DDFP SERIES ENGINES FOR FIRE PUMP APPLICATIONS MP-4. Manual - part 22

DDFP

Page 49

SECTION 6

DDFP

STANDARD OPTION PARTS (CONTINUED)

Specific replacement parts for your engine can be ordered

through the authorized D.D.C. Distributor/Dealer. When or-

dering "OPTION PARTS", provide Distributor/Dealer with

the following data from the FM/UL/ULC Nameplate:

A. Engine Model No.

_______________________________

B. Engine Serial No. _______________________________

C. Mfg. Date _____________________________________

And Part Number from the "Optional Parts Supplement".

________________________________________________

The authorized DDC Distribution/Dealer will obtain the re-

placement option parts through Clark e DD A, Cincinnati,

Ohio.

Air Filter

Cleanable  Type Use K&N Cleaning  Agent P/N 99-0621

Plus Re-oil Element  With K&N 99-0516 Oil Before Use.

Do Not Use Element Dry.

NOTE:

SOME ENGINES REQ UIRE  TWO OIL

FILTERS

ANALYSIS PROGRAM

Analysis Kits are currently available through your local DDC

Distributor. These kits can be purchased for a nominal fee to

give each DDFP user the capability of taking oil or coolant

samples and mailing them to a testing laboratory. By a series

of laboratory test the y can determine operating conditions

that may be harmful to your engine. Sample results are

mailed to the sender provided they have completed the sam-

ple processing form with the current address. Each kit con-

tains sampling instructions and enngine identif

ication

request. For the purpose of laboratory uniformity, please use

the DDC model and Serial number as found on the v

alve

rocker cover.

Results will include w arnings and recommendations should

a problem be found.

Coolant Analysis Kit P/N 23508774

Oil Analysis Kit P/N 12345678

SECTION 7

DDFP

Page 50

OWNER ASSISTANCE

The satisfaction and goodwill of the owners of DDFP diesel

engines is of primary concern to the DDFP or

ganization

including their Distributors/Dealers.

As an owner/operator of a DDFP diesel engine, you have a

complete network of Distributor locations plus their dealers

in the United States, Canada and w orldwide. Consult your

"Yellow P age" telephone directory under ENGINES-

DIESEL for the authorized agent serving your area. 

The

Distributor/Dealer organization provide:

• Field service by trained personnel

• Emergency service 24 hours per day

• Complete parts support

• Sales assistance for your power needs

• Product information and literature

We recognize, however, that despite the best intentions of

everyone concerned, misunderstandings may occur . Nor-

mally, any such situation that arises in connection with the

sale, operation or service of your engine will be handled by

the Distributor/Dealer in your area.

To further assure your complete satisf action the follo wing

procedure should be followed in the event you have a prob-

lem that has not been handled satisf actorily.

Step 1 -

Discuss your problem with a member of manage-

ment from the distrib utorship or dealership in your area.

Frequently, complaints are the result of a breakdo

wn in

communication and can quickly be resolved by a member of

management. If you ha ve already discussed the problem

with the Sales or Service Manager , contact the General

Manager. If your problem originates with a dealer , explain

the matter to a management member of the distrib utorship

with whom the dealer has his service agreement.

Step 2 -

When it appears that your problem cannot be

resolved at the Distrib utor le vel without additional assis-

tance, contact:

Clarke Detroit Diesel-Allison

3133 E. Kemper Road

Cincinnati, OH 45241

Attention: Fire Pump Service Manager

Phone: 513-771-2200 Ext. 427

Fax: 513-771-5375

Prior to this call, have the following information available:

—Name and location of Distributor/Dealer contacted

—Pump OEM equipment: Model and Rating

—Engine Model and S/N

—Engine delivery date and hours of operation

—Nature of problem

—Chronological summary of units history

Step 3 -

If the problem is still not resolv ed to your satisfac-

tion, present the entire matter in writing or by phone to the

factory:

Director,
Reliability and Materials Engr.

Detroit Diesel Corporation

13400 Outer Drive, West

Detroit, Michigan 48239-4001

Phone: (313) 592-7357

If the additional review by the DDC f actory of all the f acts

involved indicates that some further action can be taken, the

modification center and/or the Distribution/Dealer will be so

instructed.

When contacting Clark e DD-A, please k eep in mind that

ultimately your problem will lik ely be resolv ed at the Dis-

tributorship/Dealership utilizing their f acilities, equipment

and personnel. Therefore, it is suggested that you follow the

above steps in sequence when requiring assistance.

Should communications be necessary to NFP

A

Headquarters, they can be contacted at:

National Fire Protection Association

1 Batterymarch Park

PO Box 9101

Quincy MA 02269-9101

Codes and Standards

617-770-3000

DDFP

SECTION 7

Page 51

Identify the U.S. regional area from the map below:

Canadian Region

150 Dufferin Ave.

Suite 701

London, Ontario N6A 5N6, Canada

Phone: (519) 661-0149

Asia

7 Jurong Pier Rd.

Jurong Town, 2262, Singapore

Phone: (65) 265-5222

Pacific Region

13 Lynette Ave.

Beaumaris, Victoria, 3193 Australia

Phone: 61-3-589-5181 54/POST FACH

Europe, Middle East, Africa Region

Schaftenholzweg

CH-2557 Studen

Switzerland

Phone: 41-32-215-629

Latin American Region

2277 N.W. 14th St.

Latin American Bldg.

Miami, Florida 33125-0068

Phone: (305) 637-1555

Eastern Region

187 Monmouth Park Hwy.

West Long Branch, New Jersey 07704

Phone: (908) 222-1888

Southeastern Region

5111 Bowden Rd.

Jacksonville, Florida 32216

Phone: (904) 448-8833

Central Region

13400 Outer Drive, West

Detroit, Michigan 48239-4001

Phone: (313) 592-5420

Southwestern Region

2711 LBJ Freeway, Suite 1036

Dallas, Texas 75234

Phone: (214) 247-4313

Western Region

10645 Studebaker Road

Downey, California 90241

Phone: (213) 929-7016

LABOR

No Charge

No Charge

Page 52

SECTION 8

DDFP

Warranty On New Detroit Diesel

Series 53, 71, 92 and 149 Engines

Used In Stand-by Pump Applications

WARRANTY PERIOD

Item

PARTS

No Charge

No Charge

No Charge

ENGINE HOURS

0-1,500

0-1,500

0-1,500

MONTHS

0-24

25-60

0-12

Accessories

Engine

Repair Charge To Be

Paid By The Owner

Warranty Limitations

(Whichever Occurs First)

100% of

service outlet's

normal charge

Terms of Coverage:

Uses
This warranty applies to the f irst retail purchaser and subsequent o wners

during the WARRANTY PERIOD of new Detroit Diesel Series 53, 71, 92

and 149 Engines (referred to as Engine) and attached air compressor, start-

ing motor, alternator and hydraulic pump (referred to as Accessories) man-

ufactured or supplied by Detroit Diesel Corporation* (referred to as DDC)

which are used in stand-by pump applications operated in the United States

or Canada and delivered on or after May 1, 1992.

Defects
This warranty covers Engine REPAIRS to correct an y malfunction occur-

ring during the  WARRANTY PERIOD resulting from defects in material

or workmanship.

Repairs
To obtain warranty repairs, you must request the needed repairs within the

WARRANTY PERIOD from an authorized DDC service outlet. Only ne w

genuine parts or remanufactured parts or components supplied or approved

by DDC will be used. DDC may, at its discretion, replace rather than repair

components. A reasonable time must be allo wed to perform the w arranty

repair. Repairs will be performed during normal business hours. The owner

is responsible for the percentage of repair costs shown under WARRANTY

PERIOD.

Warranty Period
The WARRANTY PERIOD begins on the date the Engine is deli vered to

the first retail purchaser or put in use prior to sale at retail, whichever date

occurs first, and ends at the time limits shown below:

Service Supplies
The cost of service supplies such as coolant, oil and f ilters which are not

reusable due to needed repairs is co vered by this warranty.

Like Replacement Engine
Engine(s) supplied by DDC as a replacement for an Engine still under war-

ranty will assume the identity of the Engine being replaced and be entitled

to the remaining warranty coverage.

Mechanic's Travel Expenses
DDC will pay reasonable tra vel e xpenses for the repairing mechanic to

travel to and from the repair site.

*In Canada, the reference is to Detroit Diesel or Canada Limited.

This Warranty Does Not Cover:

Repairs Due To Accidents, Misuse, Storage Damage,
Negligence Or Certain Modifications
Repairs due to an accident, misuse, misapplication, storage damage, negli-

gence or modif ication exceeding DDC specif ications, are not co vered by

this warranty.

Engine Removal And Reinstallation
Labor and material costs for engine remo val and reinstallation, when nec-

essary to make a warranty repair, are not covered by this warranty.

Non-DDC Supplied/Manufactured Components
DDC is not responsible for repair of components and/or assemblies which

are manufactured or supplied by another manufacturer, such as power take-

offs, intake and exhaust systems. Such items are co vered by the equpment

manufacturer.

Maintenance
DDC is not responsible for the cost of maintenance or repairs due to lack

of performance of required maintenance services or the f ailure to use fuel,

oil, lubricants and coolant meeting DDC-recommended specifications. Per-

formance of required maintenance and use of proper fuel,

oil, lubricants

and coolant are the responsibility of the owner. See the Operator's Guide for

full details.

Incidental or Consequential Damages
DDC is not responsible for incidental or consequential costs or e xpenses

which the owner may incur as a result of a malfunction or f ailure covered

by this w arranty, such as communication e xpenses, meals, lodging, over-

time, towing, loss of use of the Engine or equipment, loss of time, incon-

venience, cargo loss or damage, and other similar costs and expenses.

Other Limitations

The performance of REPAIRS is the exclusive Owner's remedy under this

warranty. DDC does not authorize any person to assume or create for it any

other ob ligation or lia bility in connection with the Eng

ine or the

Accessories.

THIS  WARRANTY IS  THE ONL Y  WARRANTY  APPLICABLE  TO

THE ENGINE  AND ACCESSORIES AS USED IN ST AND-BY PUMP

APPLICATIONS. DETR OIT DIESEL CORPORA TION MAKES NO

OTHER  WARRANTIES EXPRESS OR IMPLIED, INCLUDING  ANY

IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR

A P ARTICULAR,PURPOSE. DETR OIT DIESEL CORPORA TION

SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSE-QUEN-

TIAL DAMAGES AS DESCRIBED ABOVE.

13400 Outer Drive, West / Detroit, Michigan 48239-4001

Telephone: 313-592-5000

Telex: 4320091 / TWX: 810-221-1649

DETROIT

DIESEL

CORPORATION

®

17SE192 April 1992 Conditions of this offer are subject to change without notice. Litho in U.S.A.

Detroit Diesel

姞 and the spinning arrows are registered trademarks of Detroit Diesel Corporation.