Renault Zoe (2023 year). Manual in english

Section 1: getting to know your vehicle

Electric vehicle: introduction

1.2

Important recommendations

1.7

Electric vehicle: charging

1.8

programming

1.19

Hands-free card: general information

1.21

Doors

1.30

Locking, unlocking the opening elements

1.33

Automatic locking when driving

1.35

Steering wheel/Power-assisted steering

1.36

Rear view mirrors

1.38

Front seat

1.39

Seat belts

1.41

Methods of restraint in addition to the child seat belts

1.46

to the rear seat belts

1.52

side protection

1.53

Child safety: general information

1.55

Choosing a child seat mounting

1.58

fitting a child seat

1.61

deactivating, activating the front passenger airbag

1.69

Driving position

1.72

Warning lights

1.76

Displays and indicators

1.80

Trip computer

1.83

vehicle settings customisation menu

1.92

Clock and outdoor temperature

1.95

Audible and visual signals

1.97

Pedestrian horn

1.98

Exterior lighting and signals

1.99

Headlight beam adjustment

1.105

Washers, wipers

1.106

1.1

CarManuals2.co

ELECTRIC VEHICLE: introduction (2/5)

Electric vehicles have special features,

but operate in a similar manner to con-

ventional vehicles.

The main difference in electric vehicles

is the exclusive use of electric energy

instead of fuel, as used in convention

vehicles.

We therefore recommend that you read

these instructions describing your elec-

tric vehicle carefully.

Connected services

You can access these services by:

(depending on the vehicle)

- external digital devices (mobile tele-

Your electric vehicle has connected

phones 7, tablets 8 etc.);

services that provide information and/

- the vehicle multimedia screen 6.

or control:

For more information, refer to the mul-

- your vehicle’s charging status with

timedia equipment instructions or con-

low battery warning;

tact an Approved Dealer.

- the traction battery charging pro-

gramming, based on certain choices

on offer;

- remaining vehicle range;

- ...

You can subscribe to a connected

service or extend it at any time by

consulting an authorised dealer.

1.3

CarManuals2.co

ELECTRIC VEHICLE: introduction (3/5)

Batteries

400 V traction battery

Secondary 12V battery

Your electric vehicle has two types of

This battery stores the energy neces-

The second battery on your vehicle is

battery:

sary to operate the motor in your elec-

a secondary 12 V battery: this supplies

tric vehicle properly. As with any bat-

the energy required to operate vehicle

- a 400V traction battery;

tery, it discharges after use, and must

equipment (lights, windscreen wipers,

- secondary 12 V battery.

be regularly recharged.

ABS, etc).

You do not have to wait until the traction

battery hits the reserve level in order to

recharge it.

Charging times vary depending on the

type of specific wall unit socket or public

terminal you connect to.

Your vehicle range will depend on the

charge level of the traction battery, and

also on your driving style ➥ 2.16.

1.4

CarManuals2.co

ELECTRIC VEHICLE: introduction (4/5)

The vehicle drive system

in an electric vehicle uses

a direct voltage of approxi-

mately 400 volts.

This system can get hot during

and after switching off the ignition.

The A symbol denotes the electrical el-

“400 volt” electrical circuit

Respect warning messages given

ements of your vehicle which may pres-

on the labels in the vehicle.

The 400 V electrical circuit is denoted

ent health risks.

All interventions or modifications to

by orange cables 9 and parts bearing

the 400V electrical system (com-

the ṑ symbol.

ponents, cables, connectors, trac-

tion battery) are strictly prohibited

due to the risks they present to your

safety. Please contact an authorised

dealer.

The risk of serious burns or elec-

tric shocks can lead to death.

1.5

CarManuals2.co

ELECTRIC VEHICLE: introduction (5/5)

Driving

Bad weather, flooded roads:

Noise

As with a vehicle fitted with an auto-

Electric vehicles are particularly quiet.

Do not drive through floods

matic gearbox, you will have to get

You will not yet necessarily be used to

if the depth of water is

used to not using your left foot, and not

it, and neither will other road users. It

above the lower edge of

using this foot to brake.

is difficult for them to hear the vehicle

the wheel rims.

when it is moving.

When driving, if you lift your foot off the

accelerator pedal or depress the brake

As the motor is silent, you will hear

pedal, the motor generates electrical

noises that you are not used to hearing

current during deceleration, and this

(aerodynamic noises, tyre noise, etc.).

energy is used to brake the vehicle and

Each time the ignition is switched off,

recharge the traction battery ➥ 2.13.

the ventilation will be switched off after

about ten seconds.

Special feature:

After a maximum charge of the battery

Obstructions to the driver

and during the first few miles of using

Pedestrian horn

On the driver’s side, only

the vehicle, the engine brake will be

The pedestrian horn enables you to

use mats suitable for the

temporarily reduced. Please adapt your

warn others of your presence - espe-

vehicle, attached with the

driving style appropriately.

cially pedestrians and cyclists.

pre-fitted components, and check

the fitting regularly. Do not lay one

When the engine is started, the pedes-

mat on top of another.

trian horn is activated automatically.

There is a risk of wedging the

The sound is triggered when the vehi-

pedals.

cle speed is between approximately 1

and 19 mph (1 and 30 km/h) ➥ 1.98.

Your electric vehicle is

silent. Before leaving it, with

your foot on the brake, stop

The engine brake should

the engine.

under no circumstances be

RISK OF SERIOUS INJURY.

used as a substitute for the

brake pedal.

1.6

CarManuals2.co

IMPORTANT RECOMMENDATIONS

Please read these instructions carefully. Failure to follow these instructions may lead to a risk of fire, serious injury

or electric shock which may present a risk to life.

In the event of an accident or impact

In the event of an accident or an impact to the underside of the vehicle (e.g.: striking a post, raised kerb or other street furni-

ture), this may damage the electric circuit or the traction battery.

Have the vehicle checked by an authorised dealer.

Never touch the “400 volt” components or orange cables which are exposed and visible inside or outside the vehicle.

In the event of serious damage to the traction battery, leaks may occur:

- never touch the liquids (fluids, etc.) coming from the traction battery;

- in the event of contact with the body, wash the affected area with plenty of water and consult a doctor as soon as possible.

In the event of an impact, even slight, against the charging flap and/or valve, have them checked by an authorised dealer as

soon as possible.

In the event of fire

In the event of fire, make everyone evacuate the vehicle immediately and contact the emergency services, informing them that

this is an electric vehicle.

Only use extinguishing agents ABC or BC that are permitted for use with electrical fires. Do not use water or other extinguish-

ing agents.

In the event of damage to the electrical circuit, please call an authorised dealer.

All towing operations ➥ 5.23.

Washing the vehicle

Never wash the engine compartment, the charging connection or the traction battery with a high-pressure jet.

This risks damaging the electric circuit.

Never wash the vehicle while it is charging.

Never wash the charging lead while the vehicle is charging.

Never wash the charging lead, even while the lead is not connected, in order to prevent corrosion of the charging pins

Risk of electric shock and a risk to life.

1.7

CarManuals2.co

ELECTRIC VEHICLE: charging (2/11)

Important recommendations for charging your vehicle

Please read these instructions carefully. Failure to follow these instructions may lead to a risk of fire, serious injury

or electric shocks which could result in death.

Charging

Do not do anything to the vehicle during charging (washing, working in the engine compartment, etc.).

In the event of the presence of water, signs of corrosion or foreign bodies in the charging cord connector or in the vehicle charg-

ing socket, do not charge the vehicle. Fire hazard.

Do not attempt to touch the cord contacts, the domestic socket or the vehicle charging socket, or introduce objects into them.

Never plug the charging cord into an adapter, multiple socket or extension lead.

The use of generators is prohibited.

Do not remove or change the vehicle charging socket or the charging cord. Fire hazard.

Do not modify or perform any action on the installation during charging.

In the event of an impact, even slight, against the charging socket or valve, have them checked by an authorised dealer as

soon as possible.

Take care of the cord: do not tread on it, immerse it in water or pull on it or let anything knock against it.

Check regularly that the charging lead is in good condition.

In the event of damage to the charging lead (corrosion, browning, cuts, etc.), to the unit or to the vehicle's electrical charging

socket, do not use them. Please see an authorised dealer to replace them.

In the event of non-activation of the charging flap locking mechanism and/or unlocking of the vehicle's electric charging socket,

please contact an approved dealer.

1.9

CarManuals2.co

ELECTRIC VEHICLE: charging (3/11)

Charging cord A

Charging cord B

Always read the charging cord instruc-

tions carefully before using it B.

This lead is specific to your vehicle and

This cord allows:

designed for connecting to wall sockets

- in normal use, on a socket used only

or public terminals to enable standard

for the vehicle (14 A/16 A charge);

charging of the traction battery.

- occasional charge using a domestic

socket, (8 A charge) when you are

Never leave the socket hanging by

not at home, for example.

the cord. Use the hooks C to attach

Sockets must be fitted as stated in the

it.

We recommend that you use a

instructions in the instructions supplied

charging cord that enables a stand-

with the charging cord B.

ard charge to charge the traction

battery.

If a charging cord malfunctions

during the charging process (red

warning light on the unit D), stop

Each charging lead is stored in the

charging immediately. Please refer

luggage compartment of the vehi-

to the cord instructions.

cle.

1.10

CarManuals2.co

ELECTRIC VEHICLE: charging (4/11)

Important recommendations for charging your vehicle

Please read these instructions carefully. Failure to follow these instructions may lead to a risk of fire, serious injury

or electric shocks which could result in death.

Choice of charging cord

The standard charging cords supplied with the vehicle have been designed specifically for this vehicle. It is designed to protect

you against the risks of electric shock that can lead to death or fire.

Do not use with the charging leads of previous vehicles as they are not adapted. For safety reasons, the use of a charging cord

not recommended by the manufacturer is strictly forbidden. Failure to follow this instruction can lead to risks of fire or elec-

tric shock that can prove fatal. For information on a charging cord suited to your vehicle, please consult an authorised dealer.

Using the charging lead B

Please read the instructions that come with the charging cord carefully to learn about precautions you must take when using

the product and the technical specifications required when fitting the socket.

Installation

Power supply systems

Only use charging terminals which conform to the IEC 61851-1 standard and connecting points protected by:

- a type A 30 mA residual differential current system specific to the socket used;

- an overcurrent protection device;

- protection against overvoltage relating to lightning in exposed areas (IEC 62305-4).

Wall socket

Have a special wall socket installed by a qualified professional.

In the case of domestic charging

Have a qualified professional check that each socket to which you will connect the charging cord complies with the standards

and regulations in force in your country and that it complies with the specifications described previously in the information on

“Power supply systems”.

1.11

CarManuals2.co

ELECTRIC VEHICLE: charging (5/11)

Charging types that conform

to European standards

Alternating current (AC)

If the information is displayed on the

vehicle charging flap, follow the instruc-

tions below.

Before plugging in a charging lead,

check that:

- the colour and one of the letters of

the inlet socket 4 correspond to the

colour and one of the letters on the

end 5 of the lead;

- the colour and one of the letters of

the inlet socket 3 correspond to the

colour and one of the letters on the

end 6 of the lead.

Charging type

Alternating current (AC)

Charging terminal 4/

Connection

Vehicle 3/Charging lead 6

Charging lead 5

Charging types that con-

form to European stand-

ards (for all other cases,

please consult an ap-

proved dealer).

1.12

CarManuals2.co

ELECTRIC VEHICLE: charging (6/11)

Charging types that conform

to European standards

(continued)

Direct current (DC)

If the information is displayed on the

vehicle charging flap, follow the instruc-

tions below.

Before plugging in a charging lead,

make sure that the colour and one of

the letters of the inlet socket 3 corre-

spond to the colour and one of the let-

ters on the end 6 of the charging lead.

Charging type

Direct current (DC)

Connection

Vehicle 3/Charging lead 6

Charging types that con-

form to European stand-

ards (for all other cases,

please consult an ap-

proved dealer).

1.13

CarManuals2.co

ELECTRIC VEHICLE: charging (7/11)

The vehicle has two charging connec-

If the vehicle is parked for more than

tions located at the front of the vehicle:

three months with near zero charge, it

may become impossible to charge the

- E socket for charging up to 22 kW;

battery.

- F socket, depending on the vehicle,

To preserve the service life of your trac-

for rapid charging.

tion battery, avoid parking the vehi-

cle for more than one month with high

Precautions

charge, especially when the weather is

Avoid charging and parking your ve-

very hot.

hicle in extreme temperatures (hot or

Favour charging the traction battery

cold).

after driving and/or in mild tempera-

Under extreme conditions, charging

tures. Otherwise, charging may take a

may take several minutes before start-

longer period of time or even become

ing (time required for the traction bat-

impossible.

tery to cool down or warm up).

Recommendations

Electric charging

When the vehicle is parked for more

than seven days in temperatures below

- In high temperatures, try to park and

connection 3

about -25°C, charging the traction bat-

recharge the vehicle in a shaded/

Note: If in a snowy

environment,

tery can become impossible.

covered location;

remove snow from the vehicle charging

- charging can be performed in the

area before plugging in or disconnect-

rain or snow;

ing. Snow in the socket may block the

- activating the air-conditioning in-

insertion of the charging cord plug.

creases the charging time required.

In the absence of any protection

against overvoltage, you are recom-

mended not to charge the vehicle in

stormy weather (lightning, etc).

1.14

CarManuals2.co

ELECTRIC VEHICLE: charging (8/11)

The charging cord is automatically

locked with the vehicle. This will make it

impossible to unplug the cord from your

vehicle.

If rapid charging the vehicle (DC),

the charging cable between your

vehicle and the charging terminal

Recharging the traction

- open valve 8;

must not exceed 30 metres.

battery

- plug in the end of the cord to the

If there is any doubt about the length

power supply;

Vehicle stationary, ignition off:

of the cable, consult the owner of

- grab the handle 9;

the charging terminal (DC).

- take the charging cord located in the

boot of your vehicle;

- plug in the vehicle cord. The warning

light 7 flashes in yellow;

- remove it from its storage bag;

- after you hear a locking click, check

- press the 6 switch to unlock the 10

that the charging cord is properly

charging flap;

plugged in. To check the locking, pull

Make sure you fully uncoil the charg-

gently on the handle 9.

ing cord to limit its heating.

Do not use an extension

lead, multiple socket or

adapter.

Fire hazard.

1.15

CarManuals2.co

ELECTRIC VEHICLE: charging (9/11)

When charging starts, the following

information is displayed on the instru-

ment panel:

- the energy level on the battery warn-

ing light 11;

- the battery refill rate;

- an estimate of the remaining charg-

ing time (this is not displayed after

about 95% charge);

- the warning light 12 indicates that

the vehicle is connected to a power

supply;

- your vehicle range will vary accord-

ing to the charge level.

The display on the instrument panel

disappears after a few seconds. It reap-

During charging, the warning light 7

pears on the instrument panel when a

flashes in blue.

door is opened. Once charging is com-

plete, the warning light 7 appears con-

tinuously in green. You do not need to

wait until the charge is at reserve levels

to recharge your vehicle.

The traction battery charging time depends on the amount of energy remaining

and the power delivered by the charging terminal. The information is displayed on

the instrument panel during charging ➥ 1.80.

Operating faults

Note: under certain conditions, the actual charging time may be longer than the

If the warning light 7 appears contin-

charging time displayed on the instrument panel. This depends on:

uously in red, please contact an ap-

- the quality of the electrical network;

proved dealer.

- the initial charge level;

- the exterior temperature is too cold;

- ...

In the event of a problem with the charging cable, we recommend that you re-

place it with a cable that is identical to the original. Consult an approved dealer.

1.16

CarManuals2.co

ELECTRIC VEHICLE: charging (10/11)

Note: immediately after a long charge

of the traction battery, the cable may be

hot. Please use the handles.

Precautions to take when removing

unplug the charging lead 2 from the

from the socket

vehicle;

the valve 8 must be closed;

It is imperative to follow the unplug-

–

you must close the 10 charging flap

ging steps in order.

and press on it in order to lock it;

unplug the lead 2 from the power

– Press the switch 6 or press and

supply 1;

After pressing the charging cord un-

hold on the door unlocking button

locking button, you have 30 seconds

place the lead 2 in its storage bag

on the card in order to release the

to unplug it before it locks again.

and store it in the luggage compart-

vehicle charging lead;

ment.

- grab the handle 9;

To avoid disturbing the

charging

monitoring

system, do not install any

antistatic strip to the vehi-

cle.

1.17

CarManuals2.co

ELECTRIC VEHICLE: charging (11/11)

Label 13

The label 13 located on the right-hand

- connect to a domestic socket, an al-

side reminds you of the following in-

ternating voltage charging terminal

The label 13 located on the charg-

structions:

or a quick charging terminal;

ing flap 10 displays details on how the

- do not wash the charging flap using

- for any information on charging,

charging operation is indicated by the

a high-pressure water jet;

please consult your vehicle user

status of the warning light 7:

- with the vehicle stationary, the valve

manual.

- flash in yellow: the lead is plugged

and the charging flap can be open;

into the vehicle and the system car-

- when the vehicle is being driven, the

ries out its checks;

Label 14

valve and the charging flap must be

- flashing in blue: charging is in pro-

closed;

The label 14 located on the charging

gress;

- open the flap to connect the charging

flap 10 indicates that it is possible to re-

- illuminated continuously in blue:

lead;

lease the charging flap from the vehicle

charge programming is activated;

- close the flap again once discon-

by pressing and holding the door un-

- illuminated continuously in green:

nected;

locking button on the card.

the vehicle is fully charged;

– flashing in red: operating fault.

1.18

CarManuals2.co

ELECTRIC VEHICLE: programming charging (1/2)

Program

Immediate charge

Postponed charging

Program

Immediate charge Postponed charging

Program

Edit

Charging will begin when the vehicle is plugged in

Charging will start at

12:34

Charge

Climate

Calendar

Charge

Climate

Calendar

Charging programming

“Immediate charging” 2

“Postponed charging” 3

With the vehicle stationary and the

With the vehicle connected to a power

You can programme the start time for

engine running, from the “Settings” on

supply, charging starts.

charging.

the multimedia screen 1, select the

Area A informs you that “Immediate

Press “Edit” 4 to open the settings to

“Vehicle” tab. Use the “EV program-

charging” is activated.

set the start time for charging.

ming” menu to configure charging for

Note: you can deactivate this option by

Set the start time for charging then

your vehicle.

pressing OFF.

press “Close” to confirm.

When the programming is confirmed,

Please refer to the multimedia instruc-

Area B shows the time programmed for

the indicator light 

lights up on

tions for further information.

charging to start.

the instrument panel.

With the vehicle connected to a power

Note: charging will start if the engine is

source and the engine switched off,

shut down and the vehicle is connected

charging starts at the scheduled time.

to a power supply and access is author-

ised.

1.19

CarManuals2.co

ELECTRIC VEHICLE: programming charging (2/2)

EV programming

Program

Charging programming

Charging programme 1

Start at

End at

Immediate charge Postponed charging

Program

12:34 PM -> 12:24 AM

L M M J V S D

Edit

Charging programme 2

L M M J V S D

10:00 PM -> 06:00 AM

L M M J V S D

Charging programme 3

Charge

Climate

Calendar

“Program” 5

Set the charging start and end times as

Programmed times are displayed in

well as the days to which these times

area C.

You can save several programmed

will apply. Press “Close” to confirm.

charging times per week.

With the vehicle connected to a power

Note: if the start and end times are

source and the engine switched off,

Select the programme time 6 that you

identical, charging time is 24 hours. You

charging starts at the scheduled time.

wish to change to access the settings.

can’t confirm a charging programme if

You can disable one of your saved pro-

you don’t select a day of the week.

grammes by pressing “OFF".

For safety reasons, carry

out these operations when

the vehicle is stationary.

1.20

CarManuals2.co

HANDS-FREE CARDS: general information (1/3)

The card is used for:

card operating range

- locking/unlocking the opening ele-

This varies according to the environ-

ments (doors, boot);

ment: take care not to accidentally lock

- unlocking the charging cable ➥ 1.8 ;

or unlock the vehicle by inadvertently

- switching on the vehicle lighting re-

pressing the buttons on the card.

motely (refer to the following pages).

Note: if any opening element (door or

luggage compartment) is open or not

Battery life

properly shut, locking is unsuccessful

and the hazard warning lights and side

Make sure that the correct battery type

indicator lights do not flash.

is being used, and that the battery is in

good condition and inserted correctly.

Its service life is approximately two

years: it should be replaced when the

message “Keycard Battery Low” ap-

pears on the instrument panel ➥ 5.15.

Unlocking the doors and luggage

compartment.

Locks all the opening elements.

Unlocking/locking the boot.

Switching on the lighting remotely.

When the battery is flat, you can still

lock/unlock and start your vehicle.

➥ 2.2 ➥ 1.32 ➥ 5.15.

1.21

CarManuals2.co

HANDS-FREE CARDS: general information (2/3)

Interference

Interference by factors in the immediate

vicinity (external installations or the use

of equipment operating on the same

frequency as the remote control) may

affect the operation of the remote con-

trol.

Advice

Driver’s responsibility

Avoid leaving the card in hot, cold or

when parking or stopping

humid areas.

the vehicle

Do not keep the card in a place

Never leave an animal,

where it could be bent or dam-

child or adult who is not self-suffi-

aged accidentally, such as in a back

cient alone in your vehicle, even for

pocket of a garment.

a short time.

Distance lighting function

They may pose a risk to themselves

or to others by starting the engine,

Pressing button

4 switches on

the

activating equipment such as the

dipped beam headlights and the exte-

electric windows or locking the

rior lighting for approximately 20 sec-

doors, for example.

onds. This can be used, for example,

Also, in hot and/or sunny weather,

to identify the vehicle from a distance

Replacement: need for an

please remember that the tempera-

when parked in a car park. Pressing

additional card

ture inside the passenger compart-

and holding the 4 button for approxi-

If you lose your card or require an-

ment increases very quickly.

mately two seconds activates the exte-

other, you can obtain one from an

rior lighting and a sound is emitted.

RISK OF DEATH OR SERIOUS

authorised dealer.

Note: pressing button 4 again switches

If a card is replaced, it will be neces-

INJURY.

off the lighting.

sary to take the vehicle and all its

cards to an approved Dealer to ini-

tialise the system.

You may use up to four cards per

vehicle.

1.22

CarManuals2.co

“HANDS-FREE” CARD: use (1/5)

There are two ways to unlock/lock the

Deactivating/activating the

vehicle:

“hands-free” mode

“hands-free”, when approaching and

Depending on the vehicle, you can de-

moving away from the vehicle;

activate/activate unlocking when ap-

using the card in remote control

proaching and locking when moving

mode.

away from the vehicle.

You can also disable/activate the sound

signal that is emitted upon locking when

Driver’s responsibility

moving away from the vehicle ➥ 1.92.

when parking or stopping

the vehicle

Never leave an animal,

child or adult who is not self-suffi-

cient alone in your vehicle, even for

a short time.

They may pose a risk to themselves

or to others by starting the engine,

activating equipment such as the

electric windows or locking the

doors, for example.

Also, in hot and/or sunny weather,

please remember that the tempera-

ture inside the passenger compart-

ment increases very quickly.

RISK OF DEATH OR SERIOUS

INJURY.

Do not store the card anywhere it

may come into contact with other

electronic equipment

(computer,

Never leave your vehicle

phone etc.) as this could hinder its

with the card inside.

operation.

1.24

CarManuals2.co

“HANDS-FREE” CARD: use (2/5)

Unlocking in “hands-free”

Remote “Hands-free” locking

Depending on the equipment level, the

door mirrors fold in automatically to

mode, when approaching

With the card on you, doors and lug-

confirm locking.

and moving away from the

gage compartment door closed, move

vehicle

away from the vehicle: it will lock auto-

If the card has been within the detection

matically once you have left the access

area 1 for approximately 15 minutes,

With the card in access zone 1, the ve-

remote locking is disabled. To lock the

zone 1.

hicle will unlock.

vehicle, press button 3 on the card.

Note: the distance at which the vehicle

The hazard lights and side repeaters

The vehicle cannot be remotely locked

locks depends on the surroundings.

flash once to indicate that the doors

if the card is within the area 2.

have unlocked and, on some vehicles,

The hazard lights flash twice then

the door mirrors fold out automatically.

remain illuminated for about four sec-

onds, a beep sounds to indicate that

the doors have locked and, on some

vehicles, the door mirrors fold in auto-

matically.

1.25

CarManuals2.co

“HANDS-FREE” CARD: use (3/5)

Special features of the

unlocking system

Under certain circumstances, approach

unlocking is deactivated:

- after eight days of no use of the vehi-

cle;

- if the card remains close to the 1

area of the vehicle for approximately

five minutes after the vehicle has

been locked;

- after several passes in the vicinity of

the 1 area of the vehicle and without

the door being unlocked.

Press button 4 or the remote control to

“Hands-free” unlocking using

unlock the vehicle and reactivate the

button 4

mode.

With the card in area 1 and the vehi-

cle locked, press button 4 to unlock the

entire vehicle.

Unlocking is indicated by one flash of

the hazard warning lights and the indi-

cator lights.

1.26

CarManuals2.co

“HANDS-FREE” CARD: use (4/5)

Locking using the card

With the doors and boot closed, press

button 3: the vehicle locks.

The hazard warning lights flash twice

to indicate that the vehicle is locked

and, depending on the vehicle, the door

mirrors automatically fold in.

Pressing the 3 button twice locks the

vehicle and enables the closure of the

front and rear windows (depending on

the vehicle).

Note:

- the maximum distance at which the

vehicle locks depends on the sur-

Using the card as a remote

roundings;

If, while the engine is running, a door

is opened and closed, and the card is

control

- if a door or the boot is open or not

no longer in the zone 2, the message

properly shut, locking is not carried

Unlocking with the card

“Keycard Not Detected” indicates that

out. A beep sounds but the hazard

the card is not inside the vehicle. This

Press button 5.

warning lights and side repeaters do

will, for example, prevent you from driv-

not flash.

Unlocking is indicated by one flash of

ing away after dropping off a passenger

the hazard warning lights and the indi-

who has kept the card on them.

cator lights.

The warning disappears when the card

is detected again.

The card buttons are deactivated

when the engine is running.

1.27

CarManuals2.co

“HANDS-FREE” CARD: use (5/5)

Unlocking the charging cord

Press button 5 to unlock the charging

cable from the vehicle.

Driver’s responsibility

when parking or stopping

the vehicle

Never leave an animal,

child or adult who is not self-suffi-

cient alone in your vehicle, even for

a short time.

Locking/unlocking only the

They may pose a risk to themselves

or to others by starting the engine,

boot

activating equipment such as the

Press the button 6 to lock/unlock the

electric windows or locking the

boot only.

doors, for example.

Also, in hot and/or sunny weather,

please remember that the tempera-

ture inside the passenger compart-

ment increases very quickly.

RISK OF DEATH OR SERIOUS

INJURY.

1.28

CarManuals2.co

CARD: deadlocking

To activate deadlocking

To deactivate deadlocking

Press button 2 twice in quick succes-

Unlock the vehicle using button 1 on

sion.

the card.

Locking is confirmed by two slow

The hazard warning lights flash once

flashes and three quick flashes of the

to indicate that the doors have been un-

hazard warning lights and side indica-

locked.

tor lights.

Depending on the vehicle, the door mir-

rors fold in automatically when the vehi-

cle is locked ➥ 1.38.

If the vehicle is equipped with a dead-

locking function, this allows you to lock

the opening elements and to prevent

the doors from being unlocked using

the interior handles (for example, by

breaking the window and then trying to

open the door from the inside).

Never use deadlocking if

someone is still inside the

vehicle.

1.29

CarManuals2.co

OPENING AND CLOSING THE DOORS (1/2)

Opening the doors from the

Rear doors

Opening from the inside

outside

With the doors unlocked:

Pull handle 4.

- press on recess

2 to move the

Front doors

handle 3;

Lights-on reminder buzzer

With the doors unlocked, pull handle 1.

– slide your hand into the handle 3 and

A warning beep sounds when the driv-

pull towards you.

er’s door is opened to warn you that the

lights are still on.

As a safety precaution,

the doors should only be

opened or closed when the

vehicle is stationary.

1.30

CarManuals2.co

OPENING AND CLOSING THE DOORS (2/2)

Driver’s responsibility

when parking or stopping

the vehicle

Never leave an animal,

child or adult who is not self-suffi-

cient alone on your vehicle, even for

Door/tailgate open buzzer

Special note

a short time.

They may pose a risk to themselves

When stationary, the warning light

Once the engine has been switched off,

or to others by starting the engine,

the lights and accessories (radio, etc.)

activating equipment such as the



shows when a door, the boot or

will continue to operate until the driver’s

electric windows or by locking the

the charging flap is open or not closed

door is opened.

doors.

properly. The warning light 5 indicates

Also, in hot and/or sunny weather,

that the door or the boot is open or not

Child safety

please remember that the tempera-

properly closed.

ture inside the passenger compart-

When the vehicle reaches a speed of

To make it impossible for the rear doors

ment increases very quickly.

approximately 12 mph (20 km/h), the

to be opened from the inside, move the

RISK OF DEATH OR SERIOUS

lever 6 and check from the inside that

INJURY.

warning lights 

and 5 are accom-

the doors are securely locked.

panied by a message indicating that the

opening element is open or not properly

closed.

1.31

CarManuals2.co

LOCKING, UNLOCKING THE DOORS (1/3)

If the card does not work:

In certain cases, the card may not

work:

- when the card battery is drained, flat

battery, etc.

- due to the use of electronic devices

near to the remote control

(e.g.

mobile telephone);

- vehicle located in a high electromag-

netic radiation zone.

It is then possible:

- to use the key that is built into the

card;

- to lock each of the doors manually;

The card’s built-in key

- to use the interior door locking/un-

The integrated 2 key is used to lock or

locking control (refer to the following

unlock the front left-hand door if the

pages).

card does not work.

Access with key 2

Slide the rear casing

1 downwards

while pressing on zone A.

1.32

CarManuals2.co

LOCKING, UNLOCKING THE DOORS (2/3)

Using the key integrated in the card

Locking the doors manually

Insert the key 2 into the lock of the front

Turn screw 3 with the door open (using

left-hand door and lock or unlock.

the end of the key) and close the door.

This means that the doors are then

locked from the outside.

The doors may then only be opened

from the inside or by using the key in

the front left-hand door.

1.33

CarManuals2.co

LOCKING, UNLOCKING THE DOORS (3/3)

Door and tailgate status

Locking the doors without

indicator

the card

When the ignition is on, the indicator

For example, in the event of a dis-

light above the 4 switch informs you of

charged battery or the card temporarily

the locking status of the opening ele-

not working, etc.

ments:

With the engine switched off and an

- indicator light on, the doors and tail-

opening (door or boot) open, press

gate are locked,

and hold the switch 4 for more than five

seconds.

- indicator light off, the doors and tail-

gate are unlocked.

When the door is closed, all the doors

and tailgate will be locked.

If the ignition is off, when you lock the

doors the warning light remains lit for

Note: unlocking the vehicle from the

some time before disappearing.

outside is only possible with the card in

the vehicle’s access zone or using the

Interior locking/unlocking

key integrated in the card.

door control

Switch 4 simultaneously controls the

doors and the tailgate.

Never leave your vehicle

with the card inside.

If a door or the tailgate is open or not

closed properly, the doors and tailgate

lock/unlock quickly.

If transporting an object with the tail-

gate open, you can still lock the doors:

After locking/unlocking the vehi-

Driver’s responsibility

with the ignition off, press and hold

cle using the buttons on the card,

switch 4 for more than five seconds to

If you decide to keep the

remote locking and hands-free un-

lock the other opening elements.

doors locked when you are

locking are deactivated.

driving, remember that it

To reactivate the “hands-free” mode:

may be more difficult for those as-

restart the vehicle.

sisting you to gain access to the pas-

senger compartment in the event of

an emergency.

1.34

CarManuals2.co

AUTOMATIC LOCKING WHEN DRIVING

Activating/deactivating the

Operating faults

function

If you experience an operating fault

With the engine running, press the

(no automatic locking, the indicator

button 1 for approximately 5 seconds,

light incorporated in button 1 does not

until you hear a warning beep.

light up when trying to lock the open-

ing elements, etc.), firstly check that the

NB: if a door is opened or closed, it will

opening elements are properly closed.

automatically lock again when the vehi-

If they are properly closed, contact an

cle reaches a speed of 6 mph (10 km/h).

authorised dealer.

Operating principle

After the vehicle is started, the system

automatically locks the doors when you

are driving at approximately 6 mph (10

km/h) and over.

The door can be unlocked:

- by pressing the button 1 to unlock

the doors;

- with the vehicle stationary, by open-

Driver’s responsibility

ing a front door from inside the vehi-

cle.

If you decide to keep the

doors locked when you are

driving, remember that it

may be more difficult for those as-

sisting you to gain access to the

passenger compartment in the

event of an emergency.

1.35

CarManuals2.co

STEERING WHEEL (1/2)

Activating the function

With the ignition on, press switch 3, the

indicator light in the switch lights up.

Deactivating the function

- Automatic:

The function switches off automatically

after the regulation phase of approxi-

mately 30 minutes. The indicator light

in switch 3 goes out.

Note: if the function has switched off

automatically, press the switch 3 twice

to reactivate it.

If switch 3 is not pressed again, the

Adjusting the steering wheel

Steering wheel heating

function will be reactivated the next

(depending on vehicle)

time the ignition is switched on.

height and depth

This function heats the steering

- Manually:

Lower the lever 1 and position the

steering wheel in the required position.

wheel 2.

To deactivate the function during the

regulation phase, press the switch 3.

Then, raise the lever fully, beyond the

Operating principle

The indicator light in switch 3 goes out.

point of resistance to lock the steering

When the temperature is reached, the

wheel.

function regulates the temperature of

Make sure that the steering wheel is

the heated areas for approximately

correctly locked.

30 minutes and then switches off auto-

matically.

For safety reasons, only

adjust the steering wheel

when the vehicle is station-

ary.

1.36

CarManuals2.co

STEERING WHEEL (2/2)

Power-assisted steering

The variable power-assisted steering

system is equipped with an electronic

control system which alters the level of

assistance to suit the vehicle speed.

Steering is made easier during parking

manoeuvres (for added comfort) while

the force needed to steer increases

progressively as the speed rises (for

enhanced safety at high speeds).

Never leave the steering wheel on

full lock when the vehicle is station-

ary.

With the engine switched off, or if

there is a system fault, it is still pos-

sible to turn the steering wheel. The

force required will be greater.

Never switch off the igni-

A noise may be heard when the

tion when travelling down-

steering wheel is moved quickly.

hill, and avoid doing so in

This is normal.

normal driving (assistance

is not provided).

1.37

CarManuals2.co

REAR VIEW MIRRORS

Heated door mirrors

When the engine is started, mirror de-

icing is activated with the rear screen

de-icing/demisting.

Folding door mirrors

The door mirrors will fold-out automati-

cally when the vehicle is unlocked. The

door mirrors fold in when the vehicle is

locked.

In any case, you can force fold in or fold

out:

- press switch 3 in position B to auto-

matically fold in the door mirrors;

- press switch 3 in position A to auto-

Door mirrors with electrical

Interior rear view mirror

matically fold out the door mirrors.

adjustment:

Its position can be adjusted.

Select the door mirror using switch 2,

Rear view mirror with lever 2

then use button 1 to adjust it to the de-

When driving at night, to avoid being

sired position.

dazzled by the headlights of the vehicle

behind, depress the little lever located

behind rear view mirror 2.

Objects observed in the

Rear view mirror without lever 2

door mirror glass are actu-

The rear view mirror automatically dark-

ally closer than they appear.

ens when you are being followed by a

For your safety, take this

vehicle using main beam headlights or

into account in order to correctly

in very bright lighting.

assess the distance before any ma-

For safety reasons, carry

noeuvre.

out any adjustments when

the vehicle is stationary.

1.38

CarManuals2.co

FRONT SEATS (1/2)

To tilt the seatback

Turn control knob 3 to the required po-

sition.

To move the seat forwards or

To adjust the lumbar support

back

on the driver’s seat

(depending on vehicle)

Lift handle 1 to unlock. Release the

For safety reasons, carry

handle once the seat is in the correct

Lower handle 2 to increase the support

out any adjustments when

position and ensure that the seat is fully

and lift it to decrease it.

the vehicle is not being

locked into position.

driven.

We would advise you not to recline

the seatbacks too far to ensure that

the effectiveness of the seat belts is

not reduced.

No object should be placed on the

floor (in front of the driver). Nothing

should be placed around the driv-

After making adjustments,

er’s feet as such objects may slide

make sure that the seat-

under the pedals during sudden

backs are correctly locked

braking manoeuvres and obstruct

in place

their use.

1.39

CarManuals2.co

FRONT SEATS (2/2)

Operating faults

When an operating fault is detected,

the warning lights in the 4 switch for the

seat concerned switch off after approxi-

mately five seconds.

Consult an approved dealer.

Heated seats

With the ignition on:

- Pressing the switch 4 on the re-

quired seat for the first time activates

the heating system on high. Both in-

tegrated switch warning lights come

on;

- pressing the switch for the second

time changes the heating to low. One

integrated warning light comes on;

- pressing for the third time turns the

heating off.

1.40

CarManuals2.co

SEAT BELTS (1/5)

Always wear your seat belt when trav-

Before starting, first adjust your driv-

elling in your vehicle. You must also

ing position, then ask all occupants

comply with the legislation of the par-

to adjust their seat belts to ensure

ticular country you are in.

optimum protection.

Adjusting your driving

position

Make sure that the rear bench seat

Sit well back in your seat

(having

is locked in position correctly so that

removed your coat or jacket etc.).

the rear seat belts will operate cor-

This is essential to ensure your back

rectly. ➥ 3.24.

is positioned correctly;

adjust the distance between the

seat and the pedals. Your seat

should be as far back as possible

while still allowing you to fully de-

Adjusting the seat belts

press the pedals. The seatback

should be adjusted so that your arms

Sit with your back firmly against the

Incorrectly adjusted or

are slightly bent when you hold the

seatback.

twisted seat belts may

steering wheel;

cause injuries in the event

The shoulder strap 1 should be as close

of an accident.

adjust the position of the steering

as possible to the base of the neck but

wheel.

not on it.

Use one seat belt per person,

whether child or adult.

Lap belt 2 should be worn flat over the

thighs and against the pelvis.

Even pregnant women should wear

a seat belt. In this case, ensure that

The seat belt must be worn as close to

the lap belt is not exerting too much

the body as possible. Eg: avoid wearing

pressure on the abdomen, but do

heavy clothing or keeping bulky objects

not allow any slack.

under the belts, etc.

1.41

CarManuals2.co

SEAT BELTS (2/5)

Depending on the vehicle, if the seat is

occupied and one of the seat belts is

not fastened or becomes unfastened

while the vehicle is moving at a speed

over approximately 12 mph (20 km/h),

the ™

warning light flashes and a

beep sounds for 120 seconds.

Note: an object placed on the passen-

ger seat base may, in some cases, ac-

tivate the warning light and an audible

warning.

Locking

Unlocking

Unwind the belt slowly and smoothly

Press button 4 and the seat belt will be

and ensure that buckle 3 locks into

rewound by the inertia reel. Guide the

catch 5 (check that it is locked by pull-

belt.

ing on buckle 3). If the belt jams, allow

Driver’s seat belt reminder

it to return slightly before attempting to

™

and, depending on the vehi-

unwind it again.

cle, front passenger seat belt re-

If your seat belt is completely jammed,

minder

pull slowly, but firmly, so that just over

This appears on the central display 6

3 cm unwinds. Allow it to return slightly

when the ignition is switched on and

before attempting to unwind it again.

if the driver’s and/or front passenger’s

If there is still a problem, contact an ap-

seat belt(s) (if the passenger seat is oc-

proved dealer.

cupied) is not fastened.

1.42

CarManuals2.co

SEAT BELTS (3/5)

Understanding the graphic 7:

- indicator green: seatbelt fastened;

- indicator red: seatbelt unfastened.

When the vehicle speed is below ap-

proximately

12 mph (20 km/h), the

graphic

7 appears during approxi-

mately 60 seconds every time one of

the rear seat belts is fastened or unfas-

tened.

When the vehicle speed reaches or ex-

ceeds 12 mph (20 km/h), if one of the

rear seat belts is unfastened during the

journey:

- the ™

warning light flashes on

the central display;

Rear seat belt reminder

Adjusting the height of the

and

(depending on the vehicle)

- a beep sounds for around 30 sec-

front seat belts

The graphic

7 appears

on the in-

onds;

Press the button 8 to adjust the seat

strument panel when the ignition is

and

belt height, so that the shoulder strap 1

switched on.

– the 7 symbol is displayed for at least

is worn as shown previously. Press

This informs the driver of the fasten-

60 seconds and the symbol for the

button 8 and raise or lower the seat

ing status of each of the rear seat belts

seat concerned changes to red.

belt. Make sure that the seat belt is

every time:

In all cases, ensure that all rear pas-

locked in position correctly after you

- the ignition is switched on;

sengers are wearing seat belts and

have adjusted it.

that the number of seat belts shown as

- opening a door;

fastened matches the number of rear

- a rear seat belt is fastened or unfas-

seats occupied.

tened.

1.43

CarManuals2.co

SEAT BELTS (4/5)

Rear side seat belts 9

Rear centre seat belt

Fasten sliding buckle 12 into the corre-

sponding red catch 14.

The belts are locked, unlocked and

Unwind belt 10 slowly from its housing,

adjusted in the same way as the front

then fasten buckle 11 into the corre-

belts.

sponding black catch 13.

Check that the rear seat

belts are positioned and

operating correctly each

time the rear bench seat is

moved.

1.44

CarManuals2.co

SEAT BELTS (5/5)

The following information applies to the vehicle’s front and rear seat belts.

- No modification may be made to the component parts of the originally fitted restraint system: seat belts, seats and

their mountings. For special operations (e.g. fitting child seats), contact an authorised dealer.

- Do not use devices which allow any slack in the belts (e.g. clothes pegs, clips, etc.): a seat belt which is worn too

loosely may cause injury in the event of an accident.

Never wear the shoulder strap under your arm or behind your back.

–

Never use the same belt for more than one person and never hold a baby or child on your lap with your seat belt around

them.

- The belt should never be twisted.

–

Following an accident, have the seat belts checked and replaced if necessary. Always replace your seat belts as soon as

they show any signs of wear.

When the rear bench seat is being put back, make sure that the seat belts and buckles are correctly positioned so that they

can be used properly.

Make sure that the buckle is inserted into the appropriate catch.

–

Ensure that no objects are placed in the area around the seat belt catch as they could prevent it from being properly se-

cured.

Make sure the seat belt catch is properly positioned (it should not be hidden away, crushed or flattened by people or ob-

jects).

1.45

CarManuals2.co

METHODS OF RESTRAINT IN ADDITION TO THE FRONT SEAT BELTS (1/6)

They are comprised of:

- Have the entire restraint

- seat belt inertia reel pretension-

system checked following

ers;

an accident.

- chest-level load limiters;

- No operation whatso-

- airbags anti-submarining;

ever is permitted on any part

- airbags - Driver and passenger

of the system

(pretensioners,

front

airbags, computers, wiring) and

the system components must not

These systems are designed to act in-

be reused on any other vehicle,

dependently or together when the vehi-

even if identical.

cle is subjected to a frontal impact.

Only qualified personnel from our

Depending on the severity of the

Network may work on the airbags;

impact, the system can trigger:

otherwise the system may trigger

- seat belt locking;

accidentally and cause injury.

- the seat belt inertia reel pretensioner

Pretensioners

The electric trigger system may

(which engages to correct seat belt

only be tested by a specially

The pretensioners hold the seat belt

slack);

trained technician using special

against the body, holding the occupant

equipment.

- the front airbag.

more securely against the seat, thus in-

When the vehicle is scrapped,

creasing the seat belt’s efficiency.

contact an approved dealer for

With the ignition on, following a signif-

disposal of the pretensioner and

icant frontal impact and depending on

airbags gas generators.

the severity of the impact, the system

may trigger the seat belt inertia reel

pretensioner 1, which instantly retracts

the seat belt.

1.46

CarManuals2.co

METHODS OF RESTRAINT IN ADDITION TO THE FRONT SEAT BELTS (2/6)

Load limiter

Driver and passenger front

Above a certain severity of impact, this

Airbag

mechanism is used to limit the force of

Fitted to the driver and passenger side.

the belt against the body so that it is at

The presence of this equipment is indi-

an acceptable level.

cated by the word “airbag" on the steer-

ing wheel, dashboard (in area airbag A)

Airbaganti-submarining

and, depending on the vehicle, a label

on the lower section of the windscreen.

Located on each of the front seats, it

deploys in order to prevent the occu-

Each airbag system consists of:

pant from sliding under the seat belt.

an airbag and gas generator fitted on

the steering wheel for the driver and

in the dashboard for the passenger;

an electronic unit for system monitor-

ing which controls the gas generator

electrical trigger system;

remote sensors;

–

a single warning light å

on the

instrument panel.

The airbag system uses py-

rotechnic principles. This

explains why, when the

airbag inflates, it will gener-

ate heat, produce smoke (this does

not mean that a fire is about to start)

and make a banging noise. In a situ-

ation where an airbag is required, it

will inflate immediately and this may

cause some minor, superficial graz-

ing to the skin or other problems.

1.47

CarManuals2.co

METHODS OF RESTRAINT IN ADDITION TO THE FRONT SEAT BELTS (3/6)

Operating faults

This warning light will light up

on the instrument panel when the igni-

tion is switched on and then go out after

a few seconds.

If it does not light up when the ignition

is switched on, or comes on when the

engine is running, there is a fault in the

system.

Contact your approved Dealer as soon

as possible.

Your protection will be reduced until this

fault is rectified.

Operation

This system is only operational when

the ignition is switched on.

In a severe frontal impact, the airbags

inflate rapidly, cushioning the impact

of the driver's head and chest against

the steering wheel and of the front pas-

senger against the dashboard. The air

bags then deflate immediately so that

the passengers are not in any way hin-

dered from leaving the vehicle.

1.48

CarManuals2.co

METHODS OF RESTRAINT IN ADDITION TO THE FRONT SEAT BELTS (4/6)

The following conditions will trigger

In a frontal impact with another vehi-

In a side impact with another vehicle

the pretensioners or airbags.

cle of an equivalent or higher category,

of an equivalent or higher category, at

with an impact area equal to or greater

an impact speed equal to or greater

In a frontal impact against a rigid

than 40%, where the speed of both ve-

than 31 mph (50 km/h).

(non-deformable) surface at an impact

hicles is equal to or greater than 25

speed equal to or greater than 16 mph

mph (40 km/h).

(25 km/h).

1.49

CarManuals2.co

Renault Zoe (2023 year). Manual in english - page 1