Volkswagen Jetta (2023 year). Manual in english - page 5

 

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Volkswagen Jetta (2023 year). Manual in english - page 5

 

 

Setting the speed
You can adjust the stored speed within the specified speed range using the buttons on the multi-function steering wheel as follows:
+ 1 km/h (1 mph):
Press the
button.
Steering wheel version 2: Alternatively, swipe the button from the bottom to the top.
- 1 km/h (1 mph):
Press the
button.
Steering wheel version 2: Alternatively, swipe the button from the top to the bottom.
+ 10 km/h (5 mph):
Press and hold the
button. Pressing for the first time changes to the next-largest tens digit (km/h) or fives digit (mph).
- 10 km/h (5 mph):Press and hold the
button. Pressing for the first time changes to the next-smallest tens digit (km/h) or fives digit (mph).
WARNING
ACC cannot detect all driving situations correctly. If the vehicle is less than the minimum distance from the vehicle ahead and the difference in speed between
the vehicle ahead and your own vehicle is so great that the speed deceleration from the ACC is not sufficient, there is a risk of a rear end collision. This may
result in serious injury or even death.
Always be ready to apply the brakes yourself.
To override the speed and distance control, press the accelerator pedal. In this case, ACC will not brake automatically.
Heed the country-specific regulations regarding minimum distance.
Always set a longer distance when there is rain, snow, or poor visibility.
Adjusting the regulation function system settings
You can influence how the ACC reacts in a sporty driving style:
Vehicles with Driving Mode Selection:
Select the desired driving mode.
Vehicles without Driving Mode Selection:
Select the desired driving mode in the Assistance systems menu in the Infotainment system.
Deactivating distance control
1. Press the
button.
2. Select Control system in the instrument cluster display.
Distance control is deactivated. The vehicle only maintains the set speed.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
ACC is not available
The yellow indicator light turns on.
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor
Vehicle care
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor
Sensors
and Cameras.
The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if there is noticeable damage
Sensors and
Cameras.
Malfunction or fault. Stop the engine and restart.
Painting work was carried out on or structural modifications were made to the front of the vehicle
Repairs and technical modifications.
The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you
can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
ACC is not functioning as expected
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The ultrasonic sensors are dirty, obscured or damaged. Clean the ultrasonic sensors Vehicle care.
Clear the area around the ultrasonic sensors and check if there is noticeable damage
Sensors and Cameras .
The system limitations are not adhered to ACC system limitations.
163
The brakes are overheating, and the regulation function has been automatically canceled. Let the brakes cool down and check the function again.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Additional information may be displayed in the vehicle status, depending on the malfunction
Vehicle settings menu .
The Adaptive Cruise Control cannot start
Make sure the following requirements are met:
Vehicles with manual transmission: A forward gear other than first gear is engaged and the vehicle speed is at least 25 km/h (16 mph).
Vehicles with an automatic transmission: A gear is engaged for driving forward.
The brake lights on the vehicle are functioning.
ESC is not regulating.
The brake pedal is not being pressed.
Unusual noises during automatic braking
This is normal and not a cause for concern.
Front Assist
Introduction
Front Assist can recognize impending
forward collisions and warn the driver.
In addition, the system can provide
support when braking and initiate an
automatic braking maneuver.
The Front Assist system can help to avoid accidents but cannot replace the driver's attention.
Front Assist works solely within the system limitations. Warning times vary depending on the Traffic Situation and the driving behavior.
Range of functions
Front Assist includes the following additional functions, depending on the vehicle equipment and the country:
Pedestrian Monitoring.
The functions named are automatically active if Front Assist is switched on.
Recognizable objects
Autonomous Emergency Braking (Front Assist) can recognize the following objects, depending on the vehicle equipment and the country:
Vehicles.
Bikes.
Pedestrians.
Driving with Front Assist
You can cancel automatic braking interventions by moving the steering wheel or pressing the accelerator pedal.
Automatic braking
Front Assist can brake the vehicle to a stop. The vehicle will not be held at a stop after that. Press the brake pedal.
The brake pedal feels more firm during an automatic braking maneuver.
WARNING
Front Assist is not a replacement for the driver's attention and works only within the system limitations. Front Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations Front Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Consider interrupting automatic Autonomous Emergency Braking (Front Assist) interventions if necessary.
When Front Assist warns you, brake the vehicle immediately or maneuver around the obstacle, depending on the driving situation.
If you are unsure which functions are included with your vehicle depending on the vehicle equipment and country, consult suitably qualified professionals
before starting your journey. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
164
Warning levels and braking support
Please read the introductory information and heed the Warnings and Notice
Introduction.
Speed ranges
Autonomous Emergency Braking (Front Assist) provides maximum support within these speed ranges:
Response to vehicles: Approx. 3 mph (approx. 5 km/h) to approx. 155 mph (approx. 250 km/h).
Response to bikes: Approx. 3 mph (approx. 5 km/h) to approx. 155 mph (approx. 250 km/h).
Response to pedestrians: Approx. 3 mph (approx. 5 km/h) to approx. 40 mph (approx. 65 km/h).
The support system can involve an advance warning, an immediate warning, automatic braking or braking support. A distance warning may also be displayed.
Influencing factors
Whether and in which speed range Autonomous Emergency Braking (Front Assist) reacts to the named objects is dependent on the following factors:
Type of object.
Movement direction of the object.
Speed of the object.
Speed of the vehicle.
The work area can therefore be limited if the vehicle approaches an object very quickly and thus has little time to react.
Furthermore, not all warning levels are passed through in all situations. Depending on the speed, there may not be, for example, an advance warning or immediate
warning, but rather an automatic braking maneuver that occurs straight away, so as to best protect the detected object.
Distance warning
Front Assist detects if there is a safety hazard from following the vehicle ahead too closely.
The indicator light turns on. Increase the distance.
Advance warning
Front Assist detects a possible collision and prepares the vehicle for possible emergency braking.
A warning tone sounds and the warning light turns on. Apply the brakes or maneuver to avoid the collision.
Immediate warning
If you do not respond to the advance warning, the brakes may be applied briefly to indicate the increasing risk of a collision. Apply the brakes or maneuver to avoid
the collision.
Automatic braking
Autonomous Emergency Braking (Front Assist) can brake the vehicle automatically in several stages of increasing braking force. Reducing the vehicle speed may
help to reduce the damage resulting from a collision.
Braking support
If the system detects that you are not braking enough before an impending collision, Front Assist can increase the braking force and thus help to reduce the risk of
collision. The braking support is only active as long as you are firmly pressing the brake pedal.
Front Assist system limitations
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
Front Assist detects driving situations using a radar sensor in the front of the vehicle. The radar sensor has a range of up to approx. 120 m (approx. 400 ft).
Observe the limits of the radar sensor Limits of the sensor system. Always be attentive and intervene yourself if necessary!
After starting the vehicle
Autonomous Emergency Braking is not available or availability is limited directly after starting the vehicle or after restarting the system. During this time,
the white indicator light in the instrument cluster display comes on.
Unrecognizable objects
Autonomous Emergency Braking (Front Assist) may not react or may react with a delay to the following objects:
If there are oncoming vehicles or vehicles crossing the street
Stationary or oncoming pedestrians; generally no reaction to people without Pedestrian Monitoring.
Stationary cyclists, oncoming cyclists or cyclists crossing the street.
Pedestrians and cyclists who are not detected as such, for example because they are fully or partially hidden.
Functional limitations
165
In addition to the situations specified in the sensor system limitations, Front Assist may not react, may react with a delay, or may react in a way that is not desired in
the following situations, among others:
When driving in reverse
If ESC is regulating.
When ESC Sport (depending on the vehicle equipment) is switched on Switching the braking support system on and off .
If multiple brake lights on the vehicle are malfunctioning.
If the vehicle is accelerating very quickly or the accelerator pedal is pressed all the way down
In unclear traffic situations, for example if vehicles driving ahead are braking quickly or are turning
If Front Assist is malfunctioning
Switching off Front Assist
Depending on the system, Front Assist may not be suitable in the following situations and must be switched off if they occur
:
If the vehicle is not being driven on public roads, for example during off-road driving or on a racetrack.
If the vehicle is being towed or transported
If add-ons such as auxiliary headlights cover the radar sensor.
If the radar sensor is malfunctioning
Following a violent impact affecting components within the range of the radar sensor, e.g. following a rear-end collision.
If there are multiple unwanted activations
WARNING
Using Front Assist in these situations may result in accidents and serious or fatal injuries.
Switch off Front Assist in the specified situations.
Using Front Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
When you switch on the ignition, Front Assist and the advance warning (depending on the country) are automatically switched on.
However, Front Assist is not available or its availability is restricted while the white indicator light is turned on.
Volkswagen recommends always leaving Front Assist, distance warning, and advance warning switched on. For exceptions to this, see
Front Assist system
limitations.
Switching on and off
You can switch Autonomous Emergency Braking on and off manually and view the switched on condition.
In the instrument cluster display:
1. Press the
button.
2. Switch Autonomous Emergency Braking on or off.
Depending on the vehicle equipment, the
button is located either on the multi-function steering wheel or the turn signal and high beam lever.
In the Infotainment system:
1. Open the Assistance systems menu.
2. Switch Autonomous Emergency Braking on or off in the corresponding submenu.
If you switch off Front Assist, the advance warning and distance warning will also be switched off. The yellow indicator light turns on in the instrument
cluster display.
Adjusting the distance and advance warning setting
If Front Assist is switched on, you can set the following settings in the assistance systems menu of the Infotainment system depending on the equipment and
country:
Switch on and off distance warning.
Switch on and off advance warning.
Set the warning period for the advance warning.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Front Assist starts
The white indicator light comes on.
166
Autonomous Emergency Braking (Front Assist) is temporarily not available or has limited availability. After driving straight for a short distance, Autonomous
Emergency Braking is available again and the indicator light goes out. If the vehicle does not drive, the indicator light stays on.
Front Assist is not available, and the radar sensor does not have sufficient visibility
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor
Vehicle care
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor
Sensors
and Cameras.
The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if there is noticeable damage
Sensors and
Cameras.
Painting work was carried out on or structural modifications were made to the front of the vehicle
Repairs and technical modifications.
The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you
can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Front Assist is not functioning as expected or has been triggered multiple times unnecessarily
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The system limitations are not adhered to Front Assist system limitations.
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Lane Keeping System (Lane Assist)
Introduction
Lane Assist helps the driver to stay in a
lane, within the system limitations. This
function is not suitable for, and not
designed for, autonomously keeping
your vehicle in a lane.
If the system detects that the vehicle is coming too close to a lane marker, Lane Assist warns the driver with corrective steering. The driver can override the
corrective steering at any time.
Speed range
Lane Assist is ready to take control (active system status) when a lane marking is detected within the system limits above approximately 60 km/h (approximately
35 mph).
WARNING
Lane Assist is not a replacement for the driver's attention and works only within the system limitations. Lane Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for keeping the vehicle within the lane.
Observe the system limitations Lane Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Override immediately by steering if the system intervenes when it should not.
Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly when the traffic situation allows.
Lane Assist system limitations
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
Lane Assist detects lane markings with the camera behind the windshield.
Observe the limits of the camera Limits of the sensor system. Always be attentive and intervene yourself if necessary!
Lane markings not detected or not correctly recognized
Lane Assist does not correctly detect all lane markings. If lane markings are not detected or if markings are incorrectly detected as lane markings, Lane Assist may
fail to intervene when it should or may intervene when not desired. In addition to the situations specified in the camera limitations, this may also occur in the
167
following situations, among others:
If lane markings are not present.
When the driving style is very dynamic.
When not on highways or well-developed roads.
On poor road surfaces, road structures or objects.
In the event of reflections or dazzling effects.
Always be attentive and intervene yourself if necessary by overriding unwanted interventions by the system immediately. Temporarily switch off Lane Assist if
required.
Lane Assist not available
Lane Assist is not available under the following conditions (inactive system status):
The vehicle speed is less than around 55 km/h (around 30 mph).
Lane Assist has not detected a lane marking.
If lanes and curves are too narrow.
Temporarily, when the driving style is very dynamic.
When the turn signals are switched on before a manual lane change.
When the driver oversteers during a system intervention.
When there is no reaction from the driver to a driver intervention prompt.
Driving with Lane Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
You can view the switched on condition of Lane Assist in the instrument cluster display and in the Infotainment system. You can also switch Lane Assist on and off
there.
In the instrument cluster display:
1. Press the
button.
2. Switch Lane Assist on or off.
Depending on the vehicle equipment, the
button is located either on the multi-function steering wheel or the turn signal and high beam lever.
In the Infotainment system:
1. Open the Assistance systems menu.
2. Switch Lane Assist on or off in the corresponding submenu.
If there is a system malfunction, Lane Assist may switch off automatically.
Displays
Fig. 116 In the instrument cluster display: displays of Lane Assist
168
Lane marking detected. The system is ready to monitor on the indicated side.
Lane marking detected. The system is monitoring on the indicated side.
The system is not ready to monitor on the indicated side (equipment-dependent).
One of the following indicator lights may come on, depending on the driving situation and the instrument cluster version:
System active and ready to control.
System in operation (corrective steering intervention).
If the indicator light does not light up, Lane Assist is not ready for operation on both sides (inactive system status) or is switched off.
If Travel Assist is actively controlling, there will not be any steering intervention and no Lane Assist display.
Driver intervention request
If there is no steering activity, Lane Assist prompts you to drive in the center of your lane with an indicator in the instrument cluster display and warning chimes.
If you do not respond accordingly, Lane Assist becomes inactive.
Depending on the vehicle equipment, semi-automatic vehicle control in a medical emergency (Emergency Assist) is activated.
Independently of steering activity, you are also prompted by an indicator on the instrument cluster display and by a warning chime to drive in the middle of the lane
the corrective steering intervention takes a long time.
Steering wheel vibration
The following situation may cause the steering wheel to vibrate:
A lane is no longer detected during a sharp corrective steering intervention by the system.
In addition, you can select the Vibration or Steering wheel vibration option in the Assistance systems menu in the Infotainment system. If you select this option, the
steering wheel will vibrate if Lane Assist is active and you drift onto a road lane marking that the system has detected.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fault message, Lane Assist not available
An indicator light comes on in the instrument cluster. In addition, a message is shown in the instrument cluster display.
The camera field of view is dirty. Clean the windshield Vehicle care.
The camera's view is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the windshield
Vehicle care.
The camera's view is limited by attachments or stickers. Clear the area around the field of view of the camera
Sensors and Cameras .
The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is noticeable damage
Sensors and Cameras .
The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Lane Assist will be available once the
camera is available again. Stop the engine and restart.
Malfunction or fault. Stop the engine and restart.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
It can take a few seconds once the ignition has been switched on for a system fault to be recognized.
If Lane Assist is not available, Emergency Assist is not available either.
If Lane Assist is not available, Travel Assist is not available either.
The system is functioning differently than expected
1. Do not mount any objects on the steering wheel.
Comfort drive Travel Assist
Introduction
Thanks to the comfort drive Travel
Assist, within the system limitations, the
vehicle can maintain a distance, which
has been preselected by the driver, to
the vehicle in front and hold the
preferred position within the lane
(adaptive lane guidance).
Does this vehicle have Travel Assist?
The vehicle has Travel Assist, if the
button on the multi-function steering wheel is available.
Speed range
169
Travel Assist operates in a speed range between around 30 km/h (approximately 20 mph) and around 210 km/h (approximately 130 mph). This range is expanded
to, from 0 km/h (0 mph) to around 250 km/h (approximately 155 mph), for the adaptive lane guidance. This speed range may vary depending on the country.
Travel Assist system limitations
Travel Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
Note the system limitations and information regarding ACC and Lane Assist. Always pay attention and intervene yourself if necessary!
Driving with Travel Assist
Travel Assist automatically regulates the speed and steers the vehicle. Within the system limitations, Travel Assist can also bring the vehicle to a halt behind a
stopping vehicle and drive on again.
You can override the Travel Assist regulation function at any time.
Displays
Fig. 117 In the instrument cluster display: Display during active control.
Adaptive lane guidance is active.
Set distance, no vehicle recognized in front.
Indicator lights on the instrument cluster display show the Travel Assist status, depending on the vehicle equipment:
Travel Assist active, Adaptive Cruise Control and adaptive lane guidance active.
Travel Assist active, Adaptive Cruise Control active and adaptive lane
guidance passive.
Driver intervention request
If you remove your hands from the steering wheel, the system will ask you to take over the steering wheel after a few seconds with a message in the instrument
cluster display and with audible warnings.
If you do not respond, the system warns you with a brief braking maneuver.
Travel Assist is then deactivated.
Alternatively, Emergency Assist is activated, depending on the vehicle equipment.
WARNING
Travel Assist is not a replacement for the driver's attention and works only within the system limitations. Travel Assist cannot detect all driving situations and
may not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Note the system limitations of ACC ACC system limitations and Lane Assist Lane Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by Travel Assist is not
sufficient.
Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.
17
Operating Travel Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 118 Left side of the multi-function steering wheel (variant 1).
Fig. 119 Left side of the multi-function steering wheel (variant 2).
Switching on and starting the regulation function
1. During forward travel with ACC switched on, press the
button on the multi-function steering wheel.
The vehicle switches from ACC to Travel Assist.
Depending on the driving situation, the vehicle switches to the following system status in Travel Assist:
If ACC is regulating, Travel Assist maintains the current speed and the preset distance from the vehicle driving ahead (system status inactive).
At the same time, the vehicle is kept in its lane by steering movements when road markings are detected (system status active).
If ACC is not regulating, Travel Assist is switched on, but stays deactivated.
1. Press the
button.
Travel Assist switches the driving situation accordingly to an active or inactive system status.
The indicator/warning light corresponding to the driving situation comes on in the instrument cluster display. A notification is also displayed.
Canceling the regulation function
1. Press the
button briefly.
Or: Press the brake pedal.
The set distance remains saved.
171
Changing to ACC
1. Press the
button on the multi-function steering wheel.
The vehicle switches from Travel Assist to the system status of ACC corresponding to the driving situation.
Adjusting further settings
The further operation of Travel Assist corresponds to the operation of the ACC
Adjusting the ACC settings.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Travel Assist is not available or is not functioning as expected
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
There is a malfunction in the sensor system. Check the causes and troubleshooting measures described in the information on ACC and Lane Assist.
Malfunction or fault. Stop the engine and restart.
The system limitations are not adhered to.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Take over the steering
The white warning light will come on and a message will be shown in the instrument cluster display.
You have let go of the steering wheel for a few seconds.
1. Take hold of the steering wheel and take over steering the vehicle.
Take over the steering immediately
The red warning light will come on and a message will be shown in the instrument cluster display. An audible warning will sound or the steering wheel will vibrate,
depending on the driving situation.
You have let go of the steering wheel for a long period of time or the system limits have been reached.
1. Immediately take hold of the steering wheel and take over steering the vehicle.
Comfort drive Travel Assist switches off automatically
Vehicles without Emergency Assist:
You have let go of the steering wheel for a long period of time.
Malfunction or fault. Stop the engine and restart.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The regulation function is canceled unexpectedly
You have operated the turn signal.
Semi-automatic vehicle control in a medical emergency (Emergency Assist)
Introduction
Emergency Assist can recognize driver
inactivity and can automatically keep
the vehicle in its lane and, if necessary,
slow it down to a stop. The system can
hereby actively help to avoid an
accident or reduce the consequences of
an accident.
Emergency Assist system limitations
Emergency Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
WARNING
Emergency Assist is not a replacement for the driver's attention and works only within the system limitations. Emergency Assist cannot detect all driving
situations and may not react, may react with a delay, or may react in a way that is not desired. Emergency Assist also cannot always avoid accidents and serious
injury by itself. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations of ACC ACC system limitations and Lane Assist Lane Assist system limitations.
172
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Driving with Emergency Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
When the ignition is switched on, Emergency Assist is active under the following conditions:
The Lane Assist system and Adaptive Cruise Control (ACC) are switched on.
A gear is engaged for driving forward.
The system must detect lane markers on the left and right side of the vehicle.
If Lane Assist is not available, Emergency Assist is not available either.
Driver intervention request
Using warning chimes and brief braking maneuver, Emergency Assist prompts an inactive driver to take over control of driving. In addition, a message is shown in
the instrument cluster display.
System intervention
If you do not respond, the system can brake the vehicle and keep it in its lane. In the instrument cluster display, one of the following indicator lights comes on:
System is regulating.
You can stop the regulation function at any time by accelerating, braking or steering as appropriate for the traffic situation.
Whenever Emergency Assist is actively controlling the vehicle, the emergency flashers will switch on after a short delay to warn other road users.
If the remaining stopping distance is sufficient, the vehicle slows down, if necessary, to a stop. The electronic parking brake then switches on automatically.
WARNING
Emergency Assist cannot detect all driving situations and may trigger in a way that is not desired. This could result in accidents and serious or fatal injuries.
If the vehicle behaves unexpectedly, stop the intervention by Emergency Assist.
Switch off the Lane Keeping System (Lane Assist).
Do not use the comfort drive Travel Assist.
Seek assistance from suitably qualified professionals and have the system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
“Blind Spot” Monitor
Introduction
The “Blind Spot” Monitor helps the
driver by detecting traffic behavior
behind the vehicle.
Radar sensors behind the rear bumper cover monitor the area behind the vehicle. The system measures the distance and difference in speed to other vehicles and
informs the driver through visual signals in the outside mirrors.
Only use the “Blind Spot” Monitor on paved roads.
Speed range
When the “Blind Spot” Monitor is switched on, it is active at speeds above approx. 15 km/h (approx. 9 mph).
WARNING
The “Blind Spot” Monitor is not a replacement for the driver's attention and works only within the system limitations. The “Blind Spot” Monitor cannot detect all
driving situations and all objects in the surrounding environment, and may not provide warnings, may provide warnings with a delay, or may provide warnings in a
way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle and changing lanes.
Observe the system limitations System limitations of the “Blind Spot” Monitor.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Pay attention to the displays in the outside mirror glass and in the instrument cluster display, and act accordingly.
173
System limitations of the “Blind Spot” Monitor
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
The “Blind Spot” Monitor detects driving situations via the radar sensors in the rear area.
Note the limits of the radar sensors
Limits of the sensor system and always pay attention!
Functional limitations
Among other possibilities, the “Blind Spot” Monitor may not interpret the traffic situation correctly in the following situations:
When driving in the center of two lanes.
When lanes have different widths.
When certain types of equipment are on the side of the road, such as high or offset guard rails.
Restricted visibility
Sunlight may reduce the visibility of the indicator light in the outside mirrors.
Driving with the “Blind Spot” Monitor
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
You can view the switched on condition of the “blind spot” sensor in the instrument cluster display and in the Infotainment system. You can also switch the “Blind
Spot” sensor on and off there.
In the instrument cluster display:
1. Press the
button.
2. Switch the “Blind Spot” Monitor on or off.
Depending on the vehicle equipment, the
button is located either on the multi-function steering wheel or the turn signal and high beam lever.
In the Infotainment system:
1. Open the Assistance systems menu.
2. Switch the “Blind Spot” Monitor on or off in the corresponding submenu.
When the “Blind Spot” Monitor is ready for operation, the yellow indicator light
in the outside mirrors comes on once briefly.
If there is a system malfunction, the “Blind Spot” Monitor may switch off automatically.
Displays in the outside mirror
Fig. 120 In the mirror glass of the outside mirrors: Blind Spot Monitor indicator.
Flashing: A vehicle has been detected in the blind spot and the turn signal in the direction of the detected vehicle has also been activated.
lit: your own
vehicle is being overtaken or you are overtaking another vehicle with a speed difference of up to approx. 10 km/h (approx. 6 mph).
There is no indicator if the passing speed is clearly faster.
The faster another vehicle approaches, the sooner the display in the outside mirrors will turn on.
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“Blind Spot” Sensor “Plus”
On vehicles with Lane Assist, the yellow
indicator light in the instrument cluster display will flash even without activating the turn signal when leaving a lane if
Lane Assist is switched on (“Blind Spot” Monitor “Plus”). You will be notified of a potential critical situation (information level, warning level) with corrective steering.
Corrective steering also occurs if the turn signal is activated for the respective side. If the corrective steering is overridden by the driver, an additional warning is
given with a steering wheel vibration. To do so, the steering wheel vibration must be activated in the vehicle settings in the Infotainment system.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
“Blind Spot” Monitor malfunction
Malfunction or fault. The yellow indicator light in the instrument cluster display lights up.
1. Malfunction or fault. Stop the engine and restart.
2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Malfunctioning sensor view, malfunction message, system switches off automatically
Clean the radar sensors and remove stickers or attachments from the radar sensors or the bumper
Exterior care and cleaning, Sensors and Cameras .
Check if there is any noticeable damage Sensors and Cameras .
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The system only becomes available again once you have switched the ignition off and back on and switched on the “Blind Spot” Monitor.
The system is functioning differently than expected
The radar sensors could be dirty. Clean the radar sensors Exterior care and cleaning.
The radar sensors could be covered by water.
The view of the radar sensors is limited due to weather conditions, such as snow, or due to dirt, soap residue or coatings. Clean the radar sensors
Exterio
care and cleaning.
The system limitations are not adhered to System limitations of the “Blind Spot” Monitor.
The vehicle could be damaged in the radar sensor area, for example from parking barriers. Check if there is any noticeable damage
Sensors and Cameras
The view of the radar sensors is limited by attachments, bicycle rack systems or stickers. Clear the area around the field of view of the radar sensor
Senso
and Cameras.
Painting work was carried out on or structural modifications were made to the area around the radar sensors, to the rear of the vehicle or to the suspension
Repairs and technical modifications.
The side mirrors have been covered with after-market tinting films
Repairs and technical modifications.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Parking and maneuvering
Parking the vehicle
Parking
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red warning light
comes on in the Volkswagen Digital
Cockpit display once the ignition has been switched off.
Ignition switch: Never remove the remote vehicle key from the ignition switch when the vehicle is in motion. Otherwise, the steering lock could engage
suddenly. Then you would not be able to steer the vehicle.
1. Press and hold the brake pedal.
In vehicles with a manual transmission, press the clutch pedal down completely or disengage the clutch.
2. In vehicles with an automatic transmission, move the selector lever into the P position.
3. Set the electronic parking brake.
4. On uphill and downhill slopes, turn the steering wheel so that the vehicle will roll into a curb if it begins moving.
5. Stop the engine and switch the ignition off.
The red
indicator light in the instrument cluster display will turn on.
6. With a manual transmission, engage the 1st gear if the vehicle is on a level or an uphill surface, or engage the reverse gear if the vehicle is on a downhill
surface. Release the clutch pedal.
7. Release the brake.
8. To engage the steering lock, you may need to turn the steering wheel slightly.
9. Exit the vehicle
. Pay attention to other road users.
10. Take all vehicle keys with you and lock the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
To avoid damage and dangerous situations, always park the vehicle in a suitable parking area
NOTICE
Any unevenness in the ground, as well as sand or mud, may prevent the vehicle from being parked safely. This can result in damage to the vehicle.
Always park the vehicle on solid and level ground.
NOTICE
Vehicle components that are low to the ground such as the bumpers, spoilers, and parts of the suspension may collide with objects protruding up from the
ground when they are driven over. The vehicle can be damaged.
Drive carefully over driveways, ramps, curbs and fixed barriers, as well as when driving through dips.
Electronic parking brake
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Fig. 121 In the center console: button for the electronic parking brake.
Switching on
1. When the vehicle is stationary, pull and hold the button for the electronic parking brake fig. 121
The yellow indicator light in the
button comes on.
If the electronic parking brake is switched on, the red indicator light comes on in the instrument cluster.
Switching off
1. Switch the ignition on.
2. Press the brake pedal and press the
button.
Or: when the engine is running, press the accelerator pedal lightly without pressing the brake pedal.
The indicator light in the
button and the red
warning light in the Volkswagen Digital Cockpit will turn off.
Automatic switch-on if you leave the vehicle incorrectly
In vehicles with an automatic transmission or DSG® automated transmission, if the system detects that the vehicle was exited incorrectly, it can switch on the
electronic parking brake automatically
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red
warning light in the Volkswagen Digital Cockpit display
comes on after switching off the ignition.
Automatic switch-off when starting to drive
The parking brake releases automatically as you drive off if one of the following situations occurs when the driver's door is closed
:
Manual transmission: The clutch is pressed all the way down before starting to drive.
Starting to drive on steep inclines or with increased vehicle weight
You can prevent the electronic parking brake from releasing automatically if you pull the
switch upward and hold it up while starting to drive.
If more engine power is required when starting to drive, the electronic parking brake will release only after the
switch is released.
Emergency braking function
Only use the emergency braking function in an emergency, if the vehicle cannot be stopped using the brake pedal
1. Pull and hold the
switch.
The vehicle will brake abruptly. A warning chime will also sound at the same time.
WARNING
The electronic parking brake is not designed for braking the vehicle. The braking distance will be significantly longer because only the rear wheels will be braked
under certain circumstances. This could result in accidents and serious or fatal injuries.
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Always use the brake pedal to brake the vehicle and never the electronic parking brake unless it is an emergency.
WARNING
If the accelerator pedal is accidentally pressed when the electronic parking brake is activated, this may release the electronic parking brake. The vehicle will
start moving. Accidents and serious injuries could result.
Do not press the accelerator pedal when the engine is running and a gear is engaged if the vehicle is to be brought to a standstill.
Noises can be heard when you switch the electronic parking brake on of off. This may also occur during an automatic check.
Troubleshooting
The holding force is too low for the current situation
The red warning light
is blinking.
It is not possible to park the vehicle safely.
1. Park the vehicle in another location or on a flat surface.
/
Electronic parking brake malfunction
The yellow central warning light comes on. The
symbol with a message is additionally shown in the instrument cluster display.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
The electronic parking brake does not switch off
The requirements for switching off the electronic parking brake are not met
Electronic parking brake .
The 12 V vehicle battery is drained Preparing and Performing a Jump-start.
Information about the parking systems
Safety instructions
WARNING
Parking systems are not a replacement for the driver's attention and can only operate within the limitations of the system. The parking systems cannot detect all
driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious
injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always keep an eye on the direction of travel and the vehicle surroundings when parking.
Pay particular attention to small children, animals and objects when parking.
Do not allow the parking system's display to distract you from the traffic around you.
Bear in mind that the parking system may not react if the vehicle approaches too quickly and will not issue a warning.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
NOTICE
When you maneuver in a parking space without a curb, the vehicle may be damaged by obstacles.
Keep a safe distance of approx. 50 cm (around 20 in) from walls and buildings.
Sensor and camera boundaries
Various sensors and cameras that detect the vehicle surroundings ultrasonically, by radar waves, and visually are located on and in the vehicle. The various parking
systems use different combinations of sensors. All sensors have technical and physical limits
:
In some situations, some objects may not be detected, e.g. trailer draw bars, narrow poles, fences, posts, and trees, extremely low or high obstacles, or trunk
lids that are opening or already open
The parking system coverage areas have “blind” spots in their range where they cannot detect people and objects.
Dirt, ice, or water on the sensors and cameras may be detected as obstacles or prevent the detection of objects in some cases. In addition to dirt and snow,
soap residue or other coatings can also impair the sensor range page , Exterior care and cleaning.
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External noises and certain surfaces on objects and clothing can affect the sensor signals. In some situations, people and objects may not be detected or may
be detected incorrectly.
Certain objects, such as small posts or grating, cannot be shown or cannot be adequately shown due to the resolution of the screen and if there is insufficient
lighting.
The cameras only show two-dimensional images on the screen. Due to the lack of depth of field, it may be difficult or impossible to identify protruding objects o
recesses in the road.
Volkswagen recommends practicing with the parking systems in a location or parking space with no traffic in order to become acquainted with the functions.
Requirements
The use of parking systems, e.g. with camera assistance, may not be allowed in some countries and regions according to legal provisions.
General information
So that the sensors and cameras can detect the area surrounding the vehicle as well as possible and display this image on the Infotainment system screen, the
following requirements must be met.
The doors and trunk lid are closed.
The outside mirrors must not be folded in.
The sensors or cameras are not covered by attachments or decorative license plate holder frames. The decorative license plate holder must not protrude at
the sides or bottom.
The vehicle must be on level ground.
The vehicle must not be loaded primarily in the rear or on one side.
Engine is running.
Braking assistance systems such as ESC or ASR are switched on.
If you use any other functions in the Infotainment system while you are parking, the parking function and its warning chimes will be deactivated.
Finding a suitable parking space
The length and width of the parking space must be larger than the vehicle measurements and provide enough space to maneuver.
The distance when driving past the parking space is approx. 1 m (approx. 3 feet).
Automatic braking intervention
A parking system's automatic braking
support helps to avoid collisions, if an
obstacle is detected.
Parking systems with braking support
Depending on the vehicle equipment, the vehicle has parking systems with a maneuvering and/or emergency braking function
WARNING
Automatic braking support is not a replacement for the driver's attention and works only within the system limitations. In some driving situations, the automatic
braking support may be limited or may intervene in a way that is not desired or may not engage at all. If you are careless, there is a risk of accidents, serious
injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
In a hazardous situation, apply the brakes using the brake pedal before encountering an obstacle.
React quickly to parking system warnings, e.g. Park Distance Control.
Requirements
When maneuvering, the vehicle is not driving faster than approx. 10 km/h (approx. 6 mph).
A parking system has been switched on.
What happens during an automatic braking intervention?
If there is an obstacle, the vehicle brakes to a stop and is kept stationary for around two seconds.
1. After braking, press the brake pedal to keep the vehicle stationary.
2. Check your surroundings.
Depending on the vehicle equipment, there may be a message on the instrument cluster display.
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Switching on and off
Automatic braking is activated or deactivated when a parking system is switched on or off by the driver.
1. Or: tap the
function key in the parking system's screen display.
General information
Switch the parking system off temporarily if automatic braking support happens too frequently or when undesired and maneuver the vehicle carefully, for
example when driving off-road or parking in your garage.
Following a Rear Traffic Alert emergency braking intervention, it will take approx. 10 seconds before automatic braking support can occur again.
Troubleshooting
The parking system is functioning differently than expected
The system conditions are not met Requirements.
The sensors or camera may be dirty or covered with ice
Exterior care and cleaning.
The camera lens is dirty and the camera image is not clear Exterior care and cleaning.
Sources of noise, such as a jackhammer or driving over cobblestones, can interfere with the ultrasonic signal.
The vehicle is damaged in the area of the sensors or camera, for example from parking barriers, or the paint may have been changed or other structural
modifications may have been made near the sensors or camera, for example to the vehicle front end or to the suspension.
The areas detected by the sensors or camera may be blocked by accessories such as bicycle racks.
Fault displays
1. Note any messages on the instrument cluster display and in the Infotainment system.
NOTICE
If you use the parking system despite a malfunction, the vehicle may be damaged.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the event of a parking system malfunction. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
No sensor or camera view or the parking system has been switched off
If a sensor malfunctions, the sensor area is deactivated. The sensor area affected can be displayed in the Infotainment system by the
symbol. The parking syste
may be completely switched off.
If Park Distance Control is malfunctioning, a continuous tone will sound for several seconds when you switch it on. Where applicable, a message will appear in the
instrument cluster display.
1. Check if one of the causes listed is responsible.
2. Once the source of the issue has been resolved, switch the system on again.
3. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Rear View Camera (Rear View)
Introduction
The Rear View Camera system in the
rear of the vehicle makes it easier for
the driver to see behind the vehicle and
assists when parking.
System function
The Rear View Camera system shows the area behind the vehicle on the Infotainment system screen. Depending on the mode and vehicle equipment, orientation
lines may assist in the view toward the rear
WARNING
The Rear View Camera system is not a replacement for the driver's attention and works only within the system limitations. Using the camera image to estimate
the distance to people or obstacles may not be precise. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Bear in mind that camera lenses can enlarge and distort the field of vision.
18
The orientation lines superimposed on the camera image are shown by the system regardless of the vehicle's surroundings. There is no automatic obstacle
detection by the camera while it is active. The driver must evaluate whether the vehicle will fit in the parking space.
If a camera is installed in the trunk lid, the orientation lines are also hidden if the trunk lid is open.
CAUTION
Vehicles with a swiveling emblem: The Rear View Camera system extending can cause serious injuries due to entrapment.
When engaging reverse gear, make sure that there are no persons directly against the trunk lid and that nobody is reaching into the range of operation of
the Volkswagen emblem.
Switching the Rear View Camera system on and off
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Switching on
1. Select the reverse gear.
Switching off
1. Disengage reverse gear.
Or: The vehicle is driving at more than approx. 9 mph (approx. 15 km/h).
Parking (Rear View Camera system without parking mode selection)
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Fig. 122 Infotainment system: Parking with the Rear View Camera system.
Searching for a parking space.
Steering toward the selected parking space.
Aligning the vehicle within the parking space.
Road surface.
Selected parking space.
Side boundaries of the selected parking space.
Rear boundary of the parking space.
Screen display
Red line: Boundary or safety distance from the vehicle.
Green side line: Extension of the vehicle.
Adjust the brightness, contrast, and color.
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USA and Canada: If the camera image on a parking system has been switched on by engaging the reverse gear, no function keys are displayed for safety reasons.
These function keys can be displayed again by tapping the function key
1. Position your vehicle in front of the parking space fig. 122
2. Select the reverse gear.
3. Slowly reverse while steering so that the green side lines line up with the selected parking space. The green lines must line up with the side boundaries of your
parking space fig. 122
4. Stop when the red horizontal line reaches the rear boundary fig. 122
Rear Traffic Alert
Rear Traffic Alert monitors the cross
traffic when reversing out of a space or
maneuvering.
WARNING
Rear Traffic Alert is not a replacement for the driver's attention and works only within the system limitations. All approaching objects, e.g. pedestrians or objects
approaching quickly, may not be detected. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Pay attention to the traffic situation and the vehicle environment when leaving a parking space.
React quickly to the visual warnings and warning chimes of the Rear Traffic Alert system.
Switching on and off
1. Press the
button.
Or: Depending on the vehicle equipment, press the button for driver assistance systems.
Or: Depending on the vehicle equipment, open the vehicle settings in the Infotainment system Vehicle settings menu.
2. Switch Rear Traffic Alert on or off.
System function
Fig. 123 Rear Traffic Alert, general example: monitored area around the vehicle that is exiting a parking space.
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Fig. 124 Infotainment system: Rear Traffic Alert display (depending on the vehicle equipment).
The Rear Traffic Alert functions with radar sensors in the rear bumper.
The system detects approaching or moving objects in the surrounding area to the rear and to the side and warns the driver if there is an obstacle fig. 123,
If there is an obstacle, a warning signal will sound. Depending on the vehicle equipment, a color indication of the obstacle zone appears in the Infotainment
system fig. 124 and/or a warning or indicator light appears in the instrument cluster along with a message.
Obstacle detected.
1. Beware of traffic behind the vehicle.
Automatic braking intervention by Rear Traffic Alert.
1. Press the brake pedal to bring the vehicle to a standstill.
If the driver does not respond, automatic braking support may kick in.
Braking assistance systems
Information about braking assistance systems
Braking assistance systems can assist the driver in critical driving and braking situations. The driver is always responsible for safe driving
If a braking assistance system is regulating, continue braking with the necessary force.
If necessary, steer the vehicle.
WARNING
Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the system. Fast driving on icy, slippery, or wet
roads, as well as following the vehicle ahead too closely, may impair the vehicle stability and cause you to lose control of the vehicle. If you are careless, there is
a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Do not take any risks.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
ESC, ABS and ASR only function correctly when all four wheels have the intended tires
If the ABS malfunctions, the ESC, ASR and EDS also fail.
When the ignition is switched on, the condition of the braking functions is automatically checked. The indicator lights will come on briefly and then turn off. If an
indicator light remains on permanently, there is a malfunction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
The effectiveness of ESC can be reduced considerably if other components and systems that affect driving dynamics are not maintained correctly or are
malfunctioning. This applies in particular to changes made to the suspension and any non-approved wheel and tire combinations. Accidents and serious or fatal
injuries could result.
Ensure that conversion and modifications to the vehicle are only performed by an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
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Electronic Stability Control (ESC)
ESC is regulating the vehicle to reduce the risk of skidding and improve driving stability . The indicator light flashes yellow.
Anti-Slip Regulation (ASR)
ASR is regulating the vehicle to reduce the risk of the wheels spinning. The indicator light flashes yellow.
ASR reduces drive power at wheels that are spinning and adapts the drive power to the road conditions. ASR makes it easier to start, accelerate, and drive up hills
Anti-Lock Brake System (ABS)
ABS prevents the wheels from locking during braking so that the vehicle can be steered
Brake Assist System (BAS)
BAS can help to reduce the vehicle braking distance. BAS increases braking power when the driver presses the brake pedal quickly in emergency situations
Electronic Differential Lock (EDL and XDL)
EDS automatically applies the brakes to a wheel that starts spinning and transfers the drive power to the other driving wheels.
XDS is an extension of the electronic differential lock, and improves traction with braking support to help keep the vehicle in its lane.
Multi Collision Brake
The Automatic Post-Collision Braking System automatically brakes the vehicle if the airbag control module has detected a collision in an accident situation.
Requirements for automatic braking:
The driver does not press the accelerator pedal.
Brake booster
The braking support only functions when the engine is running and it enhances the pressure applied to the brake pedal by the driver.
If the braking support is not working or the vehicle is being towed, you will need to press the brake pedal harder because the lack of braking assistance will increase
the braking distance
WARNING
Driving without the brake booster or when the brake booster's system function is limited can increase the braking distance significantly. This may lead to
accidents resulting in serious or fatal injuries.
Never stop the engine or switch the ignition off while the vehicle is moving.
Press the brake pedal harder if the brake booster does not work or the vehicle is being towed.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
Switching the braking support system on and off
Driving situations
In order to avoid risks, the brake systems should not be switched off under normal conditions
WARNING
When ESC Sport is switched on, the risk of the vehicle swerving is significantly higher. The vehicle can be difficult for inexperienced drivers to handle at high
speeds. Accidents and serious or fatal injuries could result.
Only switch on ESC Sport if you are driving on a closed track and are experienced in sporty driving.
Do not take any risks.
Switching on and off
1. Open the vehicle settings of the Infotainment system Vehicle settings menu.
2. Open the settings for parking systems.
3. Select the function.
If the setting is no longer being used, you should completely switch off the braking assistance system again
ASR
It can be helpful to switch off ASR when the vehicle is driven on loose ground or when “rocking” the vehicle out of place because it is stuck
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ASR is manually switched off. The yellow indicator light turns on.
ESC Sport
The function assists with sporty driving. The ESC intervenes later to stabilize the vehicle, e.g. during fast cornering
ESC Sport is switched on. The yellow indicator light turns on.
Button in the center console
Fig. 125 Located on the center console: Button to manually switch ASR or ESC Sport on and off (depending on how your vehicle is equipped).
Switching off the ASR
1. Press the
button for about one second fig. 125.
2. Press the
button again to switch ASR on again.
Switching on ESC Sport
1. Press the
button for about three seconds fig. 125.
ASR switched off and ESC Sport switched on.
2. Press the
button again to switch ASR and ESC on again.
Troubleshooting
ABS failure or malfunction
The yellow indicator light turns on.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility
The vehicle can be braked without ABS.
ESC malfunction
The yellow indicator light turns on. ESC has been switched off.
There is a fault or malfunction.
1. Switch the ignition off and on.
2. Drive a short distance at a speed of approximately 15 km/h (approx. 9 mph) to 20 km/h (approx. 12 mph).
3. If the
indicator light stays on, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Noises in the braking assistance systems
When the braking assistance systems are actively regulating, the brake pedal may move or noises may occur.
1. Continue braking with the necessary force and, if necessary, steer the vehicle.
WARNING
If the
brake warning light comes on together with the
indicator light, the regulating function of the ABS could be malfunctioning. This can cause the
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rear wheels to lock when braking. This could cause you to lose control of the vehicle and lead to accidents with serious or fatal injuries.
Drive at low speed to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake system checked.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Avoid sudden braking or driving maneuvers.
WARNING
If the
indicator light does not turn off, or comes on during the journey, the ABS is not working correctly. The vehicle can only be stopped with the normal
brakes. If the ABS is restricted, this may lead to accidents causing damage to the vehicle and serious or fatal injuries.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
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Practical equipment
Storage compartments
Introduction
WARNING
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause a loss of vehicle control, and can
cause accidents and serious or fatal injuries.
Store objects in only closed storage compartments.
Always keep the storage compartments closed while driving.
Only hang lightweight clothing, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the coat hooks in the vehicle.
Never leave heavy, hard or sharp objects in clothing pockets.
WARNING
If the glove compartment is open while you are driving, objects may be flung into the vehicle interior. This can cause a loss of vehicle control, and can cause
accidents and serious or fatal injuries.
Always keep the glove compartment closed while driving.
WARNING
Lighters in the vehicle can become damaged or ignite unintentionally, for example due to high surface temperatures. This can cause severe burns and vehicle
damage.
Before closing compartments or storage areas, always make sure that there are no cigarette lighters near the sections that will be closing.
Never place lighters in compartments, in storage areas, or on other surfaces in the vehicle.
WARNING
Incorrect usage of the cup holders can cause injuries. Hot beverages in the cup holders could spill and cause burns while driving, during sudden braking
maneuvers, or in collisions.
Do not place hot beverages in the cup holders.
Take care that only suitably sized drinks are stored in the cup holder. Drinks must always be steady and secure in the cup holder.
WARNING
Closed beverage bottles can explode from heat and burst from frost and cause severe injuries.
Never leave closed beverage bottles in an extremely hot or extremely cold vehicle.
NOTICE
Objects stored in the vehicle may be damaged by strong sunlight or the effects of heat or cold or cause damage to the vehicle.
Never leave any objects, groceries, or medications that are sensitive to temperature in the vehicle interior.
Bear in mind that objects made from transparent materials, e.g. transparent suction cups on door windows, can concentrate sunlight.
Sockets
Introduction
Electrical devices can be connected to the sockets in the vehicle.
The 12 V socket only works when the ignition is switched on.
WARNING
Using sockets and connected electrical devices incorrectly can cause fires and serious injuries or death.
187
If the electrical devices become too warm, turn off the devices immediately and disconnect them.
Be aware that sockets and devices connected to them may still be used, e.g. by children in the vehicle, when the ignition is switched off.
NOTICE
Electrical devices that are unsuitable, not permitted, or connected incorrectly may cause damage to the vehicle or electronics. Do not use any malfunctioning
devices.
Never connect electrical devices that provide power, such as solar panels or battery chargers, to the 12 V socket in order to charge the 12 V vehicle
battery.
Only use electrical devices that have been tested for compliance with the applicable directives for electromagnetic compatibility.
Do not use any malfunctioning devices.
To reduce the risk of damage from voltage fluctuations, turn electrical devices off before switching the ignition on or off and before starting the engine.
Refer to the operating instructions for the electrical devices.
NOTICE
The vehicle electrical system can be damaged when the maximum load is exceeded.
Never connect electrical devices that draw more than the specified load of a 12 V socket.
The 12 V vehicle battery will drain if the ignition and electrical devices are switched on while the engine is switched off.
Unshielded devices can cause malfunctions in the radio, the Infotainment system and in the vehicle electronics, depending on the vehicle equipment.
Sockets in the vehicle
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Do not exceed the maximum power of the sockets. The power draw of the external devices is indicated on their identification labels.
12 V socket
Fig. 126 In the front part of the center console: 12 V socket with removable cover (general example).
The total continuous output of all 12 V sockets in the vehicle is 120 watts
Introduction.
The maximum power of a 12 V socket in the vehicle with the engine running totals 180 watts.
188
NOTICE
Using 12 V sockets for too long at maximum power can cause the fuse to blow.
Never use 12 V sockets at their maximum power for longer than 10 minutes.
Only ever use a single 12 V socket at maximum power.
Charging Options for Mobile Devices
Please read the introductory information and heed the Warnings and Notice
and Introduction.
You can charge mobile devices in the
vehicle either wirelessly or by using the
built-in USB-C connectors.
Charging with USB-C Connectors
The vehicle may contain the following USB -C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
Available Charging Power
Voltages up to 20 V are provided via the USB port, which enables up to 45 W charging power.
Depending on the vehicle equipment, the following charging profiles may be supported by the USB ports:
Legacy charging (2.5 W).
BC1.2 (7.5 W).
USB-C charging (15 W).
USB power delivery (up to 45 W).
The actual charging power of the connected device depends on the following aspects:
Supported charging profiles.
Device charge level.
Device temperature.
Charging cable used.
For double USB ports, the charging power can be split between both ports.
Wireless charging function
Fig. 127 General example: Storage compartment with a liner pad for wireless charging in the center console.
Shelf with a liner pad.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances. To use this function, you need a suitable Qi-
certified cell phone. To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. New technologies might not be compatible
with the wireless charging function. The manufacturer of the cell phone can offer further information regarding compatibility.
The maximum charging power is 5 watts.
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Depending on the vehicle, the rear shelf with liner mat fig. 127 for the wireless charging function is located in the center console or between the front seats in a
storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 127. The symbol on the liner mat
may look different in some vehicles.
Only a single Qi-certified cell phone without a protective case and with maximum dimensions (width x length) of 80 mm x 140 mm (approx. 3 in x 6 in) should be
placed flat on the wireless charging function shelf at a time.
Qi-certified cell phones with larger dimensions cannot be charged wirelessly.
Wireless Cell Phone Charging
Requirements
You must have a suitable cell phone that does not exceed the maximum dimensions and supports the Qi standard.
1. Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating
instructions.
2. Place your cell phone, without a protective case and with the display facing upward, completely flat at the center of the shelf.
The charging process starts automatically.
The Infotainment system informs you when the charging process is starting and, if applicable, if there are any foreign objects with metal components in the storage
compartment. Remove foreign objects immediately.
Your Cell Phone Is Not Recognized
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a
foreign object in the storage compartment.
If a suitable cell phone is used and its position is corrected, the fault may be eliminated. Remove your cell phone and place it correctly in the storage compartment
for the wireless charging function.
WARNING
Notifications on the cell phone display may distract the driver. This can result in accidents and serious injury or death.
Only place a single suitable and, if applicable, Qi-certified cell phone without a protective case and with maximum dimensions (width x length) of
80 mm x 140 mm (approx. 3 in x 6 in), in accordance with the specifications, on the shelf in the storage compartment at a time.
WARNING
Metal objects on the shelf can become very hot. This may cause burns or fires.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
If any ID cards, debit cards or credit cards with magnetic strips or chips are placed on the wireless charging shelf, the data saved on the magnetic strips or chips
could become unusable or damaged.
Do not place any ID cards, debit cards or credit cards with magnetic strips or chips on the wireless charging shelf.
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Data transmission
Cyber security
Cyber security describes measures that
reduce the risk of illegal access to
vehicle functions, data and control
modules caused by malware or an
Internet attack.
What are connectivity components?
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be
exchanged between the vehicle and external devices or the Internet.
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of
unauthorized access to vehicle systems.
The following connectivity components may not be available in all vehicles:
Diagnostic connection port
Control module with installed eSIM card.
Mobile phone interface
App-Connect.
Wi-Fi hotspot.
NFC radio technology.
Bluetooth® interface.
USB port.
SD card slot.
SIM card slot.
Security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software
and security mechanisms in the vehicle may also be updated at various times.
Generally, system updates improve the security, stability, and processing speeds of the vehicle systems in vehicles.
WARNING
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and the vehicle. Malfunctions may cause serious accidents
and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell
phones.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware.
Install the system updates provided by Volkswagen immediately System update.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by viruses through
manipulated data and by malware. This may cause a complete loss of data or damage to computers, data carriers or cell phones.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
Regularly update the antivirus program using the supplied system updates or upgrades provided by the vendor.
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System update
Introduction
The system update is a preventative
measure, for example, to protect from
malware and to optimize functionality.
A system update can be used to update the software of control modules in the vehicle.
Depending on the vehicle and country, this can be performed in two ways:
System update by a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility.
System update by Volkswagen via an Over-the-Air Update.
How do I recognize an upcoming system update?
When switched on, the Infotainment system displays an upcoming system update.
If multiple system updates are available for the vehicle at a given time, one system update must be successfully completed before the next system update can be
carried out.
WARNING
In very occasional circumstances, there is the possibility that a control module may no longer work properly after a system update. Malfunctions in a control
module and the vehicle can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
WARNING
If the digital instrument cluster malfunctions after a system update, no instruments, warning lights, symbols or messages can be displayed. Driving with a
malfunctioning instrument cluster can lead to serious accidents and fatal injuries.
Do not use the vehicle. Contact Volkswagen Customer Care.
A measure (e.g. engine tuning) to increase performance or efficiency that has not been undertaken by Volkswagen may be undone when you update the
system.
Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed once before or after a system update.
The release notes cannot be viewed again after this.
Prerequisites for a system update
Please read the introductory information and heed the Warnings and Notice
Introduction.
The following prerequisites must be met so that the system update download can take place and you can install the software.
The “system update” function is available in your country.
A primary user has been set up.
The vehicle is in an area with enough mobile reception.
The 12-volt vehicle battery is sufficiently charged.
Download and software installation
Please read the introductory information and heed the Warnings and Notice
Introduction.
Download costs
A system update is downloaded via the factory-installed control module with an eSIM card and is free of charge. Volkswagen pays the connection charges.
The download duration depends on the network quality, file size and type of system update.
The download can be interrupted at any time and then continued if required by switching on the ignition.
Prerequisites for download
The requirements for a system update have been met
Prerequisites for a system update .
The ignition and Infotainment system are switched on.
Information in the Infotainment system has been noted.
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The download has been confirmed in the Infotainment system.
Software installation
Select a time for the software installation of a system update at which neither you nor any other person needs to use the vehicle.
WARNING
Control units are deactivated and do not operate for the duration of any software installation. Driving with deactivated or non-functioning control units can lead
to accidents and fatal injuries.
Never operate your vehicle during a software installation.
Requirements
The requirements for a system update have been met
Prerequisites for a system update .
The vehicle is parked safely in accordance with legal requirements and local conditions
Parking.
The software installation in the Infotainment system is confirmed.
Functional limitations during software installation
During software installation, control units, functions and displays will not be available. Do not use the vehicle during this process and do not operate the Infotainmen
system.
Infotainment system central computer: During software installation, the central computer, display and control unit and other control modules will not be
available.
Control unit for the digital instrument cluster: During software installation, it may be the case that there are no or limited displays in the instrument cluster.
Control module with integrated eSIM: for the duration of the software installation process, the “Emergency Call Service” will not be available.
Switching on the ignition during the software installation can cause the following error message: Error: Emergency call function. Please service vehicle. This is
normal in this case. Please wait a few minutes until the message disappears.
Following the software installation
After the software installation and before starting the engine, read the message regarding completion of the installation in the Infotainment system or instrument
cluster. The vehicle takes up to a minute to display the system update status.
The engine can be started following the successful software installation.
If the software installation is unsuccessful: Troubleshooting.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Software installation is unsuccessful
If the software installation was not successful, a corresponding error message appears in the Infotainment system or instrument cluster. Take note of
corresponding messages and warning notifications.
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and displays will not be available until the
error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.
Should I allow the system update?
For your own benefit, you should run the system update as soon as possible. If the system update is ignored multiple times by the driver, you must see a suitably
qualified professional for advice. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Can I interrupt the software installation?
No, this is not possible.
What happens if the software installation is interrupted?
If a software installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules cannot be updated and may be damaged by the
incomplete software installation.
Wired and wireless connections
Introduction
Some external devices can be connected to the Infotainment system using the wired and wireless connections in the vehicle, if available.
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections may differ within a model line or in a
model with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was placed in the vehicle at the factory, if
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available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too forcefully may cause malfunctions and
damage to devices.
Only use suitable and undamaged connector cables.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing lightly. Pressing strongly can damage the
device connection and the plug on the connector cable.
The connector cable must not be pinched or bent sharply.
If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function of the connector cable used, if
necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice
Introduction.
Using the USB port, you can transfer
data and charge devices or only charge
devices.
USB-C port
Fig. 128 USB-C connection in the vehicle (general example).
The vehicle may contain the following USB-C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
You can find information about charging options and charging power here Charging Options for Mobile Devices .
Possible USB port installation locations
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
In the center console.
At the base of the interior rearview mirror.
In the storage compartment in the center console.
In the compartment underneath the center armrest.
USB ports at the rear seats only come with a charging function.
Available Data Transfer Functions
The following USB data transfer functions are available depending on the vehicle equipment.
App-Connect App-Connect.
Media playback Media mode.
Update, e.g. of the navigation data Navigation data.
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Instructions and restrictions
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Bluetooth® interface
Please read the introductory information and heed the Warnings and Notice
Introduction.
The Bluetooth interface is a wireless connection.
In Bluetooth audio mode, audio files that are on a Bluetooth audio source that is connected via Bluetooth, such as a cell phone, can be played through the vehicle
speakers.
Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this function.
Bluetooth profiles
The Infotainment system is equipped with a Bluetooth interface at the factory.
A maximum of three Bluetooth devices can be connected at the same time.
The following Bluetooth profiles may be available in the specified version or in another version:
HFP 1.7.
Telephony and handsfree mode.
A2DP 1.3.
Music playback.
AVRCP 1.6.
Display and operation for music playback.
Transfer of cover art.
PBAP 1.2.
Access to phone book and call lists.
MAP 1.4.
Access to SMS and e-mail.
SPP 1.2.
Serial data transfer via Bluetooth.
Requirements
The Bluetooth audio source supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).
The
Bluetooth audio (A2DP/AVRCP) function is activated in the Bluetooth settings menu.
Controlling playback
The extent that the Bluetooth audio source can be controlled by the Infotainment system depends on the type of Bluetooth audio source that is connected.
For media players that support the AVRCP Bluetooth profile, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth
audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainmen
system.
Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly.
On a connected Bluetooth audio source, all warning and operation tones, such as touch tones on a cell phone, should generally be switched off to avoid
interference and malfunctions.
Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port
at the same time, the
Bluetooth audio connection may be automatically disconnected.
Connecting an external audio source via Wi-Fi
Please read the introductory information and heed the Warnings and Notice
Introduction.
The Wi-Fi connection is a wireless connection.
In Wi-Fi audio mode, sources such as cell phones that are connected via Wi-Fi can be used for audio streaming.
The availability of the Wi-Fi function depends on the country and the Infotainment system being used.
Requirements
The connected audio source has a suitable app or supports media sharing using the UPnP standard.
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There must be a Wi-Fi connection to the audio source.
Starting Wi-Fi audio streaming
1. Lower the volume on the Infotainment system.
2. Tap MENU
to open the Media main menu.
3. Start the UPnP server application or a suitable app for audio playback on the Wi-Fi audio source.
4. Tap
and select
Wi-Fi .
5. Follow the instructions shown on the Infotainment system screen and on the Wi-Fi audio source screen.
The function key for selecting the audio source
in the Media main menu can vary if another audio source is connected with the Infotainment system, e.g. by
USB
, and is selected.
Controlling playback
The extent to which the Wi-Fi audio source can be controlled by the Infotainment system depends on the type of Wi-Fi audio source that is connected.
Wi-FI hotspot
Introduction
The "Wi-Fi hotspot" function is not available in all countries and vehicles.
Some Infotainment systems can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client)
Setting up a Wi-Fi client.
A data connection is required for connecting to the Internet and for certain functions, such as using VW Car-Net.
The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe
legal regulations for the country where you are operating the vehicle.
There may be fees for the required data connection. Volkswagen recommends using a mobile phone plan with a flat rate data package due to the possible
volume of data. Information on this can be obtained from the mobile network provider.
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data plans online, especially in other
countries.
When crossing the border into countries with different permitted radio frequencies than your own country, use of the wireless function/the Wi-Fi must be
deactivated to comply with legal provisions. The wired functions are not affected by this restriction and can still be used.
Opening the Network settings menu
1. To open the System Settings menu, tap MENU
Or: to open the Car-Net settings (mobile online services) menu, open the Car-Net main menu and tap
2. To open the Network settings menu, tap Network.
3. Tap the function key of the respective section to configure the settings.
Changes will be automatically applied when the menu is closed.
The Network settings menu is only visible if a SIM card is in the Infotainment system, if there is an active Bluetooth rSAP connection or if a suitable CarStick is
connected to the Infotainment system.
Function keys in the Network settings menu
Network settings
The submenu opens for connection settings with the mobile phone service provider (Mobile network settings menu) from whom the SIM card
was purchased.
Data roaming:Data roaming is deactivated. To use a data connection while out of the country, data roaming must be activated. This may result in additional
charges. For information on roaming fees, contact the mobile phone service provider.
Current connection details :Display of data packets sent and received through the Infotainment system. This display may differ from the mobile phone network
provider data.
Restore factory settings :Restoring the factory settings deletes all previous inputs and settings.
Internet connection :Opens a context menu with the options Do not allow (data connection will not be established), Show disclaimer (data connection will only
be established after the prompt is confirmed) and Always allow (data connection will be established automatically).
Function keys in the Mobile network settings menu
Access point name :Mobile network provider's access point name for the mobile network connection. The name is automatically preset and, if necessary, can
be manually changed according to the respective mobile phone service provider specifications.
User name :User name when accessing the mobile network provider access point. The user name is automatically preset and, if necessary, can be manually
changed according to the respective mobile phone service provider specifications.
Password : Password to connect to the mobile network. The password is automatically preset and, if necessary, can be manually changed according to the
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respective mobile phone service provider specifications.
Authentication :Depending on the mobile network provider, authentication (verification of identity) may be necessary. If this is the case, select Secure. If not,
select Normal.
Reset automatic connection settings :Any entries and settings that have been made are reset to the default settings.
Establishing a data connection
Wi-Fi (9.2" version and 8" version)
Wi-Fi in accordance with IEEE 802.11 b/g/n.
2.4 GHz and 5 GHz data transfer.
Two Wi-Fi modes at once:
Tethering (2.4 GHz).
2.4 GHz access point.
Up to eight Wi-Fi devices can be connected at the same time.
Internet connection via Wi-Fi:
Tethering via cell phone.
Hotspot for clients in the vehicle.
Apple CarPlay™ via Wi-Fi.
Android Auto™ via Wi-Fi.
Simplified pairing process via WPS, NFC or QR code .
Possible data connection types
SIM card in SIM card reader:
Suitable SIM card in the SIM card reader. Allow Internet connection must be activated in the Network settings menu. A stable
network connection is only possible with a compatible SIM card.
Bluetooth Profile rSAP:
The Infotainment system is connected to a suitable cell phone via the Bluetooth profile rSAP. Allow Internet connection must be
activated in the Network settings menu.
External Wi-Fi device:
Use the Wi-Fi hotspot on an external cell phone Setting up a Wi-Fi client.
eSIM (embedded SIM):The vehicle has a control module with installed eSIM card (eSIM). In order to use the Wi-Fi hotspot, you need to purchase data plans via
the In-Car Shop or via the online shop of our mobile communications partner.
The types of possible data connections depend on the country and equipment.
Requirements
Network settings Allow Internet connection is activated in the settings menu.
Or: Data connection Integrated data connection is activated.
Setting up and deactivating a Wi-Fi hotspot
Depending on the vehicle equipment and in some countries, the Infotainment system can be used as a Wi-Fi hotspot for Internet access on up to four Wi-Fi devices
To connect to the Internet and, for instance, to be able to use VW Car-Net, a data connection is additionally required, for example via an internal eSIM card, a
CarStick or an external Wi-Fi device.
The possible types of data connections depend on the country and the Infotainment system being used.
Determining network information
Requirements
Your vehicle has been added to your VW Car-Net user account.
You have paid for a data plan for your vehicle.
1. Log in to the user account via the VW Car-Net app or the VW Car-Net portal and select the vehicle.
2. Search for the network name (SSID ) and select the network key (password) for the vehicle as follows:
In the portal, under User
Wi-Fi SSID and password.
Or: in the app, under User
Wi-Fi SSID & password.
Setting up a Wi-Fi hotspot
1. Tap MENU Setup
Wi-Fi Mobile hotspot.
2. Tap Mobile hotspot and activate it.
3. Search for available networks on the Wi-Fi device.
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4. Select from the network names (SSID).
5. Enter the network key on the Wi-Fi device and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
6. Optional: repeat the process to connect other Wi-Fi devices.
Deactivating a Wi-Fi hotspot
1. Tap MENU Setup
Wi-Fi Mobile hotspot.
2. Tap Mobile hotspot and deactivate it.
Setting up a Wi-Fi client
The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device, e.g. of a cell phone, to connect to the Internet and use mobile online services.
Connecting to Wi-Fi
1. Activate the Wi-Fi hotspot on the Wi-Fi device. Refer to the manufacturer's operating instructions.
2. Open the Hotspots (Wi-Fi) menu. To do this, tap MENU Settings
Wi-Fi Wi-Fi .
3. Activate Wi-Fi in the Infotainment system. To do this, activate the
Wi-Fi checkbox.
4. Tap Search and select the preferred Wi-Fi hotspot from the list. The search for available Wi-Fi hotspots may take a few seconds.
5. If necessary, enter the network key of the Wi-Fi hotspot in the Infotainment system and confirm by pressing OK.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Manual settings : enter the network settings of an external Wi-Fi device manually.
The Infotainment system cannot be used both as a hotspot and as a client of a Wi-Fi network at the same time. To connect the Infotainment system as client to
a Wi-Fi device, the hotspot of the Infotainment system must first be switched off.
Due to the large number of Wi-Fi devices that are available, there is no guarantee that all functions will always be available.
The Wi-Fi function may not be available in all countries and may vary.
Quick connection
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be
executed by scanning in a QR code.
WPS with the Infotainment system as a Wi-Fi hotspot
1. Tap MENU
Wi-Fi Mobile hotspot (Wi-Fi).
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device to be connected.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
4. Repeat the process to connect additional Wi-Fi devices.
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all connection attempts will fail.
WPS with Infotainment system as client
1. Tap MENU
Setup
Wi-Fi Wi-Fi.
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
WPS is not supported by all cell phones or some external Wi-Fi devices. In this case, connect manually:
Setting up the Infotainment system as a Wi-Fi hotspot
Wi-FI hotspot, Setting up and deactivating a Wi-Fi hotspot .
Connecting the Infotainment system as client to the hotspot of an external Wi-Fi device
Setting up a Wi-Fi client.
App-Connect
Introduction
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the Infotainment system screen.
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and a Wi-Fi connection.
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The following technologies may be available:
Apple CarPlay™.
Apple CarPlay™ Wireless.
Android Auto™.
Android Auto™ Wireless.
MirrorLink®.
Which App-Connect technologies are available to you depends on the country and on the cell phone in use.
MirrorLink, Apple CarPlay and Android Auto are technologies which are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if
these technologies are canceled, discontinued or deactivated during the service life of the vehicle.
You can find more information on the Volkswagen website.
App-Connect wireless function in the event of border crossings
In the event of border crossings into countries with different permissible radio frequencies than your own country, please note the following:
The App-Connect wireless function may be limited due to legal provisions, or may not be possible at all. This can be indicated by a message in the Infotainmen
system.
The App-Connect wireless function must be deactivated due to legal provisions. The Wi-Fi hotspot must be deactivated.
This does not apply to wired functions.
Opening the App-Connect main menu
Navigation to the App-Connect main menu depends on the Infotainment system being used.
1. Tap
Or: tap MENU
Or: press APP .
Setting up App-Connect Wireless
In order to use App-Connect Wireless, first pair the cell phone with the Infotainment system.
Connecting a cell phone for the first time
1. Unlock the cell phone.
2. Activate Wi-Fi reception and Bluetooth on the cell phone.
3. Connect the cell phone to the Infotainment system via a USB cable or Bluetooth.
4. Open the App-Connect main menu if it does not open automatically.
5. Select the cell phone and your preferred technology.
6. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.
7. Disconnect the USB connection and re-connect with the Infotainment system using Wi-Fi or Bluetooth.
App-Connect Wireless set-up is complete.
Pairing is complete. The paired cell phone can now use App-Connect Wireless in the future without a USB connection.
If any pop-up menus were dismissed during the connection process, App-Connect Wireless will not be available. In this case, Volkswagen recommends deleting the
devices from the cell phone settings and Infotainment system and restarting the connection process.
App-Connect Wireless may not be supported by all technologies.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.
Only use apps and functions when the vehicle is stationary.
Always drive attentively and responsibly.
WARNING
If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or even fatal injuries.
Protect the cell phone and its apps from misuse.
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps, inadequate programming of third-party
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apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data carriers, computers, tablets and cell phones.
Apps
Please read the introductory information and heed the Warnings and Notice
Introduction.
Content from Volkswagen apps and third party provider apps displayed on cell phones can be displayed on the Infotainment system screen using Volkswagen App-
Connect.
Apps from third-party providers may be incompatible.
The use of apps and the required mobile phone connection may be subject to additional charges.
Apps can be based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers of the apps may vary.
Furthermore, some apps depend on the availability of services from third party providers.
It cannot be guaranteed that the apps that are offered will be able to run on all cell phones and with all operating systems.
The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and enhanced without notice.
To avoid driver distraction, only certified apps can be used while driving.
Symbols and settings for App-Connect
Please read the introductory information and heed the Warnings and Notice
Introduction.
Symbols in the App-Connect menu
The symbols present depend on the type of Infotainment system and the vehicle model.
Show further information.
Open the App-Connect settings menu.
Open the App-Connect settings menu.
Select the Apple CarPlay technology.
Select the Android Auto technology.
Select the MirrorLink technology.
Setting options in the App-Connect settings menu
The setting options depend on the integrated Infotainment system.
Mobile devices:
Open the device manager.
Activate data transmission for VW apps: Data transmission for VW apps is activated.
Allow MirrorLink messages to display: Messages are displayed when using MirrorLink.
Apple CarPlay™
Please read the introductory information and heed the Warnings and Notice
Introduction.
Requirements
The following requirements must be met in order to use Apple CarPlay:
The iPhone must support Apple CarPlay.
Voice control (Siri) must be activated on the iPhone.
Apple CarPlay must be activated in the iPhone settings without restrictions.
The iPhone must be connected to the Infotainment system with a USB connection. Only USB ports with data transfer are suitable for use with Apple CarPlay
The USB cable being used must be an original cable from Apple.
Apple CarPlay Wireless: Bluetooth and Wi-Fi must also be activated on the iPhone.
These technologies may not be available in all countries.
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the Volkswagen and Apple CarPlay website or at
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting an iPhone for the first time, follow the instructions on the Infotainment system screen and the iPhone display.
The requirements must be met in order to use Apple CarPlay.
Starting Apple CarPlay
1. Tap MENU App-Connect
to open the App-Connect main menu.
Or: press APP .
2. To connect to the iPhone, tap
Apple CarPlay.
Disconnecting
1. Tap
in Apple CarPlay mode to open the App-Connect main menu.
2. To end the active connection, tap
or
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The presentation of the function keys in the display may vary.
Special conditions
During an active connection with Apple CarPlay, the following conditions apply:
Bluetooth connections between the iPhone and the Infotainment system are not possible.
If there is an active Bluetooth connection, it will be automatically ended.
For an iPhone connected with the Infotainment system via Apple CarPlay, phone functions can only be accessed via Apple CarPlay.
The connected iPhone cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which was started last ends the previous
active one.
Depending on your Infotainment system, you can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
Voice control
The “voice control” function depends on the vehicle equipment.
1. Tap
briefly to start the Infotainment system voice control.
Or: to start voice control (Siri) on the connected iPhone, tap and hold
Android Auto™
Please read the introductory information and heed the Warnings and Notice
Introduction.
Requirements
The cell phone - hereafter referred to as a smartphone - must support Android Auto.
An Android Auto app must be installed on the smartphone.
If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB connection that allows data transfer.
The USB cable used must be an original cable from your mobile device manufacturer.
Android Auto Wireless: Bluetooth and Wi-Fi must also be activated on the smartphone.
These technologies may not be available in all countries.
Information on technical requirements, compatible smartphones, certified apps and availability can be found on the Volkswagen and Android Auto websites or
at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a smartphone for the first time, follow the instructions on the Infotainment system screen and the smartphone display.
The requirements must be met in order to use Android Auto.
1. Tap MENU
to open the App-Connect main menu.
Or: press APP .
2. Tap
Android Auto to establish the connection with the smartphone.
Disconnecting
1. Tap Close
in Android Auto mode to open the App-Connect main menu.
2. Tap
to end the active connection.
Special conditions
During an active connection with Android Auto, the following conditions apply:
An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free profile, HFP) at the same time.
Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the Android Auto device is connected to the
Infotainment system via Bluetooth at the same time.
An active Android Auto device cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which was started last ends the previous
active one.
You can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
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You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
Voice control
The “voice control” function depends on the vehicle equipment.
1. Tap
briefly to start the Infotainment system voice control.
Or: Tap and hold the
button to start voice control of the connected smartphone.
MirrorLink®
Please read the introductory information and heed the Warnings and Notice
Introduction.
Function keys
Returns to the App-Connect main menu. Here you can end the MirrorLink connection, connect another cell phone, or select another technology.
Tap to
close apps that are open. Then tap the apps to be closed or tap the Close all function to close all open apps.
Tap to display the cell phone on the Infotainment
system screen.
Open the MirrorLink settings.
Tap to return to the MirrorLink main menu.
Requirements
The cell phone must support MirrorLink.
The cell phone must be connected to the Infotainment system via a USB connection with data transfer.
The USB cable used must be an original cable from your cell phone manufacturer.
Depending on the cell phone in use, an appropriate Car Mode app must be installed on the device to use MirrorLink.
Information about technical requirements, compatible cell phones, certified apps and availability can be found via the Volkswagen and MirrorLink website or
at your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a cell phone for the first time, follow the instructions on the Infotainment system screen and the cell phone display.
The requirements must be met in order to use MirrorLink.
1. Tap MENU App-Connect
to open the App-Connect main menu.
Or: press APP .
2. Tap
to connect to your cell phone.
Disconnecting
1. Tap MirrorLink mode APP to open the App-Connect main menu.
Or: To get to the MirrorLink main menu, tap
2. Tap
to end the active connection.
Special conditions
When there is an active connection with MirrorLink, the following conditions apply:
An active MirrorLink device can also be connected with the Infotainment system at the same time via Bluetooth.
If the MirrorLink device is connected to the Infotainment system via Bluetooth, you can use the Infotainment system phone function.
An active MirrorLink device cannot be used as a media device in the Media main menu.
You can view information about telephone operation in the instrument cluster display.
The instrument cluster display will not show upcoming turns or display information about media mode.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
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