp. 295-335.
Brigadier (ret’d) Tugwell graciously granted permission to reference his dissertation during a telephone conversation
with Neil Chuka (DAD-4 contractor) on 13 February 2007.
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6.
The goal of counter-propaganda is to refute insurgent propaganda and to present the
truthful justification for the legitimacy and credibility of the host government. Effective counter-
propaganda is required to convince both domestic and international audiences that the
campaign is legitimate. Public opinion must be considered throughout the campaign by all
levels of command, including the political element. Clearly, PA will play a leading role in
communicating the truth to the international public. The effort to counter enemy propaganda
must explain government strategy and goals, present facts and expose the fallacies of the
enemy message and the illegitimacy of enemy motives.
7.
All propaganda contains some kernel of truth, however miniscule, which is distorted to
play upon the preconceived notions, attitudes and perceptions of the target audience as well as
socio-political trends that have led to discontent. Adversary Info Ops target the same segments
of the indigenous population as friendly Info Ops: the neutral or wavering portions from which
new supporters can be drawn.
8.
Perhaps more importantly, modern information technologies enable insurgents to target
the domestic populations of those states contributing to a COIN campaign. The internet in
particular allows insurgent groups to immediately distribute propaganda internationally, monitor
the political climate and public opinion in campaigning nations and synchronize activities to
maximize effects on the will of the allied domestic public. This is a critical factor because most
contemporary insurgent groups will be politically savvy and understand that it is far easier to
undermine the will of the public in a democracy, and thus the political support for a campaign,
than it is to militarily defeat a superior armed force. In fact, there is much evidence suggesting
that the survival and success of a contemporary insurgent movement is dependent on the
mastery of the use of modern information technologies and the manipulation of international
public opinion.99
813. THEMES OF INSURGENT PROPAGANDA
1.
There are a number of overarching themes that characterise insurgent propaganda.
Although some of these themes become more prevalent as an insurgency evolves, the themes
will likely be used simultaneously, targeting different specific audiences, tailored to suit the ebb
and flow of the struggle.
a.
Righteousness. The insurgent cause is right and just and supported by the
divine. This theme is founded in faith and ideas rather than fact.
b.
Hatred. The government or opposing international force is painted as heretical
or morally and spiritually corrupt. Since the government opposes the
righteousness of the insurgent cause and has sought to suppress the people, it
and its agents are deserving of hatred and death.
c.
Inevitable Triumph. Because the struggle is portrayed as a moral and righteous
affair, the insurgency can only end in triumph, regardless of the time required to
achieve victory. This theme is highlighted in conflicts involving fundamentalist
ideologies.
d.
Allegiance. “You are with us or against us” is given as a stark choice. Although
insurgencies only require the ambivalence of the population to exist and thrive,
propaganda will leave no uncertainty about the ultimate requirement to support
99 See for example, Clifford Bob, The Marketing of Rebellion: Insurgents, Media, and International Activism
(New York: Cambridge University Press, 2005).
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the cause. This theme seeks to paint those opposing the insurgency as traitors,
cowards or unfaithful apostates.
e.
Moral Certainty. A concept of moral certainty is used to bolster active
supporters of an insurgency. This theme seeks to implant the notion that the
moral high-ground lies with the insurgent and that all acts committed by
supporters are just, both legally and spiritually.
f.
Terror. Although terrorism is a tactic, the theme of terror is used in insurgent
propaganda to coerce assistance from the civilian population and to enforce
discipline within an insurgency. This theme must be supported by violent action
which may be limited in scope but can cause terror out of all proportion to the act
itself.
g.
Martyrdom. Also known as glorification of heroes, this theme will highlight the
actions of insurgents and glorify the fallen to bolster internal morale and impress
the civilian population.
h.
Praise of Violence. Violence is portrayed as a righteous and spiritually
cleansing.
i.
Justified Reaction. All actions are justified as a necessary and just reaction to
government suppression.
j.
Long War. Insurgencies do not succeed overnight, and in order to sustain
support, it is necessary to reinforce the notion of inevitable triumph by
communicating that the struggle will be long and difficult and may span several
generations. This is often portrayed in religious terms to exploit belief in the
transcendental nature of the divine and the afterlife to give strength to religiously
motivated insurgents.
k.
Guilt. This theme is directed at the enemy government and supporters. It will
play upon the sensitivities of the populations of liberal democracies. This theme
is heavily exploited using modern communications technologies to publicize real
and contrived incidents.
l.
Bad Faith. This theme seeks to undermine attempts by the government to reach
out to insurgent supporters and to portray government efforts to improve the lot
of the people as a façade meant to dupe the people.
m.
Security Force Incompetence. This theme will try to demonstrate an inability of
the government to provide a safe and secure environment as well as an
impotence to stop the insurgency. This theme will be supported with violent
actions targeting security forces themselves as well as segments of the
population.
n.
Legitimacy. Insurgencies will ultimately attempt to develop legitimacy through
both deeds and words. Advance insurgent elements will use international
propaganda to paint themselves as a popular representative of populations and
will use reconstruction aid to create this sense of legitimacy.100
100 An example of this is Hezbollah’s international propaganda campaign in the summer of 2006 and infusion of
reconstruction aid in war-devastated neighbourhoods in Lebanon immediately after the cessation of hostilities with
Israel. The goal was to demonstrate both the illegitimacy of the enemy, Israel, and the powerlessness of the secular
government to provide for the needs of the people.
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o.
Credibility. The ultimate purpose of propaganda is to establish credibility in the
eyes of the civilian population. Developing credibility is an important step to
gaining the outright support of the civilian population.
814. SUMMARY
1.
Commanders and planning staff must understand the aims of insurgent propaganda and
seek to counter these themes and the objectives that they support. They cannot wait for the
propaganda to appear and then attempt to counter it. They must anticipate the messages and
aims of the insurgent propaganda and actively pre-empt them. This will be pre-emption on the
psychological plane.
SECTION 4
INFORMATION OPERATIONS ACTIVITIES IN COUNTER-INSURGENCY
815. GENERAL
1.
The primary influence activities grouped under the Info Ops title are PSYOPS, PA,
CIMIC, PPP and deception. All may be applied in an offensive or defensive sense. All, save for
PPP, are discussed in detail in their respective manuals, which should be read in conjunction
with this chapter. The specific uses of each activity in a COIN campaign are discussed in this
section.
816. PSYCHOLOGICAL OPERATIONS
1.
The primary purpose of PSYOPS is to influence the understanding, perceptions,
attitudes, will and ultimately behaviour of selected individuals or groups in accordance with
mission or campaign objectives. PSYOPS has first order effects on the psychological plane.
2.
Unlike PA, which simply provides truthful information for dissemination by others,
PSYOPS retains direct control over content and dissemination of a message and focuses on a
specific target audience. PSYOPS is not propaganda in the pejorative sense. CF PSYOPS
only disseminates truthful messages. The use of falsehoods or misleading information only
undermines legitimacy over the long-term and is therefore not practised.
3.
Effective PSYOPS requires timely provision of resources such as linguistic, support,
graphics and print capability and various electronic broadcasting means. Mediums for the
broadcast of messages include face-to-face contact, print, radio, television, loudspeakers, the
Internet, faxes, pagers and mobile phones.
4.
PSYOPS is one of the most cost-effective components of a COIN campaign.
Coordinated with other influence activities and fires and properly applied, PSYOPS can ensure
that the indigenous population receives and comprehends the activities and objectives of the
campaign. Strategic-level direction and close coordination between all command levels are
required to seamlessly integrate themes, messages and actions. All messages must be
reinforced with action because deeds and words must not be contradictory. Close coordination
does not indicate a requirement for rigid control. The need for consistency in theme and
message is essential, but it must not be regarded as a requirement for restrictive control of
subordinates.
5.
Although the distributive means may be similar, the purposes of operational- and
tactical-level PSYOPS differ. Operational themes will address long-term objectives. Tactical
PSYOPS should support and reinforce operational themes but may also have very limited
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tactical aims, such as the surrender of insurgents in a specific area. It is only through seamless
integration and coordination of PSYOPS into the overall campaign plan that conflicting
messages can be avoided.
6.
PA is used at the strategic level to communicate information. Modern information
technologies make it impossible to limit the target audience for strategic-level products and thus
preclude the use of PSYOPS at this level. At the operational level, PSYOPS are typically
directed at modifying general attitude sets to alter long-term behaviour. Typically, this will
involve some form of rational argument that may be forcefully or subtly presented. An example
of a forceful message would be continued publicizing of public infrastructure projects in a
province. An example of a subtle message would be the broadcast of popular music targeting
15-25 year olds to emphasize that religious ideals and liberal societies are not incompatible. In
many ways, operational-level PSYOPS can be viewed in marketing terms as building brand
recognition. In essence, the messages and themes are trying to build a relationship between
the target audience and the campaign, that is, the brand.101
Immediately prior to the launch of Operation ENDURING FREEDOM, a leaflet campaign was
planned to communicate the purpose of the mission to the Afghan people. The first leaflet
that was to be used pictured B-52s bombing a green valley. The leaflet, almost identical to
one used in the 1991 Gulf War against Iraq, was deleted from the campaign at the last
minute out of concern that the pamphlet would create the perception that the Afghan people
were being targeted for retribution for 9/11. Further confusion over the proper use of both
the dissemination method (leaflet bomblets) and the target audience (PSYOPS planners
designed the leaflet for a tactical, not strategic, application) highlights the requirement for
coordination and the need to tailor PSYOPS products to specific audiences.
Source: Christopher Lamb, Review of Psychological Operations Lessons Learned from Recent Operational
Experience (Washington, DC: National Defense University Press, September 2005), p. 71.
7.
At the tactical level, PSYOPS will present a concise message geared towards modifying
specific behaviours. The target audience will be more specific than at the operational level, and
emotive and rational arguments may be used in the message. The goal is to cause a target
audience to act rather than to think about and rationalize a message. Examples of tactical-level
PSYOPS are leaflets informing a village of an impending operation or posters hung along
popular thoroughfares demonstrating safe driving behaviour around a military convoy.
8.
A nuanced understanding of the socio-cultural environment in which PSYOPS are
conducted is essential to success. Mere awareness of the socio-cultural milieu is insufficient for
those involved in the conception, design and approval of PSYOPS products. Tribal or clan
relations are also a necessary consideration. Urban operations hold the potential for vastly
different socio-cultural constructs in different neighbourhoods. PSYOPS products must be
specifically tailored to the target audience. The potential for unintended effects is great if an
error in target audience analysis is made.
101 Tim Calkins, “The Challenge of Branding,” in Alice Tybout and Tim Calkins, eds., Kellogg on Branding (Hoboken,
NJ: Wiley, 2005), pp. 1-4. As quoted in Todd Helmus, Christopher Paul, Russell Glenn and Megan McKernan,
Enlisting Madison Avenue: the Marketing Approach to Earning Popular Support in Theaters of Operation (Santa
Monica, CA: RAND, Forthcoming 2007). This document is not yet cleared for release to the public.
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9.
PSYOPS products must not endanger the target audience. Depending on a number of
factors, including the security situation, some products may be unsuitable. For example, leaflets
may endanger anyone possessing a leaflet in a locale where insurgents are highly active and
coalition presence is sporadic. In such a situation, another medium such as television, radio or
text messaging may be more appropriate. A poor product is worse than no product at all.
10.
Time is an uncertain ally. On the one hand, PSYOPS themes and messages need to be
lasting and continuous to make an impression; on the other hand, over-prolonged exposure to a
single message may result in boredom and irritation. Fine judgement is needed to draw the line
between the advantages to be gained from the consistent exploitation of a fact or theme and the
dangers of saturation. The audience is not stupid.
11.
Political and military oversight must ensure that PSYOPS and supporting activities are
consistent with the HN and national policies and conform to any specific political guidance. The
psychological dimension of counter-insurgency is so important that a PSYOPS staff officer
should be nominated in all formation headquarters and indeed at the battlegroup level if deemed
appropriate. A staff officer specializing in PSYOPS may work under the G3 (G5 for plans) and
will be in addition to any PSYOPS detachment or platoon commander supporting the formation.
At lower levels, the PSYOPS detachment commander will have the combined role of
commanding his capability, advising the commander and assisting in planning.
817. PUBLIC AFFAIRS
1.
The aim of PA is to protect the credibility and legitimacy of operations and promote
widespread understanding, thereby gaining support for military operations while not
compromising essential elements of friendly information (EEFI). PA accomplishes this task by
communicating information to audiences through the medium of local, national and international
news media and other means. Unlike PSYOPS, PA has no control over the production or
dissemination of the information it presents. Its task is simply to provide information for others
to analyze.
2.
An important facet of any military operation is to communicate the principal themes and
messages while providing a clear and complete understanding of the operation but all the while
maintaining operations security (OPSEC). Although PA is primarily focused on informing and
educating audiences, its impact is much wider. It is therefore essential that PA staff and those
of other Info Ops capabilities work together closely to ensure that a coordinated message is
delivered to the intended audiences and that all of them are coordinated with fires. Particular
attention must be paid to local and regional media and to other media sources that are
influential with indigenous populations. To avoid giving the false impression that the media are
being manipulated in any way, a clear distinction must be maintained between PSYOPS and
PA. However, this does not obviate the requirement of PA to be fully integrated into the overall
plan and to understand the desired effects of influence activities.
3.
In COIN operations, it is essential to conduct media relations in a positive manner. Such
relations must project an accurate and balanced picture of the aims of the campaign in general
and of the role of security forces in particular. They must demonstrate the practical contribution
soldiers are making to the solution of a difficult and frequently hazardous mission. Creating and
maintaining a positive public image of the COIN forces includes countering potentially hostile
media activity.
4.
Operational PA is a G3 staff function and should be coordinated at the level of the
highest formation headquarters in the theatre of operations. Public affairs officers (PAO) are
responsible to the commander for all aspects of news media relations, including the provision of
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suitable facilities for the news media, the nomination of units to embed reporters and the
requirement to escort reporters and provide other resources.
5.
In periods of intense operational activity or during major incidents, the PA section may
need additional support, particularly in urban areas. Sub-units should be prepared to help the
PA personnel in terms of news media escorts, movement and the assistance of the news
media. If the PA office is to provide an authoritative, consistent and credible information
service, the news media office must receive prompt and accurate information from subordinate
headquarters and units. It must also receive early warning of planned operations together with
clear instructions on how to deal with news media enquiries, preferably in the form of a media
response lines or questions and answers.
6.
In many aspects, dealing with the news media is no different in a COIN campaign than in
any other operation. When speaking to the news media, and in accordance with security
regulations, individuals must talk in their official capacity only, about their own job, their own
expertise and responsibility. No statements are to be made concerning government policies,
political decisions or topics likely to be politically sensitive. Nor are they to speculate. A large
number of journalists representing the print, radio and television can be expected to report on
COIN operations. To facilitate an effective two-way passage of information and to better
manage and reduce news media queries, standing orders should give guidance on the limits of
information that can be disclosed. Before any information is passed to the news media, it must
be cleared for release by the appropriate military agency (e.g., G2, G3) and the appropriate HN
or police authorities and where applicable, approved by the commander through the PAO.
7.
No unnecessary hindrance is to be offered to a journalist’s freedom to do his/her job. It
is in the interests of law and order that the news media should have facilities to expose
terrorism, acts of violence and the intimidation of civilians. Members of the news media have
the same rights, liberties and obligations under the law as any other citizen. Furthermore,
enabling a free press presents a positive example to be emulated by HN government agencies
and the populace in theatres where such freedoms are nascent or non-existent. If an on-scene
commander believes that a member of the news media is prejudicing OPSEC, the matter should
be dealt with on the advice of the PAO.
You have no influence with the press if you do not talk to them…Not talking to the press is
the equivalent of ceding the initiative to the insurgents, who [are] quite adept at spinning
information in adverse ways to further their objectives.
—Lt.Col. Ralph Baker, USA, on the importance of engaging domestic and international
media in COIN operations
Source: Ralph Baker, “The Decisive Weapon: A Brigade Combat Team Commander’s Perspective on Information
Operations,” Military Review, May-June 2006 (Fort Leavenworth, KS: US Combined Arms Center), pp. 13-32.
818. CIVIL-MILITARY COOPERATION
1.
Civil-Military Cooperation (CIMIC) is defined as “coordination and cooperation in support
of the mission, between commanders and civil actors, including the national population and
local authorities, as well as international, national and non-governmental organizations and
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agencies.”102 CIMIC is a coordination and liaison function that facilitates operations in relation to
civil authorities and non-military organizations and leads to activities that support local
authorities. These activities may include reconstruction, infrastructure development,
governance development and mentoring. Because of their ability to inform, demonstrate,
persuade, influence and even co-opt, CIMIC-related activities are influence activities that affect
understanding, perceptions, will and behaviour of the target audience. For example, the
building of essential services and the development of governance institutions will build
campaign legitimacy and influence individuals and groups to create enduring solutions to the
crisis and support the successful outcome of the campaign.
2.
CIMIC and the resulting activities are part of operations, for they deliver a capability that
creates desired effects in support of operational objectives. They are therefore the remit of
operations staff for planning and execution (G/J5 and G/J3 respectively). CIMIC detachment
commanders facilitate related CIMIC assessments and activities.103
3.
CIMIC is central to any COIN campaign because the perception of host government
competence and campaign legitimacy must be reinforced. It is often a key capability in
addressing the root grievances of an insurgency. The perception of competence and legitimacy
is tied to security and the ability to provide for the day-to-day needs of the populace. Improving
the social, physical and economic well-being of the populace is a central goal of any COIN
mission. Thus, CIMIC actions aimed at infrastructure development, reconstruction and
assistance to governance are crucial to achieving success.
4.
CIMIC provides information in the form of physical evidence of the legitimacy, credibility
and competence of the host government. CIMIC will comprise a significant proportion of the
deeds that must support the words of a campaign. Failure to follow through on promises made
will alienate the population and damage credibility and legitimacy. Care must be taken that
expectations are not created in the population that cannot be met. CIMIC-related activities
therefore need to be coordinated within the overall plan, in terms of impacts upon civil
audiences and their leaders in order to ensure that activities work to support overall objectives.
5.
CIMIC facilitates cooperation between military forces and the civilian environment by:
a.
Considering and assessing social, political, cultural, religious, economic,
infrastructural and environmental factors in support of military operations and
objectives. CIMIC staff should be a valuable source of information to intelligence
staff in creating a knowledge base of the environment, but CIMIC cannot be
perceived as intelligence gathering assets.
b.
Liaison and coordination with domestic agencies, government officials and
elements of power, international organizations (IOs) and NGOs.
c.
Forging an effective relationship between military and civilian authorities,
organizations, agencies and populations.
6.
It is critical that CIMIC projects reflect the needs and desires of the population.
Moreover, it is pointless to build institutions such as a school or medical facility that cannot be
staffed or funded. A satisfied population is a benign population. CIMIC is a most useful tool to
102 Taken from NATO Allied Administrative Publication (AAP) 6, NATO Glossary of Terms and Definitions
for Military Use.
103 The construct of G9 staff function for CIMIC was sufficient for the conduct of conventional, major combat
campaigns when CIMIC supported operations. With the development of CIMIC as a type of stability operation
and set of activities, it belongs under the G3 staff responsibility.
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address the underlying causes of an insurgency, as it has the potential to directly influence the
day-to-day lives of the people.
During the 1899-1902 Philippine War, CIMIC formed a significant portion of the US Army
strategy to gain the support of the population on southern Luzon. The improvement of civil
government, the building and operation of schools and the provision of medical services
enticed the population back to the villages from jungle refuges. The strategy integrated
native police and village presidentes (mayors) into the effort. This increased support for the
US mission and physically and psychologically isolated the insurgents from the population.
Separated from their sources of food and other provisions and harassed by constant US
patrols, the insurgents were robbed of the initiative and forced to attack US occupied towns
and villages in a desperate and ultimately unsuccessful attempt to defeat the US strategy.
Although not termed “CIMIC” at the time, the improvement of the day-to-day lives of the
populace was instrumental to the success of this COIN campaign.
Source: Brian McAllister Linn, The US Army and Counterinsurgency in the Philippine War, 1899-1902
(Chapel Hill, NC: University of North Carolina Press, 1989), pg. 164.
819. PRESENCE, POSTURE, PROFILE
1.
The appearance, presence and attitude of a force and its overall profile may have
significant impact on perceptions and attitudes, particularly on neutral or potentially adversarial
audiences. Deploying even limited capability to the right place at the right time can add
substantial credibility to messages being delivered through other channels and provide a major
contribution to the deterrence of a threat. Similarly, too heavy a presence with a one-
dimensional, menacing profile may cause misperceptions and mistrust as to the purpose of a
mission. The posture of troops on the ground can demonstrate both commitment and intent and
must be considered and balanced with the requirements of force protection. The decision to
wear berets instead of helmets can make a considerable difference to the perceptions of both
the adversary and local people. The public profile of commanders at all levels will impact on
perceptions, and therefore the public role of the commander must be carefully analyzed and
opportunities used to transmit key messages. Commanders must understand and assess the
attendant risk that accompanies any decision regarding posture and profile against the need to
send a particular message.
2.
The profile and posture of troops will have to be considered carefully in relation to the
local culture. A serious, robust image will help dissuade potential attackers. However, it may
be needed to impress even local, potentially friendly populations who are attracted to symbols of
strength. This profile, however, cannot be the only image presented to the populace. It must be
carefully blended with an approachable, cooperative and protective aspect when dealing with
the local populace and its leaders.
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The Importance of Posture, Profile and Presence in RAMSI 2003
One of the priorities of the Regional Assistance Mission Solomon Islands (RAMSI) was to
present a strong, competent, yet friendly, posture that would reassure the populace while
intimidating the warlords and gangs which had undermined lawful order on Guadalcanal.
Initial planning called for the landing of C-130s loaded with infantry simultaneous with the
arrival offshore of the HMAS Manoora. Soldiers disembarking from the C-130s were fully
armed and ready to engage any resistance but held their weapons in a relaxed, non-
threatening manner. Significantly, police and civilian members of the mission arrived with the
initial series of flights, ensuring that the political, military and law enforcement elements were
together at the start. The posture of the soldiers and the presence of the Manoora and other
patrolling naval vessels demonstrated readiness and a decisive military superiority. The
police and civilian political elements successfully created a competent, non-threatening,
reassuring and committed perception with the populace. Moreover, throughout the mission,
off-duty soldiers were allowed only limited freedom to frequent the capital of Honiara to
minimize disruption to the local economy. The early consideration of presence, posture and
profile in the RAMSI planning process proved instrumental to displacing a developing
insurgency.
Source: Russell Glenn, Counterinsurgency in a Test Tube: Analyzing the Success of the Regional Assistance
Mission Solomon Islands (RAMSI) (Santa Monica, CA: Rand, 2007).
820. DECEPTION
1.
Deception involves measures designed to mislead adversaries by manipulation,
distortion or falsification, etc. Deception is defined as “Those measures designed to mislead the
enemy by manipulation, distortion, or falsification of evidence to induce him to react in a manner
prejudicial to his interests.”104
2.
Deception is a complex art that demands considerable effort, a high level of security and
a sound understanding of an adversary's way of thinking. It is normally used to dislocate the
attention and combat power of an adversary. In operations it can directly contribute to the
achievement of surprise and indirectly to security and economy of effort. Deception will likely
use a combination of physical means (such as a feint or demonstration) supported by other
information cues such as false radio traffic.
3.
Deception is aimed directly and solely at enemy forces and commanders. Although it is
an influence activity, it cannot be confused and associated with those other influence activities
that seek to inform and influence other audiences such as indigenous populations. Deception is
a planning (J/G5) and operations staff (J/G3) responsibility.
4.
Deception is a broad concept that spans tactical camouflage to sophisticated strategic-
level operations. Deception also includes the planting of false information, and commanders
must continually be on guard regarding insurgent uses of deception. For example, an insurgent
could plant false information which could cause an overreaction or inaccurate targeting by
security forces.
104 NATO AAP 6.
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SECTION 5
CONCLUSION
1.
The success of any counter-insurgency campaign hinges on the support of the
indigenous population. A primary centre of gravity is the neutral and friendly portions of the
populace whose support is vital for campaign success. Info Ops will play a central role in
countering the adversary narrative and disseminating and supporting the friendly message. Info
Ops influence activities will comprise a significant amount of the activities that a military force
undertakes in a COIN campaign.
2.
Info Ops forms an integral part of any operational plan through the use of influence
activities. These influence activities demand complex planning, for they demand consideration
of the effects across a wide spectrum of target audiences and environmental systems.
Understanding how to influence those audiences requires careful consideration by commanders
and staff. Furthermore, all activities eventually create influences. Thus commanders at all
levels, even down to the lowest tactical levels, must understand the lasting impressions and
ramifications, be they positive or negative, intentional or unintentional, that all activities create
on target audiences. In the end, all activities, be they fires or influence, must seek to undermine
the insurgent and build support and legitimacy amongst the populace.
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CHAPTER 9
SUSTAINMENT IN COUNTER-INSURGENCY
SECTION 1
SUSTAINMENT PRINCIPLES AND PLANNING
901. INTRODUCTION
1.
The principles of sustainment remain extant within a counter-insurgency (COIN)
campaign and are just as applicable in that context as in any other campaign. However, the
characteristics of a COIN campaign will cause some to be emphasized more than others in their
application. These principles are:
a.
foresight;
b.
economy;
c.
flexibility;
d.
simplicity;
e.
cooperation;
f.
self-sufficiency;
g.
visibility;
h.
responsiveness; and
i.
survivability.
2.
Given the characteristics of COIN campaigns, with their dispersed nature, their need of a
comprehensive approach and the pervasive threat, the principles that will be emphasized the
most in COIN campaigns will likely be flexibility, cooperation, responsiveness and survivability.
3.
Regardless of the nature of COIN, and indeed partly because of it, the echelon system
of integral sub-unit, unit and formation echelons remains a valuable asset that must be
maintained and used. Failure to use such a system contravenes the principles of sustainment.
902. FACTORS AFFECTING SUSTAINMENT
1.
Some modifications to normal combat service support (CSS) practice and procedures
are necessary to allow for the circumstances under which COIN operations take place:
a.
Dispersion. Non-contiguous deployment of the security forces in small
detachments over a wide area increases difficulty in the provision of support.
There may be a tendency to fragment and disperse CSS units to support widely
deployed security force elements. However, the support of isolated sub-units
and platoons may be a problem better solved by increasing the level of self-
sufficiency through robust A echelons. Nevertheless, some dispersion of CSS
units may be inevitable.
b.
Security. There will be a host of security threats:
(1)
A surface-to-air missile and small arms threat may complicate the
provision of replenishment by air.
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(2)
Dependence on local resources/labour for endeavours such as
construction, purchase, storage and perhaps distribution adds to the
overall security problem.
(3)
Static installations should be sited in an area secured and protected,
commensurate with operational and geographical factors. If the scale
and intensity of the operation warrant the establishment of forward
support groups (FSGs), their elements are likely to be more at risk,
requiring greater security force effort to defend them.
(4)
The greater the amount of air and helicopter lift that is available, the more
it will be possible to cut out intermediate bases with the advantage of
economies in ground resources, convoys, guards and theatre transport.
The use of aviation support will allow rapid resupply of forward echelons.
Where possible, the use of a sea-based echelon would ease some of the
physical security and protection demands.
(5)
With respect to operational security (OPSEC), care must be taken that
CSS preparations do not prejudice the security of information and plans.
Sudden increases in stock levels, exceptional amounts of road, rail and
air movement, the arrival of new CSS units in certain areas and the local
purchase of unusual items are just some examples of changes in a
normal pattern of replenishment which might betray a future operation. A
combination of secrecy, insofar as it is possible to hide CSS preparations,
and convincing deception plans help to preserve security. Discretion in
dealing with contractors and taking care not to discuss operational
matters, especially future plans, within hearing of local labour are
essential if elementary precautions are to keep our intentions secret.
c.
Manpower. Because COIN operations are manpower intensive, there will be
pressure for economy in CSS manpower. While, on the one hand, low rates of
expenditure of combat supplies reduce the CSS burden, the dispersed
deployment of units in a COIN campaign increases it. Manpower limitations may
increase dependence on local labour.
d.
Multi-national Forces. Canada will most likely deploy as part of a multi-national
coalition security force. This could lead to potential coordination and
standardization problems.
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Coordination in Combined Operations: Kabul Multinational Brigade IV/V
Often a COIN campaign will not be conducted by one nation unilaterally; instead, various
nations will work in concert, creating a multinational force. While multilateral actions increase
the legitimacy of the COIN effort, they pose a potential risk of creating coordination and
standardization difficulties.
During KMNB [Kabul Multinational Brigade] IV/V, Canada acted as the head nation of the
NATO-led campaign. As such, the Canadian contingent of the KMNB HQ was forced to
overcome a variety of challenges when coordinating the use of numerous resources, many of
which they had no experience with. For example, these included the AH-64 Apache
helicopter detachment from the Netherlands, CH-53 Sea Stallion helicopter detachment from
Germany and UH-60 Blackhawks contributed by Turkey. Although coordination between
these assets was essential, the Canadian staff would have to balance competing needs to
ensure each nation’s operational security.
Intelligence presents an additional challenge in a multinational campaign. The G2 section in
the KMNB consisted of 27 members from various nations, some of which were not NATO
members. As such, various personnel were unable to receive some intelligence, due to their
home nations’ non-NATO status. Consequently, intelligence operators possessed varying
depths of knowledge, depending on their nationality, impacting the groups’ unity and
common operating picture.
Aside from the free exchange of intelligence, security classifications proved to be a difficult
obstacle within operational planning process, as usable intelligence was often Canadian,
British or American in origin. Unfortunately security restrictions often limited or precluded the
German G2 - a key member in planning sensitive operations—from all aspects of planning.
Standardization and unity of effort was facilitated through the adoption of NATO procedures.
Unfortunately, knowledge of standardized agreements (STANAGs) amongst the staff officers
varied, and in many cases, was inadequate. While knowledge of NATO SOPs [standing
operating procedures] pertaining to brigade operations was essential in such an operation,
this knowledge was also deficient amongst participants. To combat this problem, the HQ
undertook a review of the existing NATO SOPs, drafting a detailed document covering all
aspects related to the KMNB.
Through overcoming these challenges, a multinational force can ensure effective,
collaborative operations. For maximum efficiency to be obtained, an acceptance of cultural
differences between contributing nations must occur, while a joint operations doctrine is
respected. Additionally, the implementation of commonly understood and accepted
standardized procedures will ease the multinational effort.
Source: Brigadier-General Peter Devlin, “Canadian Soldiers Deploy to the Kabul Multinational Brigade,”
The Bulletin, The Army Lesson Learned Centre, Vol. 10, No. 2 and Major Dany Fortin, “The Challenges of a
Multinational Headquarters: The Kabul Multinational Brigade,” The Bulletin, The Army Lessons Learned
Centre, Vol. 11, No. 3.
903. COMBAT SERVICE SUPPORT RECONNAISSANCE PLAN
1.
Given the nature of COIN, it is unlikely that campaigning forces will have to make a
forced entry into the theatre of operations. Thus, the deployment of troops and supporting
reconnaissance parties will have the consent of the standing government. Where no central
authority exists and deployment is supported by an international or perceived mandate, an entry
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may be forced or at least must expect little indigenous support until some sort of permanent
presence and representation have been established.
2.
The reconnaissance plan may have to be adjusted given the situation. It may have to be
conducted from a third nation from which forces may be staged, or it may be the responsibility of
the advance party. Regardless of the situation, the need for some form of reconnaissance and
confirmation of planning details needs to occur prior to the deployment of the main body.
904. RECONNAISSANCE PARTY
1.
Prior to initial deployment to the campaign or in support of a relief in place, a CSS
reconnaissance party will be deployed. It may return prior to deployment of the main body or
remain in theatre to link up with the advance party and main body upon their arrival. Information
would thus be passed back by electronic means. Points to note in the mounting and conduct of
the reconnaissance party are:
a.
The reconnaissance party sent to a new theatre will be organized on a joint
service basis. The party will aim to make early contact with the host nation (HN)
government through the local diplomatic representative. In doing so, an
assessment of the resources available in the theatre must be undertaken to
provide an estimate of the requirements, which must be sent out from Canada.
b.
Ideally, the reconnaissance party will represent the campaign’s comprehensive
approach in that the support elements of other government departments also
deploy in support of their planning. If this is not the case, but the campaign is to
include known agencies other than the military, then CSS planners may have to
consider the sustainment of these other agencies. Ideally, responsibilities
between agencies for sustainment will be clearly delineated prior to the departure
of reconnaissance parties.
c.
The joint reconnaissance party must include a strong CSS element headed by a
sufficiently senior officer who is fully aware of the envisaged operation and of the
CSS requirements to support it. He should have the executive authority to
arrange liaison with the HN and allies, to make decisions and to make
recommendations to the task force commander and, through the diplomatic staff,
to the appropriate HN ministry.
d.
The earlier the reconnaissance party is sent out and the sooner CSS
preparations for the arrival of forces are made, the better.
905.
STRATEGIC RECONNAISSANCE
1.
J4 logistics staff and other national representation will possibly conduct a strategic
reconnaissance, depending upon the security situation in theatre. The CSS element of the
reconnaissance party must make arrangements with the HN government for facilities and
procedures regarding the reception and logistic support of campaign forces. The following
points must be considered:
a.
Liaison. Liaison procedures for coordinating CSS requirements with the HN,
any other allies and Canadian Expeditionary Force Command (CEFCOM) must
be established.
b.
Accommodation and Real Estate. The estimated requirement for operational
and logistic accommodation and real estate must be assessed prior to and during
the reconnaissance. It may be given to the HN’s government liaison or
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representation if such indigenous control and bureaucracy exists. Suitable
locations for deploying forces must be found within their planned area of
operations (AO). It will violate the principles of COIN if forces are located at a
base camp outside of their AO, in which case they will not be able to establish
control of their AO or properly respond to situations. Ideally, it will be arranged
so that forces may deploy directly to their own AOs. The procedures for
obtaining accommodation on loan—by requisition, by leasing or by purchase—
must similarly be worked out with the HN’s authorities with all possible speed.
The availability of local labour, building material, services (electricity, water,
sewage, etc.) must be ascertained quickly.
c.
Provision of Resources. The capacities of the HN or coalition partners to
provide combat supplies, services and consumer items must be determined
before finalizing what must be brought in from Canada or neighbouring countries.
d.
Infrastructure. Availability and capacity of HN infrastructure must be assessed.
This assessment should include the following:
(1)
Port Facilities. As well as berthing, the reconnaissance party should
consider discharge rates using existing unloading facilities and storage
accommodation at and near the main port of entry, unloading and
lighterage facilities at small ports, inland water transport and road and rail
exits. Liaison with the harbour authorities should occur if possible.
(2)
Airports. Agreement should be sought on the main entry airfield and
availability of forward airfields or airstrips in conjunction with the air force
component of the reconnaissance party. Agreement should be reached
on aircraft schedules, leading to a planned flow of troops, reinforcements
and supplies.
(3)
Railroads. Rail transport within the nation must be assessed along with
access from third nations.
(4)
Road System and Network. Roadways need be assessed along with
the measurements and classifications of bridges and tunnels on main
supply routes and theatre entry routes. Border controls and access from
third nations must be assessed.
e.
Arrival of CSS Units. The build up of CSS units must be planned to support the
combat elements as they arrive, taking into account the assistance available from
the HN and other coalition forces.
f.
Accounting. There will be a need for financial staff representation on any
reconnaissance party. Agreement with the host government, if such local
authority exists, will be needed on cost sharing, accounting procedures and
domestic banking facilities.
2.
Operational Reconnaissance. The deploying force J/G4 will conduct an operational-
level reconnaissance as part of a reconnaissance party. This level of reconnaissance may be
combined with the tactical level. The following will be considered:
a.
Firm Bases and Potential Forward Operating Bases. Detailed planning for
the establishment of CSS installations, medical facilities and the siting of unit
camps needs to be concurrent. In conjunction with the intelligence (J/G2) and
operations (J/G3) staffs, it will be necessary to draw up a plan for the provision of
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protection from blast, indirect fires and rocket attack for key or exposed
headquarters, installations, isolated bases and positions.
b.
Allocation of Main Supply Routes. In a country with a limited road network, it
may be necessary to allot time blocks for the road movement of resupply
convoys and routine troop movements.
c.
Level of Self-Sufficiency Required. Based on the deployment of the force
elements, basic load quantities must be established. Despite the establishment
of a centralized support element for the theatre, the integral echelon system of
combat and combat support units must be maintained to ensure adherence to
the principles of sustainment.
d.
Equipment Support. The equipment support plan must be geared to providing
special requirements:
(1)
enhanced electronic repair facilities to deal with extra radios, security
systems, alarms and electronic warfare (EW) equipment;
(2)
modifications to vehicles to be made in theatre (e.g., armouring) along
with local repair facilities; and
(3)
operational stocks must be estimated and maintained with the exception
of significant vehicle casualties from operation.
e.
Security. The G4 must work with the G2 and G3 to establish a responsive and
appropriate security plan for CSS elements, convoys and activities.
f.
Labour. Detailed requirements must be developed for each installation and area
in terms of skilled and unskilled labour.
g.
Interpreter Support. Plans will have to be made to obtain sufficient interpreter
support for the deploying forces. The option of using expatriates should be
considered. Rules of engagement must clearly articulated and make provisions
for the moral obligation to defend interpreters.
h.
Civilian Contractor Services. A determination should be made regarding what
levels of civilian contracting services are appropriate for the initial stages of the
campaign given the threat and availability of in theatre services.
i.
Requirement for the Conduct of Stability Activities. CSS elements will
undoubtedly be expected to undertake stability activities in theatre in support of
certain operational objectives. Possible activities and tasks might include
assistance to other agencies (e.g., delivery of humanitarian aid), the mentoring or
training of indigenous security forces (especially staff and planners) and the
provision of medical services to other agencies and the conduct of local medical
clinics. The anticipated level of support and activities should be forecasted to the
greatest extent possible in consultation with the commander and take into
account his expectations and envisioned scheme of manoeuvre. National
authority is required to undertake activities and tasks such as the provision of
national medical supplies to the indigenous population.
3.
Lack of Host Nation Support. It must be remembered that a situation may exist in
which the HN government lacks real control over ports of entry into the nation or in which a
forced entry is required in order to initiate the force deployments into the theatre. In such cases,
the reconnaissance may be limited to neighbouring third nations. CSS bases may have to be
established in neighbouring territories until the initial entry force has secured sufficient bases
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and routes to allow the deployment of CSS elements. The initial entry force will have to be self-
sufficient and resupplied by air or sea until the echelon system can deploy forward to ground
bases.
SECTION 2
SUSTAINMENT AND RESOURCES
906. SUSTAINMENT SYSTEM
1.
In developing the sustainment system and architecture in support of the campaign, the
G4 staff must:
a.
Decide on the stock levels to be held in the echelon locations and the self-
sufficiency level of units to provide for:
(1)
the predicted intensity of operations;
(2)
the length of time by which the echelon system can be established to full
capacity within theatre;
(3)
a cushion of reserves to meet interruptions in the replenishment system
by insurgent action; and
(4)
the changing dependency of units.
b.
Demand commodities through the national authority or contract through the HN
and work out a movement and distribution plan to transport materiel from the
entry points to the base installations.
c.
Organize distribution for commodities in the operational areas and allocate
dependency for units based on the nearest or most appropriate source of supply.
d.
Arrange rail transport, road convoys, inland and coastal water transport, fixed or
rotary wing airlift and/or air dropping.
e.
Along with intelligence staff support, conduct an assessment on the insurgent
threat to CSS units and the means of resupply.
f.
Confirm resupply procedures, methods and levels of security and protection to be
implemented.
g.
Develop a traffic control and route protection plan. In conjunction with the G3
staff, it will be necessary to arrange:
(1)
escorts and pickets;
(2)
route opening and closing policies and procedures; and
(3)
avoidance of a routine and predictable pattern of convoy movements in
areas where there is high risk of insurgent attack.
h.
Determine locations and procedures for distribution points and transition between
echelons.
i.
Advocate for enlargement and reinforcement of echelons at unit level in order to
provide for an increase in unit self-sufficiency, robustness and force protection.
j.
Determine unit and sub-unit responsibility for the movement of material from the
distribution points to their own areas. Units may require helicopter lift or even
pack animals in difficult country.
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907. SITUATIONAL AWARENESS AND COMMUNICATIONS
1.
Situational awareness (SA) is critical to sustainment in COIN operations. Enemy forces
will likely put a high priority on destroying or disrupting CSS elements as they will be seen as
soft, predictable targets. CSS units down to the lowest level must have the ability to react
immediately to enemy action and changing support requirements.
2.
SA also demands that up-to-date and accurate figures be known for sustainment
requirements of the lower echelons. Robust communications on dedicated administrative nets
from unit level upwards will provide such SA and allow for a suitable balance between push and
pull replenishment. In times of deployment and engagement, the command net is too busy to
support communications for administrative, recovery, evacuation and sustainment needs.
908. REPLENISHMENT THROUGH AIR, AVIATION AND SEA BASING
1.
In certain situations—be they influenced by terrain, threat or a combination of other
elements—fixed or rotary wing aircraft may become the method of choice for replenishment for
the following reasons:
a.
Forces can be supplied in inaccessible areas, thus avoiding the necessity for a
vulnerable surface supply route.
b.
Troops are better able to move with light scales of equipment, unencumbered
with echelon transport, thus exploiting the principle of flexibility to give them a
good level of tactical mobility.
c.
Subject to the capacity of the airlift resources, weather and terrain air
replenishment is quicker than overland resupply.
d.
Reserve stocks can be reduced and held centrally, allowing the establishment of
fewer but larger bases situated in more secure areas.
e.
Reducing the dependency on surface routes lessens the risk of ambush and cuts
the convoy protection commitment. Aviation replenishment may become the
preferred method in situations of high threat.
f.
Rapid casualty evacuation improves wounded soldiers’ chances of survival, thus
improving morale.
g.
The urgent needs of the civilian population in isolated areas can be met quickly.
2.
Aerial delivery (parachute or unmanned aerial vehicle [UAV]) means of replenishment is
less economic than air or aviation landed resupply but is often necessary in very broken country
where there are no landing zones, even for helicopters and for covert Special Forces. The
penalties for air dropping are that the recovery of parachute equipment may be difficult or
impossible and there may be a risk that the supplies fall into insurgent hands.
3.
Landing strips and helicopter landing zones (LZs) should be constructed whenever
possible and as soon as possible to economize in airlift. It should be standard operating
procedures (SOP) that whenever a forces stops or plans a deliberate activity, such as a cordon
and search, helicopter LZs are designated (initially from the map and confirmed once on the
ground) in order to support emergency evacuation.
4.
There is a need for close cooperation between the CSS, operations and air staffs. A
detailed analysis will have to be conducted regarding the threat to aviation and air and the
general, routine demand that will be placed on air and aviation resources.
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5.
Consideration should be given to the concept of at least initially basing CSS elements
and supplies at sea, from which they can operate in a fairly secure manner. This will be a
possible solution early in the campaign, however, once security forces have established a firm
base and begun to expand, CSS echelons will have to be deployed forward if the campaign is to
be conducted for any length of time.
909. USE OF LOCAL RESOURCES
1.
The maximum use of local resources to reduce the CSS lift resources deployed from
national resources must be made. Simultaneously, care must be taken not to cause shortages
in the HN’s home market and consequent price rises, although this must be balanced against
the advantages to be gained by boosting the local economy. If the civil population suffers from
increased shortages and inflation, the campaign will loose legitimacy and the insurgents will be
handed a ready grievance to exploit through propaganda.
910. SECURITY
1.
Insurgent Infiltration of Labour. It must be assumed that hostile intelligence agents
will infiltrate local labour. At the very least, their supporters will exist amongst ready labour
pools. It will be difficult for incoming units and security sections to distinguish between loyal and
disloyal elements. To reduce the potential threat to base installations, ports, airports, roads and
railways, reliance must be placed on good unit and installation security and an efficient local
vetting system. The method of vetting must be agreed with the host government, whose police
and security units may be largely responsible for its implementation. The system may never be
foolproof, and measures must be taken to guard vulnerable installations from attack and to
prevent the leakage of plans and intentions. All soldiers, especially CSS troops employing
civilians, must be carefully briefed on security matters.
2.
Protection of Labour. Labour must be protected from insurgent attack and intimidation.
If the HN cannot provide suitable protection, additional forces may have to be deployed in an
escort and protection role. Rules of engagement must clearly reflect the moral obligation to
protect civilian labour in the employment of campaigning forces. This is especially important for
interpreters employed with combat units.
3.
Installations. CSS installations must be suitably sited for security and defence, and
they must be effectively guarded. In the best case, the HN will provide protection. If this is not
possible, extra forces may have to be provided because CSS units do not normally have
sufficient personnel to carry out their functions and guard themselves except against the lightest
of threats. Nevertheless, CSS troops must be sufficiently well trained in combat skills to be able
to defend themselves.
SECTION 3
PERSONNEL
911. MORALE
1.
Soldiers and their Families. Troops will often be operating in small groups for long
periods in trying conditions often out of regular contact with their families. Soldier’s families may
be worried by press coverage of action and casualties in the areas where the soldier is
stationed. When a campaign lasts for a considerable time, lack of progress may discourage
soldiers and their families. The insurgents may try to aggravate a discouraging situation with
propaganda means. With or without hostile propaganda, rumours spread and may be difficult to
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dispel or refute when troops are deployed in small detachments over a wide area. Families will
require regular updates and reassurance regarding the conduct of the campaign. This is best
furnished by home units and garrisons.
2.
Promoting Good Morale. Morale is a key element to the moral component of a force’s
fighting power.105 While motivating soldiers by pointing out good and sound reasons for the
conduct of the campaign itself and the need for continued, patient commitment is the duty of the
commander and a function of leadership at all levels, certain other measures can be taken to
help maintain morale. They include:
a.
Reliable information services, Internet and national and local newspapers.
b.
A quick and frequent mail service to and from home.
c.
Welfare telephones and Internet services at reasonable rates or free.
d.
Access to television and radio receivers.
e.
Gymnasium equipment in protected areas where outdoor recreation is not
feasible.
f.
Local leave centres in secure and attractive surroundings, if possible in a
temperate climate, and periodic home leave if sustainable from a mission and
manning perspective.
g.
Responsive unit rear parties that take appropriate action to preclude problems
with families and family support. Many problems or frustrations can be avoided
through thorough family pre-deployment briefs that lay out the points of contact,
manage expectations, articulate limitations to available support services and help
families create their own support networks.
h.
Confidence in a robust and efficient casualty evacuation and treatment system.
i.
A rapid and efficient system for notifying relatives of deaths and casualties as
they occur.
912. MEDICAL SUPPORT
1.
Providing medical support for small and widely scattered detachments places a strain on
the medical services. The problem can be alleviated by consideration and implementation of
the following:
a.
refresher training for all ranks in combat first aid;
b.
training at least one member of isolated detachments in advanced first aid and
providing such trained soldiers with additional medical supplies and the means of
stabilizing casualties;
c.
providing sufficient combat medics, even down to rifle platoon level;
d.
provision for quick casualty evacuation on all operations, including armoured
ambulances and aviation, especially in urban areas, remote areas or on routes
subject to insurgent targeting; and
105 For further discussion of fighting power and its components, see B-GL-300-001/FP-001 Land Operations.
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e.
ensuring that all ranks receive a comprehensive health briefing before
deployment.
2.
Ideally, a period of acclimatization will be possible for troops deploying to environs with
extreme conditions. This may occur in a third, neighbouring nation. Where this is not possible,
such as early entry forces and advance parties, activities will have to be paced whilst troops
become accustomed to the climatic extremes and conditions. At any rate, the idea of opting out
of coalition operations in times of crisis for want of acclimatization should be avoided.
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CHAPTER 10
COUNTER-INSURGENCY TRAINING
SECTION 1
INTRODUCTION
1.
Training for conventional campaigns provides a sound basis for the conduct of counter-
insurgency (COIN) operations in terms of tactics, techniques and procedures (TTP) for offensive
and defensive activities. However, in preparation for COIN, there is a requirement for additional
training that is campaign and mission specific. This training and preparation across all ranks is
as much intellectual as it is physical. Not only do units and sub-units have to undertake skill
training in preparation for the likely tactical tasks (stability activities such as urban presence
patrolling, cordon and searches and vehicle checkpoints) but they have to be trained in the
principles unique to COIN, the importance of the support of the civilian populace and the
importance of local cultural and social dynamics.
2.
It must be remembered that doctrine for COIN operations will provide guiding principles
and methods for the conduct. The most successful armies in COIN operations have not treated
doctrine as dogma but have afforded commanders trust and confidence and freedom of action
within the allocated mission. Sound TTP can be identified and practised prior to any
deployment, but TTP will change rapidly in a theatre of operations as the insurgents come to
learn the TTP used by security forces and vice versa. Commanders at all levels must be
flexible and dynamic, and lessons learned at the lowest levels must be passed quickly for wider
implementation.
SECTION 2
OPERATIONAL-LEVEL, JOINT AND COMBINED TRAINING AND PREPARATIONS
1.
The military is only one of many agencies that will be used in the conduct of COIN. It is
vital that the agencies involved in a comprehensive approach plan, train and prepare to the
greatest extent possible in order that responsibilities and requirements can be identified and
addressed prior to deployment.
2.
At the earliest opportunity, all agencies and civilian and security forces should come
together to conduct joint training. In some cases, the military may have to take the lead in the
education of agencies less knowledgeable in the conduct of COIN. This training can begin with
seminars and conferences before developing to actual field exercises. Standing points of
contact and positions for liaison teams can be identified in much of this training.
3.
All security force elements designated for COIN operations should come together at the
earliest opportunity. Training should begin with seminars and war games for leaders and
progress to tactical field exercises for all levels. Incorporating other COIN partners may be
useful during such seminars and war games so as to provide the most accurate scenario
possible and to become familiar with expectations.
4.
Such early collaboration across agencies will help a unity of purpose become a unity of
effort.
5.
Training in simulated environments and in the field should encompass full-spectrum
operations. Hence, field training exercises (FTXs) should, whenever suitable, ensure that
scenarios reflect the continuum of operations and the required changes to force structures,
tactics and intellectual challenges. For example, a scenario may begin with entry into a major
combat campaign and then progress to an insurgency situation that will require a greater
balance between offensive, defensive and stability operations. This will force commanders and
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Counter-Insurgency Operations
soldiers at all levels to adjust their plans, orders, TTP and mindsets in order to reflect the
changing scenario.
6.
Training with coalition partners will readily identify differences in approaches and
methods in a COIN campaign and will identify potential for liaison positions, particularly in the
early stages of a campaign. This will also offer the opportunity to circumvent some of the
coordination and standardization problems routinely encountered.
1001. LESSONS IDENTIFIED DURING CAMPAIGNS
1.
It is vital that as actual campaigns progress, lessons identified are captured, assessed
by doctrine staffs, schools and training systems and then implemented pervasively. This will
require formal and informal reporting methods, the submission of detailed after-action reports,
their widest dissemination and staff visits to operational theatres. Formal links between
lessons-learned staffs, doctrine writers, training authorities and trainers need to be established
and exploited.
2.
Commanders in the field must be forthright in lessons learned and honest and candid in
the acknowledgement of errors so that others may learn, missions may be better accomplished
and unnecessary loss of life avoided.
SECTION 3
TRAINING PRIOR TO UNDERTAKING COUNTER-INSURGENCY OPERATIONS
1.
Training plans in preparation for a COIN operation should consider inclusion of the
following:
a.
Training in TTP for COIN operations, with great emphasis on the sub-unit level,
probably in a non-contiguous battlespace. There must be an emphasis on junior
leader training. Computer based training in simulated environments offers very
little benefit for section and platoon commanders. Their skills will only be truly
developed when leading their subordinates through physical and intellectual
challenges, ranging quickly across the full-spectrum of operations.
b.
Instruction in the root causes, grievances and conditions that led to the
insurgency and reasons for the motivations of the non-committed populace. The
need to gain the support of the population must be placed foremost in the mind of
the soldiers and their commanders, and they must come to understand that all
their actions will be seen to either build or undermine campaign legitimacy and
public support.
c.
Instruction in the insurgent operational techniques, their TTP, structures and
equipments. All forces, particularly those of the echelons, must be made aware
of and trained in the pervasive, asymmetric threat that is posed by insurgent
forces.
d.
Acclimatization and environmental training, reflective of the planned operational
theatre.
e.
Cultural training regarding the indigenous populations to be encountered, their
customs, laws, beliefs, etc., including their motivations for supporting or not-
supporting the insurgency.
f.
Specialist training required to expand the force capabilities in urban operations,
intelligence operations, psychological operations (PSYOPS), civil-military
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Counter-Insurgency Training
cooperation (CIMIC), the local language(s), health aspects, improvised explosive
devices (IEDs) and mines.
g.
The marry-up of specialist detachments such as public affairs and PSYOPS to
the units and formations to which they will belong during the deployment.
h.
The use in training of PSYOPS and other influence activities so that they may be
integrated with fires in a routine and seamless manner.
i.
The skills required for human intelligence (HUMINT) collection through presence
patrolling and other stability activities. Soldiers and their commanders must
understand the important role that they play in gathering information and
intelligence for the development of targets and measures of effectiveness.
j.
Intensive training to ensure physical fitness, as troops acclimatize more quickly if
they are in good physical condition upon arrival in the theatre.
k.
Intellectual training for all ranks to ensure that they all understand the unique
aspects of a COIN campaign, the potential operational and strategic impacts that
low-level decisions and actions can have and the need to influence the will of the
local population in order to support the campaign.
l.
Rules of engagement (ROE) training.
m.
Media training.
n.
Crowd control operations (CCO). The use of CCO equipment, which can cause
death if not used correctly, and CCO TTP cannot be learned in theatre, at the
time of its employment. It must be part of pre-deployment training and refreshed
in theatre.
o.
Training teams from units already in theatre or just recently returned and reverse
technical assistance visits (TAVs) should be used to train on the local situation
and up-to-date TTP and threats.
2.
Good tactical training will prepare soldiers well in the conduct of a COIN operation. At
the same time, however, commanders must ensure that all ranks, particularly those in daily
contact with the populace, understand the pervasive threat posed by insurgents and the vital
importance of gaining and holding the support of the local populace.
SECTION 4
IN THEATRE TRAINING
1.
When deployed on operations, training must continue and commanders must ensure
that they allocate appropriate time, resources and supervision to it. Commanders should
ensure that regular refresher training of TTP, ROEs and equipment is conducted in theatre
throughout the mission. In addition, commanders and staff should consider the following:
a.
Reconnaissance and advance parties must quickly assess the operational and
tactical situation and identify any aspects in training that troops may have not yet
covered or that require greater emphasis. If these training requirements cannot
be met prior to deployment, then they must seek training venues for the units to
use following their arrival but prior to operational commitment. Temporary battle
schools may be established by the in theatre force to provide training to troops,
on new enemy TTP or equipment, which was not available for pre-deployment
training. Staff planners must balance the training need with the need to at least
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begin to undertake tactical operations in support of the besieged authority and a
coalition commander.
b.
Commanders may precede their main bodies and be attached to units already
committed to operations. The lessons they learn can then be used to hone final
training or guide in theatre training. Commanders need not return home but may
marry-up with their troops once they deploy.
c.
Physical fitness training should continue in theatre to any extent possible.
Physical fitness will save lives.
d.
Troops should be given regular situation updates in terms of the overall mission
and campaign progress and their contribution to it. They should be briefed on
what measures are proving successful, and they should be given feedback as to
the usefulness of the intelligence that their patrols are providing. This will keep
the troops motivated and focused on the success of the mission.
2.
Units engaged in COIN campaigns should undergo continuous training at all levels to
ensure that basic individual and collective skills are maintained to a high standard. Particular
attention should be paid to the maintenance of individual skills during periods of little activity.
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Suggest Readings
SUGGESTED READINGS IN COUNTER-INSURGENCY
As well as these books, there is an enormous body of periodical and academic journal
literature on counter-insurgency. While the books below will provide a solid foundation
for understanding insurgency and counter-insurgency, the reader is encouraged to look
to some of the material in periodicals, much of which is available online.
Anderson, David. Histories of the Hanged: The Dirty War in Kenya and the End of
Empire. New York: Norton, 2005.
A multitude of variables influence insurgencies. This volume provides a look at some of
the legitimate grievances that may drive an insurgency, including some of the self-
interested parties in the colonial government, and some of the less than palatable
techniques used by British counter-insurgents in Kenya.
Armstrong, Karen. Islam. New York: Random House, 2000.
This book provides a comprehensive and easy to understand introduction to Islam, its
origins, history, and sects.
______________. The Battle for God: A History of Fundamentalism. New York:
Ballentine, 2001.
This work documents how fundamentalism has taken root and grown in all three of the
monotheistic religions. A useful volume to provide a basic understanding of the root
causes of radicalised religion and to provide context for one of the major factors in
contemporary global affairs.
Asprey, Robert B. War in the Shadows: The Guerrilla in History. New York: Morrow,
1994.
A comprehensive overview of guerrilla warfare, from the Scythians to the Afghan-Soviet
War, this volume helps develop perspective on insurgency and counter-insurgency,
forms of warfare that are often characterised by the layman as ‘new’.
Bickel, Keith. Mars Learning: The Marine Corps Development of Small Wars Doctrine:
1915-1940. Boulder, CO: Westview, 2001.
This work examines details the process that led to the creation of one of the best and
most durable military doctrinal manuals ever produced, the US Marine Corps Small
Wars Manual. Bickel’s book details the operations, lessons learned, and bureaucratic
process that led to the creation of the manual.
Birtle, Andrew. U.S. Army Counterinsurgency and Contingency Operations Doctrine
1860-1941. Washington: Centre of Military History United States Army, 1998.
This work documents the initial COIN operations engaged in by the US army and their
impact on advancing the evolving doctrine. Part I of a detailed study of the origins of US
Army counter-insurgency doctrine.
_________. U.S. Army Counterinsurgency and Contingency Operations Doctrine
1942-1976. Washington: Centre of Military History United States Army, 2006.
Building on the first volume, Birtle continues his analysis of US Army counter-insurgency
practices, and the effect of operations upon doctrine. These two books are critical to
understanding the roots of the oft-criticised counter-insurgency practices of Canada’s
most powerful ally.
Clifford, Bob. The Marketing of Rebellion: Insurgents, Media and International Activism.
New York: Cambridge University Press, 2005.
Clifford Bob’s recent study helps to detail the relationship between insurgent groups,
information technologies, the media, and non-governmental organisations. This book
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Counter-Insurgency Operations
rejects dominant views that needy groups readily gain help from selfless
nongovernmental organizations (NGOs). Instead, the author argues that they face a
Darwinian struggle for scarce resources where support goes to the savviest, not the
neediest.
Bohannan, Charles and Napolean Valeriano. Counter-Guerrilla Operations: The
Philippine Experience. Westport: Praeger, 1962.
Written by two officers who fought as guerrillas against the Japanese occupation of the
Philippines in WW II and who went on to defeat the Huk rebellion in later years. This
work examines the means to assess the strengths and weaknesses of insurgencies with
a focus on the importance of intelligence in combating insurgent movements
Charters, David, and Brig. (Ret’d) Maurice Tugwell, eds. Armies in Low Intensity
Conflict: A Comparative Analysis.London: Brassey’s Defence Publishers, 1989.
This edited volume is a comparative analysis of how Western armies adapted to
unconventional roles and missions in the post 1945 political-military environment of low
intensity conflict.
Elkins, Caroline. Imperial Reckoning: The Untold Story of Britain’s Gulag in Kenya.
London: Henry Holt and Company, 2005.
A detailed account of the brutal counter-insurgency techniques used alongside more
palatable efforts by the British in Kenya. Elkins’ work is founded on new archival and
field research that counters the common view of British post-WW II COIN as a universal
model to be followed in contemporary times. This book must be read to understand the
entirety of past British COIN techniques so that alternatives to unsuitable techniques can
be devised for modern COIN operations.
Galula, David. Pacification in Algeria: 1956-1958. Santa Monica CA: RAND,
1963 (2005).
Galula reconstructs the story of his highly successful command in the Algerian district of
Greater Kabylia, at the height of the rebellion, and presents his theories on
counterinsurgency and pacification. In the process, he discusses the larger political,
psychological, and military aspects of the Algerian war, and provides a context for
present-day counterinsurgency operations.
______. Counterinsurgency Warfare: Theory and Practice. New York: Praeger,
1964 (2006).
Galula builds upon his first study for RAND to "define the laws of counterinsurgency
warfare, to deduce from them its principles, and to outline the corresponding strategy
and tactics." His book provides an analysis of how to undermine insurgency and the
broad elements that the counter-insurgent will likely face.
Geraghty, Tony. The Irish War: The Hidden Conflict between the IRA and British
Intelligence. Baltimore, MD: John Hopkins University Press, 2000.
This work explores the role of British Intelligence and the SAS in Northern Ireland. A
useful study that details the complexity in the use of intelligence and special forces in
combating an insurgency in urban terrain, underscoring the requirement and
effectiveness of intelligence-driven operations.
Glenn, Russell. COIN in a Test Tube: Analyzing the Success of the Regional Assistance
Mission, Solomon Islands (RAMSI). Santa Monica CA: RAND, 2007.
This study is an example of a recent and ongoing COIN campaign that highlights the
importance and effectiveness of the comprehensive approach to operations. A number
of highly relevant points are drawn out by the author, including the role of criminal
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Suggest Readings
elements in destabilisation, the importance of intervening at the earliest stages to halt
budding insurgencies, the absolute necessity for careful consideration of influence
activities throughout a campaign, and the critical role of law enforcement in COIN.
Gunarathna, Rohan. Inside Al Qaeda: Global Network of Terror. New York: Beverly
Books, 2002.
This book, which details al Qaeda’s leadership, ideology, structure, strategies, and
tactics, is useful to understand the difference between insurgency and global terrorism.
The two are not the same, and personnel deployed on counter-insurgency must
understand how to differentiate between terrorists and insurgents and the role of al
Qaeda-like terrorists in modern conflict.
Hennessy, Michael. Strategy in Vietnam: The Marines and Revolutionary Warfare in I
Corps, 1965-1972. Westport, CT: Praeger, 1997.
The US Marines in Vietnam conducted some of the most successful COIN in the
Vietnam War while simultaneously fighting a conventional war of attrition against regular
units of the North Vietnamese Army. This book helps draw out the fact that there are
highly relevant lessons to be learned from the Vietnam War at the political, strategic,
operational, and tactical levels of command. Of great interest should be the development
and application of the CAP program, the US Marine version of the tache d’huile
technique of COIN in a rural setting as well as an enemy strategy that successfully
employed a comprehensive approach to operations.
Jalali, Colonel A, and Lester W. Grau. The Other Side of the Mountain: Mujahideen
Tactics in the Soviet Afghan War. Volumes I-III. London: The Military Press, 2000.
This three volume series outlines the operations of the Afghan Mujahideen resistance
during their struggle against invading Soviet forces. This series is critical to
understanding the learning process and origins of tactics that continue to be used in
Afghanistan to this day on the exact same terrain as in the Afghan-Soviet War.
Kitson, General Sir Frank. Bunch of Five. London: Faber and Faber Limited, 1977.
This work discusses General Kitson’s personal involvement in a variety of British
conflicts, specifically focusing on Oman, Kenya and Malaya, to provide a first hand
account of the implementation of COIN strategy.
Kitson, Frank. Low Intensity Operations: Subversion, Insurgency, Peacekeeping.
London: Faber and Faber Limited, 1971.
This work outlines the why non-traditional methods will not defeat an adversary in low
intensity operations before delving into particulars regarding the army’s contribution and
the preparation required.
Lawrence, T.E. Revolt in the Desert. U.S.A.: Tess Press, 2004.
An abridgement on Lawrence’s Seven Pillars of Wisdom, this work offers insight into the
author’s First World War experience with irregular troops in the Arabian Desert.
McAllister Linn, Brian. The US Army and Counterinsurgency in the Philippine War,
1899-1902. Chapel Hill: University of North Carolina Press, 1989.
In this book, Linn details the complex environment faced by the US Army as it began its
occupation of the Philippines after Spain's defeat, looking at the shape of both the
insurgency and US counter-insurgency activity in different parts of the Philippines. Not
all the US efforts were successful and this volume provides a useful contrast between
different methods as well as the role commander personality can play in COIN.
Mockaitis, Thomas. British Counterinsurgency in the Post Imperial Era. Oxford:
Manchester University Press, 1995.
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Counter-Insurgency Operations
This work offers a history of the development of British counter-insurgency principles
and practices since 1960. Through case studies in Borneo, South Arabia, Oman and
Northern Ireland, Mockaitis links emerging British approaches to internal conflict to
colonial and post colonial policies.
Mockaitis, Thomas. British Counterinsurgency 1919-69. London: MacMillan, 1990.
Here Mockaitis discusses the differences between insurgency and counter-insurgency,
along with the learning process inherent in the British evolution from Imperial Policing to
counterinsurgency, and subsequent Lessons Learned.
Nagl, John A. Counterinsurgency Lessons from Malaya to Vietnam: Learning to Eat
Soup with a Knife. Westport, Conn., and London: Praeger, 2002.
In this popular book the author compares the development of counterinsurgency doctrine
and practice by the British in the Malayan Emergency to that of the US Army during the
Vietnam War from 1950 to 1975. Nagl argues that the ability to analyse operations, learn
lessons and adapt as an institution is critical for any military to succeed in COIN.
Newsinger, John. British Counter Insurgency: From Palestine to Northern Ireland. New
York: Palgrave, 2002.
Newsinger highlights the successes and failures of British COIN in the post-WWII era
highlighting both the useful and brutal techniques employed. This book provides a
balance to other works that tout the ‘British model’ as the ideal COIN methodology to be
followed in the modern era.
O’Neill, Bard E. Insurgency and Terrorism—Inside Modern Revolutionary Warfare. New
York: Brassey’s, 1990.
This author systematically dissects insurgency and terrorism, examining the nature of
revolutionary war, strategies used by terrorists and insurgents, and supporting factors
before providing a framework so one can understand the nature of a particular conflict.
Paget, Julian. Counter-Insurgency Campaigning. London: Faber and Faber Limited,
1967.
In this work Paget, who fought in a number of the post-WWII British COIN campaigns,
emphasises the need for political supremacy in COIN, while outlining the various factors
affecting counter-insurgency operations.
Carment, David and Martin Rudner, eds. Peacekeeping Intelligence: New Players,
Extended Boundaries. New York: Routledge, 2006.
This book is an edited collection of essays that evaluates the role and dynamics of
intelligence in peace support operations. It considers the intelligence requirements for
successful PSO and is applicable to COIN as well. The book also addresses the roles of
coalition forces, law enforcement agencies, development institutions and NGOs that
commonly influence operations.
Phares, Walid. The War of Ideas: Jihad Against Democracy. New York: Palgrave
MacMillan, 2007.
At a broad level, this book can help the reader understand the role of the narrative in
motivating people. It highlights the role of ideology in contemporary conflicts and the use
of information technologies and the manipulation of the media by ideologues.
Smith, M.L.R. Fighting for Ireland? The Military Strategy of the Irish Republican
Movement. London: Routledge, 1995.
This work examines the evolution of the complex military strategy of the IRA over the
entire length of the conflict in Northern Ireland. It is an excellent study of the internal
struggles common to insurgent groups as well as the critical importance of words and
4
B-GL-323-004/FP-003
Suggest Readings
deeds in propaganda targeting both the will of the indigenous population and that of the
security forces.
Tanham, George. Communist Revolutionary Warfare: From the Vietminh to the Viet
Cong. USA: Fredrick Praeger, 1967.
This work, whose author managed the US rural development program in South Vietnam,
was among the first major published analyses by an American expert on the insurgency
in Indochina. In addition to tracing the Chinese influence on the Vietminh cadres and the
French military response, the book describes the organization, logistics, and tactics of
the communist movement.
Taylor, Philip M. Munitions of the Mind: A History of Propaganda From the Ancient
World to the Present Day. 3rd Edition. Oxford: Manchester University Press, 2003.
Taylor, one of the foremost authorities on propaganda, traces the use of propaganda
throughout history. A highly readable book, this study illustrates the importance of
synchronising words and deeds when conducting influence activities.
Thompson, Sir Robert. Defeating Communist Insurgency: The Lessons of Malaya and
Vietnam. St. Petersburg FL: Hailer, 2005.
This work presents keys to victory and success in COIN operations waged against
communist structured insurgencies, based upon the author’s experience in Malaya.
Trinquier Roger. Modern Warfare: A French View of Counterinsurgency, New York:
Praeger, 1964.
A classic of COIN literature, Trinquier examines how French officers in Indochina fought
fierce rear-guard actions against ideologically motivated insurgents in the 1940s and
1950s, revealing COIN techniques and tactics from a French perspective.
Tse-tung, Mao. On Guerrilla Warfare. Chicago: University of Illinois Press, 1961.
In this book Mao discusses the differences between guerrilla and "orthodox" military
forces, as well as how such forces can work together for a common goal. Other topics
covered include propaganda and political concerns, the formation of guerrilla units, the
qualities of a good guerrilla officer, discipline in a guerrilla army, and guerrilla bases.
Tugwell, Maurice. “Revolutionary Propaganda and Possible Counter-Measures” PhD
Dissertation, London: King’s College, March 1979.
Brigadier Tugwell, who has operational experience with the British Army in a number of
COIN campaigns, dissects the role and features of ideological propaganda through the
use of historical case studies. This is one of the best works examining propaganda, the
role of narratives, and the importance of coordinated words and deeds in motivating
fighters as well as undermining the will of the adversary. Available through inter-library
loans.
B-GL-323-004/FP-003
5
Release Notes
Release Notes
Document Title: DRRS Software User Manual (SUM)
Software Version: 4.5.12
Document ID: DRS.CD.SUM-070
Document Release Date: 19 February 2010
CURRENT UNIT STATUS
New Features
In the Personnel grid the Billet Code, Skill Match, Deployability, and Modified columns
are now hidden.
Unit Long Name is now displayed (with tooltip hover) for all grids in Current Unit Status.
A new tab labeled "Authorized" has been added to the bottom pane displaying
authorized billets for the unit in view in order of skill name (position title), and rank.
PORTAL
Bugs Fixed
Fixed issue with incorrect Watch List Height/Width resizing occurring for values
between 0 and 22.
Corrected the text on the Contact Support Center text page regarding the hours of
operations.
QUICK SEARCH
Bug Fixed
Fixed issue of Quick Search Personnel displaying the primary MOS for Secondary MOS and
Tertiary MOS. This has been updated to show the correct values.
DATA
Bug Fixed
Fixed issue of Quick Search Personnel displaying the primary MOS for Secondary MOS and
Tertiary MOS. This has been updated to show the correct values.
DRRS Software User Manual (SUM) 4.5.12
ii
Table of Contents
Table of Contents
Preface
xx
Document Overview
xx
Document Conventions
xxii
Related Documentation
xxii
System Requirements
xxii
Security
xxiii
Chapter 1: About DRRS
1-1
1.1 Product Overview
1-2
1.1.1 What is DRRS?
1-2
1.1.2 Product Background
1-2
1.1.3 What is the goal of DRRS? What type of data is available?
1-2
1.1.4 What types of activities can I accomplish?
1-3
Chapter 2: Account Setup
2-1
2.1 Requesting a DRRS Account
2-2
2.2 User Roles
2-4
Chapter 3: DRRS Portal
3-1
3.1 Understanding the DRRS Portal
3-2
3.1.1 About Web Parts and Views
3-3
3.1.1.1 Web Parts
3-3
3.1.1.2 Views
3-4
3.1.2 User Roles
3-4
3.2 Customizing the DRRS Portal
3-5
3.2.1 Choosing a Theme
3-5
3.2.2 Adding/Removing Web Parts
3-5
3.2.2.1 Adding a Web Part
3-5
3.2.2.2 Removing a Web Part
3-6
3.2.3 Changing the Location of a Web Part
3-8
3.2.4 Changing the Visual Appearance of a Web Part
3-8
3.2.4.1 Controlling the Web Part Appearance
3-10
3.2.4.2 Setting the Web Part Layout
3-10
3.2.4.3 Managing Web Part Behavior
3-10
3.2.5 Editing Web Part Content
3-11
3.2.6 Managing My Links
3-12
3.2.7 Reset Portal to Default View
3-13
Chapter 4: Navigating DRRS
4-1
4.1 Bulletins
4-2
4.2 The Main Menu
4-3
4.2.1 Home
4-3
4.2.2 ESORTS
4-3
DRRS Software User Manual (SUM) 4.5.12
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Table of Contents
4.2.3 LRI
4-3
4.2.4 Force Management
4-4
4.2.5 Utilities
4-4
4.2.6 Admin
4-4
4.3 The Support Menu
4-5
4.3.1 Set Home Page
4-5
4.3.2 Contact Support Center
4-5
4.3.3 Information Center
4-5
4.3.4 Feedback
4-5
4.3.5 Online Help
4-5
4.3.6 My Profile
4-6
4.3.7 Logout
4-6
4.3.8 About
4-6
Chapter 5:
Working with Groups and Units5-1
5.1 Unit Selector
5-2
5.1.1 Accessing the Unit Selector
5-2
5.1.2 Using the Unit Selector
5-3
5.1.2.1 Select Unit of Assignment
5-3
5.1.2.2 Select a Group
5-3
5.1.2.3 Select a Unit
5-3
5.1.2.4 Navigating Organizational Hierarchies
5-4
5.1.2.5 Viewing Group Members
5-4
5.2 Group Builder
5-5
5.2.1 Accessing Group Builder
5-5
5.2.2 Building a Group
5-6
5.2.2.1 Adding Units
5-6
5.2.3 Selecting a Group
5-9
5.2.4 Editing Groups
5-9
5.2.4.1 Removing Units
5-9
5.2.4.2 Renaming a Group
5-9
5.2.4.3 Deleting Groups
5-9
5.2.4.4 Setting your Watchlist
5-10
5.2.4.5 Setting your Subordinates
5-10
Chapter 6: About ESORTS
6-1
6.1 What is ESORTS?
6-2
6.2 The ESORTS Workflow
6-3
6.2.1 Mission Management
6-3
6.2.2 METL Building
6-3
6.2.3 MET Assessment
6-4
6.2.4 Mission Assessment
6-5
6.3 ESORTS User Roles
6-6
Chapter 7: Setting Up ESORTS
7-1
7.1 Selecting a Unit of Assignment
7-2
7.2 Managing Tasks
7-3
7.2.1 Find Task
7-3
7.2.2 Deactivate Task
7-3
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Table of Contents
7.2.3 Copy Task
7-4
7.2.4 Edit Task
7-5
7.2.5 Delete Task
7-5
7.2.6 View Task History
7-5
7.3 Managing ESORTS Offices
7-6
7.3.1 Create a New Office
7-7
7.3.2 Edit/Add Personnel to an ESORTS Staff Office
7-8
7.3.3 Delete an ESORTS Staff Office
7-8
7.4 Managing ESORTS User Roles
7-9
7.4.1 Performing a User Search
7-9
7.4.2 Changing a User’s Roles
7-10
Chapter 8: Mission Management
8-1
8.1 Managing Missions
8-2
8.1.1 Types and Categories
8-3
8.1.1.1 Creating new Types and Categories
8-3
8.1.1.2 Editing Types and Categories
8-3
8.1.2 Creating Missions
8-4
8.1.3 Editing Missions
8-4
8.1.4 Deleting Missions
8-4
8.2 Assigning Missions
8-5
8.2.1 Changing Mission Display Order
8-6
Chapter 9: Build METL
9-1
9.1 Using the Build METL View
9-2
9.2 Creating a MET
9-4
9.2.1 Add a New Task
9-4
9.2.2 Validate the Command Task
9-5
9.2.2.1 Assigning Missions to the Command Task
9-5
9.2.2.2 Specifying Conditions for the Command Task
9-6
9.2.2.3 Setting Standards for the Command Task
9-7
9.2.3 Manage Supporting Tasks
9-9
9.2.3.1 Adding Staff Tasks
9-9
9.2.3.2 Adding Subordinate and Command Linked Tasks
9-11
9.2.3.3 Promoting and Demoting tasks
9-11
9.3 Validating METs
9-12
9.3.1 Details tab
9-12
9.3.2 Conditions tab
9-12
9.3.3 Standards tab
9-12
9.3.3.1 Add Standards
9-13
9.4 Copy METL
9-14
Chapter 10: Mission Assessment
10-1
10.1 Mission Assessment View
10-2
10.2 Navigating Mission Assessment
10-4
10.3 Assessing METs
10-6
10.3.1 Standards
10-7
10.3.1.1 Setting Standards for Command Task
10-7
10.3.1.2 Users have three options for adding Standards
10-7
DRRS Software User Manual (SUM) 4.5.12
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Table of Contents
10.3.1.3 Standards Based Met Assessment Calculation
10-8
10.3.1.4 Standards Based MET Assessment Calculation Periodicity
10-8
10.3.2 Approving MET Assessments
10-8
10.4 Assessing Missions
10-10
10.4.1 Adding Mission Assessments
10-10
10.4.2 Approving Mission Assessments
10-10
10.5 Using Mission Snapshots
10-11
Chapter 11: Current Unit Status
11-1
11.1 Accessing CUS
11-2
11.2 Unit Summary Tab
11-3
11.2.1 Unit Banner
11-3
11.2.2 Unit Summary Details
11-3
11.2.3 METL Preview
11-3
11.2.4 SORTS
11-5
11.2.5 Resource Status
11-5
11.2.6 Availability
11-5
11.2.6.1 Locations
11-6
11.2.7 Blog
11-8
11.2.7.1 Accessing the CUS Blog
11-9
11.2.7.2 Post a New Blog Message
11-9
11.2.7.3 Respond to a Blog Message
11-9
11.2.7.4 Attach a File to a Blog Message
11-10
11.3 METL Tab
11-11
11.4 Personnel Tab
11-12
11.4.1 Add/Remove Columns
11-12
11.4.2 Adding Personnel
11-13
11.4.3 Reassigning Personnel
11-13
11.4.4 Unit Locations
11-14
11.5 Equipment Tab
11-15
11.5.1 Adding Equipment
11-15
11.5.2 Reassigning Equipment
11-16
11.5.3 Unit Locations
11-16
11.6 Training Tab
11-17
11.6.1 Adding Training
11-17
11.7 ART Tab
11-18
11.8 Top Concerns, Deficiencies, Lessons Learned Tabs
11-19
11.8.1 Top Concerns Tab
11-19
11.8.2 Deficiencies Tab
11-19
11.8.3 Lessons Learned Tab
11-19
Chapter 12: Readiness Dashboard (JFRR)
12-1
12.1 JFRR Overview
12-2
12.2 Readiness Dashboard Purpose
12-3
12.3 Readiness Dashboard Workflow
12-4
12.4 Accessing Readiness Dashboard
12-5
12.5 View METL
12-8
12.6 Top Concerns
12-9
12.6.1 Enter Top Concerns
12-9
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Table of Contents
12.7 Deficiencies
12-11
12.7.1 Add Deficiencies
12-11
12.7.2 Manage Deficiencies
12-12
12.7.2.1 Approve or Reject Deficiencies
12-12
12.7.2.2 Combine Deficiencies
12-14
12.7.2.3 Delete Deficiencies
12-15
12.7.2.4 Set Priority Order
12-15
12.8 Lessons Learned
12-17
12.8.1 Add Lessons Learned
12-17
12.8.1.1 Set Priority Order
12-18
12.9 JCCA Products
12-19
12.9.1 Create JCCA Product
12-19
12.9.2 Respond to JCCA Products
12-20
12.10 JCCA Admin
12-22
12.11 IPL
12-23
12.11.1 Create IPL Messages
12-23
12.11.2 Respond to IPL Messages
12-23
12.12 Overall Assessment
12-25
12.12.1 Add Assessments
12-25
12.13 Summary
12-27
12.13.1 Capturing a Snapshot
12-27
12.13.2 Viewing Snapshots
12-27
Chapter 13: State Readiness Dashboard
13-1
13.1 Accessing State Readiness Dashboard
13-2
13.2 Dashboard Maps
13-3
13.2.1 Missions by State
13-3
13.2.2 States by Mission
13-4
13.2.3 States by Essential 10
13-4
13.3 States Drill-Down
13-6
13.3.1 METL Details
13-6
13.3.2 Overall Assessment
13-7
13.3.3 Essential 10
13-7
13.3.3.1 Adding State Assessments
13-8
13.3.3.2 Adding Sub-State Assessments
13-9
13.4 State Capability Trees
13-10
13.4.1 Accessing Capability Trees for a State
13-10
Chapter 14: Quick Search
14-1
14.1 Performing a Unit Search
14-2
14.1.1 By Task
14-2
14.1.2 By Mission
14-3
14.1.3 By Name/UIC
14-6
14.2 Performing a Personnel Search
14-7
14.2.1 By Occupational Specialty
14-7
14.2.2 By Name
14-8
14.2.3 By Unit
14-9
14.2.4 By Language
14-11
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Table of Contents
14.3 Performing an Equipment Search
14-12
14.4 Performing an Ordnance Search
14-14
14.4.1 Using Wildcards
14-15
14.5 Creating a Group from Search Results
14-16
14.6 Exporting Search Results
14-17
Chapter 15: About Capability Trees
15-1
15.1 What are Capability Trees?
15-2
15.1.1 Types of Trees
15-2
15.2 Getting Started
15-3
15.2.1 CT Toolbar
15-3
15.2.2 Control Center
15-3
15.2.2.1 Viewing Trees for Other Units in DRRS
15-4
15.2.2.2 Discussion Board
15-5
15.2.3 Tree Wizard
15-6
15.2.4 Tree Views
15-6
Chapter 16: Creating Trees
16-1
16.1 Using the Tree Wizard
16-2
16.1.1 Mission Tree Type
16-4
16.1.2 Organization Tree Type
16-5
16.1.3 Custom Tree Type
16-6
16.1.4 Confirmation
16-6
16.2 Copying an Existing Tree
16-7
16.3 Changing Tree Name and Details
16-7
Chapter 17: Working With Trees
17-1
17.1 View the Tree Structure
17-2
17.1.1 Adding Nodes to an Existing Tree
17-3
17.1.2 Repositioning Nodes in a Tree
17-3
17.1.3 Editing Node Details
17-5
17.1.4 Assigning Resources to a Tree Node
17-6
17.2 Assessment View
17-10
17.2.1 Analyze Resources
17-11
17.3 Setting Trees to Shared
17-12
17.3.1 Set a Tree back to Private
17-12
17.4 Deleting a Tree
17-12
Chapter 18: Frequently Asked Questions
18-1
18.1 General FAQ
18-2
18.1.1 Why do I see (or not see) the Top Concerns tab on the CUS main page?
18-2
18.1.2 Will My Pop-Up Blocker Interfere with DRRS?
18-2
18.1.3 Why are my results not displaying in MS Excel using Internet Explorer?
18-2
18.1.4 Why am I not able to export to Excel?
18-2
18.2 User Access FAQ
18-2
18.2.1 Why can’t I access Joint Readiness map from the Portal?
18-2
18.3 User Account FAQ
18-3
18.3.1 How do I change my Username or Password?
18-3
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DRRS Software User Manual (SUM) 4.5.12
Table of Contents
18.3.2 How do I reset my Password?
18-3
18.3.3 How do I unlock my account?
18-3
18.3.4 Why am I unable to change my unit of assignment?
18-3
18.4 Joint Readiness FAQ
18-4
18.4.1 Why aren’t my missions showing up in Joint Readiness?
18-4
18.4.1.1 Why can’t I see the Add Forces button in Force Analysis?
18-4
18.4.1.2 Are JTF, CFC, and CBRNE Operation Types Interchangeable?
18-4
18.5 Data FAQ
18-4
18.5.1 How can I view all data sources currently feeding the DRRS application?
18-4
18.6 Portal FAQ
18-4
18.6.1 What is a hidden web part? How do I un-hide my web part?
18-5
18.6.2 How do I remove the menu title and border around my web part?
18-5
18.6.3 How many Unit Mission List Web Parts can I add?
18-5
18.6.4 What is an RSS viewer? Any suggestions on how to configure?
18-6
18.6.5 What is the moving red dot on the Readiness Dashboard image?
18-6
18.6.6 How do I set the watch list?
18-6
18.6.7 How do I set a group as suborinates?
18-7
18.6.8 How do i create an Image List that visually links me to different websites?
18-7
18.6.9 What is the difference between an Image List and an Image Viewer?
18-8
18.6.10 Why does drag and drop crash my browser?
18-8
18.6.11 Can I edit web parts directly from the Home page?
18-8
18.6.12 Why is My Links empty when I first access the DRRS Portal?
18-8
DRRS Software User Manual (SUM) 4.5.12
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Table of Contents
xi
DRRS Software User Manual (SUM) 4.5.12
List of Tables
List of Tables
Chapter 1: About DRRS
Chapter 2: Account Setup
Table 2-1: User Roles and Permissions
2-4
Chapter 3: DRRS Portal
Table 3-1: List of Web Parts
3-3
Table 3-2: Editable Web Parts
3-11
Chapter 4: Navigating DRRS
Chapter 5:
Working with Groups and Units
Chapter 6: About ESORTS
Chapter 7: Setting Up ESORTS
Chapter 8: Mission Management
Table 8-1: Display Order Controls
8-6
Chapter 9: Build METL
Chapter 10: Mission Assessment
Table 10-1: Standards Based MET Assessment Rating Calculation
10-8
DRRS Software User Manual (SUM) 4.5.12
xii
List of Tables
Chapter 11: Current Unit Status
Chapter 12: Readiness Dashboard (JFRR)
Chapter 13: State Readiness Dashboard
Chapter 14: Quick Search
Chapter 15: About Capability Trees
Chapter 16: Creating Trees
Chapter 17: Working With Trees
Chapter 18: Frequently Asked Questions
xiii
DRRS Software User Manual (SUM) 4.5.12
List of Figures
List of Figures
Chapter 1: About DRRS
Chapter 2: Account Setup
Chapter 3: DRRS Portal
Figure 3-1: DRRS Portal “Home” (Default View)
3-2
Figure 3-2: Links Menu
3-2
Figure 3-3: Portal Tools
3-4
Figure 3-4: Add/Remove Web Parts
3-6
Figure 3-5: Portal Edit Tools
3-8
Figure 3-6: Edit Web Part (Digital Clock Example 1 of 2)
3-8
Figure 3-7: Edit Web Part (Digital Clock Example 2 of 2)
3-9
Figure 3-8: Web Part Behavior
3-10
Figure 3-9: Portal Edit Tools
3-11
Figure 3-10: Edit My Links Menu
3-12
Chapter 4: Navigating DRRS
Figure 4-1: System Bulletin
4-2
Figure 4-2: DRRS Main Menu
4-3
Figure 4-3: DRRS Support Menu
4-5
Chapter 5:
Working with Groups and Units
Figure 5-1: Unit Selector
5-2
Figure 5-2: Selecting Primary Unit of Assignment
5-3
Figure 5-3: Selecting Groups
5-3
Figure 5-4: Selecting Units
5-3
Figure 5-5: Type-ahead Search
5-4
Figure 5-6: Org Hierarchy
5-4
Figure 5-7: Group Members
5-4
Figure 5-8: Group Builder
5-5
Figure 5-9: Naming a New Group
5-6
Figure 5-10: Adding Units to a Group
5-7
Figure 5-11: Group Hierarchy
5-8
Figure 5-12: Renaming a Group
5-9
Chapter 6: About ESORTS
Chapter 7: Setting Up ESORTS
Figure 7-1: Task Management Search
7-3
Figure 7-2: Task Management Search Results
7-3
Figure 7-3: Copy Task
7-4
Figure 7-4: Editing Task
7-5
Figure 7-5: ESORTS Office Management
7-6
Figure 7-6: Create New ESORTS Office
7-7
Figure 7-7: Edit ESORTS Office Personnel
7-8
DRRS Software User Manual (SUM) 4.5.12
xiv
List of Figures
Chapter 8: Mission Management
Figure 8-1: Mission Editor
8-2
Figure 8-2: Creating Types and Categories
8-3
Figure 8-3: Creating New Missions
8-4
Figure 8-4: Assigning Missions
8-5
Figure 8-5: Unit Missions
8-5
Figure 8-6: Edit Mission Display Order
8-6
Chapter 9: Build METL
Figure 9-1: Build METL View
9-2
Figure 9-2: Choose Task Dialog
9-4
Figure 9-3: MET Details
9-5
Figure 9-4: Edit MET Details
9-5
Figure 9-5: Conditions Tab
9-6
Figure 9-6: Choose Conditions
9-6
Figure 9-7: Standards Tab
9-7
Figure 9-8: Add Standards
9-7
Figure 9-9: Suggested Measures
9-8
Figure 9-10: Add Staff Task
9-9
Figure 9-11: Assign Task
9-11
Figure 9-12: Search for Unit by UIC or Name
9-14
Figure 9-13: Select Missions you want to copy
9-14
Figure 9-14: Copied Missions
9-14
Figure 9-15: MET Tabs
9-15
Chapter 10: Mission Assessment
Figure 10-1: Mission Assessment View
10-2
Figure 10-2: Mission View Option 1
10-4
Figure 10-3: Mission View Option 2
10-4
Figure 10-4: Selected Mission
10-4
Figure 10-5: Mission: Core
10-6
Figure 10-6: MET Description and Standards
10-6
Chapter 11: Current Unit Status
Figure 11-1: Unit Summary Tab
11-2
Figure 11-2: Unit Banner
11-3
Figure 11-3: Unit Summary Details
11-3
Figure 11-4: Unit Summary Tab METL Preview
11-4
Figure 11-5: SORTS Area
11-5
Figure 11-6: View SORTS Report (visible to AF and MC units only)
11-5
Figure 11-7: Resource Status Area
11-5
Figure 11-8: Unit Summary Tab Availability Details
11-6
Figure 11-9: Locations
11-6
Figure 11-10: Current Location
11-7
Figure 11-11: Unit Deployment information
11-8
Figure 11-12: Tab Footer
11-8
Figure 11-13: CUS Blog
11-9
Figure 11-14: CUS Blog Add Message
11-9
Figure 11-15: CUS Blog
11-10
Figure 11-16: CUS Blog Attachments
11-10
Figure 11-17: CUS METL Tab
11-11
Figure 11-18: Personnel Tab
11-12
Figure 11-19: Personnel Details
11-12
xv
DRRS Software User Manual (SUM) 4.5.12
List of Figures
Figure 11-20: Add/Remove Columns
11-12
Figure 11-21: Personnel Tab Footer
11-13
Figure 11-22: Add Personnel
11-13
Figure 11-23: Personnel Reassign
11-13
Figure 11-24: Equipment Tab
11-15
Figure 11-25: Equipment Tab Footer
11-15
Figure 11-26: Add Equipment
11-15
Figure 11-27: Equipment Reassign
11-16
Figure 11-28: Training Tab
11-17
Figure 11-29: Training Tab Footer
11-17
Figure 11-30: Add Training
11-17
Figure 11-31: ART Application
11-18
Chapter 12: Readiness Dashboard (JFRR)
Figure 12-1: Readiness Dashboard Workflow
12-4
Figure 12-2: Readiness Dashboard Main Window
12-5
Figure 12-3: Readiness Dashboard Toolbar
12-5
Figure 12-4: Readiness Dashboard: Select Icon
12-6
Figure 12-5: All Missions Display
12-7
Figure 12-6: View METL Tab
12-8
Figure 12-7: Top Concerns
12-9
Figure 12-8: Add Top Concern
12-9
Figure 12-9: Deficiencies
12-11
Figure 12-10: Edit Deficiency
12-12
Figure 12-11: Reject Deficiency
12-13
Figure 12-12: Joint Staff Deficiencies Tab
12-14
Figure 12-13: Combine Deficiencies Menu
12-14
Figure 12-14: Combined Deficiency
12-15
Figure 12-15: Lessons Learned Tab
12-17
Figure 12-16: Adding a Lesson Learned
12-17
Figure 12-17: JCCA Products Main Screen
12-19
Figure 12-18: JCCA Products Main Screen
12-20
Figure 12-19: Add Blog Message (JCCA Products)
12-20
Figure 12-20: Blog Discussion
12-21
Figure 12-21: JCCA Admin tab with Category drop down
12-22
Figure 12-22: Integrated Priority List Main Screen
12-23
Figure 12-23: View Integrated Priority List Messages
12-24
Figure 12-24: Add IPL Blog Message
12-24
Figure 12-25: Overall Assessment
12-25
Figure 12-26: View Updated Assessment
12-25
Figure 12-27: Relationship of Readiness Dashboard (left) to Commander’s Override (right)
12-26
Figure 12-28: Summary Status Tab
12-27
Chapter 13: State Readiness Dashboard
Figure 13-1: State Readiness Dashboard
13-2
Figure 13-2: Missions by State
13-3
Figure 13-3: States by Mission
13-4
Figure 13-4: States by Essential 10
13-5
Figure 13-5: State Details
13-6
Figure 13-6: State METL Details
13-6
Figure 13-7: State Overall Assessment
13-7
Figure 13-8: State Essential 10 Tab
13-7
Figure 13-9: Adding Sub-State Assessments
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List of Figures
Chapter 14: Quick Search
Figure 14-1: Unit Search by Task
14-2
Figure 14-2: Task Search Results
14-2
Figure 14-3: Units by Task
14-3
Figure 14-4: Unit Search by Mission
14-3
Figure 14-5: Mission Search Results
14-4
Figure 14-6: Units by Mission
14-5
Figure 14-7: Unit Search by Name
14-6
Figure 14-8: Unit Search Results
14-6
Figure 14-9: Personnel Search by Occupation
14-7
Figure 14-10: Occupation Search Results
14-7
Figure 14-11: Personnel by Occupation
14-8
Figure 14-12: Personnel Search by Name
14-8
Figure 14-13: Personnel Search Results
14-9
Figure 14-14: Personnel Search by Unit
14-9
Figure 14-15: Personnel by Unit Search Results
14-10
Figure 14-16: Personnel by Name
14-10
Figure 14-17: Personnel Search by Language
14-11
Figure 14-18: Personnel by Language
14-11
Figure 14-19: Equipment Search Results
14-12
Figure 14-20: Units by Equipment
14-13
Figure 14-21: Ordnance Search Results
14-14
Figure 14-22: Units by Ordnance
14-15
Figure 14-23: Create Groups from Search Results
14-16
Chapter 15: About Capability Trees
Figure 15-1: Capability Trees Toolbar (CT Toolbar)
15-3
Figure 15-2: Capability Trees Control Center
15-4
Figure 15-3: CT Discussion Board
15-5
Figure 15-4: Add New Message
15-5
Figure 15-5: Capability Trees Wizard
15-6
Chapter 16: Creating Trees
Figure 16-1: Tree Wizard Introduction Screen
16-2
Figure 16-2: Tree Wizard Basic Information Screen
16-3
Figure 16-3: Mission Tree Type Details
16-4
Figure 16-4: Organization Tree Type Details
16-5
Figure 16-5: Custom Tree Type Details
16-6
Figure 16-6: Copy Existing Tree
16-7
Chapter 17: Working With Trees
Figure 17-1: Tree View Dropdown
17-2
Figure 17-2: Tree Setup View
17-2
Figure 17-3: Drag Node: Step 1
17-3
Figure 17-4: Drag Node: Step 2
17-4
Figure 17-5: Drag Node: Step 3
17-4
Figure 17-6: Edit Node Details Window
17-5
Figure 17-7: Assign Resources View
17-6
Figure 17-8: Tree Assessment View
17-10
Figure 17-9: Node Overview Popup
17-11
Figure 17-10: Resource Analysis Screen
17-11
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List of Figures
Chapter 18: Frequently Asked Questions
Figure 18-1: Portal News (Example)
18-8
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List of Figures
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DRRS Software User Manual (SUM) 4.5.12
Preface
Preface
This manual provides descriptions of each of the modules and tools within the Defense
Readiness Reporting System (DRRS) and detailed procedures on how to utilize each.
Document Overview
This software user manual defines the DRRS program in a reference-style layout: proposing a
general direction to be followed and citing specific areas of content and functionality throughout.
Preface, explains document conventions and hardware/software requirements.
Chapter 1: About DRRS, provides product overview and backg1round information.
Chapter 2: Account Setup, details how to request a new user account and the DRRS
user roles.
Chapter 3: DRRS Portal, describes the features and customization options provided by
the DRRS Portal.
Chapter 4: Navigating DRRS, identifies the DRRS navigational menus and their
components.
Chapter 5: Working with Groups and Units, describes the role of groups within DRRS.
Chapter 6: About ESORTS, centers on the overall ESORTS workflow and the way each
component of ESORTS interacts with one another.
Chapter 7: Setting Up ESORTS, offers tool for configuring and managing the
administration of the ESORTS tools.
Chapter 8: Mission Management, shows how to create and manage missions that can
be assigned to units for assessment purposes.
Chapter 9: Build METL, offers steps on creating and maintaining your organization’s
mission essential task list.
Chapter 10: Mission Assessment, describes the tools necessary to assessing your
organization of assignment in ESORTS as well as viewing other unit’s status.
Chapter 11: Current Unit Status, teaches how to navigate the CUS module which
provides the ability to review and submit SORTS information for a Unit of Assignment.
Chapter 12: Readiness Dashboard (JFRR), describes how to create a full report (MS
Excel, MS PowerPoint, and by viewing the DRRS application) that links readiness and
resources, within the context of missions, to determine which units and organizations
possess the capability to carry out the JFRR-assigned NMS-scenarios.
Chapter 13: State Readiness Dashboard, is a module that displays the mission
assessment values for all state-specific operations.
Chapter 14: Quick Search, provides a description of the lightweight search options for
finding units and personnel.
Chapter 15: About Capability Trees, is designed to help mission planners more easily
create the supporting structure necessary for managing mission readiness. This
chapter gives an overview of the Capability Tree Module.
Chapter 16: Creating Trees, describes how to create a graphical representation of the
required organizational structure for a mission as well as importing a list of forces from a
DRRS Software User Manual (SUM) 4.5.12
xx
Preface
single spreadsheet in order to obtain the readiness assessment value for each unit
associated with that mission.
Chapter 17: Working With Trees, covers the advanced features of the Capability Trees
Module that provide a richer functionality to the tool.
Chapter 18: Frequently Asked Questions, offers a selection of user feedback questions
and answers that help to sharpen the focus of DRRS documentation.
Glossary, identifies all acronyms and abbreviations that appear in this manual.
Index, quickly locate information contained within this user manual.
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Preface
Document Conventions
The following table describes the conventions used throughout this manual.
Convention
Description
Bold text is used in steps to denote buttons or menu options intended to be clicked
Bold
or selected.
Emphasis
References to sections within this document.
Provides further information about tasks.
Shortcuts for accomplishing tasks quickly.
Provides important warning about tasks.
This convention is used to denote successive selections. For example, as a
Menu | Feature
shorthand for “click Menu, then click Feature”.
Related Documentation
The following tables lists all documents related to DRRS.
Document
Description
Describes steps and procedures for performing Administration tasks on
DRRS Software
DRRS. Topics include, user management, System configuration and
Administrator Manual (SAM)
maintaining the feedback module.
Lists the new features, bugs fixed and known issues for each released
DRRS Software Version
DRRS build. The focus of this document is on communicating the quality
Description (SVD)
and contents of each build.
System Requirements
The following identifies the minimum hardware and software requirements.
Type
Required
Web Browser
Preferred Internet Explorer 5.5+
Resolution
800x600 (required) 1024x 768 (optimal)
Connectivity
Access to SIPRNet/DoD classified (Secret) network
-Cookie support/JavaScript required
Additional Details
-Pop-up windows must be allowed when using DRRS.
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Preface
Security
DRRS software is password protected and requires each user to have an account. Only DRRS
administrators have the power to establish and modify user accounts. Instructions for adding
and removing user accounts, changing passwords, and granting access to the different modules
are in the “DRRS Software Administrator Manual (SAM)”.
Please do not send secure URL or any password information via unclassified email. If it is an
absolute necessity, please send the login URL only.
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PART I:
An Introduction to DRRS
This Page Intentionally Left Blank.
Chapter 1: About DRRS
Chapter 1: About DRRS
As an introduction to the DRRS application and its mission, this chapter will provide an
application overview, backg1round information, and the end goal of the DRRS system. It is
designed to provide a starting point for the subsequent chapters, which will focus on individual
tools rather than the overarching DRRS concept.
This chapter consists of the following topics:
Product Overview
DRRS Software User Manual (SUM) 4.5.12
1-1
Product Overview
Chapter 1: About DRRS
1.1
Product Overview
1.1.1
What is DRRS?
Establish a mission-focused, capabilities-based, internet application that provides the
combatant commanders, military services, Joint Chiefs of Staff, and other key DoD users a
collaborative environment in which to evaluate, the readiness and capability of U.S. Armed
Forces to carry out assigned tasks. That is, to find units that are both ready and available for
deployment in support of a given mission.
1.1.2
Product Background
DoD Directive 7730.65 provided the initial authorization to develop the DRRS application. This
directive called for the establishment of a readiness assessment network to calculate the
capabilities and preparedness of military units to conduct wartime missions and other
contingencies:
To manage and report the readiness of the Department of Defense and its subordinate
Components to execute the National Military Strategy as assigned by the Secretary of Defense
in the Defense Planning Guidance, Contingency Planning Guidance, Theater Security
Cooperation Guidance, and the Unified Command Plan”.
The Secretary of Defense directed that DRRS reflect a “transformational” response to significant
changes in the strategic environment leading to increasing focus on capabilities-based
operations and the rapid tailoring of resources. This transformation provides a unique and timely
opportunity to change how the Department measures, assesses, and reports its readiness, and
how it uses readiness information in planning and contingency response. Current global
operations reinforce the urgent need for a readiness system that can provide accurate, relevant,
and timely information to support operational planning as well as offer risk assessments of
multiple simultaneous contingencies in the context of the Defense Strategy.
Along the same lines, the services and Joint organizations are changing reporting entities in the
Global Status of Resources and Training Systems (GSORTS) to a new Enhanced Status of
Resources and Training System (ESORTS) contained in DRRS. ESORTS shifts the basis of
readiness assessment and reporting to a Mission Essential Task-based (MET) construct.
Consequently, DRRS will be the first readiness system to provide “true” force capability in those
terms.
1.1.3
What is the goal of DRRS? What type of data is available?
The goal of DRRS is to improve the efficiency of readiness reporting by merging previously
unrelated stovepipe data environments and the various reporting assessment metrics into one
authoritative source: ESORTS (Enhanced Status of Resources and Training System). ESORTS
establishes a common language of tasks, conditions, and standards to describe capabilities
essential to the completion of every mission.
The goal of DRRS data is to provide timely, accurate information for planning, readiness, and
risk assessment purposes. Included in this data is the following:
Overall Mission Readiness / Individual Task Readiness
Organizational / Hierarchical
Personnel, Equipment, Training, Ordnance, and Supply
Availability and Current Location (last reported)
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Chapter 1: About DRRS
Product Overview
1.1.4
What types of activities can I accomplish?
1.
Build the tasks you train for. Each unit selects at least one user to build their Mission
Essential Task List(s) (METL), using the Universal Joint Task List (UJTL) as guidance along
with any Service- or Agency- specific information. You will need to do this for the unit’s core
mission and any additional missions as necessary.
2.
Assess your ability to perform these tasks on a periodic basis. Report on the readiness
of your unit to accomplish each tasks’ condition, measure, and standard in the METL using
a Yes or No answer.
3.
View resource data and traditional SORTS readiness data of any organization (read-
only). In addition, you can build a custom group to view this data. Custom groups can be
built with any combination of service forces and easily updated to reflect the changing
organizational picture or a theoretical hierarchy.
4.
Using both the task and resource status for your unit, your Unit Commander
performs a subjective assessment on the unit’s ability to accomplish the mission.
These evaluations roll up to the COCOM level and enable force planners to quickly address
the status of units for use in a variety of operational environments and assist them in
choosing which units can be deployed quickly or need immediate training or resources for
follow-on mission requirements.
5.
Search the database for units or personnel that meet your specific mission need.
6.
Prepare for the JFRR adaptive planning process. Force Planners begin with an extract
from ESORTS describing the current capability of the NMS-assigned mission scenario.
They use this data to create a full report which links readiness and resources, within the
context of missions, to determine the units and organizations that possess the capability to
carry out the assigned scenarios.
7.
Actively manage crisis planning and contingency sourcing. DRRS contains tools which
provide force managers with the ability to find units and individuals to meet specific
requirements. Not only can these tools identify forces that are able to support operations,
but also to provide information on forces that are nearly qualified in terms of their current
resource status or their possession of similar skills or capabilities.
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Product Overview
Chapter 1: About DRRS
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DRRS Software User Manual (SUM) 4.5.12
PART II:
Getting Started
This Page Intentionally Left Blank.
Chapter 2: Account Setup
Chapter 2: Account Setup
The first step to using DRRS is to request a new user account. Account requests are processed
by DRRS Account Approvers and applicants are notified via email about the status of their
request.
This chapter consists of the following topics:
Requesting a DRRS Account
User Roles
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Requesting a DRRS Account
Chapter 2: Account Setup
2.1
Requesting a DRRS Account
There are two steps to obtaining a new DRRS user account. First, the User Account
Registration form must be completed as described in the steps below. Then, once the form is
submitted, the DRRS Support Center will validate the requestor’s security clearance so that a
DRRS Account Approver can approve/activate the account. When the account is activated, an
email notification will be sent to both the requestor and the requestor’s new Unit Admin. The
Unit Admin will be responsible for updating the requestor’s unit user roles as needed. The
default unit user role for all users is ESORTS Guest.
Note: All non-unit user roles such as those providing access to data management or force analysis
functionality are handled by Enterprise Administrators and Enterprise Managers. For assistance with
these, please contact the DRRS Support Center.
To request a new user account:
1. From the Login screen, click Request Access.
2. Select a Primary Unit of Assignment. To do this, search for a unit by entering all or part of a
UIC or AName in the Unit Name/UIC field and clicking Search. Click the Select link of the
desired unit from the search results.
If you cannot find a particular UIC in the system, please contact the DRRS Support Center
for assistance.
3. Fill in all user information fields on the form. All fields are mandatory unless otherwise
noted.
Note: Social Security numbers are used only for verification purposes and are not stored in DRRS.
4. When finished, create a unique username and a password, adhering to the following rules:
USERNAME RULES:
Minimum 6 characters
Maximum 50 characters
Cannot contain spaces
Must begin with an alpha character (A, B, C…)
May contain the following special characters: (! @ # $ % ^ & * - _ . ?)
PASSWORD RULES:
Minimum 8 characters
Maximum 25 characters
Cannot contain spaces
Must include at least one number (1, 2, 3…)
Must include at least one lowercase alpha character (a, b, c…)
Must include at least one uppercase alpha character (A, B, C…)
Must include at least one special character from the following: (! @ # $ % ^ & * - _ . ?)
Case-sensitive
5. Click the Submit button in the lower-right corner. A registration confirmation displays.
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Chapter 2: Account Setup
Requesting a DRRS Account
6. Click Close.
The request is forwarded to the appropriate personnel for approval and you will be notified via
email of your request status. If your account requires a Secondary Unit of Assignment, contact
your Unit Admin for assistance in setting one up.
DRRS Software User Manual (SUM) 4.5.12
2-3
User Roles
Chapter 2: Account Setup
2.2
User Roles
Every user account is assigned specific roles which provide a unique set of access privileges.
These privileges can be combined in different ways to ensure users have access to all of the
tools they need. At a minimum, a user is assigned the ESORTS Guest role to access the DRRS
application. Other unit-roles and non-unit roles can be added to a user account by an Enterprise
Administrator or Enterprise Manager.
The following table shows the DRRS user roles and their permission levels:
Table 2-1: User Roles and Permissions
Role
Permissions
DRRS User Roles
User (Default)
Access to all functional modules within DRRS.
Same as above plus access to all beta tools for product improvement
Beta User
purposes. This manual will indicate when this privilege is required.
Unit User Roles
ESORTS Guest
Read-access to ESORTS information in Unit Assessment. There are no
(Default)
Assessment or Build METL editing privileges associated with this user role.
View/edit ESORTS information. Has privileges to assess the specific METs
ESORTS Unit User
assigned to their Office of Primary Responsibility.
Has privileges to customize unit information, manage offices; add, build and
ESORTS Unit
assess METs, manage unit user accounts and save assessment snapshots for
Administrator
their Unit(s) of Assignment.
Only person with privileges to approve overall mission assessment. This role
ESORTS Commander
additionally contains the ESORTS Unit Administrator privileges as well.
Readiness Dashboard Roles
User
Read-only access to the Readiness Dashboard tool.
This user is allowed to add, edit, delete details for all Readiness Dashboard
Editor
modules except Joint Staff.
This user is allowed to add, edit, delete details for all Readiness Dashboard
Joint Staff Editor
modules.
This user has access to configure access to the ESORTS module for the
Admin
purposes of near real-time MET and mission information from ESORTS
displaying in the Readiness Dashboard tool.
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Chapter 3: DRRS Portal
Chapter 3: DRRS Portal
The DRRS Portal offers direct access to application utilities, such as viewing current unit and
mission status, as well as displaying supporting materials such as important dates, system
messages, and training videos. It organizes shared information as well as providing content
tailored to each user’s needs.
This chapter consists of the following topics:
Understanding the DRRS Portal
Customizing the DRRS Portal
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3-1
Understanding the DRRS Portal
Chapter 3: DRRS Portal
3.1
Understanding the DRRS Portal
The DRRS Portal serves as the home page and starting point for DRRS. Upon entering DRRS,
the portal displays exactly how the DRRS Portal Administrator configured it. This is the default
view that all users see when they visit the portal for the first time.
Figure 3-1: DRRS Portal “Home” (Default View)
On the left side of the screen is the Links menu which contains all relevant links to documents,
applications, and other sites of interest to DRRS users. This list maximizes screen real estate by
effectively hiding this information within categories. To open a category, click the category name
(“Help & Support” for example). To close, click the category name again.
Figure 3-2: Links Menu
This list of categories and their associated links is created and maintained by Portal
Administrators. The My Links category is the only Links menu area which you can customize by
all users. Section 3.2.6: Managing My Links provides more information on managing My Links.
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DRRS Software User Manual (SUM) 4.5.12
Chapter 3: DRRS Portal
Understanding the DRRS Portal
3.1.1
About Web Parts and Views
Web parts and views are the foundation of the DRRS Portal. The following sections describe
each of these areas in detail.
3.1.1.1
Web Parts
Web parts are responsible for managing portal content. These are the individual content boxes
visible on the Portal (highlighted in Figure 3-1). Each web part provides a unique type of content
and some have built-in customizable settings.
The current list of web parts is detailed in the following table. This table also contains a column
“User Edit” that indicates whether you can customize the content which displays.
Table 3-1: List of Web Parts
User
Name
Description
Edit
Contains Announcements, Known Issues, and System Alerts
Information Center
for the DRRS system.
Build a custom group and then link it to this view which displays
your group’s lowest Mission Assessment rating and, if desired,
Watch List
x
select the a UIC/ANAME hyperlink to quickly travel to the
Current Unit Status tool.
Threatcon, Watchcon, Infocon,
Image that links to the websites for each of these entities.
SROC
Image that links to the Readiness Dashboard tool that is now
Readiness Dashboard
read-only accessible by all DRRS users.
Calendar
Image that links to a DRRS Calendar of Events site.
Each of the seals in this web part link to their respective
DRRS Customers
organization’s website.
Displays an auto-scrolling message that applies to all DRRS
Marquee Viewer
users.
Displays the time and date for the location of the computer you
Digital Clock
are currently accessing DRRS with.
Create a list of images that includes the Image URL, Link URL,
Image List
x
and an associated Tooltip.
Allow users to create visual hyperlinks with images of their
choice. The difference between the Image Viewer and Image
Image Viewer
x
List is that the Image Viewer displays text as well as the image
and images are resizable.
Allow users to custom configure their own RSS (“Really Simple
Syndication”) feeds. This allows for a summary of website
content to display in the DRRS Portal. You can always access
RSS Viewer
the full article by clicking the link that displays. Note that you
x
must use an actual RSS link, simply entering a URL will not
automatically display content. For more information, see the
Portal FAQ.
Display the current and projected status for all missions with
Unit Mission List
x
the entered UIC.
Link List
Add personnel hyperlinks to other websites of user interest.
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3-3
Understanding the DRRS Portal
Chapter 3: DRRS Portal
3.1.1.2
Views
When you access the Portal Tools within the Links menu on the left-side of the screen, the
following displays:
Figure 3-3: Portal Tools
What is the difference between personal view and default view?
The current web parts being displayed at any time is called the view. There are two views:
default view and personal view. The view that the portal admin sets up is referred to as the
default view. This is the default view that is presented to all users upon first accessing the portal.
Note that the bold text items in Table 3-1 denote web parts that display in the default view.
There are several areas that you can make changes to this default view. This includes changing
the visual display as well as editing content being presented based on your specific
preferences. Section 3.2: Customizing the DRRS Portal covers this topic in more detail.
If you make significant changes to the view and are not satisfied with the results, you can easily
reset back to the default view at any time. To do this, locate the Links menu on the left side of
the screen and select Portal Tools | Restore Default View. Please be aware that you will lose
all customization changes that you have performed.
3.1.2
User Roles
Currently, all users have access and ability to personalize the DRRS Portal. Only portal
administrators have the ability to modify the default view as well as modify shared information.
The role of portal administrator will be described in the DRRS Software Administrator Manual
(SAM).
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DRRS Software User Manual (SUM) 4.5.12
Chapter 3: DRRS Portal
Customizing the DRRS Portal
3.2
Customizing the DRRS Portal
The following sections detail how to customize the DRRS Portal, including:
Choosing a Color Theme
Adding/Removing Web Parts
Editing Web Parts
Changing the Visual Display of Web Parts
3.2.1
Choosing a Theme
The portal supports custom themes for each user. The theme determines the color scheme for
the view. Note that this view does not affect the rest of DRRS, only the portal view.
To change the theme:
1. Select Portal Tools (Figure 3-3) from the Links menu on the left-side of the screen.
2. Choose a theme from the Theme: dropdown menu. There are several options: Blue,
Camouflage, Default (Black), Green, and Red.
3.2.2
Adding/Removing Web Parts
None of the web parts in the default view are customizable. This ensures that all users receive
the same default view. To make the portal more personal, you have the option of adding or
removing web parts.
3.2.2.1
Adding a Web Part
The DRRS Portal makes it easy to select which items to add and where to add them. Once
added, you can adjust the content displayed, and the overall layout of the view.
To add a web part:
1. Select Portal Tools | Add/Remove Web Parts (Figure 3-3) from the Links menu on the
left-side of the screen. The page refreshes and the Add/Remove Web Parts menu displays.
DRRS Software User Manual (SUM) 4.5.12
3-5
Customizing the DRRS Portal
Chapter 3: DRRS Portal
Figure 3-4: Add/Remove Web Parts
2. Select a system web part to add. For this example, we will add the Digital Clock.
3. Choose the area you would like to add the web part to using the Add to: dropdown menu.
There are five zones listed, corresponding to their location on the page. For your
convenience, the zones are outlined in bright green while viewing the Add/Remove Web
Parts tool. The zones are as follows:
Top Web Part Zone: top of the screen and covers the entire width.
Left Web Part Zone: left side of the screen. This and the middle zone are the most
effective for common resolution of 1024 x 768.
Middle Web Part Zone: middle area of screen although at 1024 x 768 this is
effectively the “right side” of screen unless you prefer to horizontal scroll.
Right Web Part Zone: effective for creating a third web part zone at resolutions of
1280 x 1024 or higher.
Bottom Web Part Zone: Bottom area is effectively “pushed” down by the number
of web parts above it.
Which zone you add the web part to is completely your decision depending on your
screen resolution and personal taste.
4. Click Add to complete the task. The page refreshes and the web part is added to the view.
This is now the “Personal View” and is saved automatically.
5. Select Portal Tools | Personal View to view the changes.
3.2.2.2
Removing a Web Part
There are times when you may want to remove a web part from the view. This is possible using
the Add/Remove Web Parts feature which allows any web part to be hidden from view. Hidden
web parts can be returned to view at any time.
To remove a web part from the view:
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Chapter 3: DRRS Portal
Customizing the DRRS Portal
1. Select Portal Tools | Add/Remove Web Parts (Figure 3-3) from the Links menu on the
left-side of the screen. The page refreshes and the Add/Remove Web Parts menu displays.
2. Notice that each of the web parts have icons above them. These are the Portal Edit tools.
The two we are interested in at this point are the close (“X”) and delete (recycle bin) options.
Note that the close button removes the item from the view and places it in the Currently
Hidden Web Parts area. This can also be restored to the view by selecting Add/Remove
Web Parts and then choosing Currently Hidden Web Parts. All default web parts added by
a portal administrator can only be closed.
The delete button permanently deletes the customized web part from DRRS. You do not
have an option to undo this action. Only web parts that you have added as a user can be
deleted from the portal.
Either way, the Close and Delete options allow you to visually control which web parts
display in your Personal View.
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3.2.3
Changing the Location of a Web Part
After you add a web part, you can move it around in the view just by dragging and dropping from
one location to another.
To change the location of a web part:
1. Select Portal Tools | Edit Web Parts (Figure 3-3) from the Links menu on the left-side of
the screen. Optionally, you can select the Edit icon directly from the web part if it is
displayed. The page refreshes and you will notice that all zones are outlined in green.
2. Hover your mouse over the web part title at the top of the web part you would like to move.
You should see the mouse cursor switch to the following icon:
3. Click the left mouse button when you see this cursor and drag the web part to a new
location. You will see a blue line indicating the location you are dragging to.
4. Release the left mouse button to “drop” the web part into the new location. The page
refreshes and the display is updated to reflect your changes.
5. Select Portal Tools | Personal View to view the changes. If you have trouble with drag and
drop, please see Section 18.6.10: Why does drag and drop crash my browser?.
3.2.4
Changing the Visual Appearance of a Web Part
After you add a web part to the view, you may want to change the visual appearance of the web
part such as removing the title bar or adjusting the height and width.
To edit the visual appearance of a web part:
1. Select Portal Tools | Edit Web Parts (Figure 3-3) from the Links menu on the left-side of
the screen.Optionally, you can select the Edit icon directly from the Home page if it displays
in the web part title bar. The page refreshes and you will notice that all web part zones are
outlined in bright green. In addition, the Portal Edit tools appear above each web part.
Figure 3-5: Portal Edit Tools
Edit: links to the Edit Web Part tools that control appearance
Collapse: minimizes the web part by only showing the title bar.
Close: detailed in previous section, this option closes the web part but does not delete.
Delete: detailed in previous section, this permanently removes the web part.
Except for the Edit button, the entire set of tools shown above does not appear for all web parts.
2. Click the Edit button to edit a web part. For this example we will select the Digital Clock.
Figure 3-6: Edit Web Part (Digital Clock Example 1 of 2)
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The Edit Web Parts menu opens.
Figure 3-7: Edit Web Part (Digital Clock Example 2 of 2)
Depending on the web part selected, this editor can be comprised of the following areas:
Web Part-specific Content Editor: appears only if the selected web part has a
property that controls its usage. For the Digital Clock example above, we can see
that the Property Grid allows us to control the clock format. This is covered in detail
in Section 3.2.5: Editing Web Part Content.
Appearance: control the display of the container that surrounds the web part.
Layout: choose where and how you display the entire web part.
Behavior: advanced properties to manage the way you interact with the web part.
Each of these is discussed in the following sections.
Note: The Edit Web Parts menu display changes depending on the web part you have selected. The
above areas may or may not appear depending on the properties of the web part.
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3.2.4.1
Controlling the Web Part Appearance
Appearance controls the following options:
Title: edit the name that displays in the web part’s title bar
Chrome Type: choose the display of the title bar.
Default: reset the web part to the default setting for the web part.
Title and Border: show both the title bar and border
Title Only: only show the title bar
Border Only: only show the web part border
None: only show the web part. This is a common choice for visual effectiveness.
Direction: not advised to change this option. Results vary considerably depending on
your screen resolution.
Height: control the height of the web part. Choose the measurement for the numeric
value you enter (default is pixels).
Width: control the width of the web part. Choose the measurement for the numeric
value you enter (default is pixels).
Hidden: it is not advised to select this box as it performs the same function as clicking
the close button on the web part. See Section 3.2.2.2: Removing a Web Part for more
information on how to access hidden web parts.
3.2.4.2
Setting the Web Part Layout
Layout controls the following options:
Chrome State: controls whether the web part is displayed as normal or minimized.
Zone: instead of dragging and dropping web parts as detailed in Section 3.2.3:
Changing the Location of a Web Part, you can specify the zone that the web part should
appear in.
Zone Index: instead of dragging and dropping as detailed in Section 3.2.3: Changing
the Location of a Web Part, you can specify where in the web part zone the web part
should display (0 = top, 1 equals second from the top, 2 = third from the top, etc.)
3.2.4.3
Managing Web Part Behavior
While there may be many options that display in this area, the only ones that you need to
understand are the checkboxes at the bottom:
Figure 3-8: Web Part Behavior
These control all advanced properties of the web part and experimenting with these settings
allows for full user customization over web part behavior such as preventing accidental editing.
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