Toyota Sienna (2019 year). Manual - part 25

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Safety Connect



Microphone

LED light indicators
“SOS” button

: The installation position of the

microphone may differ for vehicles
with moon roof.



: If equipped

Safety  Connect  is  a  subscription-based  telematics  service  that
uses Global Positioning System (GPS) data and embedded cel-
lular technology to provide safety and security features to sub-
scribers.  Safety  Connect  is  supported  by  Toyota’s  designated
response  center,  which  operates  24  hours  per  day,  7  days  per
week.
Safety  Connect  service  is  available  by  subscription  on  select,
telematics hardware-equipped vehicles.
By  using  the  Safety  Connect  service,  you  are  agreeing  to  be
bound  by  the  Telematics  Subscription  Service Agreement  and
its Terms and Conditions, as in effect and amended from time to
time, a current copy of which is available at Toyota.com in the
United  States,  Toyotapr.com  in  Puerto  Rico  and  Toyota.ca  in
Canada. All use of the Safety Connect service is subject to such
then-applicable Terms and Conditions.

System components

1
2
3

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Subscribers have the following Safety Connect services available:

Automatic Collision Notification

Helps drivers receive necessary response from emergency service
providers. (

P. 388)

: U.S. Patent No. 7,508,298 B2

Stolen Vehicle Location
Helps drivers in the event of vehicle theft. (

P. 388)

Emergency Assistance Button (SOS)
Connects drivers to response-center support. (

P. 388)

Enhanced Roadside Assistance
Provides drivers various on-road assistance. (

P. 389)

After you have signed the Telematics Subscription Service Agreement
and are enrolled, you can begin receiving services.
A variety of subscription terms is available for purchase. Contact your
Toyota dealer, call the following appropriate Safety Connect response
center or push the “SOS” button in your vehicle for further subscription
details.

• The United States

1-855-405-6500

• Canada

1-888-869-6828

• Puerto Rico

1-877-855-8377

Services

Subscription

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Safety Connect Services Information

Phone calls using the vehicles Bluetooth

technology will not be possible

during Safety Connect.

Safety Connect is available beginning Fall 2009 on select Toyota models (in
the  contiguous  United  States  only).  Contact  with  the  Safety  Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which  can  limit  the  ability  to  reach  the  response  center  or  receive  emer-
gency  service  support.  Enrollment  and  Telematics  Subscription  Service
Agreement  are  required.  A  variety  of  subscription  terms  is  available;
charges vary by subscription term selected and location.

Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.

Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
will function in or outside the U.S. Virgin Islands.

Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.

Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.

When contacting the response center
You may be unable to contact the response center if the network is busy.

When the engine switch is turned to the “ON” position (vehicles with-
out a smart key system) or IGNITION ON mode (vehicles with a smart
key system), the red indicator light comes on for 2 seconds then turns
off. Afterward, the green indicator light comes on, indicating that the
service is active.
The following indicator light patterns indicate specific system usage
conditions:

Green indicator light on = Active service

Green indicator light flashing = Safety Connect call in process

Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)

No indicator light (off) = Safety Connect service not active

Safety Connect LED light Indicators

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Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding  agent  receives  the  vehicle’s  location  and  attempts  to
speak with the vehicle occupants to assess the level of emergency.
If  the  occupants  are  unable  to  communicate,  the  agent  automati-
cally  treats the call  as  an  emergency,  contacts  the  nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.

Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-855-
405-6500 in the Unites States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in  Canada,  and  follow  the prompts  for  Safety Con-
nect to initiate this service.
In  addition  to assisting law enforcement with  recovery of  a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain  circumstances,  be  shared  with  third  parties  to  locate  your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.

Safety Connect services

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Enhanced Roadside Assistance
Enhanced  Roadside  Assistance  adds  GPS  data  to  the  already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced  Roadside  Assistance  services  and  their  limitations,
please  see  the  Safety  Connect  Terms  and  Conditions,  which  are
available  at  Toyota.com  in  the  United  States,  Toyotapr.com  in
Puerto Rico and Toyota.ca in Canada.

Important! Read this information before using Safety Connect.

Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.

ANSI (American National Standards Institute) C95.1 [1992]

NCRP (National Council on Radiation Protection and Measure-
ment) Report 86 [1986]

ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]

Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific literature. Over 120 scientists, engi-
neers, and physicians from universities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.

Safety information for Safety Connect

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Certification for Safety Connect

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Maintenance and care

6-1. Maintenance and care

Cleaning and protecting

the vehicle exterior.......... 392

Cleaning and protecting

the vehicle interior........... 395

6-2. Maintenance

Maintenance

requirements................... 398

General maintenance........ 401
Emission inspection and

maintenance (I/M)
programs......................... 404

6-3. Do-it-yourself maintenance

Do-it-yourself service

precautions ..................... 405

Hood ................................. 407
Positioning a floor jack ...... 409
Engine compartment......... 410
Tires .................................. 420
Tire inflation pressure ....... 429
Wheels .............................. 432
Air conditioning filter.......... 434
Wireless remote control/

electronic key battery...... 436

Checking and replacing

fuses ............................... 439

Light bulbs......................... 442

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Cleaning and protecting the vehicle exterior

Working from top to bottom, liberally apply water to the vehicle
body, wheel wells and underside of the vehicle to remove any dirt
and dust.

Wash the vehicle body using a sponge or soft cloth, such as a
chamois.

For hard-to-remove marks, use car wash soap and rinse thoroughly
with water.

Wipe away any water.

Wax the vehicle when the waterproof coating deteriorates.

If water does not bead on a clean surface, apply wax when the vehicle
body is cool.

Automatic car washes

Before washing the vehicle:
• Fold the mirrors.
• Turn off the power back door system. (if equipped)
• Turn off the power sliding door system. (if equipped)
Start washing from the front of the vehicle. Make sure to extend the mirrors
before driving.

Brushes used in automatic car washes may scratch the vehicle surface and
harm your vehicle’s paint.

High pressure car washes

Do not allow the nozzles of the car wash to come within close proximity of
the windows.

Before using the car wash, check that the fuel filler door on your vehicle is
closed properly.

When using a car wash (vehicles with a smart key system)

If the door handle becomes wet while the electronic key is within the effec-
tive range, the door may lock and unlock repeatedly. Place the key in a posi-
tion 6 ft. (2 m) or more separate from the vehicle while the vehicle is being
washed. (Take care to ensure that the key is not stolen.)

If the electronic key is inside the vehicle and a door handle becomes wet
during a car wash, a message may be shown on the multi-information dis-
play and a buzzer will sound outside the vehicle. To turn off the alarm, lock
all the doors.

Perform the following to protect the vehicle and maintain it in
prime condition:

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Mainten

Aluminum wheels

Remove any dirt immediately by using a neutral detergent.

Wash detergent off with water immediately after use.

To protect the paint from damage, make sure to observe the following pre-
cautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such as after driv-

ing or parking in hot weather

Bumpers and side moldings
Do not scrub with abrasive cleaners.

WARNING

When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components etc. to catch fire.

When cleaning the windshield (vehicles with rain-sensing windshield
wiper)

When the upper part of the windshield where the raindrop sensor is
located is touched by hand

When a wet rag or similar is held close to the raindrop sensor

If something bumps against the windshield

If you directly touch the raindrop sensor body or if something bumps into
the raindrop sensor

Precautions regarding the exhaust pipe
Exhaust gasses cause the exhaust pipe to become quite hot.
When washing the vehicle, be careful not to touch the pipe until it has
cooled sufficiently, as touching a hot exhaust pipe can cause burns.

Precaution regarding the Blind Spot Monitor (if equipped)
If the paint of the rear bumper is chipped or scratched, the system may mal-
function. If this occurs, consult your Toyota dealer.

Set the wiper switch to off.
If the wiper switch is in “AUTO”, the wip-
ers may operate unexpectedly in the fol-
lowing situations, and may result in
hands being caught or other serious inju-
ries and cause damage to the wiper
blades.

Off

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NOTICE

To prevent paint deterioration and corrosion on the body and compo-
nents (aluminum wheels etc.)

Wash the vehicle immediately in the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on the paint surface
• If you see dead insects, insect droppings or bird droppings on the paint
• After driving in an area contaminated with soot, oily smoke, mine dust,

iron powder or chemical substances

• If the vehicle becomes heavily soiled in dust or mud
• If liquids such as benzene and gasoline are spilled on the paint surface

If the paint is chipped or scratched, have it repaired immediately.

To prevent the wheels from corroding, remove any dirt and store in a place
with low humidity when storing wheels.

Cleaning the exterior lights

Wash carefully. Do not use organic substances or scrub with a hard brush.
This may damage the surface of the lights.

Do not apply wax on the surfaces of the lights.
Wax may cause damage to the lenses.

When using an automatic car wash (vehicles with rain-sensing wind-
shield wipers)
Set the wiper switch to the off position. If the wiper switch is in “AUTO”, the
wipers may operate and the wiper blades may be damaged.

When using a high pressure car wash
Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be damaged if they
come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts

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Mainten

Cleaning and protecting the vehicle interior

Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces
with a cloth dampened with lukewarm water.

If dirt cannot be removed, wipe it off with a soft cloth dampened with
neutral detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe off
remaining traces of detergent and water.

Remove dirt and dust using a vacuum cleaner.

Wipe off any excess dirt and dust with a soft cloth dampened with
diluted detergent.

Use a diluted water solution of approximately 5% neutral wool detergent.

Wring out any excess water from the cloth and thoroughly wipe off
all remaining traces of detergent.

Wipe the surface with a dry, soft cloth to remove any remaining
moisture. Allow the leather to dry in a shaded and ventilated area.

Remove dirt and dust using a vacuum cleaner.

Wipe it off with a soft cloth dampened with neutral detergent diluted
to approximately 1%.

Wring out any excess water from the cloth and thoroughly wipe off
remaining traces of detergent and water.

The following procedures will help protect your vehicle’s interior
and keep it in top condition:

Protecting the vehicle interior

Cleaning the leather areas

Cleaning the synthetic leather areas

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Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle’s interior.

Shampooing the carpets
There are several commercial foaming-type cleaners available. Use a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obtained by keep-
ing the carpet as dry as possible.

Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge. Also
check the belts periodically for excessive wear, fraying or cuts.

WARNING

Water in the vehicle

Do not splash or spill liquid in the vehicle.
Doing so may cause electrical components etc. to malfunction or catch
fire.

Do not get any of the SRS components or wiring in the vehicle interior wet.
(

P. 40)

An electrical malfunction may cause the airbags to deploy or not function
properly, resulting in death or serious injury.

Cleaning the interior (especially instrument panel)
Do not use polish wax or polish cleaner. The instrument panel may reflect
off the windshield, obstructing the driver’s view and leading to an accident,
resulting in death or serious injury.

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Mainten

NOTICE

Cleaning detergents

Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasoline,

alkaline or acidic solutions, dye, and bleach

• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco-

hol

Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.

Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces.

Remove any dust or dirt from leather surfaces immediately.

Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.

Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.

Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio/visual system may be damaged if water
comes into contact with electrical components such as the audio/visual sys-
tem above or under the floor of the vehicle. Water may also cause the body
to rust.

Cleaning the inside of the rear window and the rear quarter windows

Do not use glass cleaner to clean the rear window and the rear quarter
windows, as this may cause damage to the rear window defogger heater
wires or antenna. Use a cloth dampened with lukewarm water to gently
wipe the windows clean. Wipe the windows in strokes running parallel to
the heater wires or antenna.

Be careful not to scratch or damage the heater wires or antenna.

When cleaning the inside of the windshield
Do not allow glass cleaner to contact the lens. Also, do not touch the lens.
(

P. 264)

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6-2. Maintenance

Maintenance requirements

General maintenance should be performed on a daily basis. This can
be done by yourself or by a Toyota dealer.

Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.

For details about maintenance items and schedules, refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.

You can perform some maintenance procedures by yourself.
Please be aware that do-it-yourself maintenance may affect warranty
coverage.

The use of Toyota Repair Manuals is recommended.
For details about warranty coverage, see the separate “Owner’s Warranty
Information Booklet” or “Owner’s Manual Supplement”.

To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. It is the owner’s responsibility to
perform regular checks. Toyota recommends the following main-
tenance:

General maintenance

Scheduled maintenance

Do-it-yourself maintenance

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6-2. Maintenance

Mainten