Volkswagen Atlas (2023 year). Manual in english - page 9

 

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Volkswagen Atlas (2023 year). Manual in english - page 9

 

 

1. Tap HOME Sound.
Or: tap MENU Sound.
Adjusting the volume of external audio sources
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Minimum.
Cleaning the screen
Refer to
and Safety instructions.
When cleaning the screen, please note this checklist:
The Infotainment system is switched off.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
For stubborn dirt:
NOTICE
If you clean the screen with incorrect cleaning agents or when dry, you may damage it.
Only apply gentle pressure.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Brands, licenses, copyright
Refer to
and Safety instructions.
Brands and licenses
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD
Radio, Artist Experience, and the HD, HD Radio, and "ARC" logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
Android Auto™ is a certified trademark of Google, Inc.
Apple CarPlay™ is a certified trademark of Apple, Inc.
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.
MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are brands or registered trademarks of SD-3C, LLC in the USA and other countries.
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
without a license from Microsoft or an authorized Microsoft subsidiary.
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SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where available.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and nation
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
Opening the Radio mode main menu
1. Tap HOME
Or: tap MENU
Or: tap RADIO .
Or: press RADIO .
Opening the settings
1. Tap HOME
Radio.
Or: Tap MENU
Or: Tap RADIO
Or: Press RADIO and tap
The radio stations are responsible for transmitted content.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Functions and radio symbols
Refer to
and Safety instructions.
Radio
The available scope of functions and also possible reception modes and bands depend on the vehicle equipment and are not available in all countries.
AM tuner.
FM dual tuner (diversity aerial).
Station list of FM stations.
Summarized memory list.
Merging of all stations stored on station preset buttons in a list.
Up to 36 station preset buttons as storage locations for favorites.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™.
SiriusXM™ online.
General symbols for radio operation
The symbols may look different depending on the Infotainment system.
AMSelect a AM reception mode.
FMSelect a FM reception mode.
Internet RadioSelect the Internet Radio reception mode.
SXMSelect the
satellite radio reception mode. Display additional information about the station. Select the previous station from the station list or station on the previous
station preset button. Select the next station from the station list or station on the next station preset button.
Display the preset list with station preset
buttons.
Stations already stored on a station preset button in a station list.
or
Open settings.
244
Symbols in the AM frequency band
Show the station list of AM stations.
Manually update the station list.
Display the frequency band for manual selection of the AM frequency.
Symbols in the FM and FM/DAB frequency band
Show the station list of FM and country-dependent DAB stations.
Display the frequency band for manual selection of the FM frequency.
Only possible when the summarized station list is switched off.
Symbols for Internet Radio operation
Open full-text search.
Unable to receive Internet radio.
Display the last internet radio station.
Display the 100 most popular internet radio
stations.
Display the available Internet Radio podcasts.
Display Internet Radio stations that originate from the preferred country.
Display Internet Radio
stations that transmit their program in the preferred language.
Display Internet Radio stations whose programs are of the preferred genre.
Display the
station selection.
Symbols for HD Radio operation
Station supports HD Radio.
or
Tune the HD Radio substations.
Open the Emergency list of the “HD Radio Emergency Alerts” function.
HD Radio logo.
Symbols for satellite radio operation
Display the channel list.
Open the window for entering the channel number.
Adjusting, tuning, and storing stations
Refer to
and Safety instructions.
Selecting the frequency band or reception mode
Before selecting a station, you must first select a frequency band or reception mode. Various stations are available, depending on the selected frequency band or
reception mode.
1. Tap Source to open the list of frequency bands and reception modes.
2. Select the band or reception mode, e.g. FM.
Searching for and selecting a station
There are different ways to search for and select stations. The options vary based on the frequency band and reception mode.
Selecting via the frequency band (AM and FM)
You can select frequencies and save them as favorites.
1. Tap
2. Tap the cursor to press and slide to the frequency band and release at the desired frequency.
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.
The station at the set frequency will be tuned.
Selecting from a station list (AM, FM and FM/DAB)
The station list displays the stations that currently can be received. Depending on the vehicle equipment, it is possible that the station list must be manually updated
if you have left the area since the last time the station list was opened. The station list in the FM/DAB band generally updates automatically.
1. Open the station list.
2. Tap the desired station.
The selected station will be tuned.
Searching for and filtering stations (Internet Radio)
In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.
1. Open the station selection.
2. Select the categories by which to filter the stations.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired station.
The list of the found stations updates automatically during input.
4. Tap the desired station.
The selected station will be tuned.
SCAN Search in SCAN mode (AM, FM and FM/DAB)
In SCAN mode, the stations in the frequency band are set automatically in succession and played for approx. 5 seconds each.
245
1. To start SCAN mode, tap
SCAN.
SCAN mode starts and the current station is shown on the display.
The SCAN function key is shown.
2. To select a station, tap SCAN.
SCAN mode stops and the station is tuned.
Storing stations on the station preset buttons
You can save up to 36 stations from different frequency bands and reception modes as favorites on the station preset buttons.
1. Tune the desired station.
2. Tap
Or: tap and hold the station on the station list.
The station preset buttons are displayed.
3. Tap and hold the station preset button until the station is saved.
The station is saved on the selected station preset button.
If a station was already saved on the station preset button, this station will be removed from the station preset button and replaced by the new station.
Special functions in radio mode
Refer to
and Safety instructions.
The special functions in radio mode listed below are not available for all Infotainment systems, depending on the vehicle equipment, and may not be available in all
countries.
Internet radio
Internet radio is a reception mode for Internet radio stations and podcasts independent of AM, FM and DAB. Due to its transmission over the internet, receipt is not
regionally limited.
Internet radio is only available if the Infotainment system has an active Internet connection. Costs for streaming data online may result when using Internet radio.
This function of the Internet Radio in some countries depends on your vehicle privacy settings.
Station logos
Station logos can be preinstalled for some frequency bands in the Infotainment system.
If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations.
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations.
Assigning station logos manually
Station logos cannot be assigned manually in the AM frequency band.
1. Tap
Station logos in radio mode.
2. Select the station to which a station logo should be assigned.
3. Select the station logo.
4. This process can be repeated for additional stations.
5. To finish assigning station logos, tap
Online functions in radio mode
Refer to
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.
Online functions in radio mode are not available in all countries and vehicle models.
Online functions in radio mode include Internet Radio, for instance.
Prerequisites for using online functions in radio mode:
The vehicle is equipped with VW Car-Net.
You have registered and you have an active VW Car-Net user account.
The vehicle is assigned to your VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection and have also purchased a “Plus Online Radio subscription” via the
VW Car-Net app or the VW Car-Net website, USA: vw.com/carnet, Canada: vw.ca.
SiriusXM
Refer to
and Safety instructions.
SiriusXM is a satellite radio station that can be received in the USA and Canada. Satellite radio services are subject to fees and must be enabled for the
246
Infotainment system by phone or online.
SiriusXM subscriptions can be activated via cell phone.
The current status of the subscription can be shown in the settings in satellite radio mode.
Further information can be found in the settings in satellite radio mode under Help and support and on the Internet:
In the USA:
In Canada:
Displaying the SiriusXM ID
Each radio has its own SiriusXM ID with which you can manage your subscription.
1. In satellite radio mode: Tap
Subscription Information.
Or: In satellite radio mode: Tap
and enter channel number “0”.
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.
SiriusXM with 360L
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for a multitude of music, news, sports, ta
and entertainment channels and content. With SiriusXM with 360L, you have a personalized listening experience with recommendations and functions based on
your listening habits.
SiriusXM live channels
The channels available depend on the enabled services. All available channels are displayed in the channel list.
Each channel is assigned a channel number.
The channels are sorted in the channel list according to their channel number. The channels can be opened directly via their channel number under
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels can be browsed in categories, e.g.
music.
Setting SiriusXM live channels
Available channels can be set in various ways depending on the vehicle equipment.
1. In satellite radio mode: Tap
and set the preferred channel using the channel number.
Or: Tap the title image of the preferred channel.
Or: turn the knob, select the preferred channel and press it.
2. Optional: To search for channels with content related to the content currently being played, tap Related in the station display.
A list with related content will be displayed.
On Demand
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.
Opening on-demand content
1. Select a channel category, e.g. music, and select a genre, e.g. rock.
2. Tap On Demand.
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the station display.
A list with related content that is currently playing will be displayed.
Live Sports
With the category of “Live Sports”, you can call up transmissions of games that are being aired on SiriusXM.
Opening Live Sports
1. Select the category “Live Sports”.
2. Select the preferred transmission of a game.
Play Ahead Controls
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump forwards or backwards in the playback.
Presets
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.
Saving SiriusXM content as Presets
247
1. To save a live channel currently being played back or an on-demand show currently being played back as a preset, press and hold a preset bank.
Or: In the channel list or the list of on-demand shows, press and hold the preferred content and select a preset bank.
Listening profile
The personalized listening profile saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly
updated.
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.
Setting up a listening profile
1. In satellite radio mode: To create a new listening profile, tap
Or: In satellite radio mode: Tap
Create new listening profile.
Personalized SiriusXM recommendations
A collection of personalized SiriusXM recommendations is available for each listening profile.
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.
Displaying personalized SiriusXM recommendations
1. Tap For You.
Listening history
For each listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time.
HD Radio
Refer to
and Safety instructions.
HD Radio is a digital radio station that can be received in the USA and Canada.
HD Radio Technology
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the
function key appears on the
Infotainment system display. The Infotainment system switches automatically between digital and analog reception depending on the reception quality. If the station
is currently received in analog mode, the function key is grayed out.
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is displayed after the station frequency of the
main station. Substations are marked with HD2, HD3, etc.
Tuning the HD Radio substations
1. Tap
to cycle through the available substations.
Or: Select an additional station from the station list.
Or: to cycle through the additional stations individually, tap < or >.
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the second substation).
The available substations of the current stations are displayed on the station list.
Additional HD Radio Technology services
1. To select your chosen additional service, tap View.
HD Radio Emergency Alerts
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such as natural disasters. These
notifications are played as pop-up notifications while the radio is on. This function is activated in the factory.
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap Close, the notification will be moved to th
Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these notifications are moved directly to the Alert list and indicated by
and a number in the
status bar. The number on the symbol displays the number of notifications.
Activating or deactivating HD Radio Emergency Alerts
1. In radio mode, activate or deactivate
Radio Emergency notifications.
Opening the Alert list
Up to five notifications can be displayed in the Alert list.
1. Tap
in radio mode.
Media mode
Introduction
248
In media mode, you can play back media files from data carriers in the Infotainment system.
Depending on the vehicle equipment, the following data carriers can be used:
USB storage medium, e.g. USB flash drive.
Bluetooth device, e.g. cell phone.
SD card.
Depending on the vehicle equipment, the following types of media files can be played:
Audio files, e.g. music.
Video files.
Streaming services
You can also use streaming services, depending on the vehicle equipment and in some countries
Online functions in media mode .
Opening the MEDIA main menu
1. Tap HOME
Or: tap MENU
Or: Tap MEDIA .
Or: Press MEDIA .
Opening the settings
1. Tap HOME
Or: Tap MENU
Or: Tap MEDIA
Or: Press MEDIA and tap
Restrictions and instructions for data carriers
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Wrong configuration of data carriers can lead to the data carriers being unreadable.
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can increase the time taken to read data
carriers.
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media files are saved in playlists. To play a
playlist, the media files must be present in the data storage device memory location, to which the playlist refers.
Volkswagen is not responsible for damaged, altered or lost files on data carriers.
Functions and media symbols
Refer to
and Safety instructions.
Audio, media, connectivity
The available scope of functions and possible media formats depend on the vehicle equipment and are not available in all countries.
The symbols may look different depending on the Infotainment system.
Media playback and media control via Bluetooth.
Audio playback in these formats:
AAC.
APE.
ALAC.
FLAC.
MP2.
MP3.
MP4.
Vorbis.
OPUS.
WMA.
249
WAV.
Video playback in these formats:
MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).
ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).
ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).
Windows Media Video 9 (.wmv, .asf, .mkv, .avi).
Cross-device playlists.
Cross-source media database:
Data from all media sources connected to the Infotainment system are stored in a media database.
Media streaming (online).
Media search.
Symbols for media sources
Select My media as a media source. Connected USB devices may be selected under My media. Select a device connected via Bluetooth as a media
source.
Set up available streaming services.
Streaming services which have already been set up are represented by their own logos in the list of media sources.
General symbols for media operation
Start replay. Pause replay. Go to the previous track. Skip to the next track.
Repeats the current track.
Repeats all tracks.
Activate random
playback.
Search current media source (list view).
Close list view.
Open settings.
Go back one folder level in the media source. Display
favorites list.
Symbols for categories and groups of media files
Music tracks.
Videos.
Playlists.
Albums. Artists.
Genres. Podcasts.
Audiobooks.
Video replay symbols
Replay video in full-screen mode.
Minimize replay.
Selecting and playing a media source
Refer to
and Safety instructions.
Selecting a media source
1. If you want playback from an external media source, connect the external media source.
2. Select the connected media source to be used for playback.
Playing audio and video files
A media source must be connected and selected before media files can be played back.
There are different ways to search for and play media files from an available media source.
Searching the folder structure
All media files from USB devices are filtered by category (e.g. albums). This category view is always displayed In My Media. The classic folder structure of the
individual USB data carriers can also be found in the My Media menu.
1. Display the folder structure.
The folder structure of the selected media source is displayed. If My Media is selected, the categories (e.g. music) and connected media sources are displayed
2. Searching the folder structure for a desired track.
Or: to start the full-text search, tap
The input line is displayed.
3. Enter the name of the desired track.
The list of the found tracks updates automatically during input.
4. Tap the desired track.
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder will be added for playback.
If a playlist is played back, all available tracks on the playlist will be added for playback.
5. Close the selection with
Selecting from favorites
You can save individual tracks, albums, artists and genres under favorites for playback.
1. Open Favorites.
25
2. Tap on your favorites.
Depending on the selection, all tracks heard during the current playback will be added to favorites.
Saving favorites
Only media files that are saved in My Media in the music and video folders can be saved as favorites. You can save individual tracks, albums, artists and genres as
favorites.
1. Start playback of the desired track.
2. Open Favorites.
3. Tap the free favorite position.
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.
4. Select from the selection list:
Title.
Albums.
Artists.
Genres.
Playlists.
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the previously saved favorite is overwritten.
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for music files, the genre cannot be saved as a
favorite.
If a video file is currently being replayed, only this video can be saved as a favorite.
Setting up streaming services
Depending on the vehicle equipment and in some countries, you can use streaming services directly through the Infotainment system
Introduction. There
must be an internet connection to use streaming services
Introduction.
1. Select Media Streaming as the media source.
A list of available streaming services is displayed.
2. Select the desired streaming service.
Either an input field for inputting the registration data is shown or a guide to registering with the provider is displayed.
3. Enter the login data for the desired user profile and confirm.
The streaming services will be added as a new function key in the list of media sources.
Depending on the country, you may need to log in to the streaming service again if you change your privacy settings, for example.
Entertainment playback via the Infotainment system
Refer to
and Safety instructions.
The Infotainment system can play music and videos.
Video mode
In video mode, the Infotainment system display can play a video from a data carrier
Selecting and playing a media source .
Depending on the vehicle equipment and in some countries, video from a streaming service can also be played back
Selecting and playing a media source .
The video sound is played back via the vehicle speakers.
A stable Internet connection is required for playback via a streaming service. There may be costs associated with your mobile network provider for doing so.
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when the vehicle is moving. The video sound
will continue to be played.
In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.
Online functions in media mode
Refer to
and Safety instructions.
Depending on the vehicle equipment, the Infotainment system features online functions in media mode.
Online functions in media mode are not available in all countries and vehicle models.
Online functions in media mode include streaming services, for instance.
Prerequisites for using online functions in media mode:
The vehicle has VW Car-Net.
You have registered and you have an active VW Car-Net user account.
251
Your vehicle is assigned to your user account.
You have purchased a corresponding active data package for an Internet connection via the VW Car-Net app or via the VW Car-Net website, USA:
vw.com/carnet, Canada: vw.ca.
Streaming services
Depending on the vehicle equipment, you can also use streaming services.
Streaming services are not available in all countries and vehicle models.
Prerequisites for using streaming services:
The prerequisites for using online functions in media mode must be fulfilled.
You have your own user account for the relevant streaming service.
Navigation
Introduction
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible
traffic information are compared with the available map material.
Audible navigation aids and graphic representations lead you to your destination.Audible navigation aidsAcoustic navigation announcements and graphic displays
lead you to your destination.
In some countries, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed. This is not a malfunction
but rather compliance with legal regulations.
WARNING
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.
If you missed a turn on your route, the navigation system may recalculate the route.
The quality of the driving directions depends on the available navigation data and any reported traffic incidents.
Traffic information is only given in the navigation system if the available VW Car-Net service has been activated.
Opening the navigation system main menu
1. Tap HOME
Or: tap MENU
Opening the settings
1. Tap HOME
Or: Tap MENU
Navigation restrictions
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try to provide route guidance.
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in navigation that is not as accurate as usual.
Routing is subject to ongoing changes, like new streets, construction zones, road closures, or changes to street names or house numbers. Using outdated
navigation data can lead to errors or uncertainty when using route guidance.
Function descriptions
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Voice guidance
Navigation messages are acoustic driving directions for the current route.
The type and frequency of navigation messages depends on the settings and the driving situation, like the start of the route guidance and whether you are driving o
a highway or roundabout.
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation announcement that the Destination area has
been reached. Messages about the direction and distance to your destination will also be displayed on the screen.
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation announcement if the route is
recalculated due to a traffic incident or a change in driving style .
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that volume or will be muted.
252
Navigation messages will not be given if the Infotainment system is muted.
Adapting the Navigation Map
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.
Moving the navigation map
Recommendation: Use index finger.
1. Move the navigation map with your finger.
Zooming in or out on the map view
Recommendation: Use index finger.
1. Tap and hold the map twice in a row.
2. To zoom out of the map view, move your finger upwards. To zoom in on the map view, move your finger downwards.
Zooming in or out on the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. To zoom out of the map view, slide your fingers towards each other. To zoom in on the map view, slide your fingers away from each other.
Tilting the map view
Recommendation: Use index and middle finger.
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.
2. To tilt the map view to the front, move your fingers upwards. To tilt the map view to the back, move your fingers downwards.
Rotating the map view
Recommendation: Use thumb and index finger.
1. Tap and hold the map with two fingers at the same time.
2. Turn your fingers clockwise or anti-clockwise to turn the map view.
Route plan
The route plan contains information about relevant events, such as waypoints and destination suggestions, if the relevant data is available to the navigation system
Tapping an event will open a dialog box with additional options. The options available depend on the event and the current settings
Introduction.
Opening and closing the route plan
1. Tap the route plan to open.
2. To stop route guidance, tap
Editing route guidance
To edit route guidance, move the stopovers or the destination in the route plan.
1. Tap and hold the desired destination until it is visibly highlighted.
2. Move the destination to the desired position and release it.
The route will be recalculated.
Additional dialog box in the route plan
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped.
Functions in the split screen:
Display on map
Displays the selection on the map.
Add waypointAdds a waypoint to the route guidance.
Direct route
Starts direct route guidance.
Delete
Delete waypoint from route guidance.
Avoid
Avoid traffic disruptions. The route will be recalculated.
Stop route guidance Ends the current route guidance.
Closing an additional dialog box in the route plan
1. Tap a free area outside of the additional window.
Setting preferred POI categories
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The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in the route plan and on the map. You can
prioritize how these symbols are displayed under
Basic function settings Preferred POI categories. The system also automatically learns your preferred
categories.
Saved data
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain data, such as frequently driven routes an
positioning data.
Delete saved data
1. Tap
Basic functions Delete usage pattern.
2. Tap confirm to delete the data.
Learning usage patterns
While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned
with reference to the time of day and the day of the week.
The navigation system can suggest pre-learned routes.
1. Tap
to show the suggested routes.
Selecting one of the suggested routes will cause route guidance to begin.
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back to the selected route via the most direc
path.
Serious traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are available, serious disruptions will be
avoided.
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance does not need to be actively started
for a journey to a pre-learned destination. You are warned about traffic disruptions if necessary.
A predicted arrival time is displayed.
You can activate or deactivate this function at any time as well as delete the saved data for this function.
Activating or deactivating “Learn usage pattern”
1. To open this function's settings, tap
Basic function settings.
2. Tap Learn usage pattern.
Deleting saved “Learn usage pattern” data
1. To open this function's settings, tap
Basic function settings.
2. To delete saved data, tap Delete usage pattern.
Functions and symbols of the navigation system
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Navigation
The functions and symbols of the navigation system may differ depending on the vehicle equipment and are not available in all countries.
Functions
Entering a destination and route calculation.
Simultaneous display of two navigation maps (screen and instrument cluster).
Personal destinations.
3D City Maps.
Online Map Update.
Symbols on the map
The function keys and displays shown depend on the settings and the current driving situation.
Symbols for traffic information, e.g. traffic disruptions, and POIss, e.g. gas stations, are displayed on the map if the data is available to the navigation system.
Display current position.
Destination search.
Destinations and stopovers along the current route.
Personal destination suggestions (home address,
work address, favorite POIs nearby). Display route options.
Fully automatic map mode (orientation in direction of travel, position, zoom and tilt).
Determine driving direction and map tilt.
Map scale.
Display destination memory.
Display dialog box with additional options. Map menu with
settings for navigation and navigation announcements.
Symbols in the dialog box
To open the additional window, tap on
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Display route overview and alternative routes to the current route guidance.
Repeats the last navigation announcement.
Mute or adjust volume of
navigation instructions.
Navigation settings.
Additional symbols
Destination search: detailed destination input for an address.
Symbols in the route plan
Display current position. Destination for the current route guidance. Ends the current route guidance. Close route plan.
Traffic disruptions
Traffic disruptions are displayed on the map if the data is available to the navigation system.
Tap a traffic disruption to open a dialog box with details
Function descriptions.
Traffic jam.
Accident.
Ice.
Road closed.
Slip hazard.
Danger.
Construction zone.
Strong wind.
Inputting destinations and starting route guidance
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are only available in some countries.
The various functions for inputting destinations are located in the navigation system main menu
Introduction.
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.
For further information about symbols on the Infotainment system screen, see
Functions and symbols of the navigation system .
Enter address
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address
for route guidance.
When inputting the address, input the name of the destination, not the postcode of the destination.
Selecting the destination and starting the navigation system
1. Tap
2. Enter the destination address and select your desired destination.
Or: tap
and enter the address via the input screen.
3. Tap Route.
Quick start
1. Tap
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take place or may lead to the wrong
destination.
Destination suggestions
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to provide you with route guidance.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
The route guidance starts automatically.
Last destinations
The navigation system saves up to ten of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the
oldest destination.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
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Favorite destinations
You can save up to 50 journey destinations as favorites.
Saving a journey destination as a favorite
1. While entering a destination, tap on
in the additional window.
Selecting the destination and starting the navigation system
1. Tap
2. Tap on the desired destination.
3. Tap Route.
Quick start
1. Tap
2. Tap and hold the preferred destination for a few seconds.
Selecting on the map
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a destination, tap on your preferred position or
preferred location on the map. If map data is available at this point, you can launch route guidance.
Entering a destination via the navigation map is dependent on data status and not possible for all positions.
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.
Offroad navigation
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known
position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line.
In order to start an Offroad navigation, tap on a free area without positioning data.
Starting the navigation
1. Tap
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using extended finger touches
Introduction.
3. Tap the preferred destination or any destination point on the map without positioning data.
4. Tap Route.
Using a contact's address data
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any address data for route guidance.
Starting the navigation
1. Tap
2. Tap on the preferred contact and address data.
3. Tap Route.
NOTICE
If the address data for your contact is out of date, the route guidance will nevertheless direct you to the stored address. Please ensure the address for your
contact is up to date.
Navigation data
Please read the introductory information and heed the Warnings and Notice
and Safety instructions.
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required navigation data may already be
installed.
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented correctly and that the functions provided are
fully available.
NOTICE
If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to determine up-to-date routes, or route
guidance may guide you to an incorrect destination.
Always ensure that your navigation data is kept up-to-date.
Updating navigation data online
Navigation data for frequently visited regions is automatically updated in the background when the ignition is switched on and there is an active Internet connection
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1. Switch the ignition on.
2. Check the Internet connection, if necessary.
Navigation data for frequently visited regions is automatically updated in the background.
Automatic updates to navigation data depend on the country.
Updating navigation data manually
Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at www.volkswagen.com and stored on a suitable USB data
carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once
the system is turned on again.
1. Download and save the navigation data onto a USB data storage device.
2. Switch the vehicle ignition on.
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.
The navigation data for frequently driven regions is automatically updated in the background.
While and after updating the navigation data, no message appears in the Infotainment system.
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is
complete.
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded
and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data
carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.
Displaying the map data version
1. Tap HOME
System information.
Or: tap MENU
System information.
Mobile phone interface
Introduction
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is
played back via the vehicle speakers.
You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.
The second connected device can receive calls via the Infotainment system and be used to play media.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Opening the phone interface menu
1. Tap HOME
Or: tap MENU
Or: press PHONE .
Opening the settings
1. Tap HOME
or
Or: Tap MENU
Or: Press PHONE and tap
Functions and symbols of the phone interface
Refer to
and Safety instructions.
The named functions and symbols may differ depending on the vehicle equipment and are not available in all countries. The available functions depend on the cell
phone used and its operating system.
Functions
Hands-free system.
Use up to two cell phones simultaneously.
Phonebook with up to 5000 contact entries.
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SMS functions via Bluetooth:
Read SMS.
Write SMS, inc. templates.
Have an SMS read out.
Message thread.
E-mail functions via Bluetooth:
Read e-mail.
Write e-mail.
Convenience telephony Types of phone interface.
Connection to cable-free charging option (cable-free charging function) Wireless charging function.
Connection to in-vehicle microphone.
Symbols in the main menu
The symbols may look different depending on the Infotainment system.
Open contact list.
Open incoming and outgoing calls lists.
Dial telephone number.
Open messages (SMS and, depending on your country, e-
mail).
Change active device.
Open phone interface settings.
Symbols for telephone calls
The symbols may look different depending on the Infotainment system.
Handle and display a call.
End or decline a call.
Mute the hands-free system.
Put a call on hold.
Continue a call.
Add participants to a
phone conference or begin a phone conference.
Make an emergency call (SOS).
Receive breakdown assistance.
Voice mail. Receive information
about Volkswagen and various value added traffic and travel services.
Call list symbols
1. To open the call lists, tap on
Received incoming call.
Outgoing call.
Missed call.
Frequent calls or favorites from your cell phone, if supported by your cell phone.
Telephone number (company).
Telephone number (private). Mobile telephone number.
Fax device.
Fax device (company).
Fax device
(private).
Text message symbols
The symbols may look different depending on the Infotainment system.
1. To open the text messages, tap on
Template for text messages.
Have text messages read out.
Locations with special regulations
Refer to
and Safety instructions.
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near pipes and tanks containing chemicals
Lower decks in ships and ferries
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine or the cell phone must be switched off.
WARNING
Switch off the cell phone and phone interface at locations where there is a risk of explosions and locations with specific regulations.
NOTICE
The cell phone must always be switched off in areas with special regulations relating to or prohibiting the use of cell phones. Radiation from cell phones that are
switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.
Types of phone interface
Refer to
and Safety instructions.
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
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Phone interface basic configuration.
Convenience phone interface.
Phone interface basic configuration
The phone interface uses the HFP Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system and played back via the
vehicle speakers.
Convenience phone interface
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function Wireless charging function.
In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the
vehicle equipment, this will connect the cell phone to the vehicle antenna. This improves reception and call quality.
Wireless charging function
Refer to
and Safety instructions.
Fig. 158 Diagram: storage compartment with a liner pad for wireless charging.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
Depending on the vehicle, the rear shelf with liner mat fig. 158 for the wireless charging function is located in the center console or between the front seats in a
storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 158. The symbol on the liner mat
may look different in some vehicles.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances.
The maximum charging power is 5 watts.
The Qi standard allows suitable Qi-capable cell phones to be charged wirelessly.
To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. The manufacturer of the cell phone can offer further information
regarding compatibility.
Only a single Qi-capable cell phone without a protective case and with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm) should
ever be placed flat on the wireless charging function shelf.
Qi-capable cell phones with larger dimensions cannot be charged wirelessly.
Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating instructions.
To charge a Qi-capable cell phone, place a suitable cell phone, without a protective case and with the display and the entire surface facing up, flat in the center of th
shelf. The charging process starts automatically.
The Infotainment system installed at the factory informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal
components in the storage compartment. Remove foreign objects immediately.
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a
foreign object in the storage compartment. If a suitable cell phone is used and its position is corrected, the fault may be eliminated.
Storage compartment cover
Depending on the vehicle equipment and in some countries, the storage compartment for the wireless charging function may have a cover for the cell phone displa
Only a cell phone with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the specifications, may be placed i
the covered storage compartment.
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The cover can prevent you from being distracted by the cell phone, e.g. by incoming notifications.
The cover must always be closed while driving and the display of the cell phone must be completely covered up.
WARNING
Notifications on the display of the cell phone may distract the driver and increase the risk of a serious accident.
Place only a single, suitable and Qi-capable (if necessary) cell phone without a protective case and with maximum dimensions (width x length) of
approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the specifications, on the shelf in the storage compartment.
If necessary, remove items that prevent the cover from closing.
Always keep the cover closed while driving.
WARNING
Metal objects can become very hot. This may cause burns to the skin or a fire.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
Do not place any ID cards, credit cards, etc. with magnetic strips or with a chip on the wireless charging shelf. The data stored on the magnetic strips or the chip
could become unusable.
Coupling, connecting and managing
Refer to
and Safety instructions.
To use the phone interface functions, pair a cell phone capable of making phone calls with the Infotainment system. Before connecting for the first time, you need to
pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment system. The coupling process may take a few
minutes.
Pairing a cell phone
Prerequisites for coupling:
Bluetooth is activated on the cell phone.
Bluetooth is activated on the Infotainment system.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
Only carry out the coupling when the vehicle is stationary.
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.
Active and passive connection
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Difference between the types of connection
ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and
connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.
Paired cell phones are saved in the Infotainment system even if they are not currently connected.
Change connection type (inactive to active)
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap
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Or: tap on the name for the active cell phone.
The actively connected cell phone is highlighted.
2. Tap the name for the preferred cell phone.
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
To delete the stored data completely, reset the Infotainment system to the factory settings.
Calling and sending messages
Refer to
and Safety instructions.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting the telephone number.
Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap
Or: tap . Tap and enter the name of the contact in the input field to search for the contact.
Or: To call a favorite, tap Favorites in the main menu of the phone interface.
2. Tap on a contact in the list to make the call.
When searching for a contact, enter the last name and first name separated by a space.
Using a call list
The phone interface displays the call list for the cell phone. Make a call via the call list.
1. Tap
All. Tap on a number in the list to make the call.
Or: Tap
and filter entries in the call list, e.g. by missed calls. Tap a number on the filtered list to make the call.
Manually entering the telephone number
1. Tap
and enter a telephone number.
2. Tap to make the call.
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.
Sending text messages
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS messages and, depending on your country, e-mails via the phone
interface.
Sending an SMS
1. Tap
SMS New message and enter the message on the screen.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Sending an e-mail
1. Tap
E-MAIL New message and enter the message on the screen.
2. Enter the desired contact in the search bar.
3. Tap OK to send the message.
Phone directory, favorites and speed dial keys
Refer to
and Safety instructions.
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
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The symbols may look different depending on the Infotainment system.
Favorites and speed dial keys
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, it is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile
Coupling, connecting and managing.
Programming a speed dial key
1. Tap a free speed dial key.
2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list.
Editing the speed dial key
1. Tap and hold the speed dial key until the phonebook opens.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Deleting a favorite from the speed dial key
1. Tap
Manage favorites.
To delete a favorite, tap the preferred speed dial key
Or: tap
Or: to delete all favorites from all speed dial keys, tap Delete all.
2. Tap confirm to delete the data.
Voice control
Introduction to using voice control
With voice control, you can have certain
functions carried out by voice
command.
Types of voice control
Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:
Command-based voice control (standard).
Enhanced voice control (offline or online).
Does my vehicle have voice control?
If there is a Talk button
on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the
activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Differences in the voice controls
Command-based voice control (standard)
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Enhanced voice control (offline or online)
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POI, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
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Start voice control by saying the activation word available in your country
Activation word.
Starting and ending voice control
Voice commands
Voice control only recognizes voice commands in the language selected in the infotainment system.
Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Avoid excessive emphasis and strong accents.
Do not leave long pauses in speech.
Avoid external and background noise.
Do not direct the air flow from the vents towards the microphone or headliner.
Open suggestions for speech commands
1. Tap HOME
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last names of the desired contact, depending
on how the phonebook entry is structured.
Starting voice control
You can use different methods to start voice control, depending on the vehicle equipment:
Start speaking: Say the activation word Activation word.
Start via multi-function steering wheel: Press the Talk button
Starting up via the Infotainment system: Tap on VOICE .
Depending on the cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding
or the VOICE button
App-Connect.
Ending voice control
You can use different methods to end voice control, depending on the vehicle equipment:
Finish speaking: To open suggestions for a voice command to cancel, tap HOME
General.
End via the multi-function steering wheel: press the Talk button
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Switching activation word on and off
If the activation word is switched off, voice control cannot be activated via the activation word.
1. Tap MENU
Voice control Voice control start/end sound or Activation word.
Speaking and recognizing the activation word
Precondition:
The Activation word is switched on in the settings.
Bonjour Volkswagen.
Hola Volkswagen.
Hello Volkswagen.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Set the correct system language in the Infotainment system.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Voice control is giving unsuitable responses
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Voice control has misinterpreted the question.
Clearly give your voice command again.
Voice control is not performing the function
This function cannot be performed by voice control.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
Settings within the function are preventing the device from switching on or carrying out the function.
Voice control did not understand the voice command.
There is insufficient data.
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Transporting
Stowing luggage and cargo
Stowing luggage securely in the vehicle
Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings.
Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible
Adhere to the Gross Axle Weight Rating and Gross Vehicle Weight Rating
Technical data.
Secure objects in the luggage compartment using suitable securing cords, fixation belts or tensioning straps on the tie-downs.
Also store small objects securely.
If necessary, fold the rear seat backrest down and lock it securely.
If necessary, adjust the headlight range. Vehicles with dynamic headlight range control will adjust automatically.
Adjust the tire pressure based on the load. Follow the tire pressure label
Tire pressure.
WARNING
Objects or animals that are not secured or are secured incorrectly can cause serious injuries in the event of sudden driving and braking maneuvers or a
collision. This is especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior. To reduce the risk of damage, note the
following:
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
Stow objects in the vehicle interior in such a way that they will not enter the airbag deployment zone while you are driving.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Always keep the storage compartments closed while driving.
Never stow objects in a location that requires you to adjust any seats to an incorrect seating position.
If stowed objects block a seat, then no one should use this seat.
Do not leave hard, heavy, or sharp objects loose in the open storage compartments in the vehicle, on the surface behind the rear seat backrest, or on the
instrument panel.
Remove hard, heavy, or sharp objects from clothing and bags in the vehicle interior and store them securely.
WARNING
When transporting heavy objects, the vehicle’s handling performance may change because of the altered center of gravity and the braking distance may
increase. If not stored or secured correctly, heavy objects can cause you to lose control of the vehicle and cause serious injuries.
Never overload the vehicle. Both the load and the distribution of the load in the vehicle affect driving behavior and braking efficiency.
When transporting heavy objects, the vehicle handling performance may change due to the shift in the center of gravity.
Always distribute the load evenly and as low down in the vehicle as possible.
Secure heavy objects in the luggage compartment as far in front of the rear axle as possible.
Loose objects in the luggage compartment can slide around suddenly and alter the vehicle handling.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Accelerate with extra care and caution.
Avoid sudden braking or driving maneuvers.
Apply the brakes earlier than usual.
NOTICE
Abrasive objects on the rear windows can cause damage, for example to the heating elements for the rear window defroster.
NOTICE
Do not attach a luggage rack or any other kind of carrying system, e.g. bicycle rack, to the vehicle's rear spoiler.
Luggage compartment cover
Opening and closing the luggage compartment cover
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Opening and closing the luggage compartment cover
Fig. 159 In the luggage compartment: open the luggage compartment cover (general example).
Recessed grip in the luggage compartment cover.
Opening the luggage compartment cover
Depending on vehicle equipment, there may be a luggage compartment cover located behind the second row of seats.
1. Pull the luggage compartment cover out by the handle fig. 159
and pull it upward out of the side retainers (arrows).
2. Guide the luggage compartment cover forward by hand. The luggage compartment cover will roll up by itself.
Closing the luggage compartment cover
1. Pull the luggage compartment cover back by the handle fig. 159
and attach it to the anchorage (arrow).
WARNING
Objects or animals on the luggage compartment cover can damage the luggage compartment cover and cause serious injuries in the event of sudden driving
and braking maneuvers or an accident.
Never transport objects on the luggage compartment cover.
Never allow animals to ride on the luggage compartment cover.
NOTICE
If the luggage compartment cover is not held, it can spring forward unbraked. This may cause damage in the luggage compartment and to the luggage
compartment cover.
Always guide the luggage compartment cover forward by hand.
Installing and removing the luggage compartment cover
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Fig. 160 In the luggage compartment: removing the luggage compartment cover.
Side panel on the luggage compartment cover.
Removing the luggage compartment cover
1. Open the luggage compartment cover if necessary.
2. Press the side panel on the luggage compartment cover fig. 160
in the direction of the arrow and hold it in place.
3. Remove the luggage compartment cover upward and release the side panel fig. 160
Installing the luggage compartment cover
1. Insert one side of the luggage compartment cover into the mount on the side trim panel.
2. Press on the side panel on the other side of the luggage compartment cover and hold it in place.
3. Guide the side panel fig. 160
into the mount on the side trim panel.
4. Release the side panel on the luggage compartment cover.
5. Check if the luggage compartment cover is securely engaged.
WARNING
The luggage compartment cover can cause serious injuries during braking maneuvers or an accident if the cover is installed in front of a rear seat.
Never install the luggage compartment cover in front of the third row of seats if anyone is sitting in the third row seats.
Storing the luggage compartment cover
Depending on the vehicle equipment, it may be possible to store the removed luggage compartment cover under the luggage compartment floor.
Luggage compartment floor
Opening and closing the luggage compartment floor
Fig. 161 In the luggage compartment: opening the luggage compartment floor.
Recessed grip in the luggage compartment floor.
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Fig. 162 In the luggage compartment: securing the luggage compartment floor in place.
Opening the luggage compartment floor
1. If necessary, detach the luggage net.
2. Grasp the handle in the luggage compartment floor fig. 161 and lift up the floor panel in the direction of the arrow.
3. To secure in place, guide the luggage compartment floor in the mounts fig. 162 (arrow) on the sides of the luggage compartment floor.
Closing the luggage compartment floor
1. Lift the secured luggage compartment floor and guide it downward.
2. Place the luggage compartment floor on the side supports.
NOTICE
Improper use may damage the luggage compartment floor or the luggage compartment trim.
When closing the luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads as evenly as possible across the entire luggage compartment floor to avoid concentrating the load in a single place.
Luggage compartment features
Tie-downs
Fig. 163 In the luggage compartment: Tie-down (general example).
Tie-down.
Tie-downs are located in the luggage compartment to secure loose objects and luggage with the help of lines, fixation belts or securing straps fig. 163.
WARNING
Unsuitable or damaged tie-down straps or tensioning straps could break during braking maneuvers or an accident. This could result in objects being thrown
through the vehicle interior and causing serious or fatal injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
Secure cords, fixation belts and tensioning straps diagonally and tightly across the items placed on the luggage compartment floor, and fasten the cords,
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fixation belts and tensioning straps securely to the tie-downs.
Make sure that the upper edge of the load is above the tie-downs, especially on flat objects.
Depending on the vehicle equipment, follow any signs about storing cargo in the luggage compartment.
Never secure a child restraint to the tie-downs.
WARNING
Elastic tensioning straps must be stretched for securing to the tie-downs. The hooks attached to them can cause serious injuries.
When securing elastic tensioning straps, always protect your eyes and face from injury.
When securing, always hold the elastic tensioning straps securely so that they cannot slip off and rebound.
Always secure elastic tensioning straps to the tie-downs in the front part of the luggage compartment first, then pull them to the loading edge and secure
them to the tie-downs there. If the tensioning straps slip they will spring away from your body.
Suitable straps and cargo securing systems are available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Luggage net
Fig. 164 In the luggage compartment: luggage net secured on the loading edge.
Fig. 165 In the luggage compartment: Luggage net hooks.
The luggage net can help to prevent light objects from sliding around in the luggage compartment. The luggage net contains a pocket with a hook-and-loop fastene
for storing small objects.
Setting up the luggage net
1. Secure the hooks in the luggage net to the tie-downs on the loading edge fig. 164 (bottom arrows) . The zipper on the luggage net must face upward.
2. Secure the loops on the luggage net to the side hooks fig. 165 ,
Removing the luggage net
The luggage net is under tension when it is installed
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1. Release the hooks and loops on the luggage net from the tie-downs and luggage net hooks.
2. Store the luggage net in the luggage compartment.
WARNING
The elastic luggage net must be stretched in order to secure it on the tie-downs or the hooks in the luggage compartment. The luggage net is under tension
when it is installed. The hooks and eyes on the luggage net could cause injuries if the luggage net is installed or removed incorrectly.
Always hold on to the hooks of the luggage net to prevent them springing out of the tie-down when hooking and unhooking them.
Protect your eyes and face to reduce the risk of injuries from the hooks springing out when securing and releasing them.
Always secure the hooks of the luggage net in the order described. There is a risk of injury if a luggage net hook springs back.
WARNING
If used improperly, the luggage net hooks could break during a braking maneuver or in the event of an accident. This could result in objects being thrown through
the vehicle interior and causing serious or fatal injuries.
Only use the luggage net hooks to secure a luggage net.
Never secure a child restraint to the luggage net hooks.
Shopping bag hooks
Fig. 166 In the luggage compartment: fold-out shopping bag hooks.
You may have shopping bag hooks in your luggage compartment for hanging light shopping bags.
WARNING
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause serious injuries and loss of vehicle
control.
Never use the shopping bag hooks to tie down pieces of luggage or objects. The shopping bag hooks could break during sudden braking maneuvers or in
the event of an accident.
Only hang lightweight items, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the shopping bag hooks in the vehicle.
Trailer towing
Introduction
If equipped correctly, the vehicle can be used to tow a trailer. The increased weight from towing affects vehicle wear, fuel consumption, and vehicle performance
and may shorten the service intervals.
Driving a trailer not only increases the vehicle load, but requires more concentration from the driver.
Vehicles with a start/stop system
27
Before trailer towing using towing brackets which have not been retrofitted by Volkswagen, the start/stop system must be manually deactivated and remain
deactivated during the entire trailer towing process Start-stop system.
Trailer with function check for the lighting
No trailer with tail lights and brake lights that require a function check for the tail light or brake light in order to be approved may be operated on this vehicle. Please
consult the trailer manufacturer to find out what approval applies to your trailer.
Unused ball mount
Swivel the ball mount or remove it if there is no trailer, bicycle rack or similar attached to the ball mount. This is especially applicable if the vehicle's license plate or
lighting is obscured by the unused ball mount. Note the country-specific regulations for using a ball mount
Special conditions
Before driving with a trailer, please note that the functions of the assistance and parking systems may be limited.
DANGER
Transporting persons in a trailer can cause life-threatening injuries and may be against the law.
Never transport anyone in a trailer.
WARNING
Using the trailer hitch incorrectly can result in loss of control of the vehicle, accidents, and serious injuries.
Install and use the trailer in accordance with the instructions provided by the corresponding manufacturer.
Only use the ball mount if it is undamaged and secured correctly.
Do not modify or repair the ball mount.
To reduce the risk of injury during a rear collision and to pedestrians and cyclists near parked vehicles, always swivel in or remove the ball mount when
you are not towing a trailer.
Never install “weight distributing” or “load equalizing” ball mounts. The vehicle was not designed for these types of trailer hitches. The trailer hitch could
malfunction and the trailer could disconnect from the vehicle.
WARNING
Driving with a trailer and transporting heavy or large objects can change the vehicle handling performance, increase the braking distance, and cause accidents.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Reduce the vehicle speed, especially when driving
downhill.
Trailers with a high center of gravity may tip sooner than trailers with a low center of gravity.
Always drive carefully and try to anticipate what may be ahead. Accelerate with extra care and caution. Avoid abrupt and sudden driving and braking
maneuvers.
Be very careful when passing. Reduce vehicle speed as soon as you detect the slightest swaying movement in the trailer.
Do not drive faster than 50 mph (80 km/h), or 60 mph (100 km/h) if absolutely necessary, when towing a trailer. This also applies in countries where
higher speeds are permitted. Adhere to the applicable local maximum speed limit, which may be lower for vehicles towing a trailer than it is for vehicles
that are not towing a trailer.
Never try to “straighten out” a swaying trailer by accelerating.
WARNING
When towing with towing brackets which have not been retrofitted by Volkswagen the start/stop system must always be manually deactivated. Otherwise this
can lead to a failure in the brake system and can cause accidents and severe injury.
NOTICE
Follow all warning and information for vehicles with an N1 certificate page , Useful information on vehicles with N1 type approval (light commercial vehicle) .
If you have integrated a trailer into the anti-theft alarm system, breaking the connection to the trailer may trigger the anti-theft alarm system
Anti-theft alar
system.
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Do not tow a trailer during the first 1000 km (600 miles) driven with a new engine
Breaking in the engine.
Some retrofitted trailer hitches cover the mount for the towing eye. If this is the case, it will not be possible to use the towing eye to tow other vehicles. Because
of this, you should always keep the ball mount from a retrofitted trailer hitch inside the vehicle when it is removed.
Hitching a trailer
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Trailer socket
If the trailer has a 7-pin connector, a suitable adapter must be used.
1. Lift the socket cap and insert the plug.
2. Rotate the plug clockwise by a quarter of a rotation until it fully engages into the socket.
3. Release the cap to lock the plug in place.
4. Check that the entire lighting system is working properly before starting the journey.
If you are not sure how to connect the trailer with the towing vehicle’s electrical system correctly, consult an authorized Volkswagen dealer or authorized Volkswage
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Safety chains
Always make sure that the safety chains are correctly secured on the vehicle. The safety chains require sufficient play and can sag, but should not touch the ground
Integrating into the anti-theft alarm system
The trailer is integrated into the anti-theft alarm system if the following requirements are met:
If the vehicle is equipped with a factory-installed anti-theft alarm system and trailer hitch.
If the trailer is connected to the electrical system in the towing vehicle.
If the vehicle and trailer electrical systems are functioning correctly and are not damaged.
If the vehicle was locked using the vehicle key and the anti-theft alarm system is active.
When the vehicle is locked, the alarm will be triggered if the electrical connection to the trailer is disconnected.
Trailers with LED taillights cannot be integrated into the anti-theft alarm system due to the technology involved.
When the vehicle is locked, the alarm will not be triggered if the electrical connection to the trailer with LED taillights is disconnected.
WARNING
Improperly or incorrectly connected electrical wires can electrify the trailer and lead to malfunctions in the entire vehicle electrical system as well as accidents
and serious injuries.
Have all work on the electrical system performed only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Never connect the electrical system on a trailer to the electrical connectors for the taillights or other power sources on the towing vehicle.
WARNING
Contact between the pins on the trailer socket can cause short circuits, overloading of he electrical system, or malfunction of the lighting system, which can
result in accidents and serious injuries.
Never connect the pins in the trailer socket to one another.
Have bent pins repaired only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
A trailer that is resting on a supporting wheel or on the trailer support should not remain hitched to the vehicle. Changes to the load or tire damage may raise or
lower the vehicle. This would put great stress on the trailer hitch and the trailer, which could lead to damage to the vehicle and trailer.
If the engine is stopped and accessories on the trailer are on while there is an electrical connection through the trailer socket, then the 12 V vehicle battery will
drain.
The electrical connection to the trailer will be automatically disconnected if the charge level of the 12 V vehicle battery becomes too low.
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