Volkswagen ID.4 (2023 year). Manual in english - page 5

 

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Volkswagen ID.4 (2023 year). Manual in english - page 5

 

 

Make sure the indicator light for Auto Hold in the instrument cluster display lights up if the vehicle is to be kept stationary.
Never exit the vehicle when the engine is running, even if Auto Hold is switched on.
NOTICE
In car washes where the vehicle is pulled, the wheels may lock if Auto Hold is switched on. This can lead to vehicle damage.
Switch off Auto Hold before going through a car wash.
Information about the parking systems
Safety instructions
WARNING
Parking systems are not a replacement for the driver's attention and can only operate within the limitations of the system. The parking systems cannot detect all
driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious
injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always keep an eye on the direction of travel and the vehicle surroundings when parking.
Pay particular attention to small children, animals and objects when parking.
Do not allow the parking system's display to distract you from the traffic around you.
Bear in mind that the parking system may not react if the vehicle approaches too quickly and will not issue a warning.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
NOTICE
When you maneuver in a parking space without a curb, the vehicle may be damaged by obstacles.
Keep a safe distance of approx. 50 cm (around 20 in) from walls and buildings.
Sensor and camera boundaries
Various sensors and cameras that detect the vehicle surroundings ultrasonically, by radar waves, and visually are located on and in the vehicle. The various parking
systems use different combinations of sensors. All sensors have technical and physical limits
:
In some situations, some objects may not be detected, e.g. trailer draw bars, narrow poles, fences, posts, and trees, extremely low or high obstacles, or trunk
lids that are opening or already open
The parking system coverage areas have “blind” spots in their range where they cannot detect people and objects.
Dirt, ice, or water on the sensors and cameras may be detected as obstacles or prevent the detection of objects in some cases. In addition to dirt and snow,
soap residue or other coatings can also impair the sensor range page , Exterior care and cleaning.
External noises and certain surfaces on objects and clothing can affect the sensor signals. In some situations, people and objects may not be detected or may
be detected incorrectly.
Certain objects, such as small posts or grating, cannot be shown or cannot be adequately shown due to the resolution of the screen and if there is insufficient
lighting.
The cameras only show two-dimensional images on the screen. Due to the lack of depth of field, it may be difficult or impossible to identify protruding objects o
recesses in the road.
Volkswagen recommends practicing with the parking systems in a location or parking space with no traffic in order to become acquainted with the functions.
Requirements
The use of parking systems, e.g. with camera assistance, may not be allowed in some countries and regions according to legal provisions.
General information
So that the sensors and cameras can detect the area surrounding the vehicle as well as possible and display this image on the Infotainment system screen, the
following requirements must be met.
The doors and trunk lid are closed.
The outside mirrors must not be folded in.
163
The sensors or cameras are not covered by attachments or decorative license plate holder frames. The decorative license plate holder must not protrude at
the sides or bottom.
The vehicle must be on level ground.
The vehicle must not be loaded primarily in the rear or on one side.
Drive-ready mode must be established.
Braking assistance systems such as ESC or ASR are switched on.
If you use any other functions in the Infotainment system while you are parking, the parking function and its warning chimes will be deactivated.
Finding a suitable parking space
The length and width of the parking space must be larger than the vehicle measurements and provide enough space to maneuver.
The distance when driving past the parking space is approx. 1 m (approx. 3 feet).
Vehicles with Park Assist Plus: The speed when passing the parking space is, for parking spaces parallel to the road, maximum approx. 40 km/h (approx.
25 mph), and for parking spaces across the road maximum approx. 20 km/h (approx. 12 mph).
Vehicles with Park Assist (Park Assist Plus) with memory function: the speed for calibrating the parking process must be a maximum of approx. 40 km
(approx. 25 mph).
Automatic braking intervention
A parking system's automatic braking
support helps to avoid collisions, if an
obstacle is detected.
Parking systems with braking support
Depending on the vehicle equipment, the vehicle has parking systems with a maneuvering and/or emergency braking function
The automatic braking support of Park Distance Control is only possible in the rear area.
WARNING
The automatic braking support is not a replacement for the driver's attention and works only within the system limitations. In some driving situations, the
automatic braking support may be limited or may intervene in a way that is not desired or may not engage at all. If you are careless, there is a risk of accidents,
serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
In a hazardous situation, apply the brakes using the brake pedal to avoid collision with an obstacle.
React quickly to parking system warnings, e.g. Park Distance Control.
Requirements
When maneuvering, the vehicle is not driving faster than approx. 10 km/h (approx. 6 mph).
A parking system has been switched on.
What happens during an automatic braking intervention?
If there is an obstacle, the vehicle brakes to a stop and is kept stationary for around two seconds.
1. After braking, press the brake pedal to keep the vehicle stationary.
2. Check your surroundings.
Park Assist Plus: If the speed is too high, the vehicle will brake to a stop. The parking process can then be resumed.
Depending on the vehicle equipment, there may be a message on the instrument cluster display.
Switching on and off
Automatic braking is activated or deactivated when a parking system is switched on or off by the driver.
Maneuver braking for Park Distance Control
The maneuver braking is automatically switched on each time the ignition is switched on.
To avoid a collision with an obstacle in front of the vehicle, apply the brakes using the brake pedal because no automatic braking support will take place.
To cancel the automatic braking support at the rear, briefly press the accelerator pedal
Deactivate function:
1. Tap the
function key in the screen of the Park Distance Control.
2. Apply the setting.
164
General information
Switch the parking system off temporarily if automatic braking support happens too frequently or when undesired and maneuver the vehicle carefully, for
example when driving off-road or parking in your garage.
If the maneuver braking function for Park Distance Control intervenes to stop the vehicle, the function will be inactive for a distance of approx. 5 m (approx.
16 ft) when driving in the same direction. It will become active again if the gear or selector lever position changes.
The parking process is canceled following Park Assist Plus emergency braking, e.g. if an obstacle has been detected.
Following a Rear Traffic Alert emergency braking intervention, it will take approx. 10 seconds before automatic braking support can occur again.
Troubleshooting
The parking system is functioning differently than expected
The conditions of the parking system are not met page , Requirements.
The sensors are dirty or covered in ice or the camera lens is dirty and the camera image is not clear page , Exterior care and cleaning.
Sources of noise, such as a jackhammer or driving over cobblestones, can interfere with the ultrasonic signal.
The vehicle is damaged in the area of the sensors or camera, for example from parking barriers, or the paint may have been changed or other structural
modifications may have been made near the sensors or camera, for example to the vehicle front end or to the suspension.
The areas detected by the sensors or camera may be blocked by accessories such as bicycle racks.
Fault displays
1. Note any messages on the instrument cluster display and in the Infotainment system.
NOTICE
If you use the parking system despite a malfunction, the vehicle may be damaged.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the event of a parking system malfunction. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
No sensor range or the parking system has been switched off
If a sensor malfunctions, the sensor area is deactivated.
If a sensor malfunctions, the sensor area is deactivated. The sensor area affected can be displayed in the Infotainment system by the
symbol. The parking syste
may be completely switched off.
If Park Distance Control is malfunctioning, a continuous tone will sound for several seconds when you switch it on. Where applicable, a message will appear in the
instrument cluster display.
1. Check if one of the causes listed is responsible.
2. Once the source of the issue has been resolved, switch the system on again.
3. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
After a wheel change, Park Assist (Park Assist Plus) parks inaccurately
If, after a wheel change, Park Assist Plus parks inaccurately, e.g. with an increased or reduced distance from the curb, the system may have to acquire the wheel
sizes again.
1. Drive the vehicle over a longer distance, including around bends.
Park Assist Plus automatically learns the new wheel sizes after an ignition cycle.
Park Assist (Park Assist Plus) with memory function does not detect the saved parking space
The vehicle may not be able to recognize the area surrounding the saved parking space.
1. Stop the vehicle in the immediate vicinity of the saved vehicle path.
Or: do not use the parking system in very poor weather and lighting conditions.
Or: clean the front camera, if necessary.
Or: check whether an Internet connection is available. The parking system always uses geocoordinates to determine the vehicle position.
Camera for Park Assist (Park Assist Plus) with Memory Function Deactivated
The assist systems camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Park Assist Plus with memory
function will be available once the camera is available again.
1. If necessary, deactivate the vehicle’s drive system and activate it again.
165
Park Distance Control (PDC)
Introduction
Park Distance Control assists the driver
when parking and warns if there are
obstacles.
Fig. 99 Infotainment system: Display of Park Distance Control (general example).
Obstacle detection.
Steering lock.
System function
Using ultrasound sensors, the Park Distance Control detects the distance of the vehicle from an obstacle.
The Park Distance Control warns you of a collision via colored segments on the screen of the Infotainment system and via warning chimes fig. 99,
If the driver does not respond to an approaching obstacle, automatic braking support may kick in
WARNING
Park Distance Control is not a replacement for the driver's attention and works only within the system limitations. Park Distance Control might not be able to
detect some obstacles and may not react, may react late, or may react in a way that is undesired. If you do not take care, there is a risk of accidents and serious
injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
React quickly to the Park Distance Control visual warnings and chimes.
Brake the vehicle using the brake pedal before reaching an obstacle.
NOTICE
The system will only provide visual and audible warnings for obstacles within the vehicle's path. The collision area has been reached, at the latest, when the
penultimate segment on the Park Distance Control screen is displayed or a continuous warning tone sounds. There is a risk of vehicle damage.
Always brake the vehicle in good time before reaching an obstacle.
NOTICE
Depending on the vehicle equipment, distances to obstacles in the side areas are also displayed. Any obstacles that enter these areas from the outside are not
displayed. The vehicle may be damaged in this instance.
In order to fully scan and display the side areas, move the vehicle a few yards forward or back.
Screen display
Red section of the image: Nearby obstacle. The vehicle is at risk. Apply the brakes.
Yellow section of the image: Obstacle in the path of the vehicle.
The vehicle is at risk. Steer around the obstacle.
Grey section of the image: Obstacle outside of the vehicle's path or a malfunction in the sensor area.
Maneuver braking deactivated or malfunctioning.
Mute the warning chimes. There is a system malfunction in the area that is detected (depending on vehicle
equipment). The colors may vary.
Park Distance Control settings
166
1. Tap the
control for parking functions in the upper section of the center console.
2. Tap the
function key.
3. Select a setting, e.g. automatic activation when driving forward or maneuver braking.
Driving with a trailer
If a trailer electrical system is connected, the rear and side sensors of the Park Distance Control are not switched on:
You are not warned about obstacles.
The maneuver braking is also deactivated automatically.
Switching Park Distance Control (PDC) on and off
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Switching on
1. Select the reverse gear.
Or: tap the
control in the upper section of the center console. Then tap the
function key in the Infotainment system, if necessary.
Or: The vehicle will roll backward.
Switching off
1. Tap the
function key.
Or: the vehicle is driving forward at more than approx. 10 km/h (approx. 6 mph) up to approx. 15 km/h (approx. 9 mph).
Or: tap the
control in the upper section of the center console.
Or: the electronic parking brake is switched on.
Automatic activation when driving forward
If the vehicle slowly approaches an obstacle, Park Distance Control is automatically activated.
1. Tap the
control in the upper section of the center console.
2. Switch the function on or off.
If the driver switches off Park Distance Control, no further automatic activation occurs.
Automatic activation is available again under following conditions:
The vehicle has been accelerated to more than approx. 15 km/h (approx. 9 mph) and then the speed has fallen below this again.
Or: the ignition has been switched off and on again.
If an obstacle is detected in front of the vehicle, the display in the Infotainment system is activated. If the vehicle approaches further, warning chimes also
sound.
Rear View Camera (Rear View)
Introduction
The Rear View Camera system in the
rear of the vehicle makes it easier for
the driver to see behind the vehicle and
assists when parking.
System function
The Rear View Camera system shows the area behind the vehicle on the Infotainment system screen. Depending on the mode and vehicle equipment, orientation
lines may assist in the view toward the rear
WARNING
The Rear View Camera system is not a replacement for the driver's attention and works only within the system limitations. Using the camera image to estimate
the distance to people or obstacles may not be precise. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Bear in mind that camera lenses can enlarge and distort the field of vision.
The orientation lines superimposed on the camera image are shown by the system regardless of the vehicle's surroundings. There is no automatic obstacle
detection by the camera while it is active. The driver must evaluate whether the vehicle will fit in the parking space.
If a trailer is connected to the factory-installed trailer hitch, all orientation lines for the rear area are hidden in the camera image.
If a camera is installed in the trunk lid, the orientation lines are also hidden if the trunk lid is open.
167
Switching the Rear View Camera system on and off
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Switching on
1. Select the reverse gear.
Or: tap the
control in the upper section of the center console. If available, then tap the
function key in the Infotainment system.
Switching off
1. The vehicle drives at more than approx. 15 km/h (approx. 9 mph).
Or: Tap the
or
function key on the screen of the Infotainment system.
Parking (Rear View Camera system with parking mode selection)
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Screen display
Perpendicular parking: Guide lines help when parking in reverse perpendicular to the road.
Cross traffic: Depiction of the area behind the vehicle and the
areas to the side of the vehicle at a wide angle.
Red line: Boundary or safety distance from the vehicle.
Yellow lines: the vehicle's path based on the
steering angle.
Green horizontal lines: Boundaries.
Adjust the brightness, contrast, and color.
USA and Canada: If the camera image on a parking system has been switched on by engaging the reverse gear, no function keys are displayed for safety reasons.
These function keys can be displayed again by tapping the function key
Parking mode: Parking perpendicular to the road
Fig. 100 Infotainment system: Parking perpendicular to the road.
Searching for a parking space.
Steering toward the selected parking space.
Aligning the vehicle within the parking space.
Road surface.
Parking space.
Side boundary of the parking space.
Rear boundary of the parking space.
1. Press the
control panel for parking functions before driving past the selected parking space. Then tap the
function key in the Infotainment system, if
necessary.
168
2. To select the parking mode, tap the
function key in the Infotainment system.
3. Position your vehicle in front of the parking space fig. 100
4. Steer so that the yellow lines lead into the parking space. The green and yellow lines must align with the side boundary lines fig. 100
5. Stop when the red line reaches the rear boundary fig. 100
Area View
Introduction
Area View provides an overview of the
entire vehicle environment in real time.
This function helps you recognize
obstacles in good time in situations
where there might be blind spots.
System function
Area View has several cameras, e.g. Rear View Camera system, front camera, and cameras in the outside mirrors, to show the vehicle environment on the
Infotainment system screen
The functions and displays of Area View may vary depending on the vehicle equipment, e.g. if Park Distance Control is available and is also displayed.
WARNING
Area View is not a replacement for the driver's attention and works only within the system limitations. Using the camera image to estimate the distance to people
or obstacles may not be precise. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Bear in mind that camera lenses can enlarge and distort the field of vision.
Switching on and off
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Switching on
1. Select the reverse gear.
Or: tap the
control in the upper section of the center console. Then tap the
function key on the Infotainment system screen.
Switching off
1. Drive faster than approx. 15 km/h (approx. 9 mph).
Or: Tap the
or
function key on the screen of the Infotainment system.
Or: tap the
control for parking functions.
Changing the camera perspective
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Fig. 101 Infotainment system: Area View in the "Front angled parking" mode (general example).
Bird's eye view with selectable sections of the screen.
Camera image.
Area for the function keys of Area View.
169
Switching between camera images
1. Tap the function keys on the image border to select a display fig. 101
Sections of the screen
Two sections of the screen will be shown in the Infotainment system fig. 101:
Left screen
The vehicle is displayed from a bird’s-eye view. By tapping on one section, the display changes to the right section of the screen.
Right screen
Depending on the section selected on the left screen, separate camera images will be displayed.
Screen display
Front perpendicular parking.
Rear perpendicular parking.
Front cross traffic.
Rear cross traffic.
Park Assist Plus
Introduction
Park Assist (Park Assist Plus) detects a
suitable parking space and
automatically maneuvers the vehicle
during the parking process.
The availability of Park Assist Plus depends on the vehicle equipment.
System function
Park Assist Plus steers, controls the gears and accelerates and brakes the vehicle
,
Available functions
Display suitable parking spaces.
Select or change the parking scenario.
Driving into a suitable parallel parking space or parking bay.
Parking maneuver to exit a suitable parallel parking space. Perpendicular parking spaces are not supported.
The driver should continuously monitor the area surrounding the vehicle
Automatic braking support may intervene if there are obstacles in the vehicle's path or in dangerous situations.
Automatic, hands-free parking with Park Assist Plus may be prohibited or limited in some regions. Use Park Assist Plus only where permitted by legal
provisions.
Driving with a trailer
Park Assist Plus cannot be activated if a trailer is connected to the electrical system.
If the trailer hitch was not installed at the factory, Park Assist Plus must be manually deactivated when towing a trailer.
WARNING
Park Assist Plus is not a replacement for the driver's attention and works only within the system limitations. Park Assist Plus cannot detect all driving situations
and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Only drive the vehicle into the parking space if you possess a valid driving license.
Abide by the traffic regulations in the relevant country.
Do not leave the driver seat during the parking process.
Pay close attention to the parking process and the traffic.
Activate the turn signal yourself.
In a hazardous situation, apply the brakes using the brake pedal.
Do not park in parking spaces which do not have structural boundaries, e.g. near the water's edge or near inclines with no structural separation.
WARNING
The system only has limited reactions to quickly changing environmental conditions. This can result in collisions with other road users, damage to the vehicle
and serious or fatal injuries.
Do not use Park Assist Plus in flowing traffic at speeds of more than 80 km/h (50 mph).
Always maintain a distance of at least one vehicle's length from junctions.
Do not park on the opposite side of the road or across several lanes.
17
WARNING
During automatic parking, the vehicle may swing out or turn into oncoming traffic. Accidents and serious or fatal injuries could result.
Pay close attention to the parking process and the traffic and brake the vehicle if necessary.
WARNING
If the road is icy, the parking process cannot be properly carried out and the vehicle may slide away. This could lead to accidents and damage to the vehicle.
Do not use Park Assist Plus to park on slippery or icy roads.
NOTICE
Park Assist Plus may suggest parking spaces that are not suitable for the parking process due to the absence of a boundary or presence of intrusive adjacent
objects. This can result in vehicle damage.
Do not park next to overhanging objects, e.g. cargo bays, parked trailers, or beneath hanging objects.
Pay particular attention to the parking process in parking garages if the parking space is bordered by pillars.
Park Assist Plus may not be available in some regions of the same country.
Pay attention to the display in the Infotainment system.
Searching for parking spaces
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Fig. 102 Infotainment system: selecting a parking space (general example).
Number of detected parking spaces.
Possible parking modes:
Cross parking driving forward.
Cross parking in reverse.
Parallel parking in reverse.
Change the preferred parking space (blue vehicle) and parking scenario.
Searching for parking spaces
1. Tap the
control for the parking menu.
2. While paying attention to traffic around your vehicle, drive slowly past a row of parked vehicles.
Park Assist Plus will automatically look for possible parking spaces.
Park Assist Plus will automatically select a parking space and display it as the preferred parking space (blue vehicle) in the Infotainment system fig. 102
and
The number of detected parking spaces is displayed on the
function key fig. 102
171
3. Come to a complete stop and stop the vehicle with the brake pedal.
Changing parking spaces
If there are multiple parking spaces shown along the street in the Infotainment system, you can change the parking space.
1. Tap the desired parking space on the Infotainment system screen fig. 102
A new preferred parking space (blue vehicle) is displayed.
Changing parking scenarios
If the parking scenario shown in the Infotainment system can be changed, the
symbol will be displayed above the parking space fig. 102
1. Tap the
symbol.
A new parking scenario is displayed.
Park Assist Plus can be activated subsequently. If you drive past a suitable parking space, this will be indicated.
Driving into parking spaces
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Requirements
Park Assist Plus has been activated.
A parking space has been found and selected.
The vehicle is in the starting position and its path is highlighted in blue in the Infotainment system.
Driving into parking spaces
1. Stop the vehicle with the brake pedal.
2. Tap
in the Infotainment system.
3. Release the steering wheel.
4. Release the brake.
The process of driving into a parking space starts.
5. Pay attention to the displays in the Infotainment system.
If necessary, Park Assist Plus can change the direction of travel independently.
6. At the end of a parking maneuver, always wait until Park Assist Plus has completed all rotational movements of the steering wheel in order to achieve an
optimum parking result
When the process of driving into a parking space is finished, a message will appear in the Infotainment system and a chime will sound.
The electronic parking brake is switched on.
7. Park the vehicle.
WARNING
During maneuvering, the steering wheel turns quickly. Interfering with the steering wheel can result in serious injury.
Do not take over the steering until the system prompts you to do so.
Take over the steering in dangerous situations.
Assistance during a parking attempt
172
Fig. 103 Infotainment system: taking over the parking process from the driver.
Vehicle “during” a parking attempt.
In difficult parking situations where an “attempt” at parking has already been made, Park Assist Plus can take over the parking process and guide the vehicle into
the parking space fig. 103.
Requirements
Park Assist Plus is not activated.
The vehicle has been driven forward or backward into a parking space.
Reversing into a parking space
1. Stop the vehicle with the brake pedal.
In the Infotainment system, the
function key indicates a detected parking space.
2. To switch to Park Assist Plus, tap
3. Tap
to start the process of driving into a parking space.
4. Release the steering wheel.
5. Release the brake and follow all the actions for parking as described from item 5.
Drive the front of the vehicle into a parking space
1. Stop the vehicle with the brake pedal.
2. Tap the
control for the parking menu.
3. Tap
in the Infotainment system to start the process of driving into a parking space.
4. Release the steering wheel.
5. Release the brake and follow all the actions for parking as described from item 5.
You can reduce the speed when automatic parking by operating the brake pedal.
Exiting a parking space
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Fig. 104 Infotainment system: exiting procedure (general example).
173
Vehicle in a parallel parking space.
1. Activate the vehicle's drive system.
2. Press and hold the brake pedal.
3. Activate Park Assist Plus.
4. Activate the turn signal for the side of the road where the vehicle should drive out of the parking space.
5. Tap
on the Infotainment system screen.
6. Release the steering wheel.
7. Release the brake.
8. Pay attention to the displays in the Infotainment system.
Park Assist Plus guides the vehicle out of the parking space.
A chime and a message from the Infotainment system signal that you have exited the parking space.
Control of the vehicle is transferred to the driver in neutral N.
9. Resume control of the vehicle and fully exit the parking space in the direction of travel
WARNING
When you maneuver out of a parking space, there is a danger of pulling into moving traffic. Accidents and serious or fatal injuries may occur.
Only drive the vehicle out of the parking space when the traffic situation allows it.
WARNING
Park Assist Plus does not support pulling out of perpendicular parking spaces because obstacles in road traffic cannot be detected fully. There is a risk of
accidents and serious injuries.
Pull out of a perpendicular parking space yourself and pay attention to the traffic situation.
The lane shown on the Infotainment system during a parking process is a general example. It does not correspond to the actual parking process with Park
Assist Plus.
Park Assist Plus with memory function
Introduction
Park Assist (Park Assist Plus) with
memory function helps drivers to park in
parking spaces they frequently use, e.g.
garages and driveways. The vehicle
automatically maneuvers toward a
parking space on a previously saved
vehicle path.
The availability of Park Assist Plus with memory function depends on the vehicle equipment.
System function
Park Assist Plus with memory function is an extension of Park Assist (Park Assist Plus).
The parking system uses the front camera to detect the surrounding area and saves the vehicle path to the parking space over a maximum distance of approx.
50 m (approx. 164 ft). Once the parking process has been saved in the Infotainment system, the vehicle can automatically drive the route to or from the parking
space.
The driver should continuously monitor the area surrounding the vehicle
Automatic braking support may intervene if there are obstacles in the vehicle's path or in dangerous situations.
Automatic, hands-free parking with Park Assist Plus with memory function may be prohibited or limited in some regions. Use Park Assist Plus with memory
function only where permitted by legal provisions.
Requirements
There are geocoordinates available for the vehicle position.
There is enough space to maneuver in. The vehicle may need to move a few meters to reach the calibrated vehicle path.
Driving with a trailer
Park Assist Plus with memory function cannot be activated if a trailer is connected to the electrical system.
If the trailer hitch was not installed at the factory, Park Assist Plus with memory function must be manually deactivated when towing a trailer.
174
WARNING
Park Assist Plus with memory function is not a replacement for the driver's attention and works only within the system limitations. Park Assist Plus with memory
function cannot detect all driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a
risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Only drive the vehicle into the parking space if you possess a valid driving license.
Abide by the traffic regulations in the relevant country.
Do not leave the driver seat during the parking process.
Pay close attention to the parking process and the traffic.
In a hazardous situation, apply the brakes using the brake pedal.
Do not use Park Assist with memory function for parking spaces which do not have structural boundaries, e.g. near the water's edge or near inclines with
no structural separation.
WARNING
The system only has limited reactions to quickly changing environmental conditions. This can result in collisions with other road users, damage to the vehicle
and serious or fatal injuries.
Do not use Park Assist Plus in flowing traffic at speeds of more than 80 km/h (50 mph).
Always maintain a distance of at least one vehicle's length from junctions.
Do not park on the opposite side of the road or across several lanes.
WARNING
During automatic parking, the vehicle may swing out or turn into oncoming traffic. This may lead to vehicle damage and serious or fatal injuries.
Pay close attention to the parking process and the traffic and brake the vehicle if necessary.
WARNING
If the road is icy, the parking process cannot be properly carried out and the vehicle may slide away. This may lead to accidents resulting vehicle damage and
serious injuries.
Do not use Park Assist Plus with memory function to park on slippery or icy roads.
Park Assist Plus may not be available in some regions of the same country.
Pay attention to the display in the Infotainment system.
Calibrating the parking process
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Finding a suitable parking space
The parking space is clearly visible and free of obstacles . Underground parking and parking garages are not suitable.
The visibility is good, e.g. there is no heavy rain, fog or snow and it is not dark.
NOTICE
If the parking space does not have sufficient distance from curbs or other obstacles, the vehicle could be damaged during the parking process.
Choose a parking space that is free of obstacles.
Restart the parking process if Park Distance Control indicates an obstacle with a continuous tone when it is calibrating the maneuver.
Calibrating driving into a parking space
1. Drive the vehicle to the chosen parking space as usual.
2. Safely park the vehicle.
3. Save the process of driving into a parking space as a parking space in the Infotainment system.
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Observe the following information to achieve an optimum parking result.
Perform the process of driving into the parking space as evenly as possible.
Avoid correcting the vehicle path on the last few meters to the parking space.
Do not turn the steering wheel all the way, do not turn it too quickly and avoid changing direction too often.
Version 1: saving a parking space in the menu of the Park Assist Plus with memory function
1. Tap the
control for the parking menu.
2. Tap
for Park Assist Plus with memory function in the Infotainment system.
3. Tap
4. Name the function key, assign it your preferred symbol and confirm.
A new parking space is saved in the menu.
Version 2: saving a parking space in the vehicle’s exit menu
When leaving the vehicle, the exit menu is displayed in the Infotainment system.
1. Tap
Save parking process .
The process for driving into the parking space is saved with the geocoordinates as an unnamed parking space.
To replace the geocoordinates with a parking space name, edit the parking space in the parking system menu.
Calibrating the exiting procedure
This function depends on the vehicle equipment.
The vehicle is in the position saved for a parking space with a parking procedure in the Infotainment system.
1. Switch on the ignition and ensure that the vehicle is drive-ready.
2. Tap the
control for the parking menu.
3. Tap
for Park Assist Plus with memory function in the Infotainment system.
4. Select the saved parking space.
A message is displayed in the Infotainment system.
5. Drive the vehicle out of the parking space.
6. Confirm the completion of the exiting procedure with the function key in the Infotainment system.
The exiting procedure is also saved on the current parking space in the menu.
The calibration run will be ended if the vehicle is driven out of the parking space at excess speed or for too long a distance.
Recalibrating the parking process for a saved parking space
If you would like to calibrate the parking process again (e.g. to improve the parking result or to approach from a different direction of travel), you should first delete
the saved parking space from the menu of Park Assist Plus with memory function.
When a saved parking space is deleted, the processes for driving into and out of the space will always be deleted too.
Displaying and editing parking spaces
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Opening the menu
Up to five saved parking processes are displayed as favorites in the menu for Park Assist Plus with memory function.
1. Tap the
control for the parking menu.
2. Tap
for Park Assist Plus with memory function in the Infotainment system.
Managing parking spaces
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Fig. 105 Infotainment system: menu for Park Assist Plus with memory function.
Maximum of five saved parking spaces.
Add last parking process.
Edit saved parking spaces.
Start the parking process.
Editing, sorting and deleting parking spaces
1. Tap
fig. 105
All saved parking spaces can be edited.
2. To rename a parking space or assign it a new symbol, tap
on the parking space symbol.
Or: to sort the parking spaces again, press and hold the function key for a parking space and push it to its new position.
Or: to delete a parking space, tap
on the parking space symbol.
To delete all parking spaces, tap
on the function key for all parking spaces.
Status of saved parking spaces
Fig. 106 Infotainment system: parking spaces without navigation.
Parking space is not available.
Parking space is available.
Automatic parking process selected.
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Fig. 107 Infotainment system: parking space with route guidance for navigation (depending on the country).
Driving into or out of a parking space
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Driving into parking spaces
When the vehicle is driven into the vicinity of a saved parking space, the parking system automatically offers a parking process in the Infotainment system.
Stop as close as possible to the saved vehicle path, deviating by no more than around 1 m (around 3.28 ft).
Always drive into the starting position from the same direction of travel.
If visibility is very poor, there may be restrictions to driving into and out of parking spaces, e.g. when it is dark or snowing.
Variant 1: menu for Park Assist Plus with memory function
1. Bring the vehicle to a stop using the brake pedal.
2. If necessary, tap the available parking space in the parking system menu in the Infotainment system.
The function key is highlighted in blue.
3. Tap
4. Let go of the steering wheel and release the brake pedal.
The parking system starts the process of driving into a parking space
5. At the end of a parking maneuver, always wait until Park Assist Plus with memory function has completed all rotational movements of the steering wheel in
order to achieve an optimum parking result
When the process of driving into a parking space is finished, a message will appear in the Infotainment system and a chime will sound.
The electronic parking brake is switched on.
6. Park the vehicle.
Variant 2: Navigation in the Infotainment system
A message will appear in the Infotainment system as soon as the destination has been reached.
1. Bring the vehicle to a stop using the brake pedal.
2. Tap
in the message.
3. Release the steering wheel.
4. Release the brake.
5. Pay attention to the displays in the Infotainment system.
The parking system starts the process of driving into a parking space
6. For variant 1, follow all the actions as described above from item 5.
WARNING
During maneuvering, the steering wheel turns quickly. Interfering with the steering wheel can result in serious injury.
Do not take over the steering until the system prompts you to do so.
Take over the steering in dangerous situations.
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NOTICE
While the vehicle is automatically maneuvering in the saved vehicle path, it could be damaged by surrounding obstacles.
Make sure that there is a sufficient distance to obstacles because the vehicle will steer and make corrections.
Brake the vehicle if necessary.
Exiting a parking space
This function depends on the vehicle equipment.
1. Switch on the ignition and ensure that the vehicle is drive-ready.
2. Open the parking system menu in the Infotainment system.
3. Tap the available parking space with the saved exiting procedure.
The function key is highlighted in blue.
4. Stop the vehicle with the brake pedal.
5. Tap
6. Release the steering wheel.
7. Release the brake.
8. Pay attention to the displays in the Infotainment system.
The parking system starts the exiting procedure.
9. At the end of a parking maneuver, always wait until Park Assist Plus with memory function has completed all rotational movements of the steering wheel in
order to achieve an optimum parking result
10. Resume control of the vehicle
WARNING
When you maneuver out of a parking space, there is a danger of pulling into moving traffic. Accidents and serious or fatal injuries may occur.
Only drive the vehicle out of the parking space when the traffic situation allows it.
Navigation to a parking space as a destination
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Which parking spaces are available as navigation destinations?
Saved parking spaces with the navigation symbol can be transferred to the navigation system as a destination. The function depends on the country.
Starting route guidance
1. To select a destination, tap the parking space with the navigation symbol
in the parking system menu in the Infotainment system.
2. Confirm the message in the Infotainment system.
Route guidance will start and the parking menu will close.
Or: follow the actions for exiting a parking space using the parking system.
3. Once the vehicle has arrived at the destination, note the message in the Infotainment system.
Park Assist Plus with memory function is ready to automatically drive the vehicle into the parking space.
Rear Traffic Alert
Rear Traffic Alert monitors the cross
traffic when reversing out of a space or
maneuvering.
WARNING
Rear Traffic Alert is not a replacement for the driver's attention and works only within the system limitations. All approaching objects, e.g. pedestrians or objects
approaching quickly, may not be detected. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Pay attention to the traffic situation and the vehicle environment.
React quickly to the visual warnings and warning chimes of the Rear Traffic Alert system.
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Switching on and off
1. Tap the
control for the parking menu.
2. Tap the
function key in the Infotainment system.
3. Switch Rear Traffic Alert on or off.
System function
Fig. 108 Rear Traffic Alert, general example: monitored area around the vehicle that is exiting a parking space.
Fig. 109 Infotainment system: Rear Traffic Alert display.
The Rear Traffic Alert functions with radar sensors in the rear bumper.
The system detects approaching or moving objects in the surrounding area to the rear and to the side and warns the driver if there is an obstacle fig. 108,
If there is an obstacle, a warning signal will sound and there will be a colored display of the area of the obstacle in the Infotainment system fig. 109.
If the driver does not respond, automatic braking support may kick in.
Automatic braking intervention by Rear Traffic Alert.
1. Press the brake pedal to bring the vehicle to a standstill.
Malfunction
If Rear Traffic Alert is malfunctioning, the following indicator light comes on in the Volkswagen Digital Cockpit:
Rear Traffic Alert malfunction (for example. dirty sensors or system error).
Driving with a trailer
Rear Traffic Alert cannot be activated if a trailer is connected to the electrical system.
If the trailer hitch was not installed at the factory, Rear Traffic Alert must be manually deactivated when towing a trailer.
Braking assistance systems
18
Information about braking assistance systems
Braking assistance systems can assist the driver in critical driving and braking situations. The driver is always responsible for safe driving
If a braking assistance system is regulating, continue braking with the necessary force.
If necessary, steer the vehicle.
WARNING
Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the system. Fast driving on icy, slippery, or wet
roads, as well as following the vehicle ahead too closely, may impair the vehicle stability and cause you to lose control of the vehicle. If you are careless, there is
a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Do not take any risks.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
ESC, ABS and ASR only function correctly when all four wheels have the intended tires
If the ABS malfunctions, the ESC, ASR and EDS also fail.
When the ignition is switched on, the condition of the braking functions is automatically checked. The indicator lights will come on briefly and then turn off. If an
indicator light remains on permanently, there is a malfunction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
The effectiveness of the ESC may be reduced considerably if other components and systems that affect driving dynamics have not been maintained correctly or
are malfunctioning. This applies in particular to changes made to the suspension and any non-approved wheel and tire combinations. Accidents and serious or
fatal injuries could result.
Ensure that conversion and modifications to the vehicle are only performed by an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
Electronic Stability Control (ESC)
ESC is regulating the vehicle to reduce the risk of skidding and improve driving stability . The indicator light flashes yellow.
Anti-Slip Regulation (ASR)
ASR is regulating the vehicle to reduce the risk of the wheels spinning. The indicator light flashes yellow.
ASR reduces drive power at wheels that are spinning and adapts the drive power to the road conditions. ASR makes it easier to start, accelerate, and drive up hills
Anti-Lock Braking System (ABS)
ABS prevents the wheels from locking during braking so that the vehicle can be steered
Brake Assist System (BAS)
BAS can help to reduce the vehicle braking distance. BAS increases braking power when the driver presses the brake pedal quickly in emergency situations
Electronic Differential Lock (EDL and XDL)
EDS automatically applies the brakes to a wheel that starts spinning and transfers the drive power to the other driving wheels.
XDS is an extension of the electronic differential lock, and improves traction with braking support to help keep the vehicle in its lane.
Multi Collision Brake
The Automatic Post-Collision Braking System automatically brakes the vehicle if the airbag control module has detected a collision in an accident situation.
Requirements for automatic braking:
The driver does not press the accelerator pedal.
Electronic braking distribution (EBD)
The electronic braking distribution (EBD) regulates the braking force between the front axle and the rear axle, even outside of ABS regulation. Overbraking of the
rear axle is avoided and the vehicle remains stable when braking.
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Electromechanical brake booster (eBB)
The electromechanical brake booster (eBB) supports the foot pressure only when the ignition is switched on and enhances the pressure applied to the brake pedal
by the driver . In case of braking support by a driver assistance system, such as during control by the ACC or during emergency braking, the brake pedal ma
move itself.
After switching off the ignition, braking assistance will be gradually reduced. If the vehicle is still being held by the brake pedal, text messages will appear on the
instrument cluster display. Brake support is limited in this case.
Secure the stationary vehicle against rolling away page , Parking.
WARNING
Driving without the brake booster or when the brake booster's system function is limited can increase the braking distance significantly. This may lead to
accidents resulting in serious or fatal injuries.
Press the brake pedal harder if the brake booster does not work or the vehicle is being towed.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
Brake blending
Brake blending takes control between the electric motor braking efficiency during energy recuperation and the driver's mechanical braking.
Switching ASR Sport and ESC Sport on and off
On vehicles with all-wheel drive
(4MOTION), the ESC brake regulation
system can be switched to a sport
mode.
Driving situations
In order to avoid risks, the brake systems should not be switched off under normal conditions
WARNING
When ASR is restricted or ESC Sport is switched on, the risk of the vehicle swerving is significantly higher. The vehicle can be difficult for inexperienced drivers
to handle at high speeds. Accidents and serious or fatal injuries could result.
Only switch on ESC Sport if you are driving on a closed track and are experienced in sporty driving.
Do not take any risks.
Switching on and off
1. Open the vehicle settings of the Infotainment system Vehicle settings menu.
2. Open the Vehicle menu.
3. Open the Exterior menu.
4. Open the Brakes menu.
5. Activate the function in the ESC system drop-down list.
If the setting is no longer being used, you should completely switch off the braking assistance system again
ASR Sport
Vehicles with rear-wheel drive: It can be helpful to switch on ASR Sport when the vehicle is driven on loose ground or when “rocking” the vehicle out of place
because it is stuck
This function is available via the ASR off setting in the ESC system drop-down list in the Infotainment system.
ASR Sport switched on. The yellow indicator light turns on.
ESC Sport
The function assists with sporty driving. The ESC intervenes later to stabilize the vehicle, e.g. during fast cornering
ESC Sport is switched on. The yellow indicator light turns on.
Troubleshooting
Electromechanical brake servo failure
Do not continue driving!
The red warning light turns on.
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A message is displayed if necessary. Press the brake pedal harder, as the lack of braking assistance will increase the braking distance.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Electromechanical brake servo faulty
The yellow indicator light turns on.
A message is displayed for a few seconds.
The brake pedal might pulse when pressed. Press the brake pedal harder, because the reduced braking assistance will increase the braking distance.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
ABS failure or malfunction
The yellow indicator light turns on.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
The vehicle can be braked without ABS.
ESC malfunction
The yellow indicator light turns on. ESC has been switched off.
There is a fault or malfunction.
1. Switch the ignition off and on.
2. Drive a short distance at a speed of approximately 15 km/h (approx. 9 mph) to 20 km/h (approx. 12 mph).
3. If the
indicator light stays on, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Noises in the braking assistance systems
When the braking assistance systems are actively regulating, the brake pedal may move or noises may occur.
1. Continue braking with the necessary force and, if necessary, steer the vehicle.
WARNING
If the
brake warning light comes on together with the
indicator light, the regulating function of the ABS could be malfunctioning. This can cause the
rear wheels to lock when braking. This could cause you to lose control of the vehicle and lead to accidents with serious or fatal injuries.
Drive at low speed to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake system checked.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Avoid sudden braking or driving maneuvers.
WARNING
If the
indicator light does not turn off, or comes on during the journey, the ABS is not working correctly. The vehicle can only be stopped with the normal
brakes. If the ABS is restricted, this may lead to accidents causing damage to the vehicle and serious or fatal injuries.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
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Practical equipment
Storage compartments
Introduction
WARNING
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause a loss of vehicle control, and can
cause accidents and serious or fatal injuries.
Store objects in only closed storage compartments.
Always keep the storage compartments closed while driving.
Only hang lightweight clothing, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the coat hooks in the vehicle.
Never leave heavy, hard or sharp objects in clothing pockets.
WARNING
If the glove compartment is open while you are driving, objects may be flung into the vehicle interior. This can cause a loss of vehicle control, and can cause
accidents and serious or fatal injuries.
Always keep the glove compartment closed while driving.
WARNING
Lighters in the vehicle can become damaged or ignite unintentionally, for example due to high surface temperatures. This can cause severe burns and vehicle
damage.
Before closing compartments or storage areas, always make sure that there are no cigarette lighters near the sections that will be closing.
Never place lighters in compartments, in storage areas, or on other surfaces in the vehicle.
WARNING
Incorrect usage of the cup holders can cause injuries. Hot beverages in the cup holders could spill and cause burns while driving, during sudden braking
maneuvers, or in collisions.
Do not place hot beverages in the cup holders.
Take care that only suitably sized drinks are stored in the cup holder. Drinks must always be steady and secure in the cup holder.
WARNING
Closed beverage bottles can explode from heat and burst from frost and cause severe injuries.
Never leave closed beverage bottles in an extremely hot or extremely cold vehicle.
NOTICE
Objects stored in the vehicle may be damaged by strong sunlight or the effects of heat or cold or cause damage to the vehicle.
Never leave any objects, groceries, or medications that are sensitive to temperature in the vehicle interior.
Bear in mind that objects made from transparent materials, e.g. transparent suction cups on door windows, can concentrate sunlight.
Sockets
Introduction
Electrical devices can be connected to the sockets in the vehicle.
The 12 V socket only works when the ignition is switched on.
WARNING
Using sockets and connected electrical devices incorrectly can cause fires and serious injuries or death.
184
If the electrical devices become too warm, turn off the devices immediately and disconnect them.
Be aware that sockets and devices connected to them may still be used, e.g. by children in the vehicle, when the ignition is switched off.
NOTICE
Electrical devices that are unsuitable, not permitted, or connected incorrectly may cause damage to the vehicle or electronics. Do not use any malfunctioning
devices.
Never connect electrical devices that provide power, such as solar panels or battery chargers, to the 12 V socket in order to charge the 12 V vehicle
battery.
Only use electrical devices that have been tested for compliance with the applicable directives for electromagnetic compatibility.
Do not use any malfunctioning devices.
To reduce the risk of damage from voltage fluctuations, turn electrical devices off before switching the ignition on or off, and before engaging the vehicle's
drive-readiness.
Refer to the operating instructions for the electrical devices.
NOTICE
The vehicle electrical system can be damaged when the maximum load is exceeded.
Never connect electrical devices that draw more than the specified load of a 12 V socket.
The 12-V vehicle battery will discharge when the ignition and electrical devices are switched on and the vehicle's drive system is running.
Unshielded devices can cause malfunctions in the radio, the Infotainment system and in the vehicle electronics, depending on the vehicle equipment.
Sockets in the vehicle
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Do not exceed the maximum power of the sockets. The power draw of the external devices is indicated on their identification labels.
12 V socket
Fig. 110 In the luggage compartment on the left-hand side: folding 12-volt socket (general example).
The total continuous output of all 12 V sockets in the vehicle is 120 watts
Introduction.
The maximum power of a 12 V socket in the vehicle when the vehicle is drive-ready totals 180 watts.
185
NOTICE
Using 12 V sockets for too long at maximum power can cause the fuse to blow.
Never use 12 V sockets at their maximum power for longer than 10 minutes.
Only ever use a single 12 V socket at maximum power.
Charging Options for Mobile Devices
Please read the introductory information and heed the Warnings and Notice
and Introduction.
You can charge mobile devices in the
vehicle either wirelessly or by using the
built-in USB-C connectors.
Charging with USB-C Connectors
The vehicle may contain the following USB -C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
Available Charging Power
Voltages up to 20 V are provided via the USB port, which enables up to 45 W charging power.
Depending on the vehicle equipment, the following charging profiles may be supported by the USB ports:
Legacy charging (2.5 W).
BC1.2 (7.5 W).
USB-C charging (15 W).
USB power delivery (up to 45 W).
The actual charging power of the connected device depends on the following aspects:
Supported charging profiles.
Device charge level.
Device temperature.
Charging cable used.
For double USB ports, the charging power can be split between both ports.
Wireless charging function
Fig. 111 General example: storage compartment with a holder for wireless charging in the center console.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances. To use this function, you need a suitable Qi-
certified cell phone. To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. New technologies might not be compatible
with the wireless charging function. The manufacturer of the cell phone can offer further information regarding compatibility.
The maximum charging power is 5 watts.
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The storage compartment fig. 111 for wireless charging is located in the center console.
In some vehicles, the charging area fig. 111 bears a phone symbol, which indicates the center position for the wireless charging function. The symbol on the
charging area may look different in some vehicles.
Only a single Qi-certified cell phone without a protective case and with maximum dimensions (width x length) of 80 mm x 140 mm (approx. 3 in x 6 in) should ever
be placed flat on the storage compartment.
Qi-certified cell phones with larger dimensions cannot be charged wirelessly.
Wireless Cell Phone Charging
Requirements
You must have a suitable cell phone that does not exceed the maximum dimensions and supports the Qi standard.
1. Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating
instructions.
2. Open the holder in the storage compartment and position the cell phone, without a protective case and with the display facing forward, between the holder and
the charging area at the center of the charging area.
The charging process starts automatically.
The Infotainment system informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal components in the storage
compartment. Remove foreign objects immediately.
Your Cell Phone Is Not Recognized
If a cell phone is not placed on the charging area correctly or if it is too large, it may not be detected correctly or may not be detected at all. The Infotainment system
may notify you of a foreign object in the storage compartment.
If a suitable cell phone is used and its position is corrected, the fault may be eliminated. Remove your cell phone and place it correctly in the storage compartment
for the wireless charging function.
WARNING
Notifications on the cell phone display may distract the driver. This can result in an accident with serious or fatal injuries.
Place only a single, suitable and Qi-certified (if necessary) cell phone without a protective case and with maximum dimensions (width x length) of
80 mm x 140 mm (approx. 3 in x 6 in), in accordance with the specifications, on the shelf in the storage compartment.
Remove items that prevent the cover from closing.
Always keep the cover closed while driving.
WARNING
Metal objects on the shelf can become very hot. This may cause burns or a fire.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
If any ID cards, bank cards or credit cards with a magnetic strip or chip are placed on the wireless charging shelf, the data saved on the magnetic strip or chip
could be damaged or become unusable.
Do not place any ID cards, bank cards or credit cards with a magnetic strip or chip on the wireless charging shelf.
187
Data transmission
Cyber security
Cyber security describes measures that
reduce the risk of illegal access to
vehicle functions, data and control
modules caused by malware or an
Internet attack.
What are connectivity components?
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be
exchanged between the vehicle and external devices or the Internet.
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of
unauthorized access to vehicle systems.
The following connectivity components may not be available in all vehicles:
Diagnostic connection port
Control module with installed eSIM card.
Mobile phone interface
App-Connect.
NFC radio technology.
Bluetooth® interface.
USB port.
Security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software
and security mechanisms in the vehicle may also be updated at various times.
Generally, system updates improve the security, stability, and processing speeds of the vehicle systems in vehicles.
WARNING
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and the vehicle. Malfunctions may cause serious accidents
and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell
phones.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware.
Install the system updates provided by Volkswagen immediately System update.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by viruses through
manipulated data and by malware. This may cause a complete loss of data or damage to computers, data carriers or cell phones.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
Regularly update the antivirus program using the supplied system updates or upgrades provided by the vendor.
System update
Introduction
188
The system update is a preventative
measure, for example, to protect from
malware and to optimize functionality.
A system update can be used to update the software of control modules in the vehicle.
Depending on the vehicle and country, this can be performed in two ways:
System update by a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility.
System update by Volkswagen via an Over-the-Air Update.
How do I recognize an upcoming system update?
When switched on, the Infotainment system displays an upcoming system update.
If multiple system updates are available for the vehicle at a given time, one system update must be successfully completed before the next system update can be
carried out.
WARNING
In very occasional circumstances, there is the possibility that a control module may no longer work properly after a system update. Malfunctions in a control
module and the vehicle can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
WARNING
If the digital instrument cluster malfunctions after a system update, no instruments, warning lights, symbols or messages can be displayed. Driving with a
malfunctioning instrument cluster can lead to serious accidents and fatal injuries.
Do not use the vehicle. Contact Volkswagen Customer Care.
A measure (e.g. engine tuning) to increase performance or efficiency that has not been undertaken by Volkswagen may be undone when you update the
system.
Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed once before or after a system update.
The release notes cannot be viewed again after this.
Prerequisites for a system update
Please read the introductory information and heed the Warnings and Notice
Introduction.
The following prerequisites must be met so that the system update download can take place and you can install the software.
The “system update” function is available in your country.
You have assigned the vehicle to your active Volkswagen user account.
A primary user has been set up.
The vehicle is in an area with enough mobile reception.
The 12-volt vehicle battery is sufficiently charged.
Download and software installation
Please read the introductory information and heed the Warnings and Notice
Introduction.
Download
A system update is automatically downloaded without a prior message and is possible even while driving.
The download duration depends on the network quality, file size and type of system update.
The download can be interrupted at any time and then continued if required by switching on the ignition.
Prerequisites for download
The requirements for the system update have been met Prerequisites for a system update .
An Internet connection is possible via the integrated eSIM card at the vehicle's current location Parking.
The vehicle is parked safely in accordance with legal requirements and local conditions
Parking.
Software installation
Select a time for the software installation of a system update at which neither you nor any other person needs to use the vehicle.
189
WARNING
Control units are deactivated and do not operate for the duration of any software installation. Driving with deactivated or non-functioning control units can lead
to accidents and fatal injuries.
Never operate your vehicle during a software installation.
Functional limitations during software installation
During software installation, control units, functions and displays will not be available. Do not use the vehicle during this process and do not operate the Infotainmen
system.
The vehicle's drive system is blocked from being activated by the system.
The high-voltage battery is not charged.
The diagnostic connection port is deactivated.
Control modules, the central processor, functions and displays are not available. Do not use the vehicle during this process.
Following the software installation
After the software installation and before establishing drive-ready mode, read the message regarding completion of the installation in the Infotainment system and
instrument cluster. The vehicle takes up to a minute to display the system update status.
The vehicle's drive system can be activated following the successful software installation.
If the software installation is unsuccessful: Troubleshooting.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
Introduction.
Software installation is unsuccessful
If the software installation was not successful, a corresponding error message appears in the Infotainment system or instrument cluster. Take note of
corresponding messages and warning notifications.
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and displays will not be available until the
error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.
Should I allow the system update?
For your own benefit, you should run the system update as soon as possible. If the system update is ignored multiple times by the driver, you must see a suitably
qualified professional for advice. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Can I interrupt the software installation?
No, this is not possible.
What happens if the software installation is interrupted?
If a software installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules cannot be updated and may be damaged by the
incomplete software installation.
Wired and wireless connections
Introduction
Some external devices can be connected to the Infotainment system using the wired and wireless connections in the vehicle, if available.
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections may differ within a model line or in a
model with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was placed in the vehicle at the factory, if
available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too forcefully may cause malfunctions and
damage to devices.
Only use suitable and undamaged connector cables.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing lightly. Pressing strongly can damage the
device connection and the plug on the connector cable.
The connector cable must not be pinched or bent sharply.
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If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function of the connector cable used, if
necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice
Introduction.
Using the USB port, you can transfer
data and charge devices or only charge
devices.
USB-C port
Fig. 112 USB-C connection in the vehicle (general example).
The vehicle may contain the following USB-C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
You can find information about charging options and charging power here Charging Options for Mobile Devices .
Possible USB port installation locations
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
In the center console.
At the base of the interior rearview mirror.
In the storage compartment in the center console.
In the compartment underneath the center armrest.
USB ports at the rear seats only come with a charging function.
Available Data Transfer Functions
The following USB data transfer functions are available depending on the vehicle equipment.
App-Connect App-Connect.
Media playback Media mode.
Update, e.g. of the navigation data Navigation data.
Instructions and restrictions
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Bluetooth® interface
Please read the introductory information and heed the Warnings and Notice
Introduction.
The Bluetooth interface is a wireless connection.
In Bluetooth audio mode, audio files that are on a Bluetooth audio source that is connected via Bluetooth, such as a cell phone, can be played through the vehicle
speakers.
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Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this function.
Bluetooth profiles
The Infotainment system is equipped with a Bluetooth interface at the factory.
A maximum of three Bluetooth devices can be connected at the same time.
The following Bluetooth profiles may be available in the specified version or in another version:
HFP 1.7.
Telephony and handsfree mode.
A2DP 1.3.
Music playback.
AVRCP 1.6.
Display and operation for music playback.
Transfer of cover art.
PBAP 1.2.
Access to phone book and call lists.
MAP 1.4.
Access to SMS and e-mail.
SPP 1.2.
Serial data transfer via Bluetooth.
Starting Bluetooth audio
Requirements
The Bluetooth audio source is paired with and connected to the Infotainment system
Coupling, connecting and managing.
The Bluetooth audio source supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).
1. Lower the volume on the Infotainment system.
2. Activate Bluetooth visibility on the external Bluetooth audio source, such as a cell phone.
3. Open the Media menu.
4. Tap Source and select
Bluetooth audio .
5. If necessary, start playback on the Bluetooth audio source manually.
When playback from the Bluetooth audio source is finished, the Infotainment system remains in Bluetooth audio mode.
Controlling playback
The extent that the Bluetooth audio source can be controlled by the Infotainment system depends on the type of Bluetooth audio source that is connected.
For media players that support the AVRCP Bluetooth profile, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth
audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainmen
system.
Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly.
On a connected Bluetooth audio source, all warning and operation tones, such as touch tones on a cell phone, should generally be switched off to avoid
interference and malfunctions.
Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port
at the same time, the
Bluetooth audio connection may be automatically disconnected.
Wi-FI hotspot
Introduction
The "Wi-Fi hotspot" function is not available in all countries and vehicles.
Some Infotainment systems can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client)
Setting up a Wi-Fi client.
A data connection is required for connecting to the Internet and for certain functions, such as using VW Car-Net.
The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe
legal regulations for the country where you are operating the vehicle.
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There may be fees for the required data connection. Volkswagen recommends using a mobile phone plan with a flat rate data package due to the possible
volume of data. Information on this can be obtained from the mobile network provider.
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data plans online, especially in other
countries.
When crossing the border into countries with different permitted radio frequencies than your own country, use of the wireless function/the Wi-Fi must be
deactivated to comply with legal provisions. The wired functions are not affected by this restriction and can still be used.
Opening the Wi-Fi settings
1. Tap HOME
Wi-Fi.
2. Make corresponding entries or tap function keys.
Changes will be automatically applied when the menu is closed.
Setting options
Setting up the Infotainment system as a Wi-Fi hotspot.
Connecting to the Infotainment system via a quick connection.
Connecting with the Wi-Fi.
Establishing a data connection
Wi-Fi
Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.
2.4 GHz and 5 GHz data transfer.
Three Wi-Fi modes at once:
Tethering (2.4 GHz or 5 GHz).
2.4 GHz access point.
5 GHz access point.
Wi-Fi antenna.
One multi-band aerial each for 2.4 GHz and 5 GHz.
Up to eight Wi-Fi devices can be connected at the same time.
Internet connection via Wi-Fi:
Tethering via cell phone or eSIM.
Wi-Fi hotspot for clients in the vehicle.
Apple CarPlay™ via Wi-Fi.
Android Auto™ via Wi-Fi.
Simplified pairing process via Wi-Fi Protected Setup (WPS) or Quick Response Code (QR code ).
Possible data connection types
External Wi-Fi device:
Use the Wi-Fi hotspot of an external Wi-Fi device, e.g. a cell phone
Setting up a Wi-Fi client.
eSIM (embedded SIM):The vehicle has a control module with an integrated eSIM card. In order to use the Wi-Fi hotspot, you need to purchase data plans via the
Webshop of our external mobile communications partner.
The types of possible data connections depend on the country and equipment.
Requirements
Network settings Allow Internet connection is activated in the settings menu.
Or: Data connection Integrated data connection is activated.
Setting up and deactivating a Wi-Fi hotspot
Depending on the vehicle equipment and the country, the Infotainment system can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices, e.g.
cell phones.
To connect to the Internet, a data connection is also required, e.g. via an internal eSIM card or an external Wi-Fi device.
The possible types of data connections depend on the country and the Infotainment system being used.
Setting up a Wi-Fi hotspot
You will need to enter information both on the Wi-Fi device and in the Infotainment system.
1. Tap HOME
Wi-Fi
Infotainment system as hotspot.
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2. Tap Use as hotspot and activate it.
3. Search for the Wi-Fi hotspot's name on the Wi-Fi device.
4. Enter the network key that is displayed on the Wi-Fi device and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
5. Optional: repeat the process to connect other Wi-Fi devices.
The name and network key for the Wi-Fi hotspot are generated automatically. You can then change these and set your own name and network key for the Wi-
Fi hotspot.
Deactivating a Wi-Fi hotspot
1. Tap HOME
Wi-Fi Infotainment system as hotspot.
2. Tap Mobile hotspot and deactivate it.
Setting up a Wi-Fi client
The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device, e.g. of a cell phone, to connect to the Internet and use mobile online services.
Connecting to Wi-Fi
1. Activate the Wi-Fi hotspot on the Wi-Fi device. Refer to the manufacturer's operating instructions.
2. Tap HOME
Wi-Fi Wi-Fi: .
3. Tap Search for Wi-Fi .
The Infotainment system scans for Wi-Fi hotspots in the area. This scan process can take a few seconds.
4. Select the Wi-Fi network of the preferred Wi-Fi device.
5. Enter the Wi-Fi hotspot network key in the Infotainment system and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Due to the large number of Wi-Fi devices that are available, there is no guarantee that all functions will always be available.
The Wi-Fi function may not be available in all countries and may vary.
WPS with Infotainment system as client
The Wi-Fi device supports WPS.
1. Tap HOME
Wi-Fi Wi-Fi: .
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
WPS is not supported by all Wi-Fi devices. In this case, connect manually:
Setting up the Infotainment system as a Wi-Fi hotspot
Wi-FI hotspot, Setting up and deactivating a Wi-Fi hotspot .
Or: Connect the Infotainment system to the Wi-Fi hotspot of an external Wi-Fi device as a client .
Quick connection
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be
executed by scanning in a QR code.
WPS with the Infotainment system as a Wi-Fi hotspot
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
The Wi-Fi device supports WPS.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Activate WPS on the external Wi-Fi device to be connected.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
4. Repeat the process to connect additional Wi-Fi devices.
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all connection attempts will fail.
Setting up a Wi-Fi connection via NFC
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The Wi-Fi connection can be established via NFC using the shelf of the cordless charging function.
The availability of the Wi-Fi connection via NFC depends on the cell phone used, its operating system and the Infotainment system used.
Requirements
NFC technology and a rear shelf for the wireless charging function are installed in the vehicle.
NFC Is activated on the Wi-Fi device.
The Wi-Fi hotspot of the Infotainment system is activated.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Unlock the Wi-Fi device and place on the rear shelf for the wireless charging function
Charging Options for Mobile Devices .
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
The wireless charging function is deactivated while the Infotainment system is in the Wi-Fi settings menu. Wireless charging is reactivated if you leave the
settings menu.
On older Wi-Fi devices, the functionality may be restricted or not work at all. Ensure that you always use the latest software version for your Wi-Fi device.
Setting up a Wi-Fi connection via QR code
The Wi-Fi connection can also be established by scanning the corresponding QR code.
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
A suitable application for scanning QR codes is installed on the Wi-Fi device.
1. Tap HOME
Wi-Fi.
2. Tap Quick connection with Infotainment system.
3. Scan the QR code on the screen of the Infotainment system with the Wi-Fi device.
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
App-Connect
Introduction
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the Infotainment system screen.
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface.
The following technologies may be available:
Apple CarPlay™.
Apple CarPlay™ Wireless.
Android Auto™.
Android Auto™ Wireless.
MirrorLink®.
Which App-Connect technologies are available to you depends on the country and on the cell phone in use.
MirrorLink, Apple CarPlay or Android Auto are technologies which are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if these
technologies are canceled, discontinued or deactivated during the service life of the vehicle.
You can find more information on the Volkswagen website.
App-Connect wireless function in the event of border crossings
In the event of border crossings into countries with different permissible radio frequencies than your own country, please note the following:
The App-Connect wireless function may be limited due to legal provisions, or may not be possible at all. This can be indicated by a message in the Infotainmen
system.
The App-Connect wireless function must be deactivated due to legal provisions. The Wi-Fi hotspot must be deactivated.
This does not apply to wired functions.
Opening the App-Connect main menu
Navigation to the App-Connect main menu depends on the Infotainment system being used.
1. Tap HOME
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Setting up App-Connect Wireless
In order to use App-Connect Wireless, first pair the cell phone with the Infotainment system.
Connecting a cell phone for the first time
1. Unlock the cell phone.
2. Activate Wi-Fi reception and Bluetooth on the cell phone.
3. Connect the cell phone to the Infotainment system via a USB cable or Bluetooth.
4. Open the App-Connect main menu if it does not open automatically.
5. Select the cell phone and your preferred technology.
6. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.
7. Disconnect the USB connection and re-connect with the Infotainment system using Wi-Fi or Bluetooth.
App-Connect Wireless set-up is complete.
Pairing is complete. The paired cell phone can now use App-Connect Wireless in the future without a USB connection.
If any pop-up menus were dismissed during the connection process, App-Connect Wireless will not be available. In this case, Volkswagen recommends deleting the
devices from the cell phone settings and Infotainment system and restarting the connection process.
App-Connect Wireless may not be supported by all technologies.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.
Only use apps and functions when the vehicle is stationary.
Always drive attentively and responsibly.
WARNING
If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or even fatal injuries.
Protect the cell phone and its apps from misuse.
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps, inadequate programming of third-party
apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data carriers, computers, tablets and cell phones.
Apps
Please read the introductory information and heed the Warnings and Notice
Introduction.
Content from Volkswagen apps and third party provider apps displayed on cell phones can be displayed on the Infotainment system screen using Volkswagen App-
Connect.
Apps from third-party providers may be incompatible.
The use of apps and the required mobile phone connection may be subject to additional charges.
Apps can be based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers of the apps may vary.
Furthermore, some apps depend on the availability of services from third party providers.
It cannot be guaranteed that the apps that are offered will be able to run on all cell phones and with all operating systems.
The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and enhanced without notice.
To avoid driver distraction, only certified apps can be used while driving.
Symbols and settings for App-Connect
Please read the introductory information and heed the Warnings and Notice
Introduction.
Symbols in the App-Connect menu
The symbols present depend on the type of Infotainment system and the vehicle model.
Show further information.
Open the App-Connect settings menu.
Select the Apple CarPlay technology.
Select the Android Auto technology.
Select the MirrorLink technology.
Setting options in the App-Connect settings menu
The setting options depend on the integrated Infotainment system.
Mobile devices:
Open the device manager.
Allow MirrorLink messages to display: Messages are displayed when using MirrorLink.
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Apple CarPlay™
Please read the introductory information and heed the Warnings and Notice
Introduction.
Requirements
The following requirements must be met in order to use Apple CarPlay:
The iPhone must support Apple CarPlay.
Voice control (Siri) must be activated on the iPhone.
Apple CarPlay must be activated in the iPhone settings without restrictions.
If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the Infotainment system via a USB connection. Only USB ports with data
transfer are suitable for use with Apple CarPlay.
The USB cable being used must be an original cable from Apple.
Apple CarPlay Wireless: Bluetooth and Wi-Fi must also be activated on the iPhone.
These technologies may not be available in all countries.
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the Volkswagen and Apple CarPlay website or at
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting an iPhone for the first time, follow the instructions on the Infotainment system screen and the iPhone display.
The requirements must be met in order to use Apple CarPlay.
Starting Apple CarPlay
1. Tap HOME
to open the App-Connect main menu.
2. Tap
to start Apple CarPlay.
Disconnecting
1. To get to the App-Connect main menu, tap
in Apple CarPlay mode.
2. Tap
to end the active connection.
The presentation of the function keys in the display may vary.
Special conditions
During an active connection with Apple CarPlay, the following conditions apply:
Bluetooth connections between the iPhone and the Infotainment system are not possible.
If there is an active Bluetooth connection between the iPhone and the Infotainment system, it will be automatically disconnected.
For an iPhone connected with the Infotainment system via Apple CarPlay, phone functions can only be accessed via Apple CarPlay.
The connected iPhone cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which was started last ends the previous
active one.
Voice control
1. Tap
briefly to start the Infotainment system voice control.
Or: to start voice control (Siri) on the connected iPhone, tap and hold
Android Auto™
Please read the introductory information and heed the Warnings and Notice
Introduction.
Requirements
The cell phone - hereafter referred to as a smartphone - must support Android Auto.
An Android Auto app must be installed on the smartphone.
If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB connection that allows data transfer.
The USB cable used must be an original cable from your mobile device manufacturer.
Android Auto Wireless: Bluetooth and Wi-Fi must also be activated on the smartphone.
These technologies may not be available in all countries.
Information on technical requirements, compatible smartphones, certified apps and availability can be found on the Volkswagen and Android Auto websites or
at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Connecting
When connecting a smartphone for the first time, follow the instructions on the Infotainment system screen and the smartphone display.
The requirements must be met in order to use Android Auto.
1. Tap HOME
to open the App-Connect main menu.
2. Tap
Android Auto to establish the connection with the smartphone.
Disconnecting
1. Tap
in Android Auto mode to open the App-Connect main menu.
2. Tap
to end the active connection.
Special conditions
During an active connection with Android Auto, the following conditions apply:
An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free profile, HFP) at the same time.
Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the Android Auto device is connected to the
Infotainment system via Bluetooth at the same time.
An active Android Auto device cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which was started last ends the previous
active one.
The instrument cluster display will not display information about media mode.
Voice control
1. Tap
briefly to start the Infotainment system voice control.
Or: Tap and hold the
button to start voice control of the connected smartphone.
MirrorLink®
Please read the introductory information and heed the Warnings and Notice
Introduction.
Function keys
Returns to the App-Connect main menu. Here you can end the MirrorLink connection, connect another cell phone, or select another technology.
Tap to
display the cell phone on the Infotainment system screen.
Tap to open the list of apps supported by MirrorLink.
Tap to close apps that are open. Then tap
the apps to be closed or tap the Close all function to close all open apps.
Requirements
The cell phone must support MirrorLink.
The cell phone must be connected to the Infotainment system via a USB connection with data transfer.
The USB cable used must be an original cable from your cell phone manufacturer.
Depending on the cell phone in use, an appropriate Car Mode app must be installed on the device to use MirrorLink.
Information about technical requirements, compatible cell phones, certified apps and availability can be found via the Volkswagen and MirrorLink website or
at your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a cell phone for the first time, follow the instructions on the Infotainment system screen and the cell phone display.
The requirements must be met in order to use MirrorLink.
1. Tap HOME App-Connect
to open the App-Connect main menu.
2. Tap
to connect to your cell phone.
Disconnecting
1. To get to the MirrorLink main menu, tap
2. Tap
to end the active connection.
Special conditions
When there is an active connection with MirrorLink, the following conditions apply:
An active MirrorLink device can also be connected with the Infotainment system at the same time via Bluetooth.
If the MirrorLink device is connected to the Infotainment system via Bluetooth, you can use the Infotainment system phone function.
An active MirrorLink device cannot be used as a media device in the Media main menu.
You can view information about telephone operation in the instrument cluster display.
The instrument cluster display will not show upcoming turns or display information about media mode.
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Mobile online services
myVW with Connected Features by Car-Net®
Introduction
VW Car-Net Ready
Your vehicle is equipped with VW Car-Net hardware, including a three-button module in the roof console. In order to use the VW Car-Net services, you need a
subscription to them and to activate them. Many of the services come at an additional cost. Some services may be offered as a trial subscription for a limited period
of time.
VW Car-Net requires a mobile network connection and GPS signal availability.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.
Only use apps and functions when the vehicle is stationary.
Always drive attentively and responsibly.
Once you have registered with VW Car-Net, positional information from the vehicle is transmitted every time one of the VW Car-Net buttons is tapped. This
also occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net functions. Volkswagen has the capability to
determine the exact position of the vehicle at any time, should this be required legally, by order or compulsory measure, or be necessary in emergencies,
provided that the VW Car-Net equipment has not been deactivated. For further information, please contact the VW Car-Net Response Center on 1-833-648-
2735. Calls may be monitored or recorded.
Volkswagen collects, processes, shares and transmits information about you and your vehicle in compliance with the VW Car-Net terms and conditions and
privacy provisions. For more information, please visit our website at:
Situations that can affect system functions
Please read the introductory information and heed the Warnings and Notice
Introduction.
Even if requirements for the usage of these services have been met, the performance of VW Car-Net may be impaired or blocked by various factors that are outsid
of the control of Volkswagen. In particular, this includes:
Maintenance, repairs, deactivations, software updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
Switching the mobile network standard to transmit mobile data through the telecommunications provider, for example, from UMTS to EDGE or GPRS.
Switching off an existing mobile network standard via the telecommunications provider.
Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional
circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas between tall buildings, garages, parking
ramps, underpasses, mountains, and valleys.
Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
In countries, federal states and regions where VW Car-Net not offered.
VW Car-Net® Portfolio
Please read the introductory information and heed the Warnings and Notice
Introduction.
VW Car-Net is part of Connected Vehicle Services and makes driving a Volkswagen more convenient. The In-Vehicle Services can be used via the control for voice
services in the roof console.
Emergency Call Service
If you or your passengers require medical assistance or help from the police, press the emergency call button. You will be connected to a contact partner at the
Volkswagen emergency call center, who will assess your situation and, if required, will send the police or medical help to the GPS location of your vehicle.
Only press the emergency call button if you require medical assistance or help from the police via VW Car-Net.
Volkswagen is not responsible for the reaction time of police or medical emergency services, or the assistance they provide on site.
Roadside assistance call
In the event of a breakdown, press the roadside assistance call button. You will be connected to a contact partner at VW Roadside Call Assist, who will send help to
your GPS location.
Do not use the roadside assistance call button or the information call button to request police or medical help.
Information call
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Press the information call button. You will be connected to a contact parter at the VW Car-Net call center, who can help you in the following cases, amongst others:
Logging in and registering services.
Finding and sending routes to the navigation system.
Locating VW service partners.
Registration required
If you want to use VW Car-Net, you must log in and activate the functions. Many functions require a paid subscription. Some functions can be provided with a time-
limited trial subscription. For more information on VW Car-Net functions, visit our website at:
After registering successfully, inform all users of the vehicle that the following data from the vehicle is sent or automatically received:
Speed
Location.
Further information.
Functions and services of VW Car-Net and every trial or paid subscription may be adjusted, ended, deactivated, reactivated or enhanced without additional
notifications. You can read details regarding subscription, Terms of Use and privacy policy at:
If you have any questions or would like to start a subscription, contact our VW Car-Net Response Center on 1-833-648-2735, or visit our website at:
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Infotainment system
First steps
Introduction
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.
Prior to the first use
Before using the Infotainment system for the first time, read the following points to be able to fully use the available functions and settings:
Observe the safety instructions Safety instructions.
Reset the Infotainment system to factory settings System and sound settings.
Find your favorite radio stations, also referred to in the following as stations, and save them on the station preset buttons to quickly access them
Radio
mode.
Only use suitable audio sources and data carriers Media mode.
Use current map data for the navigation system.
Pair a cell phone in order to use the phone interface to make calls
Mobile phone interface.
Register on VW Car-Net® to use related services.
Other applicable documents
In addition to this manual, please refer to the following documentation when using this Infotainment system and its components:
Supplements to your Owner's Manual.
Operating instructions for the cell phone or audio sources.
Operating instructions for external data carriers and players.
Instructions for retrofitted or additional Infotainment accessories.
Safety instructions
Refer to
and
Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached
through links and is not responsible for their content.
Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and
completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.
Parking buildings, garages, underpasses, tunnels, tall buildings, mountains and valleys or electrical devices such as battery chargers can also interfere with
cell phone, GPS and radio signal reception.
Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.
Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices, and external audio and media
sources.
WARNING
The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the central processor is incorrectly repaired,
removed or reinstalled, there is an increased risk of accident and injury due to the control module functioning incorrectly or not functioning at all.
Never replace the central processor with a used central processor from a scrap vehicle or from recycling.
Always have the central processor repaired, removed and reinstalled by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data carrier or audio source while driving can
distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
WARNING
Displays and information on the screen may be difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty.
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