Volvo XC60 Twin Engine (2019 year). Manual

LOADING, STORAGE AND PASSENGER COMPARTMENT

604

WARNING

Objects in the cargo compartment must

always be securely anchored, even with a cor-

rectly installed cargo net.

Installing the cargo net

WARNING

All of the cargo net's upper consoles, hooks

and straps must be securely mounted and

attached before the net is used.
Never use the net if it is damaged.

NOTE

With front mounting, the cargo net is most
easily installed via a rear door.

1. Fold out the cargo net and make sure that

the upper rod folds out and locks into posi-
tion.

2. Insert one of the net's hooks into the front or

rear ceiling mounting point with the strap
lock facing you.

3. Insert the net's other upper hook into the

ceiling mounting point on the opposite side.

The telescopic spring-loaded hooks make
mounting easier.

Make sure that the net's hooks are pushed
forward as far as possible into their respec-
tive mounting points.

Rear mounting.

For rear mounting:

With the cargo net hooked into the rear ceil-
ing mounting points, attach the net's straps
into the front floor eyelets in the cargo com-
partment.

LOADING, STORAGE AND PASSENGER COMPARTMENT

605

Front mounting.

For front mounting:

With the cargo net mounted in the front ceil-
ing mounting points, hook the straps into the
outer eyelets on the front seat rails behind
the seats. Attaching the net is easier if the
seat backrests are upright and the seats are
moved slightly forward.

Move the seat or backrest only until it
touches the net. Moving it with too much
force or applying too much pressure to the
net could lead to damage.

CAUTION

If a seat or backrest is pressed with too much
force back against the cargo net, the net and
its ceiling brackets could be damaged.

5. Pull the straps until the cargo net is taut.

Removing the cargo net

The cargo net can be easily removed and folded
up.

1. Loosen the cargo net by pressing the button

on the strap locks on each side and pulling
to allow some slack.

2. Press in the catches and release both of the

strap hooks.

3. Unhook the upper hooks and remove the net

from the ceiling mounting points.

4. Press the red button on the rod so that it can

be folded. Fold and roll up the net. Store the
net in its case.

Related information

•

Loading recommendations (p. 595)

•

Load anchoring eyelets (p. 598)

MAINTENANCE AND SERVICE

608

Volvo's service program

To keep the vehicle as safe and reliable as pos-
sible, follow the Volvo service schedule speci-
fied in the Warranty and Maintenance Records
Information booklet.

WARNING

California Proposition 65

Operating, servicing and maintaining a pas-

senger vehicle can expose you to chemicals

including engine exhaust, carbon monoxide,

phthalates, and lead, which are known to the

State of California to cause cancer and birth

defects or other reproductive harm. To mini-

mize exposure, avoid breathing exhaust, do

not idle the engine except as necessary, serv-

ice your vehicle in a well ventilated area and

wear gloves or wash your hands frequently

when servicing your vehicle. For more infor-

mation go to www.P65Warnings.ca.gov/

passenger-vehicle.

Volvo recommends having an authorized Volvo
workshop perform service and maintenance.
Volvo workshops have the staff, service literature
and special tools to guarantee the highest quality
of service.

CAUTION

To ensure the Volvo warranty is not invalida-
ted, check and follow the Service and War-
ranty Booklet.

Service and repairs

Service the vehicle regularly. Follow Volvo's rec-
ommended service intervals.

Detailed inspection and repairs may only be per-
formed by an authorized workshop.

WARNING

Do not make any repairs on this vehicle your-

self. Electrical cables and/or components that

have come loose may only be corrected by an

authorized workshop – an authorized Volvo

workshop is recommended.

Introduction

The maintenance services contain several checks
that require special instruments and tools and
therefore must be performed by a qualified tech-
nician. To keep your Volvo in top condition, spec-
ify time-tested and proven Genuine Volvo Parts
and Accessories.

The Federal Clean Air Act - U.S.

The Federal Clean Air Act requires vehicle manu-
facturers to furnish written instructions to the ulti-
mate purchaser to assure the proper servicing
and function of the components that control
emissions. These services, which are listed in the
"Warranty and Service Records Information"
booklet, are not covered by the warranty. You will
be required to pay for labor and material used.

Maintenance

Your Volvo passed several major inspections
before it was delivered to you, in accordance with
Volvo specifications. The maintenance proce-
dures outlined in the Warranty and Service
Records Information booklet, many of which will
positively affect your vehicle's emissions, should
be performed as indicated. It is recommended
that receipts for vehicle emission maintenance be
retained in case questions arise concerning
maintenance. Inspection and maintenance should
also be performed anytime a malfunction is
observed or suspected.

Applicable warranties - U.S./Canada

In accordance with applicable U.S. and Canadian
regulations, the following list of warranties is pro-
vided.

•

New Vehicle Limited Warranty

•

Parts and Accessories Limited Warranty

•

Corrosion Protection Limited Warranty

•

Seat Belt and Supplemental Restraint Sys-
tems Limited Warranty

•

Emission Design and Defect Warranty

•

Emission Performance Warranty

These are federal warranties; other warranties are
provided as required by state/provincial law.
Refer to your separate Warranty and Service
Records Information booklet for detailed informa-
tion concerning each of the warranties.

MAINTENANCE AND SERVICE

}}

609

Periodic maintenance helps minimize
emissions

NOTE

•

Refer to your Service and Warranty Book-
let for a comprehensive service and main-
tenance schedule up to 240,000 km
(150,000 miles). This program contains
inspections and services necessary for
the proper function of your vehicle and
includes components that affect vehicle
emissions.

•

The Warranty and Service Records Infor-
mation booklet also contains detailed
information concerning the warranties
that apply to your vehicle.

On-board Diagnostic System

OBD II is part of your vehicle's computerized
engine management system. It stores diagnostic
information about your vehicle's emission con-
trols. It can light the Check Engine light (MIL) if it
detects an emission control "fault." A "fault" is a
component or system that is not performing
within an expected range. A fault may be perma-
nent or temporary. OBD II will store a message
about any fault.

Emission inspection readiness

How do states use OBD II for emission
inspections?

Many states connect a computer directly to a
vehicle's OBD II system. The inspector can then
read "faults." In some states, this type of inspec-
tion has replaced the tailpipe emission test.

How can my vehicle fail OBD II emission
inspection?

Your vehicle can fail OBD II emission inspection
for any of the following reasons:

•

If your Check Engine (MIL) light is lit, your
vehicle may fail inspection.

•

If your vehicle's Check Engine light was lit,
but went out without any action on your part,
OBD II will still have a recorded fault. Your
vehicle may pass or fail, depending on the
inspection practices in your area.

•

If you had recent service that required dis-
connecting the battery, OBD II diagnostic
information may be incomplete and "not
ready" for inspection. A vehicle that is not
ready may fail inspection.

How can I prepare for my next OBD II
emission inspection?

•

If your Check Engine (MIL) light is lit or was
lit but went out without service, have your

vehicle diagnosed and, if necessary, serviced
by a qualified Volvo technician.

•

If you recently had service for a lit Check
Engine light, or if you had service that
required disconnecting the battery, a period
of driving is necessary to bring the OBD II
system to "ready" for inspection. Two half-
hour trips of mixed stop-and-go/highway
driving are typically needed to allow OBD II to
reach readiness. Your Volvo retailer can pro-
vide you with more information on planning a
trip.

•

Maintain your vehicle in accordance with your
vehicle's maintenance schedule.

Owner maintenance

Periodic maintenance requirements and intervals
are described in your vehicle's Warranty and
Service Records Information booklet.

The following points can be carried out between
the normally scheduled maintenance services.

Each time the car is refueled:

•

Check the engine oil level.

•

Clean the windshield, windshield wipers,
headlights, and taillights.

MAINTENANCE AND SERVICE

610

Monthly:

•

Check cold tire pressure in all tires. Inspect
the tires for wear.

•

Check that engine coolant and other fluid
levels are between the indicated "min" and
"max" markings.

•

Clean interior glass surfaces with a glass
cleaner and soft paper towels.

•

Wipe driver information displays with a soft
cloth.

•

Visually inspect battery terminals for corro-
sion. Corrosion may indicate a loose terminal
connector, or a battery near the end of its
useful service life. Consult your Volvo retailer
for additional information.

As needed:

Wash the car, including the undercarriage, to
reduce wear that can be caused by a buildup of
dirt, and corrosion that can be caused by salt res-
idues.

Clean leaves and twigs from air intake vents at
the base of the windshield, and from other places
where they may collect.

NOTE

Complete service information for qualified
technicians is available online for purchase or
subscription at www.volvotechinfo.com.

Related information

•

Vehicle status (p. 612)

•

Scheduling service and repairs (p. 613)

•

Connecting equipment to the vehicle's data
link connector (p. 37)

•

Technician certification (p. 38)

•

Climate control system service (p. 619)

•

Maintenance of the brake system (p. 438)

•

Engine compartment overview (p. 620)

Data transfer between vehicle and

workshop over Wi-Fi

Volvo workshops have a designated Wi-Fi net-
work for secure data transfer between your vehi-
cle and the workshop. Your visit to the workshop
will be easier and more effective when diagnos-
tics information and software can be transferred
over the workshop's network.

When you arrive at the workshop, your service
technician can connect your vehicle to the work-
shop's Wi-Fi network to perform troubleshooting
and download software. For this type of commu-
nication, the vehicle only connects to a work-
shop's network. It is not possible to connect the
vehicle to another Wi-Fi network (e.g. your home
network) in the same way as to a workshop's net-
work.

Connecting with remote key

Connection is usually managed by the service
technician, who will use the remote key buttons. It
is therefore important to bring a key with buttons
with you when you visit the workshop. Pressing
the lock button on the remote key three times will
connect the vehicle to the workshop's Wi-Fi net-
work.

When the car is connected to a Wi-Fi network,
the

symbol appears in the center display.

MAINTENANCE AND SERVICE

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* Option/accessory.

611

WARNING

The vehicle may not be driven when it is con-

nected to the workshop's networks and sys-

tems.

Related information

•

Handling system updates via Download Cen-
ter (p. 611)

•

Scheduling service and repairs (p. 613)

Download Center

With the vehicle connected to the Internet

updates for a number of the vehicle's systems
can be downloaded from the center display.

The

Download Center

app is

started from the center display
and makes it possible to:

•

search for and update system software

•

update Sensus Navigation* map data

•

download, update and delete apps.

Related information

•

Handling system updates via Download Cen-
ter (p. 611)

•

Download apps (p. 495)

•

Updating apps (p. 496)

•

Deleting apps (p. 496)

•

Internet-connected vehicle* (p. 537)

•

Navigating in the center display's views
(p. 115)

Handling system updates via

Download Center

System updates for Internet-connected vehicles
and infotainment can be updated via Download
Center. Updates can be done one at a time or
all at the same time.

Searching for update

If an update is available, the
message

New software

updates available

will be dis-

played in the center display's
status field.

In order for system updates to be possible, the
vehicle must have an Internet connection

–

Go to

Download Center

in the center dis-

play's App view.
> If no search has been performed since

the last time the infotainment system was
started, a search will be initiated. No
search will begin if a software download is
in progress.

A number in

System updates

shows

how many updates are available. Tap to
display a list of updates that can be instal-
led in the vehicle.

There may be a charge for transmitting data over the Internet, depending on your service plan.

MAINTENANCE AND SERVICE

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612

NOTE

Data downloading can affect other services
such as transfer data, e.g. web radio. If the
affect on other services is experienced as
problematic, the download can be interrupted.
Alternatively, it may be appropriate to switch
off or cancel other services.

NOTE

An update can be interrupted when the igni-
tion is switched off and the vehicle is left.

However, the update does not have to be
completed before the vehicle is left as the
update is resumed the next time the vehicle is
used.

Updating all system software

–

Select

Install all

at the bottom of the list.

To avoid displaying a list, select

Install all

via

System updates

Updating individual system software

–

Select

Install

to choose the software you

would like to download.

Canceling software download

–

Tap the checkbox in the activity indicator that
replaced

Install

when the download began.

Note that only a download can be cancelled. An
installation cannot be cancelled once it has
begun.

Deactivating the background search for
software update

Automatic background searching for software
updates is activated as the default factory setting,
but the function can be deactivated.

1. Tap

Settings

in the center display's Top

view.

2. Tap

System

Download Center

3. Tap to deselect

Auto Software Update

Related information

•

Download Center (p. 611)

•

Internet-connected vehicle* (p. 537)

•

Navigating in the center display's views
(p. 115)

Vehicle status

The vehicle's general status can be displayed in
the center display along with the option to
schedule service

The

Car Status

app is started

from the center display's App
view and has four tabs:

Certain markets only.

MAINTENANCE AND SERVICE

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* Option/accessory.

613

•

Messages

- status messages

•

Status

– checking engine oil level and

AdBlue level

•

TPMS

- tire inflation pressure check

•

Appointments

- appointment information

and vehicle information

Related information

•

Handling messages saved from the instru-
ment panel (p. 107)

•

Checking and filling engine oil (p. 622)

•

Tire pressure monitoring system* (p. 565)

•

Scheduling service and repairs (p. 613)

•

Sending vehicle information to the workshop
(p. 614)

•

Navigating in the center display's views
(p. 115)

Scheduling service and repairs

This service offers a convenient way to schedule
service and workshop appoints directly from the
vehicle.

When it is time for service, and in certain cases if
the vehicle requires repairs, a message will be
displayed in the instrument panel and at the top
of the center display. The time for service is
determined by how much time has elapsed, the
number of hours the engine has run, or the dis-
tance driven since the last service.

To use the service

•

Create a Volvo ID and register it to the vehi-
cle.

•

To select a Volvo retailer you would like to
contact, go to www.volvocars.com and log in.

•

To send and receive appointment informa-
tion, the vehicle must be connected to the
Internet

Book service

Book a service request when desired or when a
message is displayed indicating that service or
repairs are needed.

1. Open the

Car Status

app from App view in

the center display.

2. Tap

Appointments

3. Tap

Request appointment

4. Check that your

Volvo ID

is correct.

5. Make sure your preferred

Workshop

is cor-

rect.

6. In the

Tap to write information to the

workshop

field, you can provide details on

what you would like performed during the
visit or other important information to your
workshop.

AdBlue Diesel models only.

Certain markets only.

There may be a charge for transmitting data over the Internet, depending on your service plan.

MAINTENANCE AND SERVICE

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614

7. Tap

Send appointment request

> You will receive an appointment sugges-

tion by email within a couple of days

You will also receive the same message
via email and when you log in to
www.volvocars.com.

On some markets, the message in the
instrument panel indicating that the vehi-
cle requires service will go out once the
appointment request has been sent.

8. Tap

Cancel request

if you would like to

cancel your request.

The appointment request contains information
about your vehicle that helps the workshop plan
for your visit.

The retailer will send you a digital appointment
suggestion. Information about your retailer is also
available in the vehicle so that you can contact
your workshop at any time.

Accepting an appointment suggestion

When the vehicle has received an appointment
suggestion, a message will be displayed at the
top of the center display.

1. Tap the message.

2. To accept the suggested appointment, tap

. Otherwise, tap

Send new

proposal

Decline

For some markets, the system reminds you when
an appointment time is approaching and the navi-
gation system

can also guide you to the work-

shop at the appointed time.

Related information

•

Vehicle status (p. 612)

•

Sending vehicle information to the workshop
(p. 614)

•

Navigating in the center display's views
(p. 115)

•

Volvo ID (p. 26)

•

Internet-connected vehicle* (p. 537)

Sending vehicle information to the
workshop

Vehicle-related information can be sent at any
time from the vehicle, e.g. if you schedule a visit
to a workshop and would like to assist your
workshop by providing additional basic informa-
tion. Sending vehicle information is not the same
as scheduling service.

1. Open the

Car Status

app from App view in

the center display.

2. Tap

Appointments

3. Tap

Send vehicle data

> A message confirming that vehicle-related

information has been sent will appear at
the top of the center display. You can
cancel data transmission by tapping the
checkbox in the activity indicator.

Information is sent via the vehicle's Inter-
net connection

Timespan may vary depending on market.

For vehicles with Sensus Navigation*.

Certain markets only.

There may be a charge for transmitting data over the Internet, depending on your service plan.

MAINTENANCE AND SERVICE

* Option/accessory.

615

Vehicle information can be accessed by any
retailer if they are provided with your vehicle iden-
tification number (VIN

Vehicle information contents

The most recently saved vehicle-related informa-
tion will be sent (the last time the vehicle was
turned on). This includes information regarding:

•

service requirements

•

time since last service was performed

•

function status

•

fluid levels

•

mileage (odometer reading)

•

Vehicle Identification Number (VIN

)

•

software version

•

diagnostic information.

Related information

•

Scheduling service and repairs (p. 613)

•

Vehicle status (p. 612)

•

Navigating in the center display's views
(p. 115)

•

Internet-connected vehicle* (p. 537)

Vehicle Identification Number.

MAINTENANCE AND SERVICE

* Option/accessory.

616

Hoisting the vehicle

When hoisting the vehicle, it is important to
ensure the jack/vehicle hoist is correctly
engaged in the designated attachment points
under the vehicle.

For vehicles with self-leveling*, pneumatic sus-
pension (if installed) must be turned off before
the vehicle is lifted. Turning off the function in the
center display.

WARNING

If the vehicle is lifted on a garage jack, the

jack must be placed under one of the four lift-

ing points. Make sure that the vehicle is cor-

rectly positioned on the jack and that it can-

not slide off. Make sure the jack plate has a

rubber pad to help keep the vehicle stable

and prevent damage. Always use axle stands

or similar.

NOTE

Volvo recommends only using the jack
intended for your specific vehicle model. If a
jack other than that recommended by Volvo is
used, follow the instructions included with the
equipment.

The vehicle's ordinary jack is only intended to
be used in temporary situations for short peri-
ods of time, such as when changing wheels in
the event of a flat tire. If the vehicle needs to
be lifted more frequently, or for a longer
period of time than for a wheel change, a
garage jack or hoist is recommended. Always
follow the instructions for use provided with
the equipment.

MAINTENANCE AND SERVICE

618

Opening and closing the hood

To open the hood, pull the lever in the passen-
ger compartment and then turn the handle under
the hood.

Opening the hood

Pull the lever near the pedals to release the
hood from its fully closed position.

Swipe your hand from left to right under the
hood, grasp the handle and move it up and to
the side to release the catch and lift the
hood.

Warning - hood not closed

When the hood is released, a warning
symbol and graphic will be displayed in
the instrument panel and an audible
signal will sound. If the vehicle begins

to roll, the audible signal will be repeated several
times.

NOTE

If the warning symbol is illuminated or an
audible warning signal sounds even though
the hood is securely closed, consult a work-
shop - an authorized Volvo workshop is rec-
ommended.

Closing the hood

1. Press down the hood until it begins to close

under its own weight.

2. When the hood reaches the catch at the

handle in the front edge of the vehicle, press
down on the hood to close it completely.

WARNING

Risk of injury! When closing, make sure that

the hood is completely unobstructed and that

no one can be injured.

WARNING

Make sure the hood locks securely after clos-

ing. It must audibly lock on both sides.

Hood not completely closed. The illustration is generic -
details may vary according to vehicle model.

MAINTENANCE AND SERVICE

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619

Hood completely closed. The illustration is generic -
details may vary according to vehicle model.

WARNING

Never drive with the hood open!
If there are any indications while driving that

the hood is not completely closed, stop imme-

diately and close it securely.

Related information

•

Engine compartment overview (p. 620)

•

Door and seat belt reminders (p. 51)

Climate control system service

Service and repairs on the air conditioning sys-
tem should only be done by an authorized work-
shop.

Troubleshooting and repairs

The air conditioning system contains a fluores-
cent tracer substance. Ultraviolet light is used to
search for leaks in the system.

Volvo recommends contacting an authorized
Volvo workshop.

Vehicles with R134a refrigerant

WARNING

The air conditioning system contains the

refrigerant R134a under pressure. Service

and repairs to the system should only be done

by an authorized workshop.

Related information

•

Volvo's service program (p. 608)

Replacing a windshield with head-

up display*

Vehicles with a head-up display have a special
type of windshield that meets the requirements
for displaying projected information.

Volvo recommends contacting an authorized
Volvo workshop for assistance replacing the
windshield. The correct type of replacement
windshield must be used in order for the head-up
display to function properly.

Related information

•

Head-up display* (p. 142)

•

Cleaning the head-up display* (p. 644)

MAINTENANCE AND SERVICE

620

Engine compartment overview

This overview shows some service-related com-
ponents.

Some of the components included in the vehi-
cle's electric drive system are located in the
engine compartment. Exercise caution when
accessing the engine compartment and only
touch what is required for normal maintenance.

WARNING

Orange wiring may only be handled by quali-

fied personnel.

WARNING

Several components in the vehicle work with

high voltage that can be hazardous in case of

an incorrect procedure.

•

Do not touch anything that is not clearly
described in this Owner's Manual.

•

Be careful when checking/filling fluids in
the engine compartment.

The layout of the engine compartment may vary depend-
ing on model and engine variant.

Coolant expansion tank

Brake fluid reservoir (located on the driver's
side)
Washer fluid filler pipe

Fusebox

Air filter

Engine oil filler pipe

WARNING

Bear in mind that the cooling fan (located at

the front of the engine compartment behind

the radiator) may start or continue running

automatically up to about 6 minutes after the

engine is turned off.
Always entrust engine washing to a workshop

– an authorized Volvo workshop is recom-

mended. If the engine is hot, there is a risk of

fire.

WARNING

The ignition system works with extremely high

and dangerous voltages. The vehicle electrical

system should always be in ignition mode 0

when work in being performed in the engine

compartment.
Do not touch any spark plugs or ignition coils

when the vehicle electrical system is in igni-

tion mode II or when the engine is warm.

Related information

•

Opening and closing the hood (p. 618)

•

Filling washer fluid (p. 660)

•

Refilling coolant (p. 623)

•

Fuses in the engine compartment (p. 632)

•

Checking and filling engine oil (p. 622)

•

Ignition modes (p. 433)

Fill the washer fluid at regular intervals, e.g. when refueling.

MAINTENANCE AND SERVICE

621

Engine oil

For the recommended service intervals and war-
ranties to be applied, an approved engine oil
must be used.

Volvo recommends:

If the engine oil is not checked regularly and the
level becomes low, this could cause serious
engine damage.

CAUTION

To satisfy the requirements for the engine's
service intervals, all engines are factory-filled
with a specially adapted synthetic engine oil.
Great care has been put into the choice of oil,
with consideration given to service life, starta-
bility, fuel consumption and environmental
impact.

For the recommended service intervals to
apply, an approved engine oil must be used.
Only use the prescribed oil grade to top off or
change the oil. Otherwise, there is a risk of
the vehicle's service life, startability, fuel con-
sumption and environmental impact being
affected.

Failure to use engine oil of the prescribed
grade and viscosity could cause damage to
engine-related components. Volvo Car Corpo-
ration disclaims warranty liability for such type
of damage.

Volvo recommends entrusting oil changes to
an authorized Volvo workshop.

Volvo uses different systems to warn if the oil
level is too low/high or the oil pressure is low. On
engine variants with an oil pressure sensor, a

warning symbol is displayed in the instrument
panel when oil pressure is low

. On engine

variants with an oil level sensor, the

warn-

ing symbol in the instrument panel and display
messages are used to alert the driver. Some
engine variants have both systems. Contact a
Volvo retailer for more information.

Change the engine oil and oil filter according to
the schedule specified in the Warranty and Main-
tenance Records Information booklet. Oils of a
higher grade than that specified may be used. If
the vehicle is driven in adverse conditions, Volvo
recommends using an oil with a higher grade
than that specified.

Related information

•

Checking and filling engine oil (p. 622)

•

Engine oil specifications (p. 670)

Volvo XC60 Twin Engine (2019 year). Manual - part 36