Lexus RZ (2023 year). Manual in english - page 17

 

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Lexus RZ (2023 year). Manual in english - page 17

 

 

537

9

9-3. If the EV system will not start

When trouble

 ar

ises

If a 12-volt battery terminal has been 

disconnected

If a 12-volt battery terminal has been dis-

connected, the doors cannot be locked 

or unlocked using the smart entry & start 

system or wireless remote control, and 

the door opener switches will not oper-

ate.

Make sure to remove the electronic key 

(mechanical key) from the vehicle before 

disconnecting a 12-volt battery terminal.
If the electronic key (mechanical key) is to 

be left in the vehicle, open a window so an 

inside manual release handle can be oper-

ated.

The doors may not be able to be 

unlocked using the smart entry & start 

system immediately after a 12-volt bat-

tery terminal is disconnected and recon-

nected.

If the doors cannot be unlocked, use the 

wireless remote control or mechanical key 

to lock and unlock the doors.

When a 12-volt battery terminal is dis-

connected, information recorded by vari-

ous computers will be cleared.

Some systems may require initialization.

WARNING

12-volt battery precautions

The 12-volt battery contains poisonous 

and corrosive acidic electrolyte, while 

related parts contain lead and lead com-

pounds. Observe the following precau-

tions when handling the 12-volt battery:

When working with the 12-volt battery, 

always wear safety glasses and take 

care not to allow any battery fluids 

(acid) to come into contact with skin, 

clothing or the vehicle body.

Do not lean over the 12-volt battery.

In the event that battery fluid comes 

into contact with the skin or eyes, 

immediately wash the affected area 

with water and seek medical attention.

Place a wet sponge or cloth over the 

affected area until medical attention can 

be received.

Always wash your hands after handling 

the 12-volt battery support, terminals, 

and other battery-related parts.

Do not allow children near the 12-volt 

battery.

538

9-3. If the EV system will not start

*

: if equipped

When the interior lights or 
headlights do not illuminate 
and the EV system cannot be 
started

Cause

Remedy

The 12-volt battery 
may be discharged. 
(

P.533)

Restarting the EV 
system using the 
jumper (or booster) 
cables. (

P.555)

Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer if the 
problem cannot be 
repaired, or if repair 
procedures are 
unknown.

One or both of the 
12-volt battery ter-
minals may be dis-
connected.

Check if a 12-volt 
battery terminal is 
disconnected.
Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer if the 
problem cannot be 
repaired, or if repair 
procedures are 
unknown.

The steering lock 
system may be mal-
functioning.

*

Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer.

When the horn sounds at a 
low volume and the EV sys-
tem cannot be started

Cause

Remedy

The 12-volt battery 
may be discharged. 
(

P.533)

Restarting the EV 
system using the 
jumper (or booster) 
cables. (

P.555)

The 12-volt battery 
terminal connec-
tions may be loose 
or corroded.

The 12-volt battery 
terminals may be 
loose or corroded.

539

9

9-3. If the EV system will not start

When trouble

 ar

ises

*

: if equipped

When the horn does not 
sound and the EV system 
cannot be started

Cause

Remedy

The 12-volt battery 
may be discharged. 
(

P.533)

Restarting the EV 
system using the 
jumper (or booster) 
cables. (

P.555)

Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer if the 
problem cannot be 
repaired, or if repair 
procedures are 
unknown.

One or both of the 
12-volt battery ter-
minals may be dis-
connected.

Check if a 12-volt 
battery terminal is 
loose.
Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer if the 
problem cannot be 
repaired, or if repair 
procedures are 
unknown.

The steering lock 
system may be mal-
functioning.

*

Contact any author-
ized Lexus retailer 
or Lexus authorized 
repairer, or any reli-
able repairer.

540

9-4. If a tire is flat

9-4.If a tire is flat

A flat tire that cannot be repaired with 

the emergency tire puncture repair kit

In the following cases, the tire cannot be 

repaired with the emergency tire puncture 

repair kit.

Contact any authorized Lexus retailer or 

Lexus authorized repairer, or any reliable 

repairer.

When the tire is damaged due to driving 

without sufficient air pressure

When the tire lost air pressure due to a 

crack or damage in the tire sidewall

When the tire is visibly separated from 

the wheel

When the cut or damage to the tread is 4 

mm (0.16 in.) long or more

When the wheel is damaged

When two or more tires have been punc-

tured

When there is more than one hole or cut 

in the damaged tire

When the sealant has expired

Before using the emergency tire punc-
ture repair kit, perform the following.

1

Stop the vehicle in a safe place on a 
hard, flat surface.

2

Set the parking brake.

3

Change the shift position to P.

4

Stop the EV system.

5

Turn on the emergency flashers. 
(

P.497)

6

Check the degree of the tire dam-
age.

A tire should only be repaired with the 

emergency tire puncture repair kit if the 

damage is caused by a nail or screw pass-

ing through the tire tread.

Do not remove the nail or screw 
from the tire. Removing the object 
may widen the opening and 
disenable emergency repair with 

Repairing a tire with the 
emergency tire puncture 
repair kit

Your vehicle is not equipped with a 
spare tire, but instead is equipped 
with an emergency tire puncture 
repair kit.

A puncture caused by a nail or 
screw passing through the tire 
tread can be repaired temporarily 
with the emergency tire puncture 
repair kit. (The kit contains a bottle 
of sealant. The sealant can be used 
only once to temporarily repair one 
tire without removing the nail or 
screw from the tire.)

After temporarily repairing the tire 
with the kit, have the tire repaired 
or replaced by any authorized 
Lexus retailer or Lexus authorized 
repairer, or any reliable repairer.

WARNING

Do not continue driving with a flat tire.

Driving even a short distance with a flat 

tire can damage the tire and the wheel 

beyond repair.

Driving with a flat tire may cause a cir-

cumferential groove on the side wall. In 

such a case, the tire may explode when 

using the emergency tire puncture repair 

kit, resulting in death or serious injury.

Preparing to use the emergency 
tire puncture repair kit

541

9

9-4. If a tire is flat

When trouble

 ar

ises

the kit.

To avoid sealant leakage, move the 
vehicle until the area of the punc-
ture, if known, is positioned at the 

top of the tire.

Emergency tire puncture repair kit
Towing eyelet

Storage position of the emergency tire puncture repair kit and tool

A
B

Emergency tire puncture repair 
kit details/name of each part

WARNING

Precautions for handling the emer-

gency tire puncture repair kit

The emergency tire puncture repair kit 

is made exclusively for your vehicle. 

Do not use it on other vehicles.

Do not use the emergency tire punc-

ture repair kit for tires that are a differ-

ent size than the specified ones or for 

any other purpose.

Doing so may cause the tires to not be 
repaired properly.

Precautions for use of the sealant

Ingesting the sealant is hazardous to 

your health. If you ingest sealant, con-

sume as much water as possible, then 

immediately consult a doctor.

542

9-4. If a tire is flat

Bottle

Sticker

Compressor

Air pressure gauge
Compressor switch
Power plug
Hose

Air release cap

Handling the emergency tire puncture 

repair kit/sealant

The emergency tire puncture repair kit is 

designed to inflate vehicle tires.

Do not use to check or to adjust the tire 

pressure.

The kit is exclusively designed for size 

and type of tires originally installed on 

your vehicle. Do not use it for tires that a 

different size than the original ones, or for 

any other purposes.

The sealant stored in the emergency tire 

puncture repair kit can be used only once 

to temporarily repair a single tire.

If the sealant in the bottle and other parts of 
the kit have been used and need to be 
replaced, contact any authorized Lexus 
retailer or Lexus authorized repairer, or 
any reliable repairer.

The sealant can be used when the outside 

temperature is from -40°C (-40°F) to 

60°C (140°F).

If the sealant gets on your clothes, it may 

stain.

If the sealant adheres to a wheel or the 

surface of the vehicle body, the stain may 

not be removable if it is not cleaned at 

once. Immediately wipe away the sealant 

with a wet cloth.

The compressor can be used repeatedly.

During operation of the kit, a loud opera-

tion noise is produced. This does not indi-

cate a malfunction.

Checking the sealant

The sealant has a limited lifespan. Check 

the sealant expiration date occasionally.
The expiration date is printed on the bottle.
The sealant should be replaced before the 

expiry date. Contact any authorized Lexus 

retailer or Lexus authorized repairer, or any 

reliable repairer for replacement.
Do not use sealant whose expiry date has 

already passed. Otherwise, repairs con-

WARNING

If sealant gets in eyes or adheres to 

skin, immediately wash it off with water. 

If discomfort persists, consult a doctor.

A

A
B
C
D

E

543

9

9-4. If a tire is flat

When trouble

 ar

ises

ducted using the emergency tire puncture 

repair kit may not be performed properly.

When disposing of the liquid sealant

The liquid sealant contains materials which 

are harmful to the environment. When dis-

posing of liquid sealant or a liquid sealant 

bottle, contact any authorized Lexus 

retailer or Lexus authorized repairer, or any 

reliable repairer or contact your local gov-

ernment for information on the appropriate 

authorized waste disposal method.

1

Fold the deck board.

2

Remove the deck side board.

3

Take out the emergency tire punc-
ture repair kit.

Taking out the emergency tire 
puncture repair kit

Repairing a flat tire

WARNING

Observe the following when repairing a 

flat tire.

Stop your vehicle in a safe and flat 

area.

Do not touch the wheels or the area 

around the brakes immediately after 

the vehicle has been driven.

After the vehicle has been driven, the 
wheels and the area around the brakes 
may be extremely hot. Touching these 
areas with hands, feet or other body 
parts may result in burns.

Perform repairs according to the spec-

ified procedure.

If the procedure is not followed, the tire 
sealant may spray.

NOTICE

Precautions for repairing a flat tire

Perform the emergency repair with-

out removing the nail or screw that has 

punctured the tread of the tire. If the 

object that has punctured the tire is 

removed, repair by the emergency tire 

puncture repair kit may not be possi-

ble.

The kit is not waterproof. Make sure 

that the kit is not exposed to water, 

such as when it is being used in the 

rain.

Do not put the kit directly onto dusty 

ground such as sand at the side of the 

road. If the kit vacuums up dust, etc., a 

malfunction may occur.

Make sure to stand the kit with the bot-

tle vertical. The kit cannot work prop-

erly if it is laid on its side.

544

9-4. If a tire is flat

1

Take out the emergency tire punc-
ture repair kit.

The sticker enclosed with the bottle will be 

attached at a specified location. (See step 

10

.)

2

Pull out the hose and power plug 
from the compressor.

3

Connect the bottle to the compres-
sor.

Insert the bottle straight into the compres-

sor to connect it, and make sure that the 

claws are securely engaged to the com-

pressor as shown in the illustration.

4

Connect the hose to the bottle.

Make sure that the hose is securely con-

nected to the bottle, as shown in the illus-

NOTICE

Handling the emergency tire punc-

ture repair kit

The compressor power source should 

be 12 V DC suitable for vehicle use. 

Do not connect the compressor to any 

other source.

Take care not to allow gasoline to con-

tact the emergency tire puncture 

repair kit. If gasoline splatters on the 

kit, it may deteriorate.

Place the repair kit in a storage to pre-

vent it from being exposed to dirt or 

water.

Store the kit in its assigned place out of 

reach of children.

Do not disassemble or modify the kit. 

Do not subject parts such as the air 

pressure indicator to impacts. This may 

cause a malfunction.

To avoid damage to the tire pressure 

warning valves and transmitters

When a tire is repaired with liquid seal-

ants, the tire pressure warning valve and 

transmitter may not operate properly. If a 

liquid sealant is used, contact any author-

ized Lexus retailer or Lexus authorized 

repairer, or any reliable repairer or other 

qualified service shop as soon as possi-

ble. After use of liquid sealant, make sure 

to replace the tire pressure warning valve 

and transmitter when repairing or 

replacing the tire. (

P.475)

545

9

9-4. If a tire is flat

When trouble

 ar

ises

tration.

5

Remove the valve cap from the 
valve of the flat tire.

6

Extend the hose. Remove the air 
release cap from the hose.

The air release cap may be used later. 

Therefore keep it in a safe place.

7

Connect the hose to the valve of 
the flat tire.

Screw the end of hose clockwise as far as 

possible.

WARNING

Check the following.

Make sure that the valve and hose are 

securely connected, with the tire 

installed on the vehicle.

If the hose is not properly connected to 

the valve, air leakage may occur or 

sealant may be sprayed out.

If the hose comes off the valve while 

inflating the tire, there is a risk that the 

hose will move abruptly due to air 

pressure.

546

9-4. If a tire is flat

8

Make sure that the compressor 
switch is off.

9

Connect the power plug to the 
power outlet socket. (

P.230)

10

Attach the sticker provided with the 
tire puncture repair kit to a position 
easily seen from the driver’s seat.

11

Check the specified tire inflation 
pressure.

Tire inflation pressure is specified on the 

label as shown. (

P.594)

Left-hand drive vehicles

Right-hand drive vehicles

12

Start the EV system. (

P.148)

WARNING

Do not attach the vehicle speed warning 

sticker to an area other than the one indi-

cated. If the sticker is attached to an area 

where an SRS airbag is located, such as 

the pad of the steering wheel, it may pre-

vent the SRS airbag from operating 

properly.

547

9

9-4. If a tire is flat

When trouble

 ar

ises

13

To inject the sealant and inflate the 
tire, turn the compressor switch on.

14

Inflate the tire until the specified 
pressure is reached.

The sealant will be injected and the 
pressure will spike to between 300 
kPa (3.0 kgf/cm

2

 or bar, 44 psi) 

and 400 kPa (4.0 kgf/cm

2

 or bar, 

58 psi), then gradually decrease.
The air pressure gauge will display 
the actual tire inflation pressure 
about 1 to 5 minutes after the 
switch is turned on.

• Turn the compressor switch off and then 

check the tire inflation pressure. Being 
careful not to over inflate, check and 
repeat the inflation procedure until the 
specified tire inflation pressure is 
reached.

• The tire can be inflated for about 5 to 20 

minutes (depending on the outside tem-
perature). If the tire inflation pressure is 
still lower than the specified point after 
inflation for 25 minutes, the tire is too 
damaged to be repaired. Turn the com-

WARNING

Observe the following precautions.

Keep back from the tire while it is 

being repaired, as there is a chance of 

it bursting while the repair operation is 

being performed. If you notice any 

cracks or deformation in the tire, turn 

off the compressor switch and stop the 

repair operation immediately.

Do not operate the compressor con-

tinuously for more than 40 minutes. 

The kit may overheat if operated for a 

long period of time.

Parts of the emergency tire puncture 

repair kit become hot during opera-

tion. Be careful when handling it during 

and after operation.

Do not touch the metal connecting 

parts of the bottle and compressor 

while being used or immediately after, 

as they will be extremely hot.

A

B

548

9-4. If a tire is flat

pressor switch off and contact any 
authorized Lexus retailer or Lexus 
authorized repairer, or any reliable 
repairer.

If the tire inflation pressure exceeds the 
specified level, let out some air to adjust the 
tire inflation pressure. (

P.549, 594)

15

Make sure that the compressor 
switch is off and then disconnect 
the power plug from the power out-
let and the hose from the valve of 
the tire.

Some sealant may leak when the hose is 

removed.

16

Install the valve cap onto the valve 
of the emergency repaired tire.

17

Attach the air release cap to the 
end of the hose.

If the air release cap is not attached, the 

sealant may leak and dirty the interior of 

the vehicle or ones clothes.

18

Temporarily store the bottle in the 
luggage compartment while it is 
connected to the compressor.

19

To spread the liquid sealant evenly 
within the tire, immediately drive 
safety for about 5 km (3 miles) 
below 80 km/h (50 mph).

20

After driving, stop your vehicle in a 
safe place on a hard, flat surface 
and reconnect the emergency tire 
puncture repair kit.

Remove the air release cap from the hose 

before reconnecting the hose.

21

Turn the compressor switch on and 
wait for several seconds, then turn it 

WARNING

After inflation of the tire has completed, 

the sealant may splatter when the hose is 

disconnected or some air is let out of the 

tire.

WARNING

Observe the following precautions when 

driving to spread the sealant evenly.

Drive the vehicle carefully at a low 

speed. Be especially careful when 

turning and cornering.

If the vehicle does not drive straight or 

you feel a pull through the steering 

wheel, stop the vehicle and check the 

following:

• Tire condition. The tire may have sepa-

rated from the wheel.

• Tire inflation pressure. If the tire infla-

tion pressure is 130 kPa (1.3 kgf/cm

2

 

or bar, 19 psi) or below, this may indi-

cate severe tire damage.

549

9

9-4. If a tire is flat

When trouble

 ar

ises

off. Check the tire inflation pres-
sure.

If the tire inflation pressure is below 
130 kPa (1.3 kgf/cm

2

 or bar, 19 psi): 

The puncture cannot be repaired. 
Contact any authorized Lexus 
retailer or Lexus authorized 
repairer, or any reliable repairer.
If the tire inflation pressure is 
between 130 kPa (1.3 kgf/cm

2

 or 

bar, 19 psi) and a point below the 
specified level: The tire can be 
repaired. Proceed to step 

22

.

If the tire inflation pressure is at the 
specified level (

P.594): Proceed 

to step 

23

.

Even if the tire inflation pressure is at the 
recommended level, the tire pressure 
warning light may come on/flash.

22

Turn the compressor switch on to 
inflate the tire until the specified tire 
inflation pressure is reached. Drive 
for about 5 km (3 miles) and then 
perform step 

20

.

23

Attach the air release cap to the 
end of the hose.

If the air release cap is not attached, the 

sealant may leak and dirty the interior of 

the vehicle or ones clothes.

24

Store the bottle in the luggage 
compartment while it is connected 
to the compressor.

25

Taking precautions to avoid sud-
den braking, sudden acceleration 
and sharp turns, drive carefully at 
under 80 km/h (50 mph) to any 
authorized Lexus retailer or Lexus 
authorized repairer, or any reliable 
repairer that is less than 100 km 
(62 miles) away for tire repair or 
replacement.

When having the tire repaired or replaced, 

make sure to tell any authorized Lexus 

retailer or Lexus authorized repairer, or 

any reliable repairer that the sealant is 

injected.
After using the emergency tire puncture 

repair kit, have the vehicle inspected and 

the tire pressure warning valve and trans-

mitter replaced by any authorized Lexus 

retailer or Lexus authorized repairer, or 

any reliable repairer. Otherwise the tire 

inflation pressure may not be able to be 

measured correctly.

1

Disconnect the hose from the valve.

2

Install the air release cap to the end 
of the hose and push the protrusion 

A

B

C

Decreasing the tire inflation pres-
sure when a tire is overinflated

550

9-4. If a tire is flat

on the air release cap into the valve 
to let some air out.

3

Disconnect the hose from the valve, 
remove the air release cap from the 
hose and then reconnect the hose.

4

Turn the compressor switch on for a 
few seconds and then turn it off and 
check the tire inflation pressure.

If the air pressure is lower than the speci-

fied level, turn the compressor switch on 

again and repeat the inflation procedure 

until the specified pressure is reached.

551

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

9-5.If a door cannot be opened or locked

New genuine mechanical keys can be 
made by any authorized Lexus retailer 
or Lexus authorized repairer, or any 
reliable repairer using another 
mechanical key and the key number 
stamped on your key number plate.

The smart entry & start system may 
have been disabled by a customize 
setting.

In this case, change the customize setting 
to enable the smart entry & start system.

The electronic key may have been 
set to battery saving mode.

Battery saving mode has been set, cancel 
it.

The battery of the electronic key 
may be discharged.

Replace the battery.
Using the mechanical key.

The 12-volt battery may be dis-
charged.

Restarting the EV system using the jumper 
(or booster) cables. (

P.555)

If a key has been lost

NOTICE

If the electronic key remains lost, the risk 

of vehicle theft increases significantly. 

Visit any authorized Lexus retailer or 

Lexus authorized repairer, or any reliable 

repairer immediately with all remaining 

electronic keys and the card key (if 

equipped) that were provided with your 

vehicle.

When the doors/windows 
cannot be operated using an 
electronic key

If communication between the 
electronic key and vehicle is inter-
rupted or the electronic key cannot 
be used because the battery is 
depleted, the smart entry & start 
system and wireless remote control 
cannot be used.

NOTICE

When taking the vehicle to any author-

ized Lexus retailer or Lexus authorized 

repairer, or any reliable repairer due to a 

malfunction of the smart entry & start 

system, make sure to bring all registered 

electronic keys (including the card key).

552

9-5. If a door cannot be opened or locked

Replace the battery with a new one if it 
is depleted.
The battery for the card key is available 
only at any authorized Lexus retailer or 
Lexus authorized repairer, or any relia-
ble repairer. Your Lexus retailer or 
Lexus authorized repairer, or any relia-
ble repairer can replace the battery for 
you.
Prepare the following before replacing 
the battery:

Flathead screwdriver

Small flathead screwdriver

Lithium battery CR2032 (for Israel 
and Ukraine) or CR2450 (except 
for Israel and Ukraine)

Use a CR2032 and CR2450 lithium 

battery

Batteries can be purchased at any 

authorized Lexus retailer or Lexus 

authorized repairer, or any reliable 

repairer, local electrical appliance shops 

or camera stores.

Replace only with the same or equivalent 

type recommended by the manufacturer.

Dispose of used batteries according to 

the local laws.

If the electronic key battery is depleted

The following symptoms may occur:

The smart entry & start system and wire-

less remote control will not function 

properly.

The operational range will be reduced.

1

Take out the mechanical key.

2

Remove the cover.

3

Remove the battery cover.

4

Remove the depleted battery.

Insert a new battery with the “+” terminal 

Replace the electronic key bat-
tery

553

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

facing up.

To take out the mechanical key, push 
the release button and take the key out.
The mechanical key can only be 
inserted in one direction, as the key 
only has a groove on one side. If the 
key cannot be inserted in a lock cylin-

WARNING

Battery precautions

Observe the following precautions. Fail-

ure to do so may result in death or seri-

ous injury.

Do not swallow the battery. Doing so 

may cause chemical burns.

A coin battery or button battery is 

used in the electronic key. If a battery is 

swallowed, it may cause severe chemi-

cal burns in as little as 2 hours and may 

result in death or serious injury.

Keep away new and removed batteries 

from children.

If the cover cannot be firmly closed, 

stop using the electronic key and stow 

the key in the place where children 

cannot reach, and then contact any 

authorized Lexus retailer or Lexus 

authorized repairer, or any reliable 

repairer.

If you accidentally swallow a battery or 

put a battery into a part of your body, 

get emergency medical attention 

immediately.

To prevent battery explosion or leak-

age of flammable liquid or gas

Replace the battery with a new battery 

of the same type. If a wrong type of 

battery is used, it may explode.

Do not expose batteries to extremely 

low pressure due to high altitude or 

extremely high temperatures.

Do not burn, break or cut a battery.

Lithium battery precautions

CAUTION

RISK OF EXPLOSION IF BATTERY IS 

REPLACED BY AN INCORRECT 

TYPE.

DISPOSE OF USED BATTERIES 

ACCORDING TO THE INSTRUC-

TIONS

NOTICE

When replacing the battery

Use a flathead screwdriver of appropri-

ate size. Applying excessive force may 

deform or damage the cover.

For normal operation after replacing 

the battery

Observe the following precautions to 

prevent accidents:

Always work with dry hands.

Moisture may cause the battery to rust.

Do not touch or move any other com-

ponent inside the remote control.

Do not bend either of the battery ter-

minals.

Using the mechanical key

554

9-5. If a door cannot be opened or locked

der, turn it over and attempt to insert it 
again.
After using the mechanical key, return 
it to its original position and carry it 
with the electronic key. If the electronic 
key battery is depleted, the entry func-
tion is not operating properly, or the 
vehicle 12-volt battery is discharged, 
you will need the mechanical key.

If the incorrect key is used

The key cylinder rotates freely to isolate 

inside mechanism.

Card key (if equipped)

If it is difficult to take out the mechanical 

key, push down the release button using a 

pen tip, etc. If it is still difficult to pull it out, 

use a coin, etc.

To store the mechanical key in the card 

key, insert it while pressing the release 

button.

Alarm (if equipped)

Using the mechanical key to lock the doors 

will not set the alarm system. If a door is 

unlocked using the mechanical key when 

the alarm system is set, the alarm may be 

triggered.

1

Insert a plastic card, etc. into the 
gap in the door handle to pry up the 
cover.

To avoid damage, do not apply excessive 

force to the cover.

NOTICE

Do not apply excess force when inserting 

the mechanical key into the card key. 

Doing so may damage the card key.

Locking/unlocking the doors

555

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

2

Remove the cover by pressing it on 
the rear.

3

Use the mechanical key in order to 
perform the following operations:

1

Unlocks all the doors

2

Locks all the doors

Key linked functions

1

Opens the windows (turn and hold)

*

2

Closes the windows (turn and hold)

*

*

: These settings must be customized at 

any authorized Lexus retailer or Lexus 
authorized repairer, or any reliable 
repairer.

If you have a set of jumper (or booster) 
cables and a second vehicle with a 
12-volt battery, you can jump start your 
vehicle by following the steps below.

The EV system cannot be started by 

push-starting.

WARNING

Operate the power window after check-

ing to make sure that there is no possibil-

ity of any passenger having any of their 

body parts caught in the window. Also, 

do not allow children to operate the 

mechanical key. It is possible for children 

and other passengers to get caught in 

the power window.

Restarting the EV system when 
the 12-volt battery is discharged

WARNING

Avoiding 12-volt battery fires or 

explosions

Observe the following precautions to 

prevent accidentally igniting the flamma-

ble gas that may be emitted from the 

12-volt battery:

Make sure each jumper cable is con-

nected to the correct terminal and that 

it is not unintentionally in contact with 

any other than the intended terminal.

Do not allow the other end of the 

jumper cable connected to the “+” ter-

minal to come into contact with any 

other parts or metal surfaces in the 

area, such as brackets or unpainted 

metal.

Do not allow the + and - clamps of the 

jumper cables to come into contact 

with each other.

556

9-5. If a door cannot be opened or locked

1

Confirm that the electronic key is being carried.

When connecting the jumper (or booster) cables, depending on the situation, the alarm 

may activate and the doors may lock.

2

Open the hood

WARNING

Do not smoke, use matches, cigarette 

lighters or allow open flame near the 

12-volt battery.

12-volt battery precautions

The 12-volt battery contains poisonous 

and corrosive acidic electrolyte, while 

related parts contain lead and lead com-

pounds. Observe the following precau-

tions when handling the 12-volt battery:

When working with the 12-volt battery, 

always wear safety glasses and take 

care not to allow any battery fluids 

(acid) to come into contact with skin, 

clothing or the vehicle body.

Do not lean over the 12-volt battery.

In the event that battery fluid comes 

into contact with the skin or eyes, 

immediately wash the affected area 

with water and seek medical attention. 

Place a wet sponge or cloth over the 

affected area until medical attention 

can be received.

Always wash your hands after handling 

the 12-volt battery support, terminals, 

and other battery-related parts.

Do not allow children near the 12-volt 

battery.

557

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

3

Open the positive (+) battery terminal cover.

While pressing on the claw, open the cover as shown in the illustration.

4

Connect a positive jumper cable clamp to   on your vehicle and connect the 
clamp on the other end of the positive cable to   on the second vehicle. Then, 
connect a negative cable clamp to   on the second vehicle and connect the 
clamp at the other end of the negative cable to  .

Use jumper cables that can reach the specified terminals and connecting point.

Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery terminal (second vehicle)
Metallic point shown in the illustration

A
B
C
D

558

9-5. If a door cannot be opened or locked

5

Start the engine of the second vehicle. Increase the engine speed slightly and 
maintain at that level for approximately 5 minutes to recharge the 12-volt bat-
tery of your vehicle.

6

Open and close any of the doors of your vehicle with the power switch off.

7

Maintain the engine speed of the second vehicle and start the EV system of 
your vehicle by turning the power switch to ON.

8

Make sure the “READY” indicator comes on.

If the indicator light does not come on, contact any authorized Lexus retailer or Lexus 

authorized repairer, or any reliable repairer.

9

Once the EV system has started, remove the jumper cables in the exact reverse 
order from which they were connected.

10

Close the positive (+) battery terminal cover.

Once the EV system starts, have the vehicle inspected at any authorized Lexus retailer or 

Lexus authorized repairer, or any reliable repairer as soon as possible.

NOTICE

12-volt battery precautions

When connecting the jumper cables, ensure that they do not become entangled in the 

cooling fan or belt.

When connecting jumper cables

Make sure to connect jumper cables to the specified terminals and connecting point. 

Failure to do so may adversely affect the electronic devices or damage to them.

559

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

If a door cannot be opened using the 
door opener switch, it can be opened 
using a manual release handle.

Outside the vehicle

Pull the manual release handle   to 
open the door.
Normally, the manual release handles 
cannot be used to open the doors.
To open a door, enable manual release 
handle operation. (

P.559)

Inside the vehicle

Pull the manual release handle   
twice to open the door.
Pulling the handle once will enable 
operation. Pulling the handle again will 
open the door.

Manual release handle operating condi-

tions

If the vehicle is involved in a severe frontal 

or rear collision, manual release handle 

operation will be enabled for all of the 

doors.

However, the manual release handle may 

not become operable depending on the 

force of the impact and conditions of the 

collision.

When the 12-volt battery voltage drops 

slowly while a door was unlocked

It may not work depending on how it is low-

ered.

When manual release handle operation 

is enabled from inside the vehicle

When manual release handle operation 

is enabled from outside the vehicle using 

a mechanical key

If a door cannot be opened 
using the door opener switch

Operating a manual release 
handle

NOTICE

Normally, the manual release handles 

cannot be used to open the doors. To 

enable manual release handle operation, 

perform the following. If the following is 

not performed and/or a manual release 

handle is operated with force, it may 

deform or be damaged.

560

9-5. If a door cannot be opened or locked

Conditions which manual release han-

dle operation is disabled

Normally, operation of the outside man-

ual release handles is disabled, and they 

cannot be used to open the doors.

When operation is enabled by operating a 

manual release handle or using a mechani-

cal key, operation will be disabled automat-

ically if the door is opened using the door 

opener switch or locked.

Operation of the inside manual release 

handles is disabled when the power 

switch is in ON, and they cannot be used 

to open the doors.

When operation is enabled by operating a 

manual release handle or using a mechani-

cal key, operation will be disabled automat-

ically if the door is opened using the door 

opener switch or locked.

To prevent a door from being opened 

accidentally, when the power switch is in 

ON, after an inside manual release han-

dle is operated once, operation will auto-

matically be disabled after approximately 

1 second.

Operation of a manual release handle 
can be enabled by unlocking a door 
with the mechanical key. (

P.553)

1

Insert a plastic card, etc. into the 
gap in the door handle to pry up the 
cover.

To avoid damage, do not apply excessive 

force to the cover.

2

Remove the cover by pressing it on 
the rear.

3

Using the mechanical key, turn the 
lock cylinder to the unlock side to 
enable the manual release handle 
operation.

The mechanical key can only be inserted in 

one direction, as the key only has a groove 

on one side.
If the key cannot be inserted in a lock cylin-

der, turn it over and re-attempt to insert it.

Enabling outside manual release 
handle operation using a 
mechanical key

561

9

9-5. If a door cannot be opened or locked

When trouble

 ar

ises

The child-protector lock may be 
engaged.
Open the door from outside the vehi-
cle and disengage the child-protector 
lock. (

P.66)

Vehicles with a power back door:

1

Using a flathead screwdriver, 
remove the cover.

To protect the cover, place a rag between 

the flathead screwdriver and the cover as 

shown in the illustration.

2

Loosen the screw and turn back the 
cover.

If the rear doors cannot be 
opened from the inside

If the back door cannot be 
opened

The back door can be unlocked 
from the inside.

562

9-5. If a door cannot be opened or locked

3

Using a screwdriver, push the lever.

4

When installing, reverse the steps 
listed.

Vehicles without a power back 
door:

1

Using a flathead screwdriver, 
remove the cover.

To protect the cover, place a rag between 

the flathead screwdriver and the cover as 

shown in the illustration.

2

Turn the cover.

3

Using a screwdriver, push the lever.

4

When installing, reverse the steps 
listed.

563

9

9-6. If the EV system cannot be used normally

When trouble

 ar

ises

9-6.If the EV system cannot be used normally

1

Open the hood. (

P.461)

2

Pull the ring section horizontally 
toward the inside of the vehicle.

After the unlocking operation is com-

pleted, push the ring part back to its origi-

nal position until it clicks into place.

Emergency release lever

When unlocking with the emergency 

release lever

Be sure to observe the following.

Do not apply excessive force to the ring 

part

Do not pull horizontally too much

Use only in an emergency.
If the problem persists, have the vehicle 

inspected by any authorized Lexus retailer 

or Lexus authorized repairer, or any reliable 

repairer immediately if this occurs.

If the charging port lid can-
not be opened

If the charging port lids cannot be 
opened when using the normal pro-
cedure, the following procedure 
can be used to open the charging 
port lid.

A

564

9-6. If the EV system cannot be used normally

If AC charging cannot be performed normally

Charging indicator of the charging port does not illuminate

Cause

Remedy

The plug is not properly connected 
to the socket

Check that the plug is properly connected to the 
socket.

AC charging connector is not 
securely connected to AC charging 
inlet

Check the connection status of the AC charging 
connector.

When connecting the AC charging connector, 
insert the charging connector securely.

After connecting the AC charging connector, 
check that the charging indicator of the charging 
port is turned on.

If the charging indicator of the charging port does 
not illuminate, even though the charging connector 
is securely connected, there may be a malfunction in 
the system. Immediately stop charging and contact 
any authorized Lexus retailer or Lexus authorized 
repairer, or any reliable repairer.

Traction battery is already fully 
charged

When the traction battery is fully charged, AC 
charging is not performed.

The remaining charge of the traction 
battery exceeds the set upper limit of 
the charge capacity

Change to a higher upper limit setting than the cur-
rent remaining charge capacity and perform charg-
ing again. (

P.53)

The charger does not operate

Please contact the facility manager when there is a 
problem with charger.

Power is out

After power is restored, carry out the charging pro-
cedure again.

Remote switch is off

If the remote switch is equipped, turn the switch on.

Building breaker is tripped and 
power is cut off

Check that the breaker is connected and if there is 
no malfunction, check if the vehicle can be charged 
through another socket.
If charging is possible, the first socket may have a 
malfunction. Contact the building or facility man-
ager, or an electrician.

565

9

9-6. If the EV system cannot be used normally

When trouble

 ar

ises

*

: Refer to P.41 for details regarding charging indicator of the charging port illumination 

and flashing.

When the charging indicator on the charging port is blinking and charg-
ing cannot be carried out

Cause

Remedy

When charging indicator of the charging 
port flashes

*

: Charging schedule is regis-

tered

When you wish to charge according to the 
charging schedule, wait until the set time.
To start charging, set “Charge now” to on. 
(

P.63)

When charging indicator of the charging 
port rapidly flashes

*

: Malfunction occurred 

in an external power source or the vehicle

When a door is opened with the power 
switch off, a message is displayed on the 
multi-information display. Follow instructions 
displayed.(

P.510)

566

9-6. If the EV system cannot be used normally

If DC charging cannot be performed normally

DC charging does not start

Cause

Remedy

The DC charging connector is not properly 
connected to the vehicle.

Check the connection status of the DC 
charging connector and be sure that it is 
locked.
If the DC charging does not start, even 
though the DC charging connector is 
securely connected, there may be a mal-
function with the DC charger or charging 
system.

If there is a malfunction with the DC 
charger, contact the charging station man-
ager.

If there is not a malfunction with the DC 
charger, there may be a malfunction in the 
system. Contact any authorized Lexus 
retailer or Lexus authorized repairer, or 
any reliable repairer.

If there is an error in the connection status 
due to the weight of the connector, dis-
connect the connector and then recon-
nect it. Lift and hold the connector in place 
for about 3 seconds after reinserting it 
until it locks. If the connector still does not 
lock, check if it can be charged with 
another DC charger.

The DC charging connector is not securely 
locked.

567

9

9-6. If the EV system cannot be used normally

When trouble

 ar

ises

Error is detected by the DC charger or vehi-
cle’s system check.

There may be a malfunction with the DC 
charger or charging system.

If there is a malfunction with the DC 
charger, contact the facility manager.

If there is not a malfunction with the DC 
charger, there may be a malfunction in the 
system. Contact any authorized Lexus 
retailer or Lexus authorized repairer, or 
any reliable repairer.

If the EV system cannot be started, con-
tact any authorized Lexus retailer or 
Lexus authorized repairer, or any reliable 
repairer.

The DC charger power goes off.

Contact the charging station manager and 
check the power status.

Traction battery is already fully charged

When the traction battery is fully charged, 
DC charging cannot be performed.

The remaining charge of the traction battery 
exceeds the set upper limit of the charge 
capacity

Change to a higher upper limit setting than 
the current remaining charge capacity and 
perform charging again. (

P.53)

AC charging connector is also connected.

DC charging and AC charging cannot be 
performed together.

The EV system is started.

When the EV system is started, DC charg-
ing cannot be started.
Also, if the shift position is not in P, DC 
charging cannot be performed.

When DC charging is interrupted

Cause

Remedy

Cause

Remedy

The timer for the DC charger operates.

Depending on the type of the DC charger, 
the timer may be set to stop charging after a 
certain time.
Check with the charging station manager.

The power for the DC charger is off.

Check the power status of the DC charger. If 
there are uncertainties with the power status, 
contact the charging station manager.

568

9-6. If the EV system cannot be used normally

The temperature of the traction battery is 
extremely high or low.

DC charging may not be performed in 
extremely high or extremely low tempera-
ture environments. Charge the traction bat-
tery after the temperature has been 
stabilized.

Error is detected by the DC charger or vehi-
cle’s system check.

There may be a malfunction with the DC 
charger or charging system.

If there is a malfunction with the DC 
charger, contact the facility manager.

If there is not a malfunction with the DC 
charger, there may be a malfunction in the 
system. Contact any authorized Lexus 
retailer or Lexus authorized repairer, or 
any reliable repairer.

If the EV system cannot be started, con-
tact any authorized Lexus retailer or 
Lexus authorized repairer, or any reliable 
repairer.

High temperature of charging related parts

If the temperature of charging related parts 
is high, DC charging may not be possible. 
Wait for a while and then charge again.

The electrical components such as the air 
conditioning system stop operating while the 
traction battery is approximately fully 
charged.

Keep the electrical components such as the 
air conditioning system in the OFF state, and 
then perform the charging procedure again.

Cause

Remedy

 

 

 

 

 

 

 

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