Lexus NX350 (2024 year). Manual in english

If you get a flat front tire on a snowy or icy road (vehicles with a spare
tire)

NOTICE

Do not install tire chains to a compact spare tire.
Tire chains may damage the vehicle body and adversely affect driving performance.

Install the compact spare tire on the rear of the vehicle. Perform the following steps
and install tire chains to the front tires:

Replace a rear tire with the compact spare tire.

Replace the flat front tire with the tire removed from the rear of the vehicle.

Install tire chains to the front tires.

Related Links

Replacing a tire with a spare tire (vehicles with a spare tire)(P. 620)

9-4. If a tire is flat

632

Precautions for when you have a flat tire (vehicles with run-flat tires)

Your vehicle is not equipped with a spare tire, but instead you can continue driving
the vehicle with run-flat tires even if any tire goes flat. In this case, slow down and
drive with extra caution.
Take your vehicle to the nearest Lexus dealer or authorized tire dealer as soon as
possible if any tire goes flat.
The vehicle can be driven for a maximum of 50 miles (80 km) at a speed below
50 mph (80 km/h) after the tire pressure warning light comes on.

A run-flat tire has a

mark on the side wall.

INFORMATION

■

In some conditions (such as at high temperatures)

You cannot continue driving for up to 50 miles (80 km).

NOTICE

■

When replacing the tires

When removing or fitting the wheels, tires or the tire pressure warning valve and
transmitter, contact your Lexus dealer as the tire pressure warning valve and transmitter
may be damaged if not handled correctly.

■

When driving over bumps

If a vehicle has a flat tire, the vehicle height will be lower than usual. Ensure that nothing
strikes the bottom of the vehicle.

■

To avoid damage to the tire pressure warning valves and transmitters

When a tire is repaired with liquid sealants, the tire pressure warning valve and transmit-
ter may not operate properly. If a liquid sealant is used, contact your Lexus dealer or
other qualified service shop as soon as possible. Make sure to replace the tire pressure
warning valve and transmitter when replacing the tire.

9-4. If a tire is flat

633

When tr

ouble arises

If a door cannot be opened or locked

If a key has been lost

New genuine mechanical keys can be made by your Lexus dealer using another
mechanical key and the key number stamped on your key number plate.
Keep the plate in a safe place such as your wallet, not in the vehicle.

NOTICE

If the electronic key remains lost, the risk of vehicle theft increases significantly. Visit
your Lexus dealer immediately with all remaining electronic keys and the card key

that were provided with your vehicle.

* :

If equipped

9-5. If a door cannot be opened or locked

634

When the doors/windows/moon roof cannot be operated using an elec-
tronic key

If communication between the electronic key and vehicle is interrupted or the
electronic key cannot be used because the battery is depleted, the smart access
system with push-button start and wireless remote control cannot be used.

The smart access system with push-button start may have been disabled by a
customize setting.
In this case, change the customize setting to enable the smart access system
with push-button start.

NOTICE

When taking the vehicle to your Lexus dealer due to a malfunction of the smart
access system with push-button start, make sure to bring all registered electronic keys
(including the card key).

The electronic key may have been set to battery saving mode.
battery saving mode has been set, cancel it.
The battery of the electronic key may be discharged.

●

Replace the battery.

●

Using the mechanical key.

The battery may be discharged.
Restarting the engine using the jumper (or booster) cables.

Replace the electronic key battery

Replace the battery with a new one if it is depleted.
The battery for the card key is available only at Lexus dealers. Your Lexus dealer
can replace the battery for you.
Prepare the following before replacing the battery:

●

Flathead screwdriver

●

Small flathead screwdriver

●

Lithium battery CR2032

9-5. If a door cannot be opened or locked

635

When tr

ouble arises

INFORMATION

■

Use a CR2032 lithium battery

●

Batteries can be purchased at your Lexus dealer, local electrical appliance shops or
camera stores.

●

Replace only with the same or equivalent type recommended by the manufacturer.

●

Dispose of used batteries according to the local laws.

■

If the electronic key battery is depleted

The following symptoms may occur:

●

The smart access system with push-button start and wireless remote control will not
function properly.

●

The operational range will be reduced.

Take out the mechanical key.

Remove the cover.

To prevent damage to the key, cover the tip of the
flathead screwdriver with a tape.

Remove the depleted battery.

Insert a new battery with the “+” terminal facing
up.

9-5. If a door cannot be opened or locked

636

WARNING

■

Battery precautions

Observe the following precautions. Failure to do so may result in death or serious
injury.

●

Do not swallow the battery. Doing so may cause chemical burns.

●

A coin battery or button battery is used in the electronic key. If a battery is
swallowed, it may cause severe chemical burns in as little as 2 hours and may
result in death or serious injury.

●

Keep away new and removed batteries from children.

●

If the cover cannot be firmly closed, stop using the electronic key and stow the key
in the place where children cannot reach, and then contact your Lexus dealer.

●

If you accidentally swallow a battery or put a battery into a part of your body, get
emergency medical attention immediately.

■

To prevent battery explosion or leakage of flammable liquid or gas

●

Replace the battery with a new battery of the same type. If a wrong type of battery
is used, it may explode.

●

Do not expose batteries to extremely low pressure due to high altitude or ex-
tremely high temperatures.

●

Do not burn, break or cut a battery.

NOTICE

■

When replacing the battery

Use a flathead screwdriver of appropriate size. Applying excessive force may deform
or damage the cover.

■

For normal operation after replacing the battery

Observe the following precautions to prevent accidents:

●

Always work with dry hands.
Moisture may cause the battery to rust.

●

Do not touch or move any other component inside the remote control.

●

Do not bend either of the battery terminals.

9-5. If a door cannot be opened or locked

637

When tr

ouble arises

Using the mechanical key

To take out the mechanical key, push the release
button and take the key out.
The mechanical key can only be inserted in one
direction, as the key only has a groove on one
side. If the key cannot be inserted in a lock cylin-
der, turn it over and attempt to insert it again.
After using the mechanical key, return it to its
original position and carry it with the electronic
key. If the electronic key battery is depleted, the
entry function is not operating properly, or the
vehicle battery is discharged, you will need the
mechanical key.

NOTICE

Do not apply excess force when inserting the mechanical key into the card key. Doing so
may damage the card key.

INFORMATION

■

If the incorrect key is used

The key cylinder rotates freely to isolate inside mechanism.

■

Card key

●

If it is difficult to take out the mechanical key, push down the release button using a pen
tip, etc. If it is still difficult to pull it out, use a coin, etc.

●

To store the mechanical key in the card key, insert it while pressing the release button.

■

Alarm

If a door is unlocked using the mechanical key when the alarm system is set, a 10 second
pre-alarm sounds.

9-5. If a door cannot be opened or locked

638

Locking/unlocking the doors

Insert a plastic card, etc. into the gap in the
door handle to pry up the cover.

To avoid damage, do not apply excessive force to
the cover.

Remove the cover by pressing it on the rear.

Use the mechanical key in order to perform the following operations:

Unlocks all the doors
Turning the key unlocks the driver’s door. Turning
the key again unlocks the other doors.

Locks all the doors

INFORMATION

■

Key linked functions

Opens the windows and the moon roof

panoramic moon roof

(turn and hold)

Closes the windows and the moon roof

panoramic moon roof

(turn and hold)

* :

If equipped

*1 :

These settings must be customized at your Lexus dealer.

9-5. If a door cannot be opened or locked

639

When tr

ouble arises

WARNING

Operate the power window and moon roof or panoramic moon roof after checking
to make sure that there is no possibility of any passenger having any of their body
parts caught in the window or moon roof or panoramic moon roof. Also, do not
allow children to operate the mechanical key. It is possible for children and other
passengers to get caught in the power window or moon roof or panoramic moon
roof.

Restarting the engine when the battery is discharged

If you have a set of jumper (or booster) cables and a second vehicle with a battery,
you can jump start your vehicle by following the steps below.

INFORMATION

The engine cannot be started by push-starting.

WARNING

■

Avoiding battery fires or explosions

Observe the following precautions to prevent accidentally igniting the flammable gas that
may be emitted from the battery:

●

Make sure each jumper cable is connected to the correct terminal and that it is not
unintentionally in contact with any other than the intended terminal.

●

Do not allow the + and - clamps of the jumper cables to come into contact with each
other.

●

Do not allow the other end of the jumper cable connected to the “+” terminal to come
into contact with any other parts or metal surfaces in the area, such as brackets or
unpainted metal.

●

Do not smoke, use matches, cigarette lighters or allow open flame near the battery.

■

Battery precautions

The battery contains poisonous and corrosive acidic electrolyte, while related parts
contain lead and lead compounds. Observe the following precautions when handling the
battery:

●

When working with the battery, always wear safety glasses and take care not to allow
any battery fluids (acid) to come into contact with skin, clothing or the vehicle body.

●

Do not lean over the battery.

●

In the event that battery fluid comes into contact with the skin or eyes, immediately
wash the affected area with water and seek medical attention. Place a wet sponge or
cloth over the affected area until medical attention can be received.

9-5. If a door cannot be opened or locked

640

WARNING

●

Always wash your hands after handling the battery support, terminals, and other
battery-related parts.

●

Do not allow children near the battery.

Confirm that the electronic key is being car-
ried.

When connecting the jumper (or booster) cables,
depending on the situation, the alarm may activate
and the doors may lock.

Open the hood.

Remove the positive (+) battery terminal cov-
er.

Connect a positive jumper cable clamp to   on your vehicle and connect the
clamp on the other end of the positive cable to   on the second vehicle. Then,
connect a negative cable clamp to   on the second vehicle and connect the
clamp at the other end of the negative cable to   .

Use jumper cables that can reach the specified terminals and connecting point.

▶

NX250

▶

NX350

9-5. If a door cannot be opened or locked

641

When tr

ouble arises

▶

NX250

Exclusive jump starting terminal (your vehicle)

Positive (+) battery terminal (second vehicle)

Negative (-) battery terminal (second vehicle)

Metallic point shown in the illustration

NOTICE

■

When handling jumper cables

When connecting the jumper cables, ensure that they do not become entangled in
the cooling fan or belt.

■

When connecting jumper cables

Make sure to connect jumper cables to the specified terminals and connecting point.
Failure to do so may adversely affect the electronic devices or damage to them.

▶

NX350

9-5. If a door cannot be opened or locked

642

Exclusive jump starting terminal (your vehicle)

Positive (+) battery terminal (second vehicle)

Negative (-) battery terminal (second vehicle)

Metallic point shown in the illustration

NOTICE

■

When handling jumper cables

When connecting the jumper cables, ensure that they do not become entangled in
the cooling fan or belt.

■

When connecting jumper cables

Make sure to connect jumper cables to the specified terminals and connecting point.
Failure to do so may adversely affect the electronic devices or damage to them.

Start the engine of the second vehicle. Increase the engine speed slightly and
maintain at that level for approximately 5 minutes to recharge the battery of
your vehicle.

Open and close any of the doors of your vehicle with the engine switch off.

Maintain the engine speed of the second vehicle and start the engine of your
vehicle by turning the engine switch to ON.

Once the vehicle’s engine has started, remove the jumper cables in the exact
reverse order from which they were connected.

Once the engine starts, have the vehicle inspected at your Lexus dealer as soon as
possible.

9-5. If a door cannot be opened or locked

643

When tr

ouble arises

If a door cannot be opened using the door opener switch

If a door cannot be opened using the door opener switch, it can be opened
using a manual release handle.

Operating a manual release handle

NOTICE

Normally, the manual release handles cannot be used to open the doors. To enable
manual release handle operation, perform the following. If the following is not performed
and/or a manual release handle is operated with force, it may deform or be damaged.

▶

Outside the vehicle

Pull the manual release handle

to open the door.

Normally, the manual release handles cannot be used to open the doors.
To open a door, enable manual release handle operation.

→

P.646

▶

Inside the vehicle

Pull the manual release handle

twice to open the door.

Pulling the handle once will enable operation. Pulling the handle again will open the door.

9-5. If a door cannot be opened or locked

644

INFORMATION

■

Manual release handle operating conditions

●

If the vehicle is involved in a severe frontal or rear collision, manual release handle
operation will be enabled for all of the doors.
However, the manual release handle may not become operable depending on the
force of the impact and conditions of the collision.

●

When the battery voltage drops slowly while a door was unlocked
It may not work depending on how it is lowered.

●

When manual release handle operation is enabled from inside the vehicle

●

When manual release handle operation is enabled from outside the vehicle using a
mechanical key

■

Conditions which manual release handle operation is disabled

●

Normally, operation of the outside manual release handles is disabled, and they cannot
be used to open the doors.
When operation is enabled by operating a manual release handle or using a mechani-
cal key, operation will be disabled automatically if the door is opened using the door
opener switch or locked.

●

Operation of the inside manual release handles is disabled when the engine switch is
in ON, and they cannot be used to open the doors.
When operation is enabled by operating a manual release handle or using a mechani-
cal key, operation will be disabled automatically if the door is opened using the door
opener switch or locked.

9-5. If a door cannot be opened or locked

645

When tr

ouble arises

●

To prevent a door from being opened accidentally, when the engine switch is in ON,
after an inside manual release handle is operated once, operation will automatically be
disabled after approximately 1 second.

Related Links

Using the mechanical key(P. 638)

Enabling outside manual release handle operation using a mechanical key

Operation of a manual release handle can be enabled by unlocking a door with the
mechanical key.

Insert a plastic card, etc. into the gap in the
door handle to pry up the cover.

To avoid damage, do not apply excessive force to
the cover.

Remove the cover by pressing it on the rear.

Using the mechanical key, turn the lock cylin-
der to the unlock side to enable the manual
release handle operation.

The mechanical key can only be inserted in one
direction, as the key only has a groove on one
side.
If the key cannot be inserted in a lock cylinder,
turn it over and re-attempt to insert it.

9-5. If a door cannot be opened or locked

646

If the back door cannot be opened

The back door can be unlocked from the inside.

Using a flathead screwdriver, remove the
cover.

To protect the cover, place a rag between the
flathead screwdriver and the cover as shown in
the illustration.

Vehicles without a power back door:

Turn the cover.

Using a screwdriver, push the lever.

Vehicles with a power back door:

Loosen the screw and turn back the cover.

9-5. If a door cannot be opened or locked

648

If the moon roof/sunshade malfunctions

If the moon roof does not operate correctly

If the moon roof closes but then re-opens slightly

Stop the vehicle.

Press and hold the

switch.

The moon roof will close, reopen and pause for approximately 10 seconds.

Then it will close again, tilt up and pause for approximately 1 second. Finally, it will tilt
down, open and close.

Check to make sure that the moon roof completely stops and then release
the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

If the moon roof tilts down but then tilts back up

Stop the vehicle.

Press and hold the

switch until the moon roof moves into the tilt up

position and stops.

Release the switch once and then press and hold the

switch again.

The moon roof will pause for approximately 10 seconds in the tilt up position.

Check to make sure that the moon roof is completely closed and then
release the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

*1 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

*2 :

If the switch is released after the above mentioned 10 second pause, automatic
operation will be disabled. In that case, press and hold the

switch, and

the moon roof will tilt up and pause for approximately 1 second. Then it will tilt down,

open and close. Check to make sure that the moon roof is completely closed and then

release the switch.

*3 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

*4 :

If the switch is released after the above mentioned 10 second pause, automatic
operation will be disabled. In that case, press and hold the

switch, and

the moon roof will tilt up and pause for approximately 1 second. Then it will tilt down,

open and close. Check to make sure that the moon roof is completely closed and then

release the switch.

9-6. If the moon roof/sunshade malfunctions

650

If the panoramic moon roof/electronic sunshade does not operate cor-
rectly

Initializing panoramic moon roof / electronic sunshade

Stop the vehicle.

Turn the engine switch to ON.

Slide and hold the

switch or

switch forward. Continue pressing

the switch for approximately 10 seconds after the panoramic moon roof
or electronic sunshade closes and reopens. The panoramic moon roof and
electronic sunshade will start to close.

Check that the panoramic moon roof and electronic sunshade are fully
closed and release the switch.

If the moon roof does not fully close even after performing the above procedure
correctly, have the vehicle inspected by your Lexus dealer.

*1 :

If the switch is released at the incorrect time, the procedure will have to be performed

again from the beginning.

9-6. If the moon roof/sunshade malfunctions

651

When tr

ouble arises

If the rear seats does not operate correctly

Initialize rear seats (Vehicles with power seat)

Check that the seat is free of obstructions.

Fold down the seat to be initialized.

Press and hold the switch of the switch in the luggage compartment for
the seat to be initialized.

Within 10 seconds, press the switch of the second seat switch 5 times.

After 10 seconds, after a buzzer sounds 3 times, release the switch of the
switch in the luggage compartment.

Press the switch of the switch in the luggage room or the switch of the
switch in the luggage room or second seat switch to return the seatback.

During the seatback return operation, the seatback will move automatically and a
buzzer will sound.
A buzzer will sound twice when the operation is complete.
If the buzzer does not stop sounding after performing the previous procedure, have
the vehicle inspected by your Lexus dealer.

9-7. If the rear seats does not operate correctly

652

If refueling cannot be performed

If the fuel filler door cannot be opened

If the fuel filler door opener switch cannot be operated, contact your Lexus
dealer to service the vehicle. In case where refueling is urgently necessary, the
following procedure can be used to open the fuel filler door.

Remove the cover inside the luggage com-
partment by inserting a screwdriver.

When removing the cover, to prevent damage,
cover the tip of the screwdriver with a rag.

Pull the lever.

9-8. If refueling cannot be performed

653

When tr

ouble arises

If an indicator on an interior feature illuminates or flashes

When the wireless charger operation indicator light (on the charging
tray) flashes

When the wireless charger indicator light continuously flashes once per
second (orange / green)

Cause

Remedy

Poor communication be-
tween the vehicle and
wireless charger.

If the engine is running, stop the engine and then
restart it.
When the wireless charger operation indicator light
(on the charging tray)continuously flashes

When the wireless charger indicator light continuously flashes 3 times
quickly (orange)

Cause

Remedy

The following causes are possible.

●

Foreign matter detected: If a metal-
lic foreign object is detected in the
charge area, the overheat prevention
function will operate

●

Portable device not aligned correct-
ly: If the charging coil of a portable
device is not properly positioned on
the charging area, the overheat pre-
vention function of the charging coil
will operate

●

Remove the foreign object from the
charge area.

●

Remove the portable device from
the charging tray, check that the
operation indicator light changes
back to green, and then place the
portable device so that it is near the
center of the charging tray.
Also, if a case or cover is installed to
the portable device, remove it.

When the wireless charger indicator light continuously flashes 4 times
quickly (orange)

Cause

Remedy

The temperature inside the
wireless charger may have
become too high.

Stop charging, remove the portable device from
the charging tray, and wait for the temperature
to decrease before attempting to begin charging
again.

* :

If equipped

9-9. If an indicator on an interior feature illuminates or flashes

654

Towing with a tow truck

NOTICE

■

To prevent damage to the vehicle when towing using a wheel-lift type truck

When raising the vehicle, ensure adequate ground clearance for towing at the opposite
end of the raised vehicle. Without adequate clearance, the vehicle could be damaged
while being towed.

Towing a front-wheel drive vehicle with a tow truck

If towing is necessary, we recommend having your vehicle towed by your Lexus
dealer or a commercial towing service, using a wheel-lift type truck or flatbed
truck.Use a safety chain system for all towing, and abide by all state/provincial and
local laws.

WARNING

Be sure to transport the vehicle with the front wheels
raised or with all four wheels raised off the ground. If
the vehicle is towed with the front wheels contacting
the ground, the drivetrain and related parts may be
damaged.

NOTICE

■

Towing with a sling-type truck

Do not tow with a sling-type truck to prevent body
damage.

9-10. If the vehicle cannot move

657

When tr

ouble arises

Towing an all-wheel drive vehicle with a tow truck

▶

From the front

Release the parking brake.

Turn automatic mode off.

▶

From the rear

Use a towing dolly under the
front wheels.

9-10. If the vehicle cannot move

658

WARNING

Be sure to transport the vehicle with all four wheels
raised off the ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain or related
parts may be damaged, the vehicle may fly off the
truck.

NOTICE

■

Towing with a sling-type truck

Do not tow with a sling-type truck to prevent body
damage.

▶

From the front

Use a towing dolly under the
rear wheels.

9-10. If the vehicle cannot move

659

When tr

ouble arises

Towing with another vehicle

NOTICE

■

When towing a vehicle equipped with a Stop & Start system

If it is necessary to tow the vehicle with all 4 wheels on the ground, perform the following
procedure before towing the vehicle, in order to protect the system. Turn the engine
switch off and then start the engine or turn the engine switch to ON.

Emergency towing (vehicles with towing eyelet)

If a tow truck is not available in an emergency, your vehicle may be temporarily
towed using cables or chains secured to the emergency towing eyelets. This should
only be attempted on hard surfaced roads for short distances at under 18 mph (30
km/h ).
A driver must be in the vehicle to steer and operate the brakes. The vehicle's
wheels, drive train, axles, steering and brakes must be in good condition.

Situations when it is not possible to be towed by another vehicle (vehi-
cles with towing eyelet)

In the following situations, it is not possible to be towed by another vehicle using
cables or chains, as the front wheels may be locked due to the parking lock.
Contact your Lexus dealer or commercial towing service.

●

There is a malfunction in the shift control system.

●

There is a malfunction in the engine immobilizer system.

●

There is a malfunction in the smart access system with push-button start.
(

→

P.588)

●

The battery is discharged.

Lexus NX350 (2024 year). Manual in english - page 20