Volkswagen ID.4 (2023 year). Manual in english - page 6

 

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Volkswagen ID.4 (2023 year). Manual in english - page 6

 

 

Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly.
WARNING
Setting the volume too high prevents you from hearing audible signals. Failure to hear audible signals from outside the vehicle can lead to accidents.
Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as sirens on emergency service vehicles)
can still be heard.
WARNING
Setting the volume too high can cause hearing damage even if you are exposed to a loud volume for only a short time.
Select a volume that is at a comfortable level for all vehicle occupants.
Avoid excessive volume levels.
WARNING
Sudden volume fluctuations can distract the driver, e.g. when an audio or media source is connected or changed. This could cause accidents and injuries.
Reduce the volume level before changing or connecting an audio or media source, for example.
WARNING
The following conditions may prevent or cause interruptions to emergency calls, phone calls, and data transmission:
If you are in a location with no or very poor cell phone or GPS reception.
If you are in a location where there is good cell phone and GPS reception, but the telecommunications provider's mobile communications network is
malfunctioning or unavailable.
If the vehicle components required for emergency calls, phone calls, and data transmission are damaged, not operating, or have insufficient power.
If the cell phone battery is drained or if the battery charge level is too low.
WARNING
Radio stations can broadcast messages about disasters and dangers. It may not be possible to receive or send messages under the following conditions:
If you are in a location with no radio reception, or insufficient reception.
If the radio station's frequency bands are malfunctioning or not available.
If the speakers and vehicle components required for radio reception are damaged, not operating, or have insufficient power.
WARNING
In some countries and mobile networks, emergency calls can only be made under the following conditions:
A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.
Adequate network coverage is available.
WARNING
If a cell phone or CB radio is used inside the vehicle without connection to an outside antenna, the limit values for electromagnetic radiation inside the vehicle
may be exceeded and endanger the health of all vehicle occupants.
Keep the cell phone antenna at least 20 cm (approximately 8 inches) away from any active medical implants, such as pacemakers, because cell phones
can impair the function of active medical implants.
Do not carry a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping a phone in a
shirt pocket.
Immediately switch off cell phones if you suspect they could impair an active medical implant, e.g. pacemaker, or other medical device.
WARNING
2
3
Loose, unsecured or incorrectly mounted cell phones, external devices and accessories can be thrown through the vehicle interior in the event of sudden driving
or braking maneuvers or a collision. This can cause accidents and serious injuries.
Secure cell phones, external devices and accessories outside of the airbag deployment zone or stow them securely.
Always secure or store cell phones, external devices, audio sources and accessories in the dedicated compartments and holders in the vehicle so that
they cannot be thrown through the vehicle interior and cannot impede the driver.
Never leave heavy, hard or sharp objects in the pockets of clothing.
Arrange cables for external devices and audio sources so that they are not in the way of the driver.
WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation and you must not be tempted to take
safety risks.
Always drive attentively and be ready to intervene at any moment.
Always bear in mind that traffic signs, signal systems, traffic regulations and local circumstances have priority over the driving recommendations and
displays in the navigation system.
Always adapt your speed and driving style to the current visibility, weather, road and traffic conditions.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
Select the volume setting so that the speakers are not damaged.
User information
Refer to
and Safety instructions.
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start,
only the Rear Assist camera can be displayed.
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to
start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, it is also necessary to turn the driving mode
selector to neutral position or press the
electronic parking brake button on the driving mode selector. This is not a malfunction, but rather compliance
with legal regulations.
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
The Infotainment system will switch off automatically once the vehicle is no longer drive-ready and if the 12 V vehicle battery charge level is too low.
In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume
reduction level can be adjusted.
The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup
Copyright.
If selling or loaning your vehicle, make sure that all data, files and settings stored are deleted, and that any external audio sources and data carriers are
removed, if applicable.
Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable
functions to be carried out, data transfer must not be restricted.
Overview and controls of the 12" version
2 4
Refer to
and Safety instructions.
Fig. 113 Overview: display and control unit, 12" version.
Time.
Status display for the “Privacy settings” function with the eSIM signal strength display (availability depends on the country) and number of notifications.
Home Button:
(hereafter: HOME ).
Temperature display (can be adjusted
) and status display for seat heating and seat ventilation (available depending on vehicle equipment).
Sensor area (Infotainment system on or off).
Touch control for temperature.
Touch control for volume.
Views (current view is highlighted).
Control Center.
Function keys for main menus.
Screen (touchscreen).
Further information and tips for operating the Infotainment system can be found in this Owner's Manual
Operating the Infotainment system .
Home Button:
(hereafter: HOME )
In some countries, the Home Button can be adjusted System and sound settings. The Home Button is hereafter referred to as HOME .
1. To open the home screen, tap HOME .
Sensor area (Infotainment system on or off)
1. Tap the sensor area to manually switch the Infotainment system on or off.
Touch control for temperature
Touch control for the driver seat and touch control for the front passenger seat.
Swipe left to reduce the temperature.
Swipe right to increase the temperature.
Touch control for volume
Swipe left to reduce the volume.
Swipe right to increase the volume.
2
5
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications, e.g. the Auto Hold function can be switched on and off here. Displayed functions
can be configured Personalizing the Infotainment system .
1. Tap the selection and swipe down to open the control center.
Function keys for main menus
You can configure the position of the function keys Personalizing the Infotainment system .
1. To open a main menu, tap the corresponding function key e.g.
for navigation.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available Operating the Infotainment system.
1. Tap HOME
Operation.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap HOME
Screen Hand gesture.
Overview and controls of the 10" version
Refer to
and Safety instructions.
Fig. 114 Overview: display and control unit, 10" version.
Time.
Status display for the “Privacy settings” function with the eSIM signal strength display (availability depends on the country) and number of notifications.
Home Button:
(hereafter: HOME ).
Temperature display (can be adjusted
) and status display for seat heating and seat ventilation (available depending on vehicle equipment).
Sensor area (Infotainment system on or off).
Touch control for temperature.
2 6
Touch control for volume.
Views (current view is highlighted).
Control Center.
Function keys for main menus.
Screen (touchscreen).
Further information and tips for operating the Infotainment system can be found in this Owner's Manual
Operating the Infotainment system .
Home Button:
(hereafter: HOME )
In some countries, the Home Button can be adjusted System and sound settings. The Home Button is hereafter referred to as HOME .
1. To open the home screen, tap HOME .
Sensor area (Infotainment system on or off)
1. Tap the sensor area to manually switch the Infotainment system on or off.
Touch control for temperature
Touch control for the driver seat and touch control for the front passenger seat.
Swipe left to reduce the temperature.
Swipe right to increase the temperature.
Touch control for volume
Swipe left to reduce the volume.
Swipe right to increase the volume.
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications, e.g. the Auto Hold function can be switched on and off here. Displayed functions
can be configured Personalizing the Infotainment system .
1. Tap the selection and swipe down to open the control center.
Function keys for main menus
You can configure the position of the function keys Personalizing the Infotainment system .
1. To open a main menu, tap the corresponding function key e.g.
for navigation.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available Operating the Infotainment system.
1. Tap HOME
Operation.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap HOME
Screen Hand gesture.
Operating the Infotainment system
Refer to
and Safety instructions.
Opening the digital manual of the Infotainment system (if available)
Further information and tips on operation can be found in the digital manual for the Infotainment system.
1. Tap HOME
Switching the Infotainment system on and off
When the driver gets in the vehicle, the Infotainment system automatically switches on. When the driver gets out of the vehicle, the Infotainment system
automatically switches off.
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
If the Infotainment system freezes, the Infotainment system automatically restarts. If restarting does not work, tap and hold the sensor area for approximately 15
2
7
seconds to switch the Infotainment system on and off.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
If you leave the vehicle while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user
input.
Opening the home screen
1. Tap HOME Overview and controls of the 12" version , Overview and controls of the 10" version .
Main menus on the home screen
The following main menus may be shown as function keys on the home screen:
Ambient lighting, ambient light Interior/reading lights, ambient lighting.
App-Connect App-Connect.
Assistance systems Driver assistance
systems.
Vehicle Driver information.
Help: Here, you can find additional information about Infotainment system functions and operation, e.g. the
quick guide .
ID. software: You will find information about the software version here.
Sound System and sound settings.
Charging High-
voltage battery.
Navigation Navigation. Radio/Media Radio mode, Media mode.
Legal.
Setup System and sound settings.
Shop.
Stationary air conditioning Heating and air conditioning system.
Telephone Mobile phone interface.
Configuring the home screen
In the display and control unit, you can configure the arrangement of the function keys, views and displays on the home screen or have them positioned by means
of factory-supplied layout templates.
1. Tap the function key and hold until the function key is highlighted.
2. Move the function key to the preferred position and release it.
Scrolling through lists, switching titles
Select your desired function, setting or track via the touchscreen or the control knob.
Moving objects, adjusting volume
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment
Personalizing the Infotainment system .
Zooming in or out of pictures and maps shown on the screen
Recommendation: Use thumb and index finger.
1. Tap and hold the screen with two fingers at the same time.
To zoom in on the pictures and maps shown, slowly move your fingers apart.
To zoom out of the pictures and maps shown, slowly move your fingers together.
Brief interruptions to operation
Frequent operation of the Infotainment system within a short time period during the journey may lead to brief interruptions to operation. The interruption is
automatically rectified after a short delay.
Personalizing the Infotainment system
Refer to
and Safety instructions.
Depending on the vehicle equipment,
you can personalize the Infotainment
system to access your favorite and
frequently used functions quicker.
The Infotainment system views contain tiles for accessing additional menus and functions.
Configuring tiles
Configure the tiles by removing or adding views.
1. Tap and hold tiles until an additional window appears.
2. To open the configuration screen, tap
To add a new view with tiles, tap
and tap on the desired template. New tiles are created without any functions.
Tap to remove a view with tiles.
3. Tap
to close the configuration screen.
4. To return to View, tap
or tap any free area of the screen.
There are always at least two views available. They cannot be removed. Depending on the vehicle equipment, you can add two further views. A maximum of
four views can be displayed.
2 8
Adjusting tiles
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
1. Tap and hold tiles until an additional window appears.
2. To add functions to a tile, tap on the desired tile.
3. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.
4. To remove a function from a tile, tap on the desired tile and tap
5. To return to View, tap
or tap any free area of the screen.
For some tiles, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see all the
functions.
Adjusting the control center
Personalize the Infotainment system's Control Center to access your favorite and frequently used functions quicker, such as the Auto Hold function.
1. Tap and hold the function until an additional window appears.
2. Tap the desired function in the additional window and hold until the function is highlighted.
3. Move the function to the preferred position and release it.
The active function is automatically removed from the control center and added to the additional window.
For the control center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see
all the functions.
Opening personalization tips (if available)
Further information and tips on personalization can be found in the digital manual for the Infotainment system.
1. Tap HOME
Adjustment.
System and sound settings
Refer to
and Safety instructions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
Changes will be automatically applied when the menu is closed.
or
The setting is selected and activated or switched on.
or
The setting is not selected and deactivated or switched off.
or
Open the
drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise.
Use the slide control to continuously change the
set value.
System settings
The Over-the-Air Update can mean that some of the system settings listed here may no longer be available or new ones may be added.
The system settings may include the following functions, information, and setting options:
Offline mode.
Screen.
Time and date.
Language.
Additional keyboard languages.
Units.
Voice control.
Wi-Fi.
Data connection.
Mobile devices.
Connect up VW Car-Net.
Restore factory settings.
System information.
Copyright.
Configuration assistant.
Opening system settings
1. Tap HOME Setup.
2
9
Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
Opening sound settings
1. Tap HOME Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Quiet.
Cleaning the screen
Refer to
and Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If the screen is cleaned with incorrect cleaning agents or when dry, it may be damaged.
Only apply gentle pressure.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to
and Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD
Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
Apple Music is a trademark of Apple Inc.
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where
available.
Android Auto™ is a certified trademark of Google, Inc.
Apple CarPlay™ is a certified trademark of Apple, Inc.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
21
MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
without a license from Microsoft or an authorized Microsoft subsidiary.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and nation
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
The radio stations are responsible for transmitted content.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Functions and radio symbols
Refer to
and Safety instructions.
Radio
The available scope of functions and also possible reception modes and bands depend on the vehicle equipment and are not available in all countries.
FM dual tuner (diversity aerial).
Summarized station list.
Merging of FM and DAB stations in a single list.
Summarized memory list.
Merging of all stations stored on station preset buttons in a list.
Up to 36 station preset buttons as storage locations for favorites.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™ 360L.
General symbols for radio operation
1. To open the main menu, open the home screen and tap
Overview and controls of the 12" version , Overview and controls of the 10" version .
FMSelect a FM reception mode.
Internet RadioSelect the Internet Radio reception mode.
SXMSelect the satellite radio reception mode.
Select the
band or reception mode.
Display favorites that are saved on station preset buttons.
Displayed small in a station list: Stations already saved on a station preset button as favorites.
Open current playback.
Opening the settings.
Select the previous station from the station list or station on the previous station preset button.
Select the next station from the station list or station on the next station preset button.
Mute the radio.
Display the frequency band for manual selection of
the FM frequency.
Only possible when the summarized station list is switched off in the settings in radio mode.
Switch between radio and media mode.
My playlist.
Add stations as favorites.
Symbols for Internet Radio operation
Open full-text search.
Unable to receive Internet radio.
Display the last internet radio station.
Display the 100 most popular internet radio
stations.
Display the available Internet Radio podcasts.
Display Internet Radio stations that originate from the preferred country.
Display Internet Radio
stations that transmit their program in the preferred language.
Display Internet Radio stations whose programs are of the preferred genre.
Display the
211
station selection.
Display podcast episodes.
Display associated stations and podcasts.
Skip 15 seconds of podcast episode.
Jump back 15
seconds of podcast episode.
Symbols for HD Radio operation
Station supports HD Radio.
Tune the HD Radio substations.
Open the Emergency list of the “HD Radio Emergency Alerts” function.
HD Radio logo.
Symbols for satellite radio operation
Display the channel list.
Open the window for entering the channel number.
Set up listener profile.
Adjusting, tuning, and storing stations
Refer to
and Safety instructions.
Selecting the frequency band or reception mode
Before selecting a station, you must first select a frequency band or reception mode. Various stations are available, depending on the selected frequency band or
reception mode. The available bands and reception modes depend on the vehicle equipment and are not available in all countries.
1. Tap to open the list of bands and reception modes.
2. Select the band or reception mode, e.g. FM.
Searching for and selecting a station
There are different ways to search for and select stations. The options vary based on the frequency band and reception mode.
Selecting via the multi-function steering wheel
You can select stations either from the station list or Favorites via the multi-function steering wheel.
To select the previous station, press
on the multi-function steering wheel.
To select the next station, press
on the multi-function steering wheel.
Select via the frequency band (FM)
You can select frequencies and save them as favorites.
Precondition:
The summarized station list is switched off in the settings.
1. Tap
2. Tap the cursor to press and slide to the frequency band and release at the desired frequency.
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.
The station at the set frequency will be tuned.
Select from station list (FM/DAB)
The station list displays the stations that currently can be received. The station list updates automatically.
1. Open the station list.
2. Tap the desired station.
The selected station will be tuned. The best reception mode is selected automatically depending on station availability.
Searching for and filtering stations (Internet Radio)
In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.
1. To start the full-text search, tap
2. Enter the name of the desired station.
The list of the found stations updates automatically during input.
3. Tap the desired station.
SCAN Search in SCAN mode (FM/DAB)
In SCAN mode, the stations in the frequency band are set automatically in succession and played for approx. 5 seconds each. SCAN mode is only possible in the
additional window in which the current playback is displayed.
1. To start SCAN mode, tap SCAN.
SCAN mode starts and the current station is shown on the display.
The SCAN function key is shown.
2. To select a station, tap SCAN.
The SCAN function key is no longer highlighted.
SCAN mode stops and the station is tuned.
212
Storing stations on the station preset buttons
You can save up to 36 stations from different frequency bands and reception modes as favorites on the station preset buttons.
1. Tune the desired station.
2. Tap
Or: tap and hold the station on the station list.
The station preset buttons are displayed.
3. Tap
Or: tap on an already occupied station preset button and hold for approx. three seconds.
The station is saved on the selected station preset button.
If a station was already saved on the station preset button, this station will be removed from the station preset button and replaced by the new station.
Special functions in radio mode
Refer to
and Safety instructions.
The special functions in radio mode listed below may not be available for all Infotainment systems, depending on the vehicle equipment, and may not be available i
all countries.
Internet radio
Internet Radio is a reception mode for Internet Radio stations and podcasts independent of FM and DAB. Due to its transmission over the internet, receipt is not
regionally limited.
Internet radio is only available if the Infotainment system has an active Internet connection. Costs for streaming data online may result when using Internet radio.
This function of the Internet Radio in some countries depends on your vehicle privacy settings.
Station logos
Station logos can be preinstalled for some frequency bands in the Infotainment system.
If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations.
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations.
Assigning station logos manually
1. In radio mode, tap
Radio Station logos.
2. Select the station to which a station logo should be assigned.
3. Select the station logo.
4. This process can be repeated for additional stations.
5. To finish assigning station logos, tap
Online functions in radio mode
Refer to
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.
Online functions in radio mode are not available in all countries and vehicle models.
Online functions in radio mode include Internet Radio, for instance.
Prerequisites for using online functions in radio mode:
The vehicle is equipped with VW Car-Net.
You have registered and you have an active VW Car-Net user account.
The vehicle is assigned to your VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection and have also purchased a “Plus Online Radio subscription” via the
VW Car-Net app or the VW Car-Net website, USA: vw.com/carnet, Canada: vw.ca.
SiriusXM
Refer to
and Safety instructions.
SiriusXM is a satellite radio station that can be received in the USA and Canada. Satellite radio services are subject to fees and must be enabled for the
Infotainment system by phone or online.
SiriusXM subscriptions can be activated via cell phone.
The current status of the subscription can be shown in the settings in satellite radio mode.
Additional information can be found on the Internet:
In the USA:
213
In Canada:
Displaying the SiriusXM ID
Each radio has its own SiriusXM ID with which you can manage your subscription.
1. In satellite radio mode: Tap
Subscription Information.
Or: in radio or media mode, tap
Radio Subscription information.
Or: In satellite radio mode: Tap
and enter channel number “0”.
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.
SiriusXM with 360L
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for a multitude of music, news, sports, ta
and entertainment channels and content. With SiriusXM with 360L, you have a personalized listening experience with recommendations and functions based on
your listening habits.
SiriusXM live channels
The channels available depend on the enabled services. All available channels are displayed in the channel list.
Each channel is assigned a channel number.
The channels are sorted in the channel list according to their channel number. The channels can be opened directly via their channel number under
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels can be browsed in categories, e.g.
music.
Setting SiriusXM live channels
Available channels can be set in various ways depending on the vehicle equipment.
1. In satellite radio mode: Tap
and set the preferred channel using the channel number.
Or: Tap the title image of the preferred channel.
Or: turn the knob, select the preferred channel and press it.
2. Optional: To search for channels with content related to the content currently being played, tap Related in the station display.
A list with related content will be displayed.
On Demand
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.
Opening on-demand content
1. Select a channel category, e.g. music, and select a genre, e.g. rock.
2. Tap On Demand.
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the station display.
A list with related content that is currently playing will be displayed.
Live Sports
With the category of “Live Sports”, you can call up transmissions of games that are being aired on SiriusXM.
Opening Live Sports
1. Select the category “Live Sports”.
2. Select the preferred transmission of a game.
Play Ahead Controls
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump forwards or backwards in the playback.
Presets
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.
Saving SiriusXM content as Presets
1. To save a live channel currently being played back or an on-demand show currently being played back as a preset, press and hold a preset bank.
Or: In the channel list or the list of on-demand shows, press and hold the preferred content and select a preset bank.
Listening profile
The personalized listening profile saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly
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updated.
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.
Setting up a listening profile
1. In satellite radio mode: To create a new listening profile, tap
in the station view.
Or: tap
Radio Set up new listening profile in radio or media mode.
Personalized SiriusXM recommendations
A collection of personalized SiriusXM recommendations is available for each listening profile.
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.
Displaying personalized SiriusXM recommendations
1. Tap For You.
Listening history
For each listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time.
HD Radio
Refer to
and Safety instructions.
HD Radio is a digital radio station that can be received in the USA and Canada.
HD Radio Technology
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the
function key appears on the
Infotainment system display. The Infotainment system switches automatically between digital and analog reception depending on the reception quality. If the station
is currently received in analog mode, the function key is grayed out.
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is displayed after the station frequency of the
main station. Substations are marked with HD2, HD3, etc.
Tuning the HD Radio Substations
1. Tap
to cycle through the available substations.
Or: Select an additional station from the station list.
Or: to cycle through the additional stations individually, tap < or >.
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the second substation).
The available substations of the current stations are displayed on the station list.
Additional HD Radio Technology services
1. To select your chosen additional service, tap View.
HD Radio Emergency Alerts
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such as natural disasters. These
notifications are played as pop-up notifications while the radio is on. This function is activated in the factory.
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap Close, the notification will be moved to th
Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these notifications are moved directly to the Alert list and indicated by
and a number in the
status bar. The number on the symbol displays the number of notifications.
Activating or deactivating HD Radio Emergency Alerts
1. In radio mode, activate or deactivate
Radio Emergency notifications.
Opening the Alert list
Up to five notifications can be displayed in the Alert list.
1. Tap
in radio mode.
Media mode
Introduction
In media mode, you can play back media files from data carriers in the Infotainment system.
Depending on the vehicle equipment, the following data carriers can be used:
USB storage medium, e.g. USB flash drive.
Bluetooth device, e.g. cell phone.
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Depending on the vehicle equipment, the following types of media files can be played:
Audio files, e.g. music.
Video files.
Restrictions and instructions for data carriers
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Wrong configuration of data carriers can lead to the data carriers being unreadable.
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can increase the time taken to read data
carriers.
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media files are saved in playlists. To play a
playlist, the media files must be present in the data storage device memory location, to which the playlist refers.
Volkswagen is not responsible for damaged, altered or lost files on data carriers.
Functions and media symbols
Refer to
and Safety instructions.
Audio, media, connectivity
The available scope of functions and possible media formats depend on the vehicle equipment and are not available in all countries.
Media playback and media control via Bluetooth.
Audio playback in these formats:
AAC.
APE.
ALAC.
FLAC.
MP2.
MP3.
MP4.
Vorbis.
OPUS.
WMA.
WAV.
Video playback in these formats:
MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).
ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).
ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).
Windows Media Video 9 (.wmv, .asf, .mkv, .avi).
Cross-device playlists.
Cross-source media database:
Data from all media sources connected to the Infotainment system are stored in a media database.
Media search.
General symbols for media operation
1. To open the main menu, open the home screen and tap
Overview and controls of the 12" version , Overview and controls of the 10" version .
Open current playback. Start replay. Pause replay.
Go to the previous track.
Skip to the next track.
Repeats the current track.
Repeats
all tracks.
Activate random playback.
Display favorites list.
Add media file to favorites list.
Top right: Select media source.
Opening the
settings.
Open Search.
Go back one folder level in the media source.
Symbols for media sources
Select My media as a media source. Connected USB devices may be selected under My media. Select a device connected via Bluetooth as a media
source.
Symbols for categories and groups of media files
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Music tracks.
Videos.
Playlists.
Albums. Artists.
Genres. Podcasts.
Audiobooks.
Video replay symbols
Replay video in full-screen mode.
Minimize replay.
Selecting and playing a media source
Refer to
and Safety instructions.
Selecting a media source
1. If you want playback from an external media source, connect the external media source.
2. Select the connected media source to be used for playback.
Playing audio and video files
A media source must be connected and selected before media files can be played back.
There are different ways to search for and play media files from an available media source.
Searching the folder structure
All media files from USB devices are filtered by category (e.g. albums). This category view is always displayed In My Media. The classic folder structure of the
individual USB data carriers can also be found in the My Media menu.
1. Tap your desired folder.
The folder structure of the selected media source is displayed. If My Media is selected, the categories (e.g. music) and connected media sources are displayed
2. Searching the folder structure for a desired track.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired track.
The list of the found tracks updates automatically during input.
4. Tap the desired track.
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder will be added for playback.
If a playlist is played back, all available tracks on the playlist will be added for playback.
5. Close the selection with
Selecting from favorites
You can save individual tracks, albums, artists and genres under favorites for playback.
1. Open Favorites.
2. Tap on your favorites.
Depending on the selection, all tracks heard during the current playback will be added to favorites.
Saving favorites
Only media files that are displayed in My Media in the Music and Video folders can be saved as favorites. You can save individual tracks, albums, artists and genre
as favorites.
1. Start playback of the desired track.
2. Tap
3. Tap
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.
4. Select from the selection list, e.g. track.
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the previously saved favorite is overwritten.
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for music files, the genre cannot be saved as a
favorite.
If a video file is currently being replayed, only this video can be saved as a favorite.
Entertainment playback via the Infotainment system
Refer to
and Safety instructions.
The Infotainment system can play music and videos.
Video mode
In video mode, the Infotainment system display can play a video from a data carrier
Selecting and playing a media source .
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The video sound is played back via the vehicle speakers.
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when the vehicle is moving. The video sound
will continue to be played.
In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.
Navigation
Introduction
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible
traffic information are compared with the available map material.
Audible navigation aids and graphic representations lead you to your destination.Audible navigation aidsAcoustic navigation announcements and graphic displays
lead you to your destination.
In some countries, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed. This is not a malfunction
but rather compliance with legal regulations.
WARNING
Configuring settings, entering destinations and changing settings for the navigation system while driving can distract the driver and cause accidents and
injuries.
Always drive attentively and responsibly.
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.
If you missed a turn on your route, the navigation system may recalculate the route.
The quality of the driving directions depends on the available navigation data and any reported traffic incidents.
The corresponding VW Car-Net service needs to be activated to use online functions and mobile online services, e.g. traffic information.
Navigation restrictions
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try to provide route guidance.
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in navigation that is not as accurate as usual.
Routing is subject to ongoing changes, like new streets, construction zones, road closures, or changes to street names or house numbers. Using outdated
navigation data can lead to errors or uncertainty when using route guidance.
Function descriptions
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Voice guidance
Navigation messages are acoustic driving directions for the current route.
The type and frequency of navigation messages depends on the settings and the driving situation, like the start of the route guidance and whether you are driving o
a highway or roundabout.
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation announcement that the Destination area has
been reached. Messages about the direction and distance to your destination will also be displayed on the screen.
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation announcement if the route is
recalculated due to a traffic incident or a change in driving style.
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that volume or will be muted.
Navigation messages will not be given if the Infotainment system is muted.
Adapting the Navigation Map
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.
Moving the navigation map
Recommendation: Use index finger.
1. Move the navigation map with your finger.
Zooming in or out on the map view
Recommendation: Use index finger.
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1. Tap and hold the map twice in a row.
2. To zoom out of the map view, move your finger upwards. To zoom in on the map view, move your finger downwards.
Zooming in or out on the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. To zoom out of the map view, slide your fingers towards each other. To zoom in on the map view, slide your fingers away from each other.
Tilting the map view
Recommendation: Use index and middle finger.
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.
2. To tilt the map view to the front, move your fingers upwards. To tilt the map view to the back, move your fingers downwards.
Rotating the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. Turn your fingers clockwise or anti-clockwise to turn the map view.
Route plan
The route plan contains information about relevant events, such as waypoints and destination suggestions, if the relevant data is available to the navigation system
Tapping an event will open a dialog box with additional options. The options available depend on the event and the current settings.
Opening and closing the route plan
1. Tap the route plan to open.
2. To close the route plan, tap
3. To stop the route guidance to the destination or waypoint, tap
next to the destination in the route plan.
Editing route guidance
To edit route guidance, move the stopovers or the destination in the route plan.
1. Tap and hold the desired destination until it is visibly highlighted.
2. Move the destination to the desired position and release it.
The route will be recalculated.
Additional dialog box in the route plan
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped.
Functions in the split screen:
Display on map
Displays the selection on the map.
Direct route
Starts direct route guidance.
Add waypointAdds a waypoint to the route guidance.
Delete
Delete waypoint from route guidance.
Avoid
Avoid traffic disruptions. The route will be recalculated.
Stop route guidance Ends the current route guidance.
Closing an additional dialog box in the route plan
1. Tap a free area outside of the additional window.
Setting preferred POI categories
The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in the route plan and on the map. You can
set priorities for how these symbols are displayed under
Basic functions Determine preferred POI categories.
Saved data
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain data, such as frequently driven routes.
Delete saved data
1. Tap
Basic functions Delete usage pattern.
2. Tap confirm to delete the data.
Learning usage patterns
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While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned
with reference to the time of day and the day of the week.
The navigation system can suggest pre-learned routes.
1. Tap
Suggestions to show the suggested routes.
Selecting one of the suggested routes will cause route guidance to begin.
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back to the selected route via the most direc
path.
Relevant traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are available, relevant disruptions will be
avoided.
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance does not need to be actively started
for a journey to a pre-learned destination. You are warned about traffic disruptions if necessary.
A predicted arrival time is displayed.
You can activate or deactivate this function at any time as well as delete the saved data for this function.
Activating or deactivating “Learn usage pattern”
1. To open this function's settings, tap
Basic functions.
2. Tap Learn usage pattern.
Deleting saved “Learn usage pattern” data
1. To open this function's settings, tap
Basic functions.
2. Tap Delete usage pattern.
Functions and symbols of the navigation system
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Navigation
The functions and symbols of the navigation system may differ depending on the vehicle equipment and are not available in all countries.
Functions
Entering a destination and route calculation.
Personal destinations.
3D City Maps.
Online Map Update.
Online Traffic Information.
Range 360 display.
General navigation symbols
1. To open the main menu, open the home screen and tap
Overview and controls of the 12" version , Overview and controls of the 10" version .
Enter and search for destinations.
Display navigation map.
Open saved addresses (contact list for the connected cell phone).
Opening the
settings.
Symbols on the map
The function keys and displays shown depend on the settings and the current driving situation.
Symbols for traffic information, e.g. traffic disruptions, and POIss, e.g. gas stations, are displayed on the map if the data is available to the navigation system
Traffic information.
Display current position.
Align the map.
Map scale.
Display route information.
Fully automatic map mode (orientation in direction of
travel, position, zoom and tilt).
Display dialog box with route options.
Display dialog box with additional options.
Dialog box with active filter for
charging stations.
Symbols in the dialog box
1. To open the dialog box with further options, tap
Display route overview and alternative routes to the current route guidance for the active route guidance.
Repeats the last navigation announcement.
Mute or adjust volume of navigation instructions.
Range 360 display.
Additional symbols
Destination search: detailed destination input for an address.
Save to favorites list.
Work (company).
Home (private).
Symbols in the route plan
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Display current position. Destination for the current route guidance.
Adds destination as a stopover or starts direct route guidance to the destination.
Saves destination as a favorite. Close route plan.
Predicted distance to the route destination.
Predicted arrival time at the route destination.
Predicted time to reach the route destination.
Symbols for charging stations
Charging stations are displayed on the map if the data is available to the navigation system.
To start route guidance, tap the preferred charging station Inputting destinations and starting route guidance .
Electric vehicle charging station on the map.
Number of planned charging stops across the whole distance.
Charging time at the electric vehicle
charging station.
Filter/preference settings for displaying the electric vehicle charging station on the map.
Current occupation status of the charging
station.
Red status: charging station is occupied or out of order.
Green status: charging station is available and not occupied.
Status of the high-voltage battery.
Traffic disruptions
Traffic disruptions are displayed on the map if the data is available to the navigation system Traffic information.
Tap a traffic disruption to open a dialog box with details
Function descriptions.
Traffic jam.
Accident.
Ice.
Road closed.
Slip hazard.
Danger.
Construction zone.
Strong wind.
Inputting destinations and starting route guidance
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are only available in some countries.
The various functions for inputting destinations are located in the navigation system main menu
Introduction.
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.
For further information about symbols on the Infotainment system screen, see
Functions and symbols of the navigation system in this Owner's Manual.
Enter address
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address
for route guidance.
When inputting the address, input the name of the destination, not the postcode of the destination.
Selecting the destination and starting the navigation system
1. Tap
Or: tap
2. Enter the destination address and select your desired destination.
3. Tap Start.
Or: tap
Quick start
1. Tap
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take place or may lead to the wrong
destination.
Destination suggestions
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to provide you with route guidance.
Selecting the destination and starting the navigation system
1.
Tap Suggestions.
2. Tap on the desired destination.
The route guidance starts automatically.
Last destinations
The navigation system saves up to 25 of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the
oldest destination.
Selecting the destination and starting the navigation system
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1. Tap
Last destinations.
2. Tap on the desired destination.
3. Tap Start.
Or: tap
Quick start
1. Tap
Last destinations.
2. Tap and hold the preferred destination for a few seconds.
Favorite destinations
You can save up to 50 journey destinations as favorites.
Saving a journey destination as a favorite
1. While entering a destination, tap on
in the additional window.
Selecting the destination and starting the navigation system
1. Tap
Favorites.
2. Tap on the desired destination.
3. Tap Start.
Or: tap
Quick start
1. Tap
Favorites.
2. Tap and hold the preferred destination for a few seconds.
Selecting on the map
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a destination, tap on your preferred position or
preferred location on the map. If map data is available at this point, you can launch route guidance.
Entering a destination via the navigation map is dependent on data status and not possible for all positions.
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.
Offroad navigation
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known
position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line.
In order to start an Offroad navigation, tap on a free area without positioning data.
Starting the navigation
1. Tap
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using extended finger touches
Introduction
3. Tap the preferred destination or any destination point on the map without positioning data.
4. Tap Start.
Or: tap
Using a contact's address data
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any address data for route guidance.
Starting the navigation
1. Tap
2. Tap on the preferred contact and address data.
3. Tap Start.
Or: tap
NOTICE
If the address data for your contact is out of date, the route guidance will nevertheless direct you to the stored address. Please ensure the address for your
contact is up to date.
Setting a 360° range display and Electric Vehicle Route Planner
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
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Range 360 display
The Range 360 view shows the possible range based on the current charge level in the high-voltage battery.
The image only displays an estimated range, taking into consideration current consumption values. The image may change during the journey and the upper and
lower limits of the range must be seen as an estimate.
Activating and Deactivating the 360° Range Display
1. Tap
To show the complete range display on the map, adjust the map view if necessary
Introduction.
Electric Vehicle Route Planner
A maximum of five charging stations can be added automatically as charging stops.
You can specify the preferred payment type at charging stations in the dialog box with route options
Functions and symbols of the navigation system . If your
preferred payment type is not available at one or several charging stations, audible information is provided. Depending on what you have selected and the available
data, suitable charging stations are displayed on the map and prioritized in the itinerary.
In the dialog box with route options, you can also set your preferred remaining range with which you would like to arrive at the charging stations along the route and
at the destination Functions and symbols of the navigation system. What is entered here influences the automatic planning for charging stations required along
the route.
The settings in the “Charging to the maximum battery charge level” menu can be temporarily overwritten by the “Electric Vehicle Route Planner” function
Overview of the charging settings.
After completion of route guidance, the settings in the “Charging to the maximum battery charge level” menu will be used again.
The current occupation status of charging stations, if available, is shown in the Infotainment system if there is an active Internet connection
Functions and
symbols of the navigation system. The current status is displayed with a colored dot at the edge of the symbol.
Automatically adding charging stops
1. In the navigation settings, tap
Introduction Route guidance Route options Add charging stops automatically and activate it to activate the automatic
scheduling of necessary charging stations along the route.
Selecting alternative charging stations
With planned routes, you can select alternative charging stations instead of the ones automatically mapped along the route.
1. Enter or select your preferred destination.
2. Tap Start.
3. Open route plan.
4. Tap a scheduled charging station in the route plan.
Details of the planned charging station are displayed.
5. Tap Display further charging stations.
The positions of further charging stations nearby are displayed on the map.
6. Tap an alternative charging station nearby on the map or in the list.
Details of the alternative charging station are displayed.
7. Tap Add destination as a stopover.
The charging station previously planned in is replaced by the newly selected charging station and the route is adjusted.
If Add as a stopover is selected, the selected charging station is retained even if the route is changed.
Searching for Charging Stations with a Filter
Various criteria can be set to search for charging stations on the map or in the search results of the “Charging station” category. If a criterion is set, this has an effec
on the presentation on the map. Only the charging stations corresponding to the criteria are displayed. The search results for the “Charging station” category are
filtered according to the selected criteria. The criteria can be changed again at any time. An active filter has no influence on route planning. To consider charging
stops in route planning, adjust the settings Inputting destinations and starting route guidance .
An active filter is displayed by a colored dot in the dialog box
Functions and symbols of the navigation system .
Navigation data
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required navigation data may already be
installed.
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented correctly and that the functions provided are
fully available.
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NOTICE
If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to determine up-to-date routes, or route
guidance may guide you to an incorrect destination.
Always ensure that your navigation data is kept up-to-date.
Navigation Data Online - Additional Information
Regions in the navigation data that you do not use can be removed from the system under certain circumstances, e.g. navigation data memory low on space. If you
subsequently need these regions again at a later time, the navigation system will download them again on request. No contract for mobile online services is
needed. This service depends on the vehicle equipment and is only available in some countries.
1. Switch the ignition on.
2. Establish an Internet connection if you have not already done so.
Navigation data is automatically updated in the background.
Updating navigation data manually
Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at www.volkswagen.com and stored on a suitable USB data
carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once
the system is turned on again.
1. Download and save the navigation data onto a USB data storage device.
2. Switch the vehicle ignition on.
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.
The navigation data for frequently driven regions is automatically updated in the background.
While and after updating the navigation data, no message appears in the Infotainment system.
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is
complete.
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded
and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data
carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.
Displaying the map data version
1. Tap HOME
System information.
Or: tap MENU
System information.
Traffic information
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Depending on the vehicle equipment, the reception of traffic information may not be available in all Infotainment systems or in all countries.
The Infotainment system automatically receives detailed traffic information when there is an active Internet connection. This information is displayed on the map via
symbols and color coding on the road network.
Reception of traffic information is possible in some countries if permitted by the privacy settings selected. No traffic information is received in offline mode.
Traffic disruptions
Traffic disruptions such as traffic jams are displayed on the navigation map as symbols Functions and symbols of the navigation system .
The route plan displays current traffic disruptions if the relevant data is available to the Navigation system.
If route guidance is active, traffic disruptions on the current route will be displayed on the route plan. You can avoid these traffic disruptions by modifying the route
plan.
Avoiding traffic disruptions
1. Tap the traffic disruption.
2. Tap Avoid.
The route will be recalculated.
Only one traffic disruption can be avoided in this manner for each route guidance.
Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up notification.
Traffic flow display
The traffic flow for current traffic disruptions is displayed on the navigation map via color coding on the road network.
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OrangeStop-and-go traffic.RedTraffic jam.
Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is
played back via the vehicle speakers. You can connect up to two cell phones to the Infotainment system at the same time Coupling, connecting and managing.
The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its operating system.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Locations with special regulations
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near pipes and tanks containing chemicals
Lower decks in ships and ferries
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine, the vehicle's drive system or the cell phone must be switched off.
WARNING
In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with specific regulations, ignition sparks caused by
electrostatic discharge or cell phones, for example, can cause an explosion or a fire and lead to serious or fatal injuries.
Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of gas stations, and locations with specific
regulations.
Do not use the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of gas stations, and locations with
specific regulations.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
Types of phone interface
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
Phone interface basic configuration.
The phone interface uses the Hands-Free Profile (HFP) Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system
and played back via the vehicle speakers.
Convenience phone interface.
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function Charging Options for Mobile Devices. In order to use the features of
the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the vehicle equipment and cell
phone compatibility, the cell phone connects to the vehicle antenna when you place it in the storage compartment. This improves reception and call quality.
Functions and symbols of the phone interface
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
The range of functions and the symbols may differ depending on the vehicle equipment and are not available in all countries. The available functions depend on the
cell phone used and its operating system.
Functions
Hands-free system.
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SMS functions via Bluetooth:
Read SMS.
Write SMS, inc. templates.
Have an SMS read out.
Message thread.
E-mail functions via Bluetooth:
Read e-mail.
Write e-mail.
Symbols in the main menu
1. To open the main menu, open the home screen and tap
Overview and controls of the 12" version , Overview and controls of the 10" version .
Open contact list.
Open incoming and outgoing calls lists.
Dial telephone number.
Open messages (SMS and, depending on your country, e-
mail).
Select the active device from two or more connected cell phones.
Opening the settings.
Symbols for telephone calls
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.
Decline a call with a SMS template.
Add
participants to a phone conference or begin a phone conference.
Make an emergency call (SOS).
Receive breakdown assistance.
Voice mail.
Receive information about Volkswagen and various value added traffic and travel services.
Symbols in the contact list
1. To open the contact list, tap
Input to search for contacts.
Address.
Editing favorites.
Add favorites. Remove favorites.
Call list symbols
1. To open the call lists, tap on
Received incoming call.
Outgoing call.
Missed call.
Frequent calls or favorites from your cell phone, if supported by your cell phone.
Telephone number (company).
Telephone number (private). Cell phone number.
Fax device.
Fax device (company).
Fax device (private).
Text message symbols
1. To open the text messages, tap on
Top left: Select active input.
Received text message.
Sent text message.
Template for text messages.
Coupling, connecting and managing
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
To use the phone interface functions, pair a cell phone with the Infotainment system.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.
The second connected device can receive calls via the Infotainment system and be used to play media.
The available functions depend on the cell phone used and its operating system.
The function is only available for cell phones that support Bluetooth (version 2.1 or above).
Pairing a cell phone
Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment
system . The coupling process may take a few minutes.
Requirements:
Bluetooth is activated on the cell phone.
Bluetooth is activated on the Infotainment system.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
Only carry out the coupling when the vehicle is stationary.
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Connecting a cell phone
Precondition:
A cell phone is paired with the Infotainment system.
1. Activate Bluetooth in the cell phone.
Connection management
Precondition:
The cell phone is paired and connected.
1. Tap HOME
Mobile devices.
2. Tap to connect the desired technology.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and
connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Change connection type (inactive to active)
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap
The actively connected cell phone is highlighted.
2. Tap the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
Deleting a user profile
1. Tap
The user profiles are located in the Select cell phone area or in Mobile devices.
2. Tap the desired user profile and tap
to delete.
Calling and sending text messages
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting a telephone number.
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap
2. To search for a contact, tap
and enter the name of the contact.
Or: To call a favorite, tap Favorites.
Or: Tap All.
3. Tap on a contact in the list to make the call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The mobile phone interface stores the incoming and outgoing calls on a call list. Recently used telephone numbers are saved under favorites. Make a call via the
call list.
1. Tap
and filter entries in the call list, e.g. by missed calls.
2. Tap on a number or, where applicable, a contact in the list to make the call.
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Manually entering the telephone number
1. Tap
and enter a telephone number.
2. Tap to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Sending text messages
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and, depending on your country, e-mails via the
phone interface.
Sending and receiving e-mails is also dependent on the app used on the cell phone.
Sending an SMS
1. Tap
SMS New message and enter the message.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Sending an e-mail
1. Tap
E-MAIL and enter the message.
2. Enter the desired contact in the search bar. If required, a contact can be searched for using Search for contact.
3. Tap OK to send the message.
Switching between SMS and e-mail
To send an e-mail or SMS, activate the relevant option. The active option is displayed on the screen, e.g. SMS.
1. Tap
2. Tap the desired option.
Phone directory, favorites and speed dial keys
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, this is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile
Coupling, connecting and managing.
Programming a speed dial key
1. Tap
2. Tap a contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap Favorites
2. To delete a favorite, tap the preferred speed dial key
Voice control
Introduction to using voice control
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With voice control, you can have certain
functions carried out by voice
command.
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
Command-based voice control (standard).
Enhanced voice control (offline or online).
Speech recognition for individual seating positions
Additional microphones enable voice control to recognize whether the driver or passenger is speaking. For supported languages, you can open functions for
individual seat positions, for example switching on the seat heating.
Does my vehicle have voice control?
If there is a Talk button
on the multi-function steering wheel or your vehicle understands the activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POIs, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
Start voice control by saying the activation word available in your country
Activation word.
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Avoid excessive emphasis and strong accents.
Do not leave long pauses in speech.
Avoid external and background noise.
Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
1. Tap HOME
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending
on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
Start via speech: Say the activation word Activation word.
Start via multi-function steering wheel: Press the Talk button
Depending on cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding
App-Connect.
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Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
End via speech: To open suggestions for a voice command to cancel, tap HOME
General.
End via the multi-function steering wheel: press the Talk button
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
1. Tap HOME
Voice control Activation word.
Speaking and recognizing the activation word
Precondition:
The Activation word is switched on in the settings.
Hello ID.
Bonjour ID.
Hola ID.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Set the correct system language in the Infotainment system.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
Voice control has misinterpreted the question.
Clearly give your voice command again.
Voice control is not performing the function
This function cannot be performed by voice control.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
Settings within the function are preventing the device from switching on or carrying out the function.
Voice control did not understand the voice command.
There is insufficient data.
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Transporting
Stowing luggage and cargo
Stowing luggage securely in the vehicle
Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings.
Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible
Adhere to the Gross Axle Weight Rating and Gross Vehicle Weight Rating
Technical data.
Secure objects in the luggage compartment using suitable securing cords, fixation belts or tensioning straps on the tie-downs.
Also store small objects securely.
If necessary, fold the rear seat backrest down and lock it securely.
If necessary, adjust the headlight range. Vehicles with dynamic headlight range control will adjust automatically.
Adjust the tire pressure based on the load. Follow the tire pressure label
Checking the tire pressure .
WARNING
Objects or animals that are not secured or are secured incorrectly can cause serious injuries or death in the event of sudden driving and braking maneuvers or a
collision. This is especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior.
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
Stow objects in the vehicle interior in such a way that they will not enter the airbag deployment zone while you are driving.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Always keep the storage compartments closed while driving.
Do not leave hard, heavy, or sharp objects loose in the open storage compartments in the vehicle, on the surface behind the rear seat backrest, or on the
instrument panel.
Remove hard, heavy, or sharp objects from clothing and bags in the vehicle interior and store them securely.
WARNING
If objects stowed in the vehicle cause people to sit in the wrong position, serious or fatal injuries may occur in the event of sudden driving and braking
maneuvers or accidents.
Never stow objects on a seat if a person is going to use it.
WARNING
When transporting heavy objects, the vehicle’s handling performance may change because of the altered center of gravity and the braking distance may
increase. Heavy loads that have not been stowed or secured properly may change the vehicle handling, e.g. if the load slides around. This can result in a loss of
vehicle control and lead to serious or fatal injuries.
Never overload the vehicle. Both the load and the distribution of the load in the vehicle affect driving behavior and braking efficiency.
Always distribute the load evenly and as low down in the vehicle as possible.
Secure heavy objects in the luggage compartment as far in front of the rear axle as possible.
Secure any loose objects to prevent them from sliding around.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Accelerate with extra care and caution.
Avoid sudden braking or driving maneuvers.
Brake earlier than usual if the vehicle has a heavy load.
NOTICE
Abrasive objects on the rear windows can cause damage, for example to the heating elements for the rear window defroster.
Do not load the luggage compartment to a height where objects rest against the rear window.
NOTICE
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Carrying systems fixed to the rear spoiler may damage the vehicle.
Do not attach a luggage rack or any other kind of carrying system, e.g. bicycle rack, to the vehicle's rear spoiler.
Luggage compartment cover
Luggage compartment cover
When opening and closing the trunk lid, the luggage compartment cover is raised or lowered on the attached retaining straps.
The luggage compartment cover is not suitable for use as storage for objects, even lightweight items of clothing
WARNING
Objects or animals on the luggage compartment cover can damage the luggage compartment cover and cause serious injury or death in the event of sudden
driving and braking maneuvers or an accident.
Never transport objects on the luggage compartment cover.
Never allow animals to ride on the luggage compartment cover.
NOTICE
Incorrect handling of the luggage compartment cover can cause damage.
Do not load the luggage compartment so high that the luggage compartment cover presses on the load when the trunk lid is closed.
Never close the trunk lid while the luggage compartment floor is open or locked.
Installing and removing the luggage compartment cover
Fig. 115 In the luggage compartment: Installing and removing the luggage compartment cover.
Removing the luggage compartment cover
1. Unhook the top retaining straps from the trunk lid fig. 115 (upper arrows).
2. Lift the trunk lid.
3. Press the luggage compartment cover out of the lateral brackets in the luggage compartment fig. 115 (lower arrows).
Installing the luggage compartment cover
1. Press the luggage compartment cover into the side holders in the luggage compartment fig. 115 (lower arrows).
2. Hook the retaining straps onto the trunk lid fig. 115 (upper arrows).
Luggage compartment floor
Opening and closing the luggage compartment floor
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Fig. 116 In the luggage compartment: Luggage compartment floor (general example).
The rear part of the luggage compartment floor can be folded forwards. Underneath, there is a storage compartment, e.g. for the tool box.
Opening the luggage compartment floor
1. Grasp the recessed grip in the luggage compartment floor and lift up the rear part of the luggage compartment floor in the direction of the arrow fig. 116.
Closing the luggage compartment floor
1. Fold the luggage compartment floor downward in the opposite direction to the arrow.
NOTICE
Improper use may damage the luggage compartment floor or the luggage compartment trim.
When closing the luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads as evenly as possible across the entire luggage compartment floor to avoid concentrating the load in a single place.
Second luggage compartment floor - functions
Depending on the vehicle equipment, the vehicle may have a height-adjustable second luggage compartment floor.
Opening the second luggage compartment floor
Fig. 117 In the luggage compartment: Opening the second luggage compartment floor.
1. Hold the handle fig. 117 and fold the rear part of the luggage compartment floor forward in the direction of the arrow.
If the luggage compartment floor is in the bottom position, the rear part will come into contact with the sides of the luggage compartment when it is opened and mus
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be pushed through some resistance.
Closing the second luggage compartment floor
1. Fold back the luggage compartment floor and carefully lay it down.
Adjusting the height of the second luggage compartment floor
Fig. 118 In the luggage compartment: Adjusting the height of the second luggage compartment floor.
Recessed grip on the luggage compartment floor.
Upper guides on the luggage compartment side.
Lower guides on the luggage compartment side.
The second luggage compartment floor can be placed in the top and bottom position:
1. Lift the luggage compartment floor using the handle fig. 118 and pull it backward in the direction of the arrow and out of the guides on the sides of the luggage
compartment.
2. Insert the luggage compartment floor into the guides at the desired height fig. 118 or
and push it forward as far as it will go.
NOTICE
Improper use may damage the second luggage compartment floor or the luggage compartment trim.
When closing the second luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads (max. 50 kg (110 lbs)) as evenly as possible across the luggage compartment floor to avoid concentrating the load in a single
place.
Only transport heavy loads if the luggage compartment floor is in the lower position.
Volkswagen recommends tying down objects to the tie-downs using fixation belts or tensioning straps.
Luggage compartment features
Tie-downs
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Fig. 119 In the luggage compartment: Tie-down (general example).
Tie-down.
Tie-downs are located in the luggage compartment to secure loose objects and luggage with the help of lines, fixation belts or securing straps fig. 119.
WARNING
Unsuitable or damaged tie-down straps or tensioning straps could break during braking maneuvers or an accident. This could result in objects being thrown
through the vehicle interior and causing serious or fatal injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
Secure cords, fixation belts and tensioning straps diagonally and tightly across the items placed on the luggage compartment floor, and fasten the cords,
fixation belts and tensioning straps securely to the tie-downs.
Make sure that the upper edge of the load is above the tie-downs, especially on flat objects.
Follow the signs about storing cargo in the luggage compartment, depending on the vehicle equipment.
Never secure a child restraint to the tie-downs.
WARNING
Elastic tensioning straps must be stretched for securing to the tie-downs and are therefore under tension. If elastic tensioning straps slip off and spring back
toward your body, the hooks attached to them may cause serious injuries.
Protect your eyes and face when securing and releasing the straps.
Always hold on to the hooks of the luggage net to prevent them springing out of the tie-down when hooking and unhooking them.
Always secure elastic tensioning straps to the tie-downs in the front part of the luggage compartment first. Then pull them to the loading edge. Secure the
elastic tensioning straps to the tie-downs so that they will spring away from your body if they come off.
Suitable straps and cargo securing systems are available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Luggage net
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Fig. 120 In the luggage compartment: Level hanging luggage net (general example).
Rear tie-downs.
Front tie-downs.
The luggage net can help to prevent light objects from sliding around in the luggage compartment. The luggage net contains a pocket with a hook-and-loop fastene
for storing small objects.
Attaching the luggage net in a flat position on the luggage compartment floor
1. Attach the luggage net hooks to the tie-downs fig. 120
The zipper on the luggage net must face upward.
2. Attach the hooks on the other end of the luggage net to the tie-downs under the loading edge fig. 120
You may need to fold out the tie-downs to use them Tie-downs.
Removing the luggage net
The luggage net is under tension when it is installed
1. Unhook the hooks of the luggage net.
2. Store the luggage net in the luggage compartment.
WARNING
An elastic luggage net needs to be stretched for securing to the tie-downs, which means that it is held under tension. If an elastic luggage net slips off and
springs back toward your body, the hooks attached to them may cause serious injuries.
Protect your eyes and face when securing and releasing the straps.
Always hold on to the hooks of the luggage net to prevent them springing out of the tie-down when hooking and unhooking them.
Always secure the hooks of the luggage net in the order described so that, if the luggage net does snap off, it does so away from your body.
WARNING
If used improperly, the luggage net hooks could break during a braking maneuver or in the event of an accident. This could result in objects being thrown through
the vehicle interior and causing serious or fatal injuries.
Only use the luggage net hooks to secure a luggage net.
Never secure a child restraint to the luggage net hooks.
Shopping bag hooks
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Fig. 121 Shopping bag hooks on the left and right of the luggage compartment.
You may have shopping bag hooks in your luggage compartment for hanging light shopping bags.
WARNING
Luggage or other items tied to the shopping-bag hooks may tear off and be thrown into the vehicle interior during a braking maneuver or accident. This may
cause you to lose control of the vehicle and result in serious or fatal injuries.
Never use the shopping bag hooks to tie down pieces of luggage or objects.
Only hang lightweight items, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the shopping bag hooks in the vehicle.
Load-through hatch
Fig. 122 Pass-through in the rear seat backrest.
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Fig. 123 Pass-through in the luggage compartment.
Depending on the vehicle equipment, there may be a load-through hatch behind the center armrest in the rear seat backrest for transporting long objects, such as
skis, inside the vehicle.
Opening the pass-through from the vehicle interior
1. Fold the center armrest forward Center armrest.
2. Pull the release lever in the direction of the arrow fig. 122 and fold the luggage compartment pass-through cover all the way forward
3. Open the trunk lid.
Opening the pass-through from the luggage compartment
1. Press the release lever down in the direction of the arrow fig. 123 and fold the cover forward.
2. Insert long objects from the luggage compartment side and slide them forward through the load-through hatch.
3. Secure objects with a seat belt if necessary.
4. Close the trunk lid.
Closing the load-through hatch
1. Fold the flap for load-through hatch backward until it clicks into place.
There may be a red mark on the luggage compartment side. This should not be visible
2. Close the trunk lid.
3. If necessary, fold the center armrest backward.
WARNING
Folding and unfolding the load-through hatch in an uncontrolled or careless manner may result in serious injury or death.
Never fold the luggage compartment pass-through forward or back while driving.
When folding up the pass-through, make sure that the safety belt does not become trapped or damaged.
Keep hands, fingers, feet and other body parts away from the pivot range of the pass-through when folding it forward or back.
Always check that the red mark on the catch indicator is not visible when the pass-through is in the upright position. A red marking indicates that the
luggage compartment pass-through is not locked into place.
If the luggage compartment pass-through is folded down or is not securely engaged, no passengers, especially children, are to be transported on this
seat.
Trailer towing
Introduction
If equipped correctly, the vehicle can be used to tow a trailer.
Driving a trailer not only increases the vehicle load, but requires more concentration from the driver.
The increased towing weight affects vehicle wear, consumption, and vehicle performance and may shorten the service intervals.
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If the vehicle is driving with a heavy load, functions such as the air conditioner power may be reduced or deactivated to prevent the vehicle from becoming stranded
in traffic.
The load that a vehicle is able to pull decreases under the following conditions:
Driving on slopes.
Driving at high altitudes.
Driving in high outside temperatures.
Driving with a fully loaded vehicle, e.g. with passengers and luggage.
Driving at high speeds.
Trailer with function check for the lighting
No trailer with tail lights and brake lights that require a function check for the tail light or brake light in order to be approved may be operated on this vehicle. Please
consult the trailer manufacturer to find out what approval applies to your trailer.
Unused ball mount
Swivel the ball mount or remove it if there is no trailer, bicycle rack or similar attached to the ball mount. This is especially applicable if the vehicle's license plate or
lighting is obscured by the unused ball mount. Note the country-specific regulations for using a ball mount
Special conditions
Before driving with a trailer, please note that the functions of the assistance and parking systems may be limited.
DANGER
Transporting persons in a trailer can cause life-threatening injuries and may be against the law.
Never transport anyone in a trailer.
WARNING
Using the trailer hitch incorrectly can result in loss of control of the vehicle, accidents and serious or fatal injuries.
Install and use the trailer in accordance with the instructions provided by the corresponding manufacturer.
Only use the ball mount if it is undamaged and secured correctly.
Do not modify or repair the ball mount.
WARNING
If the ball mount is swiveled out, there is an increased risk of accidents and serious injuries for pedestrians and cyclists near parked vehicles and if rear
collisions occur.
Swivel the ball mount in or remove it when it is not in use.
WARNING
The vehicle is not designed for 'weight-distributing' or 'load-equalizing' trailer hitches. The trailer hitch could malfunction and the trailer could disconnect from the
vehicle. This can cause accidents and serious injuries.
Never install weight-distributing or load-equalizing trailer hitches.
WARNING
Driving with a trailer and transporting heavy or large objects can change the vehicle handling performance, increase the braking distance, and cause accidents
and serious or fatal injuries.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Note that trailers with a high center of gravity may tip sooner than trailers with a low center of gravity.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Always drive carefully and try to anticipate what may be ahead.
Accelerate with extra care and caution.
Avoid abrupt and sudden driving and braking maneuvers.
Do not drive faster than 80 km/h (50 mph), or 100 km/h (60 mph) if absolutely necessary, when towing a trailer. This also applies in countries where
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higher speeds are permitted.
Reduce the vehicle speed, especially when driving on slopes or downhill.
Adhere to the applicable local maximum speed limit, which may be lower for vehicles towing a trailer than it is for vehicles that are not towing a trailer.
Overtake especially carefully and reduce vehicle speed as soon as you detect the slightest swaying movement in the trailer.
Never try to straighten out a swaying vehicle and trailer by accelerating.
Look out for potential messages and warning and indicator lights turning on in the Volkswagen Digital Cockpit because of the increased load for the
towing vehicle.
Some retrofitted trailer hitches cover the mount for the towing eye. If this is the case, it will not be possible to use the towing eye to tow other vehicles. Because
of this, you should always keep the ball mount from a retrofitted trailer hitch inside the vehicle when it is removed.
Hitching a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Trailer socket
If the trailer has a 7-pin connector, a suitable adapter must be used.
1. Lift the socket cap and insert the plug.
2. Rotate the plug clockwise by a quarter of a rotation until it fully engages into the socket.
3. Release the cap to lock the plug in place.
4. Check that the entire lighting system is working properly before starting the journey.
If you are not sure how to connect the trailer with the towing vehicle’s electrical system correctly, consult an authorized Volkswagen dealer or authorized Volkswage
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Safety chains
Always make sure that the safety chains are correctly secured on the vehicle. The safety chains require sufficient play and can sag, but should not touch the ground
WARNING
Improperly or incorrectly connected electrical wires can electrify the trailer and lead to malfunctions in the entire vehicle electronics system as well as accidents
and serious or fatal injuries.
Have all work on the electrical system performed only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Never connect the electrical system on a trailer to the electrical connectors for the taillights or other power sources on the towing vehicle.
WARNING
Contact between the pins on the trailer socket can cause short circuits, overloading of the electrical system, or malfunction of the lighting system, which can
result in accidents and serious or fatal injuries.
Never connect the pins in the trailer socket to one another.
Have bent pins repaired only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If a trailer hitched to the vehicle is resting on a supporting wheel or on the trailer support, the vehicle may lift and lower due to changes in the load or tire damage.
This would put great stress on the trailer hitch and the trailer. This can cause damage to the vehicle and trailer.
Note that a trailer that is resting on a supporting wheel or on the trailer support should not remain hitched to the vehicle.
If the engine is stopped and accessories on the trailer are on while there is an electrical connection through the trailer socket, then the 12 V vehicle battery will
drain.
The electrical connection to the trailer will be automatically disconnected if the charge level of the 12 V vehicle battery becomes too low.
Loading a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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General information
Always ensure that the vehicle and trailer are well balanced. Do not load the trailer unevenly by putting more weight at either the front or the back. Always store hea
objects as close as possible to or above the axle. Always secure the load on the trailer properly
Trailer load and tongue weight
The trailer load is the weight that the vehicle can tow.
The trailer tongue weight rating is the load that presses down vertically from above onto the ball mount of the trailer hitch.
Volkswagen recommends always using the maximum permissible trailer tongue weight rating
Technical data. Tongue weight that is too low affects the trailer's
handling. The maximum permissible trailer tongue weight rating of the trailer drawbar on the trailer hitch ball head must not be exceeded
The actual trailer tongue weight rating increases the weight on the rear axle and reduces the possible load in the vehicle.
In some countries, under certain conditions, a higher trailer tongue weight rating can be used. Follow the local specifications and regulations.
Towing weight
The towing weight consists of the actual weights of the loaded towing vehicle and the loaded trailer.
In some countries, trailers are divided into classes. Volkswagen recommends consulting with an authorized Volkswagen dealer or authorized Volkswagen Service
Facility about suitable trailers. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Tire pressure
The tire pressure for the tires on the trailer is based on the recommendation of the trailer manufacturer.
When towing a trailer, inflate the tires on the towing vehicle to the maximum permissible tire pressure
Checking the tire pressure .
WARNING
Sliding loads can considerably impair driving stability and trailer safety and increase the risk of accidents and serious injuries or death.
Always load trailers correctly.
Always secure cargo with suitable and undamaged cords or tensioning straps.
WARNING
If the gross axle weight rating, trailer tongue weight rating, gross vehicle weight rating or towing weight of the vehicle and the trailer are exceeded, accidents and
serious injuries or death can result.
Never exceed the specified values Technical data.
Never exceed the maximum Gross Axle Weight Rating on the front or rear axle.
Never exceed the maximum Gross Vehicle Weight Rating for the front and rear weight of the vehicle.
Driving with a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Headlight adjustment
When a trailer is attached, the front part of the vehicle may be lifted, and the dipped beam headlights may dazzle other road users. Lower the beam correspondingl
using the headlight range control. Vehicles with dynamic headlight range control adjust automatically and do not need to be manually adjusted.
Characteristics when driving with a trailer
When driving with a trailer with an overrun brake, first brake gently then rapidly. This avoids braking jolts due to the trailer wheels locking.
The braking distance increases due to the gross combination weight (of the trailer and vehicle).
Select a higher energy recuperation level when going downhill. This utilizes the braking effect of the electric drivetrain and reduces the load on the brakes.
Otherwise the brake system may overheat and possibly fail.
The vehicle's center of gravity, and thereby also its driving characteristics, are changed by the towing weight and the increased total weight of the vehicle and
trailer.
An empty towing vehicle and loaded trailer create a very unfavorable weight distribution. Drive very carefully and slowly with this combination.
Driving on hills with a trailer
Depending on the angle of the hill and the total weight of the trailer, a parked trailer may roll back slightly when you start driving.
When towing a trailer, start on a hill as follows:
1. Press and hold the brake pedal.
2. Engage gear D/B.
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The electronic parking brake is disengaged
3. Press and hold the
button to hold the vehicle and trailer with the electronic parking brake.
4. Release the brake pedal.
5. Start driving slowly.
6. Only release the
button once the electric drivetrain has created enough drive power to start driving.
WARNING
Towing a trailer incorrectly can result in loss of control of the vehicle and cause serious or fatal injuries.
Bear in mind that the driving characteristics change when driving with a trailer and transporting heavy or large objects.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Always drive carefully and try to anticipate what may be ahead.
Overtake with particular care and reduce vehicle speed as soon as you detect the slightest swaying movement in the trailer.
Accelerate with extra care and caution.
Brake earlier than usual as the braking distance may be longer.
Avoid abrupt and sudden driving and braking maneuvers.
Reduce the vehicle speed, especially when driving downhill.
Never try to "straighten out" a swaying vehicle and trailer by accelerating.
Adhere to the applicable local maximum speed limit, which may be lower for vehicles towing a trailer than it is for vehicles that are not towing a trailer.
WARNING
A poor rear view when pulling a trailer may result in accidents and serious or fatal injuries.
Ensure sufficient visibility behind you.
Install additional rearview mirrors to ensure you have a clear rear view.
Trailer hitch
Ball mount holder
Fig. 124 Dimensions of the ball mount holder and receptacle.
Suspended height of the ball mount.
Distance between socket pin and ball mount.
To pull a trailer you must have installed the necessary cabling, including a socket, and the corresponding trailer hitch. Since pulling a trailer represents a heavy stra
for the vehicle towing it, connecting the trailer to the towing vehicle and correct dimensions for the receptacle and the ball mount holder are extremely important in
order for the towing vehicle to cope with the strain to be placed on it.
The mount requires a special shape and size of ball mount holder and ball mount. This affects both the suspended height of the ball coupling fig. 124
and the
distance between the socket pin and the ball coupling fig. 124
These dimensions determine the distribution of strain on the receptacle and the connections to the vehicle during towing. When purchasing a ball mount holder and
a ball mount, always ensure that these will cope with the requirements.
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