Volkswagen Atlas Cross Sport (2023 year). Manual in english - page 8

 

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Volkswagen Atlas Cross Sport (2023 year). Manual in english - page 8

 

 

Only ever use a single 12 V socket at maximum power.
115 V socket
Fig. 142 In the center console at the rear: 115 V socket (depending on the vehicle equipment).
The maximum power is 150 watts (peak power: 300 watts).
The socket is activated automatically if you plug in a connector while the engine is running. If enough power is available, you may be able to use the socket, even if
you have switched off the engine
Connecting an electrical device
1. To unlock the integrated child safety lock, remove the cover if necessary and insert the connector all the way into the socket.
Electricity will not start to flow through the socket until the child safety lock is unlocked.
LED display on the socket fig. 142.
Green LED comes on: The child safety lock is unlocked. The socket is ready for operation.
Green LED is blinking: The ignition is switched off but there is still
enough power to continue supplying the socket for up to ten minutes. If you pull out the connector within this period, the socket will be switched off and you will
not be able to use it again without switching the ignition back on. Red LED is blinking: There is a malfunction, e.g. cut-off due to overcurrent or excessive
temperature.
Temperature cut-off
The inverter of the 115 V socket automatically shuts down when a certain temperature is exceeded. The cut-off prevents overheating due to devices that are
connected drawing excessive power and overheating due to high ambient temperatures. You will not be able to use the 115-volt socket again until it has cooled
down.
In order to use the 115-volt socket again once it has cooled down, if a device is connected you must remove the connector connecting it to the socket and then plug
it back in again. This prevents electronic devices from inadvertently being switched back on.
DANGER
High voltage in the electrical system can cause electric shocks, serious burns, and fatal injuries.
Do not spill any liquids on the socket.
Do not insert any adapters or extension cables into the 115-volt socket. The integrated child safety lock will otherwise be switched off and the socket will
be live.
Do not insert any objects that conduct electricity, such as knitting needles, into the contacts of the 115 V socket.
NOTICE
Do not suspend excessively heavy devices or connectors (e.g. power supply units) directly from the socket.
Do not connect lamps containing a neon tube.
Only connect devices to the socket if the voltage of these devices matches the socket voltage.
The built-in overcurrent cut-off prevents electronic devices with a high inrush current from being switched on. In this case, disconnect the power supply
unit from the electronic device, wait approximately 10 seconds and then reconnect it.
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With some devices, the functionality of the 115-volt socket may be impaired due to the relatively low power (wattage).
213
Data transmission
Cyber security
Cyber security describes measures that
reduce the risk of illegal access to
vehicle functions, data and control
modules caused by malware or an
Internet attack.
What are connectivity components?
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be
exchanged between the vehicle and external devices or the Internet. The following connectivity components may not be available in all vehicles:
Diagnostic connection port
Control module with installed eSIM card.
Mobile phone interface
App-Connect.
Wi-Fi hotspot.
NFC radio technology.
Bluetooth interface.
USB port.
SD card slot.
SIM card slot.
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of
unauthorized access to vehicle systems.
Security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software
and security mechanisms in the vehicle may also be updated at various times.
Generally, system updates improve the security, stability, and processing speeds of the vehicle systems in vehicles that have already been produced.
WARNING
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and vehicle functions. This can cause serious accidents and
fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell
phones.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by manipulated data and
malware.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
Regularly update the antivirus program using the provided system updates or upgrades provided by the vendor.
Wired and wireless connections
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Introduction
Some external devices can be connected to the Infotainment system using the wired and wireless connections in the vehicle, if available.
The type and quantity of wired and wireless connections depend on the vehicle equipment and country. The connections may differ within a model line or in a mode
with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was placed in the vehicle at the factory, if
available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
Only use a suitable and undamaged connector cable for wired connections.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing lightly. Pressing strongly can damage the
device connection and the plug on the connector cable.
The connector cable must not be pinched or bent sharply.
Using unsuitable or damaged connector cables can cause malfunctions and damage to the device.
If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function of the connecting cable, if necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice
Introduction.
Using the USB port, you can transfer
data and charge devices or only charge
devices.
USB-C port
Fig. 143 USB-C connection in the vehicle (general example).
The vehicle may contain the following USB-C ports:
Symbol for a USB port for data transmission and charging.
Symbol for a USB port for charging only.
Possible USB port installation locations
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
In the center console.
At the base of the interior rearview mirror.
In the storage compartment in the center console.
In the compartment underneath the center armrest.
USB ports at the rear seats only come with a charging function.
Available Data Transfer Functions
The following USB data transfer functions are available depending on the vehicle equipment.
215
App-Connect App-Connect.
Media playback Media mode.
Update, e.g. of the navigation data Navigation data.
Available Charging Power
Voltages up to 20 V are provided via the USB port, which enables up to 45 W charging power.
Depending on the vehicle equipment, the following charging profiles may be supported by the USB ports:
Legacy charging (2.5 W).
BC1.2 (7.5 W).
USB-C charging (15 W).
USB power delivery (up to 45 W).
The actual charging power of the connected device depends on the following aspects:
Supported charging profiles.
Device charge level.
Device temperature.
Charging cable used.
For double USB ports, the charging power can be split between both ports.
Instructions and restrictions
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Bluetooth® interface
Please read the introductory information and heed the Warnings and Notice
Introduction.
The Bluetooth interface is a wireless connection.
In Bluetooth audio mode, audio files that are on a Bluetooth audio source that is connected via Bluetooth, such as a cell phone, can be played through the vehicle
speakers.
Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this function.
Bluetooth profiles
The Infotainment system is equipped with a Bluetooth interface at the factory.
A maximum of three Bluetooth devices can be connected at the same time.
The following Bluetooth profiles may be available in the specified version or in another version:
HFP 1.7.
Telephony and handsfree mode.
A2DP 1.3.
Music playback.
AVRCP 1.6.
Display and operation for music playback.
Transfer of cover art.
PBAP 1.2.
Access to phone book and call lists.
MAP 1.4.
Access to SMS and e-mail.
SPP 1.2.
Serial data transfer via Bluetooth.
Requirements
The Bluetooth audio source supports the A2DP Bluetooth profile.
The
Bluetooth audio (A2DP/AVRCP) function is activated in the Bluetooth settings menu.
216
Controlling playback
The extent that the Bluetooth audio source can be controlled by the Infotainment system depends on the type of Bluetooth audio source that is connected.
For media players that support the AVRCP Bluetooth profile, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth
audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainmen
system.
Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly.
On a connected Bluetooth audio source, all warning and operation tones, such as touch tones on a cell phone, should generally be switched off to avoid
interference and malfunctions.
Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port
at the same time, the
Bluetooth audio connection may be automatically disconnected.
Connecting an external audio source via Wi-Fi
Please read the introductory information and heed the Warnings and Notice
Introduction.
The Wi-Fi connection is a wireless connection.
In Wi-Fi audio mode, sources such as cell phones that are connected via Wi-Fi can be used for audio streaming.
The availability of the Wi-Fi function depends on the country and the Infotainment system being used.
Requirements
The connected audio source has a suitable app or supports media sharing using the UPnP standard.
There must be a Wi-Fi connection to the audio source.
Starting Wi-Fi audio streaming
1. Lower the volume on the Infotainment system.
2. To open the Media main menu, tap MENU
3. Start the UPnP server application or a suitable app for audio playback on the Wi-Fi audio source.
4. Tap
and select
Wi-Fi .
5. Follow the instructions shown on the Infotainment system screen and on the Wi-Fi audio source screen.
The function key for selecting the audio source
in the Media main menu can vary if another audio source is connected with the Infotainment system, e.g. by
USB
, and is selected.
Controlling playback
The extent to which the Wi-Fi audio source can be controlled by the Infotainment system depends on the type of Wi-Fi audio source that is connected.
Wi-FI hotspot
Introduction
The "Wi-Fi hotspot" function is not available in all countries and vehicles.
Some Infotainment systems can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client).
A data connection is required for connecting to the Internet and for certain functions, such as using VW Car-Net.
The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe
legal regulations for the country where you are operating the vehicle.
There may be fees for the required data connection. Volkswagen recommends using a mobile phone plan with a flat rate data package due to the possible
volume of data. Information on this can be obtained from the mobile network provider.
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data plans online, especially in other
countries.
When crossing the border into countries with different permitted radio frequencies than your own country, use of the wireless function/the Wi-Fi must be
deactivated to comply with legal provisions. The wired functions are not affected by this restriction and can still be used.
Opening the Network settings menu
1. To open the System Settings menu, tap MENU
Or: to open the Car-Net settings (mobile online services) menu, open the Car-Net main menu and tap
2. To open the Network settings menu, tap Network.
3. Tap the function key of the respective section to configure the settings.
Changes will be automatically applied when the menu is closed.
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The Network settings menu is only visible if a SIM card is in the Infotainment system, if there is an active Bluetooth rSAP connection or if a suitable CarStick is
connected to the Infotainment system.
Function keys in the Network settings menu
Network settings
The submenu opens for connection settings with the mobile phone service provider (Mobile network settings menu) from whom the SIM card
was purchased.
Data roaming:Data roaming is deactivated. To use a data connection while out of the country, data roaming must be activated. This may result in additional
charges. For information on roaming fees, contact the mobile phone service provider.
Current connection details :Display of data packets sent and received through the Infotainment system. This display may differ from the mobile phone network
provider data.
Restore factory settings :Restoring the factory settings deletes all previous inputs and settings.
Internet connection :Opens a context menu with the options Do not allow (data connection will not be established), Show disclaimer (data connection will only
be established after the prompt is confirmed) and Always allow (data connection will be established automatically).
Function keys in the Mobile network settings menu
Access point name :Mobile network provider's access point name for the mobile network connection. The name is automatically preset and, if necessary, can
be manually changed according to the respective mobile phone service provider specifications.
User name :User name when accessing the mobile network provider access point. The user name is automatically preset and, if necessary, can be manually
changed according to the respective mobile phone service provider specifications.
Password :Password to connect to the mobile network. The password is automatically preset and, if necessary, can be manually changed according to the
respective mobile phone service provider specifications.
Authentication :Depending on the mobile network provider, authentication (verification of identity) may be necessary. If this is the case, select Secure. If not,
select Normal.
Reset automatic connection settings :Any entries and settings that have been made are reset to the default settings.
Establishing a data connection
Wi-Fi (9.2" version and 8" version)
Wi-Fi in accordance with IEEE 802.11 b/g/n.
2.4 GHz and 5 GHz data transfer.
Two Wi-Fi modes at once:
Tethering (2.4 GHz).
2.4 GHz access point.
Up to eight Wi-Fi devices can be connected at the same time.
Internet connection via Wi-Fi:
Tethering via cell phone.
Hotspot for clients in the vehicle.
Apple CarPlay™ via Wi-Fi.
Android Auto™ via Wi-Fi.
Simplified pairing process via WPS, NFC or QR code .
Possible data connection types
SIM card in SIM card reader:
Suitable SIM card in the SIM card reader. Allow Internet connection must be activated in the Network settings menu. A stable
network connection is only possible with a compatible SIM card.
Bluetooth Profile rSAP:
The Infotainment system is connected to a suitable cell phone via the Bluetooth profile rSAP. Allow Internet connection must be
activated in the Network settings menu.
External Wi-Fi device:
Use the Wi-Fi hotspot on an external cell phone.
eSIM (embedded SIM):The vehicle has a control module with installed eSIM card (eSIM). In order to use the Wi-Fi hotspot, you need to purchase data plans via
the In-Car Shop or via the online shop of our mobile communications partner.
The types of possible data connections depend on the country and equipment.
Requirements
Network settings Allow Internet connection is activated in the settings menu.
Or: Data connection Integrated data connection is activated.
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Wi-Fi initial setup
The Infotainment systems “Composition Media” and “Discover Media” can use two separate Wi-Fi nodes:
The Wi-Fi node of the Infotainment system for using Media Control.
Wi-Fi node of the control module for Internet access that is installed at the factory, depending on the vehicle equipment.
In order to use Media Control and online functions simultaneously, the following requirements must be fulfilled:
Your vehicle has been added to your VW Car-Net user account.
You have paid for a data plan for your vehicle.
The Wi-Fi nodes have been connected to each other.
Connecting WiFi nodes
1. Log in to the user account via the VW Car-Net app or the VW Car-Net portal and select the vehicle.
2. Search for the network name (SSID ) and select the network key (password) for the vehicle as follows:
In the portal, under User
Wi-Fi SSID and password.
Or: in the app, under User
Wi-Fi SSID & password.
3. Connect the Infotainment system's Wi-Fi node as a client to the control module's Wi-Fi node. To do this, use the SSID and the network key.
Following these steps allows the Infotainment system to run Media Control while also being connected to the Internet.
For further information or to log into your VW Car-Net user account, go to www.vw.com/carnet.
Upload and download speeds may be reduced and data transfer between devices connected to the Wi-Fi may be slower than normal for technical reasons.
1) Not available in all vehicle models.
Setting up and deactivating a Wi-Fi hotspot
The Infotainment system can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
To connect to the Internet and, for instance, to be able to use VW Car-Net, a data connection is additionally required, for example via an internal eSIM card, a
CarStick or an external Wi-Fi device. The possible types of data connections depend on the country and the Infotainment system being used.
Connecting to Wi-Fi
1. Tap MENU
Wi-Fi Infotainment system as hotspot.
2. Activate the
Mobile hotspot checkbox.
3. Search for the Wi-Fi device name that is displayed.
4. Enter the network key that is displayed on the Wi-Fi device and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
5. Repeat the process to connect additional Wi-Fi devices.
The hotspot name and network key are automatically generated. You can change these and set your own hotspot name and network key.
Deactivating a Wi-Fi hotspot
1. Open the Hotspot settings (Wi-Fi) menu. To do so, tap MENU
Wi-Fi Infotainment system as hotspot.
2. Deactivate the
Mobile hotspot checkbox.
The Wi-Fi hotspot is deactivated.
Quick connection
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be
executed by scanning in a QR code.
WPS with the Infotainment system as a Wi-Fi hotspot
1. Tap MENU
Wi-Fi Mobile hotspot (Wi-Fi).
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device to be connected.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
4. Repeat the process to connect additional Wi-Fi devices.
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all connection attempts will fail.
WPS with Infotainment system as client
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1. Tap MENU
Setup
Wi-Fi Wi-Fi.
2. Tap WPS quick connection (WPS button).
3. Activate WPS on the external Wi-Fi device.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
WPS is not supported by all cell phones or some external Wi-Fi devices. In this case, connect manually:
Setting up the Infotainment system as a Wi-Fi hotspot
Wi-FI hotspot, Setting up and deactivating a Wi-Fi hotspot .
Connecting the Infotainment system as client to the hotspot of an external Wi-Fi device.
App-Connect
Introduction
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the Infotainment system screen.
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and a Wi-Fi connection.
The following technologies may be available:
Apple CarPlay™.
Apple CarPlay™ Wireless.
Android Auto™.
Android Auto™ Wireless.
MirrorLink®.
Which App-Connect technologies are available to you depends on the country and on the cell phone in use.
MirrorLink, Apple CarPlay and Android Auto are technologies which are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if
these technologies are canceled, discontinued or deactivated during the service life of the vehicle.
You can find more information on the Volkswagen website.
App-Connect wireless function in the event of border crossings
In the event of border crossings into countries with different permissible radio frequencies than your own country, please note the following:
The App-Connect wireless function may be limited due to legal provisions, or may not be possible at all. This can be indicated by a message in the Infotainmen
system.
The App-Connect wireless function must be deactivated due to legal provisions. The Wi-Fi hotspot must be deactivated.
This does not apply to wired functions.
Opening the App-Connect main menu
Navigation to the App-Connect main menu depends on the Infotainment system being used.
1. Tap
Or: tap MENU
Or: press APP .
Setting up App-Connect Wireless
In order to use App-Connect Wireless, first pair the cell phone with the Infotainment system.
Connecting a cell phone for the first time
1. Unlock the cell phone.
2. Activate Wi-Fi reception and Bluetooth on the cell phone.
3. Connect the cell phone to the Infotainment system via a USB cable or Bluetooth.
4. Open the App-Connect main menu if it does not open automatically.
5. Select the cell phone and your preferred technology.
6. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.
7. Disconnect the USB connection and re-connect with the Infotainment system using Wi-Fi or Bluetooth.
App-Connect Wireless set-up is complete.
Pairing is complete. The paired cell phone can now use App-Connect Wireless in the future without a USB connection.
22
If any pop-up menus were dismissed during the connection process, App-Connect Wireless will not be available. In this case, Volkswagen recommends deleting the
devices from the cell phone settings and Infotainment system and restarting the connection process.
App-Connect Wireless may not be supported by all technologies.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
Only use apps when the vehicle is stationary.
WARNING
If apps are used that are not suitable or that are not used correctly, this may result in vehicle damage, accidents, and serious injuries.
Protect the cell phone and its apps from misuse.
NOTICE
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning apps, inadequate programming of apps, insufficient network
strength, data loss during transmission, or misuse of cell phones.
Apps
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Content from Volkswagen apps and third party provider apps displayed on cell phones can be displayed on the Infotainment system screen using Volkswagen App-
Connect.
Apps from third-party providers may be incompatible.
The use of apps and the required mobile phone connection may be subject to additional charges.
Apps can be based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers of the apps may vary.
Furthermore, some apps depend on the availability of services from third party providers.
It cannot be guaranteed that the apps that are offered will be able to run on all cell phones and with all operating systems.
The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and enhanced without notice.
To avoid driver distraction, only certified apps can be used while driving.
Symbols and settings for App-Connect
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Symbols in the App-Connect menu
The symbols present depend on the type of Infotainment system and the vehicle model.
Show further information.
Open the App-Connect settings menu.
Open the App-Connect settings menu.
Select the Apple CarPlay technology.
Select the Android Auto technology.
Select the MirrorLink technology.
Setting options in the App-Connect settings menu
The setting options depend on the integrated Infotainment system.
Mobile devices:
Open the device manager.
Activate data transmission for VW apps: Data transmission for VW apps is activated.
Allow MirrorLink messages to display: Messages are displayed when using MirrorLink.
Apple CarPlay™
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Requirements
The following requirements must be met in order to use Apple CarPlay:
The iPhone must support Apple CarPlay.
Voice control (Siri) must be activated on the iPhone.
Apple CarPlay must be activated in the iPhone settings without restrictions.
The iPhone must be connected to the Infotainment system with a USB connection. Only USB ports with data transfer are suitable for use with Apple CarPlay
The USB cable being used must be an original cable from Apple.
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Apple CarPlay Wireless: Bluetooth and Wi-Fi must also be activated on the iPhone.
These technologies may not be available in all countries.
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the Volkswagen and Apple CarPlay website or at
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting an iPhone for the first time, follow the instructions on the Infotainment system screen and the iPhone display.
The requirements must be met in order to use Apple CarPlay.
Start Apple CarPlay:
1. To open the App-Connect main menu, tap MENU App-Connect
Or: press APP .
2. To connect to the iPhone, tap
Apple CarPlay.
Disconnecting
1. To open the App-Connect main menu, tap
in Apple CarPlay mode.
2. To end the active connection, tap
or
The presentation of the function keys in the display may vary.
Special conditions
During an active connection with Apple CarPlay, the following conditions apply:
Bluetooth connections between the iPhone and the Infotainment system are not possible.
If there is an active Bluetooth connection, it will be automatically ended.
Phone functions are only possible via Apple CarPlay. The functions described for the Infotainment system are not available.
The connected iPhone cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which was started last ends the previous
active one.
Depending on your Infotainment system, you can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
Voice control
The “voice control” function depends on the vehicle equipment.
1. Tap
briefly to start the Infotainment system voice control.
Or: to start voice control (Siri) on the connected iPhone, tap and hold
Android Auto™
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Requirements
The cell phone - hereafter referred to as a smartphone - must support Android Auto.
An Android Auto app must be installed on the smartphone.
If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB connection that allows data transfer.
The USB cable used must be an original cable from your mobile device manufacturer.
Android Auto Wireless: Bluetooth and Wi-Fi must also be activated on the smartphone.
These technologies may not be available in all countries.
Information on technical requirements, compatible smartphones, certified apps and availability can be found on the Volkswagen and Android Auto websites or
at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a smartphone for the first time, follow the instructions on the Infotainment system screen and the smartphone display.
The requirements must be met in order to use Android Auto.
1. Tap MENU
to open the App-Connect main menu.
222
Or: press APP .
2. Tap
Android Auto to establish the connection with the smartphone.
Disconnecting
1. To open the App-Connect main menu, tap Close
in Android Auto mode.
2. Tap
to end the active connection.
Special conditions
During an active connection with Android Auto, the following conditions apply:
An active Android Auto device can also be connected with the Infotainment system via Bluetooth (HFP profile) at the same time.
Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the Android Auto device is connected to the
Infotainment system via Bluetooth at the same time.
An active Android Auto device cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which was started last ends the previous
active one.
You can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
Voice control
The “voice control” function depends on the vehicle equipment.
1. Tap
briefly to start the Infotainment system voice control.
Or: Tap and hold the
button to start voice control of the connected smartphone.
MirrorLink®
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Function keys
Returns to the App-Connect main menu. Here you can end the MirrorLink connection, connect another cell phone, or select another technology.
Tap to
close apps that are open. Then tap the apps to be closed or tap the Close all function to close all open apps.
Tap to display the cell phone on the Infotainment
system screen.
Open the MirrorLink settings.
Tap to return to the MirrorLink main menu.
Requirements
The cell phone must support MirrorLink.
The cell phone must be connected to the Infotainment system via a USB connection with data transfer.
The USB cable used must be an original cable from your cell phone manufacturer.
Depending on the cell phone in use, an appropriate Car Mode app must be installed on the device to use MirrorLink.
Information about technical requirements, compatible cell phones, certified apps and availability can be found via the Volkswagen and MirrorLink website or
at your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a cell phone for the first time, follow the instructions on the Infotainment system screen and the cell phone display.
The requirements must be met in order to use MirrorLink.
1. To open the App-Connect main menu, tap MENU App-Connect
Or: press APP .
2. Tap
to connect to your cell phone.
Disconnecting
1. To open the App-Connect main menu, tap the APP button in MirrorLink mode.
Or: To get to the MirrorLink main menu, tap
2. Tap
to end the active connection.
Special conditions
When there is an active connection with MirrorLink, the following conditions apply:
An active MirrorLink device can also be connected with the Infotainment system at the same time via Bluetooth.
If the MirrorLink device is connected to the Infotainment system via Bluetooth, you can use the Infotainment system phone function.
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An active MirrorLink device cannot be used as a media device in the Media main menu.
You can view information about telephone operation in the instrument cluster display.
The instrument cluster display will not show upcoming turns or display information about media mode.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
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Mobile online services
myVW with Connected Features by Car-Net®
Introduction
VW Car-Net Ready
Your vehicle is equipped with VW Car-Net hardware, including a three-button module in the roof console. In order to use the VW Car-Net services, you need a
subscription to them and to activate them. Many of the services come at an additional cost. Some services may be offered as a trial subscription for a limited period
of time.
VW Car-Net requires a mobile network connection and GPS signal availability.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
Only use apps and functions when the vehicle is stationary.
Once you have registered with VW Car-Net, positional information from the vehicle is transmitted every time one of the VW Car-Net buttons is tapped. This
also occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net functions. Volkswagen has the capability to
determine the exact position of the vehicle at any time, should this be required legally, by order or compulsory measure, or be necessary in emergencies,
provided that the VW Car-Net equipment has not been deactivated. For further information, please contact the VW Car-Net Response Center on 1-833-648-
2735. Calls may be monitored or recorded.
Volkswagen collects, processes, shares and transmits information about you and your vehicle in compliance with the VW Car-Net terms and conditions and
privacy provisions. For more information, please visit our website at www.vw.com/carnet.
Situations that can affect system functions
Please read the introductory information and heed the Warnings and Notice
Introduction.
Even if requirements for the usage of these services have been met, the performance of VW Car-Net may be impaired or blocked by various factors that are outsid
of the control of Volkswagen. In particular, this includes:
Maintenance, repairs, deactivations, software updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
Switching the mobile network standard to transmit mobile data through the telecommunications provider, for example, from UMTS to EDGE or GPRS.
Switching off an existing mobile network standard via the telecommunications provider.
Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional
circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas between tall buildings, garages, parking
ramps, underpasses, mountains, and valleys.
Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
In countries, federal states and regions where VW Car-Net not offered.
VW Car-Net® Portfolio
Please read the introductory information and heed the Warnings and Notice
Introduction.
VW Car-Net is part of Connected Vehicle Services and makes driving a Volkswagen more convenient. The In-Vehicle Services can be used via the control for voice
services in the roof console.
Emergency Call Service
If you or your passengers require medical assistance or help from the police, press the emergency call button. You will be connected to a contact partner at the
Volkswagen emergency call center, who will assess your situation and, if required, will send the police or medical help to the GPS location of your vehicle.
Only press the emergency call button if you require medical assistance or help from the police via VW Car-Net.
Volkswagen is not responsible for the reaction time of police or medical emergency services, or the assistance they provide on site.
Roadside assistance call
In the event of a breakdown, press the roadside assistance call button. You will be connected to a contact partner at VW Roadside Call Assist, who will send help to
your GPS location.
Do not use the roadside assistance call button or the information call button to request police or medical help.
Information call
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Press the information call button. You will be connected to a contact parter at the VW Car-Net call center, who can help you in the following cases, amongst others:
Logging in and registering services.
Finding and sending routes to the navigation system.
Locating VW service partners.
Registration required
If you want to use VW Car-Net, you must log in and activate the functions. Many functions require a paid subscription. Some functions can be provided with a time-
limited trial subscription. For more information on VW Car-Net functions, visit our website at www.vw.com/carnet.
After registering successfully, inform all users of the vehicle that the following data from the vehicle is sent or automatically received:
Speed
Location.
Further information.
Functions and services of VW Car-Net and every trial or paid subscription may be adjusted, ended, deactivated, reactivated or enhanced without additional
notifications. Visit www.vw.com/carnet for details regarding subscription, Terms of Use and privacy policy.
If you have any questions or would like to start a subscription, contact our VW Car-Net Response Center on 1-833-648-2735, or visit our website at
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Infotainment system
First steps
Introduction
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.
Prior to the first use
Before using the Infotainment system for the first time, read the following points to be able to fully use the available functions and settings:
Observe the safety instructions Safety instructions.
Reset the Infotainment system to factory settings.
Find your favorite radio stations and save them on the station preset buttons to quickly access them
Radio mode.
Only use suitable audio sources and data carriers Media mode.
Use current map data for the navigation system.
Pair a cell phone in order to use the phone interface to make calls
Mobile phone interface.
Register on VW Car-Net® to use related services.
Other applicable documents
In addition to this manual, please refer to the following documentation when using this Infotainment system and its components:
Supplements to your Owner's Manual.
Operating instructions for the cell phone or audio sources.
Operating instructions for external data carriers and players.
Instructions for retrofitted or additional Infotainment accessories.
Service description when using VW Car-Net services.
Safety instructions
Refer to
and
Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached
through links and is not responsible for their content.
Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and
completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.
Parking buildings, garages, underpasses, tunnels, tall buildings, mountains and valleys or electrical devices such as battery chargers can also interfere with
cell phone, GPS and radio signal reception.
Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.
Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices, and external audio and media
sources.
WARNING
The Infotainment system's central processor is networked with the control modules installed in the vehicle. As a result, if the central processor is incorrectly
repaired, removed or reinstalled, there is an increased risk of accident and injury.
Never replace the central processor with a used central processor from a scrap vehicle or from recycling.
Always have the central processor repaired, removed and reinstalled by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Driver distraction can cause accidents and injuries. Reading information on the screen, operating the Infotainment system and connecting, inserting or removing
a data carrier or audio source while driving can distract from traffic and cause accidents.
Always drive attentively and responsibly.
WARNING
Displays and information on the screen may be difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty.
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Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly.
WARNING
Setting the volume too high prevents warning chimes from being heard from outside and can cause hearing damage. This is true even if you are exposed to a
loud volume for only a short time.
Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as sirens on emergency service vehicles)
can still be heard.
WARNING
Sudden volume fluctuations may occur when the audio or media source is changed or connected.
Reduce the volume level before changing or connecting an audio or media source.
WARNING
The following conditions may prevent or cause interruptions to emergency calls, phone calls, and data transmission:
If you are in a location with no or very poor cell phone or GPS reception.
If you are in a location where there is good cell phone and GPS reception, but the telecommunications provider's mobile communications network is
malfunctioning or unavailable.
If the vehicle components required for emergency calls, phone calls, and data transmission are damaged, not operating, or have insufficient power.
If the cell phone battery is drained or if the battery charge level is too low.
WARNING
Radio stations can broadcast messages about disasters and dangers. It may not be possible to receive or send messages under the following conditions:
If you are in a location with no radio reception, or insufficient reception.
If the radio station's frequency bands are malfunctioning or not available.
If the speakers and vehicle components required for radio reception are damaged, not operating, or have insufficient power.
WARNING
In some countries and mobile networks, emergency calls can only be made under the following conditions:
A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.
Adequate network coverage is available.
WARNING
Using a cell phone or CB radio inside the vehicle without a separate outside antenna that is installed correctly may create electromagnetic energy that exceeds
permissible limits. This may be dangerous to your health and that of your vehicle occupants. This also applies if the exterior antenna is not installed correctly.
Keep the cell phone antenna at least approximately 20 cm (8 inches) away from any active medical implants, such as pacemakers, because cell phones
can impair the function of active medical implants.
Do not place a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping the cell
phone in a shirt pocket.
Immediately switch off cell phones if you suspect there is interference with an active medical implant or other medical device.
WARNING
Unsecured or incorrectly mounted cell phones, external devices, and accessories can be thrown through the vehicle interior and cause injury in the event of
sudden driving or braking maneuvers or a collision.
Secure cell phones, external devices and accessories outside of the airbag deployment zone or stow them securely.
Arrange cables for external devices and audio sources so that they are not in the way of the driver.
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WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation.
Traffic signs, signal systems, and traffic regulations take priority over the driving recommendations and displays in the navigation system.
Adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Certain events, such as road closures, can considerably increase the original estimated driving time and distance to the destination, or navigation there
may be temporarily impossible.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
Select the volume setting so that the speakers are not damaged.
User information
Refer to
and Safety instructions.
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start,
only the Rear Assist camera can be displayed.
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to
start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector lever must also be in the P or N
position. This is not a malfunction, but rather compliance with legal regulations.
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level is low.
In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume
reduction level can be adjusted.
The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup
Copyright.
If selling or loaning your vehicle, make sure that all saved data, files and settings are deleted, and that the external SD card, external audio sources and data
carriers are removed, if necessary.
Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable
functions to be carried out, data transfer must not be restricted.
Overview and controls of the 8" version and 6.5" version
Refer to
and Safety instructions.
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Fig. 144 Overview: display and control unit, 8" version.
Possible sensor areas for opening main menus:
RADIO Radio mode.
MEDIA Media mode.
PHONE Mobile phone interface.
VOICE Voice control. The sensor area does not have a function in some countries.
NAV Navigation.
APP App-Connect. The sensor area does not have a function in some countries.
SOUND .
CAR .
MENU Opens the home screen.
Rotary knob.
Function keys for main menus.
Views (current view is highlighted).
Control Center.
Menu knob.
Further information and tips for operating the Infotainment system are available at
Operating the Infotainment system .
Touch-sensitive fields
1. To open a main menu, tap the corresponding sensor area, e.g. PHONE for the phone interface.
Rotary knob
Press to switch the Infotainment system on or off.
Turn left to decrease the volume.
Turn right to increase the volume.
Function keys for main menus
23
It is not possible to configure the position of the function keys.
1. To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Views (current view is highlighted)
Certain menus and functions have multiple views with different content. The current view is highlighted.
Tap a selection to switch to a view.
Swipe left or right on the screen to switch between views.
Control Center
The Control Center contains additional function keys for functions and notifications. Displayed functions can be configured
Personalizing the Infotainment syste
1. Tap the selection and swipe down to open the Control Center.
Menu knob
1. Turn to control the list selection.
2. Press to confirm a selection.
Screen (touchscreen) (without position numbers)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the
Infotainment system, if available.
1. Tap MENU
Operation.
Scroll bars (without position numbers)
Certain menus and functions contain additional content above and below the content currently displayed on the screen.
1. Tap the scroll bar and swipe down or up to display additional content.
Gesture control (without position numbers)
Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.
1. Tap MENU
Screen Hand gesture.
Fig. 145 Overview: display and control unit, 6.5" version.
Function keys for opening main menus:
RADIO Radio mode.
MEDIA Media mode.
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MENU Opens the home screen.
PHONE Mobile phone interface.
APP App-Connect. The button does not have a function in some countries.
VOICE Voice control. The button does not have a function in some countries.
Rotary knob.
Function keys for main menus.
ID card slot Media drives.
Screen (touchscreen).
Menu knob.
Function keys
To open a main menu, press the corresponding function key, e.g. PHONE for the phone interface.
To open the home screen, press MENU .
To start voice control of the connected cell phone, press and hold VOICE .
Rotary knob
Press to switch the Infotainment system on or off.
Turn left to decrease the volume.
Turn right to increase the volume.
Function keys for main menus
It is not possible to configure the position of the function keys.
1. To open a main menu, tap the corresponding function key e.g.
for the phone interface.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. You will find detailed explanations of the different finger movements in the digital manual for the
Infotainment system, if available.
1. Tap MENU
Operation.
Menu knob
1. Turn to control the list selection.
2. Press to confirm a selection.
Media drives
Refer to
and Safety instructions.
SD card slot
An SD card slot may be present, depending on the vehicle equipment. This is not available in all Infotainment systems or in all countries.
Insert a compatible SD card into the SD card slot to use saved media such as audio files or media files in the Infotainment system. Supported file formats are
displayed in the Infotainment system. Other file formats are ignored.
Dimensions for compatible SD cards:
32 mm x 24 mm x 2.1 mm (approx. 1 in x 0.94 in x 0.083 in)
32 mm x 24 mm x 1.4 mm (approx. 1 in x 0.94 in x 0.055 in)
Securely inserting an SD card
1. Insert an SD card carefully into the SD card slot with the angled corner inserted first and the contact surfaces facing down until you feel it click into place.
If the SD card cannot be inserted, check whether the SD card is compatible and ensure you are inserting it in the correct position.
NOTICE
Forcing the SD card into the slot, using an SD card with incorrect dimensions or using an SD card adapter can result in damage to the SD card slot, the SD card
or both.
Inserting other objects such as SIM cards into the SD card slot can result in damage to the object, the SD card slot or both.
Do not use force when inserting SD cards.
Note the dimensions for compatible SD cards.
Do not use an SD card adapter.
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If the Infotainment system cannot read the data on an SD card, a corresponding message will be displayed on the screen.
An SD card with navigation data cannot be used as a storage medium for other files. Any saved files will not be recognized by the Infotainment system.
Operating the Infotainment system
Refer to
and Safety instructions.
Opening the digital manual of the Infotainment system (if available)
Further information and tips on operation can be found in the digital manual for the Infotainment system.
1. Tap HOME
Switching the Infotainment system on and off
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
Vehicles with ignition lock: The Infotainment system switches off automatically if the vehicle key is removed from the ignition lock.
Vehicles with starter button: If the driver door is opened while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user
input.
Opening the home screen
1. Tap MENU Overview and controls of the 8" version and 6.5" version .
Main menus on the home screen
The following main menus may be shown as function keys on the home screen:
Ambient lighting, ambient light Interior/reading lights, ambient lighting.
App-Connect App-Connect.
Apps.
Driver assistance Driver
assistance systems.
Vehicle Driver information.
Help: Here, you can find additional information about Infotainment system functions and operation,
e.g. the quick guide .
Climate control Heating and air conditioning system .
or
Sound System and sound settings.
Media Media mode.
Navigation Navigation.
Radio Radio mode.
Legal.
Setup System and sound settings. Telephone Mobile phone interface.
Configuring the home screen
In the display and control unit, you can configure the arrangement of the function keys, views and displays on the home screen or have them positioned by means
of factory-supplied layout templates. The home screen cannot be configured in all available Infotainment systems.
1. Tap the function key and hold until the function key is highlighted.
2. Move the function key to the preferred position and release it.
Scrolling through lists, switching titles
Select your desired function, setting or track via the touchscreen or the control knob.
Moving objects, adjusting volume
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment
Personalizing the Infotainment system .
Zooming in or out of pictures and maps shown on the screen
Recommendation: Use thumb and index finger.
1. Tap and hold the screen with two fingers at the same time.
To zoom in on the pictures and maps shown, slowly move your fingers apart.
To zoom out of the pictures and maps shown, slowly move your fingers together.
Personalizing the Infotainment system
Refer to
and Safety instructions.
Depending on the vehicle equipment,
you can personalize the Infotainment
system to access your favorite and
frequently used functions quicker.
The Infotainment system views contain tiles for accessing additional menus and functions.
Adjusting tiles
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
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1. Tap and hold tiles until an additional window appears.
2. Tap the desired function in the additional window Operating the Infotainment system. Various functions are available depending on the size of the tile.
Or: to return to View, tap any free area of the screen.
There are always at least two views available. They cannot be removed. Depending on the vehicle equipment, you can add two further views. A maximum of
four views can be displayed.
For some tiles, more functions are available than can be seen initially in the additional window. To see all the functions, swipe up or down in the additional
window.
Adjusting the Control Center
Personalize the Infotainment system Control Center to access your favorite and frequently used functions quicker.
1. Tap and hold the function until an additional window appears.
2. Tap the desired function in the additional window and hold until the function is highlighted.
3. Move the function to the preferred position and release it.
The active function is automatically removed from the Control Center and added to the additional window.
For the Control Center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to
see all the functions.
Opening personalization tips (if available)
Further information and tips on personalization can be found in the digital manual for the Infotainment system.
1. Tap HOME
Adjustment.
System and sound settings
Refer to
and Safety instructions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
Changes will be automatically applied when the menu is closed.
or
The setting is selected and activated or switched on.
or
The setting is not selected and deactivated or switched off.
or
Open the
drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise.
Use the slide control to continuously change the
set value.
System settings
The system settings may include the following functions, information, and setting options:
Screen.
Time and date.
Language.
Additional keyboard languages.
Units.
Voice control.
Wi-Fi.
Data connection.
Manage mobile devices.
Restore factory settings.
System information.
Copyright.
Configuration assistant.
Opening system settings
1. Tap HOME Setup.
Or: Tap MENU Setup.
Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
Opening sound settings
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1. Tap HOME Sound.
Or: tap MENU Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Minimum.
Cleaning the screen
Refer to
and Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If you clean the screen with incorrect cleaning agents or when dry, you may damage it.
Only apply gentle pressure.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to
and Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD
Radio, Artist Experience, and the HD, HD Radio, and "ARC" logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
Android Auto™ is a certified trademark of Google, Inc.
Apple CarPlay™ is a certified trademark of Apple, Inc.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are brands or registered trademarks of SD-3C, LLC in the USA and other countries.
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
without a license from Microsoft or an authorized Microsoft subsidiary.
235
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where available.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and nation
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
Opening the Radio mode main menu
1. Tap HOME
Or: tap MENU
Or: tap RADIO .
Or: press RADIO .
Opening the settings
1. Tap HOME
Radio.
Or: Tap MENU
Or: Tap RADIO
Or: Press RADIO and tap
The radio stations are responsible for transmitted content.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Functions and radio symbols
Refer to
and Safety instructions.
Radio
The available scope of functions and also possible reception modes and bands depend on the vehicle equipment and are not available in all countries.
AM tuner.
FM dual tuner (diversity aerial).
Station list of FM stations.
Summarized memory list.
Merging of all stations stored on station preset buttons in a list.
Up to 36 station preset buttons as storage locations for favorites.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™.
SiriusXM™ online.
General symbols for radio operation
The symbols may look different depending on the Infotainment system.
AMSelect a AM reception mode.
FMSelect a FM reception mode.
Internet RadioSelect the Internet Radio reception mode.
SXMSelect the
satellite radio reception mode. Display additional information about the station. Select the previous station from the station list or station on the previous
station preset button. Select the next station from the station list or station on the next station preset button.
Display the preset list with station preset
buttons.
Stations already stored on a station preset button in a station list.
or
Open settings.
236
Symbols in the AM frequency band
Show the station list of AM stations.
Manually update the station list.
Display the frequency band for manual selection of the AM frequency.
Symbols in the FM and FM/DAB frequency band
Show the station list of FM and country-dependent DAB stations.
Display the frequency band for manual selection of the FM frequency.
Only possible when the summarized station list is switched off.
Symbols for Internet Radio operation
Open full-text search.
Unable to receive Internet radio.
Display the last internet radio station.
Display the 100 most popular internet radio
stations.
Display the available Internet Radio podcasts.
Display Internet Radio stations that originate from the preferred country.
Display Internet Radio
stations that transmit their program in the preferred language.
Display Internet Radio stations whose programs are of the preferred genre.
Display the
station selection.
Symbols for HD Radio operation
Station supports HD Radio.
or
Tune the HD Radio substations.
Open the Emergency list of the “HD Radio Emergency Alerts” function.
HD Radio logo.
Symbols for satellite radio operation
Display the channel list.
Open the window for entering the channel number.
Adjusting, tuning, and storing stations
Refer to
and Safety instructions.
Selecting the frequency band or reception mode
Before selecting a station, you must first select a frequency band or reception mode. Various stations are available, depending on the selected frequency band or
reception mode.
1. Tap Source to open the list of frequency bands and reception modes.
2. Select the band or reception mode, e.g. FM.
Searching for and selecting a station
There are different ways to search for and select stations. The options vary based on the frequency band and reception mode.
Selecting via the frequency band (AM and FM)
You can select frequencies and save them as favorites.
1. Tap
2. Tap the cursor to press and slide to the frequency band and release at the desired frequency.
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.
The station at the set frequency will be tuned.
Selecting from a station list (AM, FM and FM/DAB)
The station list displays the stations that currently can be received. Depending on the vehicle equipment, it is possible that the station list must be manually updated
if you have left the area since the last time the station list was opened. The station list in the FM/DAB band generally updates automatically.
1. Open the station list.
2. Tap the desired station.
The selected station will be tuned.
Searching for and filtering stations (Internet Radio)
In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.
1. Open the station selection.
2. Select the categories by which to filter the stations.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired station.
The list of the found stations updates automatically during input.
4. Tap the desired station.
The selected station will be tuned.
SCAN Search in SCAN mode (AM, FM and FM/DAB)
In SCAN mode, the stations in the frequency band are set automatically in succession and played for approx. 5 seconds each.
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1. To start SCAN mode, tap
SCAN.
SCAN mode starts and the current station is shown on the display.
The SCAN function key is shown.
2. To select a station, tap SCAN.
SCAN mode stops and the station is tuned.
Storing stations on the station preset buttons
You can save up to 36 stations from different frequency bands and reception modes as favorites on the station preset buttons.
1. Tune the desired station.
2. Tap
Or: tap and hold the station on the station list.
The station preset buttons are displayed.
3. Tap and hold the station preset button until the station is saved.
The station is saved on the selected station preset button.
If a station was already saved on the station preset button, this station will be removed from the station preset button and replaced by the new station.
Special functions in radio mode
Refer to
and Safety instructions.
The special functions in radio mode listed below are not available for all Infotainment systems, depending on the vehicle equipment, and may not be available in all
countries.
Internet radio
Internet radio is a reception mode for Internet radio stations and podcasts independent of AM, FM and DAB. Due to its transmission over the internet, receipt is not
regionally limited.
Internet radio is only available if the Infotainment system has an active Internet connection. Costs for streaming data online may result when using Internet radio.
This function of the Internet Radio in some countries depends on your vehicle privacy settings.
Station logos
Station logos can be preinstalled for some frequency bands in the Infotainment system.
If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations.
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations.
Assigning station logos manually
Station logos cannot be assigned manually in the AM frequency band.
1. Tap
Station logos in radio mode.
2. Select the station to which a station logo should be assigned.
3. Select the station logo.
4. This process can be repeated for additional stations.
5. To finish assigning station logos, tap
Online functions in radio mode
Refer to
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.
Online functions in radio mode are not available in all countries and vehicle models.
Online functions in radio mode include Internet Radio, for instance.
Prerequisites for using online functions in radio mode:
The vehicle is equipped with VW Car-Net.
You have registered and you have an active VW Car-Net user account.
The vehicle is assigned to your VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection and have also purchased a “Plus Online Radio subscription” via the
VW Car-Net app or the VW Car-Net website, USA: vw.com/carnet, Canada: vw.ca.
SiriusXM
Refer to
and Safety instructions.
SiriusXM is a satellite radio station that can be received in the USA and Canada. Satellite radio services are subject to fees and must be enabled for the
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Infotainment system by phone or online.
SiriusXM subscriptions can be activated via cell phone.
The current status of the subscription can be shown in the settings in satellite radio mode.
Further information can be found in the settings in satellite radio mode under Help and support and on the Internet:
In the USA:
In Canada:
Displaying the SiriusXM ID
Each radio has its own SiriusXM ID with which you can manage your subscription.
1. In satellite radio mode: Tap
Subscription Information.
Or: In satellite radio mode: Tap
and enter channel number “0”.
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.
SiriusXM with 360L
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for a multitude of music, news, sports, ta
and entertainment channels and content. With SiriusXM with 360L, you have a personalized listening experience with recommendations and functions based on
your listening habits.
SiriusXM live channels
The channels available depend on the enabled services. All available channels are displayed in the channel list.
Each channel is assigned a channel number.
The channels are sorted in the channel list according to their channel number. The channels can be opened directly via their channel number under
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels can be browsed in categories, e.g.
music.
Setting SiriusXM live channels
Available channels can be set in various ways depending on the vehicle equipment.
1. In satellite radio mode: Tap
and set the preferred channel using the channel number.
Or: Tap the title image of the preferred channel.
Or: turn the knob, select the preferred channel and press it.
2. Optional: To search for channels with content related to the content currently being played, tap Related in the station display.
A list with related content will be displayed.
On Demand
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.
Opening on-demand content
1. Select a channel category, e.g. music, and select a genre, e.g. rock.
2. Tap On Demand.
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the station display.
A list with related content that is currently playing will be displayed.
Live Sports
With the category of “Live Sports”, you can call up transmissions of games that are being aired on SiriusXM.
Opening Live Sports
1. Select the category “Live Sports”.
2. Select the preferred transmission of a game.
Play Ahead Controls
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump forwards or backwards in the playback.
Presets
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.
Saving SiriusXM content as Presets
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1. To save a live channel currently being played back or an on-demand show currently being played back as a preset, press and hold a preset bank.
Or: In the channel list or the list of on-demand shows, press and hold the preferred content and select a preset bank.
Listening profile
The personalized listening profile saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly
updated.
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.
Setting up a listening profile
1. In satellite radio mode: To create a new listening profile, tap
Or: In satellite radio mode: Tap
Create new listening profile.
Personalized SiriusXM recommendations
A collection of personalized SiriusXM recommendations is available for each listening profile.
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.
Displaying personalized SiriusXM recommendations
1. Tap For You.
Listening history
For each listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time.
HD Radio
Refer to
and Safety instructions.
HD Radio is a digital radio station that can be received in the USA and Canada.
HD Radio Technology
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the
function key appears on the
Infotainment system display. The Infotainment system switches automatically between digital and analog reception depending on the reception quality. If the station
is currently received in analog mode, the function key is grayed out.
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is displayed after the station frequency of the
main station. Substations are marked with HD2, HD3, etc.
Tuning the HD Radio substations
1. Tap
to cycle through the available substations.
Or: Select an additional station from the station list.
Or: to cycle through the additional stations individually, tap < or >.
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the second substation).
The available substations of the current stations are displayed on the station list.
Additional HD Radio Technology services
1. To select your chosen additional service, tap View.
HD Radio Emergency Alerts
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such as natural disasters. These
notifications are played as pop-up notifications while the radio is on. This function is activated in the factory.
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap Close, the notification will be moved to th
Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these notifications are moved directly to the Alert list and indicated by
and a number in the
status bar. The number on the symbol displays the number of notifications.
Activating or deactivating HD Radio Emergency Alerts
1. In radio mode, activate or deactivate
Radio Emergency notifications.
Opening the Alert list
Up to five notifications can be displayed in the Alert list.
1. Tap
in radio mode.
Media mode
Introduction
24
In media mode, you can play back media files from data carriers in the Infotainment system.
Depending on the vehicle equipment, the following data carriers can be used:
USB storage medium, e.g. USB flash drive.
Bluetooth device, e.g. cell phone.
SD card.
Depending on the vehicle equipment, the following types of media files can be played:
Audio files, e.g. music.
Video files.
Streaming services
You can also use streaming services, depending on the vehicle equipment and in some countries
Online functions in media mode .
Opening the MEDIA main menu
1. Tap HOME
Or: tap MENU
Or: Tap MEDIA .
Or: Press MEDIA .
Opening the settings
1. Tap HOME
Or: Tap MENU
Or: Tap MEDIA
Or: Press MEDIA and tap
Restrictions and instructions for data carriers
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Wrong configuration of data carriers can lead to the data carriers being unreadable.
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can increase the time taken to read data
carriers.
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media files are saved in playlists. To play a
playlist, the media files must be present in the data storage device memory location, to which the playlist refers.
Volkswagen is not responsible for damaged, altered or lost files on data carriers.
Functions and media symbols
Refer to
and Safety instructions.
Audio, media, connectivity
The available scope of functions and possible media formats depend on the vehicle equipment and are not available in all countries.
The symbols may look different depending on the Infotainment system.
Media playback and media control via Bluetooth.
Audio playback in these formats:
AAC.
APE.
ALAC.
FLAC.
MP2.
MP3.
MP4.
Vorbis.
OPUS.
WMA.
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