corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type
phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or
cellular phone. Check to ensure the customers phone is supported by checking the phone compatibility for
the hands free system.

Trouble diagnosis chart by symptom

RELATED TO STEERING WHEEL SWITCH

Symptoms

Check items

Possible malfunction location/Action to take

Does not recognize cellular
phone connection.

Repeat the registration of cellular phone.

NAVI control unit (

AV-201, "Exploded View"

)

Hands free phone cannot be
established.

• Hands free phone operation can be

made, but the communication cannot
be established.

• Hands free phone operation can be

performed, however, voice between
each other cannot be heard during the
conversation.

NAVI control unit (

AV-201, "Exploded View"

)

The other party's voice cannot
be heard by hands free phone.

Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is
heard.

NAVI control unit (

AV-65, "CONSULT - III Function

(MULTI AV)"

)

Check the “microphone speaker ”in In-
spection & Adjustment Mode if sound is
not heard.

TEL voice signal circuit

Originating sound is not heard
by the other party with hands
free phone communication.

Sound operation function is normal.

NAVI control unit (

AV-201, "Exploded View"

)

Sound operation function does not work.

Microphone signal circuit (

AV-110, "Diagnosis Proce-

dure"

)

Symptoms

Possible malfunction location/Action to take

All steering switches are not operated.

Steering switch signal ground circuit (

AV-118, "Diagnosis Procedure"

)

Only specified switch cannot be operated.

Steering switch (

AV-207, "Exploded View"

)

“ENTER”, “MENU UP”, “MENU DOWN” and “SOURCE”
switches are not operated.

Steering switch signal A circuit (

AV-114, "Diagnosis Procedure"

)

“BACK”, “

”, “VOL UP” and “VOL DOWN” switches are

not operated.

Steering switch signal B circuit (

AV-116, "Diagnosis Procedure"

)

AV-192

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

NORMAL OPERATING CONDITION

NORMAL OPERATING CONDITION

Description

INFOID:0000000000972595

BASIC OPERATION

NOTE:

Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes dis-
charged. Service the vehicle's battery as necessary and re-enter the information in the Address Book If this occurs.

VEHICLE ICON

Symptoms

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The display is turned off.

Push and hold

to turn on the display.

No voice guidance is available.
The volume is too high or too low.

The volume is not set correctly, or it is turned off.

Adjust the volume of voice guidance.

Volume guidance is not provided for narrow streets
(roads displayed in gray).

This is not a malfunction.

No map is displayed on the screen.

The map DVD-ROM is not inserted, or it is inserted
upside down.

Insert the map DVD-ROM correctly.

A screen other than map screen is displayed.

Push “MAP”.

The screen is too dim.
The movement is slow.

The temperature in the interior of the vehicle is low.

Wait until the interior of the vehicle has
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and
then operate the navigation system.

Symptoms

Possible cause

Possible solution

Names of roads and locations differ
between Plan view and Birdview™.

This is because the quantity of the displayed informa-
tion is reduced so that the screen does not become
too crowded. There is also a chance that names of
the roads or locations may be displayed multiple
times, and the names appearing on the screen may
be different because of a processing procedure.

This is not a malfunction.

The vehicle icon is not displayed in
the correct position.

The vehicle was transported after the ignition switch
was turned off, for example, by a ferry or car trans-
porter.

Drive the vehicle for a while on a road
where GPS can be received.

The position and direction of the vehicle may be in-
correct depending on the driving environments and
the levels of positioning accuracy of the navigation
system.

This is not a malfunction. Drive the vehicle
for a while to automatically correct the po-
sition and direction of the vehicle icon.

When the vehicle is traveling on a
new road, the vehicle icon is locat-
ed on another road nearby.

Because the new road is not stored in the map data,
the system automatically places the vehicle ion on
the nearest road available.

Updated road information will be included
in the next version of the map DVD-ROM.

The screen does not switch to the
night screen even after turning on
the headlights.

The daytime screen was set the last time the head-
lights were turned on.

Set the screen to the night screen mode
using when turning on the headlights.

The map does not scroll even when
the vehicle is moving.

The current location map screen is not displayed.

Push “MAP”.

The vehicle icon is not displayed.

The current location map screen is not displayed.

Push “MAP”.

NORMAL OPERATING CONDITION

AV-193

< SYMPTOM DIAGNOSIS >

[AUDIO WITH NAVIGATION]

MAP DVD-ROM

ROUTE CALCULATION AND VISUAL GUIDANCE

The GPS indicator on the screen
remains gray.

GPS signals cannot be received depending on the
vehicle location, such as in a parking garage, on a
road that has numerous tall buildings, etc.

Drive on an open, straight road for a while.

GPS signals cannot be received because objects are
placed on top of the display.

Remove the objects from top of the dis-
play.

A sufficient amount of GPS satellites are not avail-
able.

Wait for the satellites to move locations
available for navigation system.

The location of vehicle icon is mis-
aligned from the actual position.

Speed calculations based on the speed sensor may
be incorrect when using tire chains or replacing the
tires.

Drive the vehicle for a while (at approxi-
mately 30 km/h (19 MPH) for about 30
minutes) to automatically correct the vehi-
cle icon position.
Contact an NISSAN / INFINITI dealer if
this does not correct the vehicle icon posi-
tion.

The map data has mistake or is incomplete (the vehi-
cle icon position is always misaligned in the same ar-
ea).

Updated road information will be included
in the next version of the map DVD-ROM.

Symptoms

Possible cause

Possible solution

Symptom

Possible cause

Possible solution

The message “Error” appears.

Map DVD-ROM is dirty or partially damaged.

Check the DVD-ROM and wipe it clean
with a soft cloth.

Replace the DVD-ROM if there is any
damage.

Symptoms

Possible cause

Possible solution

In the auto reroute calculation, way-
points are not included.

Waypoints already passed are not included in the
auto reroute calculation.

In case of going to that waypoints again,
edit the route.

Route information is not displayed.

Route calculation has not yet been performed.

Set the destination and perform route calcu-
lation.

The vehicle is not driven on the suggested route.

Drive on the suggested route.

Route guidance is set to off.

Turn on route guidance.

Route information is not provided for narrow streets
(roads displayed in gray).

This is not a malfunction.

The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested.

Route calculation took priority conditions into con-
sideration, but the same route was calculated.

This is not a malfunction.

A waypoint cannot be added.

Five waypoints are already set on the route, includ-
ing ones that already passed.

A maximum of 5 waypoints can be set on
the route. In case of going to 6 or more way-
points, perform route calculations multiple
times as necessary.

The suggested route is not dis-
played.

Roads near the destination cannot be calculated.

Reset the destination to a main or ordinary
road, and recalculate the route.

The starting point and destination are too close.

Set a more distant destination.

The starting point and destination are too far away.

Divide the way by selecting one or two inter-
mediate destinations, and perform route
calculations multiple times.

There are time restricted roads (by day of week, by
time) near the current vehicle location or destina-
tion.

Set Use Time Restricted Roads to off.

A part of the route is not displayed.

The suggested route includes narrow streets (roads
displayed in gray).

This is not a malfunction.

Content .. 1981 1982 1983 1984 ..