Volkswagen Atlas (2023 year). Manual in english - page 3

 

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Volkswagen Atlas (2023 year). Manual in english - page 3

 

 

Child restraint type
Use
1 - 3 years old: Transport your child in a rear-facing child restraint for as long as possible until they
Rear-facing child restraint before transitioning to the
have reached the weight and size restrictions. After your child has reached the weight and size
forward-facing child restraint
restrictions, you can transport them in a forward-facing child restraint with the appropriate safety belts.
4 - 7 years old: Transport your child in a forward-facing child restraint for as long as possible until they
Forward facing child restraints
have reached the weight and size restrictions. After your child has reached the weight and size
restrictions, you can transport them in a booster seat but only on the rear seats.
7 - 12 years old: Transport your child using a booster seat until they have grown enough to sit on the
Booster seat
seats with a safety belt without a booster seat. The safety belt must be routed correctly Safety belt
positioning. You should continue to transport your child on the rear seats.
Child restraints can be fastened either with a three-point safety belt or with an ISOFIX/lower LATCH fastening system. Many child restraints also require the use of
top tether systems. Depending on countries and federal states, the use of Top Tether may even be required by law.
How to determine whether a child restraint is installed correctly
The child restraint lies flush against the seat cushion and the backrest unless the child restraint manufacturer allows a gap between the seat and child restraint
The overhang of the child restraint on the seat cushion is not longer than 20% of the child restraint. Always follow the instructions for the permitted child
restraint overhangs.
You should always position the child restraint centrally on the seat.
The clearance of the child restraint forward and sideways is no greater than approximately 2.5 cm (1 inch).
The child restraint must not rest on the belt buckles of the seats. These could be damaged as a result.
When installing multiple child restraints, they must not block each other and must be free-standing and remain accessible.
The child restraint has been secured correctly using the three-point safety belt or ISOFIX/lower LATCH anchorage point. The top tether system of the child
restraint has also been used correctly as specified by the manufacturer.
DANGER
Not using the child restraint, using it incorrectly or using the wrong child restraint increases the risk of severe or fatal injuries in the event of a collision or an
accident.
Children sitting on the front seats may suffer severe or fatal injuries in the event of airbag deployment (even if advanced airbags are used).
Children in a rear-facing child restraint on the front passenger seat may suffer severe or fatal injuries in the event of airbag deployment.
Always install child restraints on the rear seats.
If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat and the yellow
PASSENGER AIR BAG indicator light does not come on and stay on, remove the seat immediately and have the airbag system checked by an
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
If the airbag is deployed, a child restraint on the front passenger seat may collide with the airbag and the child in the child restraint may suffer severe or even
fatal injuries (even if advanced airbags are used). If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat, observe
the following points:
Forward-facing child restraints may be situated in the deployment zone of a front passenger's front airbag and may result in severe or fatal injuries if the
airbag is deployed. Always ensure that the child restraint in use has been approved by the manufacturer for use on the front passenger seat.
Read and always follow the child seat manufacturer's instructions.
Never install a child restraint without a top tether safety belt if this is required by the manufacturer or by law.
Never position a forward-facing child restraint directly on the instrument panel.
Adjust the seat belt adjuster so that the seat can be installed correctly.
Position the front passenger seat as high as possible and move it as far back as possible in order to obtain the largest possible distance to the instrument
panel.
Make sure that the upper anchorage of the safety belt is behind the child restraint to ensure that the safety belt is routed correctly.
Make sue that the backrest is in the upright position.
WARNING
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Any unused safety belts on the rear seats are a danger to your child when transported in a child restraint on the rear seats. By playing with the safety belts, the
child may get tangled up and this could result in severe or fatal injuries.
Always secure unused safety belts to the rear seat. You can do this by putting them around the head restraints which are furthest away from the installed
child restraint and secure the safety belt.
NOTICE
Make sure not to activate the lockable belt system when you secure the safety belts that are not being used.
Make sure that the belt is not damaged when installing the child restraint with the safety belt, particularly if you are using the lockable belt system.
Safety notes on using child restraints
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 38 Never allow children or infants to travel on your lap.
The correct use of child restraints significantly reduces the risk of injury in the event of an accident or collision!
All children, in particular children under the age of 12, must always travel in suitable child restraints on the rear seat.
Only use child restraints that are suitable for the height and weight of the child.
ISOFIX/lower LATCH anchorage points can be used to secure child restraints on the seats without using the vehicle's safety belts. If you do want to install a child
restraint using the safety belts instead of ISOFIX/lower LATCH anchorage points, please follow all instructions given by the child restraint manufacturer for guiding
the belt around the child restraint and securing the child in the child restraint. Ensure that the child restraint cannot move forward or sideways by more than 2.5 cm
(1 inch) after installation.
When installing a child restraint with the safety belt, you must activate the lockable belt system.
Never activate the lockable belt system when installing a booster seat or if a child is traveling without a child restraint.
Once the child restraint is correctly installed, the settings for that seat must no longer be changed. If the seat settings have been changed, the installation of the
child restraint must be checked and, if necessary, adjusted.
If a child restraint is installed on a seat, functions such as the massage function or seat heating
Seat heating and seat ventilation must not be used on that seat
Important additional information for installing child restraints on the front passenger seat
If, under exceptional circumstances, you need to install a child restraint on the front passenger seat, read and follow all warnings and instructions here
Introduction.
You can find additional information on the selection and use of child restraints here:
Transport Canada Information CentreTel.: 1-800-333-0371Tel.: 1-613-998-8616 (Ottawa)http://www.tc.gc.ca/roadsafety
National Highway Traffic Safety AdministrationTel.: 1-888-327-4236 (TTY: 1-800-424-9153)http://www.nhtsa.govhttp://www.safercar.gov
National SAFE KIDS CampaignTel.: 1-202-662-0600http://www.safekids.org
SafetyBeltSafe U.S.A.Tel.: 1-800-745-SAFE or 1-800-745-7233 (English)Tel.: 1-800-747-SANO or 1-800-747-7266 (Spanish)http://www.carseat.org
Volkswagen Customer CARETel.: 1-800-822-8987
DANGER
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The use of rear-facing child restraints or infant carriers on the front passenger seat can cause severe or fatal injuries.
Always install rear-facing child restraints or infant carriers on the rear seat.
WARNING
Transporting children without a child restraint or with an unsuitable child restraint, or incorrectly installing a child restraint, increases the risk of severe or fatal
injuries in the event of an accident or collision.
Only use child restraints that are suitable for the child and that comply with the regulations set out by FMVSS 210 (CMVSS 213 in Canada).
Only use child restraints that sit on the seat cushion of the vehicle.
When installing the child restraint, follow the instructions given by the manufacturer of the child restraint.
Always observe all legal requirements regarding the installation and use of child restraints.
Children under 145 cm (around 57 inches) may only be secured and transported in the vehicle with an appropriate child restraint.
Only one child must be allowed to travel in a child restraint.
Never drive with children, toddlers or babies on the driver's or a passenger's lap.
WARNING
Forward-facing child restraints on the front passenger seat may collide with the airbag if it is triggered, which can lead to severe or fatal injuries.
Always install child restraints on the rear seat.
Securing systems
Please read the introductory information and heed the Warnings and Notice
Introduction.
Different securing systems are used for safe installation of child restraints depending on the country.
Only use the securing systems described here to secure child restraints in the vehicle.
Overview of securing systems
ISOFIX/lower LATCH anchorage points: ISOFIX/lower LATCH anchorage points are attachment systems for quick and secure attachment of child restraints
in the vehicle. Attachment using ISOFIX/lower LATCH anchorage points creates a fixed connection between the child restraint and the vehicle.
The child restraint can have two fixed or flexible attachment arms. The attachment arms snap into the ISOFIX/lower LATCH anchorage points that are located
between the seat cushion and the rear seat backrest Fastening a Child Restraint with ISOFIX or Lower LATCH Anchorage Point . Reinforce the attachment usin
the ISOFIX/lower LATCH anchorage points by attaching with a top tether safety belt or a support bracket, if necessary.
Three-point safety belt: Child restraints can be fastened with a three-point safety belt
Securing a child restraint with a safety belt .
Additional fasteners:
Top Tether : the upper belt is guided over the rear seat backrest and secured to the anchorage point on the rear side of the rear seats using a hook
Secur
the child restraint with the upper strap (top tether). Top tether anchorages are labeled with an anchor symbol.
Support base: some child restraints are supported with a support base on the vehicle floor. The support base reduces the risk of the child restraint tipping
forward in the event of a collision. Only use child restraints with a support foot on the front passenger seat and the outer seats in the second row of seats
WARNING
Incorrect use of the support base can cause severe or fatal injuries.
Make sure the support base is installed correctly and securely.
Fastening a Child Restraint with ISOFIX or Lower LATCH Anchorage Point
Please read the introductory information and heed the Warnings and Notice
Introduction.
Installing child restraints with ISOFIX/lower LATCH anchorage point
65
Fig. 39 On the second-row seats: Designation and symbol showing the ISOFIX/lower LATCH anchorage points for child restraints.
Fig. 40 General example: fitting a child restraint with attachment arms.
The installation location of the ISOFIX/lower LATCH anchorage points is indicated by a symbol fig. 39.
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. If necessary, fold down the protective caps of the ISOFIX/lower LATCH anchorage points.
3. Push the attachment arms of the child restraint in the direction of the arrow onto the ISOFIX/lower LATCH anchorage points fig. 40. The child restraint must
engage securely and audibly.
4. Pull on both sides of the child restraint to check that the child restraint is securely locked in place.
If the child restraint is equipped with a support foot, this support foot must be positioned securely on the vehicle floor.
Using insertion guides
If the lower LATCH anchorage points for child restraints are not directly accessible, guidance fixtures can make the installation and removal of child restraints
easier. To do this, first position the guidance fixtures at the lower LATCH anchorage points. Then fasten the child restraint according to the installation instructions.
NOTICE
Prevent permanent marks or damage to seat covers and cushions due to insert guides.
Before folding the rear seats forward or when removing the child restraint, always remove the guidance fixtures from the ISOFIX/lower LATCH anchorage
points.
Securing the child restraint with the upper strap (top tether)
Please read the introductory information and heed the Warnings and Notice
Introduction.
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Fig. 41 On the back of the second-row seats: Top tether anchorages for the top tether safety belt.
Fig. 42 On the back of the third-row seats: Top tether anchorages for the top tether safety belt.
Fig. 43 On the back of the second or third row of seats: attached top tether safety belt.
Top tether safety belts reduce the forward movement of the child restraint during an accident. This reduces the risk of a head injury to the child.
The anchorages suitable for top tether are labeled with a symbol and may have the label “TOP TETHER” fig. 41, fig. 42. Fasten the top tether safety belt only to
the top tether anchorages designed for this purpose.
Fastening the top tether safety belt
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. Prepare the top tether safety belt on the child restraint according to the child restraint manufacturer instructions
3. If necessary, remove the luggage compartment cover and screen separator.
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4. Place the child restraint in the center of the vehicle seat cushion and fasten it securely according to the child restraint manufacturer instructions.
5. If necessary, move the rear seat backrest of the vehicle seat to an upright position and adjust to the backrest of the child restraint.
6. Locate the top tether anchorage for the respective seat fig. 41, fig. 42.
7. If necessary, push the head restraint upwards and guide the top tether safety belt of the child restraint to the rear under the head restraint.
Applies to child restraints with a V-shaped top tether safety belt: Check that the top tether safety belt is taut on the seat and is not redirected by the bars of the
head restraint.
8. Guide the top tether safety belt of the child restraint back over the seat.
9. Hook the top tether safety belt into the appropriate anchorage marked with “top tether” fig. 43.
10. Pull on the top tether safety belt.
11. Check that the hook of the top tether safety belt is closed.
12. Tighten the top tether safety belt according to the child restraint manufacturer instructions
13. If necessary, guide the head restraint back into the starting position.
WARNING
Fastening the child restraint incorrectly increases the risk of serious and fatal injury during an accident.
Always follow the child restraint manufacturer instructions for fastening the child restraint in the vehicle.
Never fasten a child restraint without the top tether safety belt if the use of a top tether safety belt is prescribed by the child restraint manufacturer or
legally required for the child restraint.
For example, the use of a top tether safety belt in conjunction with a forward-facing child restraint is legally required in Canada.
Improper fastening of the top tether safety belt can lead to serious injuries during an accident. The top tether anchorages are only approved for correctly
installed child restraints.
Always only fasten a top tether safety belt of a child restraint to a top tether anchorage.
Never fasten a child restraint top tether safety belt to a tie-down.
Never fasten a safety belt or another belt of the child restraint to a top tether anchorage.
Never fasten luggage or other objects to a top tether anchorage.
Releasing the top tether safety belt
1. Release the top tether safety belt according to the child restraint manufacturer instructions.
2. Release the catch on the hook and release the top tether safety belt from the top tether anchorage.
Securing a child restraint with a safety belt
Please read the introductory information and heed the Warnings and Notice
Introduction.
Locking the safety belt
If a child restraint is fastened with a safety belt, the safety belt must be locked. Note the instructions provided by the child restraint manufacturer.
If a safety belt is locked, the belt cannot unwind. A locked safety belt prevents the safety belt being released during the journey, which can mean that the child
restraint is no longer sufficiently secured.
1. Pay attention to and follow the information page , Safety notes on using child restraints.
2. If available, adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any sharp bends in the webbing.
3. Install the child restraint according to the guide from the child restraint manufacturer and ensure that the safety belt meant for the seat is used.
4. Insert the buckle tongue into the belt buckle belonging to the corresponding seat, until the buckle tongue latches into place.
5. Check that the safety belt is not twisted.
6. Check that the lap section of the safety belt is taut.
7. Completely pull out the shoulder belt section of the safety belt and then let it gently roll up.
While the safety belt is being rolled up, a clicking sound can be heard. Once the safety belt is locked, it cannot be further pulled out.
8. Press the child restraint into the seat and let the safety belt roll up further. If necessary, return the shoulder belt section of the safety belt to the automatic safety
belt retractor by hand.
9. Pull the belt guide of the child restraint.
Check that the child restraint cannot move further than 2.5 cm (approx. 1 inch).
Releasing the locked safety belt
The lockable safety belt may only be used to fasten certain child restraint systems in the vehicle. An activated locking mechanism must be released when a vehicle
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occupant fastens their safety belt.
1. Release the safety belt from the belt buckle.
2. Remove the child restraint according to the instructions from the child restraint manufacturer.
3. Press the red button in the belt buckle and guide the safety belt back fully by hand.
The safety belt is no longer locked.
Keep any safety belts that are not being used out of the reach of children
Fig. 44 Keep any safety belts that are not being used away from children.
Secure any safety belts not being used to prevent a child from playing with the safety belt and getting caught in it. The procedure for securing a safety belt that is no
being used depends on the seating position.
To secure a safety belt that is not being used for one of the outer seats:
1. Position the safety belt around the head restraint of the center seating position fig. 44.
2. Make sure that the safety belt is out of range of any children so that children cannot touch it or play with it.
3. Make sure that the safety belt is not blocking the lower anchors.
If the anchor points are blocked, this may mean that you cannot install the child restraint properly in the anchor points.
4. Do not activate the lockable safety belt.
Otherwise, it is very difficult to retract the safety belt into its normal position. You should not hear any clicking noises when the safety belt is retracted.
To secure a safety belt that is not being used for the center seating position or a third row seat:
1. Fasten the safety belt fig. 44.
2. Pull the shoulder strap on the safety belt out fully to activate the lockable safety belt. You should hear a clicking noise when the safety belt is rolled up again.
3. Let the safety belt roll up fully. Pull the safety belt to make sure that the lockable safety belt is activated and the safety belt is properly fastened and tightened so
that the child cannot get hold of the belt or play with it.
If a child is secured on a seat in the second or third row, adapt the position in front of the child restraint to give the child enough space. For example, adjust the fron
passenger seat to the size of the child and the child directly behind them. Always pay attention to the correct seating position Seating position.
if no child restraints are needed, move all the safety belts back into their normal storage positions so that the safety belts are available for normal use.
WARNING
A child that is in a child restraint that has been secured with the anchor points or with a safety belt may play with any unused safety belts on the rear seat and get
tangled up, which could result in serious or even fatal injuries.
Always keep any safety belts for the rear seats that are not being used out of the reach of children.
Installing three child restraints on the second-row seats
Please read the introductory information and heed the Warnings and Notice
Introduction.
With the right combination of child restraints, three child restraints can be installed side by side on the second-row seats. Because there are different types of child
restraints with different measurements, all child restraints must be installed correctly during this type of installation. It is not possible to install three very wide child
69
restraints next to each other.
Installing on the center seating position
When installing a child restraint on the center seating position, it is especially important to install correctly because this seating position is narrower than both of the
outer seats. If the child restraint is wider than the seat surface, the belt buckle of the adjacent seating position may be covered and could then be damaged. When
installing child seats, always ensure that all belt buckles are easily accessible.
If nothing else is specified by the child restraint manufacturer, the child restraint must rest close against the backrest and seat surface and must not overlap se
surfaces.
The child restraint must be installed straight and centered on the seating position, and it must not be able to move more than 2.5 cm (approx. 1 inch).
The child restraint must not rest on the belt buckles.
When installing multiple child restraints, the child restraints must not become caught on one another.
In some cases, even if a child restraint is installed correctly on the center seating position, it may cover the belt buckles and could then damage them and make the
belt buckles unusable. This can occur if the child restraint slides on the seat surface while driving. Therefore, check the position of the child restraint regularly to
ensure that the belt buckles are neither covered nor damaged.
Cap for belt buckles
Fig. 45 Protective cap for belt buckles: Fitted protective cap.
Fig. 46 Protective cap for belt buckles: remove the protective cap.
In addition to using buckles correctly and checking them regularly for damage, a cap can also be installed on unused belt buckles to help protect them from
damage. This cap can be obtained as a Volkswagen accessory at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
This cap should always be used when child restraints are installed on the center position.
7
1. Install the protective cap on the belt buckle before the child restraint is installed.
2. Position the protective cap on the belt buckle and press it down until you hear it click into place fig. 45.
3. Pull on the protective cap to check that it is secure. The cap must not be able to loosen.
The belt buckle is now out of action.
4. To remove the protective cap, push the belt buckle tongue into the oblong slot of the cap.
5. Press the button underneath with the buckle tongue fig. 46.
The cap will pop out.
Securing a booster seat with a safety belt
Please read the introductory information and heed the Warnings and Notice
Introduction.
Fig. 47 Correctly fastened child on a booster seat.
Children between the ages of around 8 and 12 are best protected when they travel on a booster seat that is suitable for their age and height.
The safety belts of the vehicle generally only fit children 145 cm (approx. 57 inches) tall or taller. Booster seats ensure that children under this height can be
correctly fastened using the safety belt.
Never activate the lockable belt system when securing a child with a booster seat.
The upper area of the belt must always be positioned on the child's shoulder. Ensure that the belt does not rest on the child's face or neck.
The lap belt must always run across the child's lap. It must never run across the child's stomach.
Children over 145 cm (approx. 57 inches) tall can generally be fastened with the safety belt. Pay attention to the information at
Safety belt positioning.
Your child no longer needs a booster seat if they are taller than 145 cm (approx. 57 inches) and the following conditions are met:
The child can sit with their back fully against the backrest.
The child's knees bend over the edge of the seat.
The child's feet sit fully flat on the vehicle floor.
The child can comfortably stay in this position for the entire journey.
Children aged 12 or under must always travel on a rear seat.
WARNING
Not using a booster seat or incorrectly using a booster seat or safety belt can cause severe or fatal injuries in the event of an accident or collision.
Always observe all instructions regarding the installation and use of child restraints and booster seats.
If, under exceptional circumstances, you need to install a booster seat on the front passenger seat, ensure that the PASSENGER AIR BAG
indicator light turns on and remains on.
In case of an emergency
Securing yourself and the vehicle
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch on the emergency flashers and wear
71
a reflective vest Emergency equipment.
Checklist
For your own safety and the safety of your passengers, follow the points below in the order they are given
:
1. Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on parking when doing so
, Parking.
2. Switch on the emergency flashers Center console.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulation
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Observe the safety instructions page , Safety precautions for working in the engine compartment .
6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the
Volkswagen emergency assistance service.
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The
emergency flashers will stop temporarily.
Read and observe the important information about towing
Introduction.
Switch on the emergency flashers in the following situations, for example:
To warn traffic behind your vehicle if the traffic ahead slows suddenly or you reach the end of a traffic jam.
If there has been an accident.
If the vehicle malfunctions.
When towing the vehicle.
Always follow the applicable local requirements for use of the emergency flashers.
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other way that meets the applicable legal regulations.
WARNING
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.
Stop the vehicle as soon as it is safe to do so.
Park the vehicle a safe distance from moving traffic.
Switch on the emergency flashers.
Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true when the doors are locked. Individuals
locked in the vehicle could be exposed to very high or very low temperatures.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
WARNING
Exhaust system components will become very hot. This can result in fires and serious injuries.
Never park the vehicle in such a way so that any exhaust system components could come into contact with flammable materials under the vehicle such
as dry grass or fuel.
NOTICE
When pushing the vehicle by hand, do not press on the taillights, the rear spoiler, or large pieces of sheet metal. Doing so could cause vehicle damage and the
rear spoiler may detach.
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or
brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically
when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.
Emergency equipment
72
First aid kit
Depending on the vehicle equipment and country of use, the first aid kit may be in a storage compartment, in a holder in the luggage compartment, under the
luggage compartment floor, or in the vehicle interior.
The first aid kit must meet the legal regulations.
Note the expiration date of the contents.
Replace contents after use, if necessary, and put the first aid kit securely back into place.
Reflective vest
Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door trim panel or in the glove compartment
Driver door, Passenger’s side.
The reflective vest must meet the legal regulations.
Fire extinguisher
Depending on the vehicle equipment and country of use, a fire extinguisher may be located in a holder in the footwell under the front passenger seat.
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly - see inspection seal on the fire extinguisher.
WARNING
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause
serious injuries.
Always position the first aid kit and fire extinguisher securely in the holders provided in the vehicle.
Store the reflective vest in a storage compartment so that it is easy to access.
Information Call, Roadside Assistance Call and Emergency Call Service
Fig. 48 In the roof console: Controls for call services and indicator light.
Information call.
Roadside assistance call.
Emergency Call Service.
The control in the roof console fig. 48 can be used for voice services, depending on the vehicle equipment and country of use. The required connection is produced
by a control module installed by the manufacturer.
Note the additional information on VW Car-Net® ®.
Indicator lights for the Emergency Call Service
An indicator light fig. 48 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light
patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator light does not light up: The vehicle is offline and has no connectivity.
The red indicator light comes on and remains on: system error. The
Emergency Call Service is limited or not available. The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether
VW Car-Net services have been purchased and are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.
Information call
With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Roadside assistance call
If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance
call.
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Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Emergency Call Service
Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.
The Emergency Call Service is only available if a corresponding license is acquired.
If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deployment, data that is relevant to the
emergency call, such as the vehicle's current location, is automatically transmitted Customer information.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency
call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications provider's mobile communications
network is unavailable.
The Emergency Call Service is not permitted by law in some countries.
VW Car-Net has not been activated.
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
The vehicle's ignition is not switched on.
Triggering an emergency call manually
1. If fitted, press on the button cover briefly and fold the cover downward.
2. Press the emergency call button fig. 48 until the green indicator light starts to flash.
The emergency call is triggered and a voice call to the VW Car-Net call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call
cannot be stopped by pressing the emergency call button fig. 48.
If questions from the VW Car-Net® call center are not answered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an
authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after
approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call
Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service.
The following data will be sent:
The current vehicle position at the time the emergency call was triggered
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven, a few km (around 2 miles)).
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Vehicle Identification Number (VIN)
Type of vehicle drive.
Vehicle model
Trigger type (automatic or manual)
Call type.
Direction in which the vehicle was moving at the time the emergency call was triggered.
Accident severity.
Accident direction.
Time of impact
Reliability of the positioning data
Data set version.
Counter of the data sets transmitted per call
Calculated number of passengers.
Language selected in the Infotainment system.
Optional data ID.
The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.
Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on . The message
Error: Emergency call function. Service vehicle may also be
displayed in the instrument cluster.
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Call Service limited
The red indicator light in the emergency call button comes on and remains on . The message
Emergency call function limited. Service vehicle may also be
displayed in the instrument cluster.
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Opening and Closing
Vehicle key
Vehicle key functions
Fig. 49 Vehicle key with key bit.
Unlock the vehicle. All turn signals will flash twice.
Unlock the trunk lid separately.
Lock the vehicle. All turn signals will flash once.
Fold the key bit out and in.
Indicator light: flashes when a button is pressed.
Panic button (depending on vehicle equipment).
Fig. 50 Vehicle key without key bit.
Unlock the vehicle. All turn signals will flash twice.
Unlock the trunk lid separately. All turn signals will flash twice.
Lock the vehicle. All turn signals will flash once.
Indicator light: flashes when a button is pressed.
Panic button (depending on vehicle equipment).
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Fig. 51 Vehicle key with remote start relay function.
Unlock the vehicle. All turn signals will flash twice.
Unlock the trunk lid separately. All turn signals will flash twice.
Lock the vehicle. All turn signals will flash once.
Indicator light: flashes when a button is pressed.
Panic button (depending on vehicle equipment).
Remote start relay function (depending on the vehicle equipment).
Panic button (depending on vehicle equipment)
Only use the panic button
in case of an emergency. When you press the panic button, the horn will sound and the vehicle lights will flash. Pressing the panic
button again switches off the alarm.
Remote start relay button (depending on vehicle equipment)
1. To carry out the remote start, press button
once and press button
twice Remote start function.
During remote start, the parking light turns on. Pressing the
button switches off the engine.
WARNING
Careless or unintended use of the vehicle key can cause crashes and serious injuries.
Always take all vehicle keys with you when leaving the vehicle. Children or unauthorized people could lock the doors and/or the trunk lid, start the engine,
or switch on the ignition and activate electrical equipment, such as the power windows.
Never leave children or people requiring assistance alone in the vehicle. In an emergency, they will not be able to leave the vehicle unassisted or care for
themselves. For example, depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries,
illness or death, especially for very young children.
NOTICE
Protect the vehicle key from moisture and strong impacts.
Regular use of comfort systems and other usage patterns shorten the service life of the button cell in the vehicle key.
Emergency key (vehicle key without key bit)
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Fig. 52 Vehicle key: Unlocking the emergency key (general example).
Push the locking mechanism in the direction of the arrow.
Remove the emergency key in the direction of the arrow.
Emergency key.
There may be an emergency key fig. 52
located in the vehicle key that can be used to manually unlock and lock the vehicle.
Possible functions:
Unlock and lock the glove compartment.
Unlock and lock the vehicle manually Vehicle key functions.
Switch the childproof lock on and off Child safety lock.
Replacing the button cell battery
Volkswagen recommends having the button cell changed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen deale
or authorized Volkswagen Service Facility
Remote control vehicle key with key bit
Fig. 53 Vehicle key: Replacing the button cell battery (general example).
Cover
Button cell battery
1. Fold the key bit out.
2. Lever off the cover fig. 53.
3. Lift the button cell battery out of the battery compartment fig. 53 ,
4. Press the new button cell battery into the battery compartment.
5. Press the cover out of the housing fig. 53 ,
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6. Dispose of drained battery in a way that will not harm the environment.
Vehicle key without key bit
Fig. 54 Vehicle key: opening the battery compartment cover.
Insertion into the outer guide.
Direction of rotation of the flat-bladed screwdriver.
Cover
Fig. 55 Vehicle key: replacing the button cell battery
1. Remove the emergency key Emergency key (vehicle key without key bit) .
2. Slide the blade of the flat-bladed screwdriver in the direction of the arrow approximately 1 cm into the outer guide on the emergency key in the vehicle key
fig. 54.
3. Turn the flat-bladed screwdriver clockwise until the cover pops up fig. 54.
4. Push the cover in the direction of the arrow and remove it fig. 54.
5. Lift the button cell battery out of the battery compartment fig. 55 ,
6. Press the new button cell battery into the battery compartment.
7. Press the cover out of the housing fig. 54 ,
8. Store the emergency key Emergency key (vehicle key without key bit) .
9. Dispose of drained battery in a way that will not harm the environment.
DANGER
If button cell batteries are swallowed or enter the windpipe, serious or fatal injuries will occur within a very short time due to choking or internal burns.
Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.
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Always keep the remote control and key fob with button cell batteries out of the reach of children.
NOTICE
If the button cell battery is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key.
Only replace drained batteries with new batteries in the same voltage, size, and specification.
Make sure the battery is facing in the right direction when inserting it.
If the battery cover cannot be closed, do not use the remote control.
The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special handling. Observe all legal requirements
regarding the handling and disposal of these batteries Disposal of old batteries and electronic devices. Volkswagen recommends having this service carried
out by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Synchronizing a vehicle key
If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button cell battery
Replacing the button cell battery
Synchronizing a vehicle key
1. Fold out the key bit or remove the emergency key.
2. If necessary, remove the cap from the driver's door handle
Locking the front passenger door and rear doors in an emergency .
3. Press the
button on the vehicle key.
4. Unlock the vehicle using the key bit.
5. Open the driver door.
If the vehicle is equipped with an anti-theft alarm system, the alarm will be triggered immediately Anti-theft alarm system.
6. Switch the ignition on.
This completes the synchronization.
Troubleshooting
Vehicle cannot be locked or unlocked
Remote control is disrupted by objects, poor weather conditions or transmitters on the same frequency band close to the vehicle (e.g. cell phones), as well as by a
drained button cell.
The central locking switches off briefly to protect it from overloading.
1. Close the driver door.
Or: Synchronize the vehicle key Synchronizing a vehicle key .
Or: Change the battery cell in the vehicle key
Replacing the button cell battery .
The indicator light is not blinking
If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the vehicle key must be replaced.
You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
“Keyless Access” with push-button start
Introduction
Keyless Access makes it possible to unlock and lock the vehicle without actively using the key. A valid vehicle key must be present within the vicinity of the vehicle t
use this function.
Unlocking or locking using Keyless Access
8
Fig. 56 Keyless Access: sensor range.
Fig. 57 In door handle: sensors.
Sensor on the inside of the driver or passenger door handle.
Sensor on the outside of the driver or passenger door handle.
Unlocking the vehicle
1. Touch the sensor on the inside of the driver or passenger door handle fig. 57.
Locking the vehicle
1. Switch the ignition off.
2. Close the driver door or front passenger door.
3. Touch the sensor on the outside of the driver or passenger door handle fig. 57.
The turn signals flash twice when unlocking and blink once when locking.
Unlocking and locking the trunk lid
If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically when opened fig. 56.
The trunk lid locks automatically after it closes.
The trunk lid will not lock automatically if the vehicle is completely unlocked.
Deactivating Keyless Access temporarily
You can temporarily deactivate Keyless Access using the following steps to prevent the vehicle from being unlocked and started by unauthorized people:
1. Lock the vehicle with the
button on the vehicle key.
2. Then, within five seconds of locking the vehicle, touch the sensor on the outside of the door handle once fig. 57. Do not grasp the door handle during this
process.
Keyless Access is now temporarily deactivated.
3. To check that it has actually been deactivated, wait at least 10 seconds and then pull on the door handle.
The door should not open.
The next time the vehicle is unlocked, you must use the vehicle key. Keyless Access will be reactivated the next time the vehicle is unlocked.
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Operating convenience functions
The electric windows close automatically.
On vehicles with a tilting and sliding panoramic sunroof, the sunroof also closes.
1. Press and hold the sensor on the driver or passenger door handle for a few seconds fig. 57.
The sensor functions can be adjusted in the Vehicle settings menu in the Infotainment system.
The unlock function is deactivated for several seconds so that you can check if the vehicle locked correctly.
If the sensor is touched twice, the entire vehicle will unlock even after a single door is unlocked.
Troubleshooting
If Keyless Access is not working
The sensor function may be impaired if the sensor is dirty.
1. Clean the sensors.
If all turn signals flash four times
The vehicle key that was last used is still in the vehicle.
1. Remove the key and lock the vehicle.
Automatic sensor deactivation
The sensors will deactivate automatically under the following conditions:
If the vehicle is not unlocked or locked for a long period of time
If a sensor is triggered too frequently
Reactivating the sensor pads:
1. Unlock the vehicle using the
button on the vehicle key.
Valid vehicle key cannot be detected
The yellow indicator light turns on. A message will also appear in the instrument cluster display.
The vehicle key is no longer in the vehicle or within range of the sensors.
1. Do not switch the ignition off.
2. Bring the vehicle key back into the vehicle or within range of the sensors.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. If at least one window is open
and the sensors in one door handle are permanently activated, then all windows will close. If the stream of water or vapor is removed briefly from the sensor in a
door handle and then redirected at the sensor, all of the windows may open.
If the message Keyless faulty. appears in the instrument cluster display, there may be a malfunction in the Keyless Access system. Contact an authorized
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Doors and central locking button
Introduction
The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking system is malfunctioning.
The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel filler flap from one location.
The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the engine is stopped.
An image in the instrument cluster display indicates if one or more doors have not opened or closed correctly
Driver information.
Do not continue driving!
Open the respective door and close it again.
The image is also displayed when the ignition is switched off, and it turns off several seconds after the doors are closed and the vehicle has been locked.
WARNING
If a door is not closed correctly, it can open suddenly while driving and cause serious injuries.
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Stop immediately and close the door.
When closing the door, make sure it engages securely and completely. When closed, the door must be flush with the areas of the vehicle body that are
around the door.
Do not open or close the doors if anyone is in the way.
WARNING
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause injuries.
Always hold the door handle firmly when opening and closing the door.
WARNING
The area within the range of motion for the doors and trunk lid can be dangerous and there is the potential for injuries.
Do not open or close the doors and trunk lid if anyone is in the way.
WARNING
Locking the doors carelessly can cause serious injuries.
When the vehicle is locked from the outside, the doors and power windows cannot be opened from the inside.
The central locking system locks all the doors. When the vehicle is locked from the inside, it reduces the risk of opening the doors unintentionally and of
unauthorized people entering the vehicle. In case of an emergency or an accident, locked doors can make it more difficult for first responders to access
the vehicle interior to help the passengers.
Never leave children or people requiring assistance in the vehicle. All doors can be locked from the inside using the central locking button. This can result
in locking yourself inside the vehicle. Individuals locked in the vehicle could be exposed to very high or very low temperatures.
Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries, illness or death,
especially for very young children.
Never leave anyone in a locked vehicle. In an emergency, these people may not be able to exit the vehicle without assistance or help themselves.
NOTICE
When using the emergency locking or emergency unlocking feature, remove and reinstall the affected parts carefully and correctly to reduce the risk of vehicle
damage.
Indicator light in the driver's door
Please read the introductory information and heed the Warnings and Notice
and Introduction.
The indicator light for the central locking system is located in the driver door
Driver door.
Vehicle is locked: the red LED light blinks for approximately two seconds, and then flashes more slowly after that. The indicator light does not flash if the vehicle wa
locked using the central locking button in the driver's door Central locking button.
Automatic locking and unlocking
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Depending on how your vehicle is equipped, settings for the central locking can be configured in the Vehicle settings menu in the Infotainment system.
Automatic locking (Auto Lock)
The vehicle locks automatically at speeds of about 9 mph (15 km/h) or higher. If the vehicle is locked, the
indicator light will turn yellow in the central locking
button.
Automatic unlocking (Auto Unlock)
If one of the following conditions apply, all doors and the trunk lid will unlock automatically:
If the vehicle is stationary and the vehicle key has been removed
For vehicles with an automatic gearbox: The parking lock is engaged and the ignition is switched off.
Or: if the door handle has been pulled.
Or: if airbags have deployed during a collision
Troubleshooting.
The Auto Unlock function makes it possible for first responders to access the inside of the vehicle.
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Central locking button
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 58 In the driver's door: Central locking button (general example).
Central locking button.
Fig. 59 In the driver's door: Button for powered opening of the trunk lid (general example).
Button for powered opening of the trunk lid.
- Unlock the vehicle.
- Lock the vehicle.
- Open the trunk lid.
The central locking button functions both when the ignition is on or off, but only when all the doors are closed.
If the
button in the driver door is pressed, only the trunk lid will open. All doors remain locked.
If the vehicle is locked from the outside using the vehicle key, the central locking buttons will be disabled.
If the vehicle is locked from the inside using the central locking button, then:
The
indicator light in the button will turn yellow if all doors are closed and locked.
The anti-theft alarm system will not be activated Anti-theft alarm system.
The doors can be opened from the inside by pulling the door handle. The
indicator light in the button turns off. The unopened doors and the trunk lid will remai
locked and cannot be opened from the outside.
Opening and closing the driver's door in an emergency
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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Fig. 60 Driver’s door handle: prying off the cap.
Generally, all doors will lock when locking manually. Only the driver door will unlock when unlocking manually.
Note the information about the anti-theft alarm system Anti-theft alarm system.
1. Position the key bit or emergency key on the notch in the driver door handle from below.
2. Hold your index finger under the key bit.
3. Use the vehicle key to pry the cap off in the direction of the arrow fig. 60.
4. Insert the key bit in the lock cylinder and unlock or lock the vehicle.
5. Pull on the door handle and reinstall the cap.
Special considerations for manual unlocking
An alarm is triggered when the driver's door is opened Anti-theft alarm system.
An emergency start must be performed after unlocking Starting and stopping the engine.
Switch the ignition on to turn off the alarm.
The electronic immobilizer will detect a valid vehicle key.
The anti-theft alarm system is not activated when the vehicle is manually locked using the key bit
Anti-theft alarm system.
Locking the front passenger door and rear doors in an emergency
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 61 On the front of the right rear door: emergency locking the vehicle with the vehicle key (general example).
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The front passenger door and the rear doors can each be locked manually.
The anti-theft alarm system is not activated when this happens Anti-theft alarm system.
1. Open the door.
2. Remove the rubber seal in the front of the door.
3. Insert the key bit or emergency key into the slot and turn it fig. 61.
4. Reattach the rubber seal.
5. Check that the door is locked.
6. Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.
Doors can be unlocked and opened from the inside by pulling the door handle.
Child safety lock
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 62 Child safety lock:
left rear door,
right rear door.
Child safety lock is switched off.
Child safety lock is switched on.
The child safety locks are located on the inner door panels of the rear doors.
The child safety lock reduces the risk of the rear doors being opened from the inside.
When the child safety lock is switched on, the door can only be opened from the outside.
Switching the child safety lock on or off
1. Unlock the vehicle the open the respective rear door.
2. Bring the slot into the corresponding position fig. 62.
WARNING
When the child safety lock is switched on, that door cannot be opened from the inside.
Never leave children or people requiring assistance unattended in the vehicle when the doors are locked. Otherwise, they could become locked inside the
vehicle. In case of an emergency, these individuals would not be able to leave the vehicle without assistance or care for themselves. Individuals locked in
the vehicle could be exposed to very high or very low temperatures.
Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries, illness or death,
especially for very young children.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
and Introduction.
If the indicator light does not turn off
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If the indicator light does not turn off
The red LED in the vehicle door flashes briefly and then stays on.
There is a malfunction in the locking system.
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the turn signals are not flashing
The turn signals are not blinking as confirmation when locking the vehicle:
1. Check whether all of the doors and the trunk lid and engine hood are closed.
2. Close any doors and trunk lid or engine hood that are not closed.
If the vehicle is locking automatically
The vehicle will lock again automatically after approximately 45 seconds if one of the following conditions apply:
The vehicle was unlocked, but not opened
The ignition was not switched on
The trunk lid was not opened.
Locking with a second vehicle key
For vehicles with Keyless Access with push-button start: If a second vehicle key is used to lock the vehicle from outside, the vehicle key inside the vehicle is
immediately disabled so that it cannot be used to start the engine; it is still possible to perform an emergency start, however.
1. Press the
button on the remote control vehicle key inside the vehicle to enable the vehicle key inside the vehicle so that it can be used for to start the engin
as usual.
Locking the vehicle after an airbag deploys
The entire vehicle unlocks when an airbag deploys in a collision. Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the
collision:
1. Switch the ignition off.
2. Open the driver door and shut it again.
3. Lock the vehicle.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. If at least one window is open
and the sensors in one door handle are permanently activated, then all windows will close.
It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button cell battery in the vehicle is weak or drained. The
vehicle can be manually unlocked or locked.
If there is no valid vehicle key in the vehicle or one is not detected, a message will appear in the instrument cluster display. This can occur if another signal
interferes with the remote control vehicle key or if the remote control vehicle key is covered by an object, such as a metal case.
Anti-theft alarm system
The vehicle may be equipped with an anti-theft alarm system.
The anti-theft alarm system monitors the doors, the hood, and the trunk lid.
The anti-theft alarm system is automatically activated when you lock the vehicle.
If the vehicle is opened without using the valid vehicle key, then the anti-theft alarm system will go on and emit audible and visual warning signals for up to 5
minutes.
When is the alarm triggered?
If a door that was unlocked manually using the vehicle key is opened.
If the hood is opened.
If the trunk lid is opened.
If the ignition is switched on with an invalid vehicle key.
If the 12 V vehicle battery is disconnected.
Switching off the alarm
1. Unlock the vehicle with the
unlock button on the vehicle key.
Or: switch on the ignition using a valid vehicle key.
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This may cause the alarm to sound briefly for approximately one second.
2. For vehicles with Keyless Access with push-button start: Grasp the door handle “Keyless Access” with push-button start .
The anti-theft alarm system will not work correctly if the 12 V vehicle battery is weak or drained.
Disconnecting the 12 V vehicle battery may set off the anti-theft alarm system.
If you have integrated a trailer into the anti-theft alarm system, breaking the connection to the trailer may trigger the anti-theft alarm system
Trailer towing
Trunk lid
Introduction
The trunk lid is unlocked and locked together with the doors.
On vehicles with Keyless Access, the trunk lid is automatically unlocked when opening
“Keyless Access” with push-button start .
If individual door opening or the opening of one side of doors is activated in the Infotainment system settings for opening and closing, you must press the
but
on the remote control vehicle key twice to unlock the trunk lid.
On vehicles with Keyless Access you must press the sensor on the inside of the driver's or front passenger's door handle twice to do this.
WARNING
Uncontrolled or unintentional release: opening and closing the trunk lid can cause accidents and serious injuries.
Do not open or close the trunk lid if anyone is in the way.
After closing the trunk lid, check that it is properly closed. When closed, the trunk lid must be flush with the areas of the vehicle body that are around the
door.
Always keep the trunk lid closed while driving.
Never open the trunk lid when cargo is secured on it, such as bicycles. Additional weight can cause the trunk lid to begin closing by itself. If necessary,
prop the trunk lid open or remove the cargo beforehand.
Close and lock the trunk lid and all doors when the vehicle is not in use. Make sure that no one remains in the vehicle.
Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter the luggage compartment, close the lid,
and then lock themselves in. Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious
injuries, illness or death, especially for very young children.
WARNING
Unlocking or opening the trunk lid incorrectly or carelessly may lead to serious injuries.
The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted on the trunk lid. If the trunk lid is not
latched, it may open suddenly while driving.
WARNING
If there is a heavy load of snow or cargo on the trunk lid, the additional weight may cause the lid to lower, which can result in serious injuries.
Never open the trunk lid if there is a heavy load of snow or cargo such as a cargo rack on it.
Remove the snow or cargo before opening the trunk lid.
WARNING
Do not press on the rear window of the trunk lid with your hand. The rear window could crack, which can result in injuries.
NOTICE
Never attach or secure cargo on the opening mechanisms. This could cause damage that could prevent the trunk lid from closing.
NOTICE
Never attach cargo to the rear window wiper or use the rear window wiper to hold cargo in place. This could cause damage that could result in the rear window
wiper breaking off.
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NOTICE
Never attach cargo to the rear spoiler or use the rear spoiler to hold cargo in place. This could cause damage that could result in the rear spoiler breaking off.
Opening and closing the trunk lid
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 63 In the trunk lid: Button to open the trunk lid (general example).
Fig. 64 In the open trunk lid: handle for closing the trunk lid.
Opening the trunk lid
1. To unlock the trunk lid, press the
or
button on the vehicle key.
2. Raise the trunk lid using the button fig. 63.
Closing the trunk lid
1. Pull the trunk lid downward firmly using the handle in the interior trim panel until it latches shut in the lock fig. 64,
An image in the instrument cluster display indicates if the trunk lid has not opened or closed correctly.
The trunk lid locks automatically while driving.
WARNING
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.
When opening the trunk lid, take care to pull it all the way up.
When closing the trunk lid, make sure your hands are not within the closing range of the lid.
If the trunk lid is not opened within several minutes after unlocking, it will lock again automatically.
Power opening and closing the trunk lid
Please read the introductory information and heed the Warnings and Notice
and Introduction.
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Fig. 65 In the driver door: Button for power opening the trunk lid.
Button for powered opening of the trunk lid.
Fig. 66 In the open trunk lid: Button for power closing the trunk lid.
Power opening the trunk lid
1. To unlock the trunk lid, press and briefly hold the
or
button on the remote control vehicle key.
Or: pull the
button in the driver door upward fig. 65.
Or: press the button on the trunk lid.
The trunk lid will open automatically.
Power closing the trunk lid
1. Press the button in the trunk lid when it is open fig. 66.
Or: pull the
button in the driver door upward when the ignition is switched on until the trunk lid is closed.
Or: On vehicles with Keyless Access with push-button start: briefly press and hold the
button on the vehicle key. The vehicle key must be nearby to use
this feature.
Or: Begin closing the trunk lid by hand until it closes by itself.
The trunk lid is closed.
Interrupting the opening or closing process
1. Press the
or
button while the lid is opening or closing.
Or: press the button on the trunk lid while the lid is opening or closing fig. 66.
The trunk lid can now be moved by hand. It is necessary to use more force when doing this.
Pressing the
button again moves the trunk lid back to the original position.
Chimes
9
When the trunk lid is opened or closed from inside the vehicle or using the vehicle key, chimes will sound.
Changing and saving the opening angle
If the space behind or above the vehicle is not large enough to allow the trunk lid to open completely, you can change how far the trunk lid opens.
1. Interrupt the opening process at the desired open position. It must be at least half open.
2. Press and hold the
button in the trunk lid until the emergency flashers start flashing fig. 66.
The adjusted opening angle is saved.
There will be an audible signal and the emergency flashers will flash to indicate that the setting was saved.
NOTICE
Check that there is enough space to open or close the trunk lid before opening or closing it, for example if the vehicle is in a garage.
Trunk lid with Easy Open motion sensor
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 67 General example of the sensor-controlled luggage compartment opener (Easy Open).
If a valid vehicle key is located near the trunk lid, the trunk lid can be unlocked and opened with foot motion.
1. Position your foot behind the middle of the bumper.
2. Quickly swing the lower part of your leg close to the bumper fig. 67.
3. Quickly remove the lower part of your leg once more from the bumper.
Visual feedback is given via the turn signals. The trunk lid will open.
The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle key inside the vehicle.
Activating or deactivating the Easy Open function
The Easy Open function can be activated and deactivated in the nfotainment system:
1. Select the Vehicle menu.
2. Select the Settings submenu.
3. Scroll down the list and assign the settings under Opening and closing.
CAUTION
If a valid vehicle key is detected near the trunk lid, the Easy Open function may trigger unintentionally and open the trunk lid, for example if there is a sweeping
motion under the rear bumper, if a strong stream of water or steam passes by the bumper, or during maintenance and repair work in the rear bumper area. If the
trunk lid opens unintentionally, it may cause injuries to people and/or damage to objects within the trunk lid’s range of motion.
Always make sure that no valid vehicle keys are left unattended near the trunk lid.
Always turn off the Easy Open function via the Infotainment system before any and all maintenance and repair work is performed on the vehicle.
Always turn off the Easy Open function via the Infotainment system before washing the vehicle.
Always turn off the sensor-controlled luggage compartment opener (Easy Open)/Easy Close function via the Infotainment system before mounting a
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bicycle rack or hitching a trailer
Introduction.
Mechanically unlocking the trunk lid using the emergency release
Please read the introductory information and heed the Warnings and Notice
and Introduction.
Fig. 68 In the trunk lid: cover for the trunk lid emergency release.
Fig. 69 In the luggage compartment: trunk lid emergency release.
Mechanically unlocking the trunk lid using the emergency release
1. Pry off the square cover in the inner trim panel of the trunk lid using a screwdriver fig. 68.
2. Place a suitable object in the opening for the release lever and press in the direction of the arrow to release the trunk lid fig. 69.
3. You will need to use more force to open the trunk lid.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice
and Introduction.
If the trunk lid will not open or close
Check if the trunk lid is being blocked by an object.
The trunk lid can be moved by hand. It is necessary to use more force when doing this.
If the trunk lid is operated too frequently within a short period of time, then the lid motor will automatically switch off to reduce the risk of overheating. Until the l
motor has cooled down, the trunk lid can be opened and closed by hand using extra force.
When in trailer mode, the power trunk lid can only be opened and closed at the trunk lid.
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