Toyota C-HR (2019 year). Manual - part 21

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Safety Connect Services Information

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Phone calls using the vehicle’s Bluetooth

technology will not be possible

during Safety Connect.

●

Safety Connect is available beginning Fall 2009 on select Toyota models (in
the  contiguous  United  States  only).  Contact  with  the  Safety  Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which  can  limit  the  ability  to  reach  the  response  center  or  receive  emer-
gency  service  support.  Enrollment  and  Telematics  Subscription  Service
Agreement  are  required.  A  variety  of  subscription  terms  are  available;
charges vary by subscription term selected and location.

●

Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.

●

Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
will function in or outside the U.S. Virgin Islands.

●

Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.

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Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.

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When contacting the response center
You may be unable to contact the response center if the network is busy.

322

When the engine switch is turned to the “ON” position (vehicles with-
out  smart  key  system)  or  IGNITION  ON  mode  (vehicles  with  smart
key system), the red indicator light comes on for 2 seconds then turns
off. Afterward, the green indicator light comes on, indicating  that the
service is active.
The  following  indicator  light  patterns  indicate  specific  system  usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Safety Connect call in process
● Red indicator light (except at vehicle start-up) = System malfunction

(contact your Toyota dealer)

● No indicator light (off) = Safety Connect service not active

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Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding  agent  receives  the  vehicle’s  location  and  attempts  to
speak with the vehicle occupants to assess the level of emergency.
If  the  occupants  are  unable  to  communicate,  the  agent  automati-
cally  treats the call  as  an  emergency,  contacts  the  nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.

Safety Connect LED light Indicators

Safety Connect services

323

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Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-855-
405-6500 in the Unites States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in  Canada,  and  follow  the prompts  for  Safety Con-
nect to initiate this service.
In  addition  to assisting law enforcement with  recovery of  a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain  circumstances,  be  shared  with  third  parties  to  locate  your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

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Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.

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Enhanced Roadside Assistance
Enhanced  Roadside  Assistance  adds  GPS  data  to  the  already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced  Roadside  Assistance  services  and  their  limitations,
please  see  the  Safety  Connect  Terms  and  Conditions,  which  are
available  at  Toyota.com  in  the  United  States,  Toyotapr.com  in
Puerto Rico and Toyota.ca in Canada.

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Important! Read this information before using Safety Connect.

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Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
● ANSI (American National Standards Institute) C95.1 [1992]
● NCRP (National Council on Radiation Protection and Measure-

ment) Report 86 [1986]

● ICNIRP (International Commission on Non-Ionizing Radiation

Protection) [1996]

Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific literature. Over 120 scientists, engi-
neers, and physicians from universities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.

Safety information for Safety Connect

327

Maintenance and care

6-1. Maintenance and care

Cleaning and protecting

the vehicle exterior.......... 328

Cleaning and protecting

the vehicle interior........... 333

6-2. Maintenance

Maintenance

requirements................... 336

General maintenance........ 339
Emission inspection and

maintenance (I/M)
programs......................... 343

6-3. Do-it-yourself

maintenance

Do-it-yourself service

precautions ..................... 344

Hood ................................. 347
Positioning a floor jack ...... 349
Engine compartment......... 350
Tires .................................. 365
Tire inflation pressure ....... 375
Wheels .............................. 379
Air conditioning filter.......... 382
Wireless remote

control/electronic key
battery............................. 386

Checking and replacing

fuses ............................... 390

Light bulbs......................... 394

328

Cleaning and protecting the vehicle exterior

● Working from top to bottom, liberally apply water to the vehicle

body, wheel wells and underside of the vehicle to remove any dirt
and dust.

● Wash the vehicle body using a sponge or soft cloth, such as a

chamois.

● For hard-to-remove marks, use car wash soap and rinse thoroughly

with water.

● Wipe away any water.
● Wax the vehicle when the waterproof coating deteriorates.

If water does not bead on a clean surface, apply wax when the vehicle
body is cool.

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Self-restoring coat (if equipped)
The vehicle body has a self-restoring coating that is resistant to small surface
scratches caused in a car wash, etc.

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The coating lasts for 5 to 8 years from when the vehicle is delivered from the
plant.

●

The restoration time differs depending on the depth of the scratch and out-
side temperature.
The restoration time may become shorter when the coating is warmed by
applying warm water.

●

Deep scratches caused by keys, coins, etc., cannot be restored.

●

Do not use wax that contain abrasives.

Perform the following to protect the vehicle and maintain it in
prime condition:

329

Mainten

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Automatic car washes

●

Fold the mirrors before washing the vehicle. Start washing from the front of
the vehicle. Make sure to extend the mirrors before driving.

●

Brushes used in automatic car washes may scratch the vehicle surface and
harm your vehicle's paint.

●

Rear spoiler may not be washable in some automatic car washes. There
may also be an increased risk of damage to vehicle.

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High pressure car washes

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Do not allow the nozzles of the car wash to come within close proximity of
the windows.

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Before using the car wash, check that the fuel filler door on your vehicle is
closed properly.

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Note for a smart key system (if equipped)
If the door handle becomes wet while the electronic key is within the effective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:

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Place the key in a position 6 ft. (2 m) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)

●

Set the electronic key to battery-saving mode to disable the smart key sys-
tem. (

P. 127)

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Aluminum wheels (if equipped)

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Remove any dirt immediately by using a neutral detergent.

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Wash detergent off with water immediately after use.

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To protect the paint from damage, make sure to observe the following pre-
cautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such as after driv-

ing or parking in hot weather

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Bumpers and side moldings
Do not scrub with abrasive cleaners.

330

WARNING

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When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components, etc., to catch fire.

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When cleaning the windshield (vehicles with rain-sensing windshield
wiper)

●

When the upper part of the windshield where the raindrop sensor is
located is touched by hand

●

When a wet rag or similar is held close to the raindrop sensor

●

If something bumps against the windshield

●

If you directly touch the raindrop sensor body or if something bumps into
the raindrop sensor

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Precautions regarding the exhaust pipe
Exhaust gasses cause the exhaust pipe to become quite hot.
When washing the vehicle, be careful not to touch the exhaust pipe until it
has cooled sufficiently, as touching a hot exhaust pipe can cause burns.

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Precaution regarding the rear bumper with Blind Spot Monitor (if
equipped)
If the paint of the rear bumper is chipped or scratched, the system may mal-
function.
If this occurs, consult your Toyota dealer.

Set the wiper switch to off.
If the wiper switch is in “AUTO”, the wip-
ers may operate unexpectedly in the fol-
lowing situations, and may result in
hands being caught or other serious inju-
ries and cause damage to the wiper
blades.

Off

331

Mainten

NOTICE

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To prevent paint deterioration and corrosion on the body and compo-
nents (aluminum wheels, etc.)

●

Wash the vehicle immediately in the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on the paint surface
• If dead insects, insect droppings or bird droppings are present on the

paint surface

• After driving in an area contaminated with soot, oily smoke, mine dust,

iron powder or chemical substances

• If the vehicle becomes heavily soiled with dust or mud
• If liquids such as benzene and gasoline are spilled on the paint surface

●

If the paint is chipped or scratched, have it repaired immediately.

●

To prevent the wheels from corroding, remove any dirt and store in a place
with low humidity when storing the wheels.

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Cleaning the exterior lights

●

Wash carefully. Do not use organic substances or scrub with a hard brush.
This may damage the surfaces of the lights.

●

Do not apply wax to the surfaces of the lights.
Wax may cause damage to the lenses.

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To prevent damage to the windshield wiper arms
When lifting the wiper arms away from the windshield, pull the driver side
wiper arm upward first, and then the passenger side. When returning the
wipers to their original position, do so from the passenger side first.

332

NOTICE

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When using a high pressure car wash

●

When washing the vehicle, do not let water of the high pressure washer hit
directly or the vicinity of the camera. Due to the shock from the high pres-
sure water, it is possible the device may not operate as normal.

●

Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be damaged if
they come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts

●

Keep the cleaning nozzle at least 11.9 in. (30 cm) away from the vehicle
body. Otherwise resin section, such as molding and bumpers, may be
deformed and damaged.
Also, do not continuously hold the nozzle in the same place.

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When raising the windshield wiper arms

Make sure to hold the hook parts of the
wiper arms to raise them.
Do not hold only the wiper blades when
raising them, or it may cause deformation
of the wiper blades.

Hook parts

333

Mainten

Cleaning and protecting the vehicle interior

● Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces

with a cloth dampened with lukewarm water.

● If dirt cannot be removed, wipe it off with a soft cloth dampened with

neutral detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe off
remaining traces of detergent and water.

● Remove dirt and dust using a vacuum cleaner.
● Wipe off any excess dirt and dust with a soft cloth dampened with

diluted detergent.

Use a diluted water solution of approximately 5% neutral wool detergent.

● Wring out any excess water from the cloth and thoroughly wipe off

all remaining traces of detergent.

● Wipe the surface with a dry, soft cloth to remove any remaining

moisture. Allow the leather to dry in a shaded and ventilated area.

● Remove dirt and dust using a vacuum cleaner.
● Wipe it off with a soft cloth dampened with neutral detergent diluted

to approximately 1%.

● Wring out any excess water from the cloth and thoroughly wipe off

remaining traces of detergent and water.

The following procedures will help protect your vehicle’s interior
and keep it in top condition:

Protecting the vehicle interior

Cleaning the leather areas

Cleaning the synthetic leather areas

334

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Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle’s interior.

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Shampooing the carpets
There are several commercial foaming-type cleaners available. Use a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obtained by keep-
ing the carpet as dry as possible.

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Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge. Also
check the belts periodically for excessive wear, fraying or cuts.

WARNING

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Water in the vehicle

●

Do not splash or spill liquid in the vehicle.
Doing so may cause electrical components, etc., to malfunction or catch
fire.

●

Do not get any of the SRS components or wiring in the vehicle interior wet.
(

P. 34)

An electrical malfunction may cause the airbags to deploy or not function
properly, resulting in death or serious injury.

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Cleaning the interior (especially instrument panel)
Do not use a polish wax or polish cleaner. The instrument panel may reflect
off the windshield, obstructing the driver’s view and leading to an accident,
resulting in death or serious injury.

335

Mainten