Volkswagen Atlas Cross Sport (2023 year). Manual in english - page 9

 

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Volkswagen Atlas Cross Sport (2023 year). Manual in english - page 9

 

 

WAV.
Video playback in these formats:
MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).
ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).
ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).
Windows Media Video 9 (.wmv, .asf, .mkv, .avi).
Cross-device playlists.
Cross-source media database:
Data from all media sources connected to the Infotainment system are stored in a media database.
Media streaming (online).
Media search.
Symbols for media sources
Select My media as a media source. Connected USB devices may be selected under My media. Select a device connected via Bluetooth as a media
source.
Set up available streaming services.
Streaming services which have already been set up are represented by their own logos in the list of media sources.
General symbols for media operation
Start replay. Pause replay. Go to the previous track. Skip to the next track.
Repeats the current track.
Repeats all tracks.
Activate random
playback.
Search current media source (list view).
Close list view.
Open settings.
Go back one folder level in the media source. Display
favorites list.
Symbols for categories and groups of media files
Music tracks.
Videos.
Playlists.
Albums. Artists.
Genres. Podcasts.
Audiobooks.
Video replay symbols
Replay video in full-screen mode.
Minimize replay.
Selecting and playing a media source
Refer to
and Safety instructions.
Selecting a media source
1. If you want playback from an external media source, connect the external media source.
2. Select the connected media source to be used for playback.
Playing audio and video files
A media source must be connected and selected before media files can be played back.
There are different ways to search for and play media files from an available media source.
Searching the folder structure
All media files from USB devices are filtered by category (e.g. albums). This category view is always displayed In My Media. The classic folder structure of the
individual USB data carriers can also be found in the My Media menu.
1. Display the folder structure.
The folder structure of the selected media source is displayed. If My Media is selected, the categories (e.g. music) and connected media sources are displayed
2. Searching the folder structure for a desired track.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired track.
The list of the found tracks updates automatically during input.
4. Tap the desired track.
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder will be added for playback.
If a playlist is played back, all available tracks on the playlist will be added for playback.
5. Close the selection with
Selecting from favorites
You can save individual tracks, albums, artists and genres under favorites for playback.
1. Open Favorites.
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2. Tap on your favorites.
Depending on the selection, all tracks heard during the current playback will be added to favorites.
Saving favorites
Only media files that are saved in My Media in the music and video folders can be saved as favorites. You can save individual tracks, albums, artists and genres as
favorites.
1. Start playback of the desired track.
2. Open Favorites.
3. Tap the free favorite position.
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.
4. Select from the selection list:
Title.
Albums.
Artists.
Genres.
Playlists.
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the previously saved favorite is overwritten.
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for music files, the genre cannot be saved as a
favorite.
If a video file is currently being replayed, only this video can be saved as a favorite.
Setting up streaming services
Depending on the vehicle equipment and in some countries, you can use streaming services directly through the Infotainment system
Introduction. There
must be an internet connection to use streaming services
Introduction.
1. Select Media Streaming as the media source.
A list of available streaming services is displayed.
2. Select the desired streaming service.
Either an input field for inputting the registration data is shown or a guide to registering with the provider is displayed.
3. Enter the login data for the desired user profile and confirm.
The streaming services will be added as a new function key in the list of media sources.
Depending on the country, you may need to log in to the streaming service again if you change your privacy settings, for example.
Entertainment playback via the Infotainment system
Refer to
and Safety instructions.
The Infotainment system can play music and videos.
Video mode
In video mode, the Infotainment system display can play a video from a data carrier
Selecting and playing a media source .
Depending on the vehicle equipment and in some countries, video from a streaming service can also be played back
Selecting and playing a media source .
The video sound is played back via the vehicle speakers.
A stable Internet connection is required for playback via a streaming service. There may be costs associated with your mobile network provider for doing so.
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when the vehicle is moving. The video sound
will continue to be played.
In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.
Online functions in media mode
Refer to
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in media mode.
Online functions in media mode are not available in all countries and vehicle models.
Online functions in media mode include streaming services, for instance.
Prerequisites for using online functions in media mode:
The vehicle has VW Car-Net.
You have registered and you have an active VW Car-Net user account.
243
Your vehicle is assigned to your user account.
You have purchased a corresponding active data package for an Internet connection via the VW Car-Net app or via the VW Car-Net website, USA:
vw.com/carnet, Canada: vw.ca.
Streaming services
Depending on the vehicle equipment, you can also use streaming services.
Streaming services are not available in all countries and vehicle models.
Prerequisites for using streaming services:
The prerequisites for using online functions in media mode must be fulfilled.
You have your own user account for the relevant streaming service.
Navigation
Introduction
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible
traffic information are compared with the available map material.
Audible navigation aids and graphic representations lead you to your destination.Audible navigation aidsAcoustic navigation announcements and graphic displays
lead you to your destination.
In some countries, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed. This is not a malfunction
but rather compliance with legal regulations.
WARNING
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.
If you missed a turn on your route, the navigation system may recalculate the route.
The quality of the driving directions depends on the available navigation data and any reported traffic incidents.
Traffic information is only given in the navigation system if the available VW Car-Net service has been activated.
Opening the navigation system main menu
1. Tap HOME
Or: tap MENU
Opening the settings
1. Tap HOME
Or: Tap MENU
Navigation restrictions
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try to provide route guidance.
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in navigation that is not as accurate as usual.
Routing is subject to ongoing changes, like new streets, construction zones, road closures, or changes to street names or house numbers. Using outdated
navigation data can lead to errors or uncertainty when using route guidance.
Function descriptions
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Voice guidance
Navigation messages are acoustic driving directions for the current route.
The type and frequency of navigation messages depends on the settings and the driving situation, like the start of the route guidance and whether you are driving o
a highway or roundabout.
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation announcement that the Destination area has
been reached. Messages about the direction and distance to your destination will also be displayed on the screen.
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation announcement if the route is
recalculated due to a traffic incident or a change in driving style .
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that volume or will be muted.
244
Navigation messages will not be given if the Infotainment system is muted.
Adapting the Navigation Map
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.
Moving the navigation map
Recommendation: Use index finger.
1. Move the navigation map with your finger.
Zooming in or out on the map view
Recommendation: Use index finger.
1. Tap and hold the map twice in a row.
2. To zoom out of the map view, move your finger upwards. To zoom in on the map view, move your finger downwards.
Zooming in or out on the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. To zoom out of the map view, slide your fingers towards each other. To zoom in on the map view, slide your fingers away from each other.
Tilting the map view
Recommendation: Use index and middle finger.
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.
2. To tilt the map view to the front, move your fingers upwards. To tilt the map view to the back, move your fingers downwards.
Rotating the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. Turn your fingers clockwise or anti-clockwise to turn the map view.
Route plan
The route plan contains information about relevant events, such as waypoints and destination suggestions, if the relevant data is available to the navigation system
Tapping an event will open a dialog box with additional options. The options available depend on the event and the current settings
Introduction.
Opening and closing the route plan
1. Tap the route plan to open.
2. To stop route guidance, tap
Editing route guidance
To edit route guidance, move the stopovers or the destination in the route plan.
1. Tap and hold the desired destination until it is visibly highlighted.
2. Move the destination to the desired position and release it.
The route will be recalculated.
Additional dialog box in the route plan
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped.
Functions in the split screen:
Display on map
Displays the selection on the map.
Add waypointAdds a waypoint to the route guidance.
Direct route
Starts direct route guidance.
Delete
Delete waypoint from route guidance.
Avoid
Avoid traffic disruptions. The route will be recalculated.
Stop route guidance Ends the current route guidance.
Closing an additional dialog box in the route plan
1. Tap a free area outside of the additional window.
Setting preferred POI categories
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The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in the route plan and on the map. You can
prioritize how these symbols are displayed under
Basic function settings Preferred POI categories. The system also automatically learns your preferred
categories.
Saved data
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain data, such as frequently driven routes an
positioning data.
Delete saved data
1. Tap
Basic functions Delete usage pattern.
2. Tap confirm to delete the data.
Learning usage patterns
While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned
with reference to the time of day and the day of the week.
The navigation system can suggest pre-learned routes.
1. Tap
to show the suggested routes.
Selecting one of the suggested routes will cause route guidance to begin.
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back to the selected route via the most direc
path.
Serious traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are available, serious disruptions will be
avoided.
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance does not need to be actively started
for a journey to a pre-learned destination. You are warned about traffic disruptions if necessary.
A predicted arrival time is displayed.
You can activate or deactivate this function at any time as well as delete the saved data for this function.
Activating or deactivating “Learn usage pattern”
1. To open this function's settings, tap
Basic function settings.
2. Tap Learn usage pattern.
Deleting saved “Learn usage pattern” data
1. To open this function's settings, tap
Basic function settings.
2. To delete saved data, tap Delete usage pattern.
Functions and symbols of the navigation system
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Navigation
The functions and symbols of the navigation system may differ depending on the vehicle equipment and are not available in all countries.
Functions
Entering a destination and route calculation.
Simultaneous display of two navigation maps (screen and instrument cluster).
Personal destinations.
3D City Maps.
Online Map Update.
Symbols on the map
The function keys and displays shown depend on the settings and the current driving situation.
Symbols for traffic information, e.g. traffic disruptions, and POIss, e.g. gas stations, are displayed on the map if the data is available to the navigation system.
Display current position.
Destination search.
Destinations and stopovers along the current route.
Personal destination suggestions (home address,
work address, favorite POIs nearby). Display route options.
Fully automatic map mode (orientation in direction of travel, position, zoom and tilt).
Determine driving direction and map tilt.
Map scale.
Display destination memory.
Display dialog box with additional options. Map menu with
settings for navigation and navigation announcements.
Symbols in the dialog box
To open the additional window, tap on
246
Display route overview and alternative routes to the current route guidance.
Repeats the last navigation announcement.
Mute or adjust volume of
navigation instructions.
Navigation settings.
Additional symbols
Destination search: detailed destination input for an address.
Symbols in the route plan
Display current position. Destination for the current route guidance. Ends the current route guidance. Close route plan.
Traffic disruptions
Traffic disruptions are displayed on the map if the data is available to the navigation system.
Tap a traffic disruption to open a dialog box with details
Function descriptions.
Traffic jam.
Accident.
Ice.
Road closed.
Slip hazard.
Danger.
Construction zone.
Strong wind.
Inputting destinations and starting route guidance
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are only available in some countries.
The various functions for inputting destinations are located in the navigation system main menu
Introduction.
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.
For further information about symbols on the Infotainment system screen, see
Functions and symbols of the navigation system .
Enter address
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address
for route guidance.
When inputting the address, input the name of the destination, not the postcode of the destination.
Selecting the destination and starting the navigation system
1. Tap
2. Enter the destination address and select your desired destination.
Or: tap
and enter the address via the input screen.
3. Tap Route.
Quick start
1. Tap
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take place or may lead to the wrong
destination.
Destination suggestions
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to provide you with route guidance.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
The route guidance starts automatically.
Last destinations
The navigation system saves up to ten of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the
oldest destination.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
247
Favorite destinations
You can save up to 50 journey destinations as favorites.
Saving a journey destination as a favorite
1. While entering a destination, tap on
in the additional window.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
Selecting on the map
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a destination, tap on your preferred position or
preferred location on the map. If map data is available at this point, you can launch route guidance.
Entering a destination via the navigation map is dependent on data status and not possible for all positions.
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.
Offroad navigation
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known
position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line.
In order to start an Offroad navigation, tap on a free area without positioning data.
Starting the navigation
1. Tap
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using extended finger touches
Introduction.
3. Tap the preferred destination or any destination point on the map without positioning data.
4. Tap Route.
Using a contact's address data
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any address data for route guidance.
Starting the navigation
1. Tap
2. Tap on the preferred contact and address data.
3. Tap Route.
NOTICE
If the address data for your contact is out of date, the route guidance will nevertheless direct you to the stored address. Please ensure the address for your
contact is up to date.
Navigation data
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required navigation data may already be
installed.
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented correctly and that the functions provided are
fully available.
NOTICE
If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to determine up-to-date routes, or route
guidance may guide you to an incorrect destination.
Always ensure that your navigation data is kept up-to-date.
Updating navigation data online
Navigation data for frequently visited regions is automatically updated in the background when the ignition is switched on and there is an active Internet connection
248
1. Switch the ignition on.
2. Check the Internet connection, if necessary.
Navigation data for frequently visited regions is automatically updated in the background.
Automatic updates to navigation data depend on the country.
Updating navigation data manually
Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at www.volkswagen.com and stored on a suitable USB data
carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once
the system is turned on again.
1. Download and save the navigation data onto a USB data storage device.
2. Switch the vehicle ignition on.
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.
The navigation data for frequently driven regions is automatically updated in the background.
While and after updating the navigation data, no message appears in the Infotainment system.
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is
complete.
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded
and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data
carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.
Displaying the map data version
1. Tap HOME
System information.
Or: tap MENU
System information.
Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is
played back via the vehicle speakers.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.
The second connected device can receive calls via the Infotainment system and be used to play media.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Opening the phone interface menu
1. Tap HOME
Or: tap MENU
Or: press PHONE .
Opening the settings
1. Tap HOME
or
Or: Tap MENU
Or: Press PHONE and tap
Functions and symbols of the phone interface
Refer to
and Safety instructions.
The named functions and symbols may differ depending on the vehicle equipment and are not available in all countries. The available functions depend on the cell
phone used and its operating system.
Functions
Hands-free system.
Use up to two cell phones simultaneously.
Phonebook with up to 5000 contact entries.
249
SMS functions via Bluetooth:
Read SMS.
Write SMS, inc. templates.
Have an SMS read out.
Message thread.
E-mail functions via Bluetooth:
Read e-mail.
Write e-mail.
Convenience telephony Types of phone interface.
Connection to cable-free charging option (cable-free charging function) Wireless charging function.
Connection to in-vehicle microphone.
Symbols in the main menu
The symbols may look different depending on the Infotainment system.
Open contact list.
Open incoming and outgoing calls lists.
Dial telephone number.
Open messages (SMS and, depending on your country, e-
mail).
Change active device.
Open phone interface settings.
Symbols for telephone calls
The symbols may look different depending on the Infotainment system.
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.
Continue a call.
Add participants to a
phone conference or begin a phone conference.
Make an emergency call (SOS).
Receive breakdown assistance.
Voice mail. Receive information
about Volkswagen and various value added traffic and travel services.
Call list symbols
1. To open the call lists, tap on
Received incoming call.
Outgoing call.
Missed call.
Frequent calls or favorites from your cell phone, if supported by your cell phone.
Telephone number (company).
Telephone number (private). Mobile telephone number.
Fax device.
Fax device (company).
Fax device
(private).
Text message symbols
The symbols may look different depending on the Infotainment system.
1. To open the text messages, tap on
Template for text messages.
Have text messages read out.
Locations with special regulations
Refer to
and Safety instructions.
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near pipes and tanks containing chemicals
Lower decks in ships and ferries
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine or the cell phone must be switched off.
WARNING
Switch off the cell phone and phone interface at locations where there is a risk of explosions and locations with specific regulations.
NOTICE
The cell phone must always be switched off in areas with special regulations relating to or prohibiting the use of cell phones. Radiation from cell phones that are
switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.
Types of phone interface
Refer to
and Safety instructions.
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
25
Phone interface basic configuration.
Convenience phone interface.
Phone interface basic configuration
The phone interface uses the HFP Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system and played back via the
vehicle speakers.
Convenience phone interface
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function Wireless charging function.
In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the
vehicle equipment, this will connect the cell phone to the vehicle antenna. This improves reception and call quality.
Wireless charging function
Refer to
and Safety instructions.
Fig. 146 Diagram: storage compartment with a liner pad for wireless charging.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
Depending on the vehicle, the rear shelf with liner mat fig. 146 for the wireless charging function is located in the center console or between the front seats in a
storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 146. The symbol on the liner mat
may look different in some vehicles.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances.
The maximum charging power is 5 watts.
The Qi standard allows suitable Qi-capable cell phones to be charged wirelessly.
To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. The manufacturer of the cell phone can offer further information
regarding compatibility.
Only a single Qi-capable cell phone without a protective case and with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm) should
ever be placed flat on the wireless charging function shelf.
Qi-capable cell phones with larger dimensions cannot be charged wirelessly.
Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating instructions.
To charge a Qi-capable cell phone, place a suitable cell phone, without a protective case and with the display and the entire surface facing up, flat in the center of th
shelf. The charging process starts automatically.
The Infotainment system installed at the factory informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal
components in the storage compartment. Remove foreign objects immediately.
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a
foreign object in the storage compartment. If a suitable cell phone is used and its position is corrected, the fault may be eliminated.
Storage compartment cover
Depending on the vehicle equipment and in some countries, the storage compartment for the wireless charging function may have a cover for the cell phone displa
Only a cell phone with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the specifications, may be placed i
the covered storage compartment.
251
The cover can prevent you from being distracted by the cell phone, e.g. by incoming notifications.
The cover must always be closed while driving and the display of the cell phone must be completely covered up.
WARNING
Notifications on the display of the cell phone may distract the driver and increase the risk of a serious accident.
Place only a single, suitable and Qi-capable (if necessary) cell phone without a protective case and with maximum dimensions (width x length) of
approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the specifications, on the shelf in the storage compartment.
If necessary, remove items that prevent the cover from closing.
Always keep the cover closed while driving.
WARNING
Metal objects can become very hot. This may cause burns to the skin or a fire.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
Do not place any ID cards, credit cards, etc. with magnetic strips or with a chip on the wireless charging shelf. The data stored on the magnetic strips or the chip
could become unusable.
Coupling, connecting and managing
Refer to
and Safety instructions.
To use the phone interface functions, pair a cell phone capable of making phone calls with the Infotainment system. Before connecting for the first time, you need to
pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment system. The coupling process may take a few
minutes.
Pairing a cell phone
Prerequisites for coupling:
Bluetooth is activated on the cell phone.
Bluetooth is activated on the Infotainment system.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
Only carry out the coupling when the vehicle is stationary.
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and
connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Change connection type (inactive to active)
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap
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Or: tap on the name for the active cell phone.
The actively connected cell phone is highlighted.
2. Tap the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
To delete the stored data completely, reset the Infotainment system to the factory settings.
Calling and sending messages
Refer to
and Safety instructions.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting the telephone number.
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap
Or: tap . Tap and enter the name of the contact in the input field to search for the contact.
Or: To call a favorite, tap Favorites in the main menu of the phone interface.
2. Tap on a contact in the list to make the call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The phone interface displays the call list for the cell phone. Make a call via the call list.
1. Tap
All. Tap on a number in the list to make the call.
Or: Tap
and filter entries in the call list, e.g. by missed calls. Tap a number on the filtered list to make the call.
Manually entering the telephone number
1. Tap
and enter a telephone number.
2. Tap to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Sending text messages
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS messages and, depending on your country, e-mails via the phone
interface.
Sending an SMS
1. Tap
SMS New message and enter the message on the screen.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Sending an e-mail
1. Tap
E-MAIL New message and enter the message on the screen.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Phone directory, favorites and speed dial keys
Refer to
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
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The symbols may look different depending on the Infotainment system.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, it is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile
Coupling, connecting and managing.
Programming a speed dial key
1. Tap a free speed dial key.
2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap
Manage favorites.
To delete a favorite, tap the preferred speed dial key
Or: tap
Or: to delete all favorites from all speed dial keys, tap Delete all.
2. Tap confirm to delete the data.
Voice control
Introduction to using voice control
With voice control, you can have certain
functions carried out by voice
command.
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
Command-based voice control (standard).
Enhanced voice control (offline or online).
Does my vehicle have voice control?
If there is a Talk button
on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the
activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POI, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
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Start voice control by saying the activation word available in your country
Activation word.
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Avoid excessive emphasis and strong accents.
Do not leave long pauses in speech.
Avoid external and background noise.
Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
1. Tap HOME
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending
on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
Start speaking: Say the activation word Activation word.
Start via multi-function steering wheel: Press the Talk button
Starting up via the Infotainment system: Tap on VOICE .
Depending on the cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding
or the VOICE button
App-Connect.
Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
Finish speaking: To open suggestions for a voice command to cancel, tap HOME
General.
End via the multi-function steering wheel: press the Talk button
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
1. Tap MENU
Voice control Voice control start/end sound or Activation word.
Speaking and recognizing the activation word
Precondition:
The Activation word is switched on in the settings.
Bonjour Volkswagen.
Hola Volkswagen.
Hello Volkswagen.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Set the correct system language in the Infotainment system.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
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Voice control has misinterpreted the question.
Clearly give your voice command again.
Voice control is not performing the function
This function cannot be performed by voice control.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
Settings within the function are preventing the device from switching on or carrying out the function.
Voice control did not understand the voice command.
There is insufficient data.
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Transporting
Stowing luggage and cargo
Stowing luggage securely in the vehicle
Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings.
Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible
Adhere to the Gross Axle Weight Rating and Gross Vehicle Weight Rating
Technical data.
Secure objects in the luggage compartment using suitable securing cords, fixation belts or tensioning straps on the tie-downs.
Also store small objects securely.
If necessary, fold the rear seat backrest down and lock it securely.
If necessary, adjust the headlight range. Vehicles with dynamic headlight range control will adjust automatically.
Adjust the tire pressure based on the load. Follow the tire pressure label
Tire pressure.
WARNING
Objects or animals that are not secured or are secured incorrectly can cause serious injuries in the event of sudden driving and braking maneuvers or a
collision. This is especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior. To reduce the risk of damage, note the
following:
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
Stow objects in the vehicle interior in such a way that they will not enter the airbag deployment zone while you are driving.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Always keep the storage compartments closed while driving.
Never stow objects in a location that requires you to adjust any seats to an incorrect seating position.
If stowed objects block a seat, then no one should use this seat.
Do not leave hard, heavy, or sharp objects loose in the open storage compartments in the vehicle, on the surface behind the rear seat backrest, or on the
instrument panel.
Remove hard, heavy, or sharp objects from clothing and bags in the vehicle interior and store them securely.
WARNING
When transporting heavy objects, the vehicle’s handling performance may change because of the altered center of gravity and the braking distance may
increase. If not stored or secured correctly, heavy objects can cause you to lose control of the vehicle and cause serious injuries.
Never overload the vehicle. Both the load and the distribution of the load in the vehicle affect driving behavior and braking efficiency.
When transporting heavy objects, the vehicle handling performance may change due to the shift in the center of gravity.
Always distribute the load evenly and as low down in the vehicle as possible.
Secure heavy objects in the luggage compartment as far in front of the rear axle as possible.
Loose objects in the luggage compartment can slide around suddenly and alter the vehicle handling.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Accelerate with extra care and caution.
Avoid sudden braking or driving maneuvers.
Apply the brakes earlier than usual.
NOTICE
Abrasive objects on the rear windows can cause damage, for example to the heating elements for the rear window defroster.
NOTICE
Do not attach a luggage rack or any other kind of carrying system, e.g. bicycle rack, to the vehicle's rear spoiler.
Luggage compartment cover
Opening and closing the luggage compartment cover
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Opening and closing the luggage compartment cover
Fig. 147 In the luggage compartment: open the luggage compartment cover (general example).
Recessed grip in the luggage compartment cover.
Opening the luggage compartment cover
Depending on vehicle equipment, there may be a luggage compartment cover located behind the second row of seats.
1. Pull the luggage compartment cover out by the handle fig. 147
and pull it upward out of the side retainers (arrows).
2. Guide the luggage compartment cover forward by hand. The luggage compartment cover will roll up by itself.
Closing the luggage compartment cover
1. Pull the luggage compartment cover back by the handle fig. 147
and attach it to the anchorage (arrow).
WARNING
Objects or animals on the luggage compartment cover can damage the luggage compartment cover and cause serious injuries in the event of sudden driving
and braking maneuvers or an accident.
Never transport objects on the luggage compartment cover.
Never allow animals to ride on the luggage compartment cover.
NOTICE
If the luggage compartment cover is not held, it can spring forward unbraked. This may cause damage in the luggage compartment and to the luggage
compartment cover.
Always guide the luggage compartment cover forward by hand.
Installing and removing the luggage compartment cover
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Fig. 148 In the luggage compartment: removing the luggage compartment cover.
Side panel on the luggage compartment cover.
Removing the luggage compartment cover
1. Open the luggage compartment cover if necessary.
2. Press the side panel on the luggage compartment cover fig. 148
in the direction of the arrow and hold it in place.
3. Remove the luggage compartment cover upward and release the side panel fig. 148
Installing the luggage compartment cover
1. Insert one side of the luggage compartment cover into the mount on the side trim panel.
2. Press on the side panel on the other side of the luggage compartment cover and hold it in place.
3. Guide the side panel fig. 148
into the mount on the side trim panel.
4. Release the side panel on the luggage compartment cover.
5. Check if the luggage compartment cover is securely engaged.
WARNING
The luggage compartment cover can cause serious injuries during braking maneuvers or an accident if the cover is installed in front of a rear seat.
Never install the luggage compartment cover in front of the third row of seats if anyone is sitting in the third row seats.
Storing the luggage compartment cover
Depending on the vehicle equipment, it may be possible to store the removed luggage compartment cover under the luggage compartment floor.
Luggage compartment floor
Opening and closing the luggage compartment floor
Fig. 149 In the luggage compartment: opening the luggage compartment floor.
Recessed grip in the luggage compartment floor.
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Fig. 150 In the luggage compartment: securing the luggage compartment floor in place.
Opening the luggage compartment floor
1. If necessary, detach the luggage net.
2. Grasp the handle in the luggage compartment floor fig. 149 and lift up the floor panel in the direction of the arrow.
3. To secure in place, guide the luggage compartment floor in the mounts fig. 150 (arrow) on the sides of the luggage compartment floor.
Closing the luggage compartment floor
1. Lift the secured luggage compartment floor and guide it downward.
2. Place the luggage compartment floor on the side supports.
NOTICE
Improper use may damage the luggage compartment floor or the luggage compartment trim.
When closing the luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads as evenly as possible across the entire luggage compartment floor to avoid concentrating the load in a single place.
Luggage compartment features
Tie-downs
Fig. 151 In the luggage compartment: Tie-down (general example).
Tie-down.
Tie-downs are located in the luggage compartment to secure loose objects and luggage with the help of lines, fixation belts or securing straps fig. 151.
WARNING
Unsuitable or damaged tie-down straps or tensioning straps could break during braking maneuvers or an accident. This could result in objects being thrown
through the vehicle interior and causing serious or fatal injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
Secure cords, fixation belts and tensioning straps diagonally and tightly across the items placed on the luggage compartment floor, and fasten the cords,
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fixation belts and tensioning straps securely to the tie-downs.
Make sure that the upper edge of the load is above the tie-downs, especially on flat objects.
Depending on the vehicle equipment, follow any signs about storing cargo in the luggage compartment.
Never secure a child restraint to the tie-downs.
WARNING
Elastic tensioning straps must be stretched for securing to the tie-downs. The hooks attached to them can cause serious injuries.
When securing elastic tensioning straps, always protect your eyes and face from injury.
When securing, always hold the elastic tensioning straps securely so that they cannot slip off and rebound.
Always secure elastic tensioning straps to the tie-downs in the front part of the luggage compartment first, then pull them to the loading edge and secure
them to the tie-downs there. If the tensioning straps slip they will spring away from your body.
Suitable straps and cargo securing systems are available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Shopping bag hooks
Fig. 152 In the luggage compartment: fold-out shopping bag hooks.
You may have shopping bag hooks in your luggage compartment for hanging light shopping bags.
WARNING
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause serious injuries and loss of vehicle
control.
Never use the shopping bag hooks to tie down pieces of luggage or objects. The shopping bag hooks could break during sudden braking maneuvers or in
the event of an accident.
Only hang lightweight items, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the shopping bag hooks in the vehicle.
Trailer towing
Introduction
If equipped correctly, the vehicle can be used to tow a trailer. The increased weight from towing affects vehicle wear, fuel consumption, and vehicle performance
and may shorten the service intervals.
Driving a trailer not only increases the vehicle load, but requires more concentration from the driver.
Vehicles with a start/stop system
Before trailer towing using towing brackets which have not been retrofitted by Volkswagen, the start/stop system must be manually deactivated and remain
deactivated during the entire trailer towing process Start-stop system.
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Trailer with function check for the lighting
No trailer with tail lights and brake lights that require a function check for the tail light or brake light in order to be approved may be operated on this vehicle. Please
consult the trailer manufacturer to find out what approval applies to your trailer.
Unused ball mount
Swivel the ball mount or remove it if there is no trailer, bicycle rack or similar attached to the ball mount. This is especially applicable if the vehicle's license plate or
lighting is obscured by the unused ball mount. Note the country-specific regulations for using a ball mount
Special conditions
Before driving with a trailer, please note that the functions of the assistance and parking systems may be limited.
DANGER
Transporting persons in a trailer can cause life-threatening injuries and may be against the law.
Never transport anyone in a trailer.
WARNING
Using the trailer hitch incorrectly can result in loss of control of the vehicle, accidents, and serious injuries.
Install and use the trailer in accordance with the instructions provided by the corresponding manufacturer.
Only use the ball mount if it is undamaged and secured correctly.
Do not modify or repair the ball mount.
To reduce the risk of injury during a rear collision and to pedestrians and cyclists near parked vehicles, always swivel in or remove the ball mount when
you are not towing a trailer.
Never install “weight distributing” or “load equalizing” ball mounts. The vehicle was not designed for these types of trailer hitches. The trailer hitch could
malfunction and the trailer could disconnect from the vehicle.
WARNING
Driving with a trailer and transporting heavy or large objects can change the vehicle handling performance, increase the braking distance, and cause accidents.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Reduce the vehicle speed, especially when driving
downhill.
Trailers with a high center of gravity may tip sooner than trailers with a low center of gravity.
Always drive carefully and try to anticipate what may be ahead. Accelerate with extra care and caution. Avoid abrupt and sudden driving and braking
maneuvers.
Be very careful when passing. Reduce vehicle speed as soon as you detect the slightest swaying movement in the trailer.
Do not drive faster than 50 mph (80 km/h), or 60 mph (100 km/h) if absolutely necessary, when towing a trailer. This also applies in countries where
higher speeds are permitted. Adhere to the applicable local maximum speed limit, which may be lower for vehicles towing a trailer than it is for vehicles
that are not towing a trailer.
Never try to “straighten out” a swaying trailer by accelerating.
WARNING
When towing with towing brackets which have not been retrofitted by Volkswagen the start/stop system must always be manually deactivated. Otherwise this
can lead to a failure in the brake system and can cause accidents and severe injury.
NOTICE
Follow all warning and information for vehicles with an N1 certificate page , Useful information on vehicles with N1 type approval (light commercial vehicle) .
If you have integrated a trailer into the anti-theft alarm system, breaking the connection to the trailer may trigger the anti-theft alarm system
Anti-theft alar
system.
Do not tow a trailer during the first 1000 km (600 miles) driven with a new engine
Breaking in the engine.
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Some retrofitted trailer hitches cover the mount for the towing eye. If this is the case, it will not be possible to use the towing eye to tow other vehicles. Because
of this, you should always keep the ball mount from a retrofitted trailer hitch inside the vehicle when it is removed.
Hitching a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Trailer socket
If the trailer has a 7-pin connector, a suitable adapter must be used.
1. Lift the socket cap and insert the plug.
2. Rotate the plug clockwise by a quarter of a rotation until it fully engages into the socket.
3. Release the cap to lock the plug in place.
4. Check that the entire lighting system is working properly before starting the journey.
If you are not sure how to connect the trailer with the towing vehicle’s electrical system correctly, consult an authorized Volkswagen dealer or authorized Volkswage
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Safety chains
Always make sure that the safety chains are correctly secured on the vehicle. The safety chains require sufficient play and can sag, but should not touch the ground
Integrating into the anti-theft alarm system
The trailer is integrated into the anti-theft alarm system if the following requirements are met:
If the vehicle is equipped with a factory-installed anti-theft alarm system and trailer hitch.
If the trailer is connected to the electrical system in the towing vehicle.
If the vehicle and trailer electrical systems are functioning correctly and are not damaged.
If the vehicle was locked using the vehicle key and the anti-theft alarm system is active.
When the vehicle is locked, the alarm will be triggered if the electrical connection to the trailer is disconnected.
Trailers with LED taillights cannot be integrated into the anti-theft alarm system due to the technology involved.
When the vehicle is locked, the alarm will not be triggered if the electrical connection to the trailer with LED taillights is disconnected.
WARNING
Improperly or incorrectly connected electrical wires can electrify the trailer and lead to malfunctions in the entire vehicle electrical system as well as accidents
and serious injuries.
Have all work on the electrical system performed only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Never connect the electrical system on a trailer to the electrical connectors for the taillights or other power sources on the towing vehicle.
WARNING
Contact between the pins on the trailer socket can cause short circuits, overloading of he electrical system, or malfunction of the lighting system, which can
result in accidents and serious injuries.
Never connect the pins in the trailer socket to one another.
Have bent pins repaired only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
A trailer that is resting on a supporting wheel or on the trailer support should not remain hitched to the vehicle. Changes to the load or tire damage may raise or
lower the vehicle. This would put great stress on the trailer hitch and the trailer, which could lead to damage to the vehicle and trailer.
If the engine is stopped and accessories on the trailer are on while there is an electrical connection through the trailer socket, then the 12 V vehicle battery will
drain.
The electrical connection to the trailer will be automatically disconnected if the charge level of the 12 V vehicle battery becomes too low.
Loading a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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General information
Always ensure that the vehicle and trailer are well balanced. Do not load the trailer unevenly by putting more weight at either the front or the back. Always store hea
objects as close as possible to or above the axle. Always secure the load on the trailer properly
Trailer load and tongue weight
The trailer load is the weight that the vehicle can tow.
The trailer tongue weight rating is the load that presses down vertically from above onto the ball mount of the trailer hitch.
Volkswagen recommends always using the maximum permissible trailer tongue weight rating
Technical data. Tongue weight that is too low affects the trailer's
handling. The maximum permissible trailer tongue weight rating of the trailer drawbar on the trailer hitch ball head must not be exceeded
The actual trailer tongue weight rating increases the weight on the rear axle and reduces the possible load in the vehicle.
In some countries, under certain conditions, a higher trailer tongue weight rating can be used. Follow the local specifications and regulations.
Towing weight
The towing weight consists of the actual weights of the loaded towing vehicle and the loaded trailer.
In some countries, trailers are divided into classes. Volkswagen recommends consulting with an authorized Volkswagen dealer or authorized Volkswagen Service
Facility about suitable trailers. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Tire pressure
The tire pressure for the tires on the trailer is based on the recommendation of the trailer manufacturer.
When towing a trailer, inflate the tires on the towing vehicle to the maximum permissible tire pressure
Tire pressure.
WARNING
Sliding loads can considerably impair driving stability and trailer safety and increase the risk of accidents and serious injuries.
Always load trailers correctly.
Always secure cargo with suitable and undamaged cords or tensioning straps.
WARNING
If the Gross Axle Weight Rating, tongue weight, Gross Vehicle Weight Rating, or towing weight of the vehicle and the trailer are exceeded, accidents and serious
injuries can result.
Never exceed the specified values Technical data.
Never exceed the maximum Gross Axle Weight Rating on the front or rear axle. Never exceed the maximum Gross Vehicle Weight Rating for the front and
rear weight of the vehicle.
Driving with a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Characteristics when driving with a trailer
When driving with a trailer with an overrun brake, first brake gently then rapidly. This avoids braking jolts due to the trailer wheels locking.
The braking distance increases due to the gross combination weight (of the trailer and vehicle).
Use the engine as an additional brake on slopes. Otherwise the brake system may overheat and possibly fail.
Select a lower gear when driving with an automatic gearbox in Tiptronic mode.
The vehicle's center of gravity, and thereby also its driving characteristics, are changed by the towing weight and the increased total weight of the vehicle and
trailer.
An empty towing vehicle and loaded trailer create a very unfavorable weight distribution. Drive very carefully and slowly with this combination.
Driving on hills with a trailer
Depending on the angle of the hill and the total weight of the trailer, a parked trailer may roll back slightly when you start driving.
When towing a trailer, start on a hill as follows:
1. Press and hold the brake pedal.
2. Pull and hold the
switch one time to hold the trailer in place with the electronic parking brake.
3. Engage the
selector lever position.
4. Release the brake pedal.
5. Start driving slowly.
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6. Only release the
switch once the engine has created enough drive power to start driving.
WARNING
Towing a trailer incorrectly can result in loss of control of the vehicle and cause serious injuries.
Driving with a trailer and transporting heavy or large objects can change the vehicle handling performance and increase the braking distance.
Ensure sufficient visibility behind you. Attach additional rearview mirrors if rear visibility is impaired due to the trailer. Volkswagen recommends the use of
Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Always drive carefully and try to anticipate what may be ahead. Brake earlier than usual.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Reduce the vehicle speed, especially when driving
downhill.
Accelerate with extra care and caution. Avoid abrupt and sudden driving and braking maneuvers.
Take particular care when overtaking. Reduce vehicle speed as soon as you detect the slightest swaying movement in the trailer.
Never try to “straighten out” a swaying vehicle and trailer by accelerating.
Adhere to the applicable local maximum speed limit, which may be lower for vehicles towing a trailer than it is for vehicles that are not towing a trailer.
Trailer stabilization
Please read the introductory information and heed the Warnings and Notice
and Introduction.
If a trailer is hitched to the vehicle and it begins to sway, the trailer stabilization can detected this and countersteer.
Trailer stabilization is an additional feature of the Electronic Stability Control (ESC).
If the system detects that the trailer is swaying, the trailer stabilization will automatically countersteer to the reduce “vibration” of the trailer.
Trailer stabilization requirements
The trailer hitch must be installed at the factory or a compatible trailer hitch must be retrofitted.
Electronic Stability Control (ESC) and Anti-Slip Regulation (ASR) must be active. The
or
indicator light in the instrument cluster must not be on.
The trailer must be connected to the electrical system in the towing vehicle using the trailer socket.
The driving speed must be less than 37 mph (60 km/h).
The maximum tongue weight must be used.
The trailer must have a fixed drawbar.
Braked trailers must have a mechanical overrun protection device.
WARNING
Do not allow the increased convenience provided by the trailer stabilization to tempt you into taking risks.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Accelerate carefully on slippery roads.
Take your foot off the accelerator pedal when a system is actively regulating.
WARNING
The trailer stabilization may not be able to detect all driving situations correctly.
The trailer stabilization switches off when ESC is deactivated.
Trailer stabilization may not always detect if a light trailer is swaying and stabilize it.
When driving on slippery roads with poor traction, the trailer can still jackknife despite the trailer stabilization.
Trailers with a high center of gravity can tip before you notice any swaying back and forth.
If there is no trailer hitched to the vehicle but there is a connector in the trailer socket, for example from a bike carrier with lights, sudden braking
maneuvers may occur automatically in extreme driving situations.
Trailer hitch
Ball mount holder
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Fig. 153 Dimensions of the ball mount holder and receptacle.
Suspended height of the ball mount.
Distance between socket pin and ball mount.
To pull a trailer you must have installed the necessary cabling, including a socket, and the corresponding trailer hitch. Since pulling a trailer represents a heavy stra
for the vehicle towing it, connecting the trailer to the towing vehicle and correct dimensions for the receptacle and the ball mount holder are extremely important in
order for the towing vehicle to cope with the strain to be placed on it.
The mount requires a special shape and size of ball mount holder and ball mount. This affects both the suspended height of the ball coupling fig. 153
and the
distance between the socket pin and the ball coupling fig. 153
These dimensions determine the distribution of strain on the receptacle and the connections to the vehicle during towing. When purchasing a ball mount holder and
a ball mount, always ensure that these will cope with the requirements.
Dimensions of the ball mount holder
The suspended height fig. 153
from the top of the ball mount to the top of the neck must not exceed 50.8 mm (2 inches).
The distance between the socket pin and the ball mount fig. 153
must not exceed 209.55 mm (8 1/4 inches) from the middle of the ball mount to the midd
of the eye of the pin.
The diameter of the ball mount may not exceed 50.8 mm (2 inches).
Ball mounts and holders which do not meet these specifications could damage your car or could fail completely
Securing cables
In some countries, unbraked and braked trailers must be secured by means of securing or breakaway cables.
Follow the country-specific regulations for using a securing cable.
1. Secure the securing or breakaway cable to the provided ball mount eyelet.
2. Guide the cable through the eyelet and hook it in the karabiner
WARNING
Incorrect mounting or the use of an incorrect trailer hitch can lead to the trailer becoming detached from the towing vehicle during the journey, potentially
causing serious accidents and injuries.
Only have work on your trailer hitch or the retrofitting of a trailer hitch carried out by an authorized Volkswagen dealer or authorized Volkswagen service
facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
An improperly secured trailer can cause accidents and injuries.
Never drape the securing or breakaway cable of the trailer loosely over the ball mount.
CAUTION
Always remove the ball mount holder when you do not require it, in order to reduce the risk of injuries in a rear-end collision.
NOTICE
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Fitting an unsuitable ball mount can cause vehicle damage and invalidation of the operating license.
Use the ball mount supplied by the factory or a ball mount approved for your vehicle model and its model year.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
Your vehicle was not designed to tow trailers requiring larger ball heads than those specified. Never use ball mounts with a diameter that exceeds
50.8 mm (2 inches).
Never use an adapter in order to use a larger ball mount.
If necessary, you may use an adapter to enable you to mount a bicycle carrier or similar. Always observe the weight specifications when doing so. These
should never cover your tail lights.
Retrofitting a trailer hitch
Volkswagen recommends having a trailer hitch retrofitted by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. For example,
modifications to the cooling system or installation of heat shields may be necessary. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Mount the trailer hitch in accordance with the instructions supplied.
A retrofitted, non-removable trailer hitch must not cover the label or the lighting system on the rear of the vehicle. Note the country-specific regulations for using a b
mount
WARNING
Improperly or incorrectly connected electrical wires can lead to malfunctions in the entire vehicle electrical system as well as accidents and serious injuries.
Never connect the electrical system on a trailer directly to the electrical connectors for the taillights or other unsuitable power sources. Only use suitable
connectors to connect the trailer.
If retrofitting the vehicle with a trailer hitch, have the work performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
A trailer hitch that is installed incorrectly or that is not suitable for the vehicle can lead to the trailer separating from the vehicle that is towing it. This can cause
accidents and fatal injuries.
Only use trailer hitches that are provided for the vehicle model, model year and vehicle equipment by the corresponding manufacturer. Volkswagen
recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Roof rack
Introduction
Depending on the model, the vehicle may be designed to have a roof rack installed.
Bulky objects can be transported on the vehicle roof using the roof rack.
If you are not sure if your vehicle is designed to have a roof rack installed, check with an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only use roof racks that are approved by Volkswagen for use with your vehicle.
Do not use or retrofit a roof rack if this is not approved for your vehicle.
WARNING
When transporting heavy or large objects on the roof rack, your vehicle's driving characteristics could change because of the different center of gravity or
increased wind resistance.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Large, heavy, long, or flat objects can have a negative effect on the vehicle’s aerodynamics, center of gravity, and handling.
Avoid abrupt and sudden driving and braking maneuvers.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
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WARNING
If a roof rack that is not approved for the vehicle is installed or a roof rack is installed on a vehicle that is not designed for using a roof rack, accidents and
serious injuries can occur.
Only use roof racks that are approved by Volkswagen for the vehicle.
Never install a roof rack on a vehicle that is not approved for using a roof rack.
If a roof rack is not approved but is installed anyway, the rack could come loose while driving and fall off the roof.
NOTICE
Installing any type of roof rack on a vehicle where this is not approved can cause serious vehicle damage.
Driving with a roof rack fitted increases the air resistance of the vehicle and thus also the fuel consumption. This reduces the potential range of the vehicle. This
applies to all roof racks and any objects transported on them, such as bicycles and skis.
Mounting a roof rack
Please read the introductory information and heed the Warnings and Notice
and Introduction.
For safety reasons, special roof racks are needed to transport luggage, bicycles, surfboards, skis and boats safely.
Only use roof racks that are provided for the vehicle model, model year and vehicle equipment by the corresponding manufacturer.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
Mounting a roof rack on the roof rail
Mount the roof rack in accordance with the instructions supplied.
After the roof rack has been mounted, the rack base can now be secured to it
Remove the roof rack in the following scenarios
If the roof rack is no longer needed.
Before driving through an automatic car wash
If the height of the vehicle exceeds the maximum height limit, for example in a garage
NOTICE
The height of the vehicle changes when a roof rack is installed and when there is cargo secured on it. Compare the height of the vehicle with height
clearances, for example for underpasses and garage doors.
Parts on the roof of your particular vehicle (depending on the vehicle equipment), e.g. the roof antenna, and the trunk lid's range of movement must not
be impaired by the roof rack and the luggage.
WARNING
Securing the roof rack and base incorrectly or using them incorrectly can cause the cargo or the entire assembly to come loose from the vehicle roof, which can
cause accidents and injuries.
Only use the roof rack and base if they are undamaged and secured correctly.
Always mount the roof rack and base correctly. Always observe the assembly instructions provided by the manufacturer.
Secure the roof rack only at the locations intended for this.
Always mount special rack assemblies for bicycles, skis, surfboards, etc. correctly. Always observe the assembly instructions provided by the
manufacturer.
Check the roof rack mounts before starting a journey and, if necessary, retighten them after a short distance. On long trips, check the threaded
connections and fasteners each time you take a break.
Do not make any modifications or repairs to the roof rack or base.
A fitted roof rack increases air resistance and therefore may reduce the vehicle's range.
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Loading the roof rack
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Maximum permissible roof weight
The maximum permissible roof load is 75 kg (165 lbs).
The roof load consists of the weight of the roof rack and the items carried on the roof rack
Always check the weight of the roof rack and the items that will be transported on it. Weigh the items if necessary.
When using a roof rack with a low load limit, do not load the rack with the maximum permissible roof load. In this case, only load the roof rack to the weight limit list
in the installation guide.
Distributing the load
Distribute the load evenly and secure it correctly
Checking that everything is secure
Once you have fitted the roof rack, drive a short distance and then check all the fasteners. Keep checking them regularly
WARNING
Accidents and serious injuries can result if the maximum permissible roof weight is exceeded.
Never exceed the specified roof load, the Gross Axle Weight Rating, and the Gross Vehicle Weight Rating of the vehicle.
Do not exceed the load limit of the roof rack, even if the roof load is below the limit.
WARNING
Items that are secured loosely or incorrectly could fall off the roof rack and cause accidents and injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
NOTICE
Make sure the trunk lid does not run into the roof load when opening the lid.
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Fuel and emissions control system
Safety precautions for handling fuel
WARNING
Handling fuel incorrectly can cause explosions, fires, severe burns, and other injuries.
Before refueling, switch off the engine, the ignition and your cell phone, as well as other radio equipment.
To reduce the risk of discharging static electricity, do not enter the vehicle while refueling.
Make sure that the fuel tank cap is sealed correctly and no fuel is leaking out.
Note the applicable safety precautions and local regulations for handling fuel.
WARNING
Refueling incorrectly can cause fires, serious injuries, and vehicle damage.
Only use fuel that is approved for your vehicle.
Do not use any fuels containing metal and only use service additives approved by Volkswagen in the respective proportion.
Immediately remove any fuel that has spilled on vehicle components.
CAUTION
Fuel may leak out of reserve canisters. This can cause fires and injuries.
Do transport any reserve canisters in the vehicle.
Fuels can contaminate the environment. Collect any leaking operating fluids and dispose of them according to legal regulations.
The fuel filler flap does not have an emergency release. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
Fuel types and refueling
Introduction
The fuel filler flap is located on the right rear side of the vehicle.
Designation of fuels and fuel standards
Refer to
and Safety precautions for handling fuel.
Fig. 154 On the inside of the fuel filler flap: fuel label (general example)
Fuel label
The type of fuel to use depends on the vehicle engine. When your vehicle leaves the factory there is a fuel information sticker inside the tank flap with notes about
the minimum required fuel type for your vehicle fig. 154.
The name specifies which fuels are suitable for the vehicle. This is a minimum requirement
27
Fuel standards
The fuel used must meet one of the following standards. The vehicle must not be refueled with other fuels
If fuel with the specified standards is not available, contact suitably qualified professionals for information about which fuels are suitable for the vehicle. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Gasoline
Gasoline and methanol mixture
AKI 87 or higher.
Maximum 3% methanol.
Gasoline and ethanol mixture
AKI 87 or higher.
Maximum 15% ethanol.
Gasoline and MTBE mixture
AKI 87 or higher.
Maximum 15% MTBE.
NOTICE
Refueling with non-standard and non-approved fuels can cause reduced performance and considerable damage to the engine and the fuel system.
Before refueling, check if the fuel specification at the fuel pump meets the vehicle specifications.
Only refuel using fuels that conform to the specified standards and name to reduce the risk of damage to the fuel system and engine malfunctions.
Gasoline
Refer to
and Safety precautions for handling fuel.
Gasoline types
The gasoline types differ in terms of their AKI (Anti-Knock Index) specification, which is given from the formula (RON
+MON)/2, or the Research Octane Number
(RON) specification. The vehicle may also be fueled with gasoline that has a higher AKI or RON than what is required by the engine. However, this will not improve
fuel consumption or engine power.
Arteon, Atlas 2.0 and Jetta GLI: Volkswagen recommends using premium-grade fuel with AKI 91 or ROZ 95 in order to achieve the specified power and torque.
The fuel information label may have multiple gasoline types, for example AKI 93 min. 91. The highlighted gasoline type, AKI 93 in this example, is the preferred
gasoline type for which the vehicle is designed and optimized. The listed alternative gasoline type, AKI 91 in this example, should only be used if the preferred type,
AKI 93 in this example, is not available.
If your vehicle has a gasoline engine, fuel it only with gasoline that does not contain any metal (no lead, manganese or iron)
The most frequently purchased gasoline types in the USA and Canada have the following octane values, which are normally listed on the fuel pump:
Regular (normal gasoline): AKI 87 to 90 or ROZ 91.
Premium (super gasoline): AKI 91 to 93 or ROZ 95.
Volkswagen recommends using “TOP TIER Detergent Gasoline”, which is available in some regions, for example North America, Central America and South
America. For more information on “TOP TIER Detergent Gasoline”, visit the official website at:
NOTICE
Using gasoline that does not meet the minimum octane number requirements may reduce engine performance, while the use of poor-quality gasoline or
gasoline with an AKI of below 87 or a ROZ of under 91 could also result in engine damage.
Refueling
Refer to
and Safety precautions for handling fuel.
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