AUTOMOTIVE INDUSTRY RETAIL, SERVICE & REPAIR - part 36

Automotive Industry RS&R 

AURCR20900A Contribute to quality work outcomes 

 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

27

 

 
Interdependent assessment of units 
This unit may be assessed in conjunction with other common or technical units which form 
part of a work role. 
 
Underpinning knowledge 
•  General knowledge of quality systems in a workplace. 
•  General knowledge of typical loss and damage control systems. 
•  General knowledge of environmental legislative framework and environmental licence 

provisions. 

•  General knowledge of work planning processes. 
•  Working knowledge of OH&S requirements, equipment, material and personal safety 

requirements processes at the worksite. 

•  Working knowledge of enterprise quality systems and processes. 
•  Working knowledge of site environmental procedures and key constraints. 
•  Working knowledge of site environment control measures. 
 
Underpinning skills 
•  Research and interpretative skills to locate, interpret and apply relevant operational quality 

and environmental information. 

•  Questioning and active listening skills, for example when obtaining information of quality 

and environmental working practices. 

•  Plain English literacy and communication skills in relation to dealing with others involved 

in the work. 

•  Technical literacy and communication skills sufficient to interpret and apply common 

industry terminology, and interpret symbols used for quality and environmental signage. 

•  Basic problem solving skills to assess quality and environmental issues. 
 
Consistency in performance 
It is preferable that assessment reflects a process rather than an event and that it occurs over a 
period of time to cover the varying work process circumstances. Evidence of performance 
may be provided by customers, team leaders/members or other appropriate persons subject to 
agreed authentication arrangements. 
 
Context for assessment 
Assessment of this unit must be completed on-the-job or in a realistically simulated work 
environment which reflects a range of quality processes and procedures. 
 
Resource implications 
The following are required: 
• 

a workplace or simulated workplace 

• 

realistic situations requiring quality and environmental working practices 

• 

site or equivalent instructions on quality and environmental working practices 

• 

hazardous chemicals information (and/or dangerous goods if applicable) 

• 

appropriate material, tools and equipment. 

AURCR20900A Contribute to Quality Work Outcomes 

Automotive Industry RS&R 

28 

AUR99 Version 4.00 Review by 30 June 2004 

©Australian National Training Authority

 

 
Key Competencies and Application to Standards 

 

 

Level  

 1 

2 3 

Collecting, analysing and organising 
information 

• 

 

 

Communicating ideas and information 

•

 

 

 

Planning and organising activities 

• 

 

 

Working with others in teams 

•

 

 

 

Using mathematical ideas and techniques 

• 

 

 

Solving problems 

•

 

 

 

Using technology 

• 

 

 

 

Automotive Industry RS&R 

 

AURCT20200A Operate information technology systems 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

29

 

 

AURCT20200A Operate 

information technology systems 

 
Unit descriptor 

This unit covers the competency to the use and application of enterprise information 
technology systems. It requires knowledge of the hardware and software in use, and the 
ability to enter, retrieve and use information. 
 

Element Performance 

Criteria 

1. 

Use enterprise information 
technology system 

 

1.1  Knowledge of the enterprise information 

technology system(s) is accurately 
demonstrated and conveyed to other staff 
members. 

1.2  Hardware is accurately identified and operated 

according to manufacturer/component supplier 
specifications and enterprise procedures. 

1.3  Software, including databases, menus and 

Electronic Data Interchange (EDI), is 
accurately identified and used according to 
manufacturer/component supplier 
specifications and enterprise procedures. 

1.4  Application and uses of software available is 

accurately identified and used according to 
enterprise procedures. 

1.5  Data is transmitted according to EDI 

procedures. 

1.6  Keyboard skills are used accurately to enter 

information by enterprise policies. 

1.7  Back up procedures are regularly performed 

according to enterprise procedures. 

 

2. Edit/update 

information 

 

2.1 

Information to be edited/updated is correctly 
identified according to enterprise procedures. 

2.2 

Information on system is accurately 
edited/updated according to enterprise 
procedures. 

 

3. Solve 

problems 

 

3.1  Equipment/hardware/software faults are 

identified and rectified where possible or 
expert assistance sought without delay. 

3.2  Maintenance program for hardware and 

software systems are monitored and 
implemented according to 
manufacturer/component supplier 
specifications and enterprise procedures. 

3.3  Routine problems are handled using 

appropriate problem solving techniques and 
referred to appropriate personnel. 

3.4  Assistance is positively and actively provided 

to staff as problems arise. 

 

AURCT20200A Operate Information Technology Systems 

Automotive Industry RS&R 

30 

AUR99 Version 4.00 Review by 30 June 2004 

©Australian National Training Authority

 

 
Range of Variables 

Enterprise 
Enterprises may vary in size, type and location and in their range of products and services. 
 
Information technology systems 
Systems used may be centrally based, location based or networked. Systems may be 
loaded/downloaded electronically or manually. Communications may be by network or by the 
internet. 
 
Types of software may include menus, databases or EDI. 
 
Equipment 
This may include a range of personal computers and computer terminals, which may be stand 
alone or networked.  
Information technology equipment may also include scanning equipment, bar coding 
equipment, point of sale terminals and pricing equipment. 
 
System problems 
These may relate to hardware faults, breakdowns, software faults or staff abilities/training. 
Problems may be solved by routine procedures, manufacturer/component supplier 
recommendations, lateral thinking or referral to a specialist/expert. 
 
Sources of information  
These may include enterprise policies and procedures in regard to information technology 
systems. 
These may also include OH&S requirements, particularly in regard to use of screen based 
equipment, and may also include industry codes of practice.  
 
Staff 
Staff may be full-time, part-time or casual and vary in terms of staff training, in staffing 
levels, eg. staff shortages and in the range of responsibilities for information technology 
systems. Staff may be operating in routine or busy trading conditions. 
 
Information 
Information to be entered may include staffing information, customer details/records 
including names, addresses and profiles, stock records, stock transfers, orders, delivery 
details.  

 
Evidence Guide 

Critical aspects 
It is essential that competence in this unit signifies the ability to transfer the competency to 
changing circumstances and to respond to unusual circumstances in the critical aspects of: 
•  consistently applying enterprise policies and procedures in regard to information 

technology systems, including resolution of systems faults and accessing/entering 
information on the enterprise systems 

•  following requirements of relevant legislation requirements. 
 
Interdependent assessment of units 
This unit may be assessed in conjunction with other units that form part of the job role or 
function. 

Automotive Industry RS&R 

 

AURCT20200A Operate information technology systems 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

31

 

 
Underpinning knowledge 
•  Operational knowledge of enterprise policies and procedures in regard to use of enterprise 

information technology systems, including: 

–  use and maintenance of hardware and software systems 
–  solutions to problems/breakdowns 
–  operation of equipment. 

•  Operational knowledge of relevant legislation requirements for OH&S, including use of 

screen-based equipment. 

 
Underpinning skills 
•  Plain English literacy skills in regard to interpreting documentation and completing 

reports or documents. 

•  Problem solving skills related to hardware and software problems. 
•  Technical skills in the operation of enterprise information technology hardware and 

software and the use, application and operation of relevant databases, menus and EDI. 

 
Consistency in performance 
It is preferable that assessment reflect a process rather than an event and that it occurs over a 
period of time to cover the varying circumstances. Evidence of performance may be provided 
by customers, team leaders/members or other appropriate persons subject to agreed 
authentication arrangements. 
 
Context for assessment 
The elements of competency contain both knowledge and practical components. The 
knowledge components may be assessed off the job. The practical components should be 
assessed on the job or in a realistically simulated work environment. 
•  Evidence is best gathered using the products, processes and procedures of the individual 

workplace context as the means by which the candidate achieves industry competencies. 

 
Resource implications 
The following are required: 
•  a workplace or simulated workplace 
•  relevant documentation, such as enterprise policies and procedures manuals relating to 

information technology systems, legislation requirements, industry codes of practice, 
hardware and software manuals 

•  information technology systems 
•  a qualified workplace assessor. 

 
Key Competencies and Application to Standards 

 

 

Level  

 1 

2 3 

Collecting, analysing and organising 
information 

 

•

 

 

Communicating ideas and information 

 

•

 

 

Planning and organising activities 

 

•

 

 

Working with others in teams 

 

•

 

 

Using mathematical ideas and techniques 

 

•

 

 

Solving Problems 

 

•

 

 

Using technology 

 

•

 

 

 

 

 

 

Automotive Industry RS&R 

 

AURT2800A Remove, repair and refit tyres and tubes (plant machinery) 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

243 

 

AURT2800A Remove, 

repair 

and refit tyres and tubes 

(plant machinery) 

Unit descriptor 

This unit covers the competency to required to remove and refit 
tyres and tubes from wheel rims, inspect tyres and tubes to 
assess repairability and perform minor tyre and tube repairs. 

 

ELEMENT PERFORMANCE 

CRITERIA 

1.  Prepare for work 

1.1 

Work instructions are used to determine job requirements 
including job sheets, quality and quantity of material 

1.2 

Job specifications are read and interpreted 

1.3 

OH&S requirements including safety cages, personal 
protection needs, are observed throughout the work 

1.4 

Material for repairs and replacements are selected and 
inspected for quality 

1.5 

Correct hand, power tools and safety equipment for safe 
use 

1.6 

Products are determined to minimise waste material 

1.7 

Procedures are identified for maximising energy 
efficiency whilst completing the job 

2.  Remove and refit/ 

replace tyres and tubes 

2.1 

Removal and refitting/replacement of tyres and tubes is 
achieved without causing damage to any component or 
system 

2.2 

Correct information is accessed and interpreted from 
appropriate manufacturer/component supplier 
specifications. 

2.3 

Identify, locate and purge toxic fill substances according 
to OH&S requirements and manufacturer/component 
supplier specifications 

2.4 

Removal and refitting/replacement is to be carried out 
according to manufacturer/component supplier 
specifications for methods, fasteners, tools and 
equipment used and tolerances relevant to the 
component/assembly 

2.5 

Appropriate workplace documentation is completed and 
dealt with relevant to removal and refitting/replacement 
outcomes 

2.6 

All removal and refitting/replacement activities are 
carried out according to industry regulations/guidelines, 
OH&S legislation, legislation and enterprise 
procedures/policies 

AURT2800A Remove, repair and refit tyres and tubes (plant machinery) 

ELEMENT PERFORMANCE 

CRITERIA 

2. Remove 

and 

refit/replace tyres and 
tubes (continued) 

2.7  Company liability in relation to tyre/tube removal and 

refitting/replacement is known 

3. 

Inspect tubes and tyres 
to assess repairability 

3.1  Tyres and tubes are inspected without causing damage to 

any component or system 

3.2  Correct information is accessed and interpreted from 

appropriate manufacturer/component supplier 
specifications 

3.3  Appropriate workplace documentation is completed and 

dealt with relevant to inspection outcomes 

3.4  Inspections and tests are carried out according to 

manufacturer/component supplier specifications for 
methods, tools and equipment used relevant to the 
application 

3.5  All inspection activities are carried out according to 

industry regulations/guidelines, OH&S legislation, 
legislation and enterprise procedures/policies 

3.6  Tyres are correctly assessed as major, minor or 

unrepairable in relation to tyre repair 

3.7  Company liability in relation to tyre inspection is known 

4. 

Carry out minor tube 
and tyre repair 

4.1  Tyre and tube repairs are completed without causing 

damage to any component or system 

4.2  Correct information is accessed and interpreted from 

appropriate manufacturer/component supplier 
specifications 

4.3  Repair or replacement of tubes and tyres is to be carried 

out according to manufacturer/component supplier 
specifications for methods, tools and equipment used and 
tolerances relevant to the application 

4.4  Appropriate workplace documentation is completed and 

dealt with relevant to repair outcomes 

4.5  All repair activities are carried out according to industry 

regulations/guidelines. OH&S legislation, legislation and 
enterprise procedures/policies