Volkswagen ID.4 (2023 year). Manual in english - page 2

 

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Volkswagen ID.4 (2023 year). Manual in english - page 2

 

 

Fig. 23 Installation location and deployment zone of the driver’s front airbag.
Fig. 24 Installation location and deployment zone of the front passenger’s front airbag.
As a supplement to the safety belts, the front airbag system offers additional protection for the head and chest regions of the driver and front passenger during front
collisions with higher impact severity. In certain head-on collisions, the Side Curtain Protection® airbags will also deploy on both sides.
Always maintain as much distance as possible to the front airbag
Seating position. This allows the front airbags to expand completely during collisions and thus
provide maximum protection.
The front airbag for the driver is located in the steering wheel fig. 23 and the front airbag for the front passenger is located in the instrument panel fig. 24. The
airbag installation locations are marked with the lettering “AIRBAG”.
The area outlined in red defines where the front airbags will deploy (deployment zone). Therefore, never place or attach objects in these areas
. The
attachments mounted at the factory will not be affected by the deployed driver’s and front passenger’s front airbag.
The front airbags do not deploy in the following situations:
In case of crashes when the ignition is switched off.
In side-on collisions.
In case of a rear-end collision.
If the vehicle rolls over.
If the impact speed is too low.
The front passenger’s front airbags do not deploy in the following situations:
If the front passenger seat is not occupied.
If the passenger seat recognition system recognizes that the front passenger seat is unoccupied and the PASSENGER AIR BAG
indicator light come
43
on.
DANGER
An airbag deploys within a few milliseconds and at a very high speed.
Always keep the deployment zones of the front airbags clear.
Never attach objects to the covers or in the deployment zone of the airbag module, such as cup holders or phone holders.
There should be no people, animals, or objects between the occupants of the front seats and the airbag deployment zone. Make sure that children and
passengers also follow this guideline.
Do not attach any objects, such as mobile navigation systems, to the windshield above the front airbag on the passenger's side.
Do not tape over or cover the steering wheel airbag module or the surface of the instrument panel in the deployment zone of the front passenger's front
airbag, or modify them in any other way.
WARNING
The front airbags expand in front of the steering wheel fig. 23 and the instrument panel fig. 24.
Always hold the steering wheel with both hands on the sides of the outer edge, in the nine o'clock and three o'clock position.
Adjust the driver seat so that there is a distance of at least 10 inches (25 cm) between your chest and the center of the steering wheel. If body
characteristics mean that this is not possible, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Adjust the front passenger seat so that there is the greatest possible distance between the front passenger and the instrument panel.
Side airbags
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 25 In the vehicle interior on the left-hand side: Side airbag deployment zone.
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Fig. 26 On the side of the front seat: Side airbag installation location and deployment zone
The installation locations of the side airbags are marked with the word “AIRBAG”.
The area outlined in red defines where the side airbags will deploy (deployment zones) fig. 26, fig. 25. Therefore, never place or attach objects in these areas
In the event of a side impact collision, the side airbags reduce the risk of injury to the vehicle occupants on the side of impact. The Side Curtain Protection® airbags
will deploy on both sides.
WARNING
An airbag deploys within a few milliseconds and at a very high speed.
Always keep the deployment zones of side airbags clear.
Only hang lightweight clothing from the garment hooks in the vehicle. Never store heavy or sharp-edged objects in pockets.
Do not attach any accessories to the doors.
Only use seat covers or protective covers that are specifically approved for use in your vehicle. Otherwise, the side airbag may not expand when
deployed.
WARNING
Incorrect handling and use of the driver’s and front passenger’s seat can inhibit the side airbags from functioning correctly and cause serious injuries.
Never remove the front seats from the vehicle or modify parts of them.
If too much force is applied to the seat backrest bolsters, the side airbags may not deploy correctly, deploy unexpectedly, or not deploy at all.
Have any damage to the seat covers or the seam in the side airbag module areas repaired immediately by suitably qualified professionals. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Side Curtain Protection
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 27 On the left side of the vehicle: installation location and deployment zone of the Side Curtain Protection®.
Side Curtain Protection® airbags are located on the driver's and passenger's side in the vehicle interior above the doors fig. 27.
45
The installation locations of the Side Curtain Protection® are marked with the word “AIRBAG”.
The area outlined in red defines where the Side Curtain Protection® airbags will deploy (deployment zone) fig. 27. Therefore, never place or attach objects in this
area
In side collisions and certain head-on collisions, the Side Curtain Protection® airbags will also deploy on both sides.
Side Curtain Protection® airbags offer the “ejection mitigation” function, which protects the vehicle occupants and body parts from being completely or partially
ejected from the vehicle in the event of a side impact collision or if the vehicle rolls over.
The Side Curtain Protection® airbags reduce the risk of injury to vehicle occupants in the front and outer rear seats during a side collision and certain head-on
collisions.
Side Curtain Protection® airbags are composed of the following components:
Control module and sensors.
Side Curtain Protection airbags.
Airbag indicator light Indicator light for front passenger’s front airbag.
The Side Curtain Protection® airbags do not deploy in the following situations:
In case of crashes when the ignition is switched off.
In certain side collisions with a low force that does not trigger the sensor.
In case of a rear-end collision.
In the case of certain head-on collisions.
In certain rollovers with a low momentum that do not trigger the sensor.
If the impact speed is too low.
WARNING
An airbag deploys within a few milliseconds and at a very high speed.
Always keep the Side Curtain Protection® airbag deployment zones clear.
Never attach objects to the cover or within the Side Curtain Protection® airbag deployment zone.
There should be no people, animals, or objects between the occupants of the front seats or outer rear seats and the airbag deployment zone. Make sure
that children and passengers also follow this guideline.
Only hang lightweight clothing from the garment hooks in the vehicle. Never store heavy or sharp-edged objects in pockets.
Do not attach any accessories to the doors.
Do not attach any sunshades to the side windows that are not specifically approved for use in the vehicle.
Only pivot sunshades toward the side windows if no objects such as pens or garage door openers are attached to the visor.
Transporting children safely
Introduction
The physical principles in the event of an accident also apply to children. However, due to their size and other factors, they face a greater risk of injury.
Children and babies must therefore always be transported in child restraint systems that are designed for their age, size, weight and body structure. In the USA and
Canada, the use of tested and certified child restraint systems is required by law.
In the case of head-on collisions at speeds of between 30 and 55 km/h (approx. 20-35 mph), a small child weighing 6 kg (13 lbs) will be subjected to forces of more
than 20 times their body weight. This means that the child's effective weight will suddenly increase to up to 120 kg (260 lbs). Under such conditions, only a child
restraint used in accordance with regulations can reduce the risk of injury. However, a child restraint which is not used in accordance with regulations may further
increase the risk of injury!
All children (particularly children under 12 years of age) should always be transported on the rear seats in appropriate child restraint systems. However, if you must
use a child restraint on the front passenger seat in exceptional circumstances, always follow all the information and warnings available at
Introduction.
You can find more information on this subject at:
National Highway Traffic Safety Administration (NHTSA) (USA):
Transport Canada Information Centre (Kanada):
Read and follow the instructions from the child seat manufacturer to ensure that the seat is appropriate for your child. Also be sure to read and follow all the
information and warnings on child restraint systems in this manual!
WARNING
46
In the event of an accident, people sitting on the front passenger seat (particularly children and small children) may suffer severe or fatal injuries if there is not
sufficient distance between them and the airbag, if it is deployed (even with the Advanced Airbag System)!
The safest place for children is on the rear seats.
A suitable child restraint that is installed on the rear seat in accordance with regulations provides the highest level of protection for children and small
children in most accidents.
Even though the Advanced Airbag System is designed to detect child restraint systems on the front passenger seat and to switch off the front passenger's
front airbag, it is not possible to guarantee that the system will perform correctly under all circumstances and over the vehicle's service life.
In compliance with the “low risk” option for children of 3-6 years of age according to the U.S. Federal Standard, the Advanced Airbag System may be
deployed if the electrical capacity of a typical one-year-old child combined with a child restraint system on the front passenger seat is exceeded and the
criteria for deployment of the Advanced Airbag System are met.
WARNING
Accident statistics have shown that the rear seats offer greater safety than the front seats for children in general.
Always transport children under 12 years of age on the rear seats.
A child who is not secured or is not secured properly can be injured through sliding around in the vehicle interior or through being ejected from the vehicle
during a sudden maneuver or collision. Secure children in the vehicle with a child restraint that is appropriate for their weight and height and with the
safety belt used correctly Transporting children safely.
A child who is not secured or not properly secured is exposed to an increased risk of injury or death through collision with an airbag. Make sure that
children are not within the deployment zone of the airbag.
A child restraint system corresponding to body weight and body size that is installed and used on the rear seats offers maximum protection for infants and
small children in most accident situations.
Child restraints - overview
Please read the introductory information and heed the Warnings and Notice
Introduction.
All children (particularly small children and infants) must be transported in child restraints suitable for them. These child restraints must always be installed correctly
The information in the following table will help you to find the suitable child restraint for your child.
Child restraint type
Use
Birth-12 months old: A child of up to 12 months of age must always be transported in a rear-facing
child restraint. There are different types of these:
Rear-facing child restraint
- Rear-facing child restraints for infants only.
- Convertible and multi-purpose child restraints with greater weight and size restrictions for transporting
your child in the rear-facing position for longer periods of time.
1 - 3 years old: Transport your child in a rear-facing child restraint for as long as possible until they
Rear-facing child restraint before transitioning to the
have reached the weight and size restrictions. After your child has reached the weight and size
forward-facing child restraint
restrictions, you can transport them in a forward-facing child restraint with the appropriate safety belts.
4 - 7 years old: Transport your child in a forward-facing child restraint for as long as possible until they
Forward facing child restraints
have reached the weight and size restrictions. After your child has reached the weight and size
restrictions, you can transport them in a booster seat but only on the rear seats.
7 - 12 years old: Transport your child using a booster seat until they have grown enough to sit on the
Booster seat
seats with a safety belt without a booster seat. The safety belt must be routed correctly Safety belt
positioning. You should continue to transport your child on the rear seats.
Child restraints can be fastened either with a three-point safety belt or with an ISOFIX/lower LATCH fastening system. Many child restraints also require the use of
top tether systems. Depending on countries and federal states, the use of Top Tether may even be required by law.
How to determine whether a child restraint is installed correctly
The child restraint lies flush against the seat cushion and the backrest unless the child restraint manufacturer allows a gap between the seat and child restraint
The overhang of the child restraint on the seat cushion is not longer than 20% of the child restraint. Always follow the instructions for the permitted child
restraint overhangs.
You should always position the child restraint centrally on the seat.
The clearance of the child restraint forward and sideways is no greater than approximately 2.5 cm (1 inch).
The child restraint must not rest on the belt buckles of the seats. These could be damaged as a result.
When installing multiple child restraints, they must not block each other and must be free-standing and remain accessible.
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The child restraint has been secured correctly using the three-point safety belt or ISOFIX/lower LATCH anchorage point. The top tether system of the child
restraint has also been used correctly as specified by the manufacturer.
DANGER
Not using the child restraint, using it incorrectly or using the wrong child restraint increases the risk of severe or fatal injuries in the event of a collision or an
accident.
Children sitting on the front seats may suffer severe or fatal injuries in the event of airbag deployment (even if advanced airbags are used).
Children in a rear-facing child restraint on the front passenger seat may suffer severe or fatal injuries in the event of airbag deployment.
Always install child restraints on the rear seats.
If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat and the yellow
PASSENGER AIR BAG indicator light does not come on and stay on, remove the seat immediately and have the airbag system checked by an
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
If the airbag is deployed, a child restraint on the front passenger seat may collide with the airbag and the child in the child restraint may suffer severe or even
fatal injuries (even if advanced airbags are used). If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat, observe
the following points:
Forward-facing child restraints may be situated in the deployment zone of a front passenger's front airbag and may result in severe or fatal injuries if the
airbag is deployed. Always ensure that the child restraint in use has been approved by the manufacturer for use on the front passenger seat.
Read and always follow the child seat manufacturer's instructions.
Never install a child restraint without a top tether safety belt if this is required by the manufacturer or by law.
Never position a forward-facing child restraint directly on the instrument panel.
Adjust the seat belt adjuster so that the seat can be installed correctly.
Position the front passenger seat as high as possible and move it as far back as possible in order to obtain the largest possible distance to the instrument
panel.
Make sure that the upper anchorage of the safety belt is behind the child restraint to ensure that the safety belt is routed correctly.
Make sue that the backrest is in the upright position.
WARNING
Any unused safety belts on the rear seats are a danger to your child when transported in a child restraint on the rear seats. By playing with the safety belts, the
child may get tangled up and this could result in severe or fatal injuries.
Always secure unused safety belts to the rear seat. You can do this by putting them around the head restraints which are furthest away from the installed
child restraint and secure the safety belt.
NOTICE
Make sure not to activate the lockable belt system when you secure the safety belts that are not being used.
Make sure that the belt is not damaged when installing the child restraint with the safety belt, particularly if you are using the lockable belt system.
Safety notes on using child restraints
Please read the introductory information and heed the Warnings and Notice
Introduction.
48
Fig. 28 Never allow children or infants to travel on your lap.
The correct use of child restraints significantly reduces the risk of injury in the event of an accident or collision!
All children, in particular children under the age of 12, must always travel in suitable child restraints on the rear seat.
Only use child restraints that are suitable for the height and weight of the child.
ISOFIX/lower LATCH anchorage points can be used to secure child restraints on the seats without using the vehicle's safety belts. If you do want to install a child
restraint using the safety belts instead of ISOFIX/lower LATCH anchorage points, please follow all instructions given by the child restraint manufacturer for guiding
the belt around the child restraint and securing the child in the child restraint. Ensure that the child restraint cannot move forward or sideways by more than 2.5 cm
(1 inch) after installation.
When installing a child restraint with the safety belt, you must activate the lockable belt system.
Never activate the lockable belt system when installing a booster seat or if a child is traveling without a child restraint.
Once the child restraint is correctly installed, the settings for that seat must no longer be changed. If the seat settings have been changed, the installation of the
child restraint must be checked and, if necessary, adjusted.
If a child restraint is installed on a seat, functions such as the massage function
Massage feature or seat heating Seat heating must not be used on that sea
Important additional information for installing child restraints on the front passenger seat
If, under exceptional circumstances, you need to install a child restraint on the front passenger seat, read and follow all warnings and instructions here
Introduction.
You can find additional information on the selection and use of child restraints here:
Transport Canada Information CentreTel.: 1-800-333-0371Tel.: 1-613-998-8616 (Ottawa)http://www.tc.gc.ca/roadsafety
National Highway Traffic Safety AdministrationTel.: 1-888-327-4236 (TTY: 1-800-424-9153)http://www.nhtsa.govhttp://www.safercar.gov
National SAFE KIDS CampaignTel.: 1-202-662-0600http://www.safekids.org
SafetyBeltSafe U.S.A.Tel.: 1-800-745-SAFE or 1-800-745-7233 (English)Tel.: 1-800-747-SANO or 1-800-747-7266 (Spanish)http://www.carseat.org
Volkswagen Customer CARETel.: 1-800-822-8987
DANGER
The use of rear-facing child restraints or infant carriers on the front passenger seat can cause severe or fatal injuries.
Always install rear-facing child restraints or infant carriers on the rear seat.
WARNING
Transporting children without a child restraint or with an unsuitable child restraint, or incorrectly installing a child restraint, increases the risk of severe or fatal
injuries in the event of an accident or collision.
Only use child restraints that are suitable for the child and that comply with the regulations set out by FMVSS 210 (CMVSS 213 in Canada).
Only use child restraints that sit on the seat cushion of the vehicle.
When installing the child restraint, follow the instructions given by the manufacturer of the child restraint.
Always observe all legal requirements regarding the installation and use of child restraints.
Children under 145 cm (around 4 ft, 9 in) may only be secured and transported in the vehicle with an appropriate child restraint.
49
Only one child must be allowed to travel in a child restraint.
Never drive with children, toddlers or babies on the driver's or a passenger's lap.
WARNING
Forward-facing child restraints on the front passenger seat may collide with the airbag if it is triggered, which can lead to severe or fatal injuries.
Always install child restraints on the rear seat.
Securing systems
Please read the introductory information and heed the Warnings and Notice
Introduction.
Different securing systems are used for safe installation of child restraints depending on the country.
Only use the securing systems described here to secure child restraints in the vehicle.
Overview of securing systems
ISOFIX/lower LATCH anchorage points: ISOFIX/lower LATCH anchorage points are attachment systems for quick and secure attachment of child restraints
in the vehicle. Attachment using ISOFIX/lower LATCH anchorage points creates a fixed connection between the child restraint and the vehicle.
The child restraint can have two fixed or flexible attachment arms. The attachment arms snap into the ISOFIX/lower LATCH anchorage points that are located
between the seat cushion and the rear seat backrest Fastening a Child Restraint with ISOFIX or Lower LATCH Anchorage Point . Reinforce the attachment usin
the ISOFIX/lower LATCH anchorage points by attaching with a top tether safety belt or a support bracket, if necessary.
Three-point safety belt: Child restraints can be fastened with a three-point safety belt
Securing a child restraint with a safety belt .
Additional fasteners:
Top Tether : the upper belt is guided over the rear seat backrest and secured to the anchorage point on the rear side of the rear seats using a hook
Secur
the child restraint with the upper strap (top tether). Top tether anchorages are labeled with an anchor symbol.
Support base: some child restraints are supported with a support base on the vehicle floor. The support base reduces the risk of the child restraint tipping
forward in the event of a collision. Only use child restraints with a support foot on the front passenger seat and the outer seats in the second row of seats
WARNING
Incorrect use of the support base can cause severe or fatal injuries.
Make sure the support base is installed correctly and securely.
Fastening a Child Restraint with ISOFIX or Lower LATCH Anchorage Point
Please read the introductory information and heed the Warnings and Notice
Introduction.
Installing child restraints with ISOFIX/lower LATCH anchorage point
Fig. 29 On the outer seats in the rear bench seat: Designation of the ISOFIX/lower LATCH anchorage points for child restraints.
5
Fig. 30 General example: fitting a child restraint with attachment arms.
The installation location of the ISOFIX/lower LATCH anchorage points is indicated by a symbol fig. 29.
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. If necessary, fold down the protective caps of the ISOFIX/lower LATCH anchorage points.
3. Push the attachment arms of the child restraint in the direction of the arrow onto the ISOFIX/lower LATCH anchorage points fig. 30. The child restraint must
engage securely and audibly.
4. Pull on both sides of the child restraint to check that the child restraint is securely locked in place.
If the child restraint is equipped with a support foot, this support foot must be positioned securely on the vehicle floor.
Securing the child restraint with the upper strap (top tether)
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 31 On the rear side of the rear bench seat: Top tether anchorages for the top tether safety belt.
51
Fig. 32 On the rear side of the rear bench seat: attached top tether safety belt.
Top tether safety belts reduce the forward movement of the child restraint during an accident. This reduces the risk of a head injury to the child.
The anchorages suitable for top tether are labeled with a symbol and may have the label “TOP TETHER” fig. 31. Fasten the top tether safety belt only to the top
tether anchorages designed for this purpose.
Fastening the top tether safety belt
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. Prepare the top tether safety belt on the child restraint according to the child restraint manufacturer instructions
3. If necessary, remove the luggage compartment cover and screen separator.
4. Place the child restraint in the center of the vehicle seat cushion and fasten it securely according to the child restraint manufacturer instructions.
5. If necessary, move the rear seat backrest of the vehicle seat to an upright position and adjust to the backrest of the child restraint.
6. Locate the top tether anchorage for the respective seat fig. 31.
7. If necessary, push the head restraint upwards and guide the top tether safety belt of the child restraint to the rear under the head restraint.
Applies to child restraints with a V-shaped top tether safety belt: Check that the top tether safety belt is taut on the seat and is not redirected by the bars of the
head restraint.
8. Guide the top tether safety belt of the child restraint back over the seat.
9. Hook the top tether safety belt into the appropriate anchorage marked with “top tether” fig. 32.
10. Pull on the top tether safety belt.
11. Check that the hook of the top tether safety belt is closed.
12. Tighten the top tether safety belt according to the child restraint manufacturer instructions
13. If necessary, guide the head restraint back into the starting position.
WARNING
Fastening the child restraint incorrectly increases the risk of serious and fatal injuries during an accident.
Always follow the child restraint manufacturer instructions for fastening the child restraint in the vehicle.
Never fasten a child restraint without the top tether safety belt if the use of a top tether safety belt is prescribed by the child restraint manufacturer or
legally required for the child restraint.
For example, the use of a top tether safety belt in conjunction with a forward-facing child restraint is legally required in Canada.
Improper fastening of the top tether safety belt can lead to serious injuries during an accident. The top tether anchorages are only approved for correctly
installed child restraints.
Always only fasten a top tether safety belt of a child restraint to a top tether anchorage.
Never fasten a child restraint top tether safety belt to a tie-down.
Never fasten a safety belt or another belt of the child restraint to a top tether anchorage.
Never fasten luggage or other objects to a top tether anchorage.
52
Releasing the top tether safety belt
1. Release the top tether safety belt according to the child restraint manufacturer instructions.
2. Release the catch on the hook and release the top tether safety belt from the top tether anchorage.
Securing a child restraint with a safety belt
Please read the introductory information and heed the Warnings and Notice
Introduction.
Locking the safety belt
If a child restraint is fastened with a safety belt, the safety belt must be locked. Note the instructions provided by the child restraint manufacturer.
If a safety belt is locked, the belt cannot unwind. A locked safety belt prevents the safety belt being released during the journey, which can mean that the child
restraint is no longer sufficiently secured.
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. If available, adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any sharp bends in the webbing.
3. Install the child restraint according to the guide from the child restraint manufacturer and ensure that the safety belt meant for the seat is used.
4. Insert the buckle tongue into the belt buckle belonging to the corresponding seat, until the buckle tongue latches into place.
5. Check that the safety belt is not twisted.
6. Check that the lap section of the safety belt is taut.
7. Completely pull out the shoulder belt section of the safety belt and then let it gently roll up.
While the safety belt is being rolled up, a clicking sound can be heard. Once the safety belt is locked, it cannot be further pulled out.
8. Press the child restraint into the seat and let the safety belt roll up further. If necessary, return the shoulder belt section of the safety belt to the automatic safety
belt retractor by hand.
9. Pull the belt guide of the child restraint.
Check that the child restraint cannot move further than 2.5 cm (approx. 1 inch).
Releasing the locked safety belt
The lockable safety belt may only be used to fasten certain child restraint systems in the vehicle. An activated locking mechanism must be released when a vehicle
occupant fastens their safety belt.
1. Release the safety belt from the belt buckle.
2. Remove the child restraint according to the instructions from the child restraint manufacturer.
3. Press the red button in the belt buckle and guide the safety belt back fully by hand.
The safety belt is no longer locked.
Keep any safety belts that are not being used out of the reach of children
Fig. 33 Keep any safety belts that are not being used away from children.
Secure any safety belts not being used to prevent a child from playing with the safety belt and getting caught in it. The procedure for securing a safety belt that is no
being used depends on the seating position.
To secure a safety belt that is not being used for one of the outer seats:
53
1. Position the safety belt around the head restraint of the center seating position fig. 33.
2. Make sure that the safety belt is out of range of any children so that children cannot touch it or play with it.
3. Make sure that the safety belt is not blocking the lower anchors.
If the anchor points are blocked, this may mean that you cannot install the child restraint properly in the anchor points.
4. Do not activate the lockable safety belt.
Otherwise, it is very difficult to retract the safety belt into its normal position. You should not hear any clicking noises when the safety belt is retracted.
To secure a safety belt that is not being used for the middle seat:
1. Insert the safety belt buckle tongue into the belt buckle for that seat fig. 33.
2. Pull the shoulder strap on the safety belt out fully to activate the lockable safety belt. You should hear a clicking noise when the safety belt is rolled up again.
3. Let the safety belt roll up fully. Pull the safety belt to make sure that the lockable safety belt is activated and the safety belt is properly fastened and tightened so
that the child cannot get hold of the belt or play with it.
If a child is secured on a seat in the second row, adjust the position in front of the child restraint to ensure that the child has enough space. For example, adjust the
front passenger seat to the size of the child and the child directly behind them. Always pay attention to the correct seating position Seating position.
if no child restraints are needed, move all the safety belts back into their normal storage positions so that the safety belts are available for normal use.
Installing on the center seating position
When installing a child restraint on the center seating position, it is especially important to install correctly because this seating position is narrower than both of the
outer seats. If the child restraint is wider than the seat surface, the belt buckle of the adjacent seating position may be covered and could then be damaged. When
installing child seats, always ensure that all belt buckles are easily accessible.
If nothing else is specified by the child restraint manufacturer, the child restraint must rest close against the backrest and seat surface and must not overlap se
surfaces.
The child restraint must be installed straight and centered on the seating position, and it must not be able to move more than 2.5 cm (approx. 1 inch).
The child restraint must not rest on the belt buckles.
When installing multiple child restraints, the child restraints must not become caught on one another.
In some cases, even if a child restraint is installed correctly on the center seating position, it may cover the belt buckles and could then damage them and make the
belt buckles unusable. This can occur if the child restraint slides on the seat surface while driving. Therefore, check the position of the child restraint regularly to
ensure that the belt buckles are neither covered nor damaged.
WARNING
A child that is in a child restraint that has been secured with the anchor points or with a safety belt may play with any unused safety belts on the rear seat and get
tangled up, which could result in serious or even fatal injuries.
Always keep any safety belts for the rear seats that are not being used out of the reach of children.
Securing a booster seat with a safety belt
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 34 Correctly fastened child on a booster seat.
54
Children between the ages of around 8 and 12 are best protected when they travel on a booster seat that is suitable for their age and height.
The safety belts of the vehicle generally only fit children 145 cm (approx. 4 ft, 9 in) tall or taller. Booster seats ensure that children under this height can be correctly
fastened using the safety belt.
Never activate the lockable belt system when securing a child with a booster seat.
The upper area of the belt must always be positioned on the child's shoulder. Ensure that the belt does not rest on the child's face or neck.
The lap belt must always run across the child's lap. It must never run across the child's stomach.
Children over 145 cm (approx. 4 ft, 9 in) tall can generally be fastened with the safety belt. Pay attention to the information at
Safety belt positioning.
Your child no longer needs a booster seat if they are taller than 145 cm (approx. 4 ft, 9 in) and the following conditions are met:
The child can sit with their back fully against the backrest.
The child's knees bend over the edge of the seat.
The child's feet sit fully flat on the vehicle floor.
The child can comfortably stay in this position for the entire journey.
Children aged 12 or under must always travel on a rear seat.
WARNING
Not using a booster seat or incorrectly using a booster seat or safety belt can cause severe or fatal injuries in the event of an accident or collision.
Always observe all instructions regarding the installation and use of child restraints and booster seats.
If, under exceptional circumstances, you need to install a booster seat on the front passenger seat, ensure that the PASSENGER AIR BAG
indicator light turns on and remains on.
In case of an emergency
Securing yourself and the vehicle
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch on the emergency flashers and wear
a reflective vest Emergency equipment.
Checklist
For your own safety and the safety of your passengers, follow the points below in the order they are given
:
1. Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on parking when doing so Parking.
2. Switch on the emergency flashers Center console.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulation
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Observe the safety instructions page , Safety precautions for working in the hood space .
6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the
Volkswagen emergency assistance service.
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The
emergency flashers will stop temporarily.
Read and observe the important information about towing
Introduction.
Switch on the emergency flashers in the following situations, for example:
To warn traffic behind your vehicle if the traffic ahead slows suddenly or you reach the end of a traffic jam.
If there has been an accident.
If the vehicle malfunctions.
When towing.
Always follow the applicable local requirements for use of the emergency flashers.
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other way that meets the applicable legal regulations.
WARNING
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.
Stop the vehicle as soon as it is safe to do so.
Park the vehicle a safe distance from moving traffic.
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Switch on the emergency flashers.
Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true when the doors are locked. Individuals
locked in the vehicle could be exposed to very high or very low temperatures.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
NOTICE
When pushing the vehicle by hand, do not press on the taillights, the rear spoiler, or large pieces of sheet metal. Doing so could cause vehicle damage and the
rear spoiler may detach.
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or
brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically
when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.
What to do in the event of an accident or fire
Checklist of what to do after an accident
In the event of an accident, for your own safety and the safety of your passengers, follow the points below in the order in which they are given
:
1. End drive-ready mode.
2. Switch on the emergency flashers Center console.
3. Set up the warning triangle to warn others on the road about the vehicle.
4. If necessary, move people away from the danger zone and apply first aid.
5. Report the accident to the fire department. Inform the fire departement that an electric vehicle is involved in the accident.
6. Wait at the location of the accident for the rescue services to arrive.
7. Inform the emergency personnel on site, and any people affected by the accident, that an electric vehicle is involved.
Checklist of what to do in the event of a fire
In the event of a vehicle fire, for your own safety and the safety of your passengers, follow the points below in the order in which they are given
:
1. End drive-ready mode.
2. If possible, switch on the emergency flashers Center console.
3. If possible, set up the warning triangle to notify others on the road about the vehicle.
4. If necessary, move people away from the danger zone and apply first aid.
5. Report the fire to the fire department. Inform the fire departement that an electric vehicle is involved in the accident.
6. Wait for the emergency personnel at a sufficient distance from the vehicle.
7. Inform the emergency personnel on site, and any people affected by the accident, that an electric vehicle is involved.
8. Do not try to put out the fire yourself.
9. Do not stand near the burning vehicle.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
WARNING
In the event of a fire, an explosion and any harmful substances that are released can cause serious injuries.
Never stand near the burning vehicle.
If the system detects an accident, the high-voltage battery is automatically deactivated.
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If the high-voltage battery is deactivated, consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the high-voltage batter
repaired.
Emergency equipment
First aid kit
Depending on the vehicle equipment and country of use, the first aid kit may be in a storage compartment, in a holder in the luggage compartment, under the
luggage compartment floor, or in the vehicle interior.
The first aid kit must meet the legal regulations.
Note the expiration date of the contents.
Replace contents after use, if necessary, and put the first aid kit securely back into place.
Warning triangle
Fig. 35 In the trunk lid: Holder for the warning triangle.
Depending on the country and the vehicle equipment, the warning triangle may be located in the trunk lid fig. 35.
1. With the trunk lid open, hold the sleeve of the warning triangle by the recess and turn it 90° towards the front of the vehicle.
2. Remove the sleeve through the opening.
3. After use, store the warning triangle back in the sleeve and insert the sleeve back into the holder.
The warning triangle must meet the legal regulations.
Reflective vest
Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door trim panel or in the glove compartment
Driver door, Passenger’s side.
The reflective vest must meet the legal regulations.
Fire extinguisher
Depending on the vehicle equipment and country of use, a fire extinguisher may be located in a holder in the footwell under the front passenger seat.
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly - see inspection seal on the fire extinguisher.
WARNING
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause
serious injuries.
Always position the first aid kit, warning triangle and fire extinguisher securely in the holders provided in the vehicle.
Store the reflective vest in a storage compartment so that it is easy to access.
Information Call, Roadside Assistance Call and Emergency Call Service
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Fig. 36 Located on the roof console: Emergency Call Service button (behind a button cover) and indicator light.
Fig. 37 Located on the roof console: Emergency Call Service button.
Fig. 38 In the overhead console: Controls for the information call and roadside assistance call.
Information call.
Roadside assistance call.
The fig. 36, fig. 37, fig. 38 roof console controls can be used for voice services, depending on the vehicle equipment and country of use. The required connection
is produced by a control module installed by the manufacturer.
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Note the additional information on VW Car-Net® ®.
Indicator lights for the Emergency Call Service
An indicator light fig. 36 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light
patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator light does not light up: The vehicle is offline and has no connectivity.
The red indicator light comes on and remains on: system error. The
Emergency Call Service is limited or not available. The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether
VW Car-Net services have been purchased and are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.
Information call
With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Roadside assistance call
If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance
call.
Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Emergency Call Service
Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.
The Emergency Call Service is only available if a corresponding license is acquired.
If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deployment, data that is relevant to the
emergency call, such as the vehicle's current location, is automatically transmitted Customer information.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency
call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications provider's mobile communications
network is unavailable.
The Emergency Call Service is not permitted by law in some countries.
VW Car-Net has not been activated.
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
The vehicle's ignition is not switched on.
Triggering an emergency call manually
1. Press on the button cover briefly and fold the cover downward fig. 36.
2. Press the emergency call button fig. 37 until the green indicator light starts to flash.
The emergency call is triggered and a voice call to the VW Car-Net call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call
cannot be stopped by pressing the emergency call button fig. 37.
If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.
Integrated battery
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The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an
authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after
approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call
Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service.
The following data will be sent:
The current vehicle position at the time the emergency call was triggered
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven, a few km (around 2 miles)).
Vehicle Identification Number (VIN)
Type of vehicle drive.
Vehicle model
Trigger type (automatic or manual)
Call type.
Direction in which the vehicle was moving at the time the emergency call was triggered.
Accident severity.
Accident direction.
Type of vehicle involved in the accident.
Time of impact
Temperature.
Road type.
Reliability of the positioning data
Data set version.
Counter of the data sets transmitted per call
Calculated number of passengers.
Language selected in the Infotainment system.
Optional data ID.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on . The message
Error: Emergency call function. Service vehicle may also be
displayed in the instrument cluster.
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Call Service limited
The red indicator light in the emergency call button comes on and remains on . The message
Emergency call function limited. Service vehicle may also be
displayed in the instrument cluster.
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Controls are responding differently than expected
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Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
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Opening and Closing
Vehicle key
Vehicle key functions
Fig. 39 Vehicle key.
Unlock the vehicle. All turn signals will flash twice.
Unlock the trunk lid separately. All turn signals will flash twice. To do this, briefly press and hold the button.
Panic button (depending on vehicle equipment).
Indicator light: Will blink when a button is pressed if all doors and the trunk lid are closed.
Lock the vehicle. All turn signals will flash once.
Panic button (depending on vehicle equipment)
Only use the panic button
in case of an emergency. When you press the panic button, the horn will sound and the vehicle lights will flash. Pressing the panic
button again switches off the alarm.
WARNING
If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the trunk lid, activate drive-ready mode, or switch
on the ignition and thereby activate electrical equipment, such as the power windows. This can cause accidents and serious or fatal injuries.
Always take all vehicle keys with you when leaving the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
NOTICE
External influences may limit the functionality of the remote control vehicle key and damage it.
Protect the vehicle key from moisture and strong impacts.
Regular use of comfort systems and other usage patterns shorten the service life of the button cell in the vehicle key.
Emergency key
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Fig. 40 Vehicle key: releasing the emergency key.
Briefly press the release button. The key ring will fold open.
Press the release button and pull out the emergency key in the direction of the arrow.
Emergency key.
There is an emergency key located in the vehicle key that can be used to manually unlock and lock the vehicle fig. 40.
Replacing the button cell battery
Volkswagen recommends having the button cell changed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen deale
or authorized Volkswagen Service Facility
Fig. 41 Remote control vehicle key: opening the battery compartment cover.
Emergency key.
Lever out the cover.
Fig. 42 Vehicle key: replacing the button cell battery
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1. Remove the emergency key fig. 41 , Emergency key.
2. Insert the spare key in the slot, push it in the direction of the arrow and lever out the cover fig. 41.
3. Lift the button cell battery out of the battery compartment fig. 42 ,
4. Press the new button cell battery into the battery compartment.
5. Press the cover onto the housing fig. 42 ,
6. Store the emergency key Emergency key.
7. Dispose of drained battery in a way that will not harm the environment.
DANGER
If button cell batteries are swallowed or enter the windpipe, serious or fatal injuries will occur within a very short time due to choking or internal burns.
Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.
Always keep the remote control and key fob with button cell batteries out of the reach of children.
NOTICE
If the button cell battery is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key.
Only replace a drained battery with a new battery of the same voltage, size, and specification.
Make sure the battery is facing in the right direction when inserting it.
If the battery cover cannot be closed, do not use the remote control.
The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special handling. Observe all legal requirements
regarding the handling and disposal of these batteries Disposal of old batteries and electronic devices. Volkswagen recommends having this service carried
out for you by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Synchronizing a vehicle key
If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button cell battery
Replacing the button cell battery
Synchronizing a vehicle key
1. Stand next to the vehicle.
2. Press the
button on the vehicle key twice, quickly.
Or:
1. Remove the emergency key Emergency key.
2. If necessary, remove the cap from the driver's door handle
Locking the front passenger door and rear doors in an emergency .
3. Press the
button on the vehicle key.
4. Unlock the vehicle using the emergency key.
5. Switch the ignition on.
To switch on the ignition, an emergency start must be performed. Troubleshooting.
This completes the synchronization.
Troubleshooting
Vehicle cannot be locked or unlocked
Remote control is disrupted by objects, poor weather conditions or transmitters on the same frequency band close to the vehicle (e.g. cell phones), as well as by a
drained button cell.
The central locking switches off briefly to protect it from overloading.
1. Close the driver door.
Or: Synchronize the vehicle key Synchronizing a vehicle key .
Or: Change the battery cell in the vehicle key
Replacing the button cell battery .
The indicator light is not blinking
If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the vehicle key must be replaced.
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You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
“Keyless Access” with push-button start
Introduction
Keyless Access makes it possible to unlock and lock the vehicle without actively using the key. A valid vehicle key must be present within the vicinity of the vehicle t
use this function.
Unlocking or locking using Keyless Access
Fig. 43 Keyless Access: general example of the sensor ranges.
Fig. 44 In door handle: sensors.
Sensor surface on the inside of the door handle.
Sensor surface on the outside of the door handle.
Configuring Keyless Access
The behavior of Keyless Access can be set in the Vehicle menu in the Infotainment system.
If the Keyless Access function is deactivated, it may be subject to functional limitations.
Unlocking the vehicle
1. Touch the sensor on the inside of the door handle fig. 44.
All turn signals will flash twice.
If the sensor is touched twice, the entire vehicle will be unlocked.
Unlocking the vehicle upon approach
The vehicle can be unlocked upon approach. To do so, the function must be activated in the Infotainment system and the vehicle key must be within the sensor
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range of the vehicle.
If the vehicle key is detected within the range of any of the sensors, the vehicle is then unlocked fig. 43. All turn signals will flash twice.
If the vehicle is not unlocked for a long period of time, the “Unlocking the vehicle upon approach” function is deactivated. The function is reactivated the next time th
vehicle is locked.
If single door unlocking is activated in the central locking settings in the Infotainment system, this may restrict the “Unlocking the vehicle upon approach” function.
Locking the vehicle
1. Park the vehicle.
2. Touch the sensor on the outside of the door handle fig. 44.
All turn signals will flash once.
The unlock function is deactivated for several seconds so that you can check if the vehicle locked correctly.
Unlocking the trunk lid
If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically when opened. After closing, the trunk lid will lock
again.
Please note: If Central locking for all doors and Keyless Access unlocking upon approach are activated in the Infotainment system, the vehicle remains unlocked
after opening and closing the trunk lid. The vehicle must be actively locked.
Deactivating Keyless Access temporarily
The Keyless Access with push-button start unlocking function can be temporarily deactivated.
1. Lock the vehicle with the
button on the vehicle key.
2. Within five seconds of locking the vehicle, touch the sensor on the outside of the door handle once fig. 44.
All turn signals will flash once.
Keyless Access is now temporarily deactivated.
3. To check that it has actually been deactivated, wait at least 10 seconds and then pull on the door handle.
The door should not open.
The next time the vehicle is unlocked, you must use the electronic vehicle key. Keyless Access will be reactivated the next time the vehicle is unlocked.
Deactivating Keyless Access permanently
Keyless Access can also be deactivated permanently in the Infotainment system.
If Keyless Access is deactivated, the sensor-controlled opening and closing of the trunk lid
Trunk lid with Easy Open motion sensor is likewise deactivated
depending on the vehicle equipment, even if the function is set to "Active" in the vehicle menu.
Troubleshooting
If Keyless Access is not working
The sensor function may be impaired if the sensor is dirty.
1. Clean the sensors.
If all turn signals flash four times
The vehicle key that was last used is still in the vehicle.
1. Remove the key and lock the vehicle.
Automatic sensor deactivation
The sensors will deactivate automatically under the following conditions:
If the vehicle is not unlocked or locked for a long period of time
If a sensor is triggered too frequently
Reactivating the sensor pads:
1. Unlock the vehicle using the
button on the vehicle key.
Valid vehicle key cannot be detected
The yellow indicator light turns on. A message will also appear in the instrument cluster display.
The vehicle key is no longer in the vehicle or within range of the sensors.
1. Do not end drive-ready mode.
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2. Bring the vehicle key back into the vehicle or within range of the sensors.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. This may cause the windows to
open and moisture may enter the vehicle interior. This could lead to damage to the vehicle interior.
Never direct the jet of a high pressure cleaner or a steam jet directly towards the sensors in the door handles.
If at least one window is open and the sensors in one door handle are permanently activated, then all windows will close.
If the Keyless faulty. message appears in the ID. cockpit, there may be a malfunction in Keyless Access with push-button start. Contact an authorized
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
The Keyless Access with push-button start may not function correctly if another signal, e.g. from a cell phone in the immediate vicinity, interferes with the
vehicle key or if the vehicle key is covered by an object, such as a metal case. If there is no remote control vehicle key in the vehicle or the key is not detected, a
corresponding message appears in the ID. cockpit.
Doors and central locking button
Introduction
The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking system is malfunctioning.
The central locking system allows you to unlock and lock all doors, the trunk lid, and the battery charging flap from one location.
The vehicle can be locked when the ignition is switched off or if the driver has exited the vehicle when the vehicle's drive system has been deactivated.
An image in the ID. cockpit indicates if one or more doors are not closed correctly.
Do not continue driving!
1. Safely park the vehicle, if necessary.
2. Open the respective door and close it again.
The image is also displayed when the ignition is switched off, and it turns off several seconds after the doors are closed and the vehicle has been locked.
WARNING
If a door is not closed correctly, it can open suddenly while driving and cause serious or fatal injuries.
Stop immediately and close the door.
When closing the door, make sure it engages securely and completely. When closed, the door must be flush with the areas of the vehicle body that are
around the door.
WARNING
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause serious injuries.
Always hold the door handle firmly when opening and closing the door.
WARNING
Opening and closing the doors and trunk lid without due care can be dangerous and result in serious injuries.
Do not open or close the doors and trunk lid if anyone is in the way.
WARNING
The central locking system locks all the doors. In case of an emergency or accident, locked doors can make it more difficult for first responders to access the
vehicle interior. When the vehicle is locked from the outside, the doors and power windows cannot be opened from the inside. There is a risk of serious or fatal
injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
WARNING
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All doors can be locked from the inside using the central locking button. Otherwise, children, people requiring assistance or animals could be locked inside the
vehicle. In an emergency, they may not be able to exit the vehicle without assistance or help themselves. Otherwise, they may be subjected to very high or low
temperatures. There is a risk of serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
NOTICE
Removing caps without due care may result in damage to the vehicle.
When using the emergency locking or emergency unlocking feature, remove and reinstall the parts carefully and correctly.
When the vehicle is locked from the inside, it reduces the risk of opening the doors unintentionally and of unauthorized people entering the vehicle.
People locked inside the vehicle can unlock the doors in an emergency by firmly pulling the door opening lever twice. To do so, you must pull beyond a
noticeable resistance.
Opening the doors
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Opening the doors from the outside
There is a button on the inside of the door handles.
1. Unlock the vehicle using the remote control vehicle key.
2. Grasp the door handle, pressing and holding the button on the inside of the door handle whilst doing so.
3. Pull open the door with the door handle.
Opening the doors from the inside
1. Pull the door opening lever until you feel resistance and push open the door. Do not pull the door opening lever beyond the point of resistance.
If the vehicle has been locked from the outside, the door opening lever must be pulled twice, as far as it goes, in order to open the door from the inside.
Indicator light in the driver's door
Please read the introductory information and heed the Warnings and Notice
and Introduction.
The indicator light for the central locking system is located in the driver's door.
The indicator light shows the status of the central locking system for around 30 seconds after the vehicle is locked.
The red LED light blinks at short intervals for around 2 seconds.
The status of the central locking system is then displayed for around 28 seconds:
Vehicles without SAFELOCK
If the red LED light blinks at long intervals, the vehicle is locked.
After around 30 seconds, the LED light blinks at slow intervals.
Special conditions
If the red LED light comes on continuously, there is a fault in the central locking system or the anti-theft alarm system.
Automatic locking and unlocking
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Depending on how your vehicle is equipped, settings for the central locking can be configured in the Vehicle settings menu in the Infotainment system.
Automatic locking (Auto Lock)
The vehicle locks automatically at speeds of about 15 km/h (9 mph) or higher. If the vehicle is locked, the
indicator light will turn yellow in the central locking
button.
Automatic unlocking (Auto Unlock)
If one of the following conditions apply, all doors and the trunk lid will unlock automatically:
If the electronic parking brake is switched on and the ignition is switched off.
Or: if the door handle has been pulled. This applies at speeds up to 15 km/h (9 mph).
Or: if airbags have deployed during a collision.
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The Auto Unlock function makes it possible for first responders to access the inside of the vehicle.
Control for central locking
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 45 In the driver door: Control for central locking.
Indicator light in the control panel for central locking.
Depending on the country, the control for central locking may also be located on the front passenger door.
If the vehicle is locked from the outside with the vehicle key, the control for central locking is not activated.
If the vehicle is locked from the inside using the control for central locking, then:
The yellow indicator light
in the control comes on if all the doors are shut and locked fig. 45.
The doors can be opened from the inside by pulling the door handle. The indicator light
in the control turns off. The unopened doors and the trunk lid will rema
locked and cannot be opened from the outside.
The driver’s door will not lock if it is open.
Opening and closing the driver's door in an emergency
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 46 Driver’s door handle: prying off the cap.
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Fig. 47 Emergency locking of driver door.
1. Use the vehicle key to pry the cap off in the direction of the arrow fig. 46.
2. Insert the key bit in the lock cylinder.
3. Turn the emergency key right to lock the vehicle fig. 47.
4. Turn the emergency key left to unlock the vehicle.
5. Pull firmly on the driver door handle to open the door.
6. Replace the cap.
Locking the front passenger door and rear doors in an emergency
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 48 In the front edge of the rear right-hand door: vehicle emergency lock for using the emergency key (general example).
The front passenger door and the rear doors can each be locked manually.
1. Open the door.
2. Remove the rubber seal in the front of the door.
3. Insert the emergency key in the vertical slot and turn it inwards fig. 48.
4. Reattach the rubber seal.
5. Check that the door is locked.
6. Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.
Doors can be unlocked and opened from the inside by pulling the door handle.
7
Electrical childproof lock
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 49 In the driver door: Control for the electric child safety lock.
Control for the child safety lock.
The electrical childproof lock stops the doors and the electric windows being opened.
Switching the electric childproof lock on or off
Switching on: press the control fig. 49
Switching off: press the control again.
If the child safety lock is active, the yellow indicator light
in the control will come on fig. 49.
Error message in the Infotainment system or instrument cluster display
If the electric child safety lock is activated and a rear door is opened at the same time, the electric child safety lock cannot be switched on or off at this door.
An error message is displayed in the Infotainment system or the instrument cluster display.
1. Press the button for the electric child safety lock again to synchronize the condition of the rear doors.
2. If the error message does not disappear, contact a suitably qualified workshop and have the child safety lock checked. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
When the electric childproof lock is switched on, that particular door cannot be opened from the inside. This can result in people locking themselves inside the
vehicle. In an emergency, they may not be able to exit the vehicle without assistance or help themselves.
Never leave children or people requiring assistance unattended in the vehicle when the doors are locked.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may be subjected to very high or low temperatures. There is a risk of
serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
and Introduction.
If the indicator light does not turn off
The red LED in the vehicle door flashes briefly and then stays on.
There is a malfunction in the locking system.
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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If the turn signals are not flashing
The turn signals are not blinking as confirmation when locking the vehicle:
1. Check whether all of the doors and the trunk lid and engine hood are closed.
2. Close any doors and trunk lid or engine hood that are not closed.
If the vehicle is locking automatically
The vehicle will lock again automatically after approximately 45 seconds if one of the following conditions apply:
The vehicle was unlocked, but not opened
The ignition was not switched on
The trunk lid was not opened.
The vehicle was unlocked using the lock cylinder
The vehicle was locked via the control panel in the vehicle interior.
Locking with a second vehicle key
The key inside the vehicle will be blocked from activating the vehicle's drive system if the vehicle is locked from the outside with a different vehicle key.
1. To enable the vehicle key inside the vehicle so that it can be used to activate the vehicle's drive system as usual, press the
button on the vehicle key insid
the vehicle Activating the vehicle's drive system.
Locking the vehicle after an airbag deploys
The entire vehicle unlocks when an airbag deploys in a collision. Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the
collision:
1. Switch the ignition off.
2. Open the driver door and shut it again.
3. Lock the vehicle.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. This may cause the windows to
open and moisture may enter the vehicle interior. This could lead to damage to the vehicle interior.
Never direct the jet of a high pressure cleaner or a steam jet directly towards the sensors in the door handles.
It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button cell battery in the vehicle is weak or drained. The
vehicle can be manually unlocked or locked.
If there is no valid remote control vehicle key in the vehicle or the key is not detected, a corresponding message appears in the ID. cockpit. This can occur if
another signal interferes with the remote control vehicle key or if the remote control vehicle key is covered by an object, such as a metal case.
Trunk lid
Introduction
The trunk lid is unlocked and locked together with the doors.
On vehicles with Keyless Access, the trunk lid is automatically unlocked when opening
“Keyless Access” with push-button start .
If individual door opening or the opening of one side of doors is activated in the Infotainment system settings for opening and closing, you must press the
but
on the remote control vehicle key twice to unlock the trunk lid.
On vehicles with Keyless Access you must press the sensor on the inside of the driver's or front passenger's door handle twice to do this.
WARNING
Uncontrolled or unintentional release: opening and closing the trunk lid can cause accidents and serious injuries.
Do not open or close the trunk lid if anyone is in the way.
Always keep the trunk lid closed while driving.
Close and lock the trunk lid and all doors when the vehicle is not in use.
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.
WARNING
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Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries, illness or death, especially for
very young children.
Make sure that no one remains in the vehicle.
Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter the luggage compartment, close the lid,
and then lock themselves in.
WARNING
The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted on the trunk lid. If the trunk lid is not latched,
it may open suddenly while driving. This may cause serious injuries.
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.
WARNING
If there is a heavy load of snow or cargo on the trunk lid, the additional weight may cause the lid to lower, which can result in serious injuries.
Never open the trunk lid if there is a heavy load of snow or cargo such as a cargo rack on it.
Remove the snow or cargo before opening the trunk lid.
If necessary, support the trunk lid or remove the cargo and/or snow before opening the trunk lid.
WARNING
Closing the trunk lid incorrectly may lead to the rear window shattering and cause serious injuries.
Do not push the trunk lid closed with your hand on the rear window.
NOTICE
Using the opening mechanism incorrectly may damage the component and could prevent the trunk lid from closing.
Never attach or secure cargo on the opening mechanism.
NOTICE
Using the rear window wiper incorrectly may damage the component and result in it breaking off.
Never attach or secure cargo to the rear window wiper.
NOTICE
Using the rear spoiler incorrectly may damage the component and result in it breaking off.
Never attach or secure cargo to the rear spoiler.
Opening and closing the trunk lid
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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Fig. 50 In the trunk lid: button to open the trunk lid.
Fig. 51 In the open trunk lid: handle for closing the trunk lid (general example).
Opening the trunk lid
1. To unlock the trunk lid, press the
or
button on the vehicle key.
2. Raise the trunk lid using the button fig. 50.
Closing the trunk lid
1. Pull the trunk lid downward firmly using the handle in the interior trim panel until it latches shut in the lock fig. 51,
An image in the instrument cluster display indicates if the trunk lid has not opened or closed correctly.
The trunk lid locks automatically while driving.
WARNING
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.
When opening the trunk lid, take care to pull it all the way up.
When closing the trunk lid, make sure your hands are not within the closing range of the lid.
If the trunk lid is not opened within several minutes after unlocking, it will lock again automatically.
Power opening and closing the trunk lid
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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Fig. 52 In the driver's door: unlock button for the trunk lid.
Release button.
Fig. 53 In the open trunk lid: Button for power closing the trunk lid (general example).
Power opening the trunk lid
1. Briefly press and hold the
or
button on the remote control vehicle key.
Or: pull the
button in the driver door upward fig. 52.
Or: press the button to open the trunk lid Opening and closing the trunk lid .
The trunk lid will open automatically.
Power closing the trunk lid
1. Press the button in the trunk lid when it is open fig. 53.
Or: pull the
button in the driver door upward when the ignition is switched on until the trunk lid is closed fig. 52.
Or: On vehicles with Keyless Access with push-button start: briefly press and hold the
button on the vehicle key. The vehicle key must be nearby to use
this feature.
Or: Begin closing the trunk lid by hand until it closes by itself.
The trunk lid is closed.
Interrupting the opening or closing process
1. Press the
or
button on the vehicle key while the lid is opening or closing.
Or: press the button on the trunk lid while the lid is opening or closing fig. 53.
The trunk lid can now be moved by hand. It is necessary to use more force when doing this.
Pressing the
button again moves the trunk lid back to the original position.
Chimes
When the trunk lid is opened or closed from inside the vehicle or using the vehicle key, chimes will sound.
Changing and saving the opening angle
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If the space behind or above the vehicle is not large enough to allow the trunk lid to open completely, you can change how far the trunk lid opens.
1. Interrupt the opening process at the preferred open position.
The trunk lid must be at least half open.
2. Press and hold the
button in the trunk lid until the emergency flashers start flashing fig. 53.
The adjusted opening angle is saved.
There will be an audible signal and the emergency flashers will flash to indicate that the setting was saved.
WARNING
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.
When closing the trunk lid, make sure your hands are not within the closing range of the lid.
NOTICE
If you open or close the trunk lid when there is not enough space, this may cause damage.
Before opening or closing the trunk lid, check whether there is enough room, e.g. in garages.
Trunk lid with Easy Open motion sensor
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 54 General example of the sensor-controlled luggage compartment opener (Easy Open).
If a valid vehicle key is located near the trunk lid, the trunk lid can be unlocked and opened with foot motion.
1. Position your foot behind the middle of the bumper.
2. Quickly swing the lower part of your leg close to the bumper fig. 54.
3. Quickly remove the lower part of your leg once more from the bumper.
Visual feedback is given via the turn signals. The trunk lid will open.
Activating or deactivating the Easy Open function
The Easy Open function can be activated and deactivated in the Infotainment system:
1. Select the Vehicle menu.
2. Swipe to the side and activate or deactivate Easy Open.
Or:
1. Swipe to the side and select the Central locking menu item.
2. Scroll down the list and activate or deactivate Easy Open.
If Easy Open is activated, Easy Close is also active Automatic trunk lid closing Easy Close.
The Easy Open function is only available when Keyless Access is activated “Keyless Access” with push-button start .
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The sensor-controlled luggage compartment opener (Easy Open) function may be triggered inadvertently in the following situations:
During charging operations in which a charging cable is brought to the lower rear area of the vehicle.
If there is a sweeping motion under the rear bumper.
If a strong stream of water or steam passes.
During maintenance and repair work in the area of the rear bumper.
If there are moving gates in the vicinity of the bumper.
CAUTION
If a valid vehicle key is detected near the trunk lid, the sensor-controlled luggage compartment opener (Easy Open) function may trigger unintentionally and
open the trunk lid in some cases. If the trunk lid opens unintentionally, it may cause injuries to people and/or damage to objects within the trunk lid’s range of
motion.
After parking the vehicle, switch off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment system if you park
close to obstacles, e.g. street lamps, posts and garage doors, or if you park in an underground car park with a low ceiling.
Always make sure that no valid vehicle keys are left unattended near the trunk lid.
Always turn off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment system before any and all maintenance
and repair work is performed on the vehicle.
Always turn off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment system before washing the vehicle.
Always switch off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment system before mounting a bicycle rack or
hitching a trailer
Introduction.
Automatic trunk lid closing Easy Close
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 55 General example of the trunk lid with sensor-controlled closing (Easy Close).
You can only activate the Easy Close function if a valid remote control vehicle key is detected near the trunk lid.
1. Position your foot behind the middle of the bumper.
2. Quickly swing the lower part of your leg close to the bumper fig. 55.
3. Quickly remove the lower part of your leg once more from the bumper.
Easy Close is activated for approx. 20 seconds. A chime will confirm successful activation.
The trunk lid is closed as soon as all valid vehicle keys are removed from the area near the trunk lid.
The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle key inside the vehicle.
Easy Close permits locking a maximum of one vehicle key in the luggage compartment.
The locking procedure is interrupted as soon as a vehicle key returns nearby. The trunk lid re-opens.
Activating or deactivating the Easy Close function
The function Easy Close can be activated or deactivated together with the sensor-controlled luggage compartment opener (Easy Open) function in the Vehicle
menu in the Infotainment system Trunk lid with Easy Open motion sensor.
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The Easy Close function is only available when Keyless Access is activated “Keyless Access” with push-button start .
The Easy Close function may be triggered inadvertently in the following situations:
During charging operations in which a charging cable is brought to the lower rear area of the vehicle.
If there is a sweeping motion under the rear bumper.
If a strong stream of water or steam passes.
During maintenance and repair work in the area of the rear bumper.
If there are moving gates in the vicinity of the bumper.
CAUTION
If a valid vehicle key is detected near the trunk lid, the Easy Close function may trigger unintentionally and close the trunk lid in some cases. If the trunk lid
closes unintentionally, it may cause injuries to people and/or damage to objects within the trunk lid’s range of motion.
After parking the vehicle, switch off the Easy Close function via the Infotainment system if you park close to obstacles, e.g. street lamps, posts and garage
doors, or if you park in an underground car park with a low ceiling.
Always make sure that no valid vehicle keys are left unattended near the trunk lid.
Always make sure that there are no people in the swivel range of the trunk lid.
Do not hold on to anything in the path of the trunk lid.
Always turn off the Easy Close function via the Infotainment system before any and all maintenance and repair work is performed on the vehicle.
Always switch off the Easy Close function via the Infotainment system before washing the vehicle.
Always switch off the Easy Close function via the Infotainment system before mounting a bicycle rack or hitching a trailer
Introduction.
If another trunk lid function is activated while closing the trunk lid or objects are detected in the area of the trunk lid, the closing process is automatically
interrupted.
If the vehicle is locked and the Easy Close function is started, the trunk lid will lock automatically once it is closed. If the vehicle is completely unlocked and the
Easy Close function is started, the trunk lid will not lock automatically once it is closed.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
and Introduction.
If the trunk lid will not open or close
Check if the trunk lid is being blocked by an object.
The trunk lid can be moved by hand. It is necessary to use more force when doing this.
If the trunk lid is operated too frequently within a short period of time, then the lid motor will automatically switch off to reduce the risk of overheating. Until the l
motor has cooled down, the trunk lid can be opened and closed by hand using extra force.
When in trailer mode, the power trunk lid can only be opened and closed at the trunk lid.
If the 12-volt vehicle battery or fuse is disconnected or malfunctioning, the trunk lid must be closed by hand.
If all turn signals flash four times
The vehicle key that was last used is still in the vehicle.
1. Remove the key and lock the vehicle.
If the trunk lid is difficult to move
The mechanism for opening the trunk lid may not always work automatically when the outside temperatures are around the freezing point.
1. Guide the trunk lid farther upward by hand.
The Easy Open sensor function is not working
Easy Open only works when the ignition is switched off.
Clean the sensors in the rear bumper.
The trailer hitch is extended.
The vehicle was retrofitted with a trailer hitch.
Easy Open may be deactivated in heavy precipitation to reduce the risk of false activation.
Windows
Opening and closing the windows
78
Fig. 56 In the driver door: Buttons for the front and rear power windows.
Buttons for the power windows.
Control
for activating the rear power windows and convenience opening and closing.
Control for deactivating the power window buttons in the rear doors and for switching on the electric child safety lock.
As standard, the
fig. 56
buttons can be used to operate the power windows in the front doors.
The windows can still be opened or closed using the switches in the doors for a brief period after the ignition has been switched off, as long as the driver’s or front
passenger door is not opened.
Opening the windows
1. Press the
button.
Closing the windows
1. Pull the
switch.
Deactivating the power window buttons in the rear doors
1. Press the control panel
fig. 56
At the same time, the electric child safety lock is switched on and the yellow indicator light in the control comes on.
Using the Control
1. Briefly press the control
fig. 56
to activate operation of the power windows in the rear doors.
The function light in the control comes on at the same time.
2. Briefly press the control
fig. 56
again to activate operation of the power windows in the front doors.
If, after operation is activated, the power windows in the rear doors are not used, operation of the power windows in the front doors is reactivated after around ten
seconds.
One-touch opening and closing function
The one-touch opening and closing function allows the windows to be completely opened or closed. To use this feature, do not hold the window switch up or down.
To start the one-touch closing function, pull the window switch upward briefly to the second level.
To start the one-touch opening function, press the window switch downward briefly to the second level.
To stop the one-touch opening or closing function, pull or press the switch for that window again.
Convenience opening and closing
1. Press and hold the control
to activate convenience opening and closing of the power windows in all doors.
If the function is activated, the function light in the control blinks. Both of the buttons
can now simultaneously open or close all four windows.
2. Briefly press and hold the control
again to deactivate the function.
If, after activation of the convenience opening and closing, the power windows are not used, the operation of the power windows in the front doors is reactivated
after around ten seconds.
Opening
The windows can be opened from outside the vehicle using the vehicle key when the ignition is switched off.
1. Press and hold the unlock button on the vehicle key.
2. To stop the function, release the unlock button.
79
Closing
1. On vehicles with Keyless Access with push-button start: press the sensor surface or locking button on the door handle for a few seconds, until the windows are
closed “Keyless Access” with push-button start . The vehicle key must be nearby to use this feature.
When all of the windows and the power sunroof are closed, the turn signals will blink once as a confirmation.
2. To stop the function, remove your finger from the sensor or switch.
You can select the convenience opening settings in the Vehicle settings menu in the Infotainment system.
WARNING
Careless or unintended use of the power windows can cause serious injuries.
Do not open or close the power windows if anyone is in the way.
Always take all vehicle keys with you when leaving the vehicle.
Note that the windows can still be opened or closed using the door buttons for a brief period after the ignition has been switched off, as long as the driver's
or front passenger door is not opened.
When driving with children seated on the rear bench seat, always disable the rear power windows so that the windows cannot be opened or closed.
WARNING
If the vehicle is locked, the windows can no longer be opened and will prevent people from escaping from the vehicle interior. In an emergency, this could cause
serious or fatal injuries.
Never leave children or people requiring assistance unattended in the vehicle when the vehicle is locked.
NOTICE
If the windows are open, precipitation can enter the vehicle and soak the interior equipment, which could restrict the function of the controls or damage them.
Close all windows if there is precipitation.
If the power windows are malfunctioning, the one-touch opening and closing function and the pinch protection may not function correctly. Contact a suitably
qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Convenience opening and closing only functions if the one-touch opening and closing function is activated for all the power windows.
Power window pinch protection
The power window pinch protection can reduce the risk of being pinched and injured when the windows are closing.
If the window cannot close due to resistance or an obstacle, then the window will reopen immediately
1. Check why the window did not close.
2. Try again to close the window.
If the window will not close again, then the pinch protection will be disabled for several seconds.
If the window still cannot close, then the window will stop at the place where it meets resistance. If you press the switch again within several seconds, the window
will close without pinch protection
Closing windows without pinch protection
1. Try to close the windows again within a few seconds by holding the switch. This will disable the pinch protection.
If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is resistance to the window moving or an obstacle
is blocking the window, then the window will reopen automatically.
2. If the window still cannot close, then contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Closing the window when pinch protection is disabled can result in serious injuries.
Always be careful when closing the windows.
Do not close windows if anyone is in the way.
Note that the pinch protection does not prevent fingers or body parts from being trapped against the window frame.
8
Pinch protection also occurs when using the convenience closing function with the vehicle key.
Troubleshooting
One-touch up/down feature
If the 12 V vehicle battery is disconnected or drained when the windows are not completely closed, then the one-touch up/down feature will not work. It must be
reprogrammed using the following steps:
1. Switch the ignition on.
2. Close all windows and doors.
3. Pull the switch for the desired window and hold it in that position for several seconds.
4. Release the switch, then pull it upward again and hold it.
The one-touch up and down features will then be fully functional.
The automatic power windows can be reprogrammed individually, or multiple windows can be reprogrammed at the same time.
Controls are responding differently than expected
Moisture, dirt and grease may limit the functioning of the controls.
1. Always keep the control panels clean and dry.
81
Steering wheel
Adjusting the steering wheel position
Fig. 57 Under the steering wheel in the steering column trim panel: lever to adjust the steering wheel position manually (general example).
Fig. 58 On the steering wheel: nine o’clock and three o’clock position.
Only adjust the steering wheel before driving or while the vehicle is stationary
1. Tilt the lever fig. 57 downward.
2. Adjust the steering wheel so that it can be firmly held at the outer edge with both hands at the nine o’clock and three o’clock position fig. 58.
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