Content .. 1941 1942 1943 1944 ..

Nissan Qashqai (2007-2010). Manual - part 1943

AV-30

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

SYMPTOM DIAGNOSIS

MULTI AV SYSTEM SYMPTOMS

Symptom Table

INFOID:0000000000996467

RELATED TO AUDIO

RELATED TO HANDS FREE PHONE

• Check that the cellular phone is corresponding type (Bluetooth® enabled) when the hands free related mal-

function vehicle is in service before performing a diagnosis.

• There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a

corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type
phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or
cellular phone. Check to ensure the customers phone is supported by checking the phone compatibility for
the hands free system.

Trouble diagnosis chart by symptom

RELATED TO STEERING SWITCH

Symptom

Check items

Possible malfunction location / Action to take

Audio sound is not heard.

No sound from all speakers

Audio unit (

AV-33, "Exploded View"

)

Sound is not heard only from the specif-
ic places (Front RH, rear RH, front LH
and rear LH).

Sound signal circuit of suspect system

Symptoms

Check items

Possible malfunction location / Action to take

Does not recognize cellular
phone connection.

Repeat the registration of cellular phone.

Audio unit (

AV-33, "Exploded View"

)

Hands free phone cannot be
established.

• Hands free phone operation can be

made, but the communication cannot
be established.

• Hands free phone operation can be

performed, however, voice between
each other cannot be heard during the
conversation.

Audio unit (

AV-33, "Exploded View"

)

The other party's voice cannot
be heard by hands free phone.

No sound from all speakers

Audio unit (

AV-33, "Exploded View"

)

Sound is not heard only from the specific
places (Front RH or front LH).

Sound signal circuit (TEL voice)

Originating sound is not heard
by the other party with hands
free phone communication.

Sound operation function is normal.

Audio unit (

AV-33, "Exploded View"

)

Sound operation function does not work.

Microphone signal circuit (

AV-10, "Diagnosis Proce-

dure"

)

Symptoms

Possible malfunction location / Action to take

All steering switches are not operated.

Steering switch signal ground circuit (

AV-15, "Diagnosis Procedure"

)

Only specified switch cannot be operated.

Steering switch (

AV-37, "Exploded View"

)

“MENU UP”, “VOL UP” and “SOURCE” switches are not op-
erated.

Steering switch signal A circuit (

AV-11, "Diagnosis Procedure"

)

“

”, “MENU DOWN” and “VOL DOWN” switches are not

operated.

Steering switch signal B circuit (

AV-13, "Diagnosis Procedure"

)

NORMAL OPERATING CONDITION

AV-31

< SYMPTOM DIAGNOSIS >

[AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

Description

INFOID:0000000001000509

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD, electromagnetic interfer-

ence, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check that noise is caused and/or changed by engine speed, ignition switch turned to each position, and
operation of each piece of electrical equipment. Then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check that the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the red book Compact

Disc Standard and may not play.

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

RELATED TO TELEPHONE

Symptoms

Cause and Counter measure

Cannot play

Check that the CD was inserted correctly.

Check that the CD is scratched or dirty.

Check that there is condensation inside the player, and if there is, wait until the condensation is
gone (about 1 hour) before using the player.

The player will play correctly after it returns to the normal temperature if there is a temperature
increase error.

Only the music CD files (CD-DA data) will be played if there is a mixture of music CD files (CD-
DA data) and MP3/WMA files on a CD.

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played.

Check that the finalization process, such as session close and disc close, is done for the disc.

Check that the CD is protected by copyright.

Poor sound quality

Check that the CD is scratched or dirty.

It takes a relatively long time before
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some
time may be required before the music starts playing.

The songs do not play back in the
desired order.

The playback order is the order in which the files were written by the software, so the files might
not play in the desired order.

Symptom

Possible cause

Possible solution

The system does not recognize the
command.
The system recognizes the com-
mand incorrectly.

The interior of the vehicle is too noisy.

Close the windows or have other occupants
be quiet.

The volume of the voice is too low.

Speak louder.

Pronunciation is unclear.

Speak clearly.

Voice recognition mode is not yet ready to speak.

Push the release “

” on the steering

switch, and speak a command after the
tone sounds.

5 seconds or more have passed after pushed and

released “

” on the steering switch.

Make sure to speak a command within

5seconds after push and release “

” on

the steering switch.

AV-32

< PRECAUTION >

[AUDIO WITHOUT NAVIGATION]

PRECAUTIONS

PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

INFOID:0000000001091326

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.

WARNING:

• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see the SRS section.

• Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this

Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or har-
ness connectors.

AUDIO UNIT

AV-33

< ON-VEHICLE REPAIR >

[AUDIO WITHOUT NAVIGATION]

ON-VEHICLE REPAIR

AUDIO UNIT

Exploded View

INFOID:0000000000996482

Removal and Installation

INFOID:0000000000996483

REMOVAL

Remove cluster lid C. Refer to

IP-11, "Exploded View"

Remove audio unit with bracket.

INSTALLATION

Install in the reverse order of removal.

JSNIA0355ZZ

Audio unit

Content .. 1941 1942 1943 1944 ..