AUTOMOTIVE INDUSTRY RETAIL, SERVICE & REPAIR - part 1

AUTOMOTIVE INDUSTRY 

RETAIL, SERVICE & REPAIR 

VOLUME 4 

TRAINING PACKAGE CODE 

AUR 99 

Endorsed by the National Training Framework Committee and agreed by Ministers 13/09/1999. 

This training package is to be reviewed by 30/06/2004. 

This material contained within this volume is part of the endorsed component of the training package, this 

volume should not be used in isolation, but should be used in the context of the whole training package 

 

© Australian National Training Authority (ANTA), 1999 
This work has been produced with the assistance of funding provided by the Commonwealth 
Government through ANTA. 
• 

An individual may make a photocopy of all or part of the work for their personal use. 

• 

A Registered Training Organisation may make photocopies of all or part of the work for 
the teaching purposes of that organisation, including for supply to its students provided 
that any consideration does not exceed the marginal cost of preparation, reproduction, 
assembly and delivery. 

Except as permitted under the Copyright Act 1968, all other rights are reserved.  Requests for 
permission may be directed to: 
Australian National Training Authority 
Level 11, AMP Place 
10 Eagle Street 
BRISBANE, QLD 4000 
Phone: (07) 3246 2300 Fax: (07) 3246 2490 
This work is the result of wide consultations with Australian industry participants.  It is a 
collaborative view and does not necessarily represent the view of ANTA or any specific body.  
For the sake of brevity it may omit factors which could be pertinent in particular cases. 
While care has been taken in the preparation of this Training Package, ANTA and the original 
developer do not warrant that any licensing or registration requirements specified here are 
either complete or up-to-date for your State or Territory.  ANTA and the original developer 
do not accept any liability for any damage or loss (including indirect and consequential loss) 
incurred by any person as a result of relying on the information contained in this Training 
Package. 
This Training Package should not be regarded as professional advice and it should not be 
relied upon in any important matter without obtaining appropriate advice relevant to your 
circumstances. 

Published by:  Australian Training Products Ltd 

Level 25, 150 Lonsdale St 
Melbourne 3000 
Phone: +61 3 96550600   Fax: +61 3 9639 4684 
www.atpl.net.au  e-mail: sales@atpl.net.au 

First published: October 1999 
Stock Code Number: atp9146 
ISBN: 0 642 80057 X 

AUR99 Automotive Industry Retail, Service and Repair Training Package V4 (5 Volume Set) 

Printed by: Document Printing Australia, Melbourne, Australia 
AESharenet Code:   P 
Print Version No: 

4 

 14/10/2003 

 

 
 
 
 
 
 
 
 
 
 
 

 

IMPORTANT 

 

Training packages are not static documents.  Changes are made periodically to reflect the latest industry 

practices. 

 

Before commencing any form of training or assessment, you must ensure delivery is from the current version of 

the Training Package. 

 

To ensure you are complying with this requirement : 
 

Check the Print Version Number  just below the copyright statement on the imprint pages of your current 

Training Package. 

 

Access the ATP website  (http://www.atpl.net.au) and check the latest Print Number.   

 

In cases where the Print Version Number is later than yours, the Print Version Modification History in the 

Training Package sample on the ATP website will indicate the changes that have been made.  

The Modification History is also available on the website of the developer of the Training Package: Automotive 

Training Australia  http://ata@automotivetraining.org.au 

 

The National Training Information Service (http://www.ntis.gov.au) also displays any changes in Units of 

Competency and the packaging of qualifications. 

Automotive Industry RS&R  

 

Competency Standards  

 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

5

 

 

 

Volume 4 

Competency Standards  

Cannot be read in isolation 

referring to Qualifications 

Framework in Volume 1 

 

 

Competency Cluster Groups 78 – 80 

Continuous Improvement Standards 

 

78 Automotive 

Technology 

79 Environment 
80 Motorsport 

 
 
 

Volume 1 

User Guide 

 Assessment 

Guidelines 

 Qualifications 

Framework 

 
 

Volume 2 

Competency Standards 

Cannot be read in isolation 

referring to Qualifications 

Framework in Volume 1 

 

 

Competency Cluster Groups 1 – 49 

 

1 Maintenance 
2 

Engines - General 

3 Cooling 
4 Radiators 
5 

Fuel Systems – Petrol 

6 

Fuel Systems – Diesel 

7 

Fuel Systems – Gas 

8 Emission 
9 Exhaust 
10 Forced 

Induction 

11 Clutch 
12  Transmissions - Manual 
13  Transmissions - Automatic 
14  Transmissions - Marine 
15  Transmissions - Hydrostatic 
16 Bicycle 

Hubs 

17 Hydraulics 
18 Pneumatics 
19 Brakes 
20  Brakes – Drums, Discs and Linings 
21  Brakes – Air 
22  Brakes – Electric 
23  Brakes – Bicycle, Mechanical 
24  Brakes – Bicycle, Hydraulic 
25  Final Drive Assemblies 

26 Driveline 
27 Propeller 

Drives 

28 Jet 

Drives 

29 Drivetrain 

- 

Bicycles 

30 Steering 
31  Steering - Bicycles 
32 Suspension 
33 Suspension 

- 

Bicycles 

34 Wheel 

Alignment 

35  Tyres and Rims 
36  Tyres and Wheels - Bicycles 
37 Electrical 
38 Ignition 
39 Electronics 
40 Air 

Compressor 

41 Air 

Conditioning 

42 Refrigeration 
43 Welding 
44 Fabrication 
45 Drawings 
46 Measuring 
47 Body 

Repair 

48 Frame 

Repairs 

49 Vehicle 

Salvage 

Competency Standards   

 

Automotive Industry RS&R

 

 

AUR99 Version 4.00 Review by 30 June 2004 

©Australian National Training Authority 

2 

 

Volume 3 

Competency Standards 

Cannot be read in isolation 

referring to Qualifications 

Framework in Volume 1 

 

 

Competency Cluster Groups 50 – 77 

Cross-industry standards 

 

50 Paint/Refinish 
51 Trim 
52 Detailing/Presentation 
53 Accessories 
54 Glass/Windscreens/Tinting 
55 Machining 
56 Electroplating 
57 Trailers 
58 Stock 

Control 

59 Materials 

Handling 

60 Vehicle 

Sales 

61 Vehicle 

Purchasing 

62  Outdoor Power Equipment 
63 Marine 
64 Pumping 

Systems 

65 Automotive 

Cleaning 

66 Literacy/Numeracy 
67 Problem 

Solving 

68 Automotive 

Administration 

69 Vehicle 

Insurance 

70 Scheduling 
71 Staffing/Personnel 
72 Continuous 

Improvement 

73  Automotive Customer Service 
74 Vehicle 

Inspection/Assessment/ 

Quotations 

75 Diagnosis 
76 Complex 

Systems 

77  RS&R Sector of Automotive 

Industry 

 
 

Automotive Industry RS&R  

 

Competency Standards  

 

©Australian National Training Authority 

 AUR99 Version 4.00 Review by 30 June 2004 

3

 

3

 

 

MODIFICATION HISTORY – ENDORSED MATERIALS 

Please refer to the National Training Information Service for the latest version of Units of Competency and Qualification 

information (http://www.ntis.gov.au).

 

AUR99 Automotive Retail, Service & Repair 

Training Package  

Sheet: 1 of 6 

Version 

Date of 

Release 

Aut

h

orisat

ion:

 

Comments 

 

4 

 
14/10/2003 

 
NTQC 

 
Summary of Modifications 
  1 x Change of Qualification packaging rule 
27 x Revision of Qualifications 
  4 x Replacement of competency standards 
  4 x Splitting of competency standards 
  6 x New Qualifications 
91 x New competency standards 
  3 x Newly imported competency standards 
 
Modification Details 
Change of Qualification packaging rule (See Volume 1) 

• 

Changed packaging rules applicable to the compulsory stream 
AUR31499 (Sales – Vehicle) 

 
Revision of Qualifications (See Volume 1) 

• 

AUR23708A removed from compulsory stream of AUR20899 Cert 
II in Automotive (Mechanical – Cylinder head reconditioning) & 
AURT3813A & AURT3814A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR20999 Cert 
II in Automotive (Mechanical – Driveline) & AURT3810A & 
AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR21099 Cert 
II in Automotive (Mechanical – Exhaust Fitting & Repair) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR04166A, AUR04170A & AUR23608A, removed from 
compulsory stream of AUR21199 Cert II in Automotive 
(Mechanical – Natural Gas Vehicle (NGV) Services) & 
ART2833A, AURT3810A, AURT3811A & AURT3835A included 
in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR21299 Cert 
II in Automotive (Mechanical – Radiator Repair) & AURT3810A 
& AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR21399 Cert 
II in Automotive (Mechanical – Steering & Suspension) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR17966A removed from compulsory stream of AUR21499 Cert 
II (Mechanical – Tyre fitting & Repair Heavy) & AURT2800A, 
AURT2801A, AURT2802A, AURT2803A and AURT2804A to be 
chosen from for completion 

 

Competency Standards   

 

Automotive Industry RS&R

 

 

AUR99 Version 4.00 Review by 30 June 2004 

©Australian National Training Authority 

4 

 

MODIFICATION HISTORY – ENDORSED MATERIALS 

Please refer to the National Training Information Service for the latest version of Units of Competency and Qualification 

information (http://www.ntis.gov.au).

 

AUR99 Automotive Retail, Service & Repair 

Training Package  

Sheet: 2 of 6 

Version 

Date of 

Release 

Aut

h

orisat

ion:

 

Comments 

 

4 

 
14/10/2003 

 
NTQC 

 
Revision of Qualifications (continued) (See Volume 1) 

• 

AUR23608A & AUR24623A removed from compulsory stream of 
AUR22499 Cert II in Automotive (Vehicle Body – Accessory 
Fitting “Mechanical”) & AURT2817A, AURT3810A and 
AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR22699 Cert 
II in Automotive (Vehicle Body – Dismantling) & AURT3810A & 
AURT3811A included in compulsory stream 

• 

MEM8.7AA removed from compulsory stream of AUR22999 
Certificate II in Automotive (Vehicle Body – Window Tinting) and 
AURV2800A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR30299 Cert 
III in Automotive (Mechanical – Automatic Transmission) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR23608A & AUR24623 removed from compulsory stream of 
AUR30399 Cert III in Automotive (Mechanical – Brakes) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR23708A removed from compulsory stream of AUR30499 Cert 
II in Automotive (Mechanical – Diesel Fitter) & AURT3813A & 
AURT3814A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR30699 Cert 
III in Automotive (Mechanical – Driveline) & AURT3810A & 
AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR30799 Cert 
III in Automotive (Mechanical – Engine Reconditioning) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR30899 Cert 
III in Automotive (Mechanical – Heavy Vehicle Road Transport) & 
AURT3810A & AURT3811A included in compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR30999 Cert 
III in Automotive (Mechanical – Heavy Vehicle Mobile 
Equipment) & AURT3810A & AURT3811A included in 
compulsory stream 

• 

AUR23608A removed from compulsory stream of AUR31199 Cert 
III in Automotive (Mechanical – Motorcycle) & AURT3810A & 
AURT3811A included in compulsory stream 

• 

AUR4131A, AUR4166A, AUR4170A & AUR23608A removed 
from compulsory stream of AUR31299 Cert III in Automotive 
(Mechanical – Natural Gas Vehicle Installer) & AURT2832A, 
AURT3810A, AURT3811A, AURT3831A & AURT3835A 
included in compulsory stream 

• 

AUR23708A removed from compulsory stream of AUR31599 Cert 
III in Automotive (Vehicle Body - Building) & AURT3813A & 
AURT3814A included in compulsory stream 

• 

AUR23708A removed from compulsory stream of AUR31699 Cert 
II in Automotive (Vehicle Body – Panel Beating) & AURT3813A 
& AURT3814A included in compulsory stream 

• 

AUR31108A removed from compulsory stream of AUR31799 Cert 
III Automotive (Vehicle Body – Trimming) & AURV3802A 
included in compulsory stream 

• 

AUR24623A removed from compulsory stream of AUR31999 Cert 
III in Bicycles (Mechanics) 

• 

AUR23708A removed from compulsory stream of AUR32199 Cert 
II in Marine (Installation) & AURT3813A & AURT3814A 
included in compulsory stream