Content .. 6 7 8 9 ..

AUTOMOTIVE INDUSTRY RETAIL, SERVICE & REPAIR - part 8

Automotive Industry RS&R

AURCR20051A Work effectively with others

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

Key Competencies and Application to Standards

Level

2 3

Collecting, analysing and organising
information

•

Communicating ideas and information

•

Planning and organising activities

•

Working with others in teams

•

Using mathematical ideas and techniques

•

Solving problems

•

Using technology

•

Automotive Industry RS&R

AURCT20200A Operate information technology systems

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

AURCT20200A Operate

information technology systems

Unit descriptor

This unit covers the competency to the use and application of enterprise information
technology systems. It requires knowledge of the hardware and software in use, and the
ability to enter, retrieve and use information.

Element Performance

Criteria

Use enterprise information
technology system

1.1 Knowledge of the enterprise information

technology system(s) is accurately
demonstrated and conveyed to other staff
members.

1.2 Hardware is accurately identified and operated

according to manufacturer/component supplier
specifications and enterprise procedures.

1.3 Software, including databases, menus and

Electronic Data Interchange (EDI), is
accurately identified and used according to
manufacturer/component supplier
specifications and enterprise procedures.

1.4 Application and uses of software available is

accurately identified and used according to
enterprise procedures.

1.5 Data is transmitted according to EDI

procedures.

1.6 Keyboard skills are used accurately to enter

information by enterprise policies.

1.7 Back up procedures are regularly performed

according to enterprise procedures.

2. Edit/update

information

2.1

Information to be edited/updated is correctly
identified according to enterprise procedures.

2.2

Information on system is accurately
edited/updated according to enterprise
procedures.

3. Solve

problems

3.1 Equipment/hardware/software faults are

identified and rectified where possible or
expert assistance sought without delay.

3.2 Maintenance program for hardware and

software systems are monitored and
implemented according to
manufacturer/component supplier
specifications and enterprise procedures.

3.3 Routine problems are handled using

appropriate problem solving techniques and
referred to appropriate personnel.

3.4 Assistance is positively and actively provided

to staff as problems arise.

AURCT20200A Operate Information Technology Systems

Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004

©Australian National Training Authority

Range of Variables

Enterprise
Enterprises may vary in size, type and location and in their range of products and services.

Information technology systems
Systems used may be centrally based, location based or networked. Systems may be
loaded/downloaded electronically or manually. Communications may be by network or by the
internet.

Types of software may include menus, databases or EDI.

Equipment
This may include a range of personal computers and computer terminals, which may be stand
alone or networked.
Information technology equipment may also include scanning equipment, bar coding
equipment, point of sale terminals and pricing equipment.

System problems
These may relate to hardware faults, breakdowns, software faults or staff abilities/training.
Problems may be solved by routine procedures, manufacturer/component supplier
recommendations, lateral thinking or referral to a specialist/expert.

Sources of information
These may include enterprise policies and procedures in regard to information technology
systems.
These may also include OH&S requirements, particularly in regard to use of screen based
equipment, and may also include industry codes of practice.

Staff
Staff may be full-time, part-time or casual and vary in terms of staff training, in staffing
levels, eg. staff shortages and in the range of responsibilities for information technology
systems. Staff may be operating in routine or busy trading conditions.

Information
Information to be entered may include staffing information, customer details/records
including names, addresses and profiles, stock records, stock transfers, orders, delivery
details.

Evidence Guide

Critical aspects
It is essential that competence in this unit signifies the ability to transfer the competency to
changing circumstances and to respond to unusual circumstances in the critical aspects of:
• consistently applying enterprise policies and procedures in regard to information

technology systems, including resolution of systems faults and accessing/entering
information on the enterprise systems

• following requirements of relevant legislation requirements.

Interdependent assessment of units
This unit may be assessed in conjunction with other units that form part of the job role or
function.

Automotive Industry RS&R

AURCT20200A Operate information technology systems

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

Underpinning knowledge
• Operational knowledge of enterprise policies and procedures in regard to use of enterprise

information technology systems, including:

–  use and maintenance of hardware and software systems
–  solutions to problems/breakdowns
–  operation of equipment.

• Operational knowledge of relevant legislation requirements for OH&S, including use of

screen-based equipment.

Underpinning skills
• Plain English literacy skills in regard to interpreting documentation and completing

reports or documents.

• Problem solving skills related to hardware and software problems.
• Technical skills in the operation of enterprise information technology hardware and

software and the use, application and operation of relevant databases, menus and EDI.

Consistency in performance
It is preferable that assessment reflect a process rather than an event and that it occurs over a
period of time to cover the varying circumstances. Evidence of performance may be provided
by customers, team leaders/members or other appropriate persons subject to agreed
authentication arrangements.

Context for assessment
The elements of competency contain both knowledge and practical components. The
knowledge components may be assessed off the job. The practical components should be
assessed on the job or in a realistically simulated work environment.
• Evidence is best gathered using the products, processes and procedures of the individual

workplace context as the means by which the candidate achieves industry competencies.

Resource implications
The following are required:
• a workplace or simulated workplace
• relevant documentation, such as enterprise policies and procedures manuals relating to

information technology systems, legislation requirements, industry codes of practice,
hardware and software manuals

• information technology systems
• a qualified workplace assessor.

Key Competencies and Application to Standards

Level

2 3

Collecting, analysing and organising
information

•

Communicating ideas and information

•

Planning and organising activities

•

Working with others in teams

•

Using mathematical ideas and techniques

•

Solving Problems

•

Using technology

•

Automotive Industry RS&R

AURT2832A Service gas fuel systems (LPG)

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

307

AURT2832A

Service gas fuel systems (LPG)

Unit descriptor

This unit covers the competency to service LPG fuel systems
including systems/component inspection appropriate to vehicle
periodical service requirements.

Systems Definition: Liquefied Petroleum Gas (LPG)

ELEMENT PERFORMANCE

CRITERIA

1. Prepare for work

1.1

Work instructions are used to determine job requirements
including quality, material, equipment quantities and
service manuals

1.2

Job specifications are read and interpreted

1.3

OH&S requirements, including personal protection
needs, are observed throughout the work

2. Service Liquid

Petroleum Gas (LPG)
fuel systems

2.1

Liquid Petroleum Gas (LPG) fuel systems service is
completed without causing damage to any component
system

2.2

Correct information is accessed and interpreted from
appropriate manufacturer/component supplier
specification

2.3

LPG fuel system service is carried out in accordance with
vehicle/system manufacturer/component supplier current
specifications for methods, equipment used and
tolerances relative to the vehicle/system

2.4

Appropriate workplace documentation is completed and
dealt with relevant to installation outcomes

2.5

Service activities are carried out according to industry
regulations/guidelines, OH&S requirements, legislation
and enterprise procedures/policies

Clean up work area and
maintain equipment

3.1

Material that can be reused is collected and stored

3.2

Waste and scrap is removed following workplace
procedures

3.3

Equipment and work area are cleaned and inspected for
serviceable conditions in accordance with workplace
procedures

3.4

Unserviceable equipment is tagged and faults identified
in accordance with workplace

3.5

Operator maintenance is completed in accordance with
manufacturer/component supplier specifications and site
procedures

3.6

Tooling is maintained in accordance with workplace
procedures

AURT2832A Service gas fuel systems (LPG)

Automotive Industry RS&R

308

AUR99 Version 4.00 Review by 30 June 2004

RANGE STATEMENT

The Range Statement provides advice to interpret the scope and context of this unit of
competency, allowing for differences between enterprises and workplaces. It relates to the unit
as a whole and facilitates holistic assessment. The following variables may be present for this
particular unit:

LPG fuelled vehicles

• The servicing of Liquefied Petroleum Gas (LPG) fuel

systems to light, heavy vehicles, vessels, outdoor power
equipment and forklift trucks

Unit scope

•

Work involves measuring, visual inspection, assembling,
testing. Methods should be applied under normal operating
conditions

Unit context

• OH&S requirements include, Australian Standards, safety

management systems, hazardous substances and dangerous
goods code, safe operating procedures

• Work is carried out in accordance with legislative

obligations, environmental legislation, relevant health
regulations, manual handling procedures and organisation
insurance requirements

• Work requires individuals to demonstrate discretion,

judgement and problem solving skills in servicing of LPG
fuel systems

• Competency may be demonstrated in workplaces involved

in the servicing of LPG fuel systems

Tools and equipment

•

Tools and equipment are to include exhaust gas analyser,
pressure/vacuum gauge, multimeter, leak detector and may
include, but not be limited to hand tools

Material

•

Material are to include replacement components, LPG and
cleaning material

Personal protective
equipment

•

Personal protective equipment is to include that prescribed
under legislation, regulations and enterprise policies and
practices, footwear, clothing and gloves

Information and
procedures

• Workplace procedures relating to the use of tools and

equipment

• Work instructions, including job sheets, material safety

data sheets and service manuals

• Workplace procedures relating to reporting and

communication including maintaining customer records

• Manufacturer/component supplier specifications and

operational procedures

Content .. 6 7 8 9 ..