Volkswagen ID.4 (2023 year). Manual in english - page 4

 

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Volkswagen ID.4 (2023 year). Manual in english - page 4

 

 

Information on the brakes
Breaking in brake pads
During the first approx. 200 to 300 km (approx. 100 to 200 miles), new brake pads do not yet have their full braking efficiency and first need to be “worn in”
However, you can compensate for the slightly reduced braking force by pressing firmly on the brake pedal. During the break-in period, the braking distance during
full braking or automatic braking is longer than with brake pads that have been broken in. During the break-in period, avoid full braking and situations that place a
heavy load on the brakes, such as driving too close to the vehicle ahead.
Brake pad wear
Brake pad wear depends on driving conditions and style. When driving frequently in cities and on curves or with a sporty driving style, have your brake pads
checked frequently by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
External influences on the brake
When driving with wet brakes, for example after driving through water, in heavy rain, or after washing your vehicle, the braking efficiency can be reduced by moistur
or ice on the brake discs. You must “dry” the brakes as soon as possible by braking carefully at high speeds. The braking strength must be higher than can be
delayed by recuperation to engage the brake pads. For these braking maneuvers, engage gear so that energy recuperation is not used for braking. Ensure that
you do not endanger any other vehicles or anyone else on the road
A coating of salt on the brake discs and brake pads reduces the braking efficiency and increases the braking distance. If you do not apply the brakes for long period
of time on salt-covered roads, you must brake carefully to clean off the layer of salt
. The braking strength must be higher than can be delayed by
recuperation, to enable the layer of salt to be cleaned off by the engaged brake pads. For these braking maneuvers, engage gear so that energy recuperation is
not used for braking. Ensure that you do not endanger any other vehicles or anyone else on the road
Leaving the vehicle parked for long periods of time, low mileage, and avoiding heavy braking can contribute to corrosion on the brake rotors and dirty brake pads. If
you usually avoid heavy braking or if there is corrosion present, occasional heavy braking at high speeds is recommended to clean the brake rotors and pads. For
these braking maneuvers, engage gear so that energy recuperation is not used for braking. Ensure that you do not endanger any other vehicles or anyone else
on the road
WARNING
Driving with worn brake pads or a malfunctioning brake system can lead to a loss of control of the vehicle, accidents and serious or fatal injuries.
If you suspect that the brake pads are worn or the brake system is malfunctioning, immediately find a suitably qualified professional and have the brake
pads checked and worn brake pads replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
WARNING
Up to the first approx. 300 km (approx. 200 miles), new brake pads do not yet have their full braking efficiency and first need to be "worn in". Insufficient braking
efficiency can increase the risk of accidents. This can cause serious or even fatal injuries.
Increase the pressure on the brake pedal if reduced braking efficiency can be felt.
To reduce the risk of accidents, serious injuries, and loss of vehicle control, drive with extra caution when the brake pads are new.
During the break-in period for new brake pads, do not drive too close to other vehicles and avoid driving situations that place a heavy load on the brakes.
WARNING
Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, increase braking distance and possibly cause a total
brake system malfunction. This can cause a loss of vehicle control, accidents, and serious or fatal injuries.
Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.
WARNING
When driving downhill, a lot of force is placed on the brakes and they become hot quickly. Overheated brakes reduces the braking efficiency and increase the
braking distance considerably. This can cause loss of vehicle control, accidents, and serious or fatal injuries.
Before driving on a long stretch of road with a steep gradient, reduce your speed and select a higher energy recuperation level. This utilizes the braking
effect of the electric drivetrain and reduces the load on the brakes.
Before starting a journey, ensure that the air supply to the brakes is not covered, e.g. by aftermarket or damaged front spoilers.
WARNING
Wet, icy, or salt-covered brakes will take longer to brake and increase the braking distance. This can cause a loss of vehicle control, accidents, and serious or
123
fatal injuries.
Test the brakes carefully.
Press the brake pedal carefully several times to dry the brakes and clear the ice and salt from them, as long as the visibility, weather, road, and traffic
conditions permit.
Regularly check the thickness of the front brake pads visually by inspecting them through the openings in the wheel rims or from underneath the vehicle. If
necessary, remove the wheels so that the brake pads can be inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If you are having the front brake pads checked, the brake pads in the drum brake on the rear axle should be checked at the same time. The check is performed
through an eyehole on the rear side of the drum. To do this, you must remove a sealing plug. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Troubleshooting
Brake system malfunction
The red warning light turns on. A message may also be displayed.
1.
Do not continue driving! Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately for assistance.
Brake pad wear indicator
The red warning light turns on or flashes.
The front brake pads are worn.
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2. Have all brake pads inspected and replaced, if necessary.
and
The brake is too hot
The yellow indicator light turns on.
An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.
1. Stop at the next opportunity.
2. Leave the vehicle with the electronic parking brake applied and the ignition switched on until a further message appears.
3. Then get professional assistance to have the system inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Unusual noises when braking
If there are sustained scraping or squeaking noises when braking, that is a sign of worn brake pads on the front or rear axle.
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2. Have all brake pads inspected and replaced, if necessary.
If the vehicle's braking performance changes
If the brake pads are worn or if you notice that your vehicle does not brake as usual, e.g. the braking distance suddenly increases:
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2. Have all brake pads inspected and replaced, if necessary.
Activating the vehicle's drive system
Switching the ignition on and off
Some vehicle functions are activated as soon as the driver approaches the vehicle with the vehicle key.
Switching on the ignition
1. Press the starter button once. The starter button is on the right-hand side of the steering column.
Or: Press the brake pedal.
Switching off the ignition
1. If the ignition is active and the vehicle is stationary, press the starter button once.
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Or: with the vehicle stationary and the electronic parking brake activated, leave the vehicle.
The ignition is also switched off if the vehicle is stationary and the brake is not pressed and the driver opens the driver seat belt buckle with the electronic parking
brake switched on.
Automatic ignition switch off
If the driver moves away from the vehicle with the vehicle key when the ignition is switched on, the ignition will switch itself off automatically after a certain time. If th
hood is opened while the ignition is switched on, the ignition does not switch off automatically.
If no valid remote control vehicle key is detected in the vehicle interior after the ignition has been switched off, the vehicle's drive system cannot be activated again
without a valid vehicle key. A corresponding message is shown in the ID. cockpit.
WARNING
If the driving mode selector is moved when the ignition is switched on, the vehicle's drive system is activated immediately under certain conditions. This can
cause unintentional vehicle movement and serious injuries.
Do not operate the driving mode selector when switching on the ignition if drive-ready mode is not intended to be active.
WARNING
If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the trunk lid, activate drive-ready mode, or switch
on the ignition and thereby activate electrical equipment, such as the power windows. This can cause accidents and serious or fatal injuries.
Always take all vehicle keys with you when leaving the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
The ignition can only switch on and the vehicle's drive system can only be activated if there is a valid vehicle key in the vehicle.
Electronic immobilizer
The immobilizer helps prevent drive-ready mode from being established and the vehicle from being moved with an unauthorized vehicle key.
For vehicles with a starter button: In the remote control vehicle key, there is a chip used to automatically deactivate the electronic immobilizer when there is a valid
remote control vehicle key in the vehicle interior.
For vehicles with a starter button: The electronic immobilizer is automatically activated as soon as there is no valid vehicle key in the vehicle.
Drive-ready mode can only be established with a Volkswagen Genuine vehicle key that is coded correctly. You can obtain coded vehicle keys from an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Only using Volkswagen Genuine vehicle keys will ensure that your vehicle operates correctly.
Activating the vehicle's drive system
Prerequisites for activating the vehicle's drive system
If the following conditions are met, the vehicle's drive system can be activated:
The high-voltage battery has a sufficient charge level.
The vehicle is not connected to a charging cable.
The high-voltage battery temperature is within the operating range.
A valid remote control vehicle key is present in the vehicle.
Activating the vehicle's drive system
1. With the brake pedal pressed, engage selector lever position. A visual and audible signal tells you when the vehicle's drive system is ready for use.
2. If the vehicle's drive system cannot be activated, repeat the process. Perform an emergency start if necessary.
WARNING
An electric vehicle generates very little stationary, driving or operating noise. As a result, when your vehicle is being driven, other road users such as
pedestrians and children may have difficulty hearing your vehicle or may not notice it at all in traffic-calmed zones and when maneuvering or reversing. This may
cause accidents and serious injuries.
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Always bear in mind that other road users may not notice the driving noise.
Electronic engine sound
The electronic engine sound warns other
road users of an approaching electric
vehicle.
After activating the vehicle’s drive system, the electronic engine sound is switched on.
When driving faster, the electronic engine sound will fade out slowly.
WARNING
The electronic engine sound may be quieter and/or more difficult to hear if there is snow around the front grille or if the area is very dirty. If the sound of the
vehicle is not heard by other road users, this can lead to accidents and serious injuries.
Before starting a journey, check the area around the front grille for heavy dirt and clean it if necessary.
You should always assume that your vehicle will not be heard by other road users.
Exiting a vehicle while the vehicle’s drive system is active
The ignition and the drive switch off automatically under certain conditions if the vehicle is exited after stopping with the drive system active and with a selector
position engaged Switching the ignition on and off .
This prevents unauthorized use of the vehicle.
Before you leave the vehicle, you must secure it against rolling away Electronic parking brake.
If you need to drive again immediately afterwards, the ignition must be switched back on, for example by pressing the brake pedal, and the vehicle's drive system
must be reactivated. If necessary, pay attention to the messages in the ID. cockpit.
WARNING
An unattended vehicle which is ready to drive can move unintentionally. This can cause accidents and serious injuries.
Never leave a vehicle which is ready to drive unattended.
Before leaving the vehicle, make sure that the electromechanical parking brake
is switched on.
When leaving the vehicle, always make sure that all doors, windows, the trunk lid and the hood are closed completely and locked.
Troubleshooting
Valid vehicle key cannot be detected
Fig. 84 In the center armrest: Emergency start function.
A corresponding indicator appears in the ID. cockpit.
If the vehicle key has a weak or drained button cell battery, the vehicle key may not be able to be detected.
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An emergency start must be performed:
1. Place the remote control vehicle key in the cup holder or storage compartment in the center console fig. 84.
2. Press the brake pedal or the starter button. The ignition is switched on.
Vehicle's drive system cannot be connected.
If an unauthorized remote control vehicle key is used or the system is malfunctioning, a corresponding indicator appears in the ID. cockpit.
1. Use an authorized vehicle key.
2. If the malfunction persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Deactivating the vehicle’s drive system
Deactivating the vehicle’s drive system
Only perform these steps in the specified order:
1. Bring the vehicle to a stop.
2. Park the vehicle.
3. Set the electronic parking brake.
4. Pay attention to the messages in the ID. Cockpit.
WARNING
An unattended vehicle which is ready to drive can move unintentionally. This can cause accidents and serious injuries.
Never leave a vehicle which is ready to drive unattended.
Before leaving the vehicle, make sure that the electromechanical parking brake
is switched on.
When leaving the vehicle, always make sure that all doors, windows, the trunk lid and the hood are closed completely and locked.
Troubleshooting
The vehicle’s drive system cannot be deactivated
The vehicle’s drive system cannot be deactivated.
An emergency stop must be performed:
1. Bring the vehicle to a stop.
2. Press the starter button twice within several seconds or press and hold one time.
The vehicle's drive system is deactivated and the ignition is switched off.
Gear selection
Driving mode selector
Fig. 85 Driving mode selector with the button for the electronic parking brake (arrow).
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The vehicle has a forwards gear
and a reverse gear
The driving mode selector has a button
for the electronic parking brake.
To change into gear from neutral position
, proceed as follows:
1. Switch the ignition on.
2. Press the brake pedal.
3. Turn the driving mode selector in the desired direction fig. 85.
List of selector lever positions
Permanent position for driving forwards - the electric drivetrain is in the normal program. Powerful energy recuperation when coasting Brake energy
recuperation. To change between gears and
, turn the driving mode selector forward once out of position
fig. 85. The driving mode selector always
springs back. Turning it forward again switches back to gear
The drive gears are mechanically locked. Only switch on when the vehicle is stationary
Electronic parking brake. The electric drivetrain is in neutral position. No power is transmitted to the wheels and the braking effect of the electric drivetrain is
not available. Reverse gear is selected. Only select this gear when the vehicle is stationary.
Driving on an incline
When driving on an incline, energy recuperation should be used where possible Brake energy recuperation.
Stopping and starting to drive uphill
Auto Hold should be used when stopping or starting uphill with the vehicle's drive system activated
Auto Hold .
If you stop on a hill with a gear selected, always press the brake pedal or set the electronic parking brake to prevent the vehicle from rolling away. Only release the
brake pedal when you are pulling away.
Crawling feature
If the brake pedal is released when the Auto Hold function is switched off and the gear engaged, the vehicle will start “crawling”, depending on the vehicle load even
on very large hills. This allows the vehicle to be started through gentle braking more slowly and more precisely, e.g. when maneuvering.
WARNING
Engaging the incorrect gear can cause you to lose control of the vehicle, which could lead to accidents and serious injuries.
Never press the accelerator pedal when engaging a gear.
WARNING
Fast acceleration or switching off the ASR can cause traction loss and sliding on slippery roads, such as on wet, icy or dirty roads. This could cause loss of
vehicle control, accidents and serious or fatal injuries.
Only use the kick-down function or accelerate quickly when the visibility, weather, road, and traffic conditions allow it, and when other road users will not
be endangered by the vehicle's acceleration and driving style.
Always adapt your driving style to the flow of traffic.
WARNING
An unattended vehicle which is ready to drive may cause accidents and severe injuries.
Never leave a vehicle which is ready to drive unattended.
Always switch the ignition off.
When parking or leaving the vehicle, always ensure that the electronic parking brake is switched on.
When leaving the vehicle, always make sure that all doors, windows, the trunk lid and the hood are closed completely and locked.
When the vehicle is drive-ready and the
or gear is engaged, hold the vehicle stationary with the brake pedal.
Never shift into reverse gear while the vehicle is moving.
NOTICE
Incorrect handling of the electric drivetrain can lead to increased wear or damage.
Never let the vehicle roll in the gear, especially when the vehicle's drive system has not been activated.
If you stop on inclines when a gear is engaged, use the brake pedal and not the accelerator to hold the vehicle.
Troubleshooting
128
Electric drivetrain overheated
The red warning light turns on.
The electric drivetrain has become overheated.
A corresponding message is shown in the ID. cockpit.
Do not continue driving!
1. Park your vehicle outside as soon as it is possible and safe to do so.
2. End drive-ready mode.
Do not add engine coolant.
3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
and
Brake energy recuperation not possible
The yellow indicator lights turn on.
Brake energy recuperation is malfunctioning.
This may limit your vehicle's range.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system inspected. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If you allow the vehicle to roll for a long time or at high speeds when the ignition is off, the electric drivetrain is switched off or the 12 V vehicle battery is
discharged, the electric drivetrain will become damaged.
Note that the vehicle can only be towed under certain conditions Towing.
Drive will be immediately turned off
The high-voltage battery charge level is very low and the drive power reduced.
The red indicator light comes on when driving.
A message is displayed in the instrument cluster and an acoustic warning sounds.
The vehicle is about to be stranded in traffic.
Two emergency starts are still possible and the vehicle can still be moved a short distance at approx. 7 km/h (approx. 4 mph).
Climate control convenience functions are restricted.
1. If traffic conditions allow it, pull over and park the vehicle safely, or, if possible, drive to a charging station.
When the power increases again, the indicator light turns off.
Driving not possible
The temperature of the high-voltage battery is too low.
The red indicator light turns on before you start driving.
A message is displayed in the instrument cluster and an acoustic warning sounds.
A very low driving power can cause you to become stranded in traffic.
Only maneuvering at approx. 7 km/h (approx. 4 mph) is possible.
Climate control convenience functions are restricted.
Charge the high-voltage battery when the charge status is low.
If you intend to drive in cold weather, Volkswagen recommends activating the vehicle's climate control in advance, before departure. This also heats up the
high-voltage battery, increasing its driving power available as soon as the vehicle is drive-ready.
Take note of the power display in the instrument cluster.
When the power increases again, the indicator light turns off.
Limited driving power
The yellow indicator light turns on.
A message is displayed in the instrument cluster and an acoustic warning sounds.
The driving power is reduced considerably and could reduce further.
129
Climate control convenience functions are restricted.
1. Charge the high-voltage battery when the charge status is low.
In extremely cold or hot outside temperatures, the high-voltage battery is heated or cooled while driving. The driving power increases again after a short time.
Take note of the power display in the instrument cluster.
When the power increases again, the indicator light turns off.
All-wheel drive (4MOTION) is restricted
There is a malfunction in the all-wheel drive (4MOTION). The driving performance has been restricted.
In the ID. cockpit, the text message All-wheel drive (4MOTION) is restricted. Please adapt your driving behavior appears.
It is possible to continue driving with reduced driving performance.
Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
All-wheel drive (4MOTION) is currently restricted
The front engine's driving performance has been restricted in order to avoid overheating.
In the ID. cockpit, the text message All-wheel drive (4MOTION) is currently restricted. Please adapt your driving behavior appears.
It is possible to continue driving with reduced driving performance.
The driving performance limitation is removed in the following scenario:
The front engine is no longer within a critical temperature range.
Electronic engine sound failed
The yellow indicator light comes on and an audible signal sounds.
A corresponding message is shown in the ID. cockpit.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system inspected. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
It is possible to continue driving.
Brake energy recuperation
Brake energy recuperation
When slowing down the vehicle, and
when the vehicle is rolling in overrun or
driving downhill, electrical energy is
created by the electric drivetrain and
stored in the high-voltage battery. The
electric drivetrain hereby works as a
generator and creates an engine
braking effect. This process is called
"brake energy recuperation".
Engine braking varies depending on the selector lever position.
The vehicle brake light may light up when the brake energy recuperation is intense. The brake energy recuperation, and therefore also the engine braking effect,
decreases as the charge level of the high-voltage battery increases. If the high-voltage battery is completely charged, there is no brake energy recuperation and no
electric motor braking effect. If the vehicle detects that the road conditions do not permit safe contact between the wheels and the road, the energy recuperation, an
therefore also the engine braking, is automatically reduced. The power display gives information about the available energy recuperation and the engine braking.
Depending on the selector lever position and the settings in the Infotainment system, the vehicle will recuperate differently:
Selector lever position engaged and ECO assist deactivated: No energy recuperation.
Selector lever position engaged and ECO assist activated: Automatic energy recuperation. The level of recuperation is automatically chosen depending on the
navigation data and traffic situation.
Selector lever position engaged: Intense energy recuperation.
The vehicle still recuperates energy if the brake pedal is pressed.
Eco assist
The ECO assist helps the driver use the vehicle's engine braking efficiently. It chooses the level of recuperation depending on the navigation data and the traffic
situation.
The ECO assist can be switched on and off in the vehicle settings in the Infotainment system.
Driving on an incline
On inclines, it is best to drive in the gear where possible.
13
Never let the vehicle roll down mountains or hills in the
neutral setting.
WARNING
Strong recuperation can cause traction loss and sliding, especially on slippery roads. This could cause loss of vehicle control, accidents and serious or fatal
injuries.
Only activate permanent high brake energy recuperation when the visibility, weather, road and traffic conditions allow and other road users are not put at
risk by the vehicle deceleration and driving style.
WARNING
As the charge level of the high-voltage battery increases, the electric motor braking effect decreases and can completely disappear. The driving behavior may
therefore change, which can cause accidents and serious or fatal injuries.
Never completely charge the high-voltage battery at higher altitudes, for example on a mountain pass, in order to achieve braking efficiency thanks to
brake energy recuperation on the subsequent drive down.
Before driving on steep hills, reduce your speed.
When driving on steep hills, reduce your speed with the vehicle brakes.
Note that, in the absence of electric motor braking, the strain on the vehicle brakes increases.
Messages about driving
General driver information
Anticipatory driving
An inconsistent driving style increases consumption. When the driver actively pays attention to traffic, this can prevent frequent acceleration and braking
maneuvers. Maintaining enough distance to the vehicle driving ahead helps you to drive with better anticipation.
Avoiding full acceleration
Excessively high speeds increase the rolling resistance and air resistance and with that, the power needed to move the vehicle. Never drive at the maximum vehicl
speed.
Checking tire pressures
Low tire pressures cause wear as well as increased rolling resistance of tires, and this increases consumption. Use tires with optimal rolling resistance.
Adapt the tire pressures to the load:
Follow the specifications on the tire pressure label Checking the tire pressure.
Tire Pressure Monitoring System How the Tire Pressure Monitoring System Works .
WARNING
If you drive at high speed and without sufficient safety distance, accidents and serious or fatal injuries can result.
Always adapt your speed and remain a safe distance to vehicles driving ahead according to the visual, weather, road, and traffic conditions.
Eco tips
The correct driving style can help to
reduce consumption, pollution, and
wear on the electric drivetrain, brakes,
and tires. The following tips will help
you conserve the environment and your
money.
Using brake energy recuperation
If Eco assist is deactivated in the Infotainment system and gear
is engaged and the accelerator pedal is not pressed, the vehicle will “coast”.
If Eco assist is activated in the Infotainment system and gear
is engaged and the accelerator pedal is not pressed, the vehicle recuperates energy automatically.
also adjusts to the current driving situation and external conditions such as the vehicle in front and speed limits. The energy from the rolling vehicle is also used to
charge the high-voltage battery. The vehicle's brakes are also applied.
In gear
, if the accelerator pedal is not pressed, strong recuperation will occur.
Furthermore, the energy recuperation increases when the brake pedal is pressed.
Have maintenance performed regularly
131
Regular maintenance is required for fuel-efficient driving and increases the service life of the vehicle.
Removing unnecessary weight
Emptying out the luggage compartment before a journey, for example, removing empty crates or unneeded child restraints, can reduce energy consumption.
To keep the vehicle air resistance as low as possible, remove accessories such as ski, bicycle, and roof racks after use.
Saving power
Electrical equipment, such as the air conditioning system and window heating, requires energy from the high-voltage battery.
If you want to increase your vehicle's fuel range:
Set a higher interior temperature in summer and a lower interior temperature in winter. When outside temperatures are high, air out the vehicle before driving.
If you are using an external power supply, use the stationary air conditioning.
Switch off comfort consumers that are not required.
An authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide you with more information about correct maintenance and replacemen
parts that are particularly energy efficient, such as new tires.
Driving a loaded vehicle
Heed the following for good vehicle handling when the vehicle is loaded:
Stow all cargo securely Transporting.
Accelerate with extra care and caution.
Avoid sudden braking and driving maneuvers.
Brake earlier than usual.
If necessary, read and heed the information about roof racks
Roof rack.
If necessary, note the information about driving with a trailer
Trailer towing.
WARNING
Sliding loads can considerably impair the driving stability and safety of your vehicle, and increase the braking distance when you brake hard or perform
emergency braking. This can cause accidents and serious or fatal injuries.
Correctly secure the load to prevent it from sliding.
Use suitable tie-downs or securing straps on heavy objects.
Engage the rear seat backrests and, if necessary, the adjustable rear seats securely.
NOTICE
Spilled fluids can come in contact with the connectors of the orange high-voltage cables. This can cause damage to the electrical system and high-voltage
battery.
Do not transport large amounts of fluids in the vehicle interior.
Driving with an open trunk lid
Driving with an open trunk lid can be especially dangerous. Secure all objects and the open trunk lid correctly and take sufficient precautions.
Driving with an open trunk lid increases the air resistance of the vehicle and, consequently, the energy consumption of the electric drivetrain. This reduces the
potential vehicle range significantly. Volkswagen recommends that you do not drive with the trunk lid open.
WARNING
If driving with the trunk lid unlocked or open, loose objects can fall out of the vehicle and injure other road users. This can cause accidents and serious or fatal
injuries.
Always drive with the trunk lid closed.
Store all objects in the luggage compartment securely.
Always drive carefully and anticipate upcoming traffic situations.
Avoid abrupt or sudden driving and braking maneuvers because the open trunk lid can move in an uncontrolled manner.
If there is a roof rack with cargo on the trunk lid, always remove it before driving with an open trunk lid.
132
WARNING
Objects protruding from the luggage compartment change the vehicle length and may possibly endanger other road users. This can cause accidents and
serious or fatal injuries.
Follow the legal regulations.
Mark objects sticking out of the luggage compartment so they will be visible to others on the road.
Never use the trunk lid to secure or wedge objects.
NOTICE
Opening the trunk lid changes the height and possibly the length of the vehicle. This can cause damage to the vehicle if driving carelessly.
Be aware of the changed outer dimensions, such as when driving through underpasses.
Driving through water on roads
Note the following to reduce the risk of vehicle damage when driving through water, for example on flooded roads:
The water must not be any higher than the bottom of the vehicle body
Do not driver faster than walking speeds.
Never stop the vehicle, drive in reverse, or deactivate the vehicle's drive system in water.
Oncoming vehicles create waves that can raise the water level for your vehicle enough that it is not safe to drive through.
WARNING
When driving through water, mud, slush, etc., the braking effect may be delayed due to damp or icy brake rotors and brake pads in the winter, and this can
extend the braking distance. This could cause a loss of vehicle control, accidents and serious or fatal injuries.
Perform careful braking maneuvers to dry and remove ice from the brakes.
Do not endanger road users or disregard legal regulations during braking maneuvers.
Avoid abrupt and sudden braking maneuvers directly after driving through water.
NOTICE
Driving through water can greatly damage or corrode parts of the vehicle, e.g. electronics.
Never drive through salty water.
Using fresh water, immediately rinse any parts of the vehicle that may have come into contact with salty water.
Protect electronic components against contact with water.
Operating the vehicle in different countries and continents
Approval regulations
The vehicle was manufactured by the factory for a specific country and meets those requirements and approval regulations that were valid at the time of vehicle
manufacture.
If the vehicle will be used temporarily or for a brief period in another country, then read and observe the following information.
Safety standards and regulations
Some countries have special safety standards and regulations that differ from the vehicle configuration. Volkswagen recommends obtaining information about legal
regulations from an authorized Volkswagen dealer or authorized Volkswagen Service Facility before driving in other countries.
Selling in other countries
If the vehicle is sold in another country or will be used for an extended period in another country, then the applicable legal regulations in that country must be
observed.
Certain equipment may need to be installed or removed and functions may need to be deactivated. The scope and types of service may also be affected. This
particularly applies if the vehicle is being operated for an extended period in a different climate region.
Functions of the Infotainment system
Due to the many different frequency bands around the world, the Infotainment system installed at the factory may not function in other countries.
133
Charging in other countries
Due to the various different legal regulations, you may only be able to charge with limited charging current at power outlets in other countries. The charging cable
limits the charging current depending on the infrastructure used. If there are different settings, the lower value is used for charging Charging cable.
Due to the different technical standards, you may not be able to charge at charging stations in another country or only if you use a suitable charging cable. For more
information contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen is not responsible for damage to the vehicle caused by insufficient maintenance or a lack of available original parts.
Volkswagen is not responsible if the vehicle does not meet all of the applicable legal requirements in other countries and continents.
Driving Mode Selection
Introduction
Via the driving modes, the driver can
adapt various properties of vehicle
systems to the current driving situation,
the desired driving comfort, and for an
economic driving style. The suspension,
steering, drive, and the air conditioner
are some of the vehicle systems that can
be adjusted.
Different driving modes are available depending on the vehicle equipment. The influence of vehicle systems on the individual driving modes depends on the vehicle
equipment.
Selecting the driving mode
The driving mode can be selected when the ignition is switched on and the vehicle is stationary or while driving.
WARNING
Setting the driving mode while driving can distract from traffic. This can cause accidents and serious or fatal injuries.
Always drive attentively and responsibly.
If you select a driving mode while driving, the vehicle systems, except for Drive, will be switched over to the new driving mode immediately.
1. When the traffic situation allows it, briefly take your foot off the accelerator pedal to enable the newly selected driving mode to be applied to the Drive vehicle
system as well.
Selecting a driving mode via the control on the Infotainment system
1. Tap
2. To select driving modes, tap
again or tap the desired driving mode in the Infotainment system.
Displaying information about the driving mode
1. To display additional information about the selected driving mode, tap in the Infotainment system.
Selecting the Custom driving mode
1. Tap
until the Custom driving mode has been selected.
2. Tap
to open the Custom menu.
Driving mode properties
The Eco driving mode switches the vehicle to fuel-efficient operation and supports the driver with an energy-saving driving style.
The Comfort driving
mode is the basic setting for the vehicle systems, provides a comfort-oriented vehicle setup and is suited, for instance, for everyday use.
The Sport driving
mode gives the driver a sporty feel.
The Traction driving mode offers maximum all-wheel drive (4MOTION) support and softens the suspension damping.
On loose ground, it provides better traction.
The Traction driving mode is available only for vehicles with all-wheel drive (4MOTION).
With the Custom driving mode, you can adapt individual vehicle systems according to your preferences.
Standard behavior of the driving mode and the vehicle systems
The Comfort driving mode shows the basic settings of the vehicle systems when the ignition is switched on.
Behavior of the driving mode when switching the ignition off and on
When you switch the ignition off and back on again, the previously selected driving mode remains active.
Behavior of the Drive vehicle system when the ignition is switched off and on
The Drive vehicle system settings are reset to the Comfort driving mode settings when you switch the ignition off and on again.
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The other vehicle systems will retain their settings.
You can change the Drive vehicle system back to the preferred driving mode.
1. Select your desired driving mode again.
Troubleshooting
The driving mode or the vehicle systems do not behave as expected
1. Pay attention to the standard behavior of the driving mode and the vehicle systems Standard behavior of the driving mode and the vehicle systems.
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Driver assistance systems
Sensor system information
Introduction
Depending on the vehicle equipment,
the vehicle has driver assistance
systems that increase driving
convenience. These driver assistance
systems use some sensors and cameras
(hereafter referred to as the “sensor
system”) that are only partially visible
to you.
The sensors and cameras visually detect the vehicle's surroundings ultrasonically or by using radar waves.
Installed sensor systems
Depending on the vehicle equipment, the following sensor systems may be installed:
Radar sensor in the front of the vehicle.
Radar sensors in the rear of the vehicle.
Camera behind the windshield.
Ultrasonic sensors in the front of the vehicle.
Ultrasonic sensors in the rear of the vehicle.
You can find information on the relevant installation location in the vehicle overviews Vehicle overviews.
WARNING
The driver assistance systems are not a replacement for the driver's attention and work only within their system limitations. The driver assistance systems
cannot detect all driving situations and may not provide warnings or react, or may provide warnings or react with a delay, or may provide warnings or react in a
way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Be aware of the limits of the sensor system and the system limitations of the individual systems.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Be prepared to override or interrupt automatic interventions at all times.
Pay attention to indicators in the instrument cluster display and respond to the displays accordingly when the traffic situation allows.
Do not use driver assistance systems if you suspect a problem or damage.
Limits of the sensor system
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the radar sensor
Driver assistance systems that use radar sensors may not respond, may offer a delayed response or may respond in an unexpected way in the following situations
When driving in poor weather conditions, such as heavy rain, snow or heavy spray.
When driving through construction zones, tunnels or toll stations.
When driving on winding roads, for example, mountain roads
In front of bumps or dips in the road
When driving off-road
When driving in parking ramps
When driving on roads with embedded metal objects, such as railroad tracks
When driving on gravel roads
In complex driving situations, such as traffic islands.
Following a violent impact affecting components within the range of the radar sensors, e.g. following a rear-end collision.
If the radar sensors are obscured, dirty, misaligned or damaged.
Limits of the camera behind the windshield
Driver assistance systems that use the camera behind the windshield may not respond, may offer a delayed response or may respond in an unexpected way in the
following situations:
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In front of bumps or dips in the road
When driving in construction zones
When driving off-road
When driving in poor weather conditions, such as heavy rain, snow, fog or heavy spray and poor road conditions.
In low-lying sun, darkness or if there is glare from oncoming vehicles.
If the camera is not available due to long exposure to direct sunlight or high ambient temperatures.
If the camera field of view is covered, dirty or damaged.
If the camera is misaligned.
Delayed reaction
If the sensor system is exposed to environmental conditions that limit its function, the driver assistance systems may only be able to detect this with a delay.
Therefore, the display that indicates that functions are impaired may be delayed when you first start driving or while driving.
Limits in certain driving situations
Fig. 86 Driving around curves.
The sensor system always measures straight ahead. Therefore, on tight curves, vehicles may be detected by mistake or vehicles driving ahead may not be
detected.
Fig. 87 Narrow vehicle.
Vehicles that are driving close to your vehicle but outside the sensor range, such as motorcycles, cannot be detected.
Fig. 88 Changing lanes.
Vehicles that change to your lane close in front of your vehicle cannot be detected. This also applies to vehicles with attachments exceeding the vehicle dimensions
Specific system limitations
In addition to the limits of the sensor system, every driver assistance system has additional system limitations linked to their function. Please also note these:
Adaptive Cruise Control (ACC) System Limitations of ACC.
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Autonomous Emergency Braking (Front Assist) System Limitations of Front Assist.
Lane Assist Lane Assist system limitations.
Comfort drive Travel Assist
Introduction.
Emergency Assist
Introduction.
Lane Change System (Side Assist) Side Assist system limitations.
Cruise control system
Introduction
The cruise control system helps to
maintain a set speed.
Speed range
The cruise control system is available at speeds above approximately 20 km/h (approximately 15 mph) when driving forward.
Driving with the Cruise Control System
You can override the stored speed at any time, for example, to pass another vehicle. The regulation function is paused while the vehicle accelerates and then
resumes the stored speed.
Displays
If the cruise control system is switched on, the instrument cluster display indicates the saved speed and the status of the cruise control system.
The following indicator lights may turn on depending on the driving situation and the instrument cluster version:
Cruise control system is switched on, speed regulation active.
If the cruise control system is not regulating the speed, the indicator lights are small or grey.
If no speed is stored, the instrument cluster display shows
instead of the speed.
Driving downhill
The vehicle cannot maintain the saved speed in all driving situations. Always be ready to apply the brakes.
1. Use the electric drivetrain recuperation when traveling downhill for extended periods.
This relieves the strain on the brakes.
WARNING
If it is not possible to drive safely with enough distance and a constant speed, using the cruise control system may cause accidents and serious or fatal injuries.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions. The driver is always
responsible for the speed.
Never use the cruise control system when visibility is poor, when there is not enough distance, or when roads are steep, winding, flooded, or slippery, for
example from snow, ice, moisture, or gravel.
Never use the cruise control system when driving off-road or on unpaved roads.
Operating the cruise control system
Please read the introductory information and heed the Warnings and Notice
Introduction.
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Fig. 89 Left side of the multi-function steering wheel.
Switching on
1. Press the
button.
No speed is saved. At this stage, the limiter will not yet start regulating your speed.
Starting the regulation function
1. Press the
button while driving.
The cruise control system saves and controls the current speed.
Setting the speed
You can adjust the saved speed while the cruise control system is regulating the speed:
+ 1 km/h (1 mph):
Press the
button gently.
- 1 km/h (1 mph):
Press the
button gently.
+ 10 km/h (5 mph):
Press the
button firmly or swipe it from the bottom to the top. Pressing for the first time changes to the next-largest tens digit (km/h) or
fives digit (mph).
- 10 km/h (5 mph):Press the
button firmly or swipe it from the top to the bottom. Pressing for the first time changes to the next-smallest tens digit (km/h) or
fives digit (mph).
To change the stored speed continuously, press and hold the respective button.
Your vehicle will adjust its current speed by accelerating or braking.
Canceling the regulation function
1. Press the
button briefly.
Or: Press the brake pedal.
The vehicle speed remains stored in the system.
Resuming the regulation function
1. Press the
button.
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The cruise control system resumes and maintains the saved speed.
WARNING
There is the risk of an accident if you inadvertently resume at the saved speed or if the saved speed is too fast for the current road, traffic, or weather
conditions. This may result in serious injury or even death.
Check whether the saved speed is suitable for the current road, traffic, or weather conditions before you resume the cruise control system.
Switch off the cruise control system if you do not require it.
Switching off
1. Press and hold the
button.
The cruise control system is switched off and the saved speed is deleted.
Switching to other driver assistance systems
Depending on the vehicle equipment, you can switch to the following driver assistance systems:
Adaptive Cruise Control (ACC).
1. Press or swipe the
button.
2. Swipe to the left or right to select the system you want.
3. Press the
button.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Cruise control system malfunction
Malfunction. The yellow indicator light turns on.
Switch off the cruise control system and seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The regulation function is canceled automatically
The vehicle has exceeded the stored speed for an extended period.
No gear is engaged for driving forward.
Braking assistance systems, for example ASR or ESC, are active.
The vehicle has been braked by Autonomous Emergency Braking (Front Assist).
If the problem persists, switch off the cruise control system and seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Adaptive Cruise Control (ACC)
Introduction
Adaptive Cruise Control (ACC)
maintains your selected speed. When
the vehicle approaches a vehicle driving
ahead, the ACC adjusts the speed
automatically and maintains your set
distance to the vehicle driving ahead.
Does this vehicle have ACC?
The vehicle has ACC if you can adjust ACC settings in the Assistance systems menu in the Infotainment system.
Speed range
You can set a speed between approx. 20 km/h (approx. 15 mph) and approx. 150 km/h (approx. 95 mph).
Driving with ACC
You can override the ACC system at any time. The regulation function is canceled when you apply the brakes. When you accelerate, the regulation function is
paused while accelerating and then resumed with the speed set.
If a trailer is hitched, ACC is less dynamic.
Driver intervention request
If automatic deceleration by the ACC is not sufficient or the system limits are reached, the ACC will prompt you - with a message in the instrument cluster -
to also apply the brakes. The red warning light will also turn on and a warning tone will sound. Take over steering and be ready to brake.
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WARNING
ACC is not a replacement for the driver's attention and works only within the system limitations. ACC cannot detect all driving situations and may not react, or
may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations System Limitations of ACC.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by ACC is not sufficient.
Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.
Special driving situations
Please read the introductory information and heed the Warnings and Notice
Introduction.
The functions described below depend on the vehicle equipment and are not available in all countries.
Stop-and-go traffic
ACC can brake the vehicle and bring it to a standstill. ACC remains active, and the instrument cluster display shows ACC is ready for a few seconds. In this time,
the vehicle will automatically move again once the vehicle driving ahead starts.
Extend drive-readiness or reactivate:
1. Press the
button.
Driving off when drive-readiness has ended and the vehicle driving ahead has already started moving:
1. Press the
button.
Or: Briefly press the accelerator pedal.
The ACC does not stay active in the following scenarios:
The stationary phase lasts several minutes.
A vehicle door is opened.
The vehicle's drive system is deactivated.
WARNING
If ACC is ready appears in the instrument cluster display and the vehicle driving ahead starts to move, your vehicle will start driving automatically. The vehicle
may not be able to detect obstacles in the vehicle's path when this happens. This may cause accidents and serious injuries.
Check the vehicle's path every time before you start driving and brake the vehicle if necessary.
System Limitations of ACC
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
ACC detects driving situations using the radar and ultrasonic sensors in the front of the vehicle and the camera behind the windshield. The radar sensor has a rang
of up to approx. 160 m (approx. 520 ft).
WARNING
If you use the ACC in situations outside system limitations, accidents and serious injuries may result and legal regulations may be violated.
Be aware of the limitations of the sensor system Limits of the sensor system and cancel the regulation in the situations described.
Unrecognizable objects
ACC only detects vehicles that are moving in the same direction or are stationary. The following will not be detected:
Pedestrians
Animals
Vehicles crossing the street or oncoming vehicles
Other stationary obstacles
Stationary vehicles
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Fig. 90 Stationary vehicle.
ACC responds in a limited manner to stationary vehicles up to approx. 60 km/h (approx. 37 mph), provided that a stationary vehicle is detected as such and your
own vehicle can be comfortably braked behind the stationary vehicle within the system limits of ACC. ACC does not perform emergency braking fig. 90.
The reaction to stationary vehicles depends on the vehicle equipment and is not available in all countries.
Switching ACC on and off
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 91 Left side of the multi-function steering wheel.
Switching on
1. Press the
button.
ACC is not yet functioning.
Starting the regulation function
1. Press the
button while driving forward.
ACC saves the current speed and maintains the set distance. If the current speed is outside the specified speed range, the ACC adjusts the minimum speed
when driving too slowly or the maximum speed when driving too quickly.
ASR Sport and, depending on the vehicle equipment, ESC Sport are also deactivated.
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The following indicator lights may turn on depending on the driving situation:
ACC is regulating - no vehicle ahead detected.
ACC is regulating - vehicle ahead detected.
If the ACC is not functioning, the gray indicator lights come on.
Canceling the regulation function
1. Press the
button briefly.
Or: Press the brake pedal.
If the respective indicator light for the driving situation lights up gray, the speed and distance are saved.
If ASR Sport is activated, the regulation is automatically interrupted.
Resuming the regulation function
1. Press the
button.
ACC assumes the last set speed and the last set distance. The instrument cluster display shows the set speed, and indicator lights turn on corresponding to the
driving situation.
Switching off
1. Press and hold the
button.
The set speed is deleted.
Switching to other driver assistance systems
Depending on the vehicle equipment, you can switch to the following driver assistance systems:
Cruise Control System.
1. Press or swipe the
button.
2. Swipe to the left or right to select the system you want.
3. Press the
button.
Adjusting the ACC settings
Please read the introductory information and heed the Warnings and Notice
Introduction.
Setting the distance
Fig. 92 In the instrument cluster display: set distance
, ACC is regulating (general example).
You can set the distance at five levels from very short to very long:
1. Press the
button.
2. Press the
button or
button, or swipe vertically over the button area from
to
or
Or: Press the
button repeatedly until the preferred distance is set.
The instrument cluster display shows the selected level fig. 92
. Heed the country-specific regulations for minimum distance.
In the Assistance systems menu of the Infotainment system, you can choose whether you want the regulation to start at the distance that was set at the end of the
journey or start at a preselected distance.
Setting the speed
You can adjust the stored speed within the specified speed range using the buttons on the multi-function steering wheel as follows:
+ 1 km/h (1 mph):
Press the
button gently.
- 1 km/h (1 mph): Press the
button gently.
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Press the
button firmly or swipe it from the bottom to the top. Pressing for the first time changes to the next-largest tens digit (km/h) or fives digit
+ 10 km/h (5 mph):
(mph).
- 10 km/h (5 mph):Press the
button firmly or swipe it from the top to the bottom. Pressing for the first time changes to the next-smallest tens digit (km/h) or
fives digit (mph).
To change the stored speed continuously, press and hold the respective button.
WARNING
ACC cannot detect all driving situations correctly. If the vehicle is less than the minimum distance from the vehicle ahead and the difference in speed between
the vehicle ahead and your own vehicle is so great that the speed deceleration from the ACC is not sufficient, there is a risk of a rear end collision. This may
result in serious injury or even death.
Always be ready to apply the brakes yourself.
To override the speed and distance control, press the accelerator pedal. In this case, ACC will not brake automatically.
Heed the country-specific regulations regarding minimum distance.
Always set a longer distance when there is rain, snow, or poor visibility.
Adjusting the regulation function system settings
You can influence how the ACC reacts in a sporty driving style:
Vehicles with Driving Mode Selection:
Select the desired driving mode.
Vehicles without Driving Mode Selection:
Select the desired driving mode in the Assistance systems menu in the Infotainment system.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
ACC is not available
The yellow indicator light turns on.
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor
Vehicle care
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor
Sensors
and Cameras.
The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if there is noticeable damage
Sensors and
Cameras.
Malfunction or fault. Deactivate the vehicle’s drive system and activate it again.
Painting work was carried out on or structural modifications were made to the front of the vehicle
Repairs and technical modifications.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
ACC is not functioning as expected
The radar sensor is dirty. Clean the radar sensor Vehicle care.
The ultrasonic sensors are soiled, obscured or damaged. Clean the ultrasonic sensors Vehicle care.
Clear the area around the ultrasonic sensors and check for damage
Sensors and Cameras .
The system limitations are not adhered to System Limitations of ACC.
The brakes are overheating, and the regulation function has been automatically canceled. Let the brakes cool down and check the function again.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Additional information may be displayed in the vehicle status, depending on the malfunction
Vehicle settings menu .
The Adaptive Cruise Control cannot start
Make sure the following requirements are met:
The brake lights on the vehicle are functioning.
The brake lights on the electronically connected trailer are functioning.
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ESC is not regulating.
The brake pedal is not being pressed.
Unusual noises during automatic braking
This is normal and not a cause for concern.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
Front Assist
Introduction
Front Assist can recognize impending
forward collisions and warn the driver.
In addition, the system can provide
support when braking and initiate an
automatic braking maneuver.
The Front Assist system can help to avoid accidents but cannot replace the driver's attention.
Front Assist works solely within the system limitations. Warning times vary depending on the Traffic Situation and the driving behavior.
Range of functions
Front Assist includes the following additional functions, depending on the vehicle equipment and the country:
Pedestrian Monitoring.
Cyclist Monitoring.
The functions named are automatically active if Front Assist is switched on.
Recognizable objects
Autonomous Emergency Braking (Front Assist) can recognize the following objects, depending on the vehicle equipment and the country:
Vehicles.
Bikes.
Pedestrians.
Driving with Front Assist
You can cancel automatic braking interventions by moving the steering wheel or pressing the accelerator pedal.
Automatic braking
Front Assist can brake the vehicle to a stop. The vehicle will not be held at a stop after that. Press the brake pedal.
The brake pedal feels more firm during an automatic braking maneuver.
WARNING
Front Assist is not a replacement for the driver's attention and works only within the system limitations. Front Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations System Limitations of Front Assist.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Consider interrupting automatic Autonomous Emergency Braking (Front Assist) interventions if necessary.
When Front Assist warns you, brake the vehicle immediately or maneuver around the obstacle, depending on the driving situation.
If you are unsure which functions are included with your vehicle depending on the vehicle equipment and country, consult suitably qualified professionals
before starting your journey. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Warning levels and braking support
Please read the introductory information and heed the Warnings and Notice
Introduction.
Speed ranges
Autonomous Emergency Braking (Front Assist) provides maximum support within these speed ranges:
Response to vehicles: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).
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Response to bikes: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).
Response to pedestrians: Approx. 5 km/h (approx. 3 mph) to approx. 85 km/h (approx. 53 mph).
The support system can involve an advance warning, an immediate warning, automatic braking or braking support. A distance warning may also be displayed.
Influencing factors
Whether and in which speed range Autonomous Emergency Braking (Front Assist) reacts to the named objects is dependent on the following factors:
Type of object.
Movement direction of the object.
Speed of the object.
Speed of the vehicle.
The work area can therefore be limited if the vehicle approaches an object very quickly and thus has little time to react.
Furthermore, not all warning levels are passed through in all situations. Depending on the speed, there may not be, for example, an advance warning or immediate
warning, but rather an automatic braking maneuver that occurs straight away, so as to best protect the detected object.
Distance warning
Front Assist detects if there is a safety hazard from following the vehicle ahead too closely.
The indicator light turns on. Increase the distance.
Advance warning
Front Assist detects a possible collision and prepares the vehicle for possible emergency braking.
A warning tone sounds and the warning light turns on. Apply the brakes or maneuver to avoid the collision.
Immediate warning
If you do not respond to the advance warning, the brakes may be applied briefly to indicate the increasing risk of a collision. Apply the brakes or maneuver to avoid
the collision.
Automatic braking
Autonomous Emergency Braking (Front Assist) can brake the vehicle automatically in several stages of increasing braking force. Reducing the vehicle speed may
help to reduce the damage resulting from a collision.
Braking support
If the system detects that you are not braking enough before an impending collision, Front Assist can increase the braking force and thus help to reduce the risk of
collision. The braking support is only active as long as you are firmly pressing the brake pedal.
System Limitations of Front Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
Front Assist detects driving situations using a radar sensor in the front of the vehicle and the camera behind the windshield.
Note the limitations of the sensor system Limits of the sensor system. Always remain attentive and intervene manually if necessary.
After a vehicle start
Front Assist is not available or its availability is limited immediately after starting the vehicle. During this time, the white indicator light in the instrument
cluster display comes on.
Unrecognizable objects
Autonomous Emergency Braking (Front Assist) may not react or may react with a delay to the following objects:
If there are oncoming vehicles or vehicles crossing the street
Oncoming pedestrians; generally no reaction to people without Pedestrian Monitoring.
Stationary or oncoming cyclists; also no reaction to cyclists crossing the road without Cyclist Monitoring.
Pedestrians and cyclists who are not detected as such, for example because they are fully or partially hidden.
Functional limitations
In addition to the situations described under the sensor system limitations, Front Assist may not react, may react with a delay, or may react in a way that is not
desired in the following example situations:
When driving in reverse
If ESC is regulating or is malfunctioning.
If multiple brake lights on the vehicle are malfunctioning.
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If multiple brake lights are malfunctioning on a trailer or bicycle rack that is connected to the vehicle electrical system.
If the vehicle is accelerating very quickly or the accelerator pedal is pressed all the way down
In unclear traffic situations, for example if vehicles driving ahead are braking quickly or are turning
When entering or exiting a tunnel.
If Front Assist is malfunctioning
Switching off Front Assist
Depending on the system, Front Assist may not be suitable in the following situations and must be switched off if they occur
:
If the vehicle is not being driven on public roads, for example during off-road driving or on a racetrack.
If the vehicle is being towed or transported
If add-ons cover the radar sensor or camera.
If the camera or radar sensor is malfunctioning.
Following a violent impact affecting components within the range of the radar sensor, e.g. following a rear-end collision.
If the windshield is damaged in the camera field of view.
If there are multiple unwanted activations
WARNING
If you use Front Assist in these situations, accidents and serious injuries or even death could occur.
Switch off Front Assist in the situations described.
Using Front Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
When you switch on the ignition, Front Assist with all of its equipment- and country-dependent functions is automatically switched on.
However, Front Assist is not available or its availability is restricted while the white indicator light is turned on.
Volkswagen recommends always leaving Front Assist and all of its equipment- and country-dependent functions switched on. Exceptions
System Limitations of
Front Assist.
Switching on and off
You can switch Autonomous Emergency Braking on and off manually and view the switched on condition.
In the Infotainment system:
1. Open the Assistance systems menu.
2. Switch Autonomous Emergency Braking on or off in the corresponding submenu.
If you switch off Front Assist, all of its equipment- and country-dependent functions are also switched off. The yellow indicator light turns on in the
instrument cluster display.
If Front Assist was automatically deactivated, e.g. if towing is detected, the yellow indicator light also comes on.
Setting Up Equipment- and Country-dependent Functions
If Front Assist is switched on, you can set the following settings in the assistance systems menu of the Infotainment system depending on the equipment and
country:
Switch on and off distance warning.
Switch on and off advance warning.
Set the warning period for the advance warning.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Front Assist starts
The white indicator light comes on.
Autonomous Emergency Braking (Front Assist) is temporarily not available or has limited availability. After driving straight for a short distance, Autonomous
Emergency Braking is available again and the indicator light goes out. If the vehicle does not drive, the indicator light stays on.
Front Assist has limited availability or is not available
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
The radar sensor or camera field of view is dirty. Clean the radar sensor and windshield Vehicle care.
The visibility of the radar sensor or camera is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor and
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windshield Vehicle care.
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor
Sensors
and Cameras.
The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear
Sensors and Cameras .
The radar sensor or the camera is misaligned or damaged, for example as a result of damage to the front of the vehicle or the windshield. Check if there is
noticeable damage Sensors and Cameras .
The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Front Assist will be available once the
camera is available again.
Painting work was carried out on or structural modifications were made to the front of the vehicle
Repairs and technical modifications.
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Front Assist is not functioning as expected or has been triggered multiple times unnecessarily
The radar sensor or camera field of view is dirty. Clean the radar sensor and windshield Vehicle care.
The system limitations are not adhered to System Limitations of Front Assist.
Low-lying sun or darkness.
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
Lane Keeping System (Lane Assist)
Introduction
Lane Assist helps the driver to stay in a
lane, within the system limitations. This
function is not suitable for, and not
designed for, autonomously keeping
your vehicle in a lane.
If the system detects that the vehicle is coming too close to a lane marker, Lane Assist warns the driver with corrective steering. The driver can override the
corrective steering at any time.
Speed range
Lane Assist is ready to take control (active system status) when a lane marking is detected within the system limits above approximately 60 km/h (approximately
35 mph).
WARNING
Lane Assist is not a replacement for the driver's attention and works only within the system limitations. Lane Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for keeping the vehicle within the lane.
Observe the system limitations Lane Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Override immediately by steering if the system intervenes when it should not.
Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly when the traffic situation allows.
Lane Assist system limitations
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
Lane Assist detects lane markings with the camera behind the windshield.
Observe the limits of the camera Limits of the sensor system. Always be attentive and intervene yourself if necessary!
Lane markings not detected or not correctly recognized
Lane Assist does not correctly detect all lane markings. If lane markings are not detected or if markings are incorrectly detected as lane markings, Lane Assist may
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fail to intervene when it should or may intervene when not desired. In addition to the situations specified in the camera limitations, this may also occur in the
following situations, among others:
If lane markings are not present.
When the driving style is very dynamic.
When not on highways or well-developed roads.
On poor road surfaces, road structures or objects.
In the event of reflections or dazzling effects.
Always be attentive and intervene yourself if necessary by overriding unwanted interventions by the system immediately. Temporarily switch off Lane Assist if
required.
Lane Assist not available
Lane Assist is not available under the following conditions (inactive system status):
The vehicle speed is less than around 55 km/h (around 30 mph).
Lane Assist has not detected a lane marking.
If lanes and curves are too narrow.
Temporarily, when the driving style is very dynamic.
When the turn signals are switched on before a manual lane change.
When the driver oversteers during a system intervention.
When there is no reaction from the driver to a driver intervention prompt.
Driving with Lane Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
You can view the switched on condition of Lane Assist in the Infotainment system. You can also switch Lane Assist on and off there.
1. Open the Assistance systems menu.
2. Switch Lane Assist on or off in the corresponding submenu.
If there is a system malfunction, Lane Assist may switch off automatically.
Displays
Fig. 93 In the instrument cluster display: displays of Lane Assist
Grey line: lane marking detected. The system is not ready to monitor on the indicated side.
Yellow line: Lane marking detected. The system is monitoring on the indicated side.
White line: Lane marking detected. The system is ready to monitor on the indicated side.
Depending on the vehicle equipment, further details about lane marking, such as broken road markings, may also be shown on the instrument cluster display.
One of the following indicator lights will light up, depending on the driving situation:
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System active and ready to control.
System in operation (corrective steering intervention).
If the indicator light does not light up, Lane Assist is not ready for operation on both sides (inactive system status) or is switched off.
If Travel Assist is actively controlling, there will not be any steering intervention and no Lane Assist display.
Driver intervention request
If there is no steering activity, Lane Assist prompts you to drive in the center of your lane with an indicator in the instrument cluster display and warning chimes.
If you do not respond accordingly, Lane Assist becomes inactive.
Depending on the vehicle equipment, semi-automatic vehicle control in a medical emergency (Emergency Assist) is activated when Emergency Assist is switched
on in the Infotainment system.
Independently of steering activity, you are also prompted by an indicator on the instrument cluster display and by a warning chime to drive in the middle of the lane
the corrective steering intervention takes a long time.
Steering wheel vibration
The following situation may cause the steering wheel to vibrate:
A lane is no longer detected during a sharp corrective steering intervention by the system.
In addition, you can select the Vibration or Steering wheel vibration option in the Assistance systems menu in the Infotainment system. If you select this option, the
steering wheel will vibrate if Lane Assist is active and you drift onto a road lane marking that the system has detected.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Lane Assist not available
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
The camera field of view is dirty. Clean the windshield Vehicle care.
The camera's view is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the windshield
Vehicle care.
The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear
Sensors and Cameras .
The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is noticeable damage
Sensors and Cameras .
The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Lane Assist will be available once the
camera is available again. Deactivate the vehicle’s drive system and activate it again.
Malfunction or fault. Deactivate the vehicle’s drive system and activate it again.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
It can take a few seconds once the ignition has been switched on for a system fault to be recognized.
If Lane Assist is not available, Emergency Assist is not available either.
If Lane Assist is not available, Travel Assist is not available either.
The system is functioning differently than expected
1. Do not mount any objects on the steering wheel.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
Comfort drive Travel Assist
Introduction
Thanks to the comfort drive Travel
Assist, within the system limitations, the
vehicle can maintain a distance, which
has been preselected by the driver, to
the vehicle in front and hold the
preferred position within the lane
(adaptive lane guidance).
Does this vehicle have Travel Assist?
The vehicle has Travel Assist, if the
button on the multi-function steering wheel is available.
Speed range
15
Travel Assist regulates from approximately 20 km/h (approximately 15 mph), or from approximately 0 km/h (0 mph) for extended adaptive lane guidance. This
speed range may vary depending on the country.
System Limitations of Travel Assist
Travel Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
Also observe the system limitations of and information on ACC and Lane Assist. Always remain attentive and intervene manually if necessary.
Driving with Travel Assist
Travel Assist automatically regulates the speed and steers the vehicle. Within the system limitations, Travel Assist can also bring the vehicle to a halt behind a
stopping vehicle and drive on again.
You can override the Travel Assist regulation function at any time.
Displays
Fig. 94 In the instrument cluster display: Display during active control (general example).
The color of the lane marking shows the status of adaptive lane guidance.
Green: adaptive lane guidance is active.
Grey: adaptive lane guidance is inactive.
Set distance.
Depending on the vehicle equipment, further details may also be shown on the instrument cluster display, such as broken road markings and road users driving in
front.
Indicator lights on the instrument cluster display show the Travel Assist status:
Travel Assist active, Adaptive Cruise Control and adaptive lane guidance active.
Travel Assist inactive, Adaptive Cruise Control (ACC) active and
adaptive lane guidance inactive.
Travel Assist deactivated, no regulation.
Driver intervention request
If you remove your hands from the steering wheel, the system will ask you to take over the steering wheel after a few seconds with a message in the instrument
cluster display and with audible warnings.
If you do not respond to this, Travel Assist is deactivated.
Alternatively, depending on the vehicle equipment, semi-automatic vehicle control in a medical emergency (Emergency Assist) is activated when Emergency Assist
is switched on in the Infotainment system.
WARNING
Travel Assist is not a replacement for the driver's attention and works only within the system limitations. Travel Assist cannot detect all driving situations and
may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations of ACC System Limitations of ACC and Lane Assist Lane Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by Travel Assist is not
sufficient.
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Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.
Operating Travel Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 95 Left side of the multi-function steering wheel.
Switching on and starting the regulation function
1. During forward travel with ACC switched on, press the
button on the multi-function steering wheel.
The vehicle switches from ACC to Travel Assist.
Depending on the driving situation, the vehicle switches to the following system status in Travel Assist:
If ACC is regulating, Travel Assist maintains the current speed and the preset distance from the vehicle driving ahead (system status inactive).
At the same time, the vehicle is kept in its lane by steering movements when road markings are detected (system status active).
If ACC is not regulating, Travel Assist is switched on, but stays deactivated.
1. Press the
button.
Travel Assist switches the driving situation accordingly to an active or inactive system status.
The indicator/warning light corresponding to the driving situation comes on in the instrument cluster display. A notification is also displayed.
Canceling the regulation function
1. Press the
button briefly.
Or: Press the brake pedal.
The set distance remains saved.
Changing to ACC
1. Press the
button on the multi-function steering wheel.
The vehicle switches from Travel Assist to the system status of ACC corresponding to the driving situation.
Adjusting further settings
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The further operation of Travel Assist corresponds to the operation of the ACC
Adjusting the ACC settings.
Using assisted lane changing
Please read the introductory information and heed the Warnings and Notice
Introduction.
When you activate the 3-blink turn
signal, the vehicle can assist with lane
changing on multi-lane highways within
the system limitations, as long as
sufficient space is detected around the
vehicle.
Assisted lane changing uses the same sensor technology as the Lane Change System (Side Assist) and the parking systems. Therefore carefully read all
information on Side Assist and the notes on the parking systems. Also observe the system limitations and information there.
Requirements
Assisted lane changing is only available during a forwards journey on multi-lane highways which are included in the navigation data of the Infotainment system, and
only at speeds above approximately 72 km/h (approx. 45 mph).
In addition, Travel Assist must be switched on and the 3-blink turn signal must have been activated in the vehicle settings Vehicle settings menu.
Displays
Fig. 96 In the instrument cluster display: displays for assisted lane changing (general example).
Indicated lane changing (green), assisted lane changing is carried out. The respective neighboring lane is additionally highlighted.
Arrows on your own lane show the status of assisted lane changing.
Grey: assisted lane changing on the respective lane side not possible.
White: assisted lane changing on the respective lane side possible. The respective neighboring lane is additionally highlighted.
Switching assisted lane changing on and off
You can switch assisted lane changing on and off in the Infotainment system.
1. Open the Assistance systems menu.
2. Select Travel Assist.
3. Switch assisted lane changing on or off as a sub-function of Travel Assist.
If there is a system malfunction, assisted lane changing can be switched off automatically or be interrupted during lane changing.
If Side Assist is not available, assisted lane changing is not available either.
Activating assisted lane changing
1. Press the
button while driving.
Assisted lane changing is activated. The arrows on your own lane on the instrument cluster display are shown in grey fig. 96.
Changing lanes
If the system has not detected any objects in the detection zone of the sensors and assisted lane changing to a neighboring lane is possible, the respective lane is
depicted on the instrument cluster display next to your own lane. In addition, the arrow on the corresponding lane side is shown in white fig. 96.
1. Activate the 3-blink turn signal on the respective side.
The vehicle changes lane. A message is also displayed in the instrument cluster display and the lane change indicated fig. 96.
During lane changing, the vehicle activates the turn signal automatically on the relevant vehicle side. When lane changing has been completed, the turn signal is
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automatically switched off.
WARNING
Assisted lane changing is not a replacement for the driver's attention and works only within the system limitations. Assisted lane changing cannot detect all
driving situations or all objects in the surrounding area and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless,
there is a risk of accidents, serious injuries and death.
Before changing lanes, always make sure that it is safe to do so. In particular, objects approaching quickly may not be detected in good time.
Always keep your hands on the steering wheel and be ready to change the speed and/or direction of travel yourself.
Deactivating assisted lane changing
1. Press the
button briefly.
Or: Press the brake pedal.
Assisted lane changing and Travel Assist are deactivated.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Comfort drive Travel Assist is not available or is not working as expected
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
There is a malfunction in the sensor system. Check the causes and troubleshooting measures described in the information on ACC and Lane Assist.
Malfunction or fault. Deactivate the vehicle’s drive system and activate it again.
The system limitations are not adhered to.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Take over the steering
The white warning light will come on and a message will be shown in the instrument cluster display.
You have let go of the steering wheel for a few seconds.
1. Take hold of the steering wheel and take over steering the vehicle.
Take over the steering immediately
The red warning light will come on and a message will be shown in the instrument cluster display. An audible warning will sound or the steering wheel will vibrate,
depending on the driving situation.
You have let go of the steering wheel for a long period of time or the system limits have been reached.
1. Immediately take hold of the steering wheel and take over steering the vehicle.
Comfort drive Travel Assist switches off automatically
Vehicles without Emergency Assist:
You have let go of the steering wheel for a long period of time.
Malfunction or fault. Deactivate the vehicle’s drive system and activate it again.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The regulation function is canceled unexpectedly
Vehicle without assisted lane changing:
You have operated the turn signal.
Assisted lane changing is not available
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
There is a malfunction in the sensor system. Check the causes and corrective measures described in the information on the Lane Change System (Side Assis
and in the notes on the parking systems.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Assisted lane changing is interrupted or is not available
A message is shown in the instrument cluster display.
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The vehicle can no longer detect any lane markings.
You have let go of the steering wheel.
You were steering too strongly with or against the movement.
You activated the turn signal multiple times or the turn signal and high beam lever is locked in place.
The vehicle speed is less than around 64 km/h (around 40 mph).
The vehicle detected objects in the area which prevent assisted lane changing.
You are not on a multi-lane highway.
Semi-automatic vehicle control in a medical emergency (Emergency Assist)
Introduction
Emergency Assist can recognize driver
inactivity and can automatically keep
the vehicle in its lane and, if necessary,
slow it down to a stop. The system can
hereby actively help to avoid an
accident or reduce the consequences of
an accident.
Emergency Assist system limitations
Emergency Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
WARNING
Emergency Assist is not a replacement for the driver's attention and works only within the system limitations. Emergency Assist cannot detect all driving
situations and may not react, may react with a delay, or may react in a way that is not desired. Emergency Assist also cannot always avoid accidents and serious
injury by itself. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations of ACC System Limitations of ACC and Lane Assist Lane Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Driving with Emergency Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
You can switch Emergency Assist on and off in the Assistance systems menu in the Infotainment system.
When it is switched on, Emergency Assist is only active under the following conditions:
Travel Assist or Lane Assist is switched on.
The system must detect lane markers on the left and right side of the vehicle.
If there is a system malfunction, Emergency Assist may switch off automatically.
If Lane Assist is not available, Emergency Assist is not available either.
Driver intervention request
Using warning chimes and brief braking maneuver, Emergency Assist prompts an inactive driver to take over control of driving. In addition, a message is shown in
the instrument cluster display and the volume of the Infotainment system is decreased.
System intervention
If you do not respond, the system can brake the vehicle and keep it in its lane. The following indicator light will come on in the instrument cluster display:
System is regulating.
You can cancel the regulation at any time by accelerating rapidly, braking or steering as the traffic situation allows.
If Emergency Assist is active, other road users will be warned as follows:
The emergency flashers are switched on after a short delay.
The vehicle's horn sounds, depending on the speed.
If the remaining stopping distance is sufficient, the vehicle slows down, if necessary, to a stop.
As soon as the vehicle comes to a standstill, the following happens:
The electronic parking brake is switched on.
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The doors are unlocked.
The interior lighting is switched on.
WARNING
Emergency Assist cannot detect all driving situations and may react in a way that is not desired. Accidents and serious injuries or even death could result.
If the vehicle behaves unexpectedly, you can stop intervention of Emergency Assist.
Switch off the Lane Keeping System (Lane Assist).
Do not use the comfort drive Travel Assist.
Seek assistance from suitably qualified professionals and have the system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Semi-automatic vehicle control in a medical emergency (Emergency Assist) not available
Malfunction or fault. The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
1. Deactivate the vehicle’s drive system and activate it again.
2. If the problem persists, turn off Emergency Assist and contact suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
Lane Change System (Side Assist)
Introduction
The Lane Change System (Side Assist)
helps the driver to discern the traffic
situation behind the vehicle.
Radar sensors behind the rear bumper cover monitor the area behind the vehicle. The system measures the distance and difference in speed to other vehicles and
informs the driver through visual signals in the housing of the outside mirrors.
Only use Side Assist on secure roads.
Speed range
If Side Assist is switched on, it is active at speeds of approx. 15 km/h (approx. 9 mph) and above. Side Assist is deactivated at speeds below approx. 10 km/h
(approx. 6 mph).
WARNING
Side Assist is not a replacement for the driver's attention and works only within the system limitations. Side Assist cannot detect all driving situations and all
objects in the surrounding environment, and may not provide warnings, may provide warnings with a delay, or may provide warnings in a way that is not desired.
If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle and changing lanes.
Observe the system limitations Side Assist system limitations.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Pay attention to the displays in the outside mirror housings and in the instrument cluster display, and act accordingly.
Side Assist system limitations
Please read the introductory information and heed the Warnings and Notice
Introduction.
Limits of the sensor system
Side Assist detects driving situations via the radar sensors in the rear area.
Note the limits of the radar sensors
Limits of the sensor system and always pay attention!
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Functional limitations
In addition to the situations specified in the sensor system limitations, Side Assist may not correctly interpret the traffic situation in the following situations, among
others:
When driving in the center of two lanes.
When lanes have different widths.
When certain types of equipment are on the side of the road, such as high or offset guard rails.
Restricted visibility
Sunlight may reduce the visibility of the visual display in the outside mirror.
Calibration
The radar sensors calibrate once, on the first kilometer of a journey after the vehicle is delivered, and then again if the sensor technology has been repaired. The
range of the sensors may be limited during the calibration phase.
Driving with Side Assist
Please read the introductory information and heed the Warnings and Notice
Introduction.
Switching on and off
You can view the switched on condition of Side Assist in the Infotainment system. You can also switch Side Assist on and off there.
1. Open the Assistance systems menu.
2. Switch Side Assist on or off in the corresponding submenu.
When it is switched on, the yellow indicator light
in the housing of the outside mirror comes on once briefly.
If there is a system malfunction, Side Assist may switch off automatically.
Deactivation in Trailer Mode
If you use the trailer hitch installed at the factory and have made the required electrical connection, Side Assist will switch off automatically. Once a trailer is
connected to the vehicle electrical system and the driver starts to drive, a message will appear in the instrument cluster display stating that Side Assist is
deactivated. Once you have disconnected the electrical connection, Side Assist will be automatically switched on again.
For trailer hitches that were not installed at the factory, you must switch Side Assist off and on again manually.
Displays in the Outside Mirror
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Fig. 97 In the outside mirror housing: displays of Side Assist.
flashing: a vehicle has been detected in the blind spot and the turn signal on the side where the vehicle was detected is activated.
lit: your own vehicle is
being overtaken or you are overtaking another vehicle with a speed difference of up to approx. 15 km/h (approx. 9 mph).
There is no indicator if the passing speed is clearly faster.
The faster another vehicle approaches, the sooner the display in the outside mirror housing will turn on.
Lane change system “Side Assist Plus”
In vehicles with a Lane Keeping System (Lane Assist), a corrective steering intervention warns you when a possibly critical situation is detected when changing
lanes (information level, warning level), if Lane Assist is switched on. The steering intervention also occurs if you activate the turn signal for the respective side. If
you oversteer the steering intervention, an additional warning is provided by a steering wheel vibration. Steering wheel vibration must also be activated in the
Assistance systems menu in the Infotainment system.
Brightness
The brightness of the visual display adapts it self automatically to the ambient brightness.
You can set the default brightness of the display in the Assistance systems menu in the Infotainment system. Side Assist is not active while making the settings.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Side Assist malfunction
Malfunction or fault. The yellow indicator light in the instrument cluster display comes on. In addition, the yellow central warning light
comes on.
1. Deactivate the vehicle’s drive system and activate it again.
2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Malfunctioning sensor view, malfunction message, system switches off automatically
Clean the radar sensors and remove the stickers or attachments from the radar sensors or the bumper
Exterior care and cleaning, Sensors and Camera
Check if there is any noticeable damage Sensors and Cameras .
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The system is functioning differently than expected
The radar sensors could be dirty. Clean the radar sensors Exterior care and cleaning.
The radar sensors could be covered by water.
The field of view of the radar sensors is limited by weather conditions, such as snow, or by dirt, soap residue or coatings. Clean the radar sensors
Exterior
care and cleaning.
The system limitations are not adhered to Side Assist system limitations.
The vehicle could be damaged in the radar sensor area, for example from parking barriers. Check if there is any noticeable damage
Sensors and Cameras
The field of view of the radar sensors is limited by attachments, bicycle racks or stickers. Keep the area around the radar sensors clear
Sensors and
Cameras.
Painting work or structural modifications were carried out in the area of the radar sensors, on the vehicle rear or on the suspension
Repairs and technical
modifications.
The side windows have been covered with after-market tinting films
Repairs and technical modifications.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
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Parking and maneuvering
Parking the vehicle
Parking
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red
warning light next to the gear indicator comes on. The
red indicator light in the instrument cluster display
will come on.
1. Press and hold the brake pedal.
2. Set the electronic parking brake.
The vehicle's drive system is deactivated. The red warning light
next to the gear indicator and the red indicator
in the instrument cluster display com
on.
3. On uphill and downhill slopes, turn the steering wheel so that the vehicle will roll into a curb if it begins moving.
4. Release the brake.
5. Exit the vehicle
. Pay attention to other road users.
6. Take all vehicle keys with you and lock the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
To avoid damage and dangerous situations, always park the vehicle in a suitable parking area
NOTICE
Any unevenness in the ground, as well as sand or mud, may prevent the vehicle from being parked safely. This can result in damage to the vehicle.
Always park the vehicle on solid and level ground.
NOTICE
Vehicle components that are low to the ground such as the bumpers, spoilers, and parts of the suspension may collide with objects protruding up from the
ground when they are driven over. The vehicle can be damaged.
Drive carefully over driveways, ramps, curbs and fixed barriers, as well as when driving through dips.
Electronic parking brake
159
Fig. 98 On the driving mode selector: Button
for the electronic parking brake (general example).
Switching on
1. When the vehicle is stationary, press the button for the electronic parking brake fig. 98
Or: Switch off the ignition.
If the electronic parking brake is switched on, the red warning light will come on next to the gear indicator.
The red
indicator in the instrument cluster display will also come on.
Switching off
1. Press the brake pedal and engage selector lever position D, B, R or neutral N.
The red warning light
as well as the indicator
will turn off.
Switching On If You Leave the Vehicle Incorrectly
If you leave the vehicle with the ignition switched on, a gear engaged or neutral position N selected and the red
indicator light comes on, the electronic parking
brake has been switched on
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps of the parking procedure in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red
warning light next to the gear indicator comes on.
Anti-roll function
The vehicle's anti-roll function can be temporarily deactivated in the Infotainment system. The electronic parking brake is switched off and the vehicle is in roll mode
e.g. in a car wash or for towing
Requirements
Vehicle is stationary.
The ignition is switched on.
16
Deactivate the anti-roll function:
1. Press the brake pedal.
2. Put the vehicle in neutral N.
3. Confirm the Deactivating the anti-roll function. message in the Infotainment system.
Or: Open the vehicle settings in the Infotainment system Vehicle settings menu.
Open the Brakes submenu.
Switch on the function.
A message will appear permanently in the instrument cluster display. A warning chime will sound if necessary.
Activate the anti-roll function:
1. Apply the brakes and select a gear.
The anti-roll function is activated and the vehicle is ready to drive.
Or: Switch off the ignition.
The anti-roll function is activated. The electronic parking brake is switched on.
NOTICE
If the electronic parking brake switches on automatically in a car wash or during towing, this could cause damage to the vehicle.
Always deactivate the anti-roll function in the Infotainment system.
Leave the remote control vehicle key in the vehicle. Otherwise, the ignition will switch off automatically and the anti-roll function will be activated again.
Emergency braking function
Only use the emergency braking function in an emergency, if the vehicle cannot be stopped using the brake pedal
1. Press and hold the
button.
The vehicle will brake abruptly. A warning chime will also sound at the same time.
WARNING
The electronic parking brake is not designed for braking the vehicle. The braking distance will be significantly longer because only the rear wheels will be braked
under certain circumstances. This could result in accidents and serious or fatal injuries.
Always use the brake pedal to brake the vehicle and never the electronic parking brake unless it is an emergency.
Noises can be heard when you switch the electronic parking brake on of off. This may also occur during an automatic check.
Troubleshooting
Electronic parking brake holding force is too low
The red
indicator light next to the gear indicator blinks. The vehicle is stationary. A message will also appear in the instrument cluster display.
Electronic parking brake not fully closed.
1. Park the vehicle in another location or on a flat surface and secure it against rolling away.
and
/
electronic parking brake malfunction
The red
indicator light next to the gear indicator in the instrument cluster blinks. The red
brake warning light or the yellow
central warning light is al
shown in the instrument cluster display.
There is a system malfunction.
1. Select a gear.
2. Press the electronic parking brake button
again.
If the red indicator light
comes on and the display
appears without a further warning light in the instrument cluster, the vehicle is parked safely.
Version 1:
is still on
1. If the yellow
central warning light is still displayed, get professional assistance immediately. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Version 2:
is still on
Do not continue driving!
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1. If the red brake warning light
is still illuminated, do not drive any further.
2. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
button for the electronic parking brake faulty
If the electronic parking brake button is pressed, the red indicator light
next to the selector lever will blink.
Button for the electronic parking brake faulty.
1. Switch off the ignition to automatically switch on the electronic parking brake.
2. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
/
Electronic parking brake malfunction
The yellow central warning light comes on. The
symbol with a message is additionally shown in the instrument cluster display.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
The electronic parking brake is working, but does not switch off
Charging connector is inserted.
The 12 V vehicle battery is drained Preparing and Performing a Jump-start.
Auto Hold
Auto Hold secures the vehicle from
rolling away when it is stationary,
without having to hold the vehicle with
the brake pedal.
Depending on the vehicle equipment, your vehicle may feature the Auto Hold function.
Requirements
The driver door must be closed.
The vehicle is drive-ready.
With the transmission in neutral position, Auto Hold does not switch on or off. As a result, the vehicle will not be secured from rolling away
Switching on
1. Open the vehicle settings in the Infotainment system Vehicle settings menu.
2. Open the Vehicle menu.
3. Open the Exterior menu.
4. Open the Brakes menu.
5. Switch on Auto Hold.
Auto Hold is ready to use, but the vehicle may not be kept stationary
The grey indicator light comes on in the instrument cluster when Auto Hold is active.
Auto Hold remains switched on after the vehicle's drive system has been reactivated.
Keeping the vehicle stationary using Auto Hold
1. When Auto Hold is switched on, bring the vehicle to a stop using the brakes.
2. Release the brake
The vehicle is kept stationary.
The green indicator light comes on in the instrument cluster when Auto Hold is active.
The hold on the vehicle will end when the vehicle starts to drive or the requirements for Auto Hold are not met.
Switching off
Auto Hold can only be switched off when the brake pedal is pressed
1. Switch off Auto Hold in the vehicle settings in the Infotainment system
Vehicle settings menu.
WARNING
Auto Hold is not a replacement for the driver's attention and works only within the system limitations. The vehicle cannot be secured in every single situation, for
example on inclines or slippery ground. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
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