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AUTOMOTIVE INDUSTRY RETAIL, SERVICE & REPAIR - part 4

Automotive Industry RS&R

Competency Standards

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

COMPETENCY

STANDARD

NUMBER

CLUSTER TITLE BY NUMERICAL ORDER

(V)olume

and

Page No

66 Literacy/Numeracy

AUR51179A

Write routine texts in the workplace

V3 – 371

AUR51356A

Read in the workplace

V3 – 373

AUR51677A

Use numbers in the workplace

V3 – 375

67 Problem

Solving

AUR52327A

Identify, clarify and resolve problems

V3 – 379

68 Automotive

Administration

AUR54178A

Use and maintain workplace office equipment

V3 – 383

69 Vehicle Insurance

AUR56633A

Investigate and assess automotive insurance claims

V3 – 385

AUR56661A

Recover claim losses

V3 – 389

AUR56754A

Provide and maintain automotive insurance policies

V3 – 393

AUR56854A

Provide vehicle finance

V3 – 397

70 Scheduling

AUR57902A

Allocate work

V3 – 401

71 Staffing/Personnel

AUR59114A

Contribute to assessment of staff competencies

V3 – 405

AUR59211A

Coach staff on the job

V3 – 407

AUR59350A

Conduct information sessions

V3 – 411

AUR59414A

Contribute to recruitment/selection of new staff

V3 – 413

AUR59554A

Provide technical guidance

V3 – 417

AUR59647A

Coordinate work activities

V3 – 421

AUR59710A

Coordinate health and safety practices in the workplace

V3 – 425

72 Continuous

Improvement

AUR61101A

Adapt work processes to new technologies

V3 – 429

AUR61230A

Inspect technical quality of work

V3 – 433

AUR61337A

Maintain quality systems

V3 – 437

AUR61447A

Participate in improving workplace productivity

V3 – 441

AUR61510A Coordinate

improvement

of workplace productivity

V3 – 443

AUR61614A

Contribute to business improvement

V3 – 447

73 Automotive

Customer

Service

AUR62721A

Establish customer requirements of a complex nature

V3 – 451

AUR62807A

Build customer relations

V3 – 455

AUR62910A

Coordinate delivery of products and services to customers

V3 – 459

AUR63037A

Maintain customer feedback system

V3 – 463

AUR63238A

Manage complex customer issues

V3 – 465

AUR63337A

Maintain business image

V3 – 469

Competency Standards

Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004

©Australian National Training Authority

COMPETENCY

STANDARD

NUMBER

CLUSTER TITLE BY NUMERICAL ORDER

(V)olume

and

Page No

74 Vehicle

Inspection/Assessment/Quotations

AUR65116A

Determine vehicle damage and recommend repair procedures

V3 – 473

AUR65130A

Inspect vehicle systems/components and determine preferred repair action

V3 – 475

AUR65230A

Inspect paint and/or trim and/or accessories and ascertain recommended repair
procedures

V3 – 479

AUR65349A

Prepare written repair quotation

V3 – 481

AUR65416A Determine

availability, location and price of replacement parts/components

V3 – 483

AUR65508A

Carry out vehicle safety/roadworthy inspection

V3 – 485

AUR65722A

Estimate complex jobs

V3 – 489

75 Diagnosis

AUR66108A

Carry out diagnostic procedures

V3 – 493

AUR66208A

Carry out diagnoses of complex system faults

V3 – 497

76 Complex

Systems

AUR66671A Service/repair

complex

systems

V3 – 501

RS&R Sector of Automotive Industry

AUR70125B Follow

Workplace

Occupational Health and Safety procedures

V3 – 505

AUR70278A

Use and maintain workplace tools and equipment

V3 – 511

AUR70314A Contribute

workplace communication

V3 – 515

AUR70421A

Establish relations with customers

V3 – 517

AUR70508A

Carry out manual handling operations

V3 – 521

AURCR20051A

Work effectively with others

V4 – 19

AURCR20900A

Contribute to quality work outcomes

V4 – 25

AURCT20200A

Operate information technology systems

V4 – 29

AURT2818A

Comply with laws, regulations and codes of practice relating to the industry

V4 – 295

78 Automotive

Technology

AURT4770A

Analyse and evaluate gas fuel system faults

V4 – 407

AURT5700A

Analyse and evaluate light vehicle steering and suspension system faults

V4 – 415

AURT5701A

Analyse and evaluate light vehicle driveline system faults

V4 – 423

AURT5702A

Analyse and evaluate light vehicle engine and fuel system faults

V4 – 431

AURT5703A

Analyse and evaluate light vehicle braking system faults

V4 – 439

AURT5710A

Analyse and evaluate heavy vehicle steering and suspension system faults

V4 – 447

AURT5711A

Analyse and evaluate heavy vehicle transmission system faults

V4 – 455

AURT5712A

Analyse and evaluate heavy vehicle engine and fuel system faults

V4 – 463

AURT5713A

Analyse and evaluate heavy vehicle braking system faults

V4 – 471

AURT5720A

Analyse and evaluate wheeled mobile plant steering and suspension system
faults

V4 – 479

AURT5721A

Analyse and evaluate wheeled mobile plant transmission system faults

V4 – 487

AURT5722A

Analyse and evaluate mobile plant engine and fuel system faults

V4 – 495

AURT5723A

Analyse and evaluate tracked mobile plant transmission, steering and braking
system faults

V4 – 503

AURT5724A

Analyse and evaluate tracked mobile plant undercarriage and suspension
system faults

V4 – 511

Automotive Industry RS&R

Competency Standards

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

COMPETENCY

STANDARD

NUMBER

CLUSTER TITLE BY NUMERICAL ORDER

(V)olume

and

Page No

78 Automotive

Technology (continued)

AURT5725A

Analyse and evaluate wheeled mobile plant braking system faults

V4 – 519

AURT5726A

Analyse and evaluate mobile plant hydraulic system faults

V4 – 527

AURT5730A

Analyse and evaluate motorcycle steering, suspension and frame system
faults

V4 – 535

AURT5731A

Analyse and evaluate motorcycle engine and transmission system faults

V4 – 543

AURT5732A

Analyse and evaluate motorcycle electrical/electronic system faults

V4 – 553

AURT5733A

Analyse and evaluate motorcycle braking system faults

V4 – 561

AURT5735A

Analyse and evaluate light marine hydraulic system faults

V4 – 569

AURT5736A

Analyse and evaluate light marine transmission system faults

V4 – 577

AURT5737A

Analyse and evaluate light marine engine and powerhead system faults

V4 – 585

AURT5738A

Analyse and evaluate light marine hull performance and stability system
faults

V4 – 593

AURT5740A

Develop and apply mechanical systems modification

V4 – 601

AURT5741A

Develop and apply hydraulic systems modification

V4 – 609

AURT5742A

Develop and apply pneumatic systems modification

V4 – 617

AURT5750A

Analyse and evaluate electrical and electronic faults in stability/steering/
suspension systems

V4 – 625

AURT5751A

Analyse and evaluate electrical and electronic faults in electric over hydraulic
systems

V4 – 633

AURT5752A

Analyse and evaluate electrical and electronic faults in engine management
systems

V4 – 641

AURT5753A

Analyse and evaluate electrical and electronic faults in transmission/driveline
systems

V4 – 649

AURT5754A

Analyse and evaluate electrical and electronic faults in braking systems

V4 – 657

AURT5755A

Analyse and evaluate electrical and electronic faults in safety systems

V4 – 665

AURT5756A

Analyse and evaluate electrical and electronic faults in monitoring/protection
systems

V4 – 673

AURT5758A

Analyse and evaluate electrical and electronic faults in convenience and
entertainment systems

V4 – 681

AURT5759A

Analyse and evaluate electrical and electronic faults in theft deterrent systems

V4 – 689

AURT5760A

Analyse and evaluate electrical and electronic faults in electric and hybrid
vehicle systems

V4 – 697

AURT5761A

Analyse and evaluate electrical and electronic faults in climate control
systems

V4 – 705

AURT5765A

Develop and apply electrical systems modification

V4 – 713

AURT5766A

Develop and apply electronic systems modification

V4 – 721

AURT5771A

Develop and apply gas fuel systems modification

V4 – 729

AURT5773A

Evaluate and select bodywork materials, equipment and processes

V4 – 737

AURT5775A

Prepare technical reports

V4 – 743

AURT5776A

Develop and document technical specifications and procedures

V4 – 749

AURT5777A

Identify and calculate total costs of work

V4 – 755

Competency Standards

Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004

©Australian National Training Authority

COMPETENCY

STANDARD

NUMBER

CLUSTER TITLE BY NUMERICAL ORDER

(V)olume

and

Page No

79 Environment

AURC1501A

Identify environmental regulations and best practice in a workplace or business

V4 – 1

AURC2501A

Apply environmental regulations and best practice in the automotive industry

V4 – 5

AURC4501A

Plan and manage compliance with environmental regulations and best practice
in a workplace or business

V4 – 11

AURT2501A

Apply environmental regulations and best practice in the marine service
industry

V4 – 237

AURT3501A

Implement and monitor environmental regulations and best practice in the
marine repair industry

V4 – 319

AURT3502A

Implement and monitor environmental regulations and best practice in the
automotive mechanical industry

V4 – 325

AURT4501A

Plan and manage compliance with environmental regulations and best practice
in the marine repair and service industry

V4 – 391

AURT4502A

Plan and manage compliance with environmental regulations and best practice
in the mechanical repair industry

V4 – 399

AURV2501A

Apply environmental regulations and best practice in the body repair industry

V4 – 761

AURV3501A

Implement and monitor environmental regulations and best practice in the body
repair industry

V4 – 793

AURV4501A

Plan and manage compliance with environmental regulations and best practice
in the body repair industry

V4 – 805

80 Motorsport/Performance

Enhancement

AURM2400A

Operate in a motorsport environment

V4 – 33

AURM2401A

Set up and dismantle temporary work location and equipment

V4 – 41

AURM3402A

Assemble and prepare a competition vehicle

V4 – 47

AURM3403A

Collect and log motorsport data

V4 – 55

AURM3404A

Comply with motorsport team and event safety requirements

V4 – 63

AURM3405A

Conduct non-destructive testing

V4 – 69

AURM3406A

Construct hose/pipe assemblies for competition vehicles

V4 – 75

AURM3407A

Coordinate operations of a motorsport team

V4 – 83

AURM3408A

Perform competition vehicle preparation procedures at an event

V4 – 89

AURM3409A

Perform pit lane/service area operations

V4 – 97

AURM3410A

Perform torquing and fastening

V4 – 105

AURM3411A

Prepare competition vehicle and support equipment for transportation

V4 – 111

AURM4412A

Analyse and repair complex performance driveline systems

V4 – 117

AURM4413A

Analyse and repair complex performance fuel systems

V4 – 125

AURM4414A

Manage motorsport data acquisition

V4 – 133

AURM4415A

Manage personal presentation and development

V4 – 141

AURM4416A

Manage the preparation of a competition vehicle

V4 – 147

AURM4417A

Prepare competition vehicle suspension

V4 – 153

AURM4418A

Select and prepare tyres and wheels for motorsport applications

V4 – 161

AURM4419A

Test engines using a dynamometer

V4 – 169

AURM4420A

Test suspension dampers using a dynamometer

V4 – 175

AURM5421A

Apply aerodynamic and vehicle dynamic principles and effects to competition
vehicles

V4 – 181

AURM5422A Determine

material

suitability for competition vehicle component

construction

V4 – 189

AURM5423A

Manage motorsport operations

V4 – 197

AURM5424A

Manage motorsport team development

V4 – 205

AURM5425A

Manage motorsport team media liaison

V4 – 213

AURM5426A

Manage motorsport team promotional partnerships and marketing

V4 – 219

AURM5427A

Manage team pit lane/service area operations

V4 – 225

AURM5428A

Prepare and implement race strategies

V4 – 231

Automotive Industry RS&R

Competency Standards

©Australian National Training Authority

AUR99 Version 4.00 Review by 30 June 2004

NDEX TO

ROSS

-I

NDUSTRY

TANDARDS

BUSINESS SERVICES INDUSTRY SECTOR

CURRENT

INDUSTRY

ENDORSED

NUMBER

(V)olume

and

Page No

BSACOM101A

Receive and pass on message to facilitate communication flow

V3 – 523

BSACOM201A Receive and pass on oral messages to facilitate effective routine

communication

V3 – 525

BSACOM301A

Collect and provide information to facilitate communication flow

V3 – 527

BSACOM302A

Take dictation to produce a text

V3 – 529

BSAENT101A

Apply knowledge of enterprise to complete routine administrative tasks

V3 – 531

BSAENT201A

Apply knowledge of enterprise to promote its products and services

V3 – 533

BSAENT301A

Provide information and advice regarding the products/services of the
enterprise to meet client needs

V3 – 535

BSAENT302A

Process client complaints to ensure the goals of the enterprise are met

V3 – 537

BSAFIN101A

Prepare routine financial documents

V3 – 539

BSAFIN201A Prepare

and

process

financial documents for cash flow and accounting records

V3 – 541

BSAFIN301A

Maintain daily financial records for accounting purposes

V3 – 543

BSAFIN302A

Monitor cash control for accounting purposes

V3 – 545

BSAFIN303A

Monitor stock levels to maintain enterprise activities

V3 – 547

BSAINF101A

Handle mail to facilitate communication

V3 – 549

BSAINF102A Handle

information to maintain access to and security of records

V3 – 551

BSAINF201A

Handle mail to facilitate information flow

V3 – 553

BSAINF301A

Maintain information records system to ensure its integrity

V3 – 555

BSAORG101A

Follow established work schedules to achieve designated team/section goals

V3 – 557

BSAORG201A

Organise own work schedule to achieve designated team/section goals

V3 – 559

BSAORG301A

Coordinate own work schedule with that of others to achieve agreed
team/section goals

V3 – 561

BSAORG302A

Organise schedule on behalf of others to achieve team/section goals

V3 – 563

BSATEC101A

Operate a range of office equipment to complete routine tasks

V3 – 565

BSATEC102A

Access and retrieve computer data

V3 – 567

BSATEC201A

Select, operate and maintain a range of office equipment to complete a range of
tasks

V3 – 569

BSATEC202A

Operate a computer to gain access to and retrieve data

V3 – 571

BSATEC203A

Operate a computer to produce simple documents

V3 – 573

BSATEC204A

Organise the copying and collating of documents

V3 – 577

BSATEC301A

Use the advanced functions of a range of office equipment to complete daily
tasks

V3 – 579

BSATEC401A

Produce complex documents

V3 – 581

BSATEM101A

Participate in a team to achieve designated tasks

V3 – 583

BSATEM201A

Participate in allocation and completion of team tasks

V3 – 585

BSATEM301A

Negotiate with team members to allocate and complete tasks to achieve team
goals

V3 – 587

BSBCMN206A

Process and maintain workplace information

V3 – 589

BSBCMN208A

Deliver a service to customers

V3 – 595

BSBCMN307A

Maintain business resources

V3 – 601

BSBCMN309A

Recommend products and services

V3 – 607

BSBSLS301A

Develop product knowledge

V3 – 615

BSBSLS302A Identify

sales

prospects

V3 – 621

BSBSLS304A Secure

prospect

commitment

V3 – 627

Competency Standards

Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004

TOURISM/HOSPITALITY INDUSTRY SECTOR

CURRENT

INDUSTRY

ENDORSED

NUMBER

(V)olume

and

Page No

THHBCC01A

Use basic methods of cookery

V3 – 633

THHBCC02A

Prepare appetisers and salads

V3 – 635

THHBCC12A

Prepare diet-based and preserved foods

V3 – 637

THHBFB01A

Operate bar

V3 – 639

THHBFB01AA

Clean and tidy bar areas

V3 – 643

THHBFB02/3A

Provide food and beverage service

V3 – 645

THHBFB02/3AA Provide a link between kitchen and service areas

V3 – 649

THHBKA01A

Organise and prepare food

V3 – 651

THHBKA02A

Present food

V3 – 653

THHCOR01A

Work with colleagues and customers

V3 – 655

THHGGA06A

Receive and store stock

V3 – 657

THHGHS01A Follow

workplace

hygiene procedures

V3 – 661

THHGHS02A Clean

premises

and equipment

V3 – 663

PROPERTY SERVICES INDUSTRY SECTOR

CURRENT

INDUSTRY

ENDORSED

NUMBER

(V)olume

and

Page No

PRMCL01A Maintain

hard

floor surfaces

V3 – 665

PRMCL03A

Replace hard floor finish

V3 – 669

PRMCL12A

Wash external surfaces to remove all visible dirt and grime

V3 – 673

PRMCL17A

Maintain wet area in an odour free, soil and hazard free condition

V3 – 677

PRMCL20A

Undertake pressure wash to remove excessive or oil based soil

V3 – 681

PRMCL21A

Maintain industrial machinery in a soil free condition

V3 – 685

PRMCL35A

Maintain a cleaning storage area

V3 – 689

METAL AND ENGINEERING INDUSTRY SECTOR

CURRENT

INDUSTRY

ENDORSED

NUMBER

(V)olume

and

Page No

MEM2.16C5A

Interpret quality specifications and manuals

V3 – 691

MEM5.10AA

Undertake fabrication, forming, bending and shaping

V3 – 695

MEM8.10AA

Manually finish/polish materials

V3 – 699

MEM8.12AA

Prepare surfaces by abrasive blasting (basic)

V3 – 703

MEM8.1AA

Wire, jig and barrel load/unload work

V3 – 707

MEM8.2AA

Pre-treat work for subsequent surface coating

V3 – 709

MEM8.3AA

Finish work using acidic/alkaline electroplating solution

V3 – 711

MEM8.5AA

Prepare and produce specialised coatings electrolytically

V3 – 717

MEM8.6AA

Produce clear and/or coloured and/or sealed anodised films on aluminium

V3 – 719

MEM8.8AA

Operate and control surface finishing waste treatment process

V3 – 723

Automotive Industry RS&R

AURC2501A Apply environmental regulations and best practice in a workplace or business

AUR99 Version 4.00 Review by 30 June 2004

AURC2501A

Apply environmental regulations and best
practice in a workplace or business

Unit descriptor

This unit covers the competency to identify and apply
environmental regulations and avoid potential hazards in a
workplace or business.

ELEMENT PERFORMANCE

CRITERIA

1. Apply relevant

environment
regulations

1.1

Reasons for ethical environmental practice in a
workplace or business are identified

1.2

Environmental responsibilities of employees in a
workplace or business are identified

1.3

Penalties for individual breaches of the legislation are
identified

1.4

Waste is minimised, waste materials including solids,
sludge and biological material are sorted and stored in
appropriate bins for recycling or disposal

1.5

Packaging on goods received is sorted and disposed of
appropriately

2. Identify and avoid

hazards to stormwater

2.1

No waste water or contaminants are allowed to enter the
stormwater system

2.2

All parts and components containing environmentally
hazardous material are stored undercover in a sealed and
bunded or drained treatment area

2.3

All liquid wastes are drained into appropriate storage or
recycling containers

2.4

Spill kit is located and used as needed to prevent
stormwater contamination

2.5

Spills are cleaned immediately and the workplace is kept
clean to prevent unintentional stormwater pollution

3. Identify and avoid

hazards to air quality

3.1

Hazards of air borne particles are identified, minimised
and contained

3.2

Hazards gases and fumes are identified, minimised and
contained

4. Identify and avoid

noise hazards

4.1 Noise creating activities are minimised and carried out

within approved operating hours

AURC2501A Apply environmental regulations and best practice in a workplace or business

Automotive Industry RS&R

AUR99 Version 4.00 Review by 30 June 2004

RANGE STATEMENT

The Range Statement provides advice to interpret the scope and context of this unit of
competency, allowing for differences between enterprises and workplaces. It relates to the unit
as a whole and facilitates holistic assessment. The following variables may be present for this
particular unit:

Automotive business

• Any automotive business excluding body repair, marine

and mechanical involving the removal of components
containing oils or other fluids

Unit scope

•

Work involves the normal activities of an automotive
business including the occupations of glazing, accessory
fitting, window tinting, trimming and bicycles

This unit is applicable to Certificate II qualifications. Other
specific environmental competency standards apply to
marine, paint and panel preparation and some mechanical
stream qualifications involving the removal of components
containing oils or other fluids

Unit context

• OH&S requirements, material safety data sheets,

hazardous substances and dangerous goods code and safe
operating procedures

• Work is carried out in accordance with legislative

obligations, environmental legislation, relevant health
regulations, manual handling procedures and organisation
insurance requirements

• Work requires individuals to demonstrate discretion,

judgement and problem solving skills in undertaking
environmentally sound work practices

• Competency may be demonstrated in any workplace or

business excluding, body repair, marine, mechanical
involving the removal of components containing oils or
other fluids

Tools and equipment

• Tools and equipment are to include spill kits and recycling

containers

Material

• Material safety data sheets

Personal protective
equipment

• Personal protective equipment is to include that prescribed

under legislation, regulations and enterprise policies and
practices

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