Lexus ES (2023 year). Manual in english - page 5

1-3. Emergency assistance

If you accidentally press the “SOS” button,
tell the operator that you are not experi-
encing an emergency.

: In some cases, the call cannot be made.

(



P.70)

When the power switch is turned to
ON mode, the red indicator light will
illuminate for 10 seconds. Then, the
green indicator light will illuminate for
2 seconds and remain illuminated if the
system is functioning properly. The
indicator lights indicate the following:



If the green indicator light illumi-
nates and stays on, the system is
enabled.



If the green indicator light flashes, an
automatic or manual Emergency
Call is being made.



If the red indicator light illuminates
and a buzzer sounds 5 times (on
some models) at any time other than
immediately after the power switch
is turned to ON mode, the system
may be malfunctioning or the
backup battery may be depleted.



If the red indicator light blinks for
approximately 30 seconds during

an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.

■

Free/Open Source Software Informa-

tion

This product contains Free/Open Source

Software (FOSS).
The license information and/or the source

code of such FOSS can be found at the fol-

lowing URL.
http://www.

opensourceautomotive.com/dcm/19MC/

Indicator lights

WARNING

■

When the Emergency Call may not

be made

●

It may not be possible to make Emer-

gency Calls in any of the following situ-

ations. In such cases, report to

emergency services provider (112 sys-

tem etc.) by other means such as

nearby public phones.

• Even when the vehicle is in the cellular

phone service area, it may be difficult

to connect to the eCall control center

if the reception is poor or the line is

busy. In such cases, even though the

system attempts to connect to the

eCall control center, you may not be

able to connect to the eCall control

center to make Emergency Calls and

contact emergency services.

• When the vehicle is out of the cellular

phone service area, the Emergency

Calls cannot be made.

• When any related equipment (such as

the “SOS” button panel, indicator

lights, microphone, speaker, DCM,

antenna, or any wires connecting the

equipment) is malfunctioning, dam-

aged or broken, the Emergency Call

cannot be made.

1-3. Emergency assistance

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WARNING

• During an Emergency Call, the system

makes repeated attempts to connect

to the eCall control center. However,

if it cannot connect to the eCall control

center due to poor radio wave recep-

tion, the system may not be able to

connect to the cellular network and

the call may finish without connecting.

The red indicator light will blink for

approximately 30 seconds to indicate

this disconnection.

●

If the 12-volt battery’s voltage

decreases or there is a disconnection,

the system may not be able to connect

to the eCall control center.

●

The Emergency Call system might not

work outside of EU area, depending

on the available infrastructure in the

country.

■

When the Emergency Call system is

replaced with a new one

The Emergency Call system should be

registered. Contact any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer.

■

For your safety

●

Please drive safely.

The function of this system is to assist

you in making the Emergency Call in

case of accidents such as traffic acci-

dents or sudden medical emergencies,

and it does not protect the driver or

passengers in any way. Please drive

safely and fasten your seatbelts at all

times for your safety.

●

In case of an emergency, make lives

the top priority.

●

If you smell anything burning or other

unusual smells, leave the vehicle and

evacuate to a safe area immediately.

●

If the airbags deploy when the system

is operating normally, the system

makes emergency call. The system

also makes emergency call when the

vehicle is struck from the rear or rolls

over, even if the airbags do not deploy.

●

For safety, do not make the Emer-

gency Call while driving.

Making calls during driving may cause

mishandling of the steering wheel,

which may lead to unexpected acci-

dents.

Stop the vehicle and confirm the safety

of your surroundings before making

the Emergency Call.

●

When changing fuses, please use the

specified fuses. Using other fuses may

cause ignition or smoke in the circuit

and lead to a fire.

●

Using the system while there is smoke

or an unusual smell may cause a fire.

Stop using the system immediately and

consult any authorized Lexus retailer

or Lexus authorized repairer, or any

reliable repairer.

NOTICE

■

To prevent damage

Do not pour any liquids onto the “SOS”

button panel, etc. and do not impact it.

■

If the “SOS” button panel, speaker or

microphone malfunctions during an

Emergency Call or manual mainte-

nance check

It may not be possible to make Emer-

gency Calls, confirm the system status, or

communicate with the eCall control cen-

ter operator. If any of the above equip-

ment is damaged, please consult any

authorized Lexus retailer or Lexus

authorized repairer, or any reliable

repairer.

1-3. Emergency assistance

■

Data processing flow

Server

Storage

Processing

DCM

Activation of data sharing is done by enabling a service on the “Lexus Link” app
or purchasing a service that requires data collection.

Server activates the service in the DCM and defines which vehicle data to col-
lect.

Defined vehicle data is collected by the DCM.

Data is shared with the server.

Data is stored in the server.

Data is processed in the server for fulfilling the service.

Processed data is presented to the customer.

For a list of eligible services in your region please visit the Lexus website or contact
any authorized Lexus retailer or Lexus authorized repairer, or any reliable
repairer.

System overview of added service (if equipped)

A
B
C
D

1-3. Emergency assistance

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Implementing Regulation

Implementing Regulation Annex1 PART3 User Information

Conformity

1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM

1.1.

Overview of the 112-based eCall in-vehicle system,
its operation and functionalities

1.2.

The 112-based eCall service is a public service of
general interest and is accessible free of charge.

1.3.

The 112-based eCall in-vehicle system is activated by
default. It is activated automatically by means of in-
vehicle sensors in the event of a severe accident. It
will also be triggered automatically when the vehicle
is equipped with a TPS system which does not func-
tion in the event of a severe accident.

1.4.

The 112-based eCall in-vehicle system can also be
triggered manually, if needed. Instructions for manual
activation of the system

1.5.

In the event of a critical system failure that would dis-
able the 112-based eCall in-vehicle system, the fol-
lowing warning will be given to the occupants of the
vehicle

2. INFORMATION ON DATA PROCESSING

1-3. Emergency assistance

2.1.

Any processing of personal data through the 112-
based eCall in-vehicle system shall comply with the
personal data protection rules provided for in Direc-
tives 95/46/EC and 2002/58/EC, and in particu-
lar, shall be based on the necessity to protect the vital
interests of the individuals in accordance with Article
7(d) of Directive 95/46/EC.

2.2.

Processing of such data is strictly limited to the pur-
pose of handling the emergency eCall to the single
European emergency number 112.

2.3. Types of data and its recipients

2.3.1.

The 112-based eCall in-vehicle system may collect
and process only the following data: Vehicle Identifi-
cation Number, Vehicle type (passenger vehicle or
light commercial vehicle), Vehicle propulsion stor-
age type (gasoline/diesel/CNG/LPG/elec-
tric/hydrogen), Vehicle last three locations and
direction of travel, Log file of the automatic activation
of the system and its timestamp

2.3.2.

Recipients of data processed by the 112-based eCall
in-vehicle system are the relevant public safety
answering points designated by the respective public
authorities of the country on which territory they are
located, to first receive and handle eCalls to the sin-
gle European emergency number 112.

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

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2.4. Arrangements for data processing

2.4.1.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that the data contained in the
system memory is not available outside the system
before an eCall is triggered.

2.4.2.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that it is not traceable and not
subject to any constant tracking in its normal opera-
tion status.

2.4.3.

The 112-based eCall in-vehicle system is designed in
such a way as to ensure that data in the system inter-
nal memory is automatically and continuously
removed.

2.4.3.1.

The vehicle location data is constantly overwritten in
the internal memory of the system so as always to
keep maximum of the last three up-to-date locations
of the vehicle necessary for the normal functioning of
the system.

2.4.3.2.

The log of activity data in the 112-based eCall in-vehi-
cle system is kept for no longer than necessary for
attaining the purpose of handling the emergency
eCall and in any case not beyond 13 hours from the
moment an emergency eCall was initiated.

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

2.5. Modalities for exercising data subject’s rights

2.5.1.

The data subject (the vehicle’s owner) has a right of
access to data and as appropriate to request the rec-
tification, erasure or blocking of data, concerning him
or her, the processing of which does not comply with
the provisions of Directive 95/46/EC. Any third
parties to whom the data have been disclosed have
to be notified of such rectification, erasure or block-
ing carried out in compliance with this Directive,
unless it proves impossible or involves a dispropor-
tionate effort.

2.5.2.

The data subject has a right to complain to the com-
petent data protection authority if he or she consid-
ers that his or her rights have been infringed as a
result of the processing of his or her personal data.

2.5.3.

Contact service responsible for handling access
requests (if any):



P.77

3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED VALUE
SERVICES (IF FITTED)

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

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■

Service responsible for handling access requests

3.1.

Description of the operation and the functionalities of
the TPS system/added value service

P.72

3.2.

Any processing of personal data through the TPS
system/other added value service shall comply with
the personal data protection rules provided for in
Directives 95/46/EC and 2002/58/EC.

3.2.1.

Legal basis for the use of TPS system and/or added
value services and for processing data through them

The European

Union Gen-

eral Data Pro-

tection

Regulation

3.3.

The TPS system and/or other added value services
shall process personal data only on the base of the
explicit consent of the data subject (the vehicle’s
owner or owners).

3.4.

Modalities for data processing through TPS system
and/or other added value services, including any
necessary additional information regarding trace-
ability, tracking and processing of personal data

P.72

3.5.

The owner of a vehicle equipped with a TPS eCall
system and/or other added value service in addition
to the 112-based eCall in-vehicle system has the right
to choose to use the 112-based eCall in-vehicle sys-
tem rather than the TPS eCall system and the other
added value service.

3.5.1.

Contact details for handling TPS eCall system deac-
tivation requests

N/A

Country

Contact information

Austria

datenschutz@toyota-frey.at

Belgium/Luxembourg

privacy@toyota.be

Croatia

dpcp@toyota.hr

Czech Republic/Hungary/Slovakia

adatvedelem@toyota-ce.com

Implementing Regulation Annex1 PART3 User Information

Conformity

1-3. Emergency assistance

Denmark

toyota@toyota.dk og

Estonia

privacy@lexus.ee

Finland

tietosuoja@toyota.fi

France

delegue.protectiondonnees@toyota-europe.com

Germany

Toyota.Datenschutz@toyota.de

Great Britain

privacy@tgb.toyota.co.uk

Greece

customer@toyota.gr

Iceland

personuvernd@toyota.is

Ireland

customerservice@toyota.ie

Italy

tmi.dpo@toyota-europe.com

Netherlands

www.toyota.nl/klantenservice

Norway

personvern@toyota.no

Poland

klient@toyota.pl

Portugal

gestaodadospessoais@toyotacaetano.pt

Romania

relatii.clienti@toyota.ro

Slovenia

dpcp@toyota.si

Spain

clientes@lexusauto.es / dpo@lexusauto.es

Sweden

integritet@lexus.se

Switzerland

info@toyota.ch

Country

Contact information

1-4. Hybrid system

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1-4.Hybrid system

The illustration is an example for explanation and may differ from the actual item.

Gasoline engine

Electric motor (traction motor)

■

When stopped/during start off

The gasoline engine stops

when the

vehicle is stopped. During start off, the
electric motor (traction motor) drives
the vehicle. At slow speeds or when
traveling down a gentle slope, the
engine is stopped

and the electric

motor (traction motor) is used.
When the shift lever is in N, the hybrid
battery (traction battery) is not being

charged.

: When the hybrid battery (traction bat-

tery) requires charging or the engine is
warming up, etc., the gasoline engine will
not automatically stop.

■

During normal driving

The gasoline engine is predominantly
used. The electric motor (traction
motor) charges the hybrid battery
(traction battery) as necessary.

Hybrid system features

Your vehicle is a Hybrid Electric Vehicle. It has characteristics different from
conventional vehicles. Be sure you are closely familiar with the characteristics
of your vehicle, and operate it with care.
The hybrid system combines the use of a gasoline engine and an electric motor
(traction motor) according to driving conditions, improving fuel efficiency and
reducing exhaust emissions.

System components

A
B

1-4. Hybrid system

■

When accelerating sharply

When the accelerator pedal is
depressed heavily, the power of the
hybrid battery (traction battery) is
added to that of the gasoline engine via
the electric motor (traction motor).

■

When braking (regenerative brak-
ing)

The wheels operate the electric motor
(traction motor) as a power generator,
and the hybrid battery (traction bat-
tery) is charged.

■

Regenerative braking

●

In the following situations, kinetic energy

is converted to electric energy and

deceleration force can be obtained in

conjunction with the recharging of the

hybrid battery (traction battery).

• The accelerator pedal is released while

driving with the shift lever in D or S.

• The brake pedal is depressed while driv-

ing with the shift lever in D or S.

●

While the GPF system

(



P.304) is

operating to regenerate the exhaust gas

filter, the hybrid battery (traction battery)

may not be recharged.

: If equipped

■

EV indicator

The EV indicator comes on when the vehi-

cle is driven using only the electric motor

(traction motor) or the gasoline engine is

stopped.

■

Conditions in which the gasoline engine

may not stop

The gasoline engine starts and stops auto-

matically. However, it may not stop auto-
matically in the following conditions

●

During gasoline engine warm-up

●

During hybrid battery (traction battery)

charging

●

When the temperature of the hybrid bat-

tery (traction battery) is high or low

●

When the heater is switched on

: Depending on the circumstances, the

gasoline engine may also not stop auto-
matically in other situations.

■

Charging the hybrid battery (traction

battery)

As the gasoline engine charges the hybrid

battery (traction battery), the battery does

not need to be charged from an outside

source. However, if the vehicle is left

parked for a long time the hybrid battery

(traction battery) will slowly discharge. For

this reason, be sure to drive the vehicle at

least once every few months for at least 30

minutes or 16 km (10 miles). If the hybrid

battery (traction battery) becomes fully dis-

charged and you are unable to start the

hybrid system, contact any authorized

Lexus retailer or Lexus authorized repairer,

or any reliable repairer.

■

Charging the 12-volt battery



P.444

■

After the 12-volt battery has discharged

or when the terminal has been removed

and installed during exchange, etc.

The gasoline engine may not stop even if

the vehicle is being driven by the hybrid

battery (traction battery). If this continues

for a few days, contact any authorized

Lexus retailer or Lexus authorized repairer,

or any reliable repairer.

■

Sounds and vibrations specific to a

Hybrid Electric Vehicle

There may be no engine sound or vibration

even though the vehicle is able to move with

the “READY” indicator is illuminated. For

1-4. Hybrid system

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safety, apply the parking brake and make

sure to shift the shift lever to P when parked.
The following sounds or vibrations may

occur when the hybrid system is operating

and are not a malfunction:

●

Motor sounds may be heard from the

engine compartment.

●

Sounds may be heard from the hybrid

battery (traction battery) under the rear

seats when the hybrid system starts or

stops.

●

Relay operating sounds such as a snap or

soft clank will be emitted from the hybrid

battery (traction battery), under the rear

seats, when the hybrid system is started

or stopped.

●

Sounds from the hybrid system may be

heard when the trunk lid is open.

●

Sounds may be heard from the transmis-

sion when the gasoline engine starts or

stops, when driving at low speeds, or

during idling.

●

Engine sounds may be heard when

accelerating sharply.

●

Sounds may be heard due to regenera-

tive braking when the brake pedal is

depressed or as the accelerator pedal is

released.

●

Vibration may be felt when the gasoline

engine starts or stops.

●

Cooling fan sounds may be heard from

the air intake vent under the rear seat.

■

Maintenance, repair, recycling, and dis-

posal

Contact any authorized Lexus retailer or

Lexus authorized repairer, or any reliable

repairer regarding maintenance, repair,

recycling and disposal. Do not dispose of

the vehicle yourself.

■

Customization

Settings (e.g. on/off operation of the EV

indicator) can be changed.

(Customizable features:



P.461)

When driving with the gasoline engine
stopped, a sound, which changes in
accordance with the driving speed, will
be played in order to warn people
nearby of the vehicle’s approach. This
sound may be heard inside the vehicle.
The sound will stop when the vehicle
speed exceeds approximately 25
km/h (15 mph).

■

Acoustic Vehicle Alerting System

In the following cases, the Acoustic Vehicle

Alerting System may be difficult for sur-

rounding people to hear.

●

In very noisy areas

●

In the wind or the rain

Also, as the Acoustic Vehicle Alerting Sys-

tem is installed on the front of the vehicle, it

may be more difficult to hear from the rear

of the vehicle compared to the front.

■

If “Acoustic Vehicle Alert System Mal-

function Visit Your Dealer” is displayed

on the multi-information display

The system may be malfunctioning. Have

the vehicle inspected by any authorized

Lexus retailer or Lexus authorized repairer,

or any reliable repairer.

Acoustic Vehicle Alerting Sys-
tem (except for Azerbaijan,
Georgia and Moldova)

1-4. Hybrid system

The illustration is an example for explanation and may differ from the actual item.

Warning label

Service plug

Hybrid battery (traction battery)

High voltage cables (orange)

Electric motor (traction motor)

Power control unit

Air conditioning compressor

■

Running out of fuel

When the vehicle has run out of fuel and the

hybrid system cannot be started, refuel the

vehicle with at least enough gasoline to

make the low fuel level warning light

(



P.407) go off. If there is only a small

amount of fuel, the hybrid system may not

be able to start. (The standard amount of

fuel is about 9.0 L [2.4 gal., 2.0 Imp.gal.],

when the vehicle is on a level surface. This

value may vary when the vehicle is on a

slope. Add extra fuel when the vehicle is

inclined.)

Hybrid system precautions

Take care when handling the hybrid system, as it is a high voltage system
(about 650 V at maximum) as well as contains parts that become extremely
hot when the hybrid system is operating. Obey the warning labels attached to
the vehicle.

System components

A
B
C
D

E
F

1-4. Hybrid system

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Electromagnetic waves

●

High voltage parts and cables on Hybrid

Electric Vehicles incorporate electro-

magnetic shielding, and therefore emit

approximately the same amount of elec-

tromagnetic waves as conventional gaso-

line powered vehicles or home electronic

appliances.

●

Your vehicle may cause sound interfer-

ence in some third party-produced radio

parts.

■

Hybrid battery (traction battery)

The hybrid battery (traction battery) has a

limited service life. The lifespan of the

hybrid battery (traction battery) can change

in accordance with driving style and driving

conditions.

■

Declaration of conformity

This model conforms to hydrogen emis-

sions according to regulation ECE100

(Battery electric vehicle safety).

WARNING

■

High voltage precautions

This vehicle has high voltage DC and AC

systems as well as a 12-volt system. DC

and AC high voltage is very dangerous

and can cause severe burns and electric

shock that may result in death or serious

injury.

●

Never touch, disassemble, remove or

replace the high voltage parts, cables

or their connectors.

●

The hybrid system will become hot

after starting as the system uses high

voltage. Be careful of both the high

voltage and the high temperature, and

always obey the warning labels

attached to the vehicle.

●

Never try to open the service plug

access hole located under the rear

seat (right side). The service plug is

used only when the vehicle is serviced

and is subject to high voltage.

■

Road accident cautions

Observe the following precautions to

reduce the risk of death or serious injury:

●

Pull your vehicle off the road, apply the

parking brake, shift the shift lever to P,

and turn the hybrid system off.

●

Do not touch the high voltage parts,

cables and connectors.

●

If electric wires are exposed inside or

outside your vehicle, an electric shock

may occur. Never touch exposed

electric wires.

●

If a fluid leak occurs, do not touch the

fluid as it may be strong alkaline elec-

trolyte from the hybrid battery (trac-

tion battery). If it comes into contact

with your skin or eyes, wash it off

immediately with a large amount of

water or, if possible, boric acid solu-

tion. Seek immediate medical atten-

tion.

●

If a fire occurs in the Hybrid Electric

Vehicle, leave the vehicle as soon as

possible. Never use a fire extinguisher

that is not meant for electric fires.

Using even a small amount of water

may be dangerous.

1-4. Hybrid system

There is an air intake vent under the
rear seat (right side) for the purpose of
cooling the hybrid battery (traction
battery). If the vent becomes blocked,
the hybrid battery (traction battery)
may overheat, leading to a reduction in
hybrid battery (traction battery) out-
put.

WARNING

●

If your vehicle needs to be towed, do

so with front wheels raised. If the

wheels connected to the electric

motor (traction motor) are on the

ground when towing, the motor may

continue to generate electricity. This

may cause a fire. (



P.399)

●

Carefully inspect the ground under the

vehicle. If you find that liquid has

leaked onto the ground, the fuel sys-

tem may have been damaged. Leave

the vehicle as soon as possible.

■

Hybrid battery (traction battery)

●

Never resell, hand over or modify the

hybrid battery. To prevent accidents,

hybrid batteries that have been

removed from a disposed vehicle are

collected through any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer. Do

not dispose of the battery yourself.

Unless the battery is properly col-

lected, the following may occur, result-

ing in death or serious injury:

• The hybrid battery may be illegally dis-

posed of or dumped, and it is hazard-

ous to the environment or someone

may touch a high voltage part, result-

ing in an electric shock.

• The hybrid battery is intended to be

used exclusively with your Hybrid

Electric Vehicle. If the hybrid battery is

used outside of your vehicle or modi-

fied in any way, accidents such as elec-

tric shock, heat generation, smoke

generation, an explosion and electro-

lyte leakage may occur.

When reselling or handing over your
vehicle, the possibility of an accident is
extremely high because the person
receiving the vehicle may not be aware
of these dangers.

●

If your vehicle is disposed of without

the hybrid battery having been

removed, there is a danger of serious

electric shock if high voltage parts,

cables and their connectors are

touched. In the event that your vehicle

must be disposed of, the hybrid battery

must be disposed of by any authorized

Lexus retailer or Lexus authorized

repairer, or any reliable repairer. If the

hybrid battery is not disposed of prop-

erly, it may cause electric shock that

can result in death or serious injury.

Hybrid battery (traction battery)
air intake vent

1-4. Hybrid system

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When a certain level of impact is

detected by the impact sensor, the
emergency shut off system blocks the
high voltage current and stops the fuel
pump to minimize the risk of electrocu-
tion and fuel leakage. If the emergency
shut off system activates, your vehicle
will not restart. To restart the hybrid
system, contact any authorized Lexus
retailer or Lexus authorized repairer,
or any reliable repairer.

A message is automatically displayed
when a malfunction occurs in the
hybrid system or an improper opera-
tion is attempted.
If a warning message is shown on the
multi-information display, read the
message and follow the instructions.

■

If a warning light comes on, a warning

message is displayed, or the 12-volt bat-

tery is disconnected

The hybrid system may not start. In this

case, try to start the system again. If the

“READY” indicator does not come on, con-

tact any authorized Lexus retailer or Lexus

authorized repairer, or any reliable

repairer.

NOTICE

■

Hybrid battery (traction battery) air

intake vent

●

Make sure not to block the air intake

vent with anything, such as a seat

cover, plastic cover, or luggage. If the

vent becomes blocked, the hybrid bat-

tery (traction battery) input and output

may be restricted, leading to a reduc-

tion in hybrid battery (traction battery)

output and a malfunction.

●

When dust etc. has accumulated in the

air intake vent, periodically clean them

with a vacuum cleaner to prevent the

vent from clogging.

●

Do not get water or foreign materials

in the air intake vent as this may cause

a short circuit and damage the hybrid

battery (traction battery).

●

Do not carry large amounts of water

such as water cooler bottles in the

vehicle. If water spills onto the hybrid

battery (traction battery), the battery

may be damaged. Have the vehicle

inspected by any authorized Lexus

retailer or Lexus authorized repairer,

or any reliable repairer.

●

There is a filter installed to the air

intake vent. When the filter remains

noticeably dirty even after cleaning the

air intake vent, filter cleaning or

replacement is recommended. For

information regarding filter cleaning or

replacement, refer to P.383.

●

If “Maintenance required for Traction

battery cooling parts See owner’s

manual” is shown on the multi-infor-

mation display, the air intake vent and

filter may be clogged. Refer to P.383

for information on how to clean the air

intake vent.

Emergency shut off system

Hybrid warning message

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