Amtrak. Service Standards Manual for Train Service and On-Board Service Employees (Version 6, 2011)

• Allow the automatic Fire Suppression System

to activate, which occurs after a two-minute

delay from initial alarm.

• Acknowledge the alarm and deactivate Fire

Suppression System, after confirming no fire

exists, with the Multifunction Display No. 1

(MFD1), or the fire supp. INHIBIT pushbutton.

• Once a Fire Suppression System has been

deactivated, the Fire Control Unit (FCU)

must be reset to get back the detection mode.

• Manually activate the Fire Suppression

System, after confirming a fire exists, with

the FIRE SUPP. ACTIVATION pushbutton.

• The fire control unit bypass switch, on the

propulsion electrical cubicle, is used to bypass

the Fire Suppression System when a false fire

alarm has been triggered. (It must be used only

when it is confirmed that no fire exists.)

• The automatic Fire Suppression System is

deactivated when the Fire Control Unit is

bypassed.

Get to the nearest Fire Extinguisher located in

the Emergency Equipment compartment.

•

Any Dry Chemical Fire Extinguisher on the

train is effective on all types of fires: electrical,

cloth or grease.

•

Remove Fire Extinguisher from the cabinet by

unlatching the metal strap.

•

Lift and carry Fire Extinguisher by the handle

•

Approach the source of the fire and determine

if the fire is controllable.

•

To operate the Fire Extinguisher follow the

instructions on the extinguisher and squeeze

the handle levers spraying the Extinguisher in

a side-to-side motion at the base of the fire

until the fire is out.

•

If one Fire Extinguisher is not enough, you

may have to evacuate the car (or engine).

Remember; evacuate the car (or engine) ONLY

if staying in it would mean a continuing threat

to the people inside. Protect yourself and others

from overexposure to smoke and fumes.

•

Once the seal on the Fire Extinguisher has

been broken, the extinguisher must be

removed from service and recorded in the

“Record of Defect and Repair - MAP 21A”

(NRPC 2775) form.

Service Standards Manual No. 6

1-49

Emergency On-Board Police Activity

On-train employees should use the “Emergency

On-Board Police Activity Announcements” from

Chapter 10 “On-Board Announcements and Signage”

to instruct passengers on appropriate action during

times of on-board police activity in an emergency

situation, but only at the direction of the Conductor.

Non-Emergency Evacuation -

Non-Station Train-To-Train Passenger

Transfer - NEC

(Refer to “Electrical Operating Instructions” (AMT-2),

regarding the use of a jumper cable to neutralize the

difference in electrical current for trains on adjacent

tracks.)

General Non-Emergency Evacuation Instructions

Safety and injury prevention is critical during the

transfer process.

b) The Conductor is in charge of the train and will

conduct a job briefing to instruct all crewmembers

as to each employee’s responsibilities during

the train-to-train transfer of passengers. All

On-Board Service employees are to take their

direction from the conductor.

Use the train’s P.A. system; if possible, to relay

instructions to passengers. Set the P.A. to LOCAL

to only communicate with the passengers in the

present car.

d) Inform the Conductor of passengers requiring

special assistance (i.e., mobility impaired or medical

conditions). The Conductor will notify the Train

Dispatcher of any additional assistance that is

required.

As directed by the Conductor, the LSA is to secure

their work area, and then move to a location on

the train where they can provide assistance to the

passengers during the transfer process.

Once each train’s doorways are properly positioned,

the Conductors and Engineers of both trains

must ensure that Three-Point Protection has been

provided consisting of:

• Slack has been adjusted first, followed by the

train and engine brake being applied.

• Throttle must be in idle position, or controller

in off position, and then place the reverser in

neutral position.

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Passenger Train Emergency Preparedness

• Shut down and isolate HEP from the providing

locomotive, if applicable.

• Engineer must confirm to the requesting

employee that the “Three-Point Protection”

has been provided.

After Three-Point Protection has been provided,

follow these steps if needed.

• Jumper cables are prohibited between trains

that have one or more wheels derailed.

• In electrified territory, pantographs do not need

to be lowered when a jumper cable is used

during a non-station transfer of passengers.

HEP should remain on, if possible.

• In third rail territory the power must be

de-energized before the transferring of passengers.

h) Once the passenger transfer has been completed,

the following should occur under normal

circumstances:

• Assistant Conductors from the disabled train

should be assigned to the receiving train to

accompany the transferred passengers.

• Assistant Conductors from the disabled train

should practice service recovery and lend

assistance to the receiving on-train crew with

passenger luggage, information, etc.

• The disabled train's Conductor and Engineer

will remain with the disabled train in anticipation

of receiving movement instructions.

Service Recovery efforts can be applied as

appropriate for the service and time. This would

be decided by the Division(s) in conjunction with

CNOC and the Customer Service Desk.

Passenger Transfer Between Trains Without A Jumper

Cable Or Transfer Bridge

In the event of a Passenger Transfer Between Trains

Without a Jumper Cable or Transfer Bridge, On-Train

Crews must follow these instructions in addition to

all of the instructions listed in Section 2.C.1 “General

Non-Emergency Evacuation Instructions” of this

chapter..

a) The Conductor on the disabled train will determine

the doorway location(s) for the transfer.

Depending on conditions, more than one location

can be used to expedite the transfer of passengers

and should be considered whenever possible.

b) The exit doorway of the disabled train MUST

NOT be positioned directly across from the

entrance doorway of the receiving train.

Service Standards Manual No. 6

1-51

Doorways must be staggered to prevent electrical

shock by minimizing the opportunity for passengers

to make simultaneous contact with both trains.

Non-Acela Express trains should use step boxes

to shorten the distance of the last step to the

ground. Acela Express trains will use the portable

folding stairs (located on the first and last car of

each trainset).

Passengers should be transferred, one car at a

time, starting with the car having the designated

exit doorway and then proceeding to each

subsequent car on the train.

d) An employee must remain with any passenger

who is unable to physically transfer until that

passenger has been moved.

Crew members from both trains should be

positioned in the vestibule area and on the ground

at the bottom of the steps or ladder, and on the

ground between the trains, to assist with the transfer

of both passengers and passengers’ luggage/carry-on

items. Do the following in this order:

• First - transfer exiting passenger’s luggage and

carry-on items from the disabled train to the

receiving train.

• Second - assist the passenger down the steps or

ladder of the disabled train onto the ground.

• Third - assist the passengers towards and up

the steps or ladder of the receiving train;

reuniting the passengers with their possessions.

Passenger’s carry-on baggage is to be transferred

with the passenger.

Passengers should be cautioned not to touch both

trains at the same time and crew members should

take precautions to prevent this from happening.

Passenger Transfer Between Trains With A Jumper

Cable, Without A Transfer Bridge

In the event of a Passenger Transfer Between Trains

With a Jumper Cable, Without a Transfer Bridge,

On-Train Crews must follow these instructions in

addition to all of the instructions listed in Section

2.C.1 “General Non-Emergency Evacuation

Instructions”of this chapter.

a) The Conductor on the disabled train will determine

the doorway location(s) for the transfer.

Depending on conditions, more than one location

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Passenger Train Emergency Preparedness

can be used to expedite the transfer of passengers

and should be considered whenever possible.

b) The exit doorway of the disabled train must be

positioned as closely as possible to be directly

across from the entrance doorway of the receiving

train if the clearances between trains permit.

• Non-Acela Express trains should use step

boxes to shorten the distance of the last step

to the ground.

• Acela Express trains will use the portable folding

stairs (located on the first and last car of each

trainset).

The jumper cable, approximately 12 feet long

with insulated alligator-type clamps at each end,

is to be attached to each train car body (e.g., grab

iron, door, stirrup, etc.) on each train so that a

good connection is made between the two trains.

• When attaching the clamp to an Acela Express

use the car body or door support bracket, not

the grab iron. (The grab irons on Acela

Express equipment are insulated from the car

body and will not neutralize the current

between trains.)

• The jumper cable should be positioned near

the transfer location(s) yet out of the way from

the transfer process.

d) Passengers should be transferred, one car at a

time, starting with the car having the designated

exit doorway and then proceeding to each

subsequent car on the train.

An employee must remain with any passenger

who is unable to physically transfer until that

passenger has been moved.

Crew members from both trains should be

positioned in the vestibule area and on the ground

at the bottom of the steps or ladder, and on the

ground between the trains, to assist with the transfer

of both passengers and passengers’ luggage/

carry-on items. Do the following in this order:

• First - transfer exiting passenger’s luggage and

carry-on items from the disabled train to the

receiving train.

• Second - assist the passenger down the steps or

ladder of the disabled train onto the ground.

• Third - assist the passengers towards and up

the steps or ladder of the receiving train,

Service Standards Manual No. 6

1-53

reuniting the passenger with their possessions.

Passengers’ carry-on baggage is to be

transferred with the passengers.

g) Do NOT allow passengers to step or jump from

one vestibule platform or set-of-steps to another.

h) When the transfer is complete, disconnect the

jumper cables and store in designated location.

Passenger Transfer Between Two Trains With A

Jumper Cable And Transfer Bridge

In the event of a Passenger Transfer Between Two Trains

With a Jumper Cable and Transfer Bridge, On-Train

Crews must follow these instructions in addition to all

of the instructions listed in Section 2.C.1 “General Non-

Emergency Evacuation Instructions” of this chapter.

The Conductor on the disabled train will determine

the doorway location(s) for the transfer.

Depending on conditions, more than one location

can be used to expedite the transfer of passengers

and should be considered whenever possible.

b) The exit doorway of the disabled train must be

positioned directly across from the entrance

doorway of the receiving train to use the Transfer

Bridge.

The jumper cable, approximately 12 feet long

with insulated alligator-type clamps at each end,

is to be attached to each train car body (e.g., grab

iron, door, stirrup, etc.) on each train so that a

good connection is made between the two trains.

• When attaching the clamp to an Acela Express

use the car body or door support bracket, not

the grab iron. (The grab irons on Acela Express

equipment are insulated from the car body and

will not neutralize the current between trains.)

• The jumper cable should be positioned near

the transfer location(s) yet out of the way from

the transfer process.

d) If a jumper cable is not available, the transfer can

still be made utilizing the bridge, as long as pre-

cautions are taken to prevent passengers from

simultaneously touching both trains.

The Transfer Bridge is designed for placement in

the vestibules of trains on adjacent tracks thus

providing a walkway with handrails across the

gap between trains.

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Passenger Train Emergency Preparedness

The component pieces of the Transfer Bridge are:

•

1 - black leather carrying case with handles

•

1 - transfer bridge with two hinged ramp

“wings” (W24" x L76" extended)

•

2 - two-piece handrails with netting attached

•

2 - two-piece sets of foam handrail packing

The Transfer Bridge should not be used if the

distance between trains is greater than 66 inches.

Use the yellow tape markings on the jumper

cable, which are spaced 66 inches apart, as a

guide to determine if the distance between trains

is greater than 66 inches.

h) The Conductor on the disabled train will remove

the Transfer Bridge and jumper cable from its

storage location and move them to the vestibule

where the transfer will be made.

The Conductor on the disabled train will

communicate the doorway location to the receiving

Train Conductor, and assist in spotting the receiving

train so that both train doorways are located

directly across from one another.

Unfold the Transfer Bridge and secure the ends in

the open position using the hook-and-eye fixtures

near the hinges. Tilt the bridge on its side and

slide it toward the crew members on the other

train.

k) When the Transfer Bridge is inside the door-ways

of both trains, and past the side edge clearance

marking (yellow & black striped tape), set it

down in the vestibules and ensure it is securely

in place.

Assemble the two side rails and netting placing

them in the support holes on the sides of the

Transfer Bridge. (As weight is placed on the

bridge, the tension causes tightening of the

handrails in the support holes.)

m) Begin the transfer process with the passengers by

handing their luggage across to the crew member(s)

on the rescue train and then support the passengers

as they cross the bridge. Have them pick up their

luggage and proceed away from the transfer area.

n) Passengers should be transferred, one car at a

time, starting with the car having the designated

exit doorway and then proceeding to each

subsequent car on the train.

Service Standards Manual No. 6

1-55

o) When the transfer is complete, disassemble the

handrails and Transfer Bridge, store in the carrying

case and place in the storage compartment.

p) Passengers in wheelchairs, which do not fit onto

the transfer bridge, must be assisted or carried

across by employees. (Refer to Chapter 11

“Assisting Passengers with Disabilities”)

Passenger Transfer Between Amfleet Equipment (or

Amfleet to Acela Equipment) With A Jumper Cable

And G2 Transfer Bridge.

In the event of a Passenger Transfer Between Two

Trains With a Jumper Cable and G2 Transfer Bridge,

On-Train Crews must follow these instructions in

addition to all of the instructions listed in Section

2.C.1 “General Non-Emergency Evacuation

Instructions” of this chapter.

a) The Conductor on the disabled train will determine

the doorway location(s) for the transfer. Depending

on conditions, more than one location can be

used to expedite the transfer of passengers and

should be considered whenever possible.

b) Train positioning should give priority for

transferring passengers in wheelchairs. Move

the Transfer Bridge to the vestibule nearest to

where the wheelchair passenger(s) is located.

c) The exit doorway of the disabled train must be

positioned directly across from the entrance

doorway of the receiving train to use the G2

Transfer Bridge.

d) The jumper cable, approximately 12 feet long

with insulated alligator-type clamps at each end,

is to be attached to each train car body (e.g., grab

iron, door, stirrup, etc.) on each train so that a

good connection is made between the two trains.

When attaching the clamp to an Acela Express

train, attach it to the car body or door support

bracket, not the grab iron. (The grab irons on

Acela Express equipment are insulated from the

car body and will not neutralize the current

between trains.)

e) The G2 Transfer Bridge is designed for placement

in the vestibules of trains on adjacent tracks thus

providing a walkway with handrails across the

gap between trains.

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Passenger Train Emergency Preparedness

f) The component pieces of the G2 Transfer Bridge

are: (Refer to Figure 1-2)

•

1 - carrying case with handles and wheels (this

contains the transfer bridge)

•

1 - carrying case with handles (this contains the

railings)

•

1 - transfer bridge with four hinged ramp

“wings” (W30" x L76" extended)

•

2 - one-piece handrails

•

1 - Jumper Cable with Safety Lock Bar

Handrails

Transfer Bridge

Safety Lock Bar

Jumper Cable

Figure 1-2 - Example view of assembled G2 Transfer Bridge

g) The G2 Transfer Bridge should not be used if the

distance between trains is greater than 69 inches

or without the Jumper Cable with Safety Lock

Bar. Use the yellow tape markings on the jumper

cable, which are spaced 69 inches apart, as a guide

to determine if the distance between trains is

greater than 69 inches.

h) The Conductor on the disabled train will remove

the G2 Transfer Bridge and jumper cable from its

storage location and move them to the vestibule

where the transfer will be made.

i) The Conductor on the disabled train will

communicate the doorway location to the

receiving train Conductor, and assist in spotting

the receiving train so that both train doorways

are located directly across from one another.

Service Standards Manual No. 6

1-57

Deploy the G2 Transfer Bridge and secure as

follows:

Watch out for pinch points! Use Personal

Protective Equipment when assembling the bridge.

•

Position the wheeled bag in the aisle adjacent to

the vestibule with the pull handle near the door.

•

Remove the Transfer Bridge and Jumper

Cable with Safety Lock Bar.

•

Remove the bag from the pathway.

•

With an employee positioned on the ground,

attach the Jumper Cable between the trains at

stirrups or grab irons. (Refer to Figure 1-3)

•

Note the location of the arrows on the Transfer

Bridge.

•

Move the Transfer Bridge into the vestibule

with the arrows facing the adjacent train.

(Refer to Figure 1-4)

•

Separate the Velcro safety handles used for

carrying the bridge while folded.

•

Carefully unfold the Transfer Bridge (one fold).

(Refer to Figure 1-5)

•

Flip the entire Transfer Bridge over. (Refer to

Figure 1-6)

•

Unfold the second section.

•

The Transfer Bridge should still be folded

lengthwise. (Refer to Figure 1-7)

•

Re-attach the Velcro safety handles to keep

the bridge from unfolding for safer handling.

•

Slide the Transfer Bridge to the adjacent train

with handles on the top edge and the assistance

of an employee on the ground. (Refer to

Figure 1-8)

•

Unfold the Transfer Bridge into the flat position.

(Refer to Figure 1-9)

•

The employee on the ground must insert the

Safety Lock Bar, handle up, into the hinge slot,

assist with the installation of the handrails,

and then return to the train to assist with the

transfer process.

k) When the G2 Transfer Bridge is inside the doorways

of both trains, and past the side edge clearance

marking (red indicator blocks), set it down in the

vestibules and ensure it is securely in place.

l) Assemble the handrails to the G2 Transfer Bridge

as follows: (Refer to Figure 1-10)

1-58

Passenger Train Emergency Preparedness

• Remove the handrails from the storage bag.

• Remove the storage bag from the pathway.

• Attach the railings by inserting the railing

posts into the post pockets on the transfer

bridge with the sliding safety panels toward the

transfer bridge.

• Extend the railings as needed to fill the gap

between the cars and pin them in place.

m) Begin the transfer process with the passengers

by handing their luggage across to the crew

member(s) on the rescue train and then support

the passengers as they cross the G2 Transfer

Bridge. Have the passenger pick up their luggage

and proceed away from the transfer area.

n) When transferring at two locations, passengers

should be transferred one car at a time at each

location starting with the car having the designated

exit doorway and then proceeding to each

subsequent car on the train.

o) When the transfer is complete, disassemble the

handrails and G2 Transfer Bridge. Make sure all

of the components, including the jumper cable,

are placed in the carrying case and returned to

the designated storage compartment.

p) Refer to Chapter 11 “Assisting Passengers with

Disabilities” for accommodating passengers that

may not be covered by these procedures.

Figure 1-3 - Remove jumper cable from transfer bridge bag and connect

to metal car body of both train cars involved in the transfer.

Service Standards Manual No. 6

1-59

Figure 1-7 - Stand transfer bridge on its side with railing mounts upward.

The transfer bridge connecting hinges should be toward the outside door.

Figure 1-8 - Transfer bridge shown deployed to 2nd car in upright position.

Hinged end must be fed to car #2 first with railing mounts facing up.

Figure 1-9 - Unfold transfer bridge to flat position and insert

Safety Lock Bar with red handle up.

Service Standards Manual No. 6

1-61

Figure 1-10 - Assemble railing and attach to railing post holder

mounts as shown.

Take all precautions necessary to reduce risk of

injury to employees and passengers.

Acela-Folding Stairs

Locate Folding Stairs.

• There are two (2) folding stairs, one (1) located

on each end of the trainset, in a storage compart-

ment under the vestibule of the first car adjacent

to the power car (A small gray decal showing

an icon of stair steps and the wording “Folding

Stairs” is located above the storage compartment

door.) (Refer to Figure 1-11)

• Folding stairs can be accessed from either the

right or left side of the train.

• Approximately 8’ of clearance from the side of

the train is required to remove the folding

stairs from storage compartment.

• Two crew members are needed to assemble the

folding stairs for use. (Crew members need to be

aware that the storage compartment is unprotected

from the elements allowing dirt to cover all

assembly instruction on both the lower door

panel and the stairway. The stairs should be

wiped down, if possible, before passenger use.)

b) Open Upper Storage Compartment Door.

• Open the upper storage compartment door by

pulling the release latch located on the front of

the door next to the light.

• Lift the storage compartment door to the open

position ensuring that the door safety bar is

1-62

Passenger Train Emergency Preparedness

locked in the open position to prevent the door

from closing unexpectedly. (Refer to Figure 1-12)

Open and Remove Lower Storage Compartment

Door.

• Open the lower storage compartment door by

releasing the two (2) side latches. (The latch is

mounted on the carbody, not the door, next to

the safety cable door bracket.)

• Pushing the short release lever down on the

latch will open the lower storage compartment

door. (Both side latches should be released at the

same time.)(Refer to the inset in Figure 1-13)

• The two (2) safety cables located on each side

of the lower storage compartment door will

prevent the door from falling off the rear hinge.

(The rear hinge is a two (2) piece hinge that is

not connected together.) (Refer to Figure 1-13)

• With two employees, unclip both safety cables,

lift the lower door off the rear hinge and set

aside out-of-the-way. (Inside the lower storage

compartment door is a decal with the folding

stairs assembly instructions, which may or may

not be visible due to the accumulation of dirt.)

d) Remove Folding Stairs From Compartment.

• Unlock the center hold-down clamp that

secures the folding stairs by pushing the red

handle towards the center of the car. (Refer to

Figure 1-14)

• Once the center clamp is released, two crew

members can slowly pull the folding stairs,

straight out, placing the stairs on the ground.

• When pulling the folding stairs out, watch for

pinch points. (If the folding stairs will not slide

out easily, try jiggling side-to-side or up-and-

down to get past the obstruction.)

• If the folding stairs cannot be removed from

this side of the car, try sliding stairs out from

the other side, if clearances permit.

Close Upper Storage Compartment Door. (The

light on the door could be helpful if nighttime

assembly is required.)

Position Folding Stairs.

• When the folding stairs are removed from the

storage compartment, they will be in the face-up

position. (Small numbered assembly decals are

located at strategic points on the stairs that

Service Standards Manual No. 6

1-63

correspond to the large instructional decal located

inside the lower storage compartment door.)

• The hook assembly on the end of the folding

stairs must be positioned towards the car.

Removal of Handrails.

• Using two employees, turn the folding stairs

over in the face-down position exposing the

two handrails.

• Remove the one (1) retaining pin that secures

the handrails to the back of the stairs.

• After lifting the handrails out of the storage

brackets, reinsert the retaining pin.

• Set the handrails in a location away from the

present work area.

• Using two employees, turn the folding stairs

back over to the face-up position.

h) Extend Hook Assembly.

• Extend the two (2) hook assemblies located at

the top of the stairs.

• Remove the two (2) retaining pins, one (1) from

each stair side rail, pull the hook assemblies

outward approximately 7” and reinsert the

retaining pins back into the stair side rails. (If

needed, jiggle the hook assembly to get the

retaining pin holes to properly align.)

Extend Feet Assembly.

• Extend the two (2) feet assemblies located at

the bottom of the stairs.

• Remove the two (2) retaining pins, one (1) from

each stair side rail pulling the feet assemblies

outward. (The feet can be extended independently

in 2” increments, up to a total of 10”, depending

on the terrain.)

• When the feet have been set, reinsert the

retaining pins back into the stair side rails.

(If needed, jiggle the hook assembly to get the

retaining pin holes to properly align. The feet

can also be adjusted once the ladder has been

installed on the car.)

Securing Stairs to Car.

• Using two employees, carefully lift the folding

stairs into position securing to the car. (Refer

to Figure 1-15)

• The locking pins, located in the center of both

hook assemblies, must be inserted into the

mounting holes located on the outer edge of

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Passenger Train Emergency Preparedness

the vestibule threshold. (Refer to the inset in

Figure 1-15)

• The locking pins must be inserted all the way

into the holes, allowing the hook assembly to

sit flush on the vestibule threshold.

k) Level Stair Steps.

• Using two employees, both employees should

simultaneously have one hand securely holding

the back of a step while their other hand

removes the retaining pin from the stair side

rail. (There are two (2) retaining pins, one (1)

on each side of the stairs.)

• Begin unfolding the steps, watching for pinch

points, until the steps are level.

• Once the steps have been adjusted, insert the

retaining pin to lock the step into position.

(Refer to Figure 1-16)

Position Handrail Support Brackets.

• Remove the two (2) retaining pins from the

four (4) handrail support brackets that are

secured against the stair side rails. (There are

two (2) handrail support brackets located on

each side of the folding stairs secured with one

(1) retaining pin per side.)

• Raise all four (4) handrail support brackets

into an upright position.

m) Install Handrails.

• When installing the handrails on to the handrail

support brackets, ensure that the end of the

handrail with the long overhang is towards the

top of the stairs and the end with the short

overhang is at the bottom of the stairs.

• The handrail pegs must be inserted all the way

into the handrail support brackets. (Because

there is no device to secure the handrails to the

top of the handrail support brackets, handrails

can easily come off if a passenger should lift-up

on the handrails. Crew members should be

positioned on both sides of the stairs to prevent

the handrails from pulling out of the top of the

handrail support brackets and assist passenger

using the stairs.)

n) Using Folding Stairway.

• Attach folding stairway to any open vestibule

doorway on the train. (Depending on ground

conditions, the vestibule above the stairway storage

Safety & Security

1-65

compartment may not be the best location to

position the folding stairs.)

• When assisting passengers, only one person

should be on the stairway at a time.

(Passengers with special needs may need a

crew member next to them for assistance when

using the stairway to prevent a slip or fall.)

• Crew members should verbally inform all

passengers that only one person should use

the stairs at a time.

• Remind passengers to use the handrails and to

“Watch Their Step”.

• If further evacuation instructions are needed at

this time, make sure all passengers understand

what is expected of them and answer all questions.

o) Storage of Folding Stairs.

• To disassemble the folding stairway for storage

follow steps b-m in the reverse order.

• Ensure that the handrails are returned to the

storage area on the back of the steps.

• All retaining pins must be properly installed to

secure all of the stairway components in a

locked position.

• The stairs must be inserted into the storage

compartment in the face-up position and locked

into position with the center hold-down clamp.

• Reattach the lower storage compartment door

including the two (2) safety cables.

• Ensure that the upper storage compartment

door is securely latched in the closed position.

Figure 1-11 - Upper storage compartment door, latch and decal

1-66

Passenger Train Emergency Preparedness

D. Emergency Evacuation

General Emergency Evacuation Instructions

Remain Calm.

b) Remember that you will be looked upon for

leadership and guidance in unforeseen and

emergency situations.

Notify the train service operating crew members

that you need urgent help by using the exact

words “immediate assistance”.

d) The Conductor or a designated Train Service

employee will make emergency announcements

from Chapter 10 “On-Board Announcements and

Signage” as required.

Be prepared to provide evacuation instructions

and guidance to passengers which include:

• The nature of the emergency.

• The evacuation plan which includes where

passengers and crew will gather and wait after

evacuating.

• Instruct passengers to stay in the designated

“waiting area” and not to wander around the

tracks or equipment for their own safety.

• Instruct passengers to take or leave personal

possessions and luggage based on the nature

of the emergency evacuation.

• Instruct passengers to wear their shoes when

evacuating the car or train.

• Anytime you leave the car, inform passengers

where you are going and that you will return

as soon as possible.

Pay special attention to anyone who may need

extra help such as young children, elderly people,

the disabled or non-English speaking passengers.

An employee needs to remain with any passenger

who is unable to evacuate. (Refer to Chapter 11

“Assisting Passengers with Disabilities”)

Be prepared to provide the following information

to the appropriate operations office:

• Nature of the emergency

• Location

• Condition of employees, passengers and

equipment

• Evacuation plan

• Where passengers and crew will gather and

wait after evacuating.

Service Standards Manual No. 6

1-69

• Number of passengers who need additional

assistance.

• Number of unaccompanied children.

Evacuation Through End Doors Into the Next Car

Make sure that the designated evacuation end doors

are set to remain open. Use the following instructions,

based on equipment type, to properly operate the

door controls:

Acela and Amfleet I & II

• To open the end doors use the door control

switches located near the top left (vestibule

side) or top right (car interior side) of the

door frame.

• Lift the red switch cover and place the toggle

switch in the up position (MANUAL).

• Only one of the two door switches need to be

set in the up position to allow the sliding door

to be manually opened and remain open.

b) Heritage

• Most end doors are manually operated and

swing inward towards the center of the car.

• For manually operated end doors to remain in

the open position, swing the door open wide

enough to engage the wall latch located near

the top of the door.

• On equipment with power sliding doors, set

the door control switch inside the car located

adjacent to the door to MANUAL position.

• The MANUAL position will allow the sliding

door to be manually opened and remain open.

Horizon and Viewliner

• To open the end doors use the Emergency End

Door Switches located on both the vestibule

and interior sides of the door.

• Lift the red switch cover and place the toggle

switch in the up position (MANUAL).

• Only one of the two door switches needs to be

set in the up position to allow the sliding door

to be manually opened and remain open.

d) Santa Fe Bi-Level and Superliner I & II

• To open the end doors use the Emergency End

Door Switches located on both the inside and

outside of the door.

• Lift the red switch cover and place the toggle

switch in the up position (MANUAL).

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Passenger Train Emergency Preparedness

• Only one of the two door switches needs to be

set in the up position to allow the sliding door

to be manually opened and remain open.

• The downstairs automatic door in the full

Coach also has two Emergency Door Switches.

• One switch is located in the seating section

near the overhead baggage rack on the right

side of the door.

• The other switch is located in the vestibule,

beneath the baggage rack shelf, to the left of

the door.

Evacuation Through Vestibule Side Doors

The Conductor will designate which door(s) will

be designated as evacuation doorway(s). Use the

following instructions, based on equipment type:

a) Acela

•

Open side door(s) using the interior or exterior

emergency release handle.

•

When exiting at locations other than normal

high-level platforms, folding stairs should be

used if time and clearances permit. (Refer to

section 2, subsection C6. “Acela Folding Stairs”,

in this chapter.)

•

If folding stairs are not an option for emergency

evacuation, use the vestibule emergency ladders

located in the storage compartment to the

right of the Communication Station.

(Emergency ladders must be secured to the

vestibule using the ladder bracket. Ladder angle

will vary depending on obstructions or the

topography of the ground and could be in a

totally vertical position.)

•

If evacuation must take place immediately,

instruct passengers to sit in the doorway opening

with their feet hanging out of the car body, and

then push themselves out and away from the

train. (Train crew employees should position

themselves on the ground, outside the vestibule

opening, to assist passengers with the evacuation.)

b) Amfleet I

• Open side door by pulling down the red

handle located above the door in the ceiling.

• Once the red handle is pulled all the way

down, the side door should open slightly.

• Continue to manually slide the door into the

Service Standards Manual No. 6

1-71

door pocket all the way before opening the

trap door.

c) Amfleet II, Heritage, Superliner, Viewliner and

Horizon

• Open side doors using normal door opening

procedures.

• Some doors have operational windows that could

be used for evacuation, if doors will not open.

Evacuation Through Emergency Windows

From Inside the Train

•

Grasp the red plastic handle firmly, and pull the

red handle towards you to release the rubber

molding from around the window frame.

•

Remove all of the rubber molding from

around the frame to remove the window.

•

Grasp the aluminum handle pulling the handle

toward you to loosen the window.

•

Hold both sides of the window when lifting

away from the window frame. (Window weight

is approximately 30 lbs. for Coaches and

approximately 60 lbs. for Acela, Dining and

Lounges Cars.)

•

Store window out of the evacuation path so

that it does not interfere with people exiting

through the window opening.

•

Check outside conditions to ensure they are

better and safer than those inside the equipment.

•

Place a blanket or jacket over the lower window

edge.

•

Assist passengers for a safe evacuation.

•

Berth ladders can be of great assistance in the

evacuation of a car, especially if the car is on

its side.

b) From Outside The Train

• A thin rubber cord, which is located in the center

of the wide rubber molding that surrounds the

window frame, holds the window in place.

• Locate the rubber cord in the center of the

wide rubber molding follow the cord to the

point where the cord ends meet.

• At the location where the cord ends meet,

insert a pointed object like a coach key.

• Twist the key and pry out one of the ends of

the rubber cord from the middle of the wide

rubber molding.

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Passenger Train Emergency Preparedness

• Grab the rubber cord end and pull all of the

cord from around the window frame.

• Retrieve the pry bar from the emergency

equipment locker.

• When using the pry bar, make certain that the

curved portion is turned away from you.

• Wedge the curved edge of the pry bar under-

neath the remaining wide window molding, and

loosen the window frame from the carbody by

raising the other end of the bar up and down

as many times as is necessary until the window

gives way and is dislodged.

• Push on the window to make it fall into the car.

• Place a blanket or jacket over the lower window

edge.

• Assist passengers for a safe evacuation.

Evacuation Using Acela’s EVAC-CHAIR

Each set of Acela Express equipment contains an

EVAC-CHAIR (emergency evacuation wheelchair)

to be used in transporting a mobility-impaired

passenger during train transfers or evacuations. The

EVAC-CHAIR requires only one operator to assist

the seated person when crossing a transfer bridge or

utilizing an Acela folding stairs to descend to ground

level.

a) The EVAC-CHAIR carries individuals weighing

up to 300 lbs. The EVAC-CHAIR can be used for

transporting individuals across the transfer bridge

or down the folding stairs but will not work going

up the folding stairs.

b) The EVAC-CHAIR is stored with the transfer

bridge at the "A" end of the Café Car. A separate

large yellow dust cover may also be included with

the EVAC-CHAIR, but is not used when operating

the chair.

c) Use Move Smart techniques such as “Smart

Hands” when gripping the chair and position the

occupant and chair to operate within your “Line

of Power”.

d) When reaching the bottom of the folding stairs,

ask the passenger how they would like to be

assisted. Depending on the extent of the disability

and the conditions of the surface they may wish to:

• Return to their personal wheelchair

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1-73

Instructions to Use Acela’s EVAC-CHAIR

Fig (1)

Fig (2)

Grip both sides of extension handle,

Slide headrest/torso restraint down to

then pull up until it locks in place.

mid-position and unbuckle safety lap

belt.

Fig (3)

Fig (4)

Pivot seat open, use foot to extend

Roll chair toward exit.

two inner wheels, assist passenger into

chair.

Fig (5)

Fig (6)

Align EVAC-CHAIR with top of

Roll chair onto folding stair. As chair

folding stair and use foot to retract

starts to descend, slide hands to grip

inner wheels.

top of handle. Press down on handle

for smoothest ride.

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Passenger Train Emergency Preparedness

• Be supported while walking with a cane or

walker.

• Be lifted or carried away from the train.

6. Tunnel Information And Emergencies

Fires and other emergency situations occurring within a

tunnel are among the most difficult to cope with due

to the limited space and minimal lighting for fire and

emergency personnel. Due to the variety of hazards

involved, local fire and emergency authorities must

establish a direct line of communication between

railroad authorities and the division’s top management

personnel to keep emergency forces appraised of

current conditions. (Refer to Figure 1-17)

Figure 1-17 - Tunnel Hazards

Moving Trains in Tunnels

• In the event of a fire or emergency situation

on a train moving through a tunnel, every

effort must be made to expedite movement of

the train out of the tunnel.

• Train crews must promptly establish

communication with the engineer to discuss

appropriate action to keep the train moving.

• The train must not be stopped unless there is

reason to believe that derailment or personal

injury may otherwise result.

b) Evacuating Passengers from Tunnels

• Evacuating passengers from a train in a tunnel

should be a last resort in extreme emergencies.

• In the event of a severe fire, accident, or other

emergency occurring in a tunnel that endangers

the safety of passengers, the train crew and any

available emergency personnel must take

immediate action to stop all train movements

and escort the passengers from the train.

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1-75

• Passenger evacuation requires a safe place

of refuge, e.g., a station platform or vertical

exit way leading directly to open air.

• Passengers should evacuate the train to a

walkway on the side opposite, or a safe

distance away from, the power source.

• Train Dispatcher must be immediately

contacted that an evacuation is occurring.

Electric Power Hazards in Tunnels

Electric (traction) power to operate electric

trains is transmitted by overhead catenary wires

(AC) or third rail (DC).

Employees working in catenary or third rail territory

must consider these systems live and lethal until it is

known the system is de-energized and properly

grounded.

Most third rail systems have cover boards

installed to prevent accidental contact. Amtrak

has such cover boards in the New York area.

Amtrak Safety Rules strictly prohibit employees

from standing, sitting on, walking on or touching

third rail cover boards.

Catenary systems supply electricity to electric

locomotive or MU cars through a pantograph

mounted on the roof of the locomotive or MU car.

Most AC electric locomotives, commuter agency

locomotives and MU cars operated on the NEC

are equipped with vacuum-type interrupt main

circuit breakers, which connect the pantograph to

the main transformer.

Pantograph(s) may be lowered using the

pantograph DOWN switch located in the engineer’s

control compartment. Some commuter agency

equipment has a pneumatically operated plunger

that, during certain fault conditions, acts to ground

and lower the pantograph simultaneously. In some

unusual cases, a pantograph pole may be required

to lower the pantograph(s). Pantograph poles are

located inside a tube mounted horizontally on the

side of a car or locomotive. Also, some electric

locomotives have a telescoping pantograph pole

mounted in the machine room.

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Passenger Train Emergency Preparedness

If it is necessary to mount the roof of electric

equipment, the manual grounder, normally

labeled: "Danger High Voltage-Ground

Pantograph(s) Before Going on Roof," located

on the roof at the end of equipment or in the

machine room must be activated. Locomotive

pantographs are bussed together; therefore, if one

pantograph is against live overhead catenary wire

both pantographs are energized and dangerous.

When MU cars are interconnected (bussed), it is

necessary to lower all pantographs and manually

ground each car. The utmost caution must be taken

when applying manual grounding devices and must

only be done by or under the supervision of a Class

A or B employee.

Only Class A or B employees may go on the top

of electric equipment. All T & E employees are

Class C and must not get closer than 3 feet to the

catenary wire, unless proper protection is provided

by a Class A employee. (Refer to “Electrical

Operating Instructions” (AMT-2) for further

instructions.)

Unusual Occurrence Reporting

Requirements

Conductors are responsible for thoroughly and

accurately completing an “Unusual Occurrence

Report” (NRPC 2673) when any of the following

qualifying events have occurred:

Examples Of Qualifying Events To Be Reported

• Any grade crossing accident (public or private)

• Any derailment (yard, station, main line, etc.,

with one or more wheels on the ground).

• Any damage to on-track equipment (standing

or moving) that cannot be repaired by a train

crew en route but will be repaired before being

dispatched again at the home terminal.

• Any car, locomotive, or other on-track equipment,

incurring damage in a yard, terminal, and/or shop

that requires repair.

• Any car, locomotive, or other on-track equipment,

that is removed from service as a result of any

collision with damage.

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1-77

• Any physical damage to track, signals, catenary

and/or structures incurred while operating

on-track equipment on a main line, yard,

terminal, etc.

Examples Of Events Not Qualifying For Reporting

• Air hose breaks

• Damage to 480 volt cables

• Damage to knuckles

• Bent grab irons

• Bent pilots

• Minor cracks in the wind-shield

• Minor debris strikes

• Minor vandalism

Qualifying Event Reporting

• All qualifying events must be reported as soon

as possible to CNOC at (800) 424-0217 or ATS

734-2308.

• If in doubt as to whether the event is qualifying,

contact Central Reporting at ATS 777-3280.

• Fax the completed “Unusual Occurrence Report”

(NRPC 2673) to Amtrak’s Central Reporting Office

at (800) 888-2185 or ATS 777-2595 within 72 hours

of the occurrence.

• Submit the original “Unusual Occurrence Report”

(NRPC 2673) to your supervisor after faxing.

• Failure to comply with these requirements is a

violation of Federal Regulations 49 CFR - Part 225,

and could result in civil and criminal penalties.

(Refer to Figure 1-18)

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Passenger Train Emergency Preparedness

Introduction

This section covers threats to employees, passengers,

facilities, bridges, tunnels, stations and other assets of the

corporation. Included are the various threat levels and

information on bomb threats (receiving, response),

chemical, biological and radiological threats.

A. Bomb Threats and Unattended Items

Code 1000 - The Non-Specific Bomb Threat

Code 2000 - A Site-Specific Bomb Threat

Code 3000 - A Device or Suspected Device

Discovered

Bomb Threat

For the purpose of this policy, the term “bomb threat”

shall include threats or notice that an incendiary or

explosive device has been or may be placed on

Amtrak’s right-of-way, on a train, in a station or

facility. Employees can assist the Amtrak Police by

becoming familiar with and following the guidelines

below.

Receipt of a Bomb Threat

• Get another person to listen in on the conversation.

• Remain calm and keep the caller on the line as

long as possible.

• Record every word that is spoken.

• Ask for date, time of detonation, and the location .

• Listen for background noises, caller’s accent, tone

of voice, etc.

• Report all information immediately to Amtrak

Police at (800) 331-0008.

• Refer to the Bomb Threat Call Check List

(NRPC 1373) for guidance. (Refer to Figure 1-19)

Service Standards Manual No. 6

1-83

Figure 1-19 - Bomb Threat Call Check List (NRPC 1373)

3. Types of Bomb Threats

There are two basic types of bomb threats: the

non-specific and the specific threat. A series of codes

has been developed to help in responding to bomb

or other serious threats.

Code 1000 - The Non-Specific Threat

a) Definition

A non-specific threat is when a caller or letter

merely states there is a bomb on a train or in a

station, but gives no specific details. Examples

could include:

• A threat made against a train without a specific

train name, number, time or location.

• A threat involving a station, facility, tunnel or

bridge without a specific name or location of

the target.

b) Response

When a non-specific bomb threat has been made,

increase vigilance. Pay particular attention to

train compartments, station platforms and public

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Terrorist Activity

areas for suspicious objects or packages. Report

any findings to the Amtrak Police Department at

(800) 331-0008.

Code 2000 - A Site-Specific Threat

a) Definition

A site-specific threat is when a caller or letter

provides a combination of specific information

about a bomb or explosive device. Examples

could include:

• A specific train number such as: train number 178.

• A specific station and or location in or about

the station such as: Baggage Room.

• A specific piece of luggage or baggage.

b) Response

Conduct a search of the potential target to identify

suspicious packages. Identify the owner(s) of

baggage and packages. If no device or suspected

device is discovered, scale back to a Code 1000

response fo the next 24 hours.

Code 3000 - A Device or Suspected Explosive

Device Discovered

a) Definition

A suspected explosive device has been discovered.

b) Response

When a suspected explosive device has been

discovered:

STOP!

MOVE AWAY!

DO NOT USE A RADIO OR CELL PHONE

NEAR THE SUSPECTED EXPLOSIVE DEVICE!

CONTACT AMTRAK POLICE IMMEDIATELY

at 800-331-0008 once clear from the suspected

explosive device. If unable to contact Amtrak Police

- contact Railroad Dispatcher.

At the direction of the Amtrak Police Department,

assist in the evacuation of the station, train, or facility

and/or the restricting of access to a particular area.

NO AMTRAK EMPLOYEE WILL TOUCH A

SUSPECTED EXPLOSIVE DEVICE.

The Amtrak Police and/or local police will coordinate.

Service Standards Manual No. 6

1-85

Unattended Items Guide

a) If, during the course of your normal duties, you

discover an unattended item or an object that

appears out of place, please consider the following

(HOT Characteristics) when attempting to confirm

its status:

H - has the item been HIDDEN, or concealed?

O - is the item OBVIOUSLY suspicious? (i.e.,

looks like a bomb?)

T - is the item TYPICAL of what should be there?

b) Once you are satisfied that an item cannot be

accounted for through normal questioning,

consider the following factors:

LOW

LEVEL OF SUSPICION

HIGH

Any bomb threats?

Yes

Suspicious activity?

Yes

Has it been hidden?

Yes

Is the item unusual?

Yes

A “YES” response to any of the above questions results

in the item being considered suspicious.

CONTACT AMTRAK POLICE IMMEDIATELY

800-331-0008

DO NOT TOUCH IT

DO NOT OPEN IT

DO NOT TAMPER WITH IT

DO NOT MOVE IT

DO NOT COVER IT

REMEMBER to move away from the item before

using a radio or cell phone.

Personal Safety Guide

a) If you think you are dealing with a bomb or

confirmed suspicious item, move yourself and

anyone nearby to an area that is:

• NOT in direct line of sight of the item.

• MORE than 300 feet away from a small item

(hand luggage, etc.).

• MORE than 600 feet away from a large item

or car.

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Terrorist Activity

• MORE than 1200 feet away from a large vehicle

(load carrying vehicle).

• AWAY from glass and parked cars.

• AWAY from secondary hazards (i.e., gas,

electricity, etc.).

• BEHIND hard cover.

b) If on-board a train, move two (2) cars away from

the car containing the suspicious item and secure

all carbody end doors. Contact Amtrak Police at

(800) 331-0008. The following information will be

asked once you are in a safe location.

• WHAT it is (size, description, etc. - prepare

sketch if possible).

• WHERE it is (precise location, other hazards,

access route).

• WHY you think it is suspicious.

• WHO discovered it (or witnessed anything

suspicious).

Chemical, Biological and Radiological

Threats

International terrorist incidents involving chemicals

such as nerve gas, the perceived potential for a

biological attack involving the disease smallpox, and

the increased use of radiation in weaponry worldwide,

attest to the belief of the United States government

that we are vulnerable to chemical, biological, and

radiological incidents. Transportation employees

should have a basic understanding of the difference

between these threats; some information on what

symptoms to look for; and immediate actions that

can be taken if one of these incidents occurs.

Chemical Threats

Chemical agents come in the form of a solid, liquid

or gas. Some of the most familiar are Chlorine,

Cyanide and Sarin (used in the Tokyo subway attack).

a) Typical Observations:

• Rapid onset of medical symptoms (minutes to

hours).

• Easily observed signatures (i.e., colored

residue, dead foliage, pungent odor, dead insect

and/or animal life).

• Difficulty breathing or uncontrollable cough.

• Collapsing, nausea, seizures or blurred vision.

b) Actions to be Taken:

• Consider your personal safety first.

Service Standards Manual No. 6

1-87

• Notify Amtrak Police at (800) 331-0008 and

your supervisor immediately.

• If outside, evacuate upwind of the suspected area.

• If inside and the incident is inside, evacuate while

minimizing passage through the contaminated

area.

• Keep unused doors and windows closed.

• If inside and the incident is outside, stay inside.

• Turn off air conditioning, close/seal windows

and doors with plastic tape.

Biological Threats

Biological agents are usually in liquid or dry form.

Cholera, Ebola and Anthrax (used in the U. S. Post

Office incidents) are examples of the most familiar

biological agents.

Typical Observations:

• The onset of symptoms requires days to weeks,

no characteristic signatures.

• The actual incident would most likely be

identified following a threat, or after employees

or passengers have become ill.

• The affected area may be greater due to the

migration of contaminated individuals.

b) Actions to be Taken:

• Consider your personal safety first.

• Notify Amtrak Police at (800) 331-0008 and

your supervisor immediately.

• If outside, evacuate upwind of the suspected area.

• If inside and the incident is inside, evacuate.

while avoiding passage through the contaminated

area.

• Keep unused doors and windows closed.

• If inside and the incident is outside, stay inside.

• Turn off air conditioning, close/seal windows

and doors with plastic tape.

• If you suspect that you have become

contaminated, a soap and water shower

is the single most important action for

decontamination.

Radiological Threats

Radiological materials are not recognizable by the

senses. They are colorless and odorless. Exposure

occurs when radioactive materials are introduced

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Terrorist Activity

and contaminate an object, person or area.

Typical Observations:

• The onset of symptoms requires days to weeks

and typically, there are no characteristic signs.

• In the case of a nuclear attack, an explosion

has taken place and in addition to the effects

of radiation, victims will show signs of burn or

heat-related injuries, and blast/ explosion related

injuries.

• A “dirty bomb” is a conventional explosive or

bomb containing radioactive material.

• The bomb is used as a means of spreading

radioactive materials.

• In the case of the detonation of a “dirty

bomb”, for those in the immediate vicinity, the

effects of the blast will overshadow the low

levels of radiation emitted.

b) Actions to be Taken:

• Consider your personal safety first.

• Notify Amtrak Police at (800) 331-0008 and

your supervisor immediately.

• Report the circumstances, and as much

information about the victims and/or the

scene as possible.

• If outside, evacuate upwind of the suspected area.

• In any suspected radiological incident, minimize

exposure by minimizing the time around the

suspected site.

• Maximize the distance between you and the site,

trying to place some shielding (i.e., buildings,

vehicles, train cars, land features such as a hill,

etc.) between yourself and the site.

• If inside and the incident is inside, evacuate

while avoiding the contaminated area.

• Keep unused doors and windows closed.

• If inside and the incident is outside, stay inside.

• Turn off air conditioning, close/seal windows

and doors with plastic tape.

Host Railroad and Amtrak Joint

Security Procedures

Upon confirmation of a detonation of an explosive

device on or at one of the following specified areas

these procedures will be implemented:

• An Amtrak Train.

• An Amtrak Station.

Service Standards Manual No. 6

1-89

• Any Railroad Infrastructures (i.e. bridge, tunnel)

that passenger trains would operate over or

through.

• Any other U.S. rail operations. (i.e. freight,

commuter, subway)

These procedures can also be initiated if an imminent/

confirmed threat has been determined based on

credible information.

Notification

a) If an event, specific to an explosive device (i.e.

detonation, discovery), occurs on-board an

Amtrak train, the train crew must; notify the

dispatcher in the following manner:

“Emergency, Emergency, Emergency.” Train

#_______, (describe event).

b) Upon notification, the Train Dispatcher will repeat

the emergency transmission to ensure all trains

are notified and then attempt to obtain further

information regarding the situation. The Train

Dispatcher must then ensure the appropriate

notifications are made to CNOC (800-424-0217)

and the Amtrak National Communications

Center (NCC) (800-331-0008).

Response

Unless otherwise directed by the Dispatcher, passenger

trains hearing this emergency transmission must

bring their train to a safe stop clear of passenger

stations, tunnels and bridges. Trains stopped at a

passenger station, tunnel or bridge at the time of the

report must be dispatched clear of these structures

as soon as possible.

Once a train is stopped clear of the above structures

it must remain at that location until directed to

proceed by the Train Dispatcher.

a) When a train is stopped, crew members will not

initiate an evacuation unless instructed by or

coordinated with Train Dispatcher; or, if the

Conductor or any other crew member ascertains

that a clear and present danger exists regarding a

situation or threat on-board.

b) If any evacuation of a passenger train occurs, the

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Terrorist Activity

Train Dispatcher must be notified immediately.

c) If directed to proceed by the Train Dispatcher, the

En Route Train Inspection procedures will apply

or if standing, the Standing Train Inspection

procedures will apply.

En Route Train Inspection

Operating crews must take the following actions for

all en route passenger trains including any special

instructions from the Train Dispatcher:

Make the following announcement: “On-Board

Incidents with a Police Response Announcement”

from “Service Standards for Train Service and

On-Board Service Employees ” Chapter 10 -

“On-Board Announcements & Signage” which

reads: Ladies and gentlemen, we will be delayed

[if not stopped, provide location where train

will stop] due to police activity. At this time, we

do not have an estimate for the length of this

delay. We ask you to remain in your seats and

please be prepared to identify your baggage

and provide photo identification if requested.

We apologize for any inconvenience and thank

you for your patience.

b) The Conductor must make a public address

announcement to all on-board employees that

their “immediate assistance” is required at this

time including the designated meeting location

on the train.

The Conductor will conduct a Job Briefing with

all Train and On-Board Service employees to

review the Host Railroad and Amtrak Joint

Security Procedures and any instructions from

the Train Dispatcher.

d) The Conductors will be in charge and have

authority over all Train and On-Board Service

employees. All employees (i.e. Chef, LSAs, SAs,

TAs and ACs) must follow the Conductor’s

instructions; this is not discretionary.

The Conductor will assume the responsibility for

simultaneously coordinating multiple inspections

of equipment as follows:

• The Train and On-Board Service employees

will perform an interior inspection checking all

restrooms, electrical lockers, overhead luggage

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Amtrak. Service Standards Manual for Train Service and On-Board Service Employees (Version 6, 2011) - page 3